View Full Version : [iPad Mini] Poetic Slimline Case: Good Customer Service Experience

Mar 5, 2013, 03:37 PM
I jumped on the Poetic Slimline (http://www.amazon.com/Poetic-SLIMLINE-Portfolio-Automatically-Manufacturer/dp/B00A3KKL56/ref=sr_1_2?ie=UTF8&qid=1362518084&sr=8-2&keywords=poetic+slimline) when they first came out for the mini, and picked it up for $5. After 4 months use (with no drops or knocks that I'm aware of) I noticed a small chunk out of the plastic in one corner, with an emanating hairline crack that probably started the whole thing.

I sent an e-mail with a photo to ask if this was covered under the 3 year warranty, and their reply was an apology followed by a choice of refund or replacement. (No need to send back the damaged item due to the comparative cost.)

So, while it would be nice if the first case hadn't developed a problem, I applaud the seller (Exact-Deal) for a quick and painless follow thru on customer service.

p.s. No affiliation, no service or compensation in exchange for a favorable rating or post, etc.