OS X Mavericks randomly restarts

joshuavdmerwe said:

Hi all,

Just upgraded to OS X Mavericks the other day. While I'm on my browser (firefox), my MacBookPro 15 inch keeps freezing up for a second and then restarts itself, showing a screen that says, "your computer was restarted because of a problem. Press a key or wait a few seconds to continue starting up."

I've lost a few documents on Word, as well as online.

Why does it do this?

If it helps, I have the crash report and can paste it into this post.

Click to expand...

I'm getting the same thing...seems to happen only when I'm actually typing on the keyboard. The word I'm typing stops and causes me to look up and then I know, restart is coming.

I upgraded last Thursday, 10/24 and the computer has crashed for me without fail about 10 minutes into usage on Chrome Browser and Safari. I switched to Safari thinking it was Chrome causing the issue.

Someone has recommended removing GLIMS if you have it installed, I do and I plan to remove it today and see if that helps.

FYI...I'm on a 2009 i5 iMac 27"

----------

Another piece of input.. I called Apple support and told them Mavericks has broken my machine. I have zero trust that doing work on the machine will be saved properly as the crashes happen at random and I don't feel like clicking save everytime I finish a sentence. Luckily I have a rMBP 15" that is on Mavericks and has had zero issues, so I can still use something. My iMac is not to be trusted at the moment.

According to the "genius" I would have to pay $19.99 to open a support ticket as my iMac is out of warranty. Sure, Apple, give me a free upgrade that breaks my 2009 machine then try and charge me just to troubleshoot. I'm sure all they'd offer is to back my files up and try a clean install! BOOOOO

Same problem here. It seems to relate to typing anything fast. I'll post if I find out any fixes.

bubimude said:

Same problem here. It seems to relate to typing anything fast. I'll post if I find out any fixes.

Click to expand...

Possible fix here...at least I couldn't replicate the crash/reboot issue today.

First thing this morning, I went to my iMac and awoke it from sleep mode. Woah! Brightness turned up from the previous day, so I tap tap tapped down the brightness and sure enough, the darn keyboard bug struck again. Computer rebooted itself, so I just left it...but I did unplug the keyboard from the USB port. I'm still using an Apple USB keyboard which has the number keys on the right of the standard keyboard.

Well, since simply unplugging and plugging the usb keyboard back in the iMac I have not been able to get the thing to do the crash/reboot bug.

So, I'll report back if the crash happens again, but it seems the keyboard just needed to be reloaded for Mavericks. I'm crossing my fingers on this being the case!

Are you all using USB input devices? It sounds like Mavericks is having issues with a range of USB devices, though the main ones I've heard about so far are USB connected displays rather than something basic like input devices, but it could be that USB in general is a bit screwed up in this initial release?

haravikk said:

Are you all using USB input devices? It sounds like Mavericks is having issues with a range of USB devices, though the main ones I've heard about so far are USB connected displays rather than something basic like input devices, but it could be that USB in general is a bit screwed up in this initial release?

Click to expand...

I've got a 2TB backup drive hooked up on FireWire, USB Apple Keyboard, A USB for my iPhone and USB for my Nexus 7 and that is it...my mouse is hooked up with bluetooth.

The Keyboard hasn't caused a crash since I unplugged and reset it...like I said, still crossing my fingers!

joshuavdmerwe said:

Hi I'm the person who posted this thread, and I'm not using ANY usb devices. Just my MacBook Pro. Would it help if I posted the crash report?

Click to expand...

Yes, please do - this thread has a definite lack of any logs...

joshuavdmerwe said:

Hi I'm the person who posted this thread, and I'm not using ANY usb devices. Just my MacBook Pro. Would it help if I posted the crash report?

Click to expand...

My bad for highjacking the thread. Hope your issue is resolved like mine has been.

Got exactly the same issue, random restarts after upgrading to 10.9. I have attached the crash log and would appreciate any help, lost any trust in my MacBook as it can restart at any time!

Have any console logs?

Also - while you might not be using any *external* USB devices, USB is still how many peripherals are connected within your laptop.

Hope this helps

rfcg said:

Hope this helps

Click to expand...

Yikes - lots of spewage for KiesAgent, which is Samsung software with a bad reputation:

https://discussions.apple.com/thread/4915906

You might look to get rid of that and see how you do.

Is op aware that "com.spsys.driver.ENKEDriver" suggests he has a key logger installed, specifically this one:

http://www.spectorsoft.com/products/eblaster_mac/

From what I can tell, that is not a stable product at all. The way it hooks into IOKit (and the fact that the panic is coming from IOKit) makes me think that it is the reason why his machine is crashing.

-SC

smithrh said:

Yikes - lots of spewage for KiesAgent, which is Samsung software with a bad reputation:

https://discussions.apple.com/thread/4915906

You might look to get rid of that and see how you do.

Click to expand...

Completely removed Kies with the uninstaller, still getting the restarting problem unfortunately

Sorry for hijacking the thread, but our problems are very similar, so hopefully there's a similar solution.

I've been having the same issue, now on my 3rd random reboot. Happened only while I was away from my laptop (MacBook Pro early 2009). I only have a WD 1TB HDD attached to it.

Hope a fix will come out soon.

a clue!

I am having this same problem and use eblaster also, so I'm going to uninstall it and see if that fixes the problem.

Me too!

I am also having the same problem on my 2012 iMac 27" ...it seems like it really started 2 days after the maverick install. I had installed an update of the maverick and that is when all hell broke loose. This is my work computer and it happens at random times too. It also happens when I am typing.
I just unplugged my keyboard and plugged it back in. I also made an appt with the mac counter for tomorrow. So nice to drag this 27" beast in to a mall. Ugh! I will let you know what they say!

----------

Here is my crash report. I have too many to save them all though. Ugh!

Anonymous UUID: FA7534EF-86DD-A33D-E346-A70317A3EF7A

Mon Nov 4 15:49:50 2013
panic(cpu 1 caller 0xffffff800fedc19e): Kernel trap at 0xffffff7f909ca92c, type 14=page fault, registers:
CR0: 0x000000008001003b, CR2: 0x000038250c8b4885, CR3: 0x0000000011a02000, CR4: 0x00000000000606e0
RAX: 0x000038250c8b4865, RBX: 0xffffff801b255380, RCX: 0x0000000000000000, RDX: 0x7fffffffffffffff
RSP: 0xffffff808e943890, RBP: 0xffffff808e9438d0, RSI: 0x0000000000000050, RDI: 0xffffff800fef36a0
R8: 0x000000000000006b, R9: 0x0000000000000000, R10: 0x00000000000e006b, R11: 0x0000000000070000
R12: 0xffffff800fef36a0, R13: 0x0000000000000028, R14: 0x0000000080000000, R15: 0x000000000000000b
RFL: 0x0000000000010286, RIP: 0xffffff7f909ca92c, CS: 0x0000000000000008, SS: 0x0000000000000010
Fault CR2: 0x000038250c8b4885, Error code: 0x0000000000000000, Fault CPU: 0x1

Backtrace (CPU 1), Frame : Return Address
0xffffff808e943520 : 0xffffff800fe22f69
0xffffff808e9435a0 : 0xffffff800fedc19e
0xffffff808e943770 : 0xffffff800fef3606
0xffffff808e943790 : 0xffffff7f909ca92c
0xffffff808e9438d0 : 0xffffff7f909c81ae
0xffffff808e943930 : 0xffffff7f920503a5
0xffffff808e9439a0 : 0xffffff7f909cf265
0xffffff808e943a20 : 0xffffff7f909d2289
0xffffff808e943aa0 : 0xffffff7f909d1734
0xffffff808e943af0 : 0xffffff7f909d0c75
0xffffff808e943b30 : 0xffffff7f909cf900
0xffffff808e943b70 : 0xffffff7f909c08a0
0xffffff808e943bb0 : 0xffffff7f909b60fe
0xffffff808e943c00 : 0xffffff7f909b9d54
0xffffff808e943c50 : 0xffffff7f909b8a38
0xffffff808e943da0 : 0xffffff7f909ab176
0xffffff808e943e30 : 0xffffff7f909a9c8d
0xffffff808e943e70 : 0xffffff7f9129fe07
0xffffff808e943ed0 : 0xffffff7f90a2db07
0xffffff808e943f00 : 0xffffff7f90a2b87a
0xffffff808e943f20 : 0xffffff800fe4a15a
0xffffff808e943fb0 : 0xffffff800fed6aa7
Kernel Extensions in backtrace:
com.apple.iokit.IOHIDFamily(2.0)[1185D338-98A5-345E-84F8-E59DF819A61B]@0xffffff7f909a5000->0xffffff7f90a16fff
dependency: com.apple.driver.AppleFDEKeyStore(28.30)[558B2575-5197-3C4C-BAD2-8CB465638FA8]@0xffffff7f9099a000
com.apple.iokit.IOUSBHIDDriver(650.4.4)[B79A7E01-DD3F-3C1A-840A-879D262C69DE]@0xffffff7f90a2a000->0xffffff7f90a32fff
dependency: com.apple.iokit.IOHIDFamily(2.0.0)[1185D338-98A5-345E-84F8-E59DF819A61B]@0xffffff7f909a5000
dependency: com.apple.iokit.IOUSBFamily(650.4.4)[972D3024-AF9C-3E09-A9EC-D9AB2A559B38]@0xffffff7f90724000
com.apple.driver.AppleUSBHIDKeyboard(170.15)[A652B17A-7312-32D1-A21E-F6B0B5D806C8]@0xffffff7f9129f000->0xffffff7f912a2fff
dependency: com.apple.iokit.IOHIDFamily(2.0.0)[1185D338-98A5-345E-84F8-E59DF819A61B]@0xffffff7f909a5000
dependency: com.apple.driver.AppleHIDKeyboard(170.15)[0B7FA1C7-7326-3FB7-AF41-8905C145951E]@0xffffff7f90faf000
dependency: com.apple.iokit.IOUSBHIDDriver(650.4.4)[B79A7E01-DD3F-3C1A-840A-879D262C69DE]@0xffffff7f90a2a000
com.spsys.driver.IOKitDriver(1.0.1)[00000000-0000-0000-0000-000000000000]@0xffffff7f9204f000->0xffffff7f92052fff
dependency: com.apple.iokit.IOHIDFamily(2.0.0)[1185D338-98A5-345E-84F8-E59DF819A61B]@0xffffff7f909a5000

BSD process name corresponding to current thread: kernel_task

Mac OS version:
13A603

Kernel version:
Darwin Kernel Version 13.0.0: Thu Sep 19 22:22:27 PDT 2013; root:xnu-2422.1.72~6/RELEASE_X86_64
Kernel UUID: 1D9369E3-D0A5-31B6-8D16-BFFBBB390393
Kernel slide: 0x000000000fc00000
Kernel text base: 0xffffff800fe00000
System model name: iMac12,2 (Mac-942B59F58194171B)

System uptime in nanoseconds: 254264802636648
last loaded kext at 241466749262625: com.apple.driver.AppleUSBCDC 4.2.1b2 (addr 0xffffff7f91f60000, size 20480)
last unloaded kext at 241526812311299: com.apple.driver.AppleUSBCDC 4.2.1b2 (addr 0xffffff7f91f60000, size 16384)
loaded kexts:
com.zeobit.kext.Firewall 2.3.4
com.spsys.driver.IOKitDriver 1.0.1
com.spsys.driver.NKEDriver 1
at.obdev.nke.LittleSnitch 4052
com.seagate.driver.SeagateGoFlexBlockSizeAdjuster 5.2.2
com.apple.filesystems.cd9660 1.4.4
com.apple.filesystems.smbfs 2.0.0
com.apple.filesystems.afpfs 11.0
com.apple.nke.asp-tcp 8.0.0
com.apple.driver.AudioAUUC 1.60
com.apple.driver.AppleBluetoothMultitouch 80.14
com.apple.driver.AppleHWSensor 1.9.5d0
com.apple.iokit.IOUserEthernet 1.0.0d1
com.apple.driver.AppleUpstreamUserClient 3.5.13
com.apple.driver.AGPM 100.14.11
com.apple.iokit.IOBluetoothSerialManager 4.2.0f6
com.apple.driver.AppleMikeyHIDDriver 124
com.apple.driver.AppleIntelHD3000Graphics 8.1.8
com.apple.kext.AMDFramebuffer 1.1.4
com.apple.driver.AppleHDA 2.5.2fc2
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.AppleMikeyDriver 2.5.2fc2
com.apple.driver.AppleThunderboltIP 1.0.10
com.apple.AMDRadeonX3000 1.1.4
com.apple.driver.AppleBacklight 170.3.5
com.apple.driver.AppleSMCPDRC 1.0.0
com.apple.iokit.AppleBCM5701Ethernet 3.6.9b9
com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.2.0f6
com.apple.driver.AppleSMCLMU 2.0.4d1
com.apple.driver.AppleHWAccess 1
com.apple.driver.AirPort.Atheros40 700.74.5
com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0
com.apple.driver.AppleLPC 1.7.0
com.apple.driver.AppleIntelSNBGraphicsFB 8.1.8
com.apple.kext.AMD6000Controller 1.1.4
com.apple.driver.AppleMCCSControl 1.1.12
com.apple.filesystems.autofs 3.0
com.apple.iokit.SCSITaskUserClient 3.6.0
com.apple.driver.AppleUSBCardReader 3.3.5
com.apple.driver.AppleIRController 325.7
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.BootCache 35
com.apple.driver.XsanFilter 404
com.apple.iokit.IOAHCIBlockStorage 2.4.0
com.apple.driver.AppleUSBHub 650.4.4
com.apple.driver.AppleFWOHCI 4.9.9
com.apple.driver.AppleAHCIPort 2.9.5
com.apple.driver.AppleUSBEHCI 650.4.1
com.apple.driver.AppleRTC 2.0
com.apple.driver.AppleACPIButtons 2.0
com.apple.driver.AppleHPET 1.8
com.apple.driver.AppleSMBIOS 2.0
com.apple.driver.AppleACPIEC 2.0
com.apple.driver.AppleAPIC 1.7
com.apple.driver.AppleIntelCPUPowerManagementClient 216.0.0
com.apple.nke.applicationfirewall 153
com.apple.security.quarantine 3
com.apple.driver.AppleIntelCPUPowerManagement 216.0.0
com.apple.security.SecureRemotePassword 1.0
com.apple.driver.IOBluetoothHIDDriver 4.2.0f6
com.apple.driver.AppleMultitouchDriver 245.13
com.apple.iokit.IOSurface 91
com.apple.iokit.IOSerialFamily 10.0.7
com.apple.driver.DspFuncLib 2.5.2fc2
com.apple.vecLib.kext 1.0.0
com.apple.iokit.IOAudioFamily 1.9.4fc11
com.apple.kext.OSvKernDSPLib 1.14
com.apple.iokit.IOBluetoothFamily 4.2.0f6
com.apple.iokit.IOAcceleratorFamily 98.7.1
com.apple.driver.AppleBacklightExpert 1.0.4
com.apple.iokit.IONDRVSupport 2.3.6
com.apple.iokit.IOEthernetAVBController 1.0.3b3
com.apple.driver.mDNSOffloadUserClient 1.0.1b4
com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.2.0f6
com.apple.iokit.IOFireWireIP 2.2.5
com.apple.driver.AppleHDAController 2.5.2fc2
com.apple.iokit.IOHDAFamily 2.5.2fc2
com.apple.iokit.IO80211Family 600.34
com.apple.iokit.IONetworkingFamily 3.2
com.apple.driver.AppleSMC 3.1.6d1
com.apple.driver.IOPlatformPluginLegacy 1.0.0
com.apple.driver.AppleSMBusPCI 1.0.12d1
com.apple.driver.IOPlatformPluginFamily 5.5.1d27
com.apple.driver.AppleThunderboltEDMSink 1.2.1
com.apple.kext.AMDSupport 1.1.4
com.apple.AppleGraphicsDeviceControl 3.4.12
com.apple.driver.AppleSMBusController 1.0.11d1
com.apple.iokit.IOGraphicsFamily 2.3.6
com.apple.kext.triggers 1.0
com.apple.driver.AppleUSBHIDKeyboard 170.15
com.apple.driver.AppleHIDKeyboard 170.15
com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.6.0
com.apple.iokit.IOBDStorageFamily 1.7
com.apple.iokit.IODVDStorageFamily 1.7.1
com.apple.iokit.IOCDStorageFamily 1.7.1
com.apple.iokit.IOAHCISerialATAPI 2.6.0
com.apple.iokit.IOUSBMassStorageClass 3.6.0
com.apple.driver.AppleThunderboltDPOutAdapter 2.5.0
com.apple.driver.AppleThunderboltDPInAdapter 2.5.0
com.apple.driver.AppleThunderboltDPAdapterFamily 2.5.0
com.apple.driver.AppleThunderboltPCIUpAdapter 1.4.0
com.apple.driver.AppleThunderboltPCIDownAdapter 1.4.0
com.apple.iokit.IOUSBHIDDriver 650.4.4
com.apple.driver.AppleUSBMergeNub 650.4.0
com.apple.driver.AppleUSBComposite 650.4.0
com.apple.iokit.IOFireWireSBP2 4.2.5
com.apple.iokit.IOSCSIBlockCommandsDevice 3.6.0
com.apple.iokit.IOSCSIArchitectureModelFamily 3.6.0
com.apple.iokit.IOUSBUserClient 650.4.4
com.apple.driver.AppleThunderboltNHI 1.9.2
com.apple.iokit.IOThunderboltFamily 2.8.5
com.apple.iokit.IOFireWireFamily 4.5.5
com.apple.iokit.IOAHCIFamily 2.6.0
com.apple.iokit.IOUSBFamily 650.4.4
com.apple.driver.AppleEFINVRAM 2.0
com.apple.driver.AppleEFIRuntime 2.0
com.apple.iokit.IOHIDFamily 2.0.0
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.sandbox 278.10
com.apple.kext.AppleMatch 1.0.0d1
com.apple.security.TMSafetyNet 7
com.apple.driver.AppleKeyStore 2
com.apple.driver.DiskImages 371.1
com.apple.iokit.IOStorageFamily 1.9
com.apple.iokit.IOReportFamily 21
com.apple.driver.AppleFDEKeyStore 28.30
com.apple.driver.AppleACPIPlatform 2.0
com.apple.iokit.IOPCIFamily 2.8
com.apple.iokit.IOACPIFamily 1.4
com.apple.kec.corecrypto 1.0
com.apple.kec.pthread 1
Unable to gather system configuration information.Model: iMac12,2, BootROM IM121.0047.B1E, 4 processors, Intel Core i5, 2.7 GHz, 4 GB, SMC 1.72f2
Graphics: AMD Radeon HD 6770M, AMD Radeon HD 6770M, PCIe, 512 MB
Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1333 MHz, 0x80CE, 0x4D34373142353737334448302D4348392020
Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1333 MHz, 0x80CE, 0x4D34373142353737334448302D4348392020
AirPort: spairport_wireless_card_type_airport_extreme (0x168C, 0x9A), Atheros 9380: 4.0.74.0-P2P
Bluetooth: Version 4.2.0f6 12982, 3 services, 23 devices, 1 incoming serial ports
Network Service: Ethernet, Ethernet, en0
PCI Card: pci1b21,612, AHCI Controller, Thunderbolt@10,0,0
Serial ATA Device: ST31000528AS, 1 TB
Serial ATA Device: OPTIARC DVD RW AD-5690H
Serial ATA Device: ST4000DM000-1CD168, 4 TB
USB Device: FaceTime HD Camera (Built-in)
USB Device: Hub
USB Device: Keyboard Hub
USB Device: Apple Keyboard
USB Device: USB 2.0 Hub
USB Device: BRCM2046 Hub
USB Device: Bluetooth USB Host Controller
USB Device: Hub
USB Device: ScanSnap S1500
USB Device: DYMO LabelManager 500TS
USB Device: IR Receiver
USB Device: Internal Memory Card Reader
Thunderbolt Bus: iMac, Apple Inc., 25.1
Thunderbolt Device: GoFlex Desk Adapter Thunderbolt, Seagate, 3, 26.0

mpayne2k said:

I'm getting the same thing...seems to happen only when I'm actually typing on the keyboard. The word I'm typing stops and causes me to look up and then I know, restart is coming.

I upgraded last Thursday, 10/24 and the computer has crashed for me without fail about 10 minutes into usage on Chrome Browser and Safari. I switched to Safari thinking it was Chrome causing the issue.

Someone has recommended removing GLIMS if you have it installed, I do and I plan to remove it today and see if that helps.

FYI...I'm on a 2009 i5 iMac 27"

----------

Another piece of input.. I called Apple support and told them Mavericks has broken my machine. I have zero trust that doing work on the machine will be saved properly as the crashes happen at random and I don't feel like clicking save everytime I finish a sentence. Luckily I have a rMBP 15" that is on Mavericks and has had zero issues, so I can still use something. My iMac is not to be trusted at the moment.

According to the "genius" I would have to pay $19.99 to open a support ticket as my iMac is out of warranty. Sure, Apple, give me a free upgrade that breaks my 2009 machine then try and charge me just to troubleshoot. I'm sure all they'd offer is to back my files up and try a clean install! BOOOOO

Click to expand...

That is not true. Not saying you weren't told that, but whoever told you that was wrong. Everyone gets an automatic 90 day software exception when they install Mavericks whether their computer is out of warranty or not. That is the case whenever you purchase and install any version of Mac OS.

Just wanted to chime in that I'm getting this as well on my 2009 Mac Pro.

I've had it happen 3 times so far, the latest was a few minutes ago. I was using InDesign, doing a job collection and it was on the part that copies files, all of which were on a network volume. It happened in the middle of that.

Hadn't ever had this issue prior to Mavericks.

same, Mavericks seems the issue

I have the same with a Macbook pro 15' of 2011, it never happened before installing Mavericks...

had to take it in

Hey gang. Wanted to let you know I had to take my 27" baby into the store. I don't think people with their ipads and laptops were used to seeing this walk through the door. They tested it and after about 4 days they said they couldn't find anything...then wanted to wipe it out. I said okay. Then I got a call a couple of days later telling me they wanted to wipe it out. Uh, yes I had told you. This was my work computer. So it was out of my office for over a week. So be ready with a backup if this is your only computer. On the upside...having it wiped out and maverick installed there is like having a new computer. Also, I reinstalled all of my programs from disk/web level and not from a backup. I didn't want whatever that was reinfecting my computer. I have not had any problems since.

----------

Don't forget...like I did. Make a copy of your errors and logs and print them out BEFORE you go into the store. I left mine in my car and wasn't about to go back to get them after lugging a 27" into the mall. I am sure they would have helped a lot had I had them and they said they couldn't find the problem. Maybe they wouldn't have had to wipe it possibly???

liontamer67 said:

loaded kexts:
com.zeobit.kext.Firewall 2.3.4
com.spsys.driver.IOKitDriver 1.0.1
com.spsys.driver.NKEDriver 1

Click to expand...

Absolutely non-necessary kernel extensions.

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luarcdm said:

I have the same with a Macbook pro 15' of 2011, it never happened before installing Mavericks...

Click to expand...

Uninstall spyware & non-necessary kernel extensions.

anyone seeing screen artifacts too?

My mid-2010 iMac just started the random rebooting yesterday. I had upgraded to Mavericks the day it came out.

The weird thing is that I started seeing screen artifacts, basically asterixes that look like an 8-bit snow program, on my screen in random patterns. They come and go, and mostly just an annoyance.

But now the reboots, and I'm getting nervous.

Anyone have any ideas?