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MacRumors
Feb 28, 2013, 08:14 PM
http://images.macrumors.com/im/macrumorsthreadlogo.gif (http://www.macrumors.com/2013/02/28/ifixit-releases-tablet-repairability-list-puts-most-apple-tablets-near-the-bottom/)


Today iFixit released (http://www.ifixit.com/Tablet_Repairability)*its first "Tablet Repairability" list, which ranks some of the more popular tablets by ease of repairability. The majority of Apple's tablets found themselves near the bottom of the list with a rating of 2/10.

http://images.macrumors.com/article-new/2013/02/tabletrepairability1.png
The list was based on iFixit's findings from its teardown work. Two of the biggest reasons for low repairability scores were excessive adhesive and a high probability of breakage during disassembly. The majority of Apple's iPad family were guilty of one or both of those symptoms.

The lone Apple tablet with a good repairability rating was the original iPad with a 6/10, notching in below the Nexus 7 on the list. The only negative for the original was that the battery was difficult to remove or replace.

The list doesn't include every tablet released, but it does include some of the more popular ones like the various Kindle Fire models and the Samsung Galaxy Tab. The top tablet on the list was the Dell XPS 10 with a 9/10, while the Microsoft Surface Pro scored worst with a 1/10 (http://www.macrumors.com/2013/02/13/microsoft-surface-pro-earns-repairability-score-of-110-from-ifixit/).

In the past other Apple products, like the 15-inch Retina MacBook Pro (http://www.ifixit.com/Teardown/MacBook+Pro+15-Inch+Retina+Display+Mid+2012+Teardown/9462/3), which received a 1/10, have also received criticism for being difficult to repair from the iFixit team.

Article Link: iFixit Releases Tablet Repairability List, Puts Most Apple Tablets Near the Bottom (http://www.macrumors.com/2013/02/28/ifixit-releases-tablet-repairability-list-puts-most-apple-tablets-near-the-bottom/)



GeekLawyer
Feb 28, 2013, 08:16 PM
I can't imagine any scenario in which I would want to attempt to fix or repair my iPad.

AppleCare pushes the score to 10 for me.

AngelOfSoul
Feb 28, 2013, 08:17 PM
That's so obvious. :D

Speedy Gonzalez
Feb 28, 2013, 08:18 PM
Who cares...

AngerDanger
Feb 28, 2013, 08:19 PM
They should have another rating to the right, showing how likely these devices will need repairing.

http://i.imgur.com/kexaEO0.png

Tankmaze
Feb 28, 2013, 08:27 PM
Its easier to repair an iPad in the apple store ;)

troop231
Feb 28, 2013, 08:27 PM
Not surprising, but the quality makes up for it :)

DShap5
Feb 28, 2013, 08:29 PM
Surface is just bad in every way... kinda sad. :o

aDRock1154
Feb 28, 2013, 08:30 PM
And this is news..

Candlelight
Feb 28, 2013, 09:06 PM
Its easier to repair an iPad in the apple store ;)

Cheaper to do it yourself though.

Swift
Feb 28, 2013, 09:46 PM
If you want a computer you can fix and so on, you'll need something fairly big that you can see into, with enough room to turn a screw and pull out wires and so on, and then put things together. In other words, a big beige tower. Well, get one. Try to imagine an iPad that's easy to fix. It's about twice as big, it has screws and stuff all over. It weighs another twelve pounds. It would cost a lot more. Sadly, iFixit misses the point.

Yamcha
Feb 28, 2013, 10:05 PM
They should have another rating to the right, showing how likely these devices will need repairing.

Image (http://i.imgur.com/kexaEO0.png)

Depends on who's using it. My almost three year old brother shattered the glass of the iPad 2 within 3 months of use. The tablet is still functional though.

So while the internals of the iPad are very unlikely to fail, the glass is easy to break, and will require repair. In fact I think it's very common occurrence with tablets in general.

iMacC2D
Feb 28, 2013, 10:29 PM
Who cares...

Who cares...

Everyone that wants to repair their own hardware out of warranty, hardware technicians...

If you don't see the purpose in iFixit's materials, then you're not in their target audience. Although they are trying to expand that audience.

They should have another rating to the right, showing how likely these devices will need repairing.

The iPad is as likely to fail as any other tablet. Apple's batteries, displays and logic boards aren't made from anything special or with any special processes. I took delivery of two brand new iPads about an hour ago, both dead on arrival. Seeing faulty batteries, wireless hardware, SIM slots and charging circuits among others is not uncommon.

If you want a computer you can fix and so on, you'll need something fairly big that you can see into, with enough room to turn a screw and pull out wires and so on, and then put things together. In other words, a big beige tower. Well, get one. Try to imagine an iPad that's easy to fix. It's about twice as big, it has screws and stuff all over. It weighs another twelve pounds. It would cost a lot more. Sadly, iFixit misses the point.

The iPhone 4S was put together with screws and was much smaller. Very similar internal hardware, but with a smaller screen and battery. The earliest iPads used low profile clips to secure the display assembly to the internal frame. Although the first generation was thicker, it was the battery and display assembly that contributed to the majority of the thickness differences.

Besides, I think iFixit gets the point extremely well. If you're the kind of person that wants to disassemble or service a unit, runs a service business or one that takes repairability into mind at purchase time then iFixit's analysis is spot on. They're much more accurate and easy to follow than Apple's own guides, at least.

iFixit is a repairers resource. Unless you're a repairer or someone that takes an interest at the insides of devices for one reason or another, you won't find what they do to be useful.

jonnysods
Feb 28, 2013, 10:30 PM
Boy that's a real shame. I was hoping up upgrade the ram and processor in my iPad 3.

leman
Feb 28, 2013, 10:31 PM
Well, iFixit makes money out of repairs. They are approaching the point where they are not able to repair them for less than what Apple charges. Of course they will be furious. I do find it hilarious though how they complain about difficulties of battery change on the rMBP and yet Apple will do it for you for $200.

thepowerofnone
Feb 28, 2013, 10:50 PM
If you want a computer you can fix and so on, you'll need something fairly big that you can see into, with enough room to turn a screw and pull out wires and so on, and then put things together. In other words, a big beige tower. Well, get one. Try to imagine an iPad that's easy to fix. It's about twice as big, it has screws and stuff all over. It weighs another twelve pounds. It would cost a lot more. Sadly, iFixit misses the point.

Surely I am not the only one who thinks that YOU have missed the point? I have never ever read an article by iFixit attacking tablets for not being user-repairable, only computers, and to be fair they have a point - non-user replaceable RAM in a 21" all in one is an absolute joke, especially considering the Apple Tax and that Apple doesn't offer its Mac in the highest theoretical configurations they can adopt (as often illustrated by OWC). Soldered RAM and a special SSD is also a bit much, and all this comes from the keyboard of one of those same laptops.

Not all consumers want repairability, and I imagine very few people buying a tablet especially desire it: what are they going to do - upgrade the RAM themselves? Of course not, they much prefer the additional battery capacity offered by the use of glues, allowing for a bigger battery, which is one of the reasons the iPad is popular - when Apple say 8 hours battery life with light tasks, they build a device which is actually capable of it.

However, the iFixit scores are ACCURATE in so much as the iPad 2 onwards are undeniably difficult to user-repair, and so what exactly did they miss? Most people don't care that they are difficult to repair, since they have AppleCare (or trust themselves not to break their toy), and so won't give the score much weighting when deciding which tablet is right for them. But I'll tell you what - if I wanted a laptop which I could take apart and modify to my heart's content, and for some reason I bought a Retina Macbook having seen a high repairability score on iFixit, I'd be mighty pissed off when it arrived all sealed with glue/pentalobe screws.

The Retina and Air are difficult to user-repair; so is the iPad. Fact. iFixit missed nothing. You did.

taxiapple
Feb 28, 2013, 10:55 PM
That's so obvious. :D

What is so obvious?

----------

Who cares...

Maybe someone who has a screen needing to be replaced.

Maybe someone might like to increase the ram.

Or maybe even someone who might want to replace the battery

DavidTheExpert
Feb 28, 2013, 11:09 PM
If you're surprised about this, raise your hand.

Hmm? No one?

Seriously though, this is part of what makes Apple products so user friendly. They can't get inside to tinker with them, therefore the general consumer isn't scared of them. Ever seen an average joe look at a laptop with its case removed? They freak out and back up like something is about to blow up.

Kaibelf
Feb 28, 2013, 11:40 PM
Cheaper to do it yourself though.

Not if you are in the one-year Mfg warranty window or had the basic foresight to get AppleCare

charlituna
Mar 1, 2013, 12:27 AM
Cheaper to do it yourself though.

Not if you screw it up, blow your warranty and have to buy a full retail one.

----------

Apple's batteries, displays and logic boards aren't made from anything special

They are made from dragon scales and unicorn tears. That's what makes them magical

ifij775
Mar 1, 2013, 01:06 AM
Yep, if you want to repair your tablet on the cheap, don't buy an Apple product. If you don't, be sure not to drop it or get AppleCare.

bwhli
Mar 1, 2013, 01:31 AM
Well, isn't this obvious...

turtlez
Mar 1, 2013, 01:54 AM
What is so obvious?

----------



Maybe someone who has a screen needing to be replaced.

Maybe someone might like to increase the ram.

Or maybe even someone who might want to replace the battery

Or maybe they could do the obvious and not buy Apple products. People buy Apple for looks and UX. Unfortunately that comes with the disability for self repair jobs but fortunately there is Apple Care and fortunately Apple mobile devices are the least likely to break according to the other graph released a few days ago. Bottom line - Don't like it, don't buy it.

----------

Boy that's a real shame. I was hoping up upgrade the ram and processor in my iPad 3.

ahahaha :D

Dagless
Mar 1, 2013, 03:47 AM
Apple are getting great at manufacturing things that don't have a long shelf-life by forcing users to upgrade hardware to get the latest firmware. I doubt I'll be able to keep my current iPad as long as my oldest Apple machine (Powerbook) since once it's out of warranty and Applecare I won't be able to open it up and fix it.

tdtran1025
Mar 1, 2013, 03:52 AM
Use until something breaks and sell it on Craigslist for parts, 👎!

HarryKNN21
Mar 1, 2013, 05:38 AM
Honestly iPad are updated every year or so, and they don't cost as much as my MacBook Pro, if I didn't really flood it with water why would I ever consider opening it to replace RAM or storage?

I want a repairable Mac because I don't want to replace the whole $2100 Mac after a memory failure which I can fix by replacing memory costing $50. If my iPad fails, I could well afford to replace it right away.

Brian Y
Mar 1, 2013, 05:46 AM
Consumer electronics are getting to the point where repairing them is not financially viable, nor really wanted for the vast majority of consumers. Yes, for laptops, etc - repairing them is still necessary, but on a 400 device? Especially when Apple offer a flat rate repair service, who can be bothered repairing them. For example, if I smashed my phone. I could take it to Apple, and have them replace the display for 80 on the spot. Or, I could buy a display for 30, some screwdrivers for 5, wait a week for them to get here, and take it apart myself, bearing the risk that if I broke anything else whilst in there, I'm 500 out of pocket.

Consumers couldn't care less about repairability - they want something that looks good, and works. Repairability = screws + clips = ugly and bulkier. If you want that thin iPad/laptop - you need to sacrifice the stuff nobody really cares about.

And like somebody has said - iFixit are just bitching because they're using an outdated business model. They moan like **** about the retina MacBook Pro's battery because they can't sell you a non-OEM Chinese copy - but never seem to mention that Apple will replace the battery, then separate and dispose of it in an environmentally friendly way for 150 ish. Which considering the price of the machine, and the process involved, is a bloody good deal IMO.

Maybe iFixit need to stop moaning and come up with an innovative way to save their business - if you're going to target the minority of consumers, you can't moan when the companies who form the backbone of your business stop targeting this minority. Also, let's not act like this new. 20 years ago, would iFixit have sold CRT tubes to the public for old iMacs?

spazzcat
Mar 1, 2013, 06:58 AM
Depends on who's using it. My almost three year old brother shattered the glass of the iPad 2 within 3 months of use. The tablet is still functional though.

So while the internals of the iPad are very unlikely to fail, the glass is easy to break, and will require repair. In fact I think it's very common occurrence with tablets in general.

This is why you get Applecare or SquareTrade...

Chupa Chupa
Mar 1, 2013, 07:09 AM
The "Report" should be called the "Products we can't make money from selling spare parts, so they suck" Report. I love iFixIt and also regret the days when I could repair and upgrade my machines is all but over. It's the end of an era. I'm moving on with the next. iFixIt should too and find a new niche to fill lest their next report will be a Chapter 7 filing.

----------

Depends on who's using it. My almost three year old brother shattered the glass of the iPad 2 within 3 months of use. The tablet is still functional though.

So while the internals of the iPad are very unlikely to fail, the glass is easy to break, and will require repair. In fact I think it's very common occurrence with tablets in general.

Most iPad users are not 3 y.o., and adults that let their 3 y.o. play with them should have the brains to put it in a child proof case... they do make those. 3 y.o. are known for tossing things around on a whim which is why everything Fisher Price is heavy duty plastic.

Most older kids and adults users don't end up with shattered iPads.

GenesisST
Mar 1, 2013, 07:34 AM
So... what's the point of all those "greener" manufacturing processes, when repairing means throwing it away and buying a new one?

Don't get me wrong, I'm not bashing Apple, this is true for most consumer electronics things these days. A TV lasts what, 3-5 years these days, then you "need" (broken or obsolete) to replace it with a new one? My parents TV lasted 15 years, so in the end, it was probably greener... Sure, it didn't have the resolution, but in hindsight what do I remember? The resolution or the shows I enjoyed as a kid?

Ah! the effect of buzzwords!

Kabeyun
Mar 1, 2013, 08:30 AM
Who cares...
+1

What a useless rating. You're either sending it to Apple to get fixed or, far more likely, getting a new one before ANYTHING goes wrong.

These scores seem transparently self-serving for iFixit, and reporting the scores feeds right in.

gatearray
Mar 1, 2013, 08:36 AM
So... what's the point of all those "greener" manufacturing processes, when repairing means throwing it away and buying a new one?

Well, to be fair, Apple does make their products out of highly recyclable material (glass and aluminum) and offers a free recycling service for old/outdated/broken products that sometimes even result in a gift card if the item has any value.

They responsibility "throw it away" and prevent lots of toxic chemicals from ending up in a landfill and polluting the environment. Sounds pretty green to me, is there another tech company that has a better idea?

http://www.apple.com/recycling/

HarryKNN21
Mar 1, 2013, 08:42 AM
Frankly I doubt anyone would buy any parts from iFixit and tear down their iOS devices to replace failing parts. The price to pay for opening an iOS device and replacing failing parts by yourself is always higher than buying a new one.

This may explain why those refurbished devices from Apple, even if they are in same condition as a new one, could never be sold at the price of a new one.

Even if you open up your iMac or MBP, the quick depreciation of those devices after opening can never be overcome.

johncarync
Mar 1, 2013, 09:49 AM
I'm trying to imagine a tablet that would score a perfect 10 from iFixit. It would probably be an ugly, thick, plastic device with thumb buttons that would release the front from the back to give you access to the innards which would be connected in a Lego style.

mzeb
Mar 1, 2013, 11:49 AM
I own both a Kindle Fire HD and an iPad 3. The two are pretty comparable but I consider what it would take if I cracked the glass on either. Neither company would help me out under warranty. But I can take the Fire apart in 20 minutes and it runs about $30 to find the part on eBay. The amount of adhesive in the iPad makes it a serious pain. And to me this makes sense. I don't toss my devices when I upgrade. Klutz that I am, I cracked the display on my iPhone 4. I was able to fix it for $20 and hand it off to my mom who now has a very servicable smart phone. She doesn't need the latest stuff. She's just happy to be able to check her e-mail on the go :-). Fixing this stuff can save people $$ and keep crap out of landfills. It's worth it from my perspective so thank you iFixit for letting me know what to buy.

Globe199
Mar 1, 2013, 02:27 PM
The comments here are so predictable. Apple has a vested interest in people NOT repairing their products. I hope I don't need to explain that concept.

But don't give me some crap about an easily-repairable product would also be an ugly product. Apple could have put some small philips screws on the back of the ipad and made it easier to open. They could have figured out a way to make the battery replaceable. But they chose not to, because they don't want you fixing their stuff. They want you buying a new one. And it sickens me how many people just swallow that tripe.

JAT
Mar 1, 2013, 03:39 PM
Yep, if you want to repair your tablet on the cheap, don't buy an Apple product. If you don't, be sure not to drop it or get AppleCare.
Actually, I've found it much harder to find anyone to repair my Galaxy Tab 7" glass than to repair an iPad's. Samsung only has one place in the USA. And there's almost nowhere else, either. Samsung wants $160 (they do offer free shipping), which is pretty comparable to what Apple charges.

Meanwhile, a family member needs to replace a cracked screen on an iPad2 and found a few non-Apple places around town at varying price points, well below Apple's.

----------

I'm trying to imagine a tablet that would score a perfect 10 from iFixit. It would probably be an ugly, thick, plastic device with thumb buttons that would release the front from the back to give you access to the innards which would be connected in a Lego style.
Pretty close to the Dell, which they gave a 9.

bedifferent
Mar 2, 2013, 02:55 PM
The comments here are so predictable. Apple has a vested interest in people NOT repairing their products. I hope I don't need to explain that concept.

But don't give me some crap about an easily-repairable product would also be an ugly product. Apple could have put some small philips screws on the back of the ipad and made it easier to open. They could have figured out a way to make the battery replaceable. But they chose not to, because they don't want you fixing their stuff. They want you buying a new one. And it sickens me how many people just swallow that tripe.

Thank you. Someone who makes an intelligent comment.

Rajani Isa
Mar 3, 2013, 01:43 PM
In other words, a big beige tower.

"Big beige tower"? What, are you stuck in the era the movie "Hackers" was made in?

ghettochris
Mar 4, 2013, 10:47 AM
Dear iFixit,

10 years ago I used to buy an extra battery for my computer, and upgrade the ram or fix things that broke in my computer, now if something breaks it is covered under warranty or applecare. Actually, I haven't even bought applecare lately, stuff either breaks in the first year or after 3, and the battery lasts that long too. After 3 years the computer is painful to keep up to date or browse the internet, so I sell it before then anyways, so pretty much all you have to offer is useless to me.

My phones and tablets generally get upgraded every year or 2, which isn't too expensive to do since the old one still has good resale value. Broken glass is the only repair I would do, and I actually prefer fused LCD/glass since it looks better, less glare, thinner, lighter etc, even though that means it's more expensive and harder to do myself. There tons of places that do iphone/ipad glass repairs quickly and relatively cheaply.

You should just throw some more ads in your teardowns and make your money that way, I always check those out for every new product.

Woyzeck
Mar 4, 2013, 11:08 AM
I really don't see any plausible argument why non-repairability of desktops or notebooks could be seen as a good thing. Regarding tablets, being 'devices', i can live with sending them to the manufacturer for repair, but for desktops and notebooks this is a reduction of quality.

There's no reason, not even the thin-over-anything-else design approach, that would enforce soldered ram and a harddisk hidden behind walls of the aluminium case besides another customer rip off. it's not cool, nor necessary. It's part of a business model.

One must be a hardcore Apple fan to ignore that.

mono1980
Mar 4, 2013, 02:11 PM
This is silly because tablets, in their very nature, have no moving parts, and very few parts that could break, in general.

Candlelight
Mar 12, 2013, 02:40 PM
Not if you are in the one-year Mfg warranty window or had the basic foresight to get AppleCare

We had an iPhone 4 which was almost 3 years old (like purchased when they first came out) and had a busted screen. Applecare and the warranty is no longer valid at that age.

Costs $1049 for a new iPhone 5 (or $599 for an iPhone 4) in New Zealand.

We fixed the screen for $38. Still runs as good as the first day it was born.

:)

Pentalobe
Mar 19, 2013, 07:52 PM
But I'll tell you what - if I wanted a laptop which I could take apart and modify to my heart's content, and for some reason I bought a Retina Macbook having seen a high repairability score on iFixit, I'd be mighty pissed off when it arrived all sealed with glue/pentalobe screws.

The Retina and Air are difficult to user-repair; so is the iPad. Fact. iFixit missed nothing. You did.

In some sense it is more than just difficult for user to repair, there are things like a trackpad in a MacBook Pro, if it needs to be replaced, I think you have to replaced something totally unrelated as well! If my memory serves me (as I was told by a "Genius" at an Apple store), you have to replace the keyboard WITH a the trackpad! What kind of design or engineering genius decided to combine the two as one? Break one, you had to replace the two!

thehustleman
Mar 19, 2013, 07:57 PM
They should have another rating to the right, showing how likely these devices will need repairing.

Image (http://i.imgur.com/kexaEO0.png)

Considering screens break? I'd say the numbers would be the same among all tablets

Pentalobe
Mar 19, 2013, 08:05 PM
Dear iFixit,

10 years ago I used to buy an extra battery for my computer, and upgrade the ram or fix things that broke in my computer, now if something breaks it is covered under warranty or applecare. Actually, I haven't even bought applecare lately, stuff either breaks in the first year or after 3, and the battery lasts that long too. After 3 years the computer is painful to keep up to date or browse the internet, so I sell it before then anyways, so pretty much all you have to offer is useless to me.

You are certainly not alone in your thinking and feeling. And many people (not you) do let Apple Care "take care" of repairs, out of sight, out of mind. Or people simply throw away old electronics because of a dead battery!

But this way of thinking, in fact trashing our environment can't be good for our planet as a whole. All these new e-waste! Wouldn't it makes more sense if things are more repairable so even we in the 1st world can't use these products, some less fortunate people in our country or other parts of the world can use them?

Apple has "taught" and "retrained" us well to throw away old gadgets because of a bad battery, but this is new learned behaviour! And we don't always have to answer "how high?" when Apple said "jump" in its latest product.