Sending my MBP for repair (first time)

[wickedG35]

I've never sent anything for repair. How long does the process usually take? I just received the box to ship out today.

Do you guys think they will fix the CPU whine issue? Heat issue (I don't see how this can be resolved?) Also, some of the keys are not aligned. I hope they will take care of all of this...

[interlaced]

they should be able to take care of all the issues you told them about when you called it in. i sent my mbp in on tuesday and it's apparently already repaired and on its way back to me. yay!

[wickedG35]

they should be able to take care of all the issues you told them about when you called it in. i sent my mbp in on tuesday and it's apparently already repaired and on its way back to me. yay!

I attached a list of the issues. I hope they look at it!

[Moshiiii]

How do they fix the whine/heat issues? As much as I'd hate too I might mail mine in.

[dailo]

Apple offered to fix mine to, but they said it might be out for more than a week and I can't afford that now. But if they can fix everything then I might have to find some time where I can live without it :) Keep us updated!

[Moshiiii]

Yeah, lmk how it goes.

[wickedG35]

And she's off =)

Wow, I just called DHL for a pickup like 5 minutes ago and the guy came already to pick it up. I Hope they take care of all the issues. I didn't backup my hard drive because I don't have an external firewire hd which I should now invest in.

Spiffy... I'll let you guys know if they fixed the issues

[AJ Muni]

And she's off =)
I didn't backup my hard drive because I don't have an external firewire hd which I should now invest in.

Yes you really should. You didnt have an ipod or something? I called them yesturday to report the whine issue which for some strange reason it isnt whining today AT ALL ...and she told me she would send me a box via DHL. I backed everything up on my ipod. Im assuming theyre aware of the whining issue and have a solution for it. I asked the support tech If i can just get a new one, and she said no they were going to repair it. I liked that idea better than getting a new 1 because they can fix the whine. Imagine getting a new 1 and it has the same whining issues!:eek:

p.s. they told me 7-10 business days to get it back.

[St Soichiro]

And she's off =)

Wow, I just called DHL for a pickup like 5 minutes ago and the guy came already to pick it up. I Hope they take care of all the issues. I didn't backup my hard drive because I don't have an external firewire hd which I should now invest in.

Spiffy... I'll let you guys know if they fixed the issues

Nothing you can do now, but Apple explicity asks you to back up the data. Should have stated so on the sheet that came in the DHL box. Oh well, for next time :)

[knifegun]

As of yesterday, all official Apple responses (Apple Care/Apple Store Genius Employee) was that the processor whine is normal. Supposedly, the latest board revision (D) has reduced the whine by 1 to 2 dB but not eliminated.

I just returned my MBP today for a refund.

If any of you can verify the whine issues have been fully addressed, then I will purchase a new one.

[Moshiiii]

Ive got a Rev-D, I'd HATE to hear pre revs if mine is 1-2db reduced. So to those who sent their MBP in what are they gonna do to your system?

If I returned mine that leaves me Mac'less

[knifegun]

So can anyone verify that the 2nd processor whine is gone? If so, please post the first 5 digits of your serial number. It should be higher than W8613.

[wickedG35]

I hope they fix it. I ran a program called QuietMBP and it fixed the whine completely, but the drawback is that it decreased battery life (when I turn it on, 30 minutes were chopped off use time instantly).

I still have some speaker issues that I needed to get fixed (whine is biggest issue though). We'll see...

[knifegun]

Yes, I heard about that software. My biggest gripe is that you spend over $2K for a machine that you have sacrifice the battery life to get the noise down to acceptable levels.

Don't get me wrong...I really like the MBPs. But I cannot take the noise and will have to wait to repurchase one until I know the noise issue has been addressed.

[wickedG35]

Yes, I heard about that software. My biggest gripe is that you spend over $2K for a machine that you have sacrifice the battery life to get the noise down to acceptable levels.

Don't get me wrong...I really like the MBPs. But I cannot take the noise and will have to wait to repurchase one until I know the noise issue has been addressed.

I cannot agree with you more. The thought of buying a $2,500 laptop only to send it in for repair 3 weeks later is absolutely absurd.

[MacBoyX]

I took my MBP 2.0GHz to the Apple Store in King of Prussia, PA where I was treated horribly. Not only were they completely uninterested in helping me (the "Genius" told me my heat was normal without even turning my MBP on), I was fed dumb excuse after dumb excuse including the fact that my MBP isn't a laptop and was never designed to be used on my lap. I also enjoyed when I was told that since my MBP was the fastest laptop Apple ever made that I should expect it to be hot.

They also treated me nicely when they opened all the documents in my Documents folder and then launched all the Apps on my MBP at once so that they couldn't even shut down my personal information being displayed to everyone in the store.

I called AppleCare and they told me the whine is fixable. It's a logic board that needs replacing and that if I was concerned by the heat, they'd look at it especially since it will be in for the logic board anyway. Strangely the paper work listed my issue as issue 601 - Overheating, not any reference to the logic board.

To the person who didn't back up your HD, bad form. No guarantee you'll get your MBP back. If they replace it, they don't move your data. Always back up your data before you send it off anywhere even the Apple Store.

[knifegun]

Everytime I have called about the processor whine, I was always told it was "normal". This is the first time I have heard of an Apple employee indirectly admiting that it is an issue by stating that it is fixed by swapping the logic board.

Very interesting. I wonder if this is a new revision of the board or whether it is the revision D which supposedly reduces the processor whine but not by much.

[cheekyspanky]

Mine will be going in for repair as soon as the box shows up - I've been told on the phone to make sure to back up my data, deauthorize my iTunes account and that the squealing noise will be reduced by 2 - 3 decibels but not removed and they'll in all likeliness replace the logic board.

I was recommended to buy Apple care while chatting about the issues, as in this case it's lucky my repairs will be covered..but "in future it will cost thousands to fix"..voice of confidence in their products there!

I still find that rather poor, if it's normal behaviour they should have a statement on their website to say MacBook Pros will make a squealing sound so you can make your mind up before you buy a very expensive computer.

All in all mine is going in for the squealing noise, misaligned keys with the return key getting stuck sometimes and a warping lid.

Hopefully it doesn't come back in a worse condition than when I sent it.

[aristobrat]

I was recommended to buy Apple care while chatting about the issues, as in this case it's lucky my repairs will be covered..but "in future it will cost thousands to fix"..voice of confidence in their products there!
Lucky my ass! :rolleyes: They're responsible for covering all defects for the first year.

I really dislike when sales people use "fear" in order to push an extended warranty, especially if they end up making the product look unreliable in the process. :rolleyes: It's as if they're not even thinking about what they're saying.

For what it's worth, my PowerBook made two trips back to Apple for repairs (a new keyboard and a new screen) and always came back promptly and with no additional problems/cosmetic damage. I'm *extremely* impressed with how they handled it. I hope you'll have the same experience!!!! :)

[MacBoyX]

Everytime I have called about the processor whine, I was always told it was "normal". This is the first time I have heard of an Apple employee indirectly admiting that it is an issue by stating that it is fixed by swapping the logic board.

Very interesting. I wonder if this is a new revision of the board or whether it is the revision D which supposedly reduces the processor whine but not by much.

Funny huh? Here's my take. I won't be getting my laptop back. I'll be getting a replacement. My MBP will be refitted with a new MoBo and sold as a refurb.

He said the whine will be gone. I never heard this 2-3db reduction. I don't understand why we have to get so many different responses!

[knifegun]

My responses are based on a ton of "google" research and people's responses. I think there are a lot of responses because there is not a clear answer from Apple about the processor whine issue. Some people find it ok and others find it irritating. However, if you google for more information on the issue, people with brand new MBP still have the processor noise. Getting a new one at this point will not resolve the issue from everything I have read.

The biggest problem is how long will it take Apple to fix these issues? Remember that once you pass your 14 day window, you will need to have your MBP repaired. You can no longer send it in for a new one. So essentially, you have purchased a refurbished MBP at full price.

[Moshiiii]

Will apple take your computer in for just a CPU whine? I can stand the heat but the whine would drive me up a wall after awhile. I got a week to make a decision to turn this baby in or not...

[aristobrat]

The biggest problem is how long will it take Apple to fix these issues?
FWIW, it took Apple several months to address the horizontal lines issue with the new screens in the last batch of PowerBooks. I bought mine in Oct (the first day that they were available) and it wasn't until a month or two ago that people that shipped theirs in for repairs started getting their PBs returned with a new model screen that looked good.

Hopefully with the pressure of the MBP being their first Intel laptop (and that a lot of the media is paying closer attention to it), they'll find a fix for this sooner. :)

[dylans]

So essentially, you have purchased a refurbished MBP at full price.

Here here. My brand new MBP has had more hands touch it in the last week than I've had hands touch me in the last month.

Apple, for $3000, you sent me a slut I never get to see.

[knifegun]

It depends on the Apple Care person you speak with. Technically, they cannot take the machine back w/o a restocking fee unless there is something technically wrong with the computer.

You need to have someone in the tech support department agree that you have a technical issue with your laptop that is a manufacturer defect.

If not, you can return it w/in 14 days of purchase but you have to pay a 10% restocking fee.

Apple does not yet consider the processor noise to be a defect.

Will apple take your computer in for just a CPU whine? I can stand the heat but the whine would drive me up a wall after awhile. I got a week to make a decision to turn this baby in or not...

[Moshiiii]

Hrm, Im just going to deal with it until apple maybe finds a way to fix the whine 100% then ill turn it in.

[interlaced]

I always had mine plugged in (for the whole three days I had it! though it was previously owned for a month) so I never heard the whine. I did have a lot of kernel panics, though, which is why I had to send it in. I sent it in on Monday and it's back in my hands today. I'm still at work but when I get home, I'm gonna watch out for the kernel panics and I'm gonna see if I get that whine.

[Moshiiii]

Kernel panics?

[cheekyspanky]

The whine on my one is a continual noise, whether its on battery or on the mains - hopefully they can fix it to some extent.

I'll let you know when my one gets back to me if it's any better.

[interlaced]

Kernel panics?


I guess that's what they're called? Usually when I wake it from sleep, I get the screen with a black box in the middle that says "Please restart your computer" in several different languages.

And I always have it on sleep rather than turning it off.

[carfac]

You need to have someone in the tech support department agree that you have a technical issue with your laptop that is a manufacturer defect.

If not, you can return it w/in 14 days of purchase but you have to pay a 10% restocking fee.

Generally, yeah, but there is another way. If it REALLY tweaks you, return it, eat the 10%, then contest it with your credit card company. I did that when the Apple Store tried to charge me 10% restocking to upgrade a poorly performing iMac, and had no problems.

YMMV.

dave

[ImNoSuperMan]

All these posts are really scaring me. I was about to get the MBP to replace my iBook 12" G4. This thing never had me in any kind of trouble. Heat, noise, whinning, Nothing at all. I`ll wait till MacBook now. I dont really need the most powerful. I`ll settle for the least troublesome. Hope they dont screw up Macbooks too. And please announce them asap.

[knifegun]

They will fix these issues. They have to as there are too many people complaining.

I do think they have already taken steps to address some of these issues. I would not be surprised if the MBPs that come out after the 17" MBP announcement will have some updated internals with fixes to these issues.


All these posts are really scaring me. I was about to get the MBP to replace my iBook 12" G4. This thing never had me in any kind of trouble. Heat, noise, whinning, Nothing at all. I`ll wait till MacBook now. I dont really need the most powerful. I`ll settle for the least troublesome. Hope they dont screw up Macbooks too. And please announce them asap.

[interlaced]

Grr. I got my MacBook Pro back yesterday and it says they replaced the logic board (I was getting a lot of kernel panics). I never had or knew I had the 'whine' problem until today. Ahh. Now I'm going to have to send it back again for the whine issue. And I noticed that it does get really really hot. I didn't know these issues before because I always had it plugged in on my desk. Hm. I should get these things done before I sell my 12". Sigh.

[Kingsly]

How its the quality of the repair? ie. scratches on the case, etc.
I am nervous about sending mine in for a keyboard replacement (and possible a whine reduction!)

[aristobrat]

Now I'm going to have to send it back again for the whine issue.
But there isn't a fix for the processor whine issue???

[aristobrat]

How its the quality of the repair? ie. scratches on the case, etc.
I am nervous about sending mine in for a keyboard replacement (and possible a whine reduction!)
FWIW, my PB had a keyboard replacement about 4 months ago and it came back in the exact same condition that I shipped it in.

[Moshiiii]

Screw it, the whine has drove me nuts today. Im talking to apple right now, gonna try to turn it in for whine issues and server heat.

[Kingsly]

I am thinking... the longer I wait to get this fixed perhaps Apple will further reduce the whine (W8617, 18, etc.)

[interlaced]

How its the quality of the repair? ie. scratches on the case, etc.
I am nervous about sending mine in for a keyboard replacement (and possible a whine reduction!)

No scratches whatsoever. It was in perfect condition when I sent it out, and it was in perfect condition when it was sent back.

But there isn't a fix for the processor whine issue???

When I called it in, I didn't know that mine had any whining issues because I always worked off the AC Adapter. And today I had it in my lap and working off the battery for the first time and noticed the whining and serious heat (I wish this excessive heat would make fat melt away, which then I would lay on a bed of early rev. MacBook Pros). So now I think I might have to send it in again.

Actually, I made a new friend out of an owner of an Apple Authorized store. Would they be able to fix my computer free of charge?

[eVolcre]

Screw it, the whine has drove me nuts today. Im talking to apple right now, gonna try to turn it in for whine issues and server heat.


How about using the magic noise killer? It seems to work perfectly. Also, what are you guys telling the support people to send the machine in to fix the wHine (it's not WINE people, you drink that :) ). My guy said it was 'normal processor' noise.

[Moshiiii]

The magic noise thingie just makes the noise less high pitch but its still very lough for me.

I just talked to the coolest apple tech he actually said "Tell them like "Yo! My machine is busted and I paid my good money for it and they need to keep it real and not charge a restocking fee!".

[wickedG35]

No scratches whatsoever. It was in perfect condition when I sent it out, and it was in perfect condition when it was sent back.



When I called it in, I didn't know that mine had any whining issues because I always worked off the AC Adapter. And today I had it in my lap and working off the battery for the first time and noticed the whining and serious heat (I wish this excessive heat would make fat melt away, which then I would lay on a bed of early rev. MacBook Pros). So now I think I might have to send it in again.

Actually, I made a new friend out of an owner of an Apple Authorized store. Would they be able to fix my computer free of charge?

Was your drive formatted or did it arrive the same way you sent it? The heat is very annoying, especially if you use the MBP on your lap at times. The response I got from a "Genius" about the issue: 'It's not meant to be used on your lap... It's a Powerbook, not a laptop." :rolleyes:

[interlaced]

Was your drive formatted or did it arrive the same way you sent it? The heat is very annoying, especially if you use the MBP on your lap at times. The response I got from a "Genius" about the issue: 'It's not meant to be used on your lap... It's a Powerbook, not a laptop." :rolleyes:

Actually, everything was the same. I turned it on and had my same old wallpaper on it and all my programs were still in there and the serial number is the same (which is good I guess in case I had bought AppleCare). But I thought they would completely reformat it or replace it, since we're asked to back up our hard drives.

[lilstewart]

Actually, everything was the same. I turned it on and had my same old wallpaper on it and all my programs were still in there and the serial number is the same (which is good I guess in case I had bought AppleCare). But I thought they would completely reformat it or replace it, since we're asked to back up our hard drives.
It's just to make sure in case something happens. ;)

[wickedG35]

It's just to make sure in case something happens. ;)

Yeah, I figured it was just a form of "disclaimer." I'm already expecting it to arrive formatted (even though I REALLY hope not). I already looked into buying a 250gb external hard drive just incase my MBP goes back to Apple again for repair :o

[verbel]

As of yesterday, all official Apple responses (Apple Care/Apple Store Genius Employee) was that the processor whine is normal. Supposedly, the latest board revision (D) has reduced the whine by 1 to 2 dB but not eliminated.

I just returned my MBP today for a refund.

If any of you can verify the whine issues have been fully addressed, then I will purchase a new one.

I got mine last this last Thursday its W8615 and I have no whine at all. It does get hot but no more than my dell that its replacing.

[Moshiiii]

Mines a W86125 and whines, thats rev-d right?

[verbel]

I got mine last this last Thursday its W8615 and I have no whine at all. It does get hot but no more than my dell that its replacing.
I lied (but not on purpose) I do get a processor whine I just can't hear it unless its totally quiet. I was using it mostly at the office up to this point and now I'm at home in my bedroom. It dosent really bother be too much my old dell made noises as well I think even when it was brand new. I'm not planning on returning it but if I did don't the charge a 10% fee? and will the even take returns on non-standard build systems?

[wickedG35]

Great, so the repair is on hold because they claim they "Need a part" but don't specify which part (Probably the logic board?).

I was hoping to get it back by this Friday as I'm heading to Las Vegas and wanted to take it with me :mad:

[dylans]

Great, so the repair is on hold because they claim they "Need a part" but don't specify which part (Probably the logic board?).

I was hoping to get it back by this Friday as I'm heading to Las Vegas and wanted to take it with me :mad:

I gaurantee you it's the logic board. My MBP went into the local shop, needed a new logic board, so Apple sent them one, and it was no good. So, they had to order another one.

:mad:

[aristobrat]

Great, so the repair is on hold because they claim they "Need a part" but don't specify which part (Probably the logic board?).

I was hoping to get it back by this Friday as I'm heading to Las Vegas and wanted to take it with me :mad:
There's always hope. When I sent my PB in for a new screen a month or two ago, it also was placed on hold (needing a part), but the part came in the next day and I got my PB back in 4 days instead of the usual 3.

I'll cross my fingers you get yours back before you head to Vegas. I'd hate to go on a trip without mine!!!!!!! :)

[wickedG35]

There's always hope. When I sent my PB in for a new screen a month or two ago, it also was placed on hold (needing a part), but the part came in the next day and I got my PB back in 4 days instead of the usual 3.

I'll cross my fingers you get yours back before you head to Vegas. I'd hate to go on a trip without mine!!!!!!! :)

Thanks! If they do replace the Logic Board, that should have no effect on the hard drive and all my files... at least it's safe to assume so right?

[knifegun]

Unless they re-image the machine to factory settings.

Thanks! If they do replace the Logic Board, that should have no effect on the hard drive and all my files... at least it's safe to assume so right?

[joseph2166]

My MacBook Pro (purchased first half of March) has always made the processor whine, but I decided not to return it. However now the screen whine (the one which stops/decreases when the brightness is turned down) has started. Can this one be sent for repair? I'm clearly beyond the 14 days but they wouldn't be nice and let me swap it for an iMac of the same price, would they?

Ever since bootcamp came out I've seen more point of having the better processor and graphics potential of the 20" iMac for my PC games (I wanted to get rid of my old PC) - in some ways I wish i'd gone for that now as it will 'last' longer... Not that the MacBook pro ain't beautifuly apple.

[knifegun]

I don't think you can return the machine at this point and get something else (this would require them to allow you to get your money back). However, you can have it repaired and you may be able to have it replaced depending on how much dust you kick up.

My MacBook Pro (purchased first half of March) has always made the processor whine, but I decided not to return it. However now the screen whine (the one which stops/decreases when the brightness is turned down) has started. Can this one be sent for repair? I'm clearly beyond the 14 days but they wouldn't be nice and let me swap it for an iMac of the same price, would they?

Ever since bootcamp came out I've seen more point of having the better processor and graphics potential of the 20" iMac for my PC games (I wanted to get rid of my old PC) - in some ways I wish i'd gone for that now as it will 'last' longer... Not that the MacBook pro ain't beautifuly apple.

[joseph2166]

mmm i guessed a swap would be out of the question if it involved a similary expensive product - However, for example I might be able to swap the £1,429 MacBook Pro for cheaper iMac - say the £150 cheaper 20" imac with the upgraded graphics.

Anyway only apple will tell! If not oh well - I've still got a Mac, and I've still got a very good mac!

[weg]

(I wish this excessive heat would make fat melt away, which then I would lay on a bed of early rev. MacBook Pros).

Actually, your powerbook CAN make your fat melt away, you just have to take an 1 hour walk with it every day.

[knifegun]

I doubt they will just swap products. Once you are past your window, you are committed. Fixing your current MBP is a lot cheaper than allowing you to swap out for a new product. Even if the new product is lower in price (unless you are talking about swapping a MBP for a iPod :))

mmm i guessed a swap would be out of the question if it involved a cheaper product - although you never know I might be able to get a same price swap... For example I could swap the £1,429 MacBook Pro for a similary costing 20" iMac, say with 1gb, 256mb grahpics and iWork... I would be willing to sacrifice the... £40 that I would 'lose'. But it will never happen...

Anyway only apple will tell! If not oh well - I've still got a Mac, and I've still got a very good mac!

[joseph2166]

(unless you are talking about swapping a MBP for a iPod :))

Now THERE's an idea!

It's fair enough I supose - they could only sell the MacBook on refurbished so they'd get less money for it.... And for it to be worth it for me I would have to get the 256mb graphics upgrade on the 20" iMac, with the standard memory. It'll never happen.

[Moshiiii]

So they will pay for your MBP to be shipped and repair it for free if your just having a processing whine? Thats what I have.

[joseph2166]

So they will pay for your MBP to be shipped and repair it for free if your just having a processing whine? Thats what I have.

I don't think they CAN fix the processor whine - just the monitor one. Somone said that the newest boards reduce the whine by a certain number of db but don't get rid of it. I suppose you could ask for a replacement (which would hopefuly have this new board) but there's no guarentee.

[knifegun]

Last I know, Apple's stance is the whine is "normal". However, you can call Apple care and they may allow you to send the MBP in for a new mother board.

They key is though you can't blantantly ask for a new motherboard, you need to explain to them the noise you hear and they need to come to the conclusion that it is a problem that needs fixing.

[wickedG35]

When I sent in mine, I filed a complaint of heavy noise coming from the "keyboard area." Now it appears that they are replacing my logic board because the repair is on hold until a part comes in. Chances are I won't be getting it back by Friday :mad:

[joseph2166]

I phoned up and got a repair booked in - the guy at applecare who answered didn't seem to know about the problem at all (although he put me on hold for ages so perhaps he asked somone else). Anyway they're gonna look at it and see if they can fix it (I also needed a new keyboard as the 'alt' button on mine hasn't been working reliably at all).

If it comes back and the noise is still there (the processor whine) i'll kick up a big fuss... I'll tell them I don't want any excuses - when I spend £1,429 on a computer I except it to have been tested beforehand. I'll try and demand a similar iMac 20".... But I get ahead of myself - hopefuly they'll just fix the goddamned problem.

And thanks for reminding us to backup all the files - It hadn't occured to me at all...

Finaly do you think they will kick up a fuss if I bootcamp installed? Perhaps blaming it for the problems ("it's only a beta sir, what do you expect") - i'll just have to reassure them that the noise has been there all the time.

[aristobrat]

And thanks for reminding us to backup all the files - It hadn't occured to me at all...
The box that they ship you (to return your MBP in) has a checklist of a few things to do, such as unauthorizing iTunes (in case that they have to reimage your drive), remove extra memory that you installed after-sale, etc. As long as you follow their checklist, you should be good to go.

[joseph2166]

They've picked up mine allready - but the stff that came with it about how to package it didn't say anythign beyond 'put it in the box'. However the guy on the phone asked me when organizing the pickup 'how much ram do you have' - i was guessing that was so they would know if I had added any in. I didn't take it out (completley slipped my mind I might have to) but not the end of the world. I sent it in for repair not replacement, so i'm GUESSING they'd ask me before replacing it (at which point I can tell them - don't forget the ram!)

Thanks again,

[eVolcre]

How come you guys got a box? I just got an email with a link to print a FedEx return label. No box no instructions.

Also, my order status (for the replacement) says that its waiting to be shipped from the warehouse once they receive my broken machine. Does that mean they have a BTO to my specs sitting around? I was hoping they would actually give me a 'fresh ' one from the production line ..

eV

[joseph2166]

different countries probably have different ways of doing it - i got abox sent to me through UPS and me and the UPS guy put the laptop into the box and he took it back. They are diagnosing my problem at the mo now.

[aristobrat]

Hmmm. I live in Virginia and my PB repairs have always involved them shipping me a box, and it was always via DHL Express.

Maybe if they have you print out a FedEx label and want it shipped back in the original box, they have plans of shipping you a whole new "everything" (vs just repairing the PB and shipping it back to you, like they always did with mine)?

[eVolcre]

Hmmm. I live in Virginia and my PB repairs have always involved them shipping me a box, and it was always via DHL Express.

Maybe if they have you print out a FedEx label and want it shipped back in the original box, they have plans of shipping you a whole new "everything" (vs just repairing the PB and shipping it back to you, like they always did with mine)?


Sorry I wasn't clear. YES, they are exchanging it for me. The new one gets shipped out as soona s they get the old one back. Hmm, maybe that's why I only got a label. Godo thing I saved the box though.

eV

[joseph2166]

you have to save apple boxes though - they're just so nice! I especialy liked the mac mini box

[eVolcre]

If they are sending me a replacement, it better be in an Apple Box :eek:


I'm actually going to wait until Tuesday to send mine back. Just in case there's an upgrade or what not.

Do you think I am getting one from the warehouse or will this come off the production line?

eV

[joseph2166]

I too was woundering how they replace computers - if my macbook comes back with the noise still present i'm gonna beg/grab a macbook replacement and was woundering if it will be the newest available or just the first one they pick off the shelf...

[eVolcre]

I too was woundering how they replace computers - if my macbook comes back with the noise still present i'm gonna beg/grab a macbook replacement and was woundering if it will be the newest available or just the first one they pick off the shelf...


Do you think it makes a difference if it's a BTO? The sales rep told me that as soon as they receive my box, they will put me in front of the line, and expedite production. Which made me think it's brand new. But when I checked the new order number, it says that it is waiting to be shipped and will ship when the current one is returned. :confused:

The whole rev C, rev D thing might be bunk but the way I see it, it's a) psychological to want a new one and b) who knows , maybe production issues get fixed as the weeks progress. They could be correcting minor things in the line to prevent the problems ...

eV

[knifegun]

I am on my 3rd replacement and can verify they give you a new one off the line.

Regarding a new MB, I bet there will be a new revision when they start shipping the 17" MBP.

Do you think it makes a difference if it's a BTO? The sales rep told me that as soon as they receive my box, they will put me in front of the line, and expedite production. Which made me think it's brand new. But when I checked the new order number, it says that it is waiting to be shipped and will ship when the current one is returned. :confused:

The whole rev C, rev D thing might be bunk but the way I see it, it's a) psychological to want a new one and b) who knows , maybe production issues get fixed as the weeks progress. They could be correcting minor things in the line to prevent the problems ...

eV

[eVolcre]

I am on my 3rd replacement and can verify they give you a new one off the line.

Regarding a new MB, I bet there will be a new revision when they start shipping the 17" MBP.


THIRD replacement knifegun? And they're all fresh off the line? Sheesh. What is the serial number (week of production) of your last one. I had a 14 that is going back ..

eV

[knifegun]

I also had week 14. 3rd time a charm? I hope so!

THIRD replacement knifegun? And they're all fresh off the line? Sheesh. What is the serial number (week of production) of your last one. I had a 14 that is going back ..

eV

[eVolcre]

I also had week 14. 3rd time a charm? I hope so!

The week 14s *seem* to be ok. Mine may have been an anamoly since very few people have reported this sleep problem.

For what's worth, the heat issue was fine. Whine on the left side was nonexistent while the one on the right went away with Magic Noise Killer. No dead pixels etc.

Hope you have a good one!

eV

[interlaced]

MBP going back for a second time. I went back to the Apple Store and the genius got it to be really really hot. More than usual. The table stayed pretty hot for at least 20 minutes after we moved it off. Apparently they'll need to replace the logic board again. I didn't complain too much about the whine, which developed after the first time I got it back, because I don't notice it when the TV is turned up but I happened to mention it so it went in the report as well. I'll see it back in 7-10 days. :(

[knifegun]

Mine still had the processor whine. It was lower than before but still obvious in quiet rooms. I am returning it for a refund and will wait a month or so before ordering again. Maybe I will get the 17".



MBP going back for a second time. I went back to the Apple Store and the genius got it to be really really hot. More than usual. The table stayed pretty hot for at least 20 minutes after we moved it off. Apparently they'll need to replace the logic board again. I didn't complain too much about the whine, which developed after the first time I got it back, because I don't notice it when the TV is turned up but I happened to mention it so it went in the report as well. I'll see it back in 7-10 days. :(

[wickedG35]

MBP going back for a second time. I went back to the Apple Store and the genius got it to be really really hot. More than usual. The table stayed pretty hot for at least 20 minutes after we moved it off. Apparently they'll need to replace the logic board again. I didn't complain too much about the whine, which developed after the first time I got it back, because I don't notice it when the TV is turned up but I happened to mention it so it went in the report as well. I'll see it back in 7-10 days. :(

Good luck with it! I still haven't heard from Apple about the status of my MBP. It's been over a week :(

I keep checking the website but it says "part on order." I am assuming the logic board. I am going to give them a ring tommorow because this is getting ridiculous. I can't function without my damn laptop!

[interlaced]

Good luck with it! I still haven't heard from Apple about the status of my MBP. It's been over a week :(

I keep checking the website but it says "part on order." I am assuming the logic board. I am going to give them a ring tommorow because this is getting ridiculous. I can't function without my damn laptop!

Any update on your repair? Mine went in on Monday (took it to the Apple store on Friday actually) and a part was "on order" until today but now it's pending shipping back to me. So about a week for the repair.

[wickedG35]

Any update on your repair? Mine went in on Monday (took it to the Apple store on Friday actually) and a part was "on order" until today but now it's pending shipping back to me. So about a week for the repair.

No updates! Can you believe it? :mad:

I sent it in the 14th and it is still pending an order for a "part." This is absurd =/

[joseph2166]

I got mine back today from a repair-the-whine repair. Guess what - it still has the whine. I can't live with it - it's so annoying! I'm on the phone to apple now demanding either an iMac replacement or a brand spanking NEW MBP.

At least I would be if the guy from apple had actualy called back when he said he would... Oh well - once more unto the breach...

[knifegun]

I have heard that the latest revision of the MB on the 17" has resolved the issue. You may want to see if you can return it for another MBP. If it is true that the 17" has the issue resolved, my guess is that a new 15" may have a new motherboard revision fixing the whine.

I have a 17" on order and will let you know if the whine is gone. HOwever, I won't be getting it until May 15th or so.


I got mine back today from a repair-the-whine repair. Guess what - it still has the whine. I can't live with it - it's so annoying! I'm on the phone to apple now demanding either an iMac replacement or a brand spanking NEW MBP.

At least I would be if the guy from apple had actualy called back when he said he would... Oh well - once more unto the breach...

[vante]

I got mine back today from a repair-the-whine repair. Guess what - it still has the whine. I can't live with it - it's so annoying! I'm on the phone to apple now demanding either an iMac replacement or a brand spanking NEW MBP.

At least I would be if the guy from apple had actualy called back when he said he would... Oh well - once more unto the breach...

I called Apple yesterday, and chatted with a rep for ages about the whine. Mine is pretty strong I must admit, and unusable without the fixes. It kills my battery as well though. He said, that the whine was a known issue (I repeatedly asked, if he was sure it was the CPU idle whine, and not the screen buzz) and that I would need to get it fixed. He said that my serial number matched the ones with the issue.

I thought they were supposed to say it was within spec??
Has anyone had their MBPs succesfully repaired?

[joseph2166]

Well i've sorted it out at last - I'm gonna exchange my mbp instore for either another mbp (I'll ask if I can be in a quiet room with it for a min to see if the noise is there!) or an iMac if I can get it...


Also where can I find a list of the serial numbers and what revs they are?

[eVolcre]

Well i've sorted it out at last - I'm gonna exchange my mbp instore for either another mbp (I'll ask if I can be in a quiet room with it for a min to see if the noise is there!) or an iMac if I can get it...


Also where can I find a list of the serial numbers and what revs they are?


You don't want to consider ditching it and getting the 17" instead?

eV

[joseph2166]

You don't want to consider ditching it and getting the 17" instead?

eV

if I had that much money I could buy the world... well at least buy a 17"!

[eVolcre]

if I had that much money I could buy the world... well at least buy a 17"!


:confused:

My 17" MBP was a $100 cheaper than the 15" MBP I returned ...

eV

[joseph2166]

:confused:

My 17" MBP was a $100 cheaper than the 15" MBP I returned ...

eV

crucial difference - I didn't max out the 15", just got the most basic (and later upgraded to 1.5gb)

[eVolcre]

crucial difference - I didn't max out the 15", just got the most basic (and later upgraded to 1.5gb)


My bad then ...


eV

[wickedG35]

:confused:

My 17" MBP was a $100 cheaper than the 15" MBP I returned ...

eV

How did that work out? I'll go for the 17" if that is the case...

[eVolcre]

How did that work out? I'll go for the 17" if that is the case...


I had a maxed out 15". 2.16, 2 gigs, 7200 rpm 100 gig drive and Applecare.

The 17" one I ordered was 2.16, 2 gigs, 5600 120 gig drive and Applecare.

This config was $100 cheaper than the old one

eV

[joseph2166]

I had a maxed out 15". 2.16, 2 gigs, 7200 rpm 100 gig drive and Applecare.

The 17" one I ordered was 2.16, 2 gigs, 5600 120 gig drive and Applecare.

This config was $100 cheaper than the old one

eV

hehe yeh thats the same in the UK i just noticed - £60-70ish cheaper to get the maxed out "17

[wickedG35]

**UPDATE**

Finally received my Macbook Pro back after waiting over 2 1/2 weeks. It's amazing how you call in to complain and suddenly your macbook pro ships out next day and all repairs are done.

Anyways:

1) They installed a new thermal model w/ temp sensor - My MBP is now running much cooler.

2) They replaced my keyboard with a worse one. All the buttons on the right are misaligned. I'll take a picture to show you guys what I mean. G-d, I really don't want to send it in again.

3) The CPU whine is still there.

4) They put in a new battery, still getting the same amount of battery life though. 2:40 on a full charge =(

5) Speaker distortion seems to have gone away

Ugh... at least it runs cooler?

[aristobrat]

4) They put in a new battery, still getting the same amount of battery life though. 2:40 on a full charge =(
Out of curiosity, is that with the screen brightness turned all the way up?

Which week was yours manufactured?

[joseph2166]

I'd demand either a refund or replacement at least - get the latest rev

[wickedG35]

I'd demand either a refund or replacement at least - get the latest rev

I will definitely complain tommorow. I also noticed that they did NOT put in a new battery. They just put on a sticker to make it seem like it's a new battery when in fact I know it was mine (serial number + fingerprint mark I left).

[Mojo67821]

[QUOTE=knifegun]My responses are based on a ton of "google" research and people's responses. I think there are a lot of responses because there is not a clear answer from Apple about the processor whine issue. Some people find it ok and others find it irritating. However, if you google for more information on the issue, people with brand new MBP still have the processor noise. Getting a new one at this point will not resolve the issue from everything I have read.
QUOTE]

For the record, I bought mine just over 2 weeks ago, and the thing is the quietest computer I have ever used... I haven't heard this "whine" issue at all. I just don't want everyone thinking that all of these machines are defective.

The heat is an issue on mine... but that is the point of the aluminum. It's metal, and it's going to suck up the heat from the inside of the machine. If you run a cooling pad underneath it to take the heat away, it stays more than cool enough. Now, I'm not an expert so I can't say if that amount of heat is normal or not, but it is a new processor, and a fast one at that.

[macbook123]

Well i've sorted it out at last - I'm gonna exchange my mbp instore for either another mbp (I'll ask if I can be in a quiet room with it for a min to see if the noise is there!) or an iMac if I can get it...


Also where can I find a list of the serial numbers and what revs they are?

Joseph2166, just wondering, how long have you had your MBP?

[knifegun]

[QUOTE=knifegun]My responses are based on a ton of "google" research and people's responses. I think there are a lot of responses because there is not a clear answer from Apple about the processor whine issue. Some people find it ok and others find it irritating. However, if you google for more information on the issue, people with brand new MBP still have the processor noise. Getting a new one at this point will not resolve the issue from everything I have read.
QUOTE]

For the record, I bought mine just over 2 weeks ago, and the thing is the quietest computer I have ever used... I haven't heard this "whine" issue at all. I just don't want everyone thinking that all of these machines are defective.

The heat is an issue on mine... but that is the point of the aluminum. It's metal, and it's going to suck up the heat from the inside of the machine. If you run a cooling pad underneath it to take the heat away, it stays more than cool enough. Now, I'm not an expert so I can't say if that amount of heat is normal or not, but it is a new processor, and a fast one at that.

You should feel lucky that your does not have the whine. There are actually some machines that do not have the whine. Apple knows what causes the whine and will be addressing it in the next release of the MB.

[excalibur313]

**UPDATE**

Finally received my Macbook Pro back after waiting over 2 1/2 weeks. It's amazing how you call in to complain and suddenly your macbook pro ships out next day and all repairs are done.

Anyways:

1) They installed a new thermal model w/ temp sensor - My MBP is now running much cooler.

Ugh... at least it runs cooler?

They are doing this? So all new mbp's are fixed heatwise?

[wickedG35]

They are doing this? So all new mbp's are fixed heatwise?

Yeah, they are installing new thermal models... But you know what? My MBP still gets as hot as it used to. Before, it would get SCORCHING hot within minutes. Now, it delays the heat for another 10 minutes but still gets SCORCHING hot.

This is BS... Apple will be getting a call from me tommorow.

[joseph2166]

I dunno what's wrong with applecare - it's as if they're nothign to do with Apple, and share none of apple's good service

[aristobrat]

Before, it would get SCORCHING hot within minutes. Now, it delays the heat for another 10 minutes but still gets SCORCHING hot.
Did you have a PowerBook before? If so, can you compare the two temperatures?

[wickedG35]

Did you have a PowerBook before? If so, can you compare the two temperatures?

I actually had an iBook (which NEVER really got hot, honest). But I've compared this to the Powerbook and it is 3x-4x hotter.

[joshwest]

i Just got mine back after appled held it for about 15 days. Still has the whine and still hot. The sheet said they replaced a thermal module and thats it? anyone have any info on this?

[wickedG35]

i Just got mine back after appled held it for about 15 days. Still has the whine and still hot. The sheet said they replaced a thermal module and thats it? anyone have any info on this?

Just like me. The thermal module didn't appear to do jack. BTW, those with the new LCD inverter... does a black strip fade across your screen when you go from 0 bar brightness to 1?

[Pistol Pete]

good luck .....

[joshwest]

nope sure doesnt

[brikeh]

Honestly, how can you all put up with it? Just return the POS

[dailo]

Because it's still the best laptop I have ever owned. Now that I have resolved the heat issue I can honestly say that it is really the best laptop I've owened. Also cryptonome is releasing his fix for the MBP whine which will resolve that issue, but that hasn't really bothered me much. My MBP is so much better than my Dell 9150 with a 2.8 GHz Dual :D

[joseph2166]

Because it's still the best laptop I have ever owned.

I'd have to agree with you there it is amazing and looked brilliant. I only replaced mine with an iMac because I wanted the bit of extra power now windows can let me play games on it.

[brikeh]

Because it's still the best laptop I have ever owned.

Fair enough, me I wouldnt accept any of that **** with a brand new computer. Some people are way to forgiving. :rolleyes:

[joshwest]

Fair enough, me I wouldnt accept any of that **** with a brand new computer. Some people are way to forgiving. :rolleyes:

AMEN, i do agree wonderful laptop very speedy but the heat and whine issues are way to unaccpetable for a 2500 machine. Its like buying a new 5 series and the radio makes a high pitch annoying sound and the air doesnt work after driving for 15 min.

[robertmorris2]

I sent my macbook out for repair and got it returned in 4 days. The screen went black on me and they replaced some kind of control in it. Also, the notebook ran VERY HOT before sending it out for repair, now it is almost cool to the touch after using it for over 2 hrs. at a time. I didn't request that the heat issue be addressed...however with the repair being done, they might have corrected the heat issue also. Lucky me..because I could barley touch the metal of the notebook without getting burned...

[joshwest]

wish i could of had luck, my whine goes on and off as it pleases. But still very hot. I use Ilap and it still runs hot to the point after a few hours im sweating i dont like sweating when using a computer

[wickedG35]

Well, after 2 hours of talking with Apple on the phone... They offered to send me a replacement. I had to go through 3 different people to get to upper management. He looked at all the issues and offered to take it back to applecare but deep down knew they could never fix all the issues 100%.

He also offered me the 17" for $300 more so I told him I'll sleep on it. I went to the Apple Store to look at it, but they had none (thought they might have taken shipment already). I think I'm going to go for it and get the 17"

I am realllllllllly hoping I don't run into the heat & whine issues with the 17". He told me I'd get at a minimum 1 hour more battery life in addition to all the other goodies. What do you guys think?

[aristobrat]

I think that if you get a replacement that you're not guaranteed to get a machine any better than the one you currently have.

I'd wait until the reviews for the 17"ers have come in. If they're good, go for one of those. If not, ... well ... hopefully you won't have to deal with that. :)

[knifegun]

I think that if you get a replacement that you're not guaranteed to get a machine any better than the one you currently have.

I'd wait until the reviews for the 17"ers have come in. If they're good, go for one of those. If not, ... well ... hopefully you won't have to deal with that. :)

Go for the 17inch.

[wickedG35]

Go for the 17inch.

That's what I plan to do. All signs point to the 17 inch.

2.16 ghz dual core over 2.0, 20gb more hd space, 8x Dual Layer over 4x reg, firewire 800 port + an additional usb port, bigger screen overall (i'm fine with my 15" but 17" would be just fine), and an extra hour of battery life w/ the new polymer battery (very crucial!) .

[uberfoto]

Can the 17" MBP battery be fit into the 15"?

On another note, (deep breath) mine is a week 12 build. It runs hot but not too hot that it would burn me. "Very warm" is a better way to put it.

The whine is there but I unless I am up late working or in a library, I can't here it. Also, it generally only makes the static/whine noise when running off of battery. When I plug it in, the noise quiets down after a second or two. The noise in mine seems to be coming from the left speaker area though. I have heard some of you saying it comes from near the disc drive.

I bought mine new on ebay, do I need to contact the "store" I bought it from on ebay or can I go to my local Apple store for complaints/tech support? What kind of info do they ask when you call the Apple support line? Mine came new and sealed in an Apple box FYI.

All of this sure makes me nervous. Some people seem like they have blown it out of proportion while others seem to have a genuine argument. I can't decide how I want to persue this problem on my own MBP. After saving many months and finally picking this computer, I now have some buyers remorse having heard of so many problems occurring. I can't afford to dump this much money into a halfassed product. This was my big switch to Mac and it seems I may have made an unwise choice. Yeah, there are always ups and downs to everything, nothing is going to be perfect but these issues seem out of the question and something that should have been fixed during testing phases. (read on, this doesn't completely explain how I feel. Just confused really.)

Do I take it back and try to get a new machine?

Do I try and get them to switch it out for a 17" MBP? (+300~) Who's to say the 17" won't have its own list of problems?

Do I complain enough until I get a refund and then wait for something else?

This is my primary computer. I don't want to go back to my outdated PC that I have already moved all of my files from. I have given it to my family to use. Now I have a predicament. I don't want to give this MBP up and need it for everyday use but would it be unwise to keep it and put up with its quirks and heat issues? I need something that is going to last AT LEAST a couple of years until I can afford to/justify buy(ing) a new one.

How bad are the problems REALLY? Is it bad enough that we can't live with it? Is it bad enough that it isn't worth keeping? Or is it just the quirks of owning a laptop, the things you just deal with?

My boss was almost convinced to buy one until we started hearing of their issues. He also would have had to run it in Windows most of the time for some of the money management programs and such but we found Boot Camp was having issues and some of the features in Windows couldn't be used. Boy, they sure make these computers sound like God's gift to the world when in reality, they are still JUST laptops that have their own quirks and manufacturers' problems like every other company out there.

Sorry for the long winded response. I don't know how to proceed at the moment. Not sure if this was the right thread to post in...

[uberfoto]

As I am sitting here, I do notice a random whine kind of noise that comes from above the disc drive. Almost sounds like the computer is moaning in the way the pitch starts low and gets higher and then lower again and stops. Reminds me of Young Frankenstein with Gene Wilder.

I guess now that I have officially complained in a post, my computer is going to start whining all the time. It's doing it a lot right now.

:mad:

[knifegun]

As I am sitting here, I do notice a random whine kind of noise that comes from above the disc drive. Almost sounds like the computer is moaning in the way the pitch starts low and gets higher and then lower again and stops. Reminds me of Young Frankenstein with Gene Wilder.

I guess now that I have officially complained in a post, my computer is going to start whining all the time. It's doing it a lot right now.

:mad:

IMHO, you buy an Apple because you want a quality machine with a top notch OS. The whine is not acceptable. Return it for a 17". If you still want a 15", you should have it replaced. The new versions of the laptop including the 17" should have the whine issue resolved.

[joseph2166]

Silly anomoly - I ordered an iMac 20" as a replacement for the mbp i sent back, and it says the estimated build time is 4 days. It also says the esimated build time for the apple care WARRENTY is SEVEN working days! Rediculous - and the woman at apple knew less than I did. Bit annoying as it would have arrived today if it had been 4 days for the whole thing.

[macbook123]

wickedG35, how long ago did you get you macbook? Are you still within the first two weeks? I'm hoping I can convince Apple Care as well that I need a replacement, simply because I need the computer 12 hours a day and can't justify not working for 1 or 2 weeks, especially when I don't know whether things will be fixed.

[cloudblood84]

yeah i def. wont be getting a MBP anytime within the next few months...
it must really suck to buy a $2000+ machine only to return it weeks later

[wickedG35]

wickedG35, how long ago did you get you macbook? Are you still within the first two weeks? I'm hoping I can convince Apple Care as well that I need a replacement, simply because I need the computer 12 hours a day and can't justify not working for 1 or 2 weeks, especially when I don't know whether things will be fixed.

No, I'm a month and a half into ownership (it's been at the repair center for 2 weeks). It's not going to be easy as they will just tell you to send it in to get repaired again. You have to have the guy you are talking to get you to upper management.

If your MBP is like mine with a ton of flaws, you can prove your case.

[macbook123]

No, I'm a month and a half into ownership (it's been at the repair center for 2 weeks). It's not going to be easy as they will just tell you to send it in to get repaired again. You have to have the guy you are talking to get you to upper management.

If your MBP is like mine with a ton of flaws, you can prove your case.

I imagine Apple would save money if they give me a new one, as opposed to the labor and parts and 5 times shipping the thing back and forward.

[wickedG35]

I imagine Apple would save money if they give me a new one, as opposed to the labor and parts and 5 times shipping the thing back and forward.

Trust me, they would rather repair it and hope that you stay satisfied with it rather than replace the whole unit itself. The ones that go back to repair permanently are probably stripped and the good parts are used to put together refurbished apple computers.

It's like pulling a fully built car off of the assembly line because of defects. They know they won't be able to sell it (if they had, people will surely complain as the case here) and lose money out of their pocket for parts and time spent assembling. However, there is this thing called customer satisfaction and Apple knows that it will only help them in the long run to make their customers happy.

[NNO-Stephen]

I've sent my 15" three times now. April 3rd, 10th, and 24th and it's still a piece of ****. the logic board whines and a CPU temp utility reports CPU temps up to 59 degrees. the bottom is EXTREMELY hot.

if someone started a class-action lawsuit there would be thousands and thousands of people backing you up....

[macbook123]

if someone started a class-action lawsuit there would be thousands and thousands of people backing you up....

How complicated is this kind of thing? If it doesn't cost too much time and money, I'm in :-)