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Sky Blue
Aug 30, 2013, 07:04 PM
Recently got a new TV and a new ATV3 to go with it. I've had an ATV2 before and had no issues.

With the new ATV3, anything that I stream (netflix, hulu, hbo go) goes out of sync after a while. The only workaround is to restart the Apple TV, then it's fine again.

Any one else seen this? Any fixes?



Otago Lad
Sep 1, 2013, 04:55 PM
How do you have your aTV set up? Is it:

1. Simply HDMI straight to TV?
2. aTV HDMI into receiver/amplifier and then HDMI to TV for just video with sound out through home theatre speakers?
3. aTV HDMI to TV and aTV optical out to receiver/amplifier?
4. other combination not referenced above?

Also what brands of equipment are you using?

Unless we know what your setup is it is hard to try and troubleshoot.

For the record, I have my aTV3 going HDMI to Denon receiver and then HDMI to Panasonic VT50 with sound out from the receiver to my speaker setup and I have none of the issues you describe.

BigMacAttack1
Nov 21, 2013, 11:04 AM
I too am having this issue--mostly when I'm streaming Dish Anywhere with Mavericks from my Macbook Pro '12 to ATV3 and my ATV3 is hooked up to my Panasonic ST60 via HDMI. It's then send to my stereo receiver via HDMI, I do believe (MAY be digital optic cable-can't recall exactly how I ended up setting it up). I don't notice the issue when I stream Dish Anywhere from my iPad 2, so I'm guessing maybe it has something to do with Mavericks? Maybe a new release will clean it up?!

Flymolo
Feb 20, 2014, 09:29 PM
@otago:

He mentioned restarting the appletv fixes the delay. How does that point to the receiver?

At the very least wouldn't network latency be a more likely culprit?

I have the same issue and if it's not because of the wifi latency it's a problem with the device itself. Restarting does fix the problem, so I feel the device itself is creating the synchronization issue. Also when considering that the network utilization doesn't change much during the time it takes for the device to reboot (although I can't be sure because apply disabled snmp on the airport 892.11ac routers, but that's just another source of frustration).

Is there a bug report open with apple?

How do you have your aTV set up? Is it:

1. Simply HDMI straight to TV?
2. aTV HDMI into receiver/amplifier and then HDMI to TV for just video with sound out through home theatre speakers?
3. aTV HDMI to TV and aTV optical out to receiver/amplifier?
4. other combination not referenced above?

Also what brands of equipment are you using?

Unless we know what your setup is it is hard to try and troubleshoot.

For the record, I have my aTV3 going HDMI to Denon receiver and then HDMI to Panasonic VT50 with sound out from the receiver to my speaker setup and I have none of the issues you describe.

tremlock
Feb 21, 2014, 10:19 PM
Same problem here. The sound goes out of sync after a while and only a restart fixes the issue. I have reset network settings, did a restore. I have the Apple TV run hdmi to Samsung 1080p tv. I use an apple time capsule as my wifi.