Bought my teen daughter a second hand macbook for Christmas. It was purchased from friends whom we know well and their equipment is always kept well.
It seems to have an issue when waking from sleep. It doesn't do it every time though (my daughter reckons about 4 out of 10 times).
She opens the screen, it comes on but is black and has the spinning apple ball wherever the mouse is. The screen then goes off after about a minute. It then comes to life (without it being touched although my daughter thinks it may be her pressing a key that brings it back) you can't actually use it though, the webpage will load but you cannot do anything apart from close the screen down. The bar at the top (sorry don't know proper name) is unresponsive.
The only way to clear it is to power off and on with the button. The macbook is running the latest version of mountain lion and all updates have been done.
Any advice gratefully received - I have googled and come up with various problems with the screen closing but not quite the same as this!
Thank you in advance
Sarah
It seems to have an issue when waking from sleep. It doesn't do it every time though (my daughter reckons about 4 out of 10 times).
She opens the screen, it comes on but is black and has the spinning apple ball wherever the mouse is. The screen then goes off after about a minute. It then comes to life (without it being touched although my daughter thinks it may be her pressing a key that brings it back) you can't actually use it though, the webpage will load but you cannot do anything apart from close the screen down. The bar at the top (sorry don't know proper name) is unresponsive.
The only way to clear it is to power off and on with the button. The macbook is running the latest version of mountain lion and all updates have been done.
Any advice gratefully received - I have googled and come up with various problems with the screen closing but not quite the same as this!
Thank you in advance
Sarah
