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MacRumors
Mar 21, 2013, 12:18 PM
http://images.macrumors.com/im/macrumorsthreadlogo.gif (http://www.macrumors.com/2013/03/21/apple-tops-j-d-power-smartphone-satisfaction-rankings-by-significant-margin/)


Apple has topped the J.D. Power 2013 Wireless Smartphone Satisfaction Study (http://www.jdpower.com/content/press-release/5TAb5Uk/2013-u-s-wireless-smartphone-satisfaction-study-volume-1-and-2013-u-s-wireless-traditional-mobile-phone-satisfaction-study-volume-1.htm), landing above competitors like Nokia, Samsung and Motorola. In fact, Apple is so well regarded that it is the only smartphone maker with a ranking above average.

The study measured satisfaction among 9,767 customers who had used their current smartphone for less than one year, and looks at performance, physical design, features and ease of operation. The firm said Apple "performs particularly well in physical design and ease of operation."

http://images.macrumors.com/article-new/2013/03/skitched-20130321-110822.jpgThe Wireless Smartphone Satisfaction Study finds that satisfaction among smartphone customers is 796 (on a 1,000-point scale), an increase of 22 points from 2012. This improvement is likely due to a growing array of new features and services being offered that are providing a seamless product experience between the operating system functions and third-party apps. While satisfaction in all factors of the smartphone customer experience increases from 2012, satisfaction has increased the most in performance (26 points), as a few key attributes, such as operating system reliability, processing speed and video/camera picture quality, have improved significantly.Apple also led the rankings in 2009 (http://www.macrumors.com/2009/10/09/iphone-tops-j-d-power-consumer-and-business-smartphone-satisfaction-rankings/), 2010 (http://www.macrumors.com/2010/09/23/iphone-tops-j-d-power-smartphone-rankings-once-again/), and 2011 (http://www.macrumors.com/2011/09/08/apple-again-tops-j-d-power-rankings-of-smartphone-consumer-satisfaction/), and it is the ninth consecutive time that Apple has led the biannual ranking. Apple links the survey prominently (http://www.apple.com/iphone/why-iphone/) on its 'Why iPhone' page.

Article Link: Apple Tops J.D. Power Smartphone Satisfaction Rankings By Significant Margin (http://www.macrumors.com/2013/03/21/apple-tops-j-d-power-smartphone-satisfaction-rankings-by-significant-margin/)



Shrink
Mar 21, 2013, 12:25 PM
Not everybody buys one, but those who do have an iPhone seem to like it.

Of course, that excludes most of the posters on MR's iPhone Forum!:p

:rolleyes:

pezj
Mar 21, 2013, 12:29 PM
I am a big fan of my iPhone 4S. Having said that... I was a bigger fan when it ran iOS5 and didn't glitch or die at 7% battery.

MacDawg
Mar 21, 2013, 12:30 PM
Very satisfied with all the ones I have owned:
3GS, 4, 4s and 5

jav6454
Mar 21, 2013, 12:33 PM
I am a big fan of my iPhone 4S. Having said that... I was a bigger fan when it ran iOS5 and didn't glitch or die at 7% battery.

Thats your battery calling it quits. Time to replace. Same thing happened to me.

baryon
Mar 21, 2013, 12:37 PM
Strange that despite all the "lack of innovation" (and lack of a 27 inch screen) people are still the most happy with iPhones!

srxtr
Mar 21, 2013, 12:38 PM
Very satisfied with all the ones I have owned:
3GS, 4, 4s and 5

Prepaid plan?

EDIT: I myself have owned 3G, 4, and now 5. 2 year contracts

Eugene-DL
Mar 21, 2013, 12:40 PM
Duh. Nobody else could offer such an experience. :apple:

vmachiel
Mar 21, 2013, 12:40 PM
See this is the stuff that matters. Screw those gimmicks that you never use, when you are satisfied with something you are happier.

MacDawg
Mar 21, 2013, 12:40 PM
Prepaid plan?

EDIT: I myself have owned 3G, 4, and now 5. 2 year contracts

AT&T contracts

I currently have 7 devices on my plan

Stepdaughter - iPhone 4
Wife - iPhone 4s
Me - iPhone 5
Stepdaughter - iPad 1
Wife - iPad Mini
Me - iPad 3
Me - iPad Mini

nazaar
Mar 21, 2013, 12:43 PM
love my iPhone... even though (IMO) the OS needs an update, but again I'm still happy with my phone.

Snowy_River
Mar 21, 2013, 12:46 PM
... In fact, Apple is so well regarded that it is the only smartphone maker with a ranking above average...

There's always one kid in the class that blows the curve for all the rest! ;)

SILen(e
Mar 21, 2013, 12:57 PM
1. Good for Apple

2. I still think it should become a crime to make graphs with scales that don't start at zero

boshii
Mar 21, 2013, 12:59 PM
This study was obviously done before the S4 unveiling :D

bassfingers
Mar 21, 2013, 01:22 PM
"People are only satisfied because of that little apple logo on the back"

-that guy

Don't be that guy

Radio
Mar 21, 2013, 01:33 PM
Significant margins ?

That's 6.9% difference on average


I'd hardly call that significant.

SILen(e
Mar 21, 2013, 01:51 PM
Significant margins ?

That's 6.9% difference on average


I'd hardly call that significant.

If all your real competitor's are around 79% satisfaction, with no competitor truly better than the others, it's definitely significant to be at 85% satisfaction.

This is a "There's Apple - and then there's the rest" graph.

rMBP13
Mar 21, 2013, 02:04 PM
Apple iPhone is the golden standard for all smartphones

cdmoore74
Mar 21, 2013, 02:05 PM
Strange that despite all the "lack of innovation" (and lack of a 27 inch screen) people are still the most happy with iPhones!

Thus the reason for the iphone 5s. The average user does not care. And the Apple fan will buy regardless. Apple essentially created a cult of followers.
I would not be surprised if iOS remains basically the same because of this recognition. Why change something if people don't complain?

BaldiMac
Mar 21, 2013, 02:10 PM
Thus the reason for the iphone 5s. The average user does not care. And the Apple fan will buy regardless. Apple essentially created a cult of followers.

"Essentially" doesn't mean "Here is an irrational reason based on a stereotype, so that I don't have to change my POV to fit reality."

:D

smirking
Mar 21, 2013, 02:12 PM
That's 6.9% difference on average

I'd hardly call that significant.

It's actually much higher than a 6.9% difference because the lowest score is not 0% and the highest score is not 100%. This is actually a pretty big gap.

Now, I think you can argue that part of the is merely due to ingrained psychology. If you bought a luxury product that was touted as the best and you paid more for it too, you're much less likely to be willing to be critical about it. On the other hand, Apple has earned that halo for the time being.

Moshe1010
Mar 21, 2013, 02:19 PM
Because having an iPhone these days get you laid much faster. Who wouldn't be satisfied?

KdParker
Mar 21, 2013, 02:23 PM
This study was obviously done before the S4 unveiling :D

Really... the S4 doesn't have many improvements over the SGIII.

More like an SGIII(s) (using apples naming convention.)

daneoni
Mar 21, 2013, 02:28 PM
Apple is doomed.

/s

smithrh
Mar 21, 2013, 03:00 PM
Apple is doomed.

/s

...and Android is winning!

/s

Stella
Mar 21, 2013, 03:03 PM
This is States only.. we need worldwide figures.

But, still, this is good for Apple in its own country.

Apple is doomed.

/s

Yep, definitely. By 2014 Apple and its billion will be but a distance memory.
/s

fontman
Mar 21, 2013, 03:30 PM
Really , Who cares, JD powers pay for rating ,

QCassidy352
Mar 21, 2013, 04:10 PM
I don't get it. I've been reading the iPhone forum, and I thought iOS was 10 years out of date, and the iPhone was useless because it's 2" too small. Now I see this result, and I gotta tell you, it makes me question whether the random anonymous trolls in the MR iPhone forum really have a good grasp of the market - as crazy as that might sound.

nick_elt
Mar 21, 2013, 04:43 PM
Strange that despite all the "lack of innovation" (and lack of a 27 inch screen) people are still the most happy with iPhones!

maybe the people that didn't like it have gone elsewhere?

----------

I don't get it. I've been reading the iPhone forum, and I thought iOS was 10 years out of date, and the iPhone was useless because it's 2" too small. Now I see this result, and I gotta tell you, it makes me question whether the random anonymous trolls in the MR iPhone forum really have a good grasp of the market - as crazy as that might sound.

the reality is most phone buyers of all brands aren't techies and their phone whatever it is, is sufficient and if you don't care too much about features then the iphone prob is best option.

SILen(e
Mar 21, 2013, 04:47 PM
maybe the people that didn't like it have gone elsewhere?

Yeah, but shouldn't they have become happier now?

Where are all those people who got rid of their iPhones and bought 5" Android devices instead in these kinds of surveys?
They should give raving ratings of their new devices, because of the bigger screen.

But somehow, they don't exist... or only in marginal numbers.

firewood
Mar 21, 2013, 04:55 PM
Now I see this result, and I gotta tell you, it makes me question whether the random anonymous trolls in the MR iPhone forum really have a good grasp of the market - as crazy as that might sound.

Nah. Their boredom and need for useless specs is indicative of 100% of all consumers worldwide. Thus, this ranking must have been paid for by the only 3 iPhone users left on the planet, and the company with well over $100B in the bank and minting around another $1B in cash profit per week is obviously a failure.

How can I start a business that fails this badly? Please!

srxtr
Mar 21, 2013, 05:34 PM
AT&T contracts

I currently have 7 devices on my plan

Stepdaughter - iPhone 4
Wife - iPhone 4s
Me - iPhone 5
Stepdaughter - iPad 1
Wife - iPad Mini
Me - iPad 3
Me - iPad Mini

Haha nice. I guess you each pass down the phones once a new model comes out?

Tankmaze
Mar 21, 2013, 06:02 PM
Apple is doomed. :cool:

baryon
Mar 21, 2013, 06:12 PM
Thus the reason for the iphone 5s. The average user does not care. And the Apple fan will buy regardless. Apple essentially created a cult of followers.
I would not be surprised if iOS remains basically the same because of this recognition. Why change something if people don't complain?

The vast majority of people who use iPhones aren't Apple fans at all, they're regular people who don't really know the difference between iOS and Android, they just got an iPhone because of a friend or they just liked how it looked. These people aren't "loyal" and won't be happy regardless of what Apple does. If they're not happy, they'll get something else next year.

Innovation has to be ahead of people's needs somewhat, but just throwing in useless features is not innovation. You have to wait for a logical, good idea to come along. I have yet to hear any such ideas that the iPhone really needs. Sure, there will be some new things soon, but I doubt they'll change the world, since the world doesn't need changing (yet). Maybe in a year it will make sense to introduce new groundbreaking features again. Maybe right now, there's no such need other than plain boredom.

jm001
Mar 21, 2013, 06:52 PM
This study was obviously done before the S4 unveiling :D

Yeah I thought Samsung's approval rating was a bit high.

----------

maybe the people that didn't like it have gone elsewhere?

----------



the reality is most phone buyers of all brands aren't techies and their phone whatever it is, is sufficient and if you don't care too much about features then the iphone prob is best option.

Quite true. A colleague of mine was an iPhone user and then switched to the GSIII. She told me when she saw my iPhone 5 that she wishes she hadn't switched. I truthfully told her that I had heard very good things with the GSIII and Android and was puzzled why she wanted to switch back. She said that yes it was a good phone, BUT, for her, it was complicated to use especially with the Samsung UI. She missed the simplicity of iOS. She also missed the iOS keyboard because she explained that her GSIII, even with the 3rd party keyboards was still not as intuitive as the iOS keyboard.

macs4nw
Mar 22, 2013, 02:33 AM
.....Apple Tops J.D. Power Smartphone Satisfaction Rankings By Significant Margin.....

No surprises here.

photographypro
Mar 22, 2013, 03:45 AM
Prepaid plan?

EDIT: I myself have owned 3G, 4, and now 5. 2 year contracts

It is possible to get a new iPhone EVERY year IF your spending PER IPHONE is over $100 a month. I know because I did. Often they only look at the previous 2 or 3 months billing. Once I increased my cell plan to one to get me over $100 two months before the release date, and my eligibility changed so I could get one on release date!

Sometimes if you're close, if you're current spending is over $100 and you almost have $1200 for the year, you can call and talk to someone and get your eligibility changed to a closer date.

photographypro
Mar 22, 2013, 04:05 AM
Not everybody buys one, but those who do have an iPhone seem to like it.

Of course, that excludes most of the posters on MR's iPhone Forum!:p

:rolleyes:

I find it interesting that we have people here slamming Apple on an APPLE forum. Obviously trolls, because this ISN'T a general cell phone forum, but a MAC rumors forum. Yes, it is possible that someone owns a Mac computer and an Android phone. But if someone is here just to slam Apple, they obviously have nothing better to do.

There is a very intelligent article from Andy Ihnatko about his switch from iPhone to Android: http://www.techhive.com/article/2030042/why-i-switched-from-iphone-to-android.html.

He likes his Android because he can customize it the way he wants to, more than his iPhone. But he misses some of his favorite apps, Siri, and other things. He also describes how initially he had to make many changes when he first got his Android to get it to perform the way he wanted, and initially the phone came with some crap programs he had to discard. He did say that an iPhone works much better "out of the box".

I think all the bickering over a cell phone is stupid. Buy what you're happy with. Some people like the customization available with Android, the larger screen, and don't care if the phone is "plasticky". Others want a smooth streamlined user experience out of the box, better and more expensive construction and design, and are willing to pay for it.

jmnikricket
Mar 22, 2013, 07:12 AM
So Apple has roughly one more person in twenty that is happy with his/her phone, using arbitrarily weighted data with no indication as to the sampling error. JD Power does have a decent reputation though...

It could mean that the difference is simply that one in twenty of Apple users is a fanboy, which accounts for the difference, or that one in twenty is a middle school student jumping on the bandwagon, etc. Or it could mean nothing :p

XboxMySocks
Mar 22, 2013, 07:27 AM
"And while other smartphones simply tout large amounts of megapixels, taking great pictures is about so much more."
As a 'photographer' (nary more than a hobbyist, mind you but still), I appreciate this. So many people get caught up in the spec wars... 'ERMAHGERD MAH CAMERA HAZ 13 MEGAPIXELS' well that's awesome. But it doesn't matter how many megapixels it has if the sensor is small and ******, and takes noisy pictures.

lucas107
Mar 22, 2013, 09:38 AM
Yeah I thought Samsung's approval rating was a bit high.

----------



Quite true. A colleague of mine was an iPhone user and then switched to the GSIII. She told me when she saw my iPhone 5 that she wishes she hadn't switched. I truthfully told her that I had heard very good things with the GSIII and Android and was puzzled why she wanted to switch back. She said that yes it was a good phone, BUT, for her, it was complicated to use especially with the Samsung UI. She missed the simplicity of iOS. She also missed the iOS keyboard because she explained that her GSIII, even with the 3rd party keyboards was still not as intuitive as the iOS keyboard.

your friends an idiot. there is nothing remotely complicated about the basic use of a sgs3. also prediction wise ios is defiantly behind some 3rd party keyboards.

inajeep
Mar 22, 2013, 11:58 AM
Those #s are close enough to tell me I'd like any of the top 4 phones.

srxtr
Mar 22, 2013, 12:08 PM
It is possible to get a new iPhone EVERY year IF your spending PER IPHONE is over $100 a month. I know because I did. Often they only look at the previous 2 or 3 months billing. Once I increased my cell plan to one to get me over $100 two months before the release date, and my eligibility changed so I could get one on release date!

Sometimes if you're close, if you're current spending is over $100 and you almost have $1200 for the year, you can call and talk to someone and get your eligibility changed to a closer date.

Hmm that's interesting, but I don't know if I want to spend over $100 per phone month for my AT&T bill lol.

Currently paying $122 a month for two iPhone 5. No way I'm bumping that to $200 even for 3 months, the difference is almost negligible (maybe a savings of about $100?).

This would have been awesome if I was single though.

Brian Buttplug
Mar 22, 2013, 12:42 PM
Do they make a Wired Smartphone Satisfaction Study too? ;)

inkswamp
Mar 24, 2013, 02:18 PM
Those #s are close enough to tell me I'd like any of the top 4 phones.

You're not alone in that. Not everyone is so discerning and detail-oriented so sure, the top four might work fine for you. For many of us, the ostensibly small difference in that ranking makes all the difference in the world. It's the difference between a company that crams features in at a breakneck pace to pad out the spec sheet and a company that takes its time and implements features with the kind of care and attention to detail some of us appreciate. To each his own but I'll go with the latter any day of the week.

----------

your friends an idiot. there is nothing remotely complicated about the basic use of a sgs3. also prediction wise ios is defiantly behind some 3rd party keyboards.

VPN. Unpredictable and needlessly complicated on Android, especially when trying to connect to a Cisco concentrator. And the iPhone: piece of cake. I can name many other examples if you want but I'd like to see how to respond to that one.

I won't argue with your keyboard point because you offer no evidence to back it up but I don't see a lot of complaints about the iOS keyboard. Got some kind of example for me to consider?

Truffy
Mar 24, 2013, 05:19 PM
Significant margins ?

That's 6.9% difference on average

I'd hardly call that significant.
The average cannot be used, since it includes Apple's contribution...
It's actually much higher than a 6.9% difference because the lowest score is not 0% and the highest score is not 100%. This is actually a pretty big gap.
It's actually not that much bigger. Apple's rating is 855 while its next closest competitor's is 795; a 7% difference.
If all your real competitor's are around 79% satisfaction, with no competitor truly better than the others, it's definitely significant to be at 85% satisfaction.

This is a "There's Apple - and then there's the rest" graph.
It depends on how you define"significant", statistical or otherwise. If the latter, you're often looking at subjective issues, which mean less in generic terms.

BaldiMac
Mar 25, 2013, 08:31 AM
So Apple has roughly one more person in twenty that is happy with his/her phone, using arbitrarily weighted data with no indication as to the sampling error. JD Power does have a decent reputation though...

It could mean that the difference is simply that one in twenty of Apple users is a fanboy, which accounts for the difference, or that one in twenty is a middle school student jumping on the bandwagon, etc. Or it could mean nothing :p

The study does not support or imply anything you said here.

It's actually not that much bigger. Apple's rating is 855 while its next closest competitor's is 795; a 7% difference.

As pointed out earlier, you are assuming that the lowest score is zero. That's not necessarily true.

PracticalMac
Mar 25, 2013, 11:31 AM
OH NOES!!!!

APPLE IS DOOOOOOOMMMmmmmeeed*!!


/sarcasm :p

----------

Those #s are close enough to tell me I'd like any of the top 4 phones.

But you'll love the iPhone more. :rolleyes::p

canman4PM
Mar 25, 2013, 12:12 PM
1. Good for Apple

2. I still think it should become a crime to make graphs with scales that don't start at zero

Agreed. Consumer Reports does it that way. Makes the differences more realistic. That graphic make is look like the iPhone is about 25% higher rated than the average. The difference is only 5%. Still and All, I have to agree. I've owned an iPhone since the 3G days (4.5 years) and have loved them all. I especially love the cross integration between my iMac, iPad and iPhone. They truly (for the most part) just work.

tbrinkma
Mar 25, 2013, 01:28 PM
your friends an idiot. there is nothing remotely complicated about the basic use of a sgs3. also prediction wise ios is defiantly behind some 3rd party keyboards.

Out of curiosity, did you post this from your sgs3? :p

----------

The average cannot be used, since it includes Apple's contribution...

It's actually not that much bigger. Apple's rating is 855 while its next closest competitor's is 795; a 7% difference.

It depends on how you define"significant", statistical or otherwise. If the latter, you're often looking at subjective issues, which mean less in generic terms.

Actually, to calculate the "difference on average", you need to take a look at the *difference* between the score in question and all of the other scores, and then average *that* value. Or, average the other values and the find the difference between that average and the score in question.

That puts the difference at about 9.4%.

Regardless, it's almost certain that Apple's score is significantly better, statistically speaking, since it's the *ONLY* score that is above average. Being so much better than your competition that you drive the average up above their scores is significant from a non-statistical perspective as well. In fact, Apple's score is likely to be a statistical outlier, though I haven't done the calculations necessary to determine if that's the case for certain.

The lower dividing line is where the average would be without Apple's score. Including Apple, everyone else is below average. Excluding Apple, only RIM/Blackberry and LG are below average. :eek:

canman4PM
Mar 25, 2013, 01:38 PM
Thus the reason for the iphone 5s. The average user does not care. And the Apple fan will buy regardless. Apple essentially created a cult of followers.
I would not be surprised if iOS remains basically the same because of this recognition. Why change something if people don't complain?

Or, Heaven forbid, if it works...?

canman4PM
Mar 25, 2013, 01:49 PM
maybe the people that didn't like it have gone elsewhere?

----------



the reality is most phone buyers of all brands aren't techies and their phone whatever it is, is sufficient and if you don't care too much about features then the iphone prob is best option.

Funny, I care a great deal about features and yet I have an iPhone...

I also care about size - I like that its not huge as I have an iPad for that. I care about battery life. I care about security. I care about quality. I care about functionality. I care about integration. I care about OS upradability. I care about the fact that I've had iPhones for 4.5 years and when I upgraded the phone, all the apps still worked. And apparently I'm not as alone as some on this website would make me feel.

Oh, and for all the specs people tout - my year and half old 4S still out downloads my wifes new quad-core Android. The apps we have in common (few) are faster and a little more functional on my phone.

nick_elt
Mar 25, 2013, 02:42 PM
Funny, I care a great deal about features and yet I have an iPhone...

I also care about size - I like that its not huge as I have an iPad for that. I care about battery life. I care about security. I care about quality. I care about functionality. I care about integration. I care about OS upradability. I care about the fact that I've had iPhones for 4.5 years and when I upgraded the phone, all the apps still worked. And apparently I'm not as alone as some on this website would make me feel.

Oh, and for all the specs people tout - my year and half old 4S still out downloads my wifes new quad-core Android. The apps we have in common (few) are faster and a little more functional on my phone.

thats great! i wasn't implying that the iphone didnt have features, i had iphones for about 5years and it was great, i may even go back one day im just happy with the note 2. i wish more ppl in here just get the phone they want and be happy with it without telling the other side how wrong they are. everyone has different wants and needs.

canman4PM
Mar 25, 2013, 06:40 PM
I find it interesting that we have people here slamming Apple on an APPLE forum. Obviously trolls, because this ISN'T a general cell phone forum, but a MAC rumors forum. Yes, it is possible that someone owns a Mac computer and an Android phone. But if someone is here just to slam Apple, they obviously have nothing better to do.

There is a very intelligent article from Andy Ihnatko about his switch from iPhone to Android: http://www.techhive.com/article/2030042/why-i-switched-from-iphone-to-android.html.

He likes his Android because he can customize it the way he wants to, more than his iPhone. But he misses some of his favorite apps, Siri, and other things. He also describes how initially he had to make many changes when he first got his Android to get it to perform the way he wanted, and initially the phone came with some crap programs he had to discard. He did say that an iPhone works much better "out of the box".

I think all the bickering over a cell phone is stupid. Buy what you're happy with. Some people like the customization available with Android, the larger screen, and don't care if the phone is "plasticky". Others want a smooth streamlined user experience out of the box, better and more expensive construction and design, and are willing to pay for it.

Well said. All of it.

jm001
Apr 1, 2013, 01:59 PM
your friends an idiot. there is nothing remotely complicated about the basic use of a sgs3. also prediction wise ios is defiantly behind some 3rd party keyboards.

Listen, don't overestimate people and call them idiots. For some, daily use of smart phones is a no brainer, but for many, in the general public, unless someone teaches them, even basic functionalities are lost on them. There are many people who just want what they need right on the screen they're looking at and navigating through folders, creating folders, navigating between screens can be confusing. Having options is good for those that know how to customize, but for others they just want to do and go with no fuss. Remember smart phones as they are today have only been with us for a short time, it's not like we've grown up with this tech. Also features are being added that we never thought about before with each major update. Just because it's easy for you doesn't mean it's easy for others and that makes them idiots. On the contrary it just makes you ignorant for making such statements.

As for the keyboard, she had problems with a slight lag when typing. Sure iOS is behind in features when it comes to keyboards, BUT it works fine and it's smooth. I only started texting back in 2010 when I bought an iPhone 4 and I'm surprised at how fast I can type with just using my thumbs with very little mistakes. Many of my correspondences are done on my phone. The third party keyboards on Android are great, but, for me, the iOS keyboard works for my needs.

lucas107
Apr 3, 2013, 04:21 PM
Listen, don't overestimate people and call them idiots. For some, daily use of smart phones is a no brainer, but for many, in the general public, unless someone teaches them, even basic functionalities are lost on them. There are many people who just want what they need right on the screen they're looking at and navigating through folders, creating folders, navigating between screens can be confusing. Having options is good for those that know how to customize, but for others they just want to do and go with no fuss. Remember smart phones as they are today have only been with us for a short time, it's not like we've grown up with this tech. Also features are being added that we never thought about before with each major update. Just because it's easy for you doesn't mean it's easy for others and that makes them idiots. On the contrary it just makes you ignorant for making such statements.

As for the keyboard, she had problems with a slight lag when typing. Sure iOS is behind in features when it comes to keyboards, BUT it works fine and it's smooth. I only started texting back in 2010 when I bought an iPhone 4 and I'm surprised at how fast I can type with just using my thumbs with very little mistakes. Many of my correspondences are done on my phone. The third party keyboards on Android are great, but, for me, the iOS keyboard works for my needs.

that makes no sense. none of those things are required on the sgs3 and at most 45 seconds to set it up almost exactly like the iPhone. also I know 4 people with them and never noticed any keyboard lag whatsoever. there are many reasons people switch back to iPhone but those ones seem like bull. ps I don't own a sgs and pulse blows for forums.

jm001
Apr 5, 2013, 04:22 PM
that makes no sense. none of those things are required on the sgs3 and at most 45 seconds to set it up almost exactly like the iPhone. also I know 4 people with them and never noticed any keyboard lag whatsoever. there are many reasons people switch back to iPhone but those ones seem like bull. ps I don't own a sgs and pulse blows for forums.

For you 45 seconds. For others, confusion. As for my examples I was speaking in general about doing simple things that may seem like a chore for those who are not familiar with either OS. Don't call people idiots because they can't do what you can. You come off as being ignorant and arrogant. When you put a skin UI on top of the stock Android, it can create confusion. Customization is confusing for many people.

As for the keyboard, this was my friend's experience. Maybe she's got a buggy SGSIII. Maybe she's just comparing it to her experience with the iPhone and compared to the iPhone, for HER, the SGSIII keyboard lags. I'm just relating her experiences with her phone. What do you mean "pulse blows for forums"? What the hell you talking about?