Hi all 
I would like your thoughts and any available advice/experience on this please.
I own a white unibody mid-late 2010 MacBook that has three problems/issues with it which are :
1: The L-Shape MagSafe connector and power port have burnt resulting in one of the pins not working properly and not being able to charge the MacBook.
2: The unibody upper-case shell has cracked with an hairline crack around both hinge areas where the lid opens and closes.
3: The rubber under-case has warped and become extremely unloose and ill-fitting.
All of which I believe are well known documented problems with the white unibody MacBook from what I have researched online.
Approximately 12 months ago I first noticed both the under-case warping and becoming loose and the hairline cracks appearing around the hinges on the upper-case shell. I immediately got in contact with Apple in regards to this and was asked to take the MacBook into a local Authorised Dealer for further inspection. Unfortunately I became ill at around this time due to stress and was unable to unfortunately take the MacBook in.
Around two weeks ago I noticed the LED light on the Magsafe connector flickering on and off so I was about to adjust it when I slightly burnt my fingers on it due to excess heat. I then turned off the MacBook and power supply and waited for it to cool down. I then lifted off the connector away from the port only to find that both the connector and port had become burnt resulting in one of the pins not being visible and a scorched connecting point on the MacBook itself resulting in the fact that I am no longer able to charge the MacBook therefore making it unusable.
I am currently in contact and discussions with Apple Executive Relations EMEIA and have been told that I may have to pay for some, if not all the repairs to be carried out!
Under UK Law and the Sale of Goods Act states that products should be as described, of satisfactory quality and fit for purpose and that if a product youve bought develops a fault, your consumer rights mean you can reject it and get your money back or you can have it repaired or replaced. Subject to this a consumer also has six years from the time they buy something in which to make a claim irrespective of how long the goods actually last.
Considering that I payed roughly £800 for the MacBook when new I would have expected it to last longer than 3 years and I believe that premium products such as Apple are expected to have a higher life rate than any other consumer laptop. Add to the fact that all three issues are pretty well documented on the internet I believe that I should not have to pay a single penny for any of the repairs as they are clearly defects that Apple are fully aware of.
Am I right or wrong?
I would like your thoughts and any available advice/experience on this please.
I own a white unibody mid-late 2010 MacBook that has three problems/issues with it which are :
1: The L-Shape MagSafe connector and power port have burnt resulting in one of the pins not working properly and not being able to charge the MacBook.
2: The unibody upper-case shell has cracked with an hairline crack around both hinge areas where the lid opens and closes.
3: The rubber under-case has warped and become extremely unloose and ill-fitting.
All of which I believe are well known documented problems with the white unibody MacBook from what I have researched online.
Approximately 12 months ago I first noticed both the under-case warping and becoming loose and the hairline cracks appearing around the hinges on the upper-case shell. I immediately got in contact with Apple in regards to this and was asked to take the MacBook into a local Authorised Dealer for further inspection. Unfortunately I became ill at around this time due to stress and was unable to unfortunately take the MacBook in.
Around two weeks ago I noticed the LED light on the Magsafe connector flickering on and off so I was about to adjust it when I slightly burnt my fingers on it due to excess heat. I then turned off the MacBook and power supply and waited for it to cool down. I then lifted off the connector away from the port only to find that both the connector and port had become burnt resulting in one of the pins not being visible and a scorched connecting point on the MacBook itself resulting in the fact that I am no longer able to charge the MacBook therefore making it unusable.
I am currently in contact and discussions with Apple Executive Relations EMEIA and have been told that I may have to pay for some, if not all the repairs to be carried out!
Under UK Law and the Sale of Goods Act states that products should be as described, of satisfactory quality and fit for purpose and that if a product youve bought develops a fault, your consumer rights mean you can reject it and get your money back or you can have it repaired or replaced. Subject to this a consumer also has six years from the time they buy something in which to make a claim irrespective of how long the goods actually last.
Considering that I payed roughly £800 for the MacBook when new I would have expected it to last longer than 3 years and I believe that premium products such as Apple are expected to have a higher life rate than any other consumer laptop. Add to the fact that all three issues are pretty well documented on the internet I believe that I should not have to pay a single penny for any of the repairs as they are clearly defects that Apple are fully aware of.
Am I right or wrong?