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View Full Version : Closed Lid Gap?




LostAggie
Aug 6, 2013, 06:27 PM
My Air closes flush in the front but has a slight gap between the black gasket rubber and the aluminum bottom. I bet I could slide note card through. It is uniform on both side...

Is your model like this?



LostAggie
Aug 6, 2013, 07:36 PM
Anyone?

AXs
Aug 6, 2013, 11:59 PM
If you post a picture of of it, I'll be sure to give feedbacks compared to my machine!

ValSalva
Aug 7, 2013, 04:38 AM
Most likely a hinge problem but a picture would make it easier to diagnose.

keysofanxiety
Aug 7, 2013, 04:46 AM
My Air closes flush in the front but has a slight gap between the black gasket rubber and the aluminum bottom. I bet I could slide note card through. It is uniform on both side...

Is your model like this?

Happens fairly often with the unibody models. It's happened with all my unibody MacBooks, although I've never had a MBA so I can't speak for that. If it's still under warranty, Apple are normally happy to realign the display as a courtesy.

gavinstubbs09
Aug 7, 2013, 01:02 PM
Anyone?

Me!

Mine has it on both sides. In the pic I tried to get a clear enough shot. Hopefully you can see it! It's been like that since day 1.

teffers
Aug 7, 2013, 01:05 PM
Mine is identical to that.

LostAggie
Aug 7, 2013, 01:10 PM
Okay... Sorry I haven't posted a pic yet. I have been in meetings day and night the past couple of days. I really appreciate the feedback.

Looks mine is probably normal. Might go by the Apple store to see the displays and if need be get the store to adjust mine.

gavinstubbs09
Aug 7, 2013, 11:55 PM
Okay... Sorry I haven't posted a pic yet. I have been in meetings day and night the past couple of days. I really appreciate the feedback.

Looks mine is probably normal. Might go by the Apple store to see the displays and if need be get the store to adjust mine.

See if they will! It would be nice so dust didn't get inside when it's closed. The gap is big enough on my MBA.

waa1futs
Aug 8, 2013, 12:02 AM
My Air closes flush in the front but has a slight gap between the black gasket rubber and the aluminum bottom. I bet I could slide note card through. It is uniform on both side...

Is your model like this?

Me!

Mine has it on both sides. In the pic I tried to get a clear enough shot. Hopefully you can see it! It's been like that since day 1.

I just bought mine today and it's the same for me.

When the lid is closed I can press down on the front part where you lift the lid and nothing moves / is completely flush, but on the sides I can press down on them and they flex down just a sliver so there is space on the sides for me too.

IndoX
Aug 8, 2013, 12:20 AM
It still amazes me how nit picky macrumors users are...

LostAggie
Aug 8, 2013, 12:29 AM
It still amazes me how nit picky macrumors users are...

Well I took it to the Apple store and they said it should be flush as it is designed to keep debris out. They want to exchange so I am clearing off my info then doing tomorrow.

I can't believe someone would spend $2k on a laptop and not expect top quality.

IndoX
Aug 8, 2013, 01:04 AM
Well I took it to the Apple store and they said it should be flush as it is designed to keep debris out. They want to exchange so I am clearing off my info then doing tomorrow.

I can't believe someone would spend $2k on a laptop and not expect top quality.
It IS top quality regardless. If you're telling me a slight flush in the sides bothers you so much, I'm also going to assume that you probably dust/clean the screen very often. In that case, it won't matter regardless.

This 'defect' doesn't have any impact of visibility, usability, or performance.

LostAggie
Aug 8, 2013, 01:06 AM
It IS top quality regardless. If you're telling me a slight flush in the sides bothers you so much, I'm also going to assume that you probably dust/clean the screen very often. In that case, it won't matter regardless.

This 'defect' doesn't have any impact of visibility, usability, or performance.

It is not top quality when it is out of spec.

IndoX
Aug 8, 2013, 01:17 AM
It is not top quality when it is out of spec.
Out of spec does not necessarily mean a minor manufacturing error (if at all). Every company, including Apple, has QC standards. There are things in the manufacturing process that may happen (aka a minor scuff on the iPhone 5) that Apple will consider within cosmetic reasoning.

The reason Apple will replace the computer for you is not because they may have thought you had a justified reason for it. They are service orientated and you are probably still within the first 14 days of the purchase.

Obviously obsessing over this once they won't sweat it. Come your exchange, if your next computer isn't flush they probably won't let you sit there and waste their time opening computer after computer til you get one to your standards.

Good luck with your exchange. Things could always be worse. Next thing you know you could get a computer with a screen that may be too 'yellow' for you but is flushed perfectly. Every machine is different.

AXs
Aug 8, 2013, 02:07 AM
Out of spec does not necessarily mean a minor manufacturing error (if at all). Every company, including Apple, has QC standards. There are things in the manufacturing process that may happen (aka a minor scuff on the iPhone 5) that Apple will consider within cosmetic reasoning.

The reason Apple will replace the computer for you is not because they may have thought you had a justified reason for it. They are service orientated and you are probably still within the first 14 days of the purchase.

Obviously obsessing over this once they won't sweat it. Come your exchange, if your next computer isn't flush they probably won't let you sit there and waste their time opening computer after computer til you get one to your standards.

Good luck with your exchange. Things could always be worse. Next thing you know you could get a computer with a screen that may be too 'yellow' for you but is flushed perfectly. Every machine is different.

You're wrong. Since Apple products are used by end-consumers, QC is very subjective. They can pass a lot of products through QC inspection which an end buyer will reject. And they HAVE to replace it, provided the product asked to be replaced is not on par with majority of the "good" apple products.

If within supply chain - QC plays a bigger part. You sign a contract that dictates what parameters and requirements must be met. It's barely subjective. Samsung has to deliver a certain grade of SSD and Screen to Apple. If it passes the respective grading as per industrial standards (+special agreement), Apple HAS to accept it.

And the same way, they can reject anything that is 1 point below the agreement.

For example if they agreed on minimum 600mb/s read speed on Samsung SSD, if a batch comes in at 595mb/s, apple can reject it entirely.

Mostly, ISO standards are adopted. QC isn't an easy job. Some factories QC 100% of products, some as low as 20% based on random testing.

But with a Macbook, or end-user product, - The buyer is the final QC decision maker. Of course, with valid reasoning. Being top-priority customer service brand, Apple will at majority of the times give in to your QC judgement.

Good luck.

kodeman53
Aug 8, 2013, 07:24 AM
Well I took it to the Apple store and they said it should be flush as it is designed to keep debris out.

Dust = debris? :rolleyes:

AXs
Aug 8, 2013, 07:49 AM
Dust = debris? :rolleyes:

You never know a Forumula 1 car may just race right by you and leave a bunch of debris.

Just about a week ago, I was chilling in my apartment on the 28th floor, hanging out with my new Mac Air... and out of nowhere - whoosh- an f1 car races pass me and leaves a bunch of debris in my Mac.

Got damnit!
:D

waa1futs
Aug 8, 2013, 07:55 AM
Well I took it to the Apple store and they said it should be flush as it is designed to keep debris out.Dust = debris? :rolleyes:

It must keep out EVERYTHING! Not even air should be able to get inside the closed lid! Otherwise Apple should replace my MBA over and over and over until I eventually find one that does ;)

kodeman53
Aug 8, 2013, 08:22 AM
You never know a Forumula 1 car may just race right by you and leave a bunch of debris.

Just about a week ago, I was chilling in my apartment on the 28th floor, hanging out with my new Mac Air... and out of nowhere - whoosh- an f1 car races pass me and leaves a bunch of debris in my Mac.

I just hate it when I get klag on my MBA screen or keyboard! :D

Binarymix
Aug 8, 2013, 09:20 AM
Mine raises slightly towards the back. I think they are all this way.

It's like 1, 1.5mm at most, no big deal.

imjoee
Aug 8, 2013, 11:25 AM
Honestly, i think everyone should just enjoy the macbook air, don't be so picky. Mine has the same exact closing, it pretty normal. if it will make you feel better than return it. Not trying to be harsh.

IndoX
Aug 8, 2013, 11:31 AM
You're wrong. Since Apple products are used by end-consumers, QC is very subjective. They can pass a lot of products through QC inspection which an end buyer will reject. And they HAVE to replace it, provided the product asked to be replaced is not on par with majority of the "good" apple products.

If within supply chain - QC plays a bigger part. You sign a contract that dictates what parameters and requirements must be met. It's barely subjective. Samsung has to deliver a certain grade of SSD and Screen to Apple. If it passes the respective grading as per industrial standards (+special agreement), Apple HAS to accept it.

And the same way, they can reject anything that is 1 point below the agreement.

For example if they agreed on minimum 600mb/s read speed on Samsung SSD, if a batch comes in at 595mb/s, apple can reject it entirely.

Mostly, ISO standards are adopted. QC isn't an easy job. Some factories QC 100% of products, some as low as 20% based on random testing.

But with a Macbook, or end-user product, - The buyer is the final QC decision maker. Of course, with valid reasoning. Being top-priority customer service brand, Apple will at majority of the times give in to your QC judgement.

Good luck.
Actually, the final QC decision is always up to the specialist and genius that you speak too. I used to work for Apple Retail and you'd be surprised how much power management gives employees.

Obviously if someone came in and nicely asked for an exchange anyone would do it. But if you come in all entitled, 9/10 they'll refer you to the genius bar and tell the genius not to service your computer - which can and has happened before.

The moral of the story: Always treat the person helping you nicely. They will fight for you when they go speak to a manager. There are times where I know I shouldn't have done a return or exchange but because the customer was nice enough and I told the manager I was going to do it anyways - and they always agree with what you do.

teffers
Aug 8, 2013, 12:47 PM
Well I've just got my replacement and the new one has a slightly bigger gap on the left than the right - I don't really care though as it's good enough and I know I 100% wouldn't have even noticed it were it not for this thread.

I'm pretty picky and over the last couple of months I've looked at 5x Macbook Airs, not a single one was perfect, but the faults were minor and plenty of other people would have been ok with them.

The conclusion is that none are perfect (my replacement has a tiny scratch on the KB too) but it's about accepting whether you can live with the fault/blemish/mark/imperfection on a brand new, straight out of the shiny box very expensive laptop.

I want to enjoy my MBA for what it is, so I'm going to, regardless of it's tiny imperfection lol :D

It's a personal decision though...

funkiejack
Aug 10, 2013, 07:12 AM
all the 2013 mba are this way. i've looked at countless ones and swapped a few too due to this. they've raised the rubber groove lining the lid in 2013 so that extra millimeter is causing this gap on the sides. better than the lining being too low and your keyboard getting into direct contact with the screen itself in the long run i'd say!

hockeyfanatic
Aug 10, 2013, 08:34 AM
I don't see a gap on mine.

My favorite complaint review was someone giving a router a one star because
the glossy black finish attracted fingerprints.

MultiFinder17
Aug 10, 2013, 11:36 AM
This is nothing new or out of the ordinary for Airs. My old faithful did that to me, and it never caused any issues whatsoever.

Mrbobb
Aug 10, 2013, 11:33 PM
There was a similar post last month and when the guy posted the picture, nobody could see any "abnormal" gap.

I think lots of time u noobs make yourselves crazy.

Lord Xeb
Aug 11, 2013, 05:24 PM
Can you please take pictures from the following angles:

Looking straight down onto the back of the clamshell with the machine closed.
With the machine closed, looking right at the hinges

If that bit, I can probably figure out why it is not sitting flush.