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View Full Version : Need opinions & suggestions on my iBook's issues.




socamx
Mar 12, 2006, 12:12 PM
Alright this might be a long story, but here are my problems to start off:

First off, over the past year, my screen has lost all of it's rigidity. It is very easy to flop forward or backward. There is significantly less stiffness now in the screen, hard to keep it up at normal view angles. The screen is the stiffest at about the normal viewing angle but will easily flop either direction, it also shakes a lot from small movements.

Second problem, I think, may be related to the first. Today I just noticed a hairline crack just below the hinge area on my iBook. I have a picture here
to show off where the crack is:
http://www.socamx.com/pictures/mystuff/other/iBook_Crack.jpg
My theory is that when the screen flops back, it puts an upward stress on the plastic; thus resulting in that crack.

My third problem is that my iBook likes to completely freeze up every couple weeks. Does it at least once a month, sometimes twice. No kernel panic, no errors in logs that I can find. Just completely, 100%, freezes. No mouse movement, no activity...nothing. The worst part is, I can't reproduce it. It is completely random and happens for no reason. Sometimes I'll be typing in IRC, other times surfing the web, other times it will just be sitting there. Hell it even did it once when the power adaptor got unplugged and I plugged it back in, few seconds later it froze.
I've run hardware tests more than once, each time nothing was wrong. Always did the extended, longer test. It happened before and after a complete OS reinstall. I mean complete, zero'd the hard drive and started from scratch. I'd test with the original 128 MB of ram only, but it is just too slow and painful for me to do the extended usage on such little ram.

Now my question is this: Will Apple see these issues as non-user error? I have talked to a service guy in an Apple store and he said it would be very 'iffy' for Apple to see the screen problem as hardware problems and not user created. He suggested if it got worse to come back; this was a couple months ago. What do you guys suggest I do? I really don't want to give up the laptop for repairs but it is looking more and more like I am going to have to.

Here are the specs lastly:
iBook Rev A. 1 Ghz & 256k L2 Cache
14.1 inch screen model.
Airport Extreme Card.
640 MB of ram, 128 built in and a 512 stick from Crucial.
60 GB stock hard drive & stock CD Combo drive.
OS: 10.4.5 - All possible software updates applied.

I've done no modifications to the computer, everything is stock except the ram and Airport Card that I added manually. I also have the extended warranty.



stevep
Mar 12, 2006, 01:19 PM
Similar thing happened to mine, except that the hinge cover on the screen was the bit that cracked. The iBook hinges are too tight in the first place and lots fail around this area (according to the certified Apple repairer that I went to) but of course Apple always say its not their fault, so you pay.
If you're lucky you might find a repairer who will fix it by putting in a warranty claim for the freezing problem (eg a new motherboard), thus largely covering the labour cost for the case crack. You might have to pay the parts cost of the casing.
That could mean not logging it with Apple as a fault (as that goes on record with your machines serial number).

socamx
Mar 12, 2006, 01:53 PM
If you're lucky you might find a repairer who will fix it by putting in a warranty claim for the freezing problem (eg a new motherboard), thus largely covering the labour cost for the case crack. You might have to pay the parts cost of the casing.

When you say a repairer, are you suggesting outside Apple or with Apple?

stevep
Mar 12, 2006, 04:17 PM
I'm saying Apple certified, not Apple themselves. An uncertified repairer can't do warranty work as far as I know.

calebjohnston
Mar 12, 2006, 05:44 PM
my iBook's hinge is garbage too. I'm extremely dissatisfied with the latest revision of the iBook's.

The screen sits sunken back+to the left, making it awkward to look at - not to mention it won't sit at all positions and it creaks like crazy.

socamx
Mar 12, 2006, 07:27 PM
Alright I'll have to find an authorized repairer around here then and see what they say.

calejohnston: Your problem sounds a bit worse than mine, have you contacted Apple?

calebjohnston
Mar 12, 2006, 07:42 PM
Yeah, I have. I went to a genius bar and the guy told me that he didn't see a problem, blahblahblah - just as I expected. It varies from really bad to really minimal at random times, so who knows.

The left side should definetely be raised 3 or 4 degrees though. (That might seem like a small amount, but it makes the whole screen tilted.)

socamx
Mar 12, 2006, 09:18 PM
You could try again on a day that different people are working for a second opinion, persistence will get you noticed. I've noticed different guys at the genius bar can say or suggest different things.

Shamus
Mar 13, 2006, 01:26 AM
are the freezes possibly because the RAM is failing?

socamx
Mar 13, 2006, 10:14 AM
It may be, but I have no effective way of knowing. If I take out the 512, I will only have 128MB of system ram, unless I can manage to find the original 128...but to really test the ram I would think I'd need to test with only the built in. The freezes always happen during low intensity, random things. I can't reproduce them and it doesn't show anything in the hardware test.

Running this thing for at least a month on 128 or 256 would be a real pain...unless there is a better way to try and reproduce the freezes.

socamx
Mar 29, 2006, 03:19 PM
I'm starting to think my problem is static electricity. I just got a kernel panic today.

To sum up the series of events:

-Been wearing sandals all day, normally barefoot.
-My room has thick carpet.
-Gave my laptop two shocks: 1 to the top left screw in the screen, the second to the foot under the hard drive.
-Got up and left for a few minutes, screen saver comes on.
-Came back, tried to get it out of the screen saver, as it was about to show me the password input box, I got the kernel panic instead.

Here is the panic log for anyone who might be able to figure it out:

Wed Mar 29 15:48:11 2006
panic(cpu 0 caller 0x000A8D80): Uncorrectable machine check: pc = 000000000067752C, msr = 0000000000149030, dsisr = 42000000, dar = 00000000E1359000
AsyncSrc = 0000000000000000, CoreFIR = 0000000000000000
L2FIR = 0000000000000000, BusFir = 00000000ff000000

Latest stack backtrace for cpu 0:
Backtrace:
0x00095718 0x00095C30 0x0002683C 0x000A8D80 0x000A8010 0x000ABD00
Proceeding back via exception chain:
Exception state (sv=0x30C65000)
PC=0x0067752C; MSR=0x00149030; DAR=0xE1359000; DSISR=0x42000000; LR=0x0068C060; R1=0x0F81BD30; XCP=0x00000008 (0x200 - Machine check)
Backtrace:
0x027EF000 0x0068C060 0x002D0040 0x002CEF08 0x000A9894
Kernel loadable modules in backtrace (with dependencies):
com.apple.iokit.AppleAirPort2(404.2)@0x64d000
dependency: com.apple.iokit.IONetworkingFamily(1.5.0)@0x606000
dependency: com.apple.iokit.IOPCIFamily(1.7)@0x458000
Exception state (sv=0x27A40280)
PC=0x00000000; MSR=0x0000D030; DAR=0x00000000; DSISR=0x00000000; LR=0x00000000; R1=0x00000000; XCP=0x00000000 (Unknown)

Kernel version:
Darwin Kernel Version 8.5.0: Sun Jan 22 10:38:46 PST 2006; root:xnu-792.6.61.obj~1/RELEASE_PPC
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