View Full Version : Major Problem with Keyboard Shortcuts in iOS 7

Sep 22, 2013, 02:24 PM
There's a significant issue with keyboard "Shortcuts" after upgrading to iOS 7. If you try to access the shortcuts (Settings > General > Keyboard > Shortcuts), it may not let you and may instead "kill" the Settings app and return you to your home screen (it may let you in at first, but will kick you out after about 30 seconds). I have done a lot of testing and have been on with Apple for about 3 hours (the guy was great, even though we weren't able to fix it yet).

We determined that you may experience this problem if:

1. You are running iOS 7 and either (a) upgraded from iOS 6 to iOS 7, or (b) have restored from a device that either ran iOS 6 or was upgraded to iOS 7


2. if you have turned "On" the option under iCloud to sync "Documents and Data"

The Apple rep was ultimately able to replicate the issue and it was through the testing that we reached the above conclusions. You may be able to go into Shortcuts at first (by tapping the Shortcut button), but after a few minutes it may kick you out and send you to the Home screen. If that happens, you won't be able to get back into the shortcuts. Post here if you experience this issue, or if you have any additional info. Apple is actively looking into it and hopefully we'll get a fix soon.

Sep 25, 2013, 02:25 PM
Not happening for me but my keyboard shortcuts were not restored during my iCloud restore. And I had a lot of them. I'm going to have to spend a lot of time recreating them.

Jun 6, 2014, 06:19 PM
Try Disable Document and Data Sync from Setting, restart your iDevice and Turn back On :)

Jun 10, 2014, 09:47 PM
Try Disable Document and Data Sync from Setting, restart your iDevice and Turn back On :)

I tried doing this, and my keyboard shortcuts still did not sync .

Jun 10, 2014, 10:34 PM
Shortcut syncing is horribly broken, works on some devices, but not on others. Very frustrating!