I need to take my phone in for a Genius Bar appointment to fix a hardware issue (power button doesn't work). Will it be a problem if I leave iOS7 Beta 2 on there (No UDID) or should I revert back to 6.X and then come back to 7 after they fix it? TIA
I'd put iOS6 back on it if you're not a developer.
What about if you are a developer and have an issue? Will they still touch it with iOS7?
What about if you are a developer and have an issue? Will they still touch it with iOS7?
Don't recall all the details at the moment, but I was under the impression that developer builds/betas are not (officially) supported.Why would they not? There is nothing illegal about having iOS 7 installed and your phone has an issue with it's power button. It's a hardware issue probably under warranty.
Don't recall all the details at the moment, but I was under the impression that developer builds/betas are not supported.
I took a phone in for the same problem, and even though it was hardware, they wanted to reset the phone first to make sure it wasn't software (just protocol I guess).
I guess you will be fine if you can restore it in the store, but if you can't, you might be out of luck. Might as well restore it at home first anyways.
If you plan on turning the phone in, you will have to restore it anyways.
Or if it's simply their protocol that they are required to follow as part of their employment (whether it makes full rational sense or not).That makes sense. If their testing software won't run on iOS 7, then they should tell you to downgrade.
I think Apple can tell the difference between a hardware issue, like a broken power button vs an iOS 7 issue. I would take mine in if my button broke.
Now I can see if none of their diagnostic software works on iOS 7 then they might ask you to downgrade to iOS6 to diagnose the problem.
No matter if it's a hardware issue or not, they won't repair a device running a developer build of iOS.
A friend of mine had water damage while running beta 1 and they replaced the device.
I need to take my phone in for a Genius Bar appointment to fix a hardware issue (power button doesn't work). Will it be a problem if I leave iOS7 Beta 2 on there (No UDID) or should I revert back to 6.X and then come back to 7 after they fix it? TIA
They are told not to even look at a device with an iOS developer beta on it. If you're a developer, they will tell you that there are resources in the Apple Developer portal and support areas for you to use. But they will not, help you with your issue. (Unless they are feeling especially nice that day.)
Also they will more then likely flag you in the system so that if you bring your device in without the iOS 7 beta on it, you may still not get help. (The flag will expire AFTER iOS 7 comes public.)
Wrong wrong wrong. Why on earth do you make this stuff up? My brother is an Apple genius and he is sitting here cracking up at your post. Stop saying things if you don't know what you're talking about.
Even if that might be the case there will still be tons of other geniuses who either don't know any better or think they do know better and for one reason or another (even if it's not an official one, as various people have alluded to it being in many discussions of this nature over the years) still deny working on your phone. These are human beings and everyone is prone to have their own view and mood and deal with things differently despite what might or might not be the correct or even required thing to do. Better safe than sorry.Wrong wrong wrong. Why on earth do you make this stuff up? My brother is an Apple genius and he is sitting here cracking up at your post. Stop saying things if you don't know what you're talking about.
I used to work part time as a genius when I was in university, so please don't feed me that line about your brother.
This is the policy we were told, and I saw it happen and had to explain to customers over and over again.
I'll spin the question back on you, though. Why do you feel the need to make stuff like that up?
I call BS. Everything you said is untrue.