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View Full Version : ipod SERIOUSLY scratched, likelihood of getting a replacement?




biohazard6969
Mar 25, 2006, 02:21 PM
ok, so here's the story, i lent my ipod to a friend for the weekend, when she returned it to me it was so scratched i couldnt' even recognize it, i've already talked to her about it, i'm not going to make her pay for it or anything but it is VERY noticeable, and i was just wondering, i know how apple has great customer service, but do you think that if i complained they might just give me a replacement? i've heard of stranger things happening, just wanted to know you guys' opinions



amholl
Mar 25, 2006, 04:37 PM
I had the same thing happene, but i did it myself, lol. but anyways, i bitched about how i was a loyal apple computer owwner and how disspaointed i was, and they finally gave in and gotme a new one.So I'd say 50/50 depending on ur rep

i.Feature
Mar 25, 2006, 04:40 PM
I'd say the odds are a lot less than 50/50.

CanadaRAM
Mar 25, 2006, 04:43 PM
Hmmm... why would someone allow the person who damaged the item skate, and yet expect the manufacturer to pay for it?

biohazard6969
Mar 25, 2006, 04:51 PM
I had the same thing happene, but i did it myself, lol. but anyways, i bitched about how i was a loyal apple computer owwner and how disspaointed i was, and they finally gave in and gotme a new one.So I'd say 50/50 depending on ur rep

ok, can i ask how you contacted them? through email or through a direct customer service phone call?

hikingnclimbing
Mar 25, 2006, 04:57 PM
Hmmm... why would someone allow the person who damaged the item skate, and yet expect the manufacturer to pay for it?

Yeah, that's my reaction. And people wonder why things like iPods cost so much. Even if you do get a new one, it's still going to get scratched. I'd make my friend help out with getting it fixed. Or I wouldn't have lent it to them in the first place, especially without a case.

calebjohnston
Mar 25, 2006, 05:00 PM
I don't see how you'd get a replacement. The damage caused to it was your fault - damage on the part of the buyer is not covered in apple's warantees.

Benjamindaines
Mar 25, 2006, 05:07 PM
There is no way you're going to get a replacement one.... you should have bought from BestBuy and gotten their plan if you are prone to these kind of mishaps.

MIDI_EVIL
Mar 25, 2006, 05:08 PM
I can't understand why you would go through so much trouble to get a replacement on a perfectly functioning iPod ? It's just a bunch of scratches, nothing stays perfect forever, in fact, nothing is ever perfect.

Rich.

lozanoj83
Mar 25, 2006, 05:08 PM
there is a way to get yours fixed! ruin it! thats what some friends of mine have done when theirs have gotten all scarcthed. They put magnets, ruin the harddrive then ship it in, and walla they get a new one back. you didnt hear it from me tough..

cgratti
Mar 25, 2006, 05:19 PM
i can't see Apple replacing it. It's not their fault you lent it out and the person who borrowed it didn't take care of it.

I have an iPod thats almost 2 years old and there isn't a scratch on it. Why don't you spend the $15 and buy a cover for it? It will be the best $$ you ever spent. Let us know if Apple replaces it, if it were me on the other end of your call I would probably laugh and hang up on you when you told me you want a replacement because you scratched your iPod.

Maybe I can listen to my iPod in the rain or the pool and if it dies I can get a new one.

biohazard6969
Mar 25, 2006, 05:29 PM
there is a way to get yours fixed! ruin it! thats what some friends of mine have done when theirs have gotten all scarcthed. They put magnets, ruin the harddrive then ship it in, and walla they get a new one back. you didnt hear it from me tough..

no offence but that just sounds dumb, wouldn't they know you sabotaged it? and if they did then they wouldn't replace it, it still works fine, but its SOOO screatched i don't want to risk NOT getting another ipod, theres no harm in me trying to call them, they're closed now, so i'll try tomorrow.

as for my friend, i sorta thought she'd have more sense then to put it in her purse with her keys and loose change, but i'm not going to ask her to replace it because she just LOST that purse that was worth about $200 on its own, with all her stuff in it including a digital camera worth over $300, and, beign 17 and all, she doens't have the kind of money to help me pay for a new ipod when the one i have still works fine

hikingnclimbing
Mar 25, 2006, 05:33 PM
when the one i have still works fine

Then why try to get a new one just because of cosmetic flaws?

GoCubsGo
Mar 25, 2006, 05:36 PM
no offence but that just sounds dumb, wouldn't they know you sabotaged it? and if they did then they wouldn't replace it, it still works fine, but its SOOO screatched i don't want to risk NOT getting another ipod, theres no harm in me trying to call them, they're closed now, so i'll try tomorrow.

as for my friend, i sorta thought she'd have more sense then to put it in her purse with her keys and loose change, but i'm not going to ask her to replace it because she just LOST that purse that was worth about $200 on its own, with all her stuff in it including a digital camera worth over $300, and, beign 17 and all, she doens't have the kind of money to help me pay for a new ipod when the one i have still works fine

If yours works fine then shut up and use it, stop worrying about the scratches.
Next, buy a case for your ipod, drop your friend, and don't make Apple pay for you making bad decisions to lend your toys out to your obviously careless and spoiled friends. (at 17 I didn't even consider asking for a $200 purse to carry around my $300 camera)

Here you are saying that ruining the ipod is dumb and yet you're asking if apple will replace your scratched ipod? hmm glass houses my friend.

cgratti
Mar 25, 2006, 05:40 PM
no offence but that just sounds dumb, wouldn't they know you sabotaged it? and if they did then they wouldn't replace it, it still works fine, but its SOOO screatched i don't want to risk NOT getting another ipod, theres no harm in me trying to call them, they're closed now, so i'll try tomorrow.

as for my friend, i sorta thought she'd have more sense then to put it in her purse with her keys and loose change, but i'm not going to ask her to replace it because she just LOST that purse that was worth about $200 on its own, with all her stuff in it including a digital camera worth over $300, and, beign 17 and all, she doens't have the kind of money to help me pay for a new ipod when the one i have still works fine


Have her buy you a cover for the iPod and you wont see the scratches. If everyone tried to get a new iPod because of scratches then Apple would be out of business.

Benjamindaines
Mar 25, 2006, 05:43 PM
she just LOST that purse that was worth about $200
If she loses (not even stolen, I could understand stolen) $200 purses with $300+ digital camera in it that would be a good sign for me not to lend her ANYTHING.

StarbucksSam
Mar 25, 2006, 05:47 PM
I think that this is YOUR responsbility, not Apple's. I know better than to lend my iPod to anyone who is careless and remind them to be careful when borrowing my things. If someone broke or damaged something of mine, I'd probably make that person pay for it.

You should do the same.

Paragon
Mar 25, 2006, 05:57 PM
Before, they were hard to scratch and easy to break. Now, theyre easy to scratch and hard to break. I know which way round I prefer :)

With iPods it's always good to remember, they're not scratches, they're customisation:p

Sedulous
Mar 25, 2006, 06:03 PM
Years ago when I got the 1st Gen iPod, the thing scratched liked crazy. At first it really disappointed me... then I realized who cares? The scratches add character and don't alter the usability in any major way. There's already enough things to get stressed about; don't worry so much about the scratches.

zim
Mar 25, 2006, 10:07 PM
Correct me if I am wrong but I thought Brasso took care of iPod scratches... have not tried it myself.

Counterfit
Mar 25, 2006, 10:42 PM
ok, so here's the story, i lent my ipod to a friend for the weekend, when she returned it to me it was so scratched i couldnt' even recognize it
Have her buy some of this (http://www.radtech.us/Products/IceCreme.aspx) for you. Then never let her borrow anything again.

Correct me if I am wrong but I thought Brasso took care of iPod scratches... have not tried it myself.
Brasso just scratches the rest of the surface away until it's all shiny and smooth again.

biohazard6969
Mar 25, 2006, 10:54 PM
Have her buy some of this (http://www.radtech.us/Products/IceCreme.aspx) for you. Then never let her borrow anything again.


Brasso just scratches the rest of the surface away until it's all shiny and smooth again.

i already have that and i can honestly say that it does NOT work. it leaves streaks, and all the scratches are sstill there, i followed all the directions to a "T". i knew it was too good to be true when i heard about it, and it is

sourcemonkey
Mar 27, 2006, 01:51 AM
there is a way to get yours fixed! ruin it! thats what some friends of mine have done when theirs have gotten all scarcthed. They put magnets, ruin the harddrive then ship it in, and walla they get a new one back. you didnt hear it from me tough..

lmao... you mean 'voila' perhaps? kinda lame suggestion too imo. >>oh...sorry...yeah i doubt there is any chance of replacement despite amholl's lucky experience. i just ended up wrapping my ipod video in clingfilm to prevent scratches...it may be a good idea to do this if an ipod has to be lent out. ok, it doesn't look great but it's in the sleeve most of the time and accidents happen...keys and loose change kills ipods ;(

cycocelica
Mar 27, 2006, 03:07 AM
read this:

http://decaffeinated.org/archives/2006/03/25/scratchings