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jdag
Feb 5, 2013, 02:26 PM
Since the latest update to MS Office, about a week ago, I have been getting Office365Service Errors. Please see the attached.

I am on OS X 10.8.2 and MS Office 2011 14.3.0. I have not made any other system changes.

Anyone else seeing such an error? Any fixes? I did some web searching with no luck.

Thanks, John



jsharpe
Feb 5, 2013, 05:33 PM
Since the latest update to MS Office, about a week ago, I have been getting Office365Service Errors. Please see the attached.

I am on OS X 10.8.2 and MS Office 2011 14.3.0. I have not made any other system changes.

Anyone else seeing such an error? Any fixes? I did some web searching with no luck.

Thanks, John

I'm getting the same error and found your post while searching for either a solution or a way to remove the Office365Service. I have a license for the standalone version of Office and have no interest in 365 or running any new services required to support it. Hopefully it can be removed and/or disabled without breaking the operation of the local programs.

jdag
Feb 5, 2013, 05:48 PM
I'm getting the same error and found your post while searching for either a solution or a way to remove the Office365Service. I have a license for the standalone version of Office and have no interest in 365 or running any new services required to support it. Hopefully it can be removed and/or disabled without breaking the operation of the local programs.

Same here...I should have mentioned that I have the stand-alone version installed.

rchristo10
Feb 9, 2013, 12:19 AM
I'm also getting the same error message. It's been going on for nearly two weeks now and it's annoying!

ScottNWDW
Feb 9, 2013, 09:41 AM
It was my understanding that if you wanted to run Office 365 and had Office for Mac 2011 installed already, you would need to uninstall the standalone version and reinstall the version by downloading it from Office 365. They otherwise, do not work together.

MacRumorUser
Feb 9, 2013, 09:44 AM
It was my understanding that if you wanted to run Office 365 and had Office for Mac 2011 installed already, you would need to uninstall the standalone version and reinstall the version by downloading it from Office 365. They otherwise, do not work together.

I believe so.

jdag
Feb 9, 2013, 09:46 AM
I believe so.

But I didn't do a thing...other than whatever update MS Office updated did automatically.

MacRumorUser
Feb 9, 2013, 10:02 AM
But I didn't do a thing...other than whatever update MS Office updated did automatically.

Can you post what is in the 'more information' section of the error ?

jdag
Feb 9, 2013, 10:09 AM
Can you post what is in the 'more information' section of the error ?

It is super long...I've had to attach as a text file as this board will not allow a post of 20,000+ characters. Here's the beginning of it. See attached for full details.



Microsoft Error Reporting log version: 2.0

Error Signature:
Exception: EXC_BAD_ACCESS
Date/Time: 2013-02-09 11:33:44 +0000
Application Name: Office365Service
Application Bundle ID: com.microsoft.Office365Service
Application Signature: O365
Application Version: 14.3.0.121105
Crashed Module Name: Security
Crashed Module Version: 55179.1
Crashed Module Offset: 0x00012d75
Blame Module Name: Office365Service
Blame Module Version: 14.3.0.121105
Blame Module Offset: 0x00011989
Application LCID: 0
Extra app info: Reg=English Loc=0x0000
Crashed thread: 8

MacRumorUser
Feb 9, 2013, 10:19 AM
Thanks... I'll see if any of the other MVPS for Office For Mac might have a clue.

But seems security related

"Crashed Module Name: Security"...

Was the version of Office for Mac 2011 installed on the computer currently downloaded after you got Office 365 or was it downloaded prior and I have to ask is it legit. I ask because that error could indicate it see's a non valid version of Office 2011 installed.

jdag
Feb 9, 2013, 10:26 AM
Thanks... I'll see if any of the other MVPS for Office For Mac might have a clue.

But seems security related

"Crashed Module Name: Security"...

Was the version of Office for Mac 2011 installed on the computer currently downloaded after you got Office 365 or was it downloaded prior and I have to ask is it legit. I ask because that error could indicate it see's a non valid version of Office 2011 installed.

I really appreciate your help!

The version of Office has been on this Mac for 2 years or so. It is definitely legit. I bought a 3 pack and have a copy installed on my iMac, my wife's MBA, and my son's MBP.

All 3 installations have been in use for ~2 years and I just started receiving these errors on my iMac after the most recent MS update, which I believe was the day of their Office 365 announcement.

MacRumorUser
Feb 9, 2013, 10:52 AM
I really appreciate your help!

The version of Office has been on this Mac for 2 years or so. It is definitely legit. I bought a 3 pack and have a copy installed on my iMac, my wife's MBA, and my son's MBP.

All 3 installations have been in use for ~2 years and I just started receiving these errors on my iMac after the most recent MS update, which I believe was the day of their Office 365 announcement.

No problem I needed to check.

I've group messaged the Macintosh MVP's to see if anyone has come across the issue and included the error code to see if they can maybe decipher it.

I'll update you if they have any suggestions.


I assume you have done all the usual fixes - repaired permissions in Disk Utility and such.



edit__________

Have you actually activated your Office 365 on your mac with Office 2011 and your Microsoft account

https://login.live.com/login.srf?wa=wsignin1.0&rpsnv=11&ct=1360429467&rver=6.1.6206.0&wp=MBI&wreply=https:%2F%2Foffice.microsoft.com%2Fwlid%2Fauthredir.aspx%3Furl%3Dhttps%253A%252F%252Foffice%2 52Emicrosoft%252Ecom%252Fen%252Dus%252FMyAccount%252Easpx%26hurl%3D6AA49B0A261F665DDFA553DC68A65C5D% 26ipt%3D1&lc=1033&id=34134

jdag
Feb 9, 2013, 11:16 AM
No problem I needed to check.

I've group messaged the Macintosh MVP's to see if anyone has come across the issue and included the error code to see if they can maybe decipher it.

I'll update you if they have any suggestions.


I assume you have done all the usual fixes - repaired permissions in Disk Utility and such.



edit__________

Have you actually activated your Office 365 on your mac with Office 2011 and your Microsoft account

https://login.live.com/login.srf?wa=wsignin1.0&rpsnv=11&ct=1360429467&rver=6.1.6206.0&wp=MBI&wreply=https:%2F%2Foffice.microsoft.com%2Fwlid%2Fauthredir.aspx%3Furl%3Dhttps%253A%252F%252Foffice%2 52Emicrosoft%252Ecom%252Fen%252Dus%252FMyAccount%252Easpx%26hurl%3D6AA49B0A261F665DDFA553DC68A65C5D% 26ipt%3D1&lc=1033&id=34134

I have verified/repaired disk permissions. Also, I just went to that URL and get this message: "It looks like you don’t have Office yet. Do you want to visit the Store to get a copy?"

That's simply not the case...I do have Office 2011. I don't have 365, and have no reason to upgrade to it.

This is pretty typical I suppose. I am not the only one with the problem (see link below) and honestly don't have the time to sort through it with MS. I hope it is corrected in the next update.

http://answers.microsoft.com/en-us/mac/forum/macoffice2011-macstart/office-365-service-has-encountered-a-problem/273c669c-b1cf-472a-9a84-12b76e77683d

http://answers.microsoft.com/en-us/mac/forum/macoffice2011-macword/what-is-office365service-and-why-does-it-crash/c017572b-16cb-4778-8815-f7a4b319551e

http://answers.microsoft.com/en-us/mac/forum/macoffice2011-macstart/office365service-error-messages/1ff19aa0-f35e-4c08-9387-b42213ec4ef1

MacRumorUser
Feb 9, 2013, 11:34 AM
Oh right. Sorry I assumed you have Office 365 installed and you were having a problem with Office 365.

Ok well that dramatically changes things.



So just got response to the error log file and its definitely is a bug in the Office365 code.

One of the other MVP's suggest it appears "Office365Service has gone mad and tried to address something outside its permitted perimeter, or write to a read-only section. "

I've submitted a bug report for you.



Have you tried the temporary solution of disabling Office365service in Utilities>Activity Monitor ? Not ideal I know, if I get any other info in relation to this I'll keep you updated jdag...

MRU..

jdag
Feb 9, 2013, 11:37 AM
Oh right. Sorry I assumed you have Office 365 installed and you were having a problem with Office 365.

Ok well that dramatically changes things.

I didn't think that there was actually an Office 365 for Mac yet. Just Office 2011, but with the ability to licence annually.

Anyhow, I am perfectly content with 2011...just hate the error messages!

Dakotakid
Feb 9, 2013, 04:29 PM
Disabling causes Excel and Word to crash.

liya1201
Feb 9, 2013, 11:39 PM
Disabling causes Excel and Word to crash.

Exactly, so that I reverted to previous version by Time Machine.

Amadeus71
Feb 12, 2013, 11:10 AM
I just want to give you guys the heads-up that the above doesn't seem to be an isolated incident. I have the same problem with a Office for Mac 2011 version that since the last Office Update seems to somehow incorporate Office365 bugs.

Same error dialogue as above, same content in the error reporting log. I have sent the error log to Microsoft about 15 times so far (each time it happens), very frustrated here.

MacRumorUser
Feb 12, 2013, 01:31 PM
14.3.1 is out.

Please update

http://www.microsoft.com/mac/downloads?pid=Mactopia_Office2011&fid=8D3387A0-164E-44C9-A8D6-3BAAE4156F2D#viewer

Amadeus71
Feb 13, 2013, 03:55 AM
I'll give it a shot; thanks a lot !

JonBean
Feb 13, 2013, 11:58 AM
I spent half the night trying to figure out how to dump the 365 error, even to the extent that I located the hidden 365 app and deleted it. Guess I should have waited until MS fessed up to the crash. I just loaded the update and everything is wonderful.:)

Thanks again,
Jon


14.3.1 is out.

Please update

http://www.microsoft.com/mac/downloads?pid=Mactopia_Office2011&fid=8D3387A0-164E-44C9-A8D6-3BAAE4156F2D#viewer

jdag
Feb 13, 2013, 01:14 PM
The MS update does appear to have solved this problem.

MacRumorUser
Feb 13, 2013, 04:35 PM
The MS update does appear to have solved this problem.

Have you tried removing office completely and re-installing ?

jdag
Feb 13, 2013, 04:37 PM
Have you tried removing office completely and re-installing ?


You misread...the MS update APPEARS to have SOLVED the problem. I am all set I think.

MacRumorUser
Feb 13, 2013, 04:59 PM
You misread...the MS update APPEARS to have SOLVED the problem. I am all set I think.

Lol. Your right I did misread it. Thank goodness ;-) :)

jdag
Feb 13, 2013, 05:00 PM
Lol. Your right I did misread it. Thank goodness ;-) :)

Thanks for the help along the way!

ncollingridge
Feb 24, 2013, 10:32 AM
I'm at 14.3.1 and still getting this incredibly annoying crash on a regular basis. the only positive thing is that neither Word nor Excel seem to be affected by it crashing - in which case, why in hell is the service running? Fixing this should be very trivial for MS - the easiest way to not give everyone who is not subscribed to Office365 a BAD experience would be simply to not have the service run if you have a full retail copy.

MacRumorUser
Feb 24, 2013, 10:47 AM
I'm at 14.3.1 and still getting this incredibly annoying crash on a regular basis. the only positive thing is that neither Word nor Excel seem to be affected by it crashing - in which case, why in hell is the service running? Fixing this should be very trivial for MS - the easiest way to not give everyone who is not subscribed to Office365 a BAD experience would be simply to not have the service run if you have a full retail copy.


Could you post your hardware specs and what error exactly are you getting, logs ?

The only other solution maybe to roll back to an earlier version (before 14.3.0) when the problem began.

ncollingridge
Feb 24, 2013, 11:48 AM
27" iMac, Late 2009 with 16GB RAM and OSX 10.8.2

In my case it seems to be crashing more now that I have updated it to 14.3.1 than it did when it was at 14.3.0.

What I believe to be the relevant parts of cthe rash log:

Process: Office365Service [16045]
Path: /Applications/Microsoft Office 2011/*/Office365Service.app/Contents/MacOS/Office365Service
Identifier: com.microsoft.Office365Service
Version: 14.3.1 (14.3.1)
Build Info: Unknown-130117~0
Code Type: X86 (Native)
Parent Process: launchd [171]
User ID: 502

Date/Time: 2013-02-24 15:31:06.148 +0000
OS Version: Mac OS X 10.8.2 (12C60)
Report Version: 10
Sleep/Wake UUID: 1DEF2E42-4745-4FE0-81C2-5FD910D46D1F

Crashed Thread: 5

Exception Type: EXC_BAD_ACCESS (SIGBUS)
Exception Codes: KERN_PROTECTION_FAILURE at 0x0000000000000024

VM Regions Near 0x24:
--> __PAGEZERO 0000000000000000-0000000000001000 [ 4K] ---/--- SM=NUL /Applications/Microsoft Office 2011/*/Office365Service.app/Contents/MacOS/Office365Service
__TEXT 0000000000001000-000000000007c000 [ 492K] r-x/rwx SM=COW /Applications/Microsoft Office 2011/*/Office365Service.app/Contents/MacOS/Office365Service

Thread 5 Crashed:
0 com.apple.security 0x914a4d75 Security::MDSClient::Common::singleThreaded() const + 9
1 com.apple.security 0x914a8615 Module::safeUnlock() + 19
2 com.apple.security 0x916570a6 CSSM_DeriveKey + 138
3 com.microsoft.Office365Service 0x00014452 0x1000 + 78930
4 com.microsoft.Office365Service 0x00018302 0x1000 + 94978
5 com.microsoft.Office365Service 0x000310fe 0x1000 + 196862
6 com.microsoft.Office365Service 0x00004e55 0x1000 + 15957
7 com.microsoft.Office365Service 0x00005b3c 0x1000 + 19260
8 com.apple.Foundation 0x938d81d8 -[NSThread main] + 45
9 com.apple.Foundation 0x938d815b __NSThread__main__ + 1396
10 libsystem_c.dylib 0x9954c557 _pthread_start + 344
11 libsystem_c.dylib 0x99536cee thread_start + 34


Let me know if you would like to see anything else from the crash log.

tajeddine
Mar 15, 2013, 10:04 AM
I tried deleting the service but it failed :(

ncollingridge
Mar 15, 2013, 04:13 PM
After updating to 14.3.2, Office365Service is no longer running on my system when any of the Office apps are running, so the problem has finally gone away.