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View Full Version : For those who preordered a ATT note 3




mellofello
Sep 18, 2013, 07:25 PM
Typical underdelivering ATT pre order. My ship date was stated as 9/11-9/13

Here is a transcript from a online chat


Evelyn: I have located your order placed on 9/6/13 for a Samsung Note 3.0 Black phone.
Evelyn: We have sold out of the device and are waiting for additional inventory. Unfortunately, we do not have an anticipated delivery date as inventory levels vary from day-to-day. You will receive an e-mail from us when your item has shipped.
Evelyn: I apologize for the inconvenience.
oliver: Is it based on when I ordered because I preordered day 1?
oliver: Will it be based on first order first shipped basis?
Evelyn: Your device has been ordered during a special pre-order event. Pre-ordered devices are processed on a first-come, first-served basis. We will notify you by e-mail when your device has shipped from our warehouse.
Evelyn: Is there anything else I can help you with today?
oliver: No indication of when you are expecting more stock?
Evelyn: No, I am sorry, however, our inventory changes on a daily basis.
oliver: ok
oliver: thank you
Evelyn: You are very welcome, Mr. Byrd.
Evelyn: Is there anything else I can help you with today?
Evelyn: I have not heard from you in awhile. Would you like to continue to chat?
oliver: Please do not put up estimated ship dates that you cannot honor in the future. I would have been Happy if given a date for further out, but receiving it early. As it stands this is a bad customer experience.
Evelyn: Sure, I can understand why thatís important to you.
oliver: Can you change my shipping to expedited?
Evelyn: I am sorry that you have had an unpleasant experience. I hope you will give us another chance to demonstrate our commitment to excellent customer service.
Evelyn: No, I am sorry. Once an order has been placed, we are not able to make any changes to it.

:mad:

ATT botched my iphone 5 preorder so bad that I would still be waiting for it had I not located, a local store that had some in stock. I don't know why I am so surprised when they do it again.



einmusiker
Sep 18, 2013, 07:32 PM
ummm is this for iphone 5 or note 3?

Omega1300
Sep 18, 2013, 08:46 PM
Not quite sure why you're so upset? I pre-ordered day one as well - Att website said expected delivery 10/1 prior to adding to the cart.

Sure, they had an "estimated" advanced ship date (mine had it too) - but the phone didn't even have FCC approval until like 9/11. So, no way we'd have it that day (or even two days later).

I'd assume the early ship date was a placeholder and you'll get your phone approx 10/1.

Tones2
Sep 18, 2013, 08:52 PM
Come on dude. No way this was ever going to be shipped by 9/13. It was always a 10/1 delivery. :rolleyes:

mellofello
Sep 18, 2013, 09:09 PM
Just anxiously awaiting it lol.

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My buddy works for att so hopefully I will score one sooner. Time will tell.

Cnasty
Sep 19, 2013, 11:00 AM
i got all giddy too with the early date but was very skeptical.

i heard a lot on these forums that att actually has been very good with pre-orders and beating the expected ship dates so i am still holding out hope that it will be before october 1st but wont be disappointed if not.

waiting patiently.

only thing i am in a hurry for is trading in my s3 before i crack the screen even more lol