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Can't play Protected AAC

Menel

Menel

Suspended
Original poster
Aug 4, 2011
6,351
1,356
Trying to help straighten a friend's iTunes library.

Before 2010, songs purchased on an AIM AppleID. After, a new GMail AppleID.

She has passwords to all. When I doubleclick a Protected song, prompts to authorize, she puts in password, then says computer is already authorized. Doesn't play. Repeat over and over.

Can log into store with that AppleID. Browse past purchases. But still can't play.

Would like to convert to the newer unprotected so she can get merged into Match.
 
Julien

Julien

macrumors G4
Jun 30, 2007
11,835
5,432
Atlanta
Menel said:
Trying to help straighten a friend's iTunes library.

Before 2010, songs purchased on an AIM AppleID. After, a new GMail AppleID.

She has passwords to all. When I doubleclick a Protected song, prompts to authorize, she puts in password, then says computer is already authorized. Doesn't play. Repeat over and over.

Can log into store with that AppleID. Browse past purchases. But still can't play.

Would like to convert to the newer unprotected so she can get merged into Match.
Click to expand...

They must have been purchased under another account.
 
Menel

Menel

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Original poster
Aug 4, 2011
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Julien said:
They must have been purchased under another account.
Click to expand...


Can right click on protected song, goto 'Get Info' pane.

Clearly list the AppleID account. Refuses to play when logged in with that account.
 
P

Primejimbo

macrumors 68040
Aug 10, 2008
3,295
131
Around
Did you says she has iTunes Match? If so, just delete that one and download the matched one. I did this for all of mine and it worked nicely, and this even worked on old songs under my wife's iTunes account.
 
Menel

Menel

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Original poster
Aug 4, 2011
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Primejimbo said:
Did you says she has iTunes Match? If so, just delete that one and download the matched one. I did this for all of mine and it worked nicely, and this even worked on old songs under my wife's iTunes account.
Click to expand...

No. She has considered Match, for her current AppleID.

But has hundreds and hundreds of songs locked to the old AppleID, that refuse access.
 
Nermal

Nermal

Moderator
Staff member
Dec 7, 2002
20,632
3,987
New Zealand
Try explicitly de-authorising the computer (Store menu) then play one of the songs and let it re-authorise.

Is she using an Apple computer?
 
Quad5Ny

Quad5Ny

macrumors 6502a
Sep 13, 2009
984
22
New York, USA
If she deletes one of her fairplay DRM songs and then re-downloads it from the Purchased page in iTunes, does it play?

P.S. If you manage to get the songs to play (only works if the PC has the key to play the file on it already), you can PM me and I might have a copy of Requiem somewhere that will let you strip the Fairplay DRM (that way she won't have any trouble in the future).

fairplay.png

Purchased, 128Kbps, No DRM
 
Last edited:
Menel

Menel

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Original poster
Aug 4, 2011
6,351
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Nermal said:
Try explicitly de-authorising the computer (Store menu) then play one of the songs and let it re-authorise.

Is she using an Apple computer?
Click to expand...

Yes, 2006 Macbook. Can't get latest OSX, but has latest iTunes.

I tried to deauthorize all, start from fresh, but that wasn't in the account screen. I should have tried just the single :/ grr will do.

----------
Quad5Ny said:
If she deletes one of her fairplay DRM songs and then re-downloads it from the Purchased page in iTunes, does it play?

P.S. If you manage to get the songs to play (only works if the PC has the key to play the file on it already), you can PM me and I might have a copy of Requiem somewhere that will let you strip the Fairplay DRM (that way she won't have any trouble in the future).

Image
Purchased, 128Kbps, No DRM
Click to expand...

I deleted a track from the Cars Soundtrack. It didn't reappear with a re-downloadable cloud icon :eek: like my personal iTunes does. So was afraid to do any more.

Yes, Preferences is set to show iTunes in the Cloud purchases.
 
Menel

Menel

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Original poster
Aug 4, 2011
6,351
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Quad5Ny said:
Well this would be the point where I would be talking with iTunes support.



How many Albums/Songs did she loose? :(
Click to expand...


Its like 520. Im gonna try the single deauthorize and re authorize tomorrow evening.

Then sending to Apple Store, genius plus iTunes support ought to be able to fix. Merge her two AppleID.

Reinforcing my relief I didn't start purchasing music till after DRM stripped. Waiting for movies to catch up. Till then...
 
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