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View Full Version : Reliability and Service: The Best Companies to Buy From


MacBytes
Dec 14, 2005, 12:39 PM
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Category: Reviews
Link: Reliability and Service: The Best Companies to Buy From (http://www.macbytes.com/link.php?sid=20051214133904)

Posted on MacBytes.com (http://www.macbytes.com)
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kenaustus
Dec 14, 2005, 04:49 PM
I agree on component problems. Both my G5 iMac and PB have had HD problems. The PB is waiting for the HD to be replaced right now and I have been limping along with the help of Disk Warrior. Makes me glad that I have Apple Care for both!

I will admit, however, that Apple is excellent when it comes to taking care of problems. The support guys I have talked to are aggressive in terms of making sure things are fixed - a far cry from the old PC support I got from India where I was told to reinstall XP time after time - until I switched to Macs.

nagromme
Dec 14, 2005, 06:15 PM
Don't forget, when computer-shopping, to compare Apple to the OTHER companies--they ALL have some component problems, and Apple consistently rates among the fewest problems.

That's no excuse for problems. Apple may be among the best... of a bad bunch! The computer industry as a whole has a real quality-control problem if you ask me.

Seasought
Dec 14, 2005, 09:49 PM
Dell has "worse than average" phone hold...I'm glad I always stuck with their online chat system instead.

Bypasses all those lovely accents as well. :rolleyes:

~Shard~
Dec 14, 2005, 09:58 PM
No one seems to have performed very well in this review, however it's nice to see that Apple rated high compared to most others. I agree with nagromme, the industry as a while has some quality issues which should ideally be resolved and paid more attention to - however that won't happen any time soon... :o ;) Regardless, Apple does have great support, especially when taking into account AppleCare!

Analog Kid
Dec 14, 2005, 09:59 PM
Don't forget, when computer-shopping, to compare Apple to the OTHER companies--they ALL have some component problems, and Apple consistently rates among the fewest problems.

That's no excuse for problems. Apple may be among the best... of a bad bunch! The computer industry as a whole has a real quality-control problem if you ask me.
I think what the data here is showing is that Apple is no longer the best-- they've slipped to average.

I hope they get it together again, because it's reliability that sold me on Mac in the first place. I fear that moving to Intel is going to mean a move to more commodity parts is going to mean Apple is less in the design loop is going to mean stuck at average forever...

nagromme
Dec 15, 2005, 02:46 AM
I think what the data here is showing is that Apple is no longer the best-- they've slipped to average.

Only by that "three symbol" methodology, which isn't a very fine-tuned scale. By Consumer Reports' data, Apple has slipped from having the fewest failures--by a slim margin--to having ALMOST the fewest, by a slim margin. In other words, Apple has slipped very, very slightly--probably less than the margin of error. That doesn't mean they aren't better than the other ones who got the "average" symbol, or that they are far behind Sony who got the highest symbol.