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View Full Version : Why is Charter Cable not a choice for HBO go for apple TV?




jlusk99
Jun 19, 2013, 06:13 PM
I don't understand why Charter Cable is not one of the choices for HBO Go to set up on my Apple TV? I can use HBO Go to see on my computer, so what difference would it make to run it through Apple TV? Makes no sense whatsoever?

REALLY ANNOYING!!!

Anyone know what the problem is?



E.Lizardo
Jun 19, 2013, 06:43 PM
I don't understand why Charter Cable is not one of the choices for HBO Go to set up on my Apple TV? I can use HBO Go to see on my computer, so what difference would it make to run it through Apple TV? Makes no sense whatsoever?

REALLY ANNOYING!!!

Anyone know what the problem is?

My guess is that Charter just sucks.That's why I left them as soon as I had a choice.
(meaning it's Charter's decision to enable it and chose not to)(probably)

jlusk99
Jun 19, 2013, 07:01 PM
If charter lets you use HBO GO on your computer or any other device, what purpose does it serve them to not allow you to use it on Apple TV? That makes no sense whatsoever to me? I mean I can still use it on my TV through Airplay, it is just way more inconvenient and the picture sucks.

If they are let you use HBO go, why do they care what device you use it through? Totally stupid. Of course cable is a monopoly where I live so I'm stuck with this stupidity.

Michael CM1
Jun 19, 2013, 11:35 PM
I have a friend who asked me about this. I figured it was just a glitch. Apparently not. Maybe it was a rights thing that didn't happen yet. I would send an email to customer service so maybe they'll pull and Xbox One-80.

jlusk99
Jun 20, 2013, 08:06 AM
Well I posted a question to Charter's Facebook page and this was their response:

"We're excited about the advancements on Apple TV too! At this time Charter has not has not launched the HBOGO app. Our Product and Marketing teams will continue to work on getting access available, however, we do not have a launch date yet. You can still use HBOGO by accessing it through AirPlay Mirroring (instruction here: http://support.apple.com/kb/ht5209). Thanks for your patience."

I don't know if they are just blowing smoke, but at least it looks like their may be hope. I don't know what the hold up is if virtually all the other cable companies offer it. At least in my area, Charter has great internet service so it would seem like technology is not the problem.

Irishman
Jun 20, 2013, 10:15 AM
I don't understand why Charter Cable is not one of the choices for HBO Go to set up on my Apple TV? I can use HBO Go to see on my computer, so what difference would it make to run it through Apple TV? Makes no sense whatsoever?

REALLY ANNOYING!!!

Anyone know what the problem is?

Same reason that DirecTV isn't participating.

They're greedy, old-media d-bags!

thesheleys
Jun 20, 2013, 10:39 AM
Same reason that DirecTV isn't participating.

They're greedy, old-media d-bags!

As of today DirecTV is now available to use for HBOGo on the AppleTV. Just took a little public shaming on Twitter!

Irishman
Jun 20, 2013, 02:10 PM
As of today DirecTV is now available to use for HBOGo on the AppleTV. Just took a little public shaming on Twitter!

I can confirm that! The activation process is quick and painless! I'm watching Dark Knight Rises!

jlusk99
Jun 20, 2013, 05:02 PM
So why the ******* is available for just about EVERY cable and dish subscriber in the COUNTRY except Charter? If the app was developed by HBO what do they have to do to get it to work in their system?

mattopotamus
Jun 20, 2013, 05:06 PM
I just went to try this for the first time today. How lame is that?! I think we all need to blow them up on social networks.

mmomega
Jun 20, 2013, 05:25 PM
As of today DirecTV is now available to use for HBOGo on the AppleTV. Just took a little public shaming on Twitter!

I was on their Facebook page asking why it wasn't available 1st thing yesterday.
Good to see they finally came around :p

Michael CM1
Jun 20, 2013, 11:39 PM
So why the ******* is available for just about EVERY cable and dish subscriber in the COUNTRY except Charter? If the app was developed by HBO what do they have to do to get it to work in their system?

I wondered the same about Dish Network and Watch ESPN. It's basically old media thinking putting up a wall will keep people from doing something. That worked so well in Berlin.

takeshi74
Jun 21, 2013, 09:07 PM
So why the ******* is available for just about EVERY cable and dish subscriber in the COUNTRY except Charter? If the app was developed by HBO what do they have to do to get it to work in their system?
You need to ask Charter.

jlusk99
Jun 21, 2013, 11:59 PM
Dozens of people have asked on Charter's twitter and Facebook page and they only have the stock answer that they are "excited" by the new offering through Apple TV and are "working on it". Sounds a lot different than the many sites that are reporting they refuse to authenticate it.

Chundles
Jun 22, 2013, 12:04 AM
Wait, what?

How does your ISP determine what content is available on your AppleTV?

brentsg
Jun 22, 2013, 03:20 AM
Wait, what?

How does your ISP determine what content is available on your AppleTV?

You cannot use HBO Go unless you subscribe to HBO via your legacyTV provider, AND that provider also participates in the authentication process.

Chundles
Jun 22, 2013, 04:32 AM
You cannot use HBO Go unless you subscribe to HBO via your legacyTV provider, AND that provider also participates in the authentication process.

That's crazy.

mattopotamus
Jun 22, 2013, 07:18 AM
That's crazy.

The crazy part is the hbo go app works for those with charter on everything but the appletv. I can even airplay to the ATV just cannot use the app on the ATV.

E.Lizardo
Jun 22, 2013, 10:43 AM
That's crazy.

Yes unfortunately a lot of cable channels work that way.After I cut my cable down to locals only(soon to be gone entirely)I ended up deleting apps like TBS because you have to be a cable subscriber to use it.

I guess it will take a while to play out.TBS(for example)makes revenue from ads,but also a monthly per subscriber fee from your provider.If they let you subscribe directly they might see a backlash from carriers that would not be worth the small(at first)number of added direct internet subscribers.

I suspect the landscape will change over the next few years with increased streaming and cord cutters.Maybe.

jlusk99
Jun 22, 2013, 01:09 PM
I just called Charter to see if I could get a response from a real person, and they are blaming Apple!!! They say they support it, but it's Apple's fault that Charter doesn't come up as one of the available choices in the list of providers when you are trying to set up HBO Go through Apple TV.

I tried to explain what's going on with this problem and explained that no other cable company in the country other than Charter seems to have this problem, and she had no clue what I was even talking about.

TsMkLg068426
Jun 25, 2013, 04:32 PM
I just called Charter to see if I could get a response from a real person, and they are blaming Apple!!! They say they support it, but it's Apple's fault that Charter doesn't come up as one of the available choices in the list of providers when you are trying to set up HBO Go through Apple TV.

I tried to explain what's going on with this problem and explained that no other cable company in the country other than Charter seems to have this problem, and she had no clue what I was even talking about.


Because Charter Communications sucks big dick and I want them out of my city, they like to their customers.

brentsg
Jun 25, 2013, 04:35 PM
I just called Charter to see if I could get a response from a real person, and they are blaming Apple!!! They say they support it, but it's Apple's fault that Charter doesn't come up as one of the available choices in the list of providers when you are trying to set up HBO Go through Apple TV.

I tried to explain what's going on with this problem and explained that no other cable company in the country other than Charter seems to have this problem, and she had no clue what I was even talking about.

I started to reply to this a few days ago.

You aren't going to call Charter and get anyone that knows anything about what Apple is doing. At best you're going to get someone reading a script, but that's only for issues that are common enough to get such treatment.

Any communication between Apple and Charter will be at a corporate level and you're going to be visiting with a call center person, most likely at a local level.

TsMkLg068426
Jun 25, 2013, 04:37 PM
Charter Communications sucks dick as a cable company, they make you pay $200 for a high speed internet that is not high speed, they block people from getting HBO Go on Apple TV, they make many false promises like TIVO, a new guide update or going all digital and adding more HD. Not only that but I made numerous complains about the internet how around 4:30 pm - 12 am I no longer get 50 Mbps and they send someone over to check and tell me there is nothing wrong and their excuse is TRAFFIC, yeah sure if everyone is connected to my internet because around those times my speed is 2 Mbps and I wonder how that is traffic related and why this is happening in the last 3 months but never before. I wish this cable company would just die off and someone else takes there place in my City and do not bother asking for discounts on your bill they only care for new customers only, they are special.

brentsg
Jun 25, 2013, 06:07 PM
I don't see how you could pay $200 for their broadband. My 50Mbit/s service from them is like half that with no bundle.

TsMkLg068426
Jun 25, 2013, 06:30 PM
I don't see how you could pay $200 for their broadband. My 50Mbit/s service from them is like half that with no bundle.

Not just for internet service I get cable to such as HBO, Showtime and etc. I get pretty much everything except the Spanish Tiers, 2 paid Armenian channels and a Philippine language channel. I use to get a discount that just expired and the price is insane now.

Irishman
Jun 26, 2013, 07:40 AM
I don't understand why Charter Cable is not one of the choices for HBO Go to set up on my Apple TV? I can use HBO Go to see on my computer, so what difference would it make to run it through Apple TV? Makes no sense whatsoever?

REALLY ANNOYING!!!

Anyone know what the problem is?

Perhaps all they need is a little public shaming via Twitter. It worked on DirecTV (my provider). All of a sudden I go home and suddenly I can access HBOGo content after a 3 minute activation. If it works for DTV, who's been dragging their heels for YEARS regarding this, it can work for Charter.

brentsg
Jun 26, 2013, 08:12 AM
I think Charter is immune to public shaming at this point. They'll collectively go have a smoke.

TsMkLg068426
Jun 26, 2013, 09:41 AM
I think Charter is immune to public shaming at this point. They'll collectively go have a smoke.


Yep, because I have done this many time via Twitter and Facebook and no one cares at Charter I think they enjoy being the ********* cable company.

TsMkLg068426
Jun 26, 2013, 10:57 PM
Just got Apple TV and yep no way to access HBO Go because Charter is too greedy well I can access through my iPhone Airplay but at such a low quality what a waste.

jlusk99
Jun 30, 2013, 05:50 PM
Well screw Charter. I remembered my dad has Directv and he doesn't have an Apple nor AppleTV, so I am using his Directv account to access HBOgo via AppleTV. It is wonderful and so convenient!

Too bad I have to go to such lengths due to being a Charter customer.

GarrettL1979
Jun 30, 2013, 07:05 PM
Just got Apple TV and yep no way to access HBO Go because Charter is too greedy well I can access through my iPhone Airplay but at such a low quality what a waste.

The quality should be roughly the same, no?

jlusk99
Jun 30, 2013, 07:14 PM
No the quality using Airplay is terrible--poor washed out pixellated picture, constant judders, at least for me, but via AppleTV is perfect in great HD quality. Plus when using airplay, you can't use your computer for anything else, which is not a problem with AppleTV.

brentsg
Jun 30, 2013, 07:38 PM
Dump Charter if they don't fix it. It will do little good to be pissed if you don't vote with your wallet.

GarrettL1979
Jun 30, 2013, 07:48 PM
No the quality using Airplay is terrible--poor washed out pixellated picture, constant judders, at least for me, but via AppleTV is perfect in great HD quality. Plus when using airplay, you can't use your computer for anything else, which is not a problem with AppleTV.

That's strange. It shouldn't be that way.

mattopotamus
Jul 3, 2013, 05:51 AM
No the quality using Airplay is terrible--poor washed out pixellated picture, constant judders, at least for me, but via AppleTV is perfect in great HD quality. Plus when using airplay, you can't use your computer for anything else, which is not a problem with AppleTV.

That's strange. It shouldn't be that way.

Garrett is right, it should not be that way. I use airplay all of the time and the quality is just fine. if you are getting a laggy pixelated picture it is your internet connection.

jlusk99
Jul 4, 2013, 10:17 AM
Mattapatomus, maybe you can tell me what I'm doing wrong, but I have a great internet connection, through Charter no less. I get at least 30Mbps, sometimes higher. My router is a Time Capsule. And still my Airplay quality is not even comparable to what I get playing via HBOGo directly through ATV.

mattopotamus
Jul 11, 2013, 06:30 AM
Mattapatomus, maybe you can tell me what I'm doing wrong, but I have a great internet connection, through Charter no less. I get at least 30Mbps, sometimes higher. My router is a Time Capsule. And still my Airplay quality is not even comparable to what I get playing via HBOGo directly through ATV.

I am not really sure, but mine looks really good. Every now and then it will go pixalated, but it is internet related.

DV8SAINT
Jul 11, 2013, 08:07 AM
This is a licensing issue with Charter and HBO and how it's authenticated using Apple TV. Apple TV is still an IOS device and it's a bit challenging licensing the content FROM HBO to Charter then VIA Apple. Most likely the licensing is in place between HBO and Charter and now it's up to Charter and Apple to iron out the contractual aspects of the licensing of content via Apple TV.

bozzykid
Jul 11, 2013, 10:40 AM
This is a licensing issue with Charter and HBO and how it's authenticated using Apple TV. Apple TV is still an IOS device and it's a bit challenging licensing the content FROM HBO to Charter then VIA Apple. Most likely the licensing is in place between HBO and Charter and now it's up to Charter and Apple to iron out the contractual aspects of the licensing of content via Apple TV.

The problem is EVERY SINGLE HBO GO PARTNER but Charter works on Apple TV. Why Charter is holding is makes no sense to anyone but Charter. There's a reason why they are ranked last in customer satisfaction every single year.

xntas7
Aug 5, 2013, 08:38 AM
I don't understand why Charter Cable is not one of the choices for HBO Go to set up on my Apple TV? I can use HBO Go to see on my computer, so what difference would it make to run it through Apple TV? Makes no sense whatsoever?

REALLY ANNOYING!!!

Anyone know what the problem is?

Found this on Charters Website:

Charter TV with Charter Internet subscribers
Your HBO GO/MAX GO login will be your Charter.net Email address and password. If you do not have a Charter.net Email address you MUST create one

Charter TV only subscribers
Your HBO GO/MAX GO login will be your Charter My Account username and password

Note: The HBO GO app for Apple TV is currently not available for Charter Customers

jlusk99
Sep 6, 2013, 07:31 PM
Wow.......still no HBO Go via Apple TV available for Charter customers. About 4 months now and still nothing......

I guess none of the other cable/satellite companies went belly up by offering HBO Go so why Charter is still a holdout is anybody's guess.

cuestakid
Sep 7, 2013, 12:00 AM
Well I posted a question to Charter's Facebook page and this was their response:

"We're excited about the advancements on Apple TV too! At this time Charter has not has not launched the HBOGO app. Our Product and Marketing teams will continue to work on getting access available, however, we do not have a launch date yet. You can still use HBOGO by accessing it through AirPlay Mirroring (instruction here: http://support.apple.com/kb/ht5209). Thanks for your patience."

I don't know if they are just blowing smoke, but at least it looks like their may be hope. I don't know what the hold up is if virtually all the other cable companies offer it. At least in my area, Charter has great internet service so it would seem like technology is not the problem.

I had charter in college-they make Comcast look really good.

Without boring you with the details I will say that because they offered one sports team local channels, I couldnt get the team I wanted even if I ordered the package that gets me all the games each day.

Nothing they do or don't do surprises me.

MasConejos
Jan 9, 2014, 09:26 PM
Anyone have any updates on this? It's obviously still not working (having just tried it) but maybe someone has some new information?

TsMkLg068426
Jan 9, 2014, 09:28 PM
Anyone have any updates on this? It's obviously still not working (having just tried it) but maybe someone has some new information?

It is Charter nothing ever works even their new Charter Anywhere App trust me I wish this company would leave my city and I am still watching HBO Go through Airplay how pathetic of Charter. Charter is filled with lies they promise a feature but it never happens but they do love to raise their prices and take your money.

cuestakid
Jan 10, 2014, 11:41 AM
So why the ******* is available for just about EVERY cable and dish subscriber in the COUNTRY except Charter? If the app was developed by HBO what do they have to do to get it to work in their system?

If it makes you feel any better, Comcast subscribers, for who explained reason cannot use HBO GO on Roku-there is an extremely long (almost by now 2 year long) thread on comcast site about the issue.

And yes, Charter does stink-had them in college and they make Comcast look like gold.

2010mini
Jan 10, 2014, 09:45 PM
You all need to call up charter and tell them you are switching to another tv provider that gives you access to hbo go on Apple TV.

Maybe then they'll get the message

TsMkLg068426
Jan 12, 2014, 04:44 PM
You all need to call up charter and tell them you are switching to another tv provider that gives you access to hbo go on Apple TV.

Maybe then they'll get the message


And you think we don't they just do not care all they do is raise the price and add nothing & they still will not let another cable company in our area typical Monopoly obviously FCC would not care because they get rich by doing this.

2010mini
Jan 13, 2014, 07:50 AM
And you think we don't they just do not care all they do is raise the price and add nothing & they still will not let another cable company in our area typical Monopoly obviously FCC would not care because they get rich by doing this.

I am convinced if Charter started losing customers in big numbers they would change their tune.

snarfquest
Jan 13, 2014, 07:53 AM
So why the ******* is available for just about EVERY cable and dish subscriber in the COUNTRY except Charter? If the app was developed by HBO what do they have to do to get it to work in their system?

It's because of Charter's license agreement with HBO. It's up to Charter to allow it.

TsMkLg068426
Jan 13, 2014, 06:22 PM
It's because of Charter's license agreement with HBO. It's up to Charter to allow it.


That is stupid if I can get HBO Go on my iPhone and iPad from Charter even on my Mac. Heck I get ABC, ESPN and Disney Channels on Apple TV through Charter now tell me why Charter would not allow HBO Go on Apple TV but other networks it is okay?


Does Charter understand we still have to pay for HBO before getting HBO Go? They are in no loss so try to make sense out of this other than greed.

snarfquest
Jan 13, 2014, 07:51 PM
That is stupid if I can get HBO Go on my iPhone and iPad from Charter even on my Mac. Heck I get ABC, ESPN and Disney Channels on Apple TV through Charter now tell me why Charter would not allow HBO Go on Apple TV but other networks it is okay?


Does Charter understand we still have to pay for HBO before getting HBO Go? They are in no loss so try to make sense out of this other than greed.

Comcast was the same way until about 6 months ago. I agree on the BS factor. Only thing you can do is vote with your $$$. I did. Cut the cord and joined the growing numbers of people that are willing to pay for the content they want. I have Netflix and a few others. I buy seasons of shows I want to watch on iTunes or Amazon Prime. Obviously, companies like Comcast don't want my business so I do my best not to be upset about it and seek other means. It's not like TV is all that important to me anyway. So what if I'm a few seasons behind on Game of Thrones. It really doesn't matter that much to me.