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MacRumors
Aug 12, 2013, 03:10 PM
http://images.macrumors.com/im/macrumorsthreadlogo.gif (http://www.macrumors.com/2013/08/12/apple-expands-third-party-usb-charger-takeback-program-beyond-u-s-and-china/)


Apple is expanding its USB Power Adapter Takeback Program (http://www.apple.com/support/usbadapter-takeback/) to countries beyond the United States and China, reports 9to5Mac (http://9to5mac.com/2013/08/12/apple-to-support-third-party-usb-power-plug-trade-ins-beyond-u-s-china/). First introduced (http://www.macrumors.com/2013/08/05/apple-launches-third-party-usb-charger-takeback-program/) last month following the electrocution (http://www.macrumors.com/2013/07/18/chinese-woman-electrocuted-by-iphone-4-likely-used-unauthorized-charger/) of a Chinese woman using a counterfeit iPhone charger, the recycling initiative is designed to allow iOS users to safely replace and dispose of questionable third-party power adapters.

http://images.macrumors.com/article-new/2013/08/appletakeback.jpg
Under the terms of the program, Apple will accept and recycle any third-party charger, no questions asked. The company will also provide an authentic replacement charger for a fee of $10 in the United States, which is $9 cheaper than the standard $19 cost.

While the trade-in program was initially aimed at U.S. and Chinese Apple customers, it has now been expanded to cover Australia, Canada, France, Germany, Japan, and the U.K. as well, with the website (http://www.apple.com/support/usbadapter-takeback) displaying appropriate pricing included for each country.

Apple is currently preparing its retail locations for the program's launch, providing training materials for employees. Trade-ins will be accepted beginning on August 16, with users able to bring any USB power adapter and an iPhone, iPad, or iPod to an Apple Retail Store or participating Apple Authorized Service Provider for a replacement. The program is set to last for several months, ending on October 18, 2013.

Article Link: Apple Expands Third-Party USB Charger 'Takeback Program' Beyond U.S. and China (http://www.macrumors.com/2013/08/12/apple-expands-third-party-usb-charger-takeback-program-beyond-u-s-and-china/)



landroverz7
Aug 12, 2013, 03:17 PM
Is the replacement charger 12W or 5W?

lolkthxbai
Aug 12, 2013, 03:20 PM
Is the replacement charger 12W or 5W?

I think it would depend on your device.

SBlue1
Aug 12, 2013, 03:21 PM
wow, this is great. :)

Radio
Aug 12, 2013, 03:25 PM
You're charging it wrong.

-Steve jobs

nutmac
Aug 12, 2013, 03:26 PM
I would probably get flamed for this, but I think better solution would be to permanently lower the prices of 12W USB Power Adapter (for 10-inch iPad), 5W USB Power Adapter, and Lightning to USB Cable by $9 to $10.

SteveJobs2.0
Aug 12, 2013, 03:30 PM
Good thing I didn't throw out my junky 12W Chinese knock-off charger than never worked.

glutenenvy
Aug 12, 2013, 03:30 PM
Finally. A story about a cell phone exchange program I can afford.

---
Is there any chance that this will be funding the next round of lawsuits? They get the possibly counterfeit adaptor to use as evidence and some money to use on lawyers. You get to pay to exchange your working power charger for a different one with an Apple on it. If the old one was not genuine than it is less likely that internal phone components are not going to be damaged over time when you exchange out.

I understand there are stories about counterfeit parts causing harm. I am also under the impression that people are smart enough to know they shouldn't use cheap imitations especially when paring with expensive electronics. Am I missing out on how this benefits the public at large more than it benefits Apple?

VanillaCracker
Aug 12, 2013, 03:33 PM
I would probably get flamed for this, but I think better solution would be to permanently lower the prices of 12W USB Power Adapter (for 10-inch iPad), 5W USB Power Adapter, and Lightning to USB Cable by $9 to $10.

Where's the profit in that though?

Swan83
Aug 12, 2013, 03:46 PM
How is it that this is limited to certain countries only?

Is my knockoff charger not dangerous here in Denmark where I live?

Come on Apple, you need to make this program world wide!

Applefan 2013
Aug 12, 2013, 03:51 PM
So if I brought in a 5 Watt adapter with my iPad, would they give me another 5 watt or a 12 Watt?

cameronjpu
Aug 12, 2013, 04:00 PM
A good first step. What Apple truly needs to do is to include two Apple charging cables with every new phone that uses the lightning connector. When changing the connector, Apple converted one of its greatest assets (the sheer ubiquity of finding charging cables for your Apple product anywhere you were) into a liability.

Because of that decision, Apple has created a market for extremely cheaply built cables sold by random Chinese sellers on Amazon and the like. Apple could put an end to the market, as well as make its longtime customers happy, by giving out more free lightning cables.

I personally walked into the Apple store about a month after I bought my iPhone 5 last year and demanded that they give me a free lightning cable. I told them I have six iPhones, and six iPhone chargers scattered all around my house. I am not willing to pay $30 for a new cable that cost Apple one dollar to make. I told the guy to walk into the back of the store where the repair Desk is, and get me a lightning cable. To his credit, he did exactly that. There is simply no reason why customers should be put through this amount of inconvenience for the sake of one stupid cable. I know several Apple fans who are specifically not upgrading their phone because they don't want to have to buy new cables. Is that a little ridiculous? Yes. But it's definitely the truth. Apple should know (And I'm sure they do know) just how much their decision to change the connector and not give out free cables has hurt them. That is one reason why they are illuminating the older model phones and replacing them with the 5C model.

Please excuse any typos, this was dictated with Siri and I did not carefully review my edits for non sequiturs and homonyms.

----------

Where's the profit in that though?

Because instead of selling a very very few of the adapters at a ridiculous price, creating a market for cheap dangerous Chinese chargers, they would sell potentially many times more chargers at a much more reasonable price.

VanillaCracker
Aug 12, 2013, 05:06 PM
Because instead of selling a very very few of the adapters at a ridiculous price, creating a market for cheap dangerous Chinese chargers, they would sell potentially many times more chargers at a much more reasonable price.

Na, that's not how sales work. Trust me, they make more money this way. Low profit doesn't get you anything

gnasher729
Aug 12, 2013, 05:20 PM
How is it that this is limited to certain countries only?

Is my knockoff charger not dangerous here in Denmark where I live?

Come on Apple, you need to make this program world wide!

So you have a dangerous charger, but you keep on using it because Apple doesn't give you a rebate on a safe one? :eek:

thekingofnerds
Aug 12, 2013, 05:24 PM
So you have a dangerous charger, but you keep on using it because Apple doesn't give you a rebate on a safe one? :eek:

It's only dangerous unless Apple says it is. :D

MacMan1620
Aug 12, 2013, 11:37 PM
How is it that this is limited to certain countries only?

Is my knockoff charger not dangerous here in Denmark where I live?

Come on Apple, you need to make this program world wide!

Hey Apple, I bought a cheap knockoff product. You should give me a real one for half price.. It's not fair that it's not available in my country. What a clown

donutbagel
Aug 13, 2013, 12:00 AM
It's really a good idea. Get people off the knockoff chargers, generate good publicity, and sell a lot of chargers at $10! I'm sure they're making a profit on those replacements, and they're selling them to people who would otherwise use a knockoff instead.

Swan83
Aug 13, 2013, 12:07 AM
So you have a dangerous charger, but you keep on using it because Apple doesn't give you a rebate on a safe one? :eek:

I didn't say anything about still using it...

I just don't understand the decision to limit the program to certain countries.

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Hey Apple, I bought a cheap knockoff product. You should give me a real one for half price.. It's not fair that it's not available in my country. What a clown

Please explain the difference if I lived in the states or in Denmark? Is it only dangerous to use the charger in the countries the program is active in?

I bought the charger long before the program was announced.

But hey, how I could I possibly be thinking that you would understand that.

macs4nw
Aug 13, 2013, 12:27 AM
Finally. A story about a cell phone exchange program I can afford. Is there any chance that this will be funding the next round of lawsuits? They get the possibly counterfeit adaptor to use as evidence and some money to use on lawyers. You get to pay to exchange your working power charger for a different one with an Apple on it. If the old one was not genuine than it is less likely that internal phone components are not going to be damaged over time when you exchange out. I understand there are stories about counterfeit parts causing harm. I am also under the impression that people are smart enough to know they shouldn't use cheap imitations especially when paring with expensive electronics. Am I missing out on how this benefits the public at large more than it benefits Apple?

Correct, this is of course, all about Apple, and imho, a masterstroke:

1) Great PR; Apple looking good for caring about their customers, who've 'strayed' and regretted.

2) Henceforth putting doubt in customers' minds, about the wisdom of saving a couple of bucks on non-Apple accessories.

3) Pre-emptive strike against future lawsuits; Apple having done everything reasonable in their power, to prevent injuries or fatalities partially involving their hardware.

mijail
Aug 13, 2013, 08:49 AM
I understand there are stories about counterfeit parts causing harm. I am also under the impression that people are smart enough to know they shouldn't use cheap imitations especially when paring with expensive electronics.

I can refer you to electronic engineer colleagues who boast(ed) on, and recommend(ed), buying the cheapest power adapter you could find if it only covered the required V and A ratings. Because, hey, power is power, right? and a power adapter is the most basic thing you can ask for.

(yes, I did the same :P)

(I should add: electronic engineering is a big field. In my particular part of it I have never worked with "big power", meaning anything more than a few watts, and never more than 24 V. I studied power adapters long ago, but not the subtleties nor not-so-subtleties of the real world of mains power. So my point is: unless you know what is really needed to make a good power adapter, I don't think many of us are "smart" enough to dismiss beforehand those el-cheapo power adapters in eBay. Rather, it's more like "Look, even power adapters are expensive at Apple, LOL. Mine costs 1.5$ and works the same! It gets mildly warm even when not in use but I just unplug it, no problem!".)

Am I missing out on how this benefits the public at large more than it benefits Apple?

Yes, but you did a marvellous job in doubting anything for the sake of it.

i4m
Aug 13, 2013, 11:34 AM
You're charging it wrong.

-Steve jobs

That's right, if you're using a third-party charger you're simply doing it wrong. (Especially if using knock-offs).

Apple doesn't have to do this. It is a good program though, and anyone should take advantage of it.

fivedots
Aug 13, 2013, 12:49 PM
I guess it's time I trade in my "Designed by Happy in Travel" model. Or maybe the other three with the identical serial numbers and prongs that routinely fall out.

Ryox
Aug 13, 2013, 03:12 PM
So I can buy a knockoff from eBay for 0.99 than get 9 (well technically 8 since you have to buy one off ebay first) off an official charger?

heutusops
Aug 13, 2013, 03:19 PM
doesn't matter to me, i always use the original accessories, but it's a good thing they are expanding this, there are many people using third-party accessories and risking their lives

537635
Aug 21, 2013, 11:06 AM
Any news about this?

Especially I would like to know, whether you get a 5W or a 12W charger...

mactavish2k8
Sep 2, 2013, 07:50 PM
Doesn't appear to be that many people who have exchanged / reported back on it.

Word from various forum posts is that they'll give you a USB adapter that came with your device.
If you've an iPad 3 they'll give you a 10W charger. Not the 12W that's on the shop floor. It'll come in non-retail packaging for you.

The luckier (and rarer ones) report that they got the 12W charger.

If I had to hedge, you won't get an upgrade of your charger, just another one similar to the one that came with yours in a non-retail packaging.

Process takes 45 minutes because it's ultimately a genius appointment (after you've spoken to an employee who knows how the exchange program works).

mactavish2k8
Oct 19, 2013, 07:46 AM
Purely for historical information

Exchange was completed on Friday, 18 October 2013
Some stores made exception but the below was a good rule of thumb.

1. Required a Genius Bar Appointment to exchange the device as it qualified as a "repair event"

2. Adapter that is exchanged is based purely on the device that you had brought in.
If you brought in a iPad 3, you'll get a 10W adapter back. There's no free upgrade to 12W adapter. You would get another 12W if you brought in an iPad 4 instead.

3. No testing of the fake adapter done. I had brought in Apple like chargers and they were happy to replace without any questions asked.

4. Only adapters were given. Items were retrieved from the store's inventory in brown envelops / boxes. No retail packaging involved. No USB cable etc. Your old adapters are collected and packaged up again.

5. Whole process takes about 30 minutes. Most time is spent on the administration of processing your request in their systems.

Program is now officially over. Hardly a loss for Apple in my opinion.