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brettO5
Jun 11, 2013, 08:24 PM
As the title suggests, the remote app on both my iphone and ipad is only detecting one of my AppleTV's. I'm not quite sure how I can get it to see both???

Cheers, Brett



Darth.Titan
Jun 11, 2013, 10:33 PM
Did you add a new remote in your AppleTV settings?

brettO5
Jun 11, 2013, 10:48 PM
Did you add a new remote in your AppleTV settings?

No I didn't. Was I supposed to?

When I added a new ATV to the house, the remote app stopped working on the existing ATV and only started working on the new ATV.

I'll check out adding a new remote in the ATV Settings.

Cheers, Brett

brettO5
Jun 12, 2013, 10:35 PM
hmmm... This didn't help unfortunately. I've even totally restored my ATV back to factory.

marzer
Jun 13, 2013, 01:32 AM
hmmm... This didn't help unfortunately. I've even totally restored my ATV back to factory.

And you turned on Home Sharing? On the Apple TV, Under Settings > Computers. Need to do it on each Apple TV.

brettO5
Jun 13, 2013, 02:04 AM
And you turned on Home Sharing? On the Apple TV, Under Settings > Computers. Need to do it on each Apple TV.

Yes. It's turned on on both ATV's, on itunes and on my iPhone & iPad.

brettO5
Jun 13, 2013, 02:51 AM
Have just confirmed that the remote app only seems to work when the ATV is connected via WiFi. As soon as it switches to ethernet connection, Remote App can no longer detect the ATV.

institute
Jun 13, 2013, 04:53 AM
I used to have issues like this until I set up DHCP reservations on my router for both ATVs on my network. It seemed that Home Sharing would lose track of an ATV with out that.

I have also found the latest iTunes update (11.0.4) has made Home Sharing much more stable.

FreakinEurekan
Jun 13, 2013, 10:15 AM
Have just confirmed that the remote app only seems to work when the ATV is connected via WiFi. As soon as it switches to ethernet connection, Remote App can no longer detect the ATV.

Weird. Can you still airplay to that ATV from your iPhone when it's connected via Ethernet? Or is it totally invisible from the phone (not just Remote app)?

If it's not visible at all to the iPhone, check your router config - it's possible that you have your wifi and your Ethernet networks on separate subnets (which Bonjour won't handle).

brettO5
Jun 14, 2013, 12:18 AM
Weird. Can you still airplay to that ATV from your iPhone when it's connected via Ethernet? Or is it totally invisible from the phone (not just Remote app)?

If it's not visible at all to the iPhone, check your router config - it's possible that you have your wifi and your Ethernet networks on separate subnets (which Bonjour won't handle).

I haven't tested Airplay. I think they are on different subnets though. WiFi is 255.255.255.0 and ethernet is 255.255.0.0

This gives me something else to try.

Cheers, Brett