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M-5
Jan 26, 2013, 02:30 PM
I read several reviews about numerous iPad styluses, and the consensus seemed to be that this one of the best, so I purchased it from their online store over a week ago, but I have yet to receive an email indicating when it will be shipped or when it will arrive.

My credit card has been charged, and I can see the transaction on my PayPal account, but I haven't heard a single word from them. I emailed them yesterday afternoon, and I'm still waiting for a response.

Has anyone else ordered this stylus recently and heard any news?



needscissors61
Jan 26, 2013, 02:47 PM
I've order this product several months ago. The quality and appearance of the stylus is second to one, and it's something people ask me about...constantly. I can also attest to the long shipping times; it took the product almost 2 1/2 weeks to get to me, but you must remember that you are importing it.

You should have received an email with a tracking number to foreign courier service : http://www.deutschepost.de/dpag?xmlFile=1016933&lang=de_en and eventually that same tracking number will be used to track the product on the USPS website when it arrives in the US.

As far as not receiving an email yet, I would recommend checking your junk/spam folders to see if it possibly ended up there.

Cptnodegard
Jan 26, 2013, 05:01 PM
Email them at hello@applydea.com if you don't find anything. Andy and Noel are great guys, if something is indeed amiss, they'll fix it.

GerritV
Jan 27, 2013, 02:37 AM
According to a few forum members in another topic, Applydea informed them about their current backlog (due to holiday season) and a belated delivery.

I do hope you'll get yours soon. In the meantime, be asured the Maglus will prove to be worth a little waiting ;-)

Luis2004
Jan 27, 2013, 11:49 AM
I ordered this last Friday (a week ago) and was charged as well. I emailed them a few days ago. They emailed me on Thursday and said that they had experienced an unprecedented order spike and that they were out of stock in their U.S. depot, but that it would be shipped to me this coming Friday at the latest, since their US depot would be replenished by then.

Hope that helps.

M-5
Jan 28, 2013, 10:02 PM
I ordered this last Friday (a week ago) and was charged as well. I emailed them a few days ago. They emailed me on Thursday and said that they had experienced an unprecedented order spike and that they were out of stock in their U.S. depot, but that it would be shipped to me this coming Friday at the latest, since their US depot would be replenished by then.

Hope that helps.

Thanks for the replies. I just received the email earlier today, and they basically said the same thing--that it would be dispatched by this Friday the latest.

GerritV
Jan 28, 2013, 11:59 PM
Good for you! If possible, please let us know your thoughts on the Maglus.

joekim1026
Jan 29, 2013, 05:19 PM
i had this stylus but gave it up for a stylus/pen combo. this is the best stylus that one can get! that is a fact!

Saxify2013
Feb 3, 2013, 10:23 PM
My problem with Maglus & customer support: there is NO customer support, and they are NOT good to deal with. Buy a different product -they DO NOT guarantee their product, and they do NOT stand behind it.

Hello, I purchased my stylus last fall. It is great, except that the rubber grips on the sides are now sliding around, and the edges have become sticky. I would like to have the problem fixed.
This message was sent to xxxx in reference to Case #: 1089.

*****
Their response:

KW
Subject: Problems with Stylus grip
FEB 03, 2013 | 10:12PM UTC
Ross Burke replied:
Hi there.
If you send the stylus to us here in Ireland we can repair it and send it back to you. However, considering the time and shipping costs involved, I suggest that you use superglue to fix the problem at far less effort and expense.
Kind regards,
Ross
JAN 31, 2013 | 03:10PM

*****
I tried your suggestion. Superglue needs two surfaces in total contact. Your system has the rubber grip larger than the indented area, and obviously relied on the glue to fill the void. Superglue does not work that way.

This, to me, reflects poorly on your product. I paid a lot of money for what is quickly proving to be a substandard product. It should certainly last more than 6 months.

Your excuse that it is too costly to return and repair is unacceptable. Your product has not held up. Replacement, if not repair, at your expense, would be the accepted and proper response.

I am not impressed, and will make my views known.

K
3Feb2013

M-5
Feb 5, 2013, 12:30 AM
It took almost three weeks from when I placed my order, but I finally received my Maglus today in the mail. I have only been able to use it for a little while, but I'm liking it so far. As others have mentioned, the shape of it is a little odd, but it works. I like the weight of the pen and the length.

It seems much nicer than the Nataal stylus I used previously (which I lost). It's heavier and the tip is firmer which I like. It also doesn't appear to have as much friction on the screen as the Nataal which is good. It was however almost 4 times more expensive :/

I'll try using it for a longer period of time and see if my opinions on it change.

Marcellus
Feb 5, 2013, 11:34 AM
I almost ordered this stylus, but with the currency exchange rate, it would have cost over $40, and well, I just cannot see spending that kind of money on a stylus. For those of you who purchased one, do you truly think that it is worth that kind of money? Or should I save my $$ and look elsewhere? I use a stylus for basic stuff like turning pages and typing emails, not for drawing or writing. Thank you for your help.

GerritV
Feb 5, 2013, 12:15 PM
I almost ordered this stylus, but with the currency exchange rate, it would have cost over $40, and well, I just cannot see spending that kind of money on a stylus. For those of you who purchased one, do you truly think that it is worth that kind of money? Or should I save my $$ and look elsewhere? I use a stylus for basic stuff like turning pages and typing emails, not for drawing or writing. Thank you for your help.

For the basic stuff you're naming, I use my index finger(s).
Nevertheless, my wife is using my Arctic Architect stylus that is too sticky to draw, but rather good for the basic operations.

Luis2004
Feb 5, 2013, 04:18 PM
It took almost three weeks from when I placed my order, but I finally received my Maglus today in the mail. I have only been able to use it for a little while, but I'm liking it so far. As others have mentioned, the shape of it is a little odd, but it works. I like the weight of the pen and the length.

It seems much nicer than the Nataal stylus I used previously (which I lost). It's heavier and the tip is firmer which I like. It also doesn't appear to have as much friction on the screen as the Nataal which is good. It was however almost 4 times more expensive :/

I'll try using it for a longer period of time and see if my opinions on it change.

I just received mine today as well. I'm very impressed...the weight is perfect, and the handwriting is more responsive and accurate than the Bamboo and Boxwave mesh stylus.

It was pricey, but I think it will be worth it, especially considering they threw in the extra tip.

The cloth, though, sucks for cleaning the screen, it just pushes the oils around, lol.

Munkypoo7
Feb 6, 2013, 07:34 AM
I just received mine today as well. I'm very impressed...the weight is perfect, and the handwriting is more responsive and accurate than the Bamboo and Boxwave mesh stylus.

It was pricey, but I think it will be worth it, especially considering they threw in the extra tip.

The cloth, though, sucks for cleaning the screen, it just pushes the oils around, lol.

Couldn't agree more with everything you posted.

Got mine yesterday as well and simply can't stop using it. Love how the tip is a bit more rigid than your standard tip so writing is such a pleasure. :)

applydea
Oct 7, 2013, 11:43 AM
Reward to the readers of this blog "Applydea Maglus"
with 10 % of discount in the purchase, only following this link:

http://applydea.refr.cc/2L44TJM


Regards

magU
Nov 26, 2013, 08:48 AM
Reward to the readers of this blog "Applydea Maglus"
with 10 % of discount in the purchase, only following this link:

http://applydea.refr.cc/2L44TJM


Regards



WOW ! I can't believe the Applydea team have teh guts to come to this forum and give potential customers a 10% discount !!!

How about you actually deliver the product to customers who have paid for your product ? (forget about service - that's not in your lexicon - just the product arriving to paid customer may just be your abilities).

If you look around the internet be it social media or otherwise you will find far too many unsatisfied customers, not with the product but the lack of service and infact the lack of actual delivery of the product or immense delays.

I have waited for more than 3 months and no response to any of my queries.

You have been WARNED ! Stay away from these guys and their product. It's not worth the hassle, pay less or more and get a product you will actually receive.

GerritV
Nov 26, 2013, 10:05 AM
WOW ! I can't believe the Applydea team have teh guts to come to this forum and give potential customers a 10% discount !!!

How about you actually deliver the product to customers who have paid for your product ? (forget about service - that's not in your lexicon - just the product arriving to paid customer may just be your abilities).

If you look around the internet be it social media or otherwise you will find far too many unsatisfied customers, not with the product but the lack of service and infact the lack of actual delivery of the product or immense delays.

I have waited for more than 3 months and no response to any of my queries.

You have been WARNED ! Stay away from these guys and their product. It's not worth the hassle, pay less or more and get a product you will actually receive.


While I do agree with Applydea having delivery issues, I have a totally different perception of their customer service.
When I reported a problem I had with the rubber strips, a replacement set was promptly sent to me.
My repair didn't go too well, and a new stylus was sent to me.
All contacts went through e-mail, and responses were quick, to the point and clear. YMMV

magU
Nov 26, 2013, 10:57 AM
While I do agree with Applydea having delivery issues, I have a totally different perception of their customer service.
When I reported a problem I had with the rubber strips, a replacement set was promptly sent to me.
My repair didn't go too well, and a new stylus was sent to me.
All contacts went through e-mail, and responses were quick, to the point and clear. YMMV

I am begging to respond to my emails since it's been more than 3 months no response to my emails and many others can tell you the same ...see FaceBook and Twitter for other customers.

I am glad you've had a good experience from them but I feel disgusted at their customer service simply because they don't give a **** about their customers whom they have actually ripped off by taking the money and not sending the product and it makes it worse by a silence in communication not only in email but no answers from their telephone number, no response to tweets or FB posts ?

What else can a customer whose paid money to cow-boys do ?

I think, it's time to report them to the trading standards or similar body in Ireland. :mad:

GerritV
Nov 26, 2013, 01:46 PM
I am begging to respond to my emails since it's been more than 3 months no response to my emails and many others can tell you the same ...see FaceBook and Twitter for other customers.

I am glad you've had a good experience from them but I feel disgusted at their customer service simply because they don't give a **** about their customers whom they have actually ripped off by taking the money and not sending the product and it makes it worse by a silence in communication not only in email but no answers from their telephone number, no response to tweets or FB posts ?

What else can a customer whose paid money to cow-boys do ?

I think, it's time to report them to the trading standards or similar body in Ireland. :mad:

Well, I understand your frustration.
From Applydea's blog, I understand they're awaiting a new production batch.
I hope you'll eventually receive the Maglus you paid for.

tandeh
Nov 26, 2013, 02:58 PM
good stylus bit heavy but did the job, easy to damage the tip, especially if you have kids. Delivery took an age, so be warned, i think Pencil by 53 gives this stiff competition, as do the new kickstarter pen type ones.

magU
Nov 26, 2013, 06:00 PM
Well, I understand your frustration.
From Applydea's blog, I understand they're awaiting a new production batch.
I hope you'll eventually receive the Maglus you paid for.

Months !!! I've been nice, giving them the benefit of doubt, after all they are a start-up, being patient, trying to get in touch with them all the way possible, sending all types of emails, trying to call them as good old telephone call may sort things out but they don't want their customers to contact them.

Yes, I also read on their blog that they were facing issues on their production but surely that should be fixed by now. If not, don't take orders from customers that you cannot fullfill.

I had ready one or two p***ed off customers before making the purchase since I wasn't too happy with my previous styluses and thought would give them a chance which I now regret.....a good thing it didn't get funded from that kick-starter-type site but they did pull it off production, shame they couldn't pull of sales and after-care.

They don't even have the b***s to come here or elsewhere and address their customers' concerns when their customers have been dying to get a response from them.

There's one thing not being able to deliver and there's another thing not willing to deal with your customers and pretending the problem will be over when you wake up tomorrow morning. Well they need to wake up and smell the coffee because FiftyThree have just released the Pencil so good bye ApplyWho....

I don't know of any company that would do it's best to p**** of their customers....except this "company". :mad:

tandeh
Nov 27, 2013, 04:53 AM
Months !!! I've been nice, giving them the benefit of doubt, after all they are a start-up, being patient, trying to get in touch with them all the way possible, sending all types of emails, trying to call them as good old telephone call may sort things out but they don't want their customers to contact them.

Yes, I also read on their blog that they were facing issues on their production but surely that should be fixed by now. If not, don't take orders from customers that you cannot fullfill.

I had ready one or two p***ed off customers before making the purchase since I wasn't too happy with my previous styluses and thought would give them a chance which I now regret.....a good thing it didn't get funded from that kick-starter-type site but they did pull it off production, shame they couldn't pull of sales and after-care.

They don't even have the b***s to come here or elsewhere and address their customers' concerns when their customers have been dying to get a response from them.

There's one thing not being able to deliver and there's another thing not willing to deal with your customers and pretending the problem will be over when you wake up tomorrow morning. Well they need to wake up and smell the coffee because FiftyThree have just released the Pencil so good bye ApplyWho....

I don't know of any company that would do it's best to p**** of their customers....except this "company". :mad:

The thing is i purchased it over a year ago, i can't believe they are still having production issues, don't think i'll be dealing with them again, I was thinking of re-ordering as mine was stolen/lost in uni., but that idea is out of the question now.

magU
Nov 27, 2013, 12:42 PM
The thing is i purchased it over a year ago, i can't believe they are still having production issues, don't think i'll be dealing with them again, I was thinking of re-ordering as mine was stolen/lost in uni., but that idea is out of the question now.


Dude, check out Pencil by http://www.fiftythree.com/ who have the amazing Paper app...and I was always wishing in secret that they would bring out a styli and finally they have....has some raving reviews..and I know they actually care about their customers and have the supply chain in check....can't say much about Applydea ...

I'm also looking @ another styli for writing purpose...the adonit evernote version.

If you don't want the hassle of trying to get your money back for something you have not received then don't waste your time with this Applydea jokers..

shenan1982
Nov 27, 2013, 01:10 PM
1990 called, they want their stylus technology back.

Seriously, if you need a stylus maybe your finger is just too fat.

Cptnodegard
Nov 27, 2013, 04:36 PM
1990 called, they want their stylus technology back.

Seriously, if you need a stylus maybe your finger is just too fat.

1982 called, you've been recalled due to serious problems with your ability to see beyond your own narrow point of view.

kmichalec
Nov 27, 2013, 06:15 PM
1990 called, they want their stylus technology back.

Seriously, if you need a stylus maybe your finger is just too fat.

Or maybe, some of us actually use our iPads to do real work and need the ability to take handwritten notes and annotate documents digitally, instead sitting around browsing for porn, and playing candy crush all day, like you most likely do (since that only requires your skinny little fingers to be able to do). Congrats though. It seems you managed to stop stroking it long enough to post the most asinine post of the day. You should be proud.

maglarse!
Feb 1, 2014, 06:56 AM
Bought the Maglus early last year and the communication & service from these chaps in Ireland was dire. No response to emails requesting an update on the order (which by the way took 3 weeks to arrive). Just emailed the guys on why the rubber grips are sliding all over the place. No holding my breath on a response.

Had the stylus for less than a year so I will be asking for replacement/ repair. However long THAT takes :mad:

GerritV
Feb 1, 2014, 01:12 PM
I too had the problem with the sliding rubber grips.
Applydea first sent me self adhesive replacement strips, but they too didn't align with the slots. So I received a replacement stylus.
Unfortunately, after about a month the rubber strips were goin' again.
I informed Applydea, and they promised to send me their newest model for free.

Not only they redesigned the Maglus, but they hired a firm to take care of shipping and handling. A few weeks later, I received the new Maglus.

I sincerely hope you'll get your issue sorted out as well. The new design works, the rubber strips stay nicely in place.

Actually, due to all the issues, I had given up on the Maglus and gave it to a friend. Now that I have it back, I'm using it again.

Best of luck to you!

photoj2754
Feb 1, 2014, 06:57 PM
I've had the Maglus for over a year and it has been great. Everyone in my family likes it when they use my Air. Did have the rubber grip problem but just cleaned the impressions up and used a few drops of Super glue, placed something heavy on it and let it sit overnight and it was good as new.