I really am at the end of my tether with Apple
.. Im posting this on several different forums hoping that someone somewhere will be able to help me.
I brought a mini i-pod for my younger sister back in June. By August the battery was draining itself, meaning whenever my sister charged it up as soon as she switched it on it would be flat within a couple of hours. Obviously this was not right and as we dont live too near an Apple store, requested the online support.
They sent UPS packaging in a couple of days and she followed the instructions and got it picked up and sent back.
Well, fast-forward a couple of weeks. My sister rang the Apple support line to check on the status, as we couldnt access it online. The woman assured her it had just been fixed and that it was on its way back to us and we should get it in a couple of days.
We waited another week and rang up to check again as we were getting a bit worried as it had been a while since the lady said it was sent out. This time the person definitely assured us it was on the way back to us and we should get it in a couple of days. Again, we waited 5 days and we rang again (see a pattern forming here?) and received a similar answer.
After another 5 days I rang as I felt my sister was being fobbed off by the support people. I spoke to a man who first gave me the youll get it in 2 days spiel I put my foot down and insisted he looked further into it. He put me on hold and came back saying there had been a problem with the dispatch and that he has requested for it to go as soon as possible. He asked me to ring back in 2 days to check that it had gone.
So, I rang back in 2 days and managed to strike it lucky with a semi-helpful man on the phone. I was on the phone to him for well over an hour and a half and it came to light that APPLE HAVE NEVER RECEIVED THE FAULTY I-POD. Whatever all this rubbish was about it being fixed and sent out was all lies. If they had told us this 4 weeks ago we may have been able to trace the parcel but because they have been faffing around pretending it had been fixed its probably long gone.
Anyway, this guy says Ive put a priority on the case and Ive put a trace on the parcel with UPS and well try and get it sorted. Though he did say it could take ages to get anything done. I also contacted UPS as, by this point, I dont have much faith in Apple.
Today UPS contacted me to say a week on Apple still havent contacted them (Apple need to raise the concern) and did I want to take matters into my own hands and raise the problem.
Does anyone, anywhere have a contact for Apple UK that goes straight to them? Not to customer care support, not to some automated system actually to a person WHO CAN HELP US.
I feel so bad for my sister; I brought her this as a present, which was obviously faulty when new. We now have nothing to show for the money I spent and no-body seems particularly bothered about helping us. Im banging my head against a brick wall, it has been nearly 6 weeks and nothing even though Im constantly contacting them.
Sorry for very very long post, I just need to get this sorted otherwise I can imagine it getting left and us not getting anything back.
Thank you.
LooRoo
I brought a mini i-pod for my younger sister back in June. By August the battery was draining itself, meaning whenever my sister charged it up as soon as she switched it on it would be flat within a couple of hours. Obviously this was not right and as we dont live too near an Apple store, requested the online support.
They sent UPS packaging in a couple of days and she followed the instructions and got it picked up and sent back.
Well, fast-forward a couple of weeks. My sister rang the Apple support line to check on the status, as we couldnt access it online. The woman assured her it had just been fixed and that it was on its way back to us and we should get it in a couple of days.
We waited another week and rang up to check again as we were getting a bit worried as it had been a while since the lady said it was sent out. This time the person definitely assured us it was on the way back to us and we should get it in a couple of days. Again, we waited 5 days and we rang again (see a pattern forming here?) and received a similar answer.
After another 5 days I rang as I felt my sister was being fobbed off by the support people. I spoke to a man who first gave me the youll get it in 2 days spiel I put my foot down and insisted he looked further into it. He put me on hold and came back saying there had been a problem with the dispatch and that he has requested for it to go as soon as possible. He asked me to ring back in 2 days to check that it had gone.
So, I rang back in 2 days and managed to strike it lucky with a semi-helpful man on the phone. I was on the phone to him for well over an hour and a half and it came to light that APPLE HAVE NEVER RECEIVED THE FAULTY I-POD. Whatever all this rubbish was about it being fixed and sent out was all lies. If they had told us this 4 weeks ago we may have been able to trace the parcel but because they have been faffing around pretending it had been fixed its probably long gone.
Anyway, this guy says Ive put a priority on the case and Ive put a trace on the parcel with UPS and well try and get it sorted. Though he did say it could take ages to get anything done. I also contacted UPS as, by this point, I dont have much faith in Apple.
Today UPS contacted me to say a week on Apple still havent contacted them (Apple need to raise the concern) and did I want to take matters into my own hands and raise the problem.
Does anyone, anywhere have a contact for Apple UK that goes straight to them? Not to customer care support, not to some automated system actually to a person WHO CAN HELP US.
I feel so bad for my sister; I brought her this as a present, which was obviously faulty when new. We now have nothing to show for the money I spent and no-body seems particularly bothered about helping us. Im banging my head against a brick wall, it has been nearly 6 weeks and nothing even though Im constantly contacting them.
Sorry for very very long post, I just need to get this sorted otherwise I can imagine it getting left and us not getting anything back.
Thank you.
LooRoo