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iGary
Apr 19, 2006, 09:09 AM
http://www.garyianreich.com/images/pixels_5_LR.jpg

Aren't those pretty? They blink on and off like Christmas lights.

Only happens when the monitor wakes from sleep.

This after I spent four hours in the Apple Store while they ran diagnostics on my G5 only to tell me that it passed all hardware tests and it must be my software causing the problems.

I think I may cry.



SilentPanda
Apr 19, 2006, 09:13 AM
Maybe it is Steve Jobs trying to send you a secret message that he knows only you can understand? I'd be annoyed too if arrows popped up on my screen like that pointing out which pixels were blinking.

Me thinks this calls for more than a permissions repair. Can you back your stuff up and reinstall the OS to see if it still happens? Sorta a long way around to go but if it fixes it...

iSaint
Apr 19, 2006, 09:14 AM
that frackin' suxorzz!1!

Is there an update on your other thread about your G5? Talk replacement baby!

eva01
Apr 19, 2006, 09:18 AM
oh my, you really need help with your computer. Need major help I hope you get your replacement

skunk
Apr 19, 2006, 09:21 AM
I think they're kind of cheerful: brighten the place up a bit, you know?

iGary
Apr 19, 2006, 09:24 AM
that frackin' suxorzz!1!

Is there an update on your other thread about your G5? Talk replacement baby!

They did an entire diagnostics test that ran for four hours while aI wandered aimlessly around the mall and it passed, so the guy said it was a software issue.

(I also found out that they replaced one of the processors, not the logic board, and I noticed that they also replaced the primary cooling radiator with a new type - none of which shows on the work order - unless that is part of replacing a processor.)

It's all going back in tonight.

jsw
Apr 19, 2006, 09:28 AM
You know, I'm starting to think Rob is messing with your Macs.... ;)

Terrible luck you're having there. This might be a dumb question, but do you have your equipment on a UPS with AVR (automatic voltage regulation)? I had a receiver fry a few years ago because my power company was nicely over-volting my house. My Macs were all (purely through luck) on AVR UPS's, so no worries there, but it was a real pain in the butt, esp. because there were no obvious signs until I actually started using the control panel that came with one of my UPS's and saw the incoming voltage.

Cooknn
Apr 19, 2006, 09:30 AM
I would guess that this is related to a bad video card.

Rabidlemur
Apr 19, 2006, 09:30 AM
The heat sink is attached to the processor, so that's normal - is there a white sticker with a new MAC address near where your serial number is? Anytime a logic board is replaced, there should be a sticker with the new hardware address of the unit.

iGary
Apr 19, 2006, 09:32 AM
Yeah, I have a CP900AVR, which doen't have software for OS X - but I expect it is doing it's job.

Should I go get an APC one - do they have OS X software?

iGary
Apr 19, 2006, 09:33 AM
I would guess that this is related to a bad video card.

Tried it with both - same result - unless both of my video cards are bad. This is exactly what happened to the first two I had to return before I got this one.

iGary
Apr 19, 2006, 09:35 AM
The heat sink is attached to the processor, so that's normal - is there a white sticker with a new MAC address near where your serial number is? Anytime a logic board is replaced, there should be a sticker with the new hardware address of the unit.

Wasn't the logic board - one proc only, and I just calledthe guy, and he said it's part of the "kit." One proc was running 40 degrees hoter, so that makes sense.

I reinstalled verything last night, and the only problem I have is that it locked once when I tried to restart.

Now the monitor issue.

eva01
Apr 19, 2006, 09:38 AM
Has any other electrical equipment in your house been going crazy? Lights flickering or any thing of the sort?

And you have tried different plugs?

Have they replaced the powermac's plug cord? maybe that is sending weird signals

iGary
Apr 19, 2006, 09:39 AM
Has any other electrical equipment in your house been going crazy? Lights flickering or any thing of the sort?

Nope. I almost cried this morning when the monitor started doing it's thing. I'm not trying to be a whiny bitch, but I just want to get some work done. :(

eva01
Apr 19, 2006, 09:40 AM
Nope. I almost cried this morning when the monitor started doing it's thing. I'm not trying to be a whiny bitch, but I just want to get some work done. :(

Maybe it is the powermac's own powercord that is causing havock.....i hope

jsw
Apr 19, 2006, 09:42 AM
Yeah, I have a CP900AVR, which doen't have software for OS X - but I expect it is doing it's job.

Should I go get an APC one - do they have OS X software?
I'm very happy with the CyberPower line, and it's a lot cheaper than APC. I guess bad power isn't your problem. So... looks like it's Rob.

Cooknn
Apr 19, 2006, 09:57 AM
Only happens when the monitor wakes from sleep...At least you can get your Power Mac to sleep! Mine is such a pain in the ass I just turn off the display. It sucks, but that is a possible work around for you as well since this anomaly only occurs upon waking from sleep :cool:

atari1356
Apr 19, 2006, 10:04 AM
The blinking pixels are a new feature that came with the Mac OS 10.4.6 Update. Steve thought all the Aqua stuff was getting old and dull and wanted to add something new. You just have to go to the Display control panel and uncheck "Blinking Happy Fun Pixels". Problem solved. :)

Or, you could have more fun like you did with your Mighty Mouse... how about throwing your computer out the window of your car while going 80 MPH? :D

Seriously though, I hope you can get it fixed properly. Dealing with that stuff is a pain... it took 3 separate repairs to my iMac at work before it was back in working order. :rolleyes:

mjstew33
Apr 19, 2006, 10:08 AM
Nope. I almost cried this morning when the monitor started doing it's thing. I'm not trying to be a whiny bitch, but I just want to get some work done. :(
Dude, totally understandable. I would too if I paid about what, like 5K for a setup and it acted like that. :(

iGary
Apr 19, 2006, 10:18 AM
OK - it's the video card - this will be my third X800 XT.

The 9650 is working perfectly (not Aperture perfectly, but no Christmas lights).

The USB 2.0 PCI card by itself caused no problems...but plug my nano into it and no sleep. So out comes that card.

So, screen OK, will sleep on command and as set.

Now ATI hade better not give me any crap about a third return.

Thanks for putting up with me, yet again.

I think I will get a new UPS/AVR tonight, just in case.

asencif
Apr 19, 2006, 10:38 AM
OK - it's the video card - this will be my third X800 XT.

The 9650 is working perfectly (not Aperture perfectly, but no Christmas lights).

The USB 2.0 PCI card by itself caused no problems...but plug my nano into it and no sleep. So out comes that card.

So, screen OK, will sleep on command and as set.

Now ATI hade better not give me any crap about a third return.

Thanks for putting up with me, yet again.

Great. At least you got figured out what the problem is and apparently a recurring one. Wonder what's making those ATI cards go bad. There are also known issues with a lot of Belkin PCI USB 2.0 cards and sleep issues. Not sure if that's what you own.

iGary
Apr 19, 2006, 10:47 AM
Great. At least you got figured out what the problem is and apparently a recurring one. Wonder what's making those ATI cards go bad. There are also known issues with a lot of Belkin PCI USB 2.0 cards and sleep issues. Not sure if that's what you own.

Yep it was a Belkin.

Lord Blackadder
Apr 19, 2006, 10:50 AM
Wow, that is rough. Did you ever try a GeForce 6800GT/Ultra instead of the X800XT? I know they are bigger, but you seem to have no luck with ATI products...

iGary
Apr 19, 2006, 10:58 AM
Wow, that is rough. Did you ever try a GeForce 6800GT/Ultra instead of the X800XT? I know they are bigger, but you seem to have no luck with ATI products...

I may give it a shot, honestly.

Diatribe
Apr 19, 2006, 11:02 AM
I'd be annoyed too if arrows popped up on my screen like that pointing out which pixels were blinking.


Now that made me almost spill out the water in my mouth all over keyboard. :D

Lord Blackadder
Apr 19, 2006, 11:06 AM
I may give it a shot, honestly.

My 6800GT is not quiet when the fan is running, but it isn't any worse than the X800XTs I've heard running. Plus, you can always upgrade the heatsink/fan on the video card with a quiet one from Zalman - a bit of a hassle maybe, but like they say you get what you pay for.

Except for you and your sysem apparently. :o

iGary
Apr 19, 2006, 11:14 AM
Except for you and your sysem apparently. :o

LOL

MovieCutter
Apr 19, 2006, 11:28 AM
I had a similar problem with my X850...got a new one, it worked fine, then sold it for a 6800 Ultra.

whooleytoo
Apr 19, 2006, 11:34 AM
You missed one, in the iPhoto icon.

My guess is that he's the real trouble maker. The others are just groupies who always end up being too obvious and getting caught. Bring down the ring-leader, and their power will crumble.

iGary
Apr 19, 2006, 11:39 AM
I had a similar problem with my X850...got a new one, it worked fine, then sold it for a 6800 Ultra.

Do you concur with Blackadderthat the fan is noisy in the 6800?

iGary
Apr 19, 2006, 11:40 AM
You missed one, in the iPhoto icon.

My guess is that he's the real trouble maker. The others are just groupies who always end up being too obvious and getting caught. Bring down the ring-leader, and their power will crumble.

It's iWeb for sure. :p

eva01
Apr 19, 2006, 11:51 AM
You are one of the luckiest mac users i know.

Kingsly
Apr 19, 2006, 11:59 AM
iGary, considering all the fracking™ trouble you have had with your G5, why don't you just e-mail Steve? According to Cupertino's front desk, if you e-mail him he will usually just take care of it for you.
Cant hurt to try.

I am thinking about e-mailing him about my whiny and hot MBP.

rdowns
Apr 19, 2006, 12:46 PM
Hmmm, I'm having a hard time recalling Fracking Trouble with Apple Parts 1,134 and 1,217.

iGary
Apr 19, 2006, 12:51 PM
Hmmm, I'm having a hard time recalling Fracking Troublw with Apple Parts 1,134 and 1,217.

Me too. It's all a blur.

QCassidy352
Apr 19, 2006, 01:06 PM
iGary, considering all the fracking™ trouble you have had with your G5, why don't you just e-mail Steve? According to Cupertino's front desk, if you e-mail him he will usually just take care of it for you.
Cant hurt to try.

I am thinking about e-mailing him about my whiny and hot MBP.

I can't imagine that Steve would personally do anything about it... do you know how many requests he must get per day?

GimmeSlack12
Apr 19, 2006, 03:24 PM
REPAIR PERMISSIONS!

That'll fix it :)

devilot
Apr 19, 2006, 03:25 PM
I can't imagine that Steve would personally do anything about it... do you know how many requests he must get per day?I think I've read here on MR that people who have emailed intelligent and poignant emails to "Steve Jobs" have received much better response (but from whomever filters his emails).

Kingsly
Apr 19, 2006, 03:32 PM
I think I've read here on MR that people who have emailed intelligent and poignant emails to "Steve Jobs" have received much better response (but from whomever filters his emails).
According to the lady at the front desk, his executive assistant filters the mail. Still, like you said, intelligent and poignant emails to "Steve" usually get things done a lot quicker than AppleCare. iGary, I say its worth a shot!

deebster
Apr 19, 2006, 03:35 PM
I can't believe no-one has said this thread made them throw up in their mouth a little (© iGary) :D

Oh, and now I just figured out how you get the © symbol (by hitting option+every-bloody-key-til-I-saw-it), how do I get the little TM thing?

Anyway, hope it all pans out well for you iGary. Your posts are always a good read.

bodeh6
Apr 19, 2006, 03:50 PM
I can't believe no-one has said this thread made them throw up in their mouth a little (© iGary) :D

Oh, and now I just figured out how you get the © symbol (by hitting option+every-bloody-key-til-I-saw-it), how do I get the little TM thing?

Anyway, hope it all pans out well for you iGary. Your posts are always a good read.


™™™™™™™™™™™™™™











fn+option+2

deebster
Apr 19, 2006, 03:57 PM
Thanks mate.

Now I notice my old Mac keyboard doesn't have a function key.

But shift-option-2 worked.

w00t!

**edit


dr_lha
Apr 19, 2006, 03:59 PM
Should I go get an APC one - do they have OS X software?
I don't know about OS X software (I've certainly never installed any), but I have an APC UPS at work and plugging it in to my G5 with a USB cable brought up a little battery indicator on my menu bar showing how full the UPS was, and a bunch of new power options relating to the UPS, all built into OS X.

EGT
Apr 20, 2006, 09:41 AM
Have you ever purchased an Apple product that has had NO problems?

:eek:

iGary
Apr 20, 2006, 09:54 AM
Have you ever purchased an Apple product that has had NO problems?

:eek:

My three iPods - go figure. Highest rate of failure, lowest rate for me.

See, I do not know what to do at this point. Technically, I have bought it in four times. Two times it would not reproduce the problems, so the third I basically made them keep it (they won't usually keep it unless they can duplicate an issue) and yep, it wouldn't boot for them, so I got a new processor and cooling system.

So I get it home after the repair and it starts kernel panicking all over the place and I go into the Apple Store the next day and wait around while they run a 4-hour-long hardware test, which shows everything passed. While he reboots it twice - it kernel panics right in front of him.

"It must be software." I told him that I have reinstalled the OS four times on two different drives and swapped which slots they are in, but he says kernel panics are almost always software related, so fine, I go home and reinstall everything. (It kernel panicked during the install - LOL).

So after installing the OS, I unplug all the peripherals except the mouse, which I plug into the front, and the monitor, sans firewire and USB.

Firist I add all Apple software (Aperture, iLife etc. etc.) and try to sleep it etc. Fine, no worries. Then I work for a while and figure it is safe to add the rest of my software. After reinstalling all the stuff I have to have, it works fine, and will sleep, but not automatically (through system preferences) after a specified period of time. I have to do it manually. I try unplugging a bunch of peripherals and still same result.

Finally, I plug in my nano into my USB 2.0 PCI card and bingo it won't sleep. I yank the card and figure I have it licked. It still won't sleep automatically, but I'm happy, right?

Last night I slept it manually and when I started work this morning, it half "woke up" but the monitor did not come on and I had to reboot via the power button.

So technically there is "only" one service repair "officially on record," but I have been in the store with this thing four times (sent home three times - yeah, even after that one kernel panic).

I can imagine Apple will say "Well it passed our extensive diagnostic and all the hardware is fine, and you have only had it in once..."


Seriously - I would like some advice as to what to do.

iGary
Apr 20, 2006, 10:42 AM
On phone with Crapplecare now. :rolleyes:

Like I have the time for this. :mad:

gauchogolfer
Apr 20, 2006, 10:48 AM
On phone with Crapplecare now. :rolleyes:

Like I have the time for this. :mad:

Are you calling India?

mjstew33
Apr 20, 2006, 10:48 AM
Let us know how it goes. :(

iGary
Apr 20, 2006, 11:30 AM
OK - dealt with two really helpful guys. Went right past level one when I told him everything I had done.

The level 2 guy had me reset the firmware and the NVRAM while all the peripherals were unplugged. Now we add a peripheral at a time and let it deep sleep and see if it wakes. Right now I have my monitor, network, FW800 external and the USB and FireWire inputs from my monitor plugged in while using my wireless keyboard. If it sleeps automatically (which it IS finally doing after the firmware reset) goes to deep sleep (you have to leave it for 30 minutes to an hour), and then awakes properly, I add another peripheral and repeat the process until it fails, which hopefully it doesn't.

I will tell you that if you have a stack of Crucial or third-party RAM in your machine, they won't even talk to you until you remove it. DO NOT SELL YOUR ORIGINAL APPLE RAM.

So far, so good. Way more helpful than the "Geniuses." :rolleyes:

I have to say I am very impressed with the way I was treated. I guess they new they weren't dealing with a complete idiot, which makes their life easier.

asencif
Apr 20, 2006, 11:42 AM
OK - dealt with two really helpful guys. Went right past level one when I told him everything I had done.

The level 2 guy had me reset the firmware and the NVRAM while all the peripherals were unplugged. Now we add a peripheral at a time and let it deep sleep and see if it wakes. Right now I have my monitor, network, FW800 external and the USB and FireWire inputs from my monitor plugged in while using my wireless keyboard. If it sleeps automatically (which it IS finally doing after the firmware reset) goes to deep sleep (you have to leave it for 30 minutes to an hour), and then awakes properly, I add another peripheral and repeat the process until it fails, which hopefully it doesn't.

I will tell you that if you have a stack of Crucial or third-party RAM in your machine, they won't even talk to you until you remove it. DO NOT SELL YOUR ORIGINAL APPLE RAM.

So far, so good. Way more helpful than the "Geniuses." :rolleyes:

I have to say I am very impressed with the way I was treated. I guess they new they weren't dealing with a complete idiot, which makes their life easier.

Beware of that Belkin card. Don't want things to be thrown out of loop again.

iGary
Apr 20, 2006, 11:49 AM
Beware of that Belkin card. Don't want things to be thrown out of loop again.

I threw it out.

Ryan T.
Apr 20, 2006, 12:34 PM
I think I've read here on MR that people who have emailed intelligent and poignant emails to "Steve Jobs" have received much better response (but from whomever filters his emails).
I've emailed Steve Jobs when I was having concerns over Apples quality control (some issues with Powerbooks, G5), and I received a call the next day from an "Executive Relations Specialist", who seemed to have the ability to make things happen. I had a product replaced less than a week later.

yoda13
Apr 20, 2006, 01:28 PM
I had to take my computer to the store to have it diagnosed because I had OWC ram in it. Applecare wouldn't help me. Store did though, it was the RAM, now its fixed, and no charges.:D

iGary, I sure hope you get your stuff fixed soon. Too much money for too many problems...;)

Kingsly
Apr 20, 2006, 01:59 PM
I've emailed Steve Jobs when I was having concerns over Apples quality control (some issues with Powerbooks, G5), and I received a call the next day from an "Executive Relations Specialist", who seemed to have the ability to make things happen. I had a product replaced less than a week later.
Good to hear. Perhaps I can get a new MBP that doesn't burn me. And iGary, perhaps a new G5?

iGary
Apr 20, 2006, 03:52 PM
I'm seriously about to lose my mind. I even cried when I was on hold. I told the guy I might as well be burning 100 dollar bills because that is what it's costing me to play this game. WHAT EVER HAPPENED TO "It just works?"

Here's where we are:

Fourth AppleCare person today (and the biggest ass so far):

Remove HDD with all my software etc. on it and do an erase and install on a totally clean drive. Do not add software updates, do not pass go, do not collect $200.00.

Now I am putting it into a deep sleep with the 8GB of Crucial RAM that I have in it (I stupidly sold the 2X512 it came with) to see if it locks up on wake up like it had been doing. I have to wait an hour while it does this so it goes into "deep sleep."

Now, if it does what it is supposed to and wakes back up again, it's RAM or software. So, I had Apple overnight me 2X256 of Apple Certified RAM so I can try the test with only their RAM in it.

If it behaves properly and wakes without locking up and going into full fan blowout with only the Apple RAM, then how the hell do I test 8GB of RAM to find out which DIMMs are faulty, for Chris's sake? Just call Crucial and tell them that Apple said it all failed their hardware test (lie)?

I also asked him - what if it is a piece of software - nothing I run is off of P2P or haxie-type stuff...does anyone realize how long it would take to isolate a piece of software?

It passed the full diagnostic at the store, including the RAM.

Excuse me, I'm going to go run in front of a bus now.

disconap
Apr 20, 2006, 06:16 PM
I have to say I am very impressed with the way I was treated. I guess they new they weren't dealing with a complete idiot, which makes their life easier.

Sorry, had to. It made me laugh. :)

On the serious side, don't run in front of a bus. If it turns out to be the RAM, go here (http://www.memtestosx.org) and run the app, it should tell you which one is ****ing up...

Kingsly
Apr 20, 2006, 07:21 PM
Im serious iGary, copy all your "Trouble with Apple" threads into an e-mail and send it to steve@apple.com

if you must jump in front of a bus, please revise your will to include me (I could use a new display, and perhaps a backup iPod) :D

mjstew33
Apr 20, 2006, 07:30 PM
Was that sarcasm or..?

steve@apple.com isn't his email address. d'oh. :rolleyes:

DMPDX
Apr 20, 2006, 07:43 PM
well with that plethora of thousand dollar software, I wouldnt be crying. Arrange an inspectiion at an apple store, thats what they had me do for my pb. then theyll either send it off to be repaired/replaced or tell you to go suck your thumb. It worked for me though.
-dsm

iGary
Apr 20, 2006, 07:47 PM
Sorry, had to. It made me laugh. :)

On the serious side, don't run in front of a bus. If it turns out to be the RAM, go here (http://www.memtestosx.org) and run the app, it should tell you which one is ****ing up...

LOL...Derrrr me. :D

Mac_Freak
Apr 20, 2006, 07:47 PM
Just try testing the RAM with only one stick at a time. Chances are that it will lock up before system fully loads.

Just so you know I also had a problem with my Mac locking up after sleep. I have run an Apple Hardware test and it would pass everything. Then I have tried rotating the order of my Ram sticks, and a s a result lockup on boot. Luckily I had a lifetime warranty from a great Apple reseller and they have replaced it for free and I haven't have any issues since.

iGary
Apr 20, 2006, 07:50 PM
Just try testing the RAM with only one stick at a time. Chances are that it will lock up before system fully loads.

Just so you know I also had a problem with my Mac locking up after sleep. I have run an Apple Hardware test and it would pass everything. Then I have tried rotating the order of my Ram sticks, and a s a result lockup on boot. Luckily I had a lifetime warranty from a great Apple reseller and they have replaced it for free and I haven't have any issues since.

Yeah, that is next - I'll pull out all but 2X1GB sticks and try them one at a time - should I use the same "center" slot for each pair?

Mac_Freak
Apr 20, 2006, 07:56 PM
Good luck with testing your RAM, cup of coffee might help :)

iGary
Apr 20, 2006, 08:02 PM
Good luck with testing your RAM, cup of coffee might help :)

Any specific slots I should start with first?

I'm thinking the center two.

Mac_Freak
Apr 20, 2006, 08:06 PM
Any specific slots I should start with first?

I'm thinking the center two.

Try the first two that appear in the System Profiler. That will be my best guess, as I don't know how they map to the slots on the MotherBoard

nospleen
Apr 20, 2006, 08:07 PM
Put the whole damn setup on ebay and buy a QUAD... I could hardly take it if I were you!

bodeh6
Apr 20, 2006, 09:03 PM
Maybe now it is time to fire up the more realiable Dell that you have:D

nospleen
Apr 20, 2006, 09:04 PM
Uh Oh... That is going to leave a mark.

iGary
Apr 20, 2006, 09:07 PM
Maybe now it is time to fire up the more realiable Dell that you have:D

I don't have it anymore. I couldn't take it...wait...I can't take this either. :eek:

I'm donig this last set of tests VERY carefully so they have no excuses when I call them when it effs up again.

Supa_Fly
Apr 20, 2006, 10:08 PM
..."It must be software." I told him that I have reinstalled the OS four times on two different drives and swapped which slots they are in, but he says kernel panics are almost always software related, so fine, I go home and reinstall everything. (It kernel panicked during the install - LOL).

So after installing the OS, I unplug all the peripherals except the mouse, which I plug into the front, and the monitor, sans firewire and USB.

Firist I add all Apple software (Aperture, iLife etc. etc.) and try to sleep it etc. Fine, no worries. Then I work for a while and figure it is safe to add the rest of my software. After reinstalling all the stuff I have to have, it works fine, and will sleep, but not automatically (through system preferences) after a specified period of time. I have to do it manually. I try unplugging a bunch of peripherals and still same result.



Ok iGary ... I'm not an Apple user but a BIG fan ... Hoping that I have at least half the Mula your spending to repair this situation - that I could even buy a Mac. You've just about exhausted ALL points of hardware issues. Nothing too isolated to just one but to 3 instances, USB expansion card, iPod Nanos, and even the video card. but you mentioned in the quote above that 1> installing the OS failed ... I must ask which OS? The one that came with your PowerMac G5 Liquey, OR updated OS? Also all these devices that have been connected user firmware (video card, possible Logic Board firmware due to the replacement CPU - is it the same generation? and also that Belkin USB expansion card that rests in the garbage.)

But the major point missed that you just noticed (how long does it take to install all this software ..) you GOTTA do one-by-one. Its a must to rule out their 4 hour test of the issue being related to software. Is there any specific software that you run that needs direct access to the cpu, or video card or that takes presedence of those 2 components?

Remember, the PowerMac G5 is a fine tool, a professionals tool. It hurts to see your productivity go down the tubes, but it also hurts to hear your ready to cry. So go at this like the professional you are ... think of the days of a building set made of Lego ... dissect it!

Kingsly
Apr 20, 2006, 10:27 PM
Was that sarcasm or..?

steve@apple.com isn't his email address. d'oh. :rolleyes:
Yes, I was being sarcastic.

Yes, that is his address, according to the front desk at Cupertino.

iGary
Apr 20, 2006, 10:35 PM
[QUOTE=Prom1]Ok iGary ... I'm not an Apple user but a BIG fan ... Hoping that I have at least half the Mula your spending to repair this situation - that I could even buy a Mac. You've just about exhausted ALL points of hardware issues. Nothing too isolated to just one but to 3 instances, USB expansion card, iPod Nanos, and even the video card. but you mentioned in the quote above that 1> installing the OS failed ... I must ask which OS? The one that came with your PowerMac G5 Liquey, OR updated OS?


The one that came with the system originally. They told me NOT to run the software updates. Period.




Also all these devices that have been connected user firmware (video card, possible Logic Board firmware due to the replacement CPU - is it the same generation? and also that Belkin USB expansion card that rests in the garbage.)


The video card is original equipment. The logic board was not replaced...



But the major point missed that you just noticed (how long does it take to install all this software ..) you GOTTA do one-by-one. Its a must to rule out their 4 hour test of the issue being related to software. Is there any specific software that you run that needs direct access to the cpu, or video card or that takes presedence of those 2 components?

Yeah, that is tomorrow. And I have been doing each one by one.

Remember, the PowerMac G5 is a fine tool, a professionals tool. It hurts to see your productivity go down the tubes, but it also hurts to hear your ready to cry. So go at this like the professional you are ... think of the days of a building set made of Lego ... dissect it!

I'm on RAM pair 3 as we speak.

solvs
Apr 20, 2006, 10:51 PM
I must ask which OS?
Or what disk? I'm guessing they tried their own disk at the Apple Store, but did they give you a new install disk to try? Would suck if it really was a software thing.

Otherwise, if this keeps up, I'd just request a brand spanking new machine. It's the least they can do. Isn't there some sort of lemon law on these things or something. I had a friend who's rev. A iMac blew up because of that capacitor issue and they just gave him a new model.

puckhead193
Apr 20, 2006, 10:56 PM
iGary i think you need some TLC (and no not the group) How much work are you missing out because of this crap?

My brother's G5, i think its a dual 2.5 with a 23" ACD has a weird problem. it won't sleep. the screen will go blank then it will turn back on...its the weird thing. He's brought it to apple (which is a pain because carrying that fracking thing is pain in the mall) and they said its past the tests... weird

iGary
Apr 20, 2006, 11:00 PM
iGary i think you need some TLC (and no not the group) How much work are you missing out because of this crap?

My brother's G5, i think its a dual 2.5 with a 23" ACD has a weird problem. it won't sleep. the screen will go blank then it will turn back on...its the weird thing. He's brought it to apple (which is a pain because carrying that fracking thing is pain in the mall) and they said its past the tests... weird

I went over to the Apple Forums tonight and it is LITTERED with similar complaints.

iGary
Apr 20, 2006, 11:02 PM
BTW, this is what I have done today alone:

1. Erase and install of OS X via disks included with computer for HDD installed in the lower “B” slot. The HDD installed in the “A” slot at this time had all of my software and 10.4.6 with all software updates installed. Install crashed at the end of second DVD and computer had to be shut down via the power button.
2. Removed primary HDD from the upper “A” slot and replaced it with the newly formatted (erase and install) drive that previously occupied the lower “B” slot.
3. Started computer, entered basic information and allowed wireless keyboard and mouse to pair. Did not set up AirPort at this time.
4. Attempted sleep with DVI connected only. Left machine sleep automatically for one hour, and then restarted successfully.
5. Plugged in USB 2.0 cable from Apple Cinema Display into main I/O in the back of the computer. Let machine sleep automatically for one hour, and then restarted successfully.
6. Plugged in FireWire cable from Apple Cinema Display into main I/O in the back of the computer. Let machine sleep automatically for one hour, and then restarted successfully.
7. Plugged in iSight cable and Mighty Mouse into Apple Cinema Display. Let machine sleep automatically for one hour, and then restarted successfully.
8. Plugged in FireWire 800 cable from external HDD (powered on) into main I/O in the back of the computer. Let machine sleep automatically for one hour, and then restarted successfully.
9. Plugged in USB 2.0 cable from iPod nano into main I/O in the back of the computer. Let machine sleep automatically for one hour, and then restarted successfully.
10. Plugged in FireWire cable attached to iPod photo and FireWire cable from CompactFlash card reader into FireWire PCI card. Let machine sleep automatically for one hour, and then restarted successfully.
11. Computer not making POST “gong” on restart. Reset PRAM successfully.
12. Shut down computer and reset SMU. Removed all RAM except innermost two slots.
13. Restarted computer and allowed it to sleep automatically for 45 minutes. Woke from sleep successfully.
14. Shut down and remove first pair of DIMMS and replace with next pair. Let computer sleep automatically and wake after 45 minutes.
15. Shut down and remove first pair of DIMMS and replace with next pair. Let computer sleep automatically and wake after 45 minutes.
16. Shut down and remove first pair of DIMMS and replace with next pair. Let computer sleep automatically and wake after 45 minutes.
17. Reinstalled all RAM and ran Memory Test.

I'll continue bright and earfly tomorrow.

Thanks for letting me bitch. :D

eva01
Apr 20, 2006, 11:02 PM
I went over to the Apple Forums tonight and it is LITTERED with similar complaints.

Ok another stupid random thing.

Was this happening when you had the two 20" ACDs connected instead of the 30"?

Sorry for all the stupid questions.

Also have you tried to use regular keyboard and mouse?

kntgsp
Apr 20, 2006, 11:09 PM
Hey iGary, if you are looking for a 6800 to replace the x800 with, I have a PCIe 6800 Ultra 256 mb card laying around.

jepjepjep
Apr 20, 2006, 11:11 PM
iGary,

Don't rule out the possibility of the Crucial RAM being bad. Even though they have a great reputation, they still ship bad RAM. I added some crucial RAM to my iBook and had trouble with periodic freezes and kernel panics. Pain in the as? to diagnose!

The Apple Hardware Diagnostic disc didn't find the problem. I ran it looping for 24 hours+ and it still said my memory passed. Don't put much stock into the Apple Hardware Test. My iBook was in the Apple Certified repair shop for over a week and they couldn't find the problem. They replaced the hard drive, etc.

It turns out that I read on a forum to remove all aftermarket RAM before you take it in for repair. I called up the Repair shop and told them to remove the Crucial RAM, and the iBook stopped freezing. It was the Crucial RAM after all.

The good part of this situation was that Crucial took back the RAM without question. They sent me a new stick in the mail quickly, so at least their customer service is good.

Best of luck!

eva01
Apr 20, 2006, 11:11 PM
Hey iGary, if you are looking for a 6800 to replace the x800 with, I have a PCIe 6800 Ultra 256 mb card laying around.

PCIe will not work in PCI-X G5s

budugu
Apr 20, 2006, 11:13 PM
Yep it was a Belkin.

Easiest way to is to do a clean install on a Firewire external drive and boot it from that. Even then if they say it is a software issue ... i guess you can ask them to fix the software as ...software help is also covered in the darn warranty!

iGary
Apr 20, 2006, 11:20 PM
iGary,

Don't rule out the possibility of the Crucial RAM being bad. Even though they have a great reputation, they still ship bad RAM. I added some crucial RAM to my iBook and had trouble with periodic freezes and kernel panics. Pain in the as? to diagnose!

The Apple Hardware Diagnostic disc didn't find the problem. I ran it looping for 24 hours+ and it still said my memory passed. Don't put much stock into the Apple Hardware Test. My iBook was in the Apple Certified repair shop for over a week and they couldn't find the problem. They replaced the hard drive, etc.

It turns out that I read on a forum to remove all aftermarket RAM before you take it in for repair. I called up the Repair shop and told them to remove the Crucial RAM, and the iBook stopped freezing. It was the Crucial RAM after all.

The good part of this situation was that Crucial took back the RAM without question. They sent me a new stick in the mail quickly, so at least their customer service is good.

Best of luck!

Yeah, the problem is I have 8 gigs of it. There is no real way to isolate it. I am sleepign each matched pair for 45 minutes as we speak to try and isolate that.

I call up Crucial and tell them I have 8 gigs of bad RAM, they'll tell me to fly a kite.

I am trying it with Apple RAM tomorrow.

kntgsp
Apr 20, 2006, 11:25 PM
PCIe will not work in PCI-X G5s

ah didn't realize pci express didn't work on both.

joepunk
Apr 20, 2006, 11:27 PM
Excuse me, I'm going to go run in front of a bus now.
Just make sure the bus is moving as well. The impact should be greater for two moving objects instead of one :p

iGary
Apr 21, 2006, 08:04 AM
Oh, an awesome new discovery!!!

Since they had me play Chinese fire drill with 8GB of RAM, I noticed that they forgot to install a screw on top of the cooling unit and several of the cooling fins on the radiator are bent (the new radiator is part ofthe processor repair).

Oh joy, more AppleCare talk today. :rolleyes:

aquajet
Apr 21, 2006, 08:11 AM
Wow, iGary. This is truly within the realm of lunacy now. I think you should start talking replacement.

skunk
Apr 21, 2006, 08:13 AM
Me too. I got my very first Mac, a Performa 630, and my second, a PM7100/66, replaced after AppleCare screwed up the repairs. I even got an upgrade the second time to a 7100/80. I'd go for it.

iGary
Apr 21, 2006, 08:16 AM
Oh believe me, I am on the phone at 9 a.m. shape with AppleCare about their repair.

I'm resolving this today. Period. If that means they take the unit and replace the logic board and PMU on speculation, then fine. i wan't something that works.

And I'm not taking this "software issue" BS, either.

skunk
Apr 21, 2006, 08:18 AM
i wan'tIs that an elision of I were not?

lexus
Apr 21, 2006, 08:23 AM
Dont leave with out a quad

iGary
Apr 21, 2006, 08:26 AM
Is that an elision of I were not?

LOL

I'm so tired at this point...I was up till 2 a.m. testing RAM and sleeping each pair for an hour.

skunk
Apr 21, 2006, 08:27 AM
LOL

I'm so tired at this point...I was up till 2 a.m. testing RAM and sleeping each pair for an hour.I guessed that might have something to do with it. I really hope you get it sorted.

kntgsp
Apr 21, 2006, 08:29 AM
Oh believe me, I am on the phone at 9 a.m. shape with AppleCare about their repair.

I'm resolving this today. Period. If that means they take the unit and replace the logic board and PMU on speculation, then fine. i wan't something that works.

And I'm not taking this "software issue" BS, either.

Haha I'm sorry, but your run around with AppleCare just reminds me of my MBP stuff I had to deal with. Maybe we all seem to be getting connected to the same idiot or something? :o

Anywho, good luck iGary! You should get a major replacement for that garbage.

aquajet
Apr 21, 2006, 08:35 AM
Dont leave with out a quad

Trouble is, he's got 8gb ram invested in the dual 2.7 that won't work in a quad. Ooops. :(

On the upside, you could put 16gb in a quad if you got one, iGary. :)

Eraserhead
Apr 21, 2006, 08:39 AM
Trouble is, he's got 8gb ram invested in the dual 2.7 that won't work in a quad. Ooops. :(

There's always ebay though...

iGary
Apr 21, 2006, 08:41 AM
OK - Honest opinion...

Is it fair for Apple to say that a "third-party" software is to blame?

I mean my iBook runs the same stuff perfectly...

eva01
Apr 21, 2006, 08:46 AM
OK - Honest opinion...

Is it fair for Apple to say that a "third-party" software is to blame?

I mean my iBook runs the same stuff perfectly...

No it isn't at all.

skunk
Apr 21, 2006, 08:46 AM
OK - Honest opinion...

Is it fair for Apple to say that a "third-party" software is to blame?

I mean my iBook runs the same stuff perfectly...No, I think it's got past that point. On the basis of your (very good) letter, you have every right to demand a new machine. You said that the Apple Store guy did get it to misbehave after leaving it on all day, so you do have some evidence. I'd say Apple should take it on the chin at this point, and do the right thing.

aquajet
Apr 21, 2006, 08:58 AM
OK - Honest opinion...

Is it fair for Apple to say that a "third-party" software is to blame?

I mean my iBook runs the same stuff perfectly...

Absolutely not. Truth be told, Apple's technicians likely have no clue what the trouble is with your PM, or even a remote idea. So of course they give you the standard "it's somebody else's fault."

aquajet
Apr 21, 2006, 08:59 AM
There's always ebay though...

Ah yes, how could I have forgotten. The place where people like to go and pay above-retail prices. ;)

It's a pity. I used to really like that place.

matticus008
Apr 21, 2006, 09:50 AM
OK - Honest opinion...

Is it fair for Apple to say that a "third-party" software is to blame?

I mean my iBook runs the same stuff perfectly...
No, not fair at all! You're not running any software that would interfere with hardware, based on what I can remember from your epic saga.

The fact that software works on an iBook without fault, though, doesn't prove anything about a PowerMac. There are plenty of software titles with problems which only affect a specific model, so Apple considering it a possibility is fair as a general rule, but not applicable in your particular case. Unless, of course, you've downloaded and installed the "Fracking™ Nightmare Widget" or Steve Ballmer's "****** Kill You! 2006." :eek:

puckhead193
Apr 21, 2006, 10:25 AM
OK - Honest opinion...

Is it fair for Apple to say that a "third-party" software is to blame?

I mean my iBook runs the same stuff perfectly...
know cause after all "not that many people run photoshop often..." (or whatever jobs said during the keynotes when he show the intel imac) :rolleyes:

matticus008
Apr 21, 2006, 10:29 AM
know cause after all "not that many people run photoshop often..." (or whatever jobs said during the keynotes when he show the intel imac) :rolleyes:
Not that many people run Photoshop at all, in the grand scheme of things. We get a skewed sense here on MR. I believe he said that PS on Rosetta was fine for the "casual user" but was fairly upfront about it being too slow for professional use. But iGary doesn't even have an Intel Mac...

Applespider
Apr 21, 2006, 10:35 AM
OK - Honest opinion...

Is it fair for Apple to say that a "third-party" software is to blame?




No but that's what they say when they're stumped. I took in my PB to the Genius Bar because every time I plugged in the iSight, the Finder did a 'soft restart' shutting down all the other apps but not actually crashing entirely.

After trying various things, they announced it was probably one of the 3rd party apps - despite it happening with none of them open or running...

MacTruck
Apr 21, 2006, 11:02 AM
YO iGary. Why don't you just put it on ebay. I posted a funny auction a few months back about a dual 2.7ghz that went for $1950 that was gutted. Only case, cpu and motherboard. Part it out and get a quad or another apple refurb.

Or just RAISE FREAKIN HELL with apple. This is what I would do. Loud and obnoxious always gets its way.

I'll never forget one day at hardees restaurant when I got a crappy egg sandwich. I asked for my money back nicely. They said no. I asked again to the manager, they said no. So I was leaving and an angry woman came in raising HELL about her sandwich. She got full refund and another meal. Yep. Loud gets its way, sorry to say. Lesson learned.

iGary
Apr 21, 2006, 11:13 AM
OK -

I had ONLY Apple Software on the machine, went to the pharmacy, and it was effed up when I came back.

I called AppleCare and talked with a realy cool guy who said he would make a note in the case file that says that the Apple Store is to address this as a hardware issue and take whatever means necessary to fix it.

Which is good, because they wouldn't talk to me last time at the Apple Store claiming "it's software." I will also get a chance to show them that there is a missing screw and dented fins on the radiator.

In addition, I am going to speak to a manager and tell them that this is to be put at the top of the repair stack, as I am not going to wait two weeks again to get this thing back.

To be continued...

mpw
Apr 21, 2006, 11:32 AM
I know nothing about hardware, but my first thought when I saw all the white specks in your original post was, does your cat have dandruff?

Good luck.

HckySo
Apr 21, 2006, 11:41 AM
My friend is a Windows user and he was having a similar problem, he told me all he did was change the file type of the icons from PNG to GIF or something like that. I've never had that problem though.

Flowbee
Apr 21, 2006, 12:59 PM
OK -

I had ONLY Apple Software on the machine, went to the pharmacy, and it was effed up when I came back.

I can sense it already... they're going to blame the pharmacy. :confused:

puckhead193
Apr 21, 2006, 02:01 PM
alright i think i know what the problem is... Apple sent you a bad machine because you get mad when your flights get canceled/delayed. ;)

Kingsly
Apr 21, 2006, 03:02 PM
I called AppleCare and talked with a realy cool guy who said he would make a note in the case file that says that the Apple Store is to address this as a hardware issue and take whatever means necessary to fix it.
~snip~
To be continued...

I love getting a nice AppleCare guy.
I hope this is your last Fracking trouble with Apple™ thread.
In other words, good luck. ;)

iGary
Apr 21, 2006, 05:59 PM
Well it is in for a logic board and a oiwer source....all said two processors a logic board and a power source...supposedly I get it back Tuesday...I really hope it works.

aquajet
Apr 21, 2006, 06:04 PM
Well it is in for a logic board and a oiwer source....all said two processors a logic board and a oiwer source...supposedly I get it back Tuesday...I really hope it works.

What's an "oiwer source?" Sounds pretty serious...

I hope it gets fixed this time iGary. Otherwise, the Gods might have to set up a new server just to handle your bitch threads. :D

iGary
Apr 21, 2006, 06:07 PM
What's an "oiwer source?" Sounds pretty serious...

I hope it gets fixed this time iGary. Otherwise, the Gods might have to set up a new server just to handle your bitch threads. :D


Damn iBook keyboard. :D

rdowns
Apr 21, 2006, 07:43 PM
Are they going to fix that too?

Dr. Dastardly
Apr 21, 2006, 07:51 PM
Are they going to fix that too?
Thats a software issue. :rolleyes:

aquajet
Apr 21, 2006, 08:42 PM
Thats a software issue. :rolleyes:

I thought it was a personal issue...

riciad
Apr 21, 2006, 08:56 PM
...supposedly I get it back Tuesday...I really hope it works.

I think Arn should expect problems with the servers next Tuesday. Everyone is going to be constantly checking to see if your problems are solved.

At this stage, I feel your pain so much I'm beginning to think I've been doing all those re-installs and everything else alongside you.

iGary victorious, next Tuesday!!!!!!!!

rockandrule
Apr 21, 2006, 11:04 PM
iGary victorious, next Tuesday!!!!!!!!
I think I just about pissed myself. I'm sitting hear reading through all of your woes, iGary, and wishing you the best. I hope everything works out and you really are "victorious" on Tuesday. What a day it will be for you.

For now, I will get back to my girlfriend telling me the differences between punishment and discipline for this childhood development certificate. Trust me, the examples they come up with are hilarious!

wmmk
Apr 21, 2006, 11:45 PM
geez, i should just send you my mac mini! ;) sorry, can't quite do that

seriously, apple owes you an octa-G7 by now thats 128 bit with 64 gigs RAM and OS XX "Fido" (or is it called felix?)

oy gevallt! i feel for ya man. i had a gateway like that, but the gateway was only like $250.

maybe you'll get the first MacDesk? that'd be SO COOL!

generik
Apr 22, 2006, 01:01 AM
Have you checked your DVI cables?

I once had some bunk cables that did exactly this... :rolleyes:

iGary
Apr 23, 2006, 11:36 AM
Well, two new processors and a cooling core along with a new logic board ($1700.00 of covered repairs) I have it back.

*fingers crossed* :rolleyes:

rockandrule
Apr 23, 2006, 11:43 AM
Well, two new processors and a cooling core along with a new logic board ($1700.00 of covered repairs) I have it back.

*fingers crossed* :rolleyes:
Good luck! Glad to see you got it back early!

gauchogolfer
Apr 23, 2006, 11:46 AM
Well, two new processors and a cooling core along with a new logic board ($1700.00 of covered repairs) I have it back.

*fingers crossed* :rolleyes:

I'll keep my fingers and toes crossed for you too! After this saga it sounds like you'll take all the help you can get. BTW, your repairs cost more than my 15" PB :eek: . AppleCare is looking like a pretty good deal about now, I'd say :)

eva01
Apr 23, 2006, 11:49 AM
Well, two new processors and a cooling core along with a new logic board ($1700.00 of covered repairs) I have it back.

*fingers crossed* :rolleyes:

You got it back on a sunday :eek: Customer Service alright

iGary
Apr 23, 2006, 11:56 AM
You got it back on a sunday :eek: Customer Service alright

He told me that they got a call from AppleCare...:eek:

mikemodena
Apr 23, 2006, 12:03 PM
He told me that they got a call from AppleCare...:eek:

So does it work? :D

iGary
Apr 23, 2006, 12:05 PM
So far, so good. :o

Blue Velvet
Apr 23, 2006, 12:07 PM
So far, so good. :o

Did they actually manage to pinpoint the problem and tell you what it was? Or have they just replaced everything in a kind of scorched-earth policy? Just in case...

iGary
Apr 23, 2006, 12:10 PM
Did they actually manage to pinpoint the problem and tell you what it was? Or have they just replaced everything in a kind of scorched-earth policy? Just in case...

The guy called this morning and said it was doing a lot of kernel panicking on wakeup (duh), and that they had replaced the main logic board and that the power source was operating normally, so they didn't replace it.

All I know is if it screws up again, I'm getting another one.

Thanks for putting up with all my bitching. :D

jadekitty24
Apr 23, 2006, 12:15 PM
Jeez Gary, I hope it stops fracking up on you. It's ridiculous that you had to go through all this. I hope everything stays good!

riciad
Apr 23, 2006, 12:43 PM
Hope all goes well for you.

I wonder how long it'll take before your sub-conscious really accepts that's it's working alright and that it's not going to start acting weird again.

mikemodena
Apr 23, 2006, 12:54 PM
Yeah.. I hope that stays working for you. If it doesn't, demand a raincheck on the new PowerMacs :p I know I'll be selling mine along with ponying up some cash to get the quad intel powermac

FFTT
Apr 23, 2006, 01:09 PM
iGary,

Glad to hear that Apple is taking care of your situation.

Also glad that you didn't just give up and accept the original store manager's
answer.

My G5 2.0 Rev "B" is nearly a year old now and I'm thinking about getting AppleCare, but so far it's been perfect.

rockandrule
Apr 25, 2006, 03:52 PM
Still running fine there, Gary?

iGary
Apr 25, 2006, 04:34 PM
It has locked up a couple of times and would not boot right form the store, but I reset the SMU and ran some maintenance and all is fine...for now.

Thanks for asking. :)

dops7107
Apr 25, 2006, 04:42 PM
Thanks for asking. :)

Do you reckon the letter to Mr Jobs helped at all?

rockandrule
Apr 25, 2006, 07:14 PM
Well, I hope that solves all of your troubles. I can't imagine having to go through all of those problems just to end up at the start again.

Yeah, nice addition to the avatar too. ;) They never cease to amaze me. haha

iMetroid
Apr 25, 2006, 09:53 PM
Glad everything's straightened out. This problem went on for WAY too long. You must have incredible patience.

wmmk
Apr 25, 2006, 10:12 PM
i think a nice new rack of intel xserves with 4 HD ninty inchers hooked up and 100 TB total storage, 2TB RAM, and final cut super 16 HHHHHHHHHHHHHHHHHD should make everything ok.


scary part is, in 20 years from now, i'll be haing fracking problms what that "dream system" apple will be switching to PPC G54 processors, an i'll be left in the dust.

hehehe.

glad to hear all is well again!

yoda13
Apr 25, 2006, 10:26 PM
It has locked up a couple of times and would not boot right form the store, but I reset the SMU and ran some maintenance and all is fine...for now.

Thanks for asking. :)

I hope things stay in the right for you iGary, but I got to say that I am glad I didn't get rid of my PMG4 if the G5s are this much trouble normally. I never do anything to my PM but put it to sleep and restart after updating, and maybe some occasional repairing of permissions. I hope the new Intel units aren't this high maintenance and troublesome.:cool:

mpw
Apr 26, 2006, 03:48 AM
...scary part is, in 20 years from now, i'll be haing fracking problms what that "dream system" apple will be switching to PPC G54 processors...
You're being optomistic if you think IBM/Motorola can get through 49 revisions of the PPC in just 20years, you'll be lucky to see a 3Ghz G5 in that timeframe.

rockandrule
Apr 27, 2006, 05:42 PM
Alright Gary, time for an update.

iGary
Apr 27, 2006, 05:50 PM
I finally got to a "senior" agent yesterday, and he had me run a program that dumps all the error logs and cache so "engineering" could look at it. He said that we would probably hear something back last night, early today at the latest.

Not trying to be an impatient ass, I waited till 12 our time today to leave him a voicemail, and no return call yet. So one day has turned into two. I'm really really starting to lose my patience, and despite my "bitchy" cover here, that's extremely hard to do. I'm getting close to the part where I stop being nice (like I have been doing for six weeks now) and start yelling.

I can't even begin to explain how pissed off I am - I've had four kernel panics today alone. :confused:

Any suggestions?

My plan was to call him tomorrow, and if I get voicemail to call the AppleCare number until they transferred me directly to him.

eva01
Apr 27, 2006, 05:52 PM
Demand a quad in exchange with equivalent specs (RAM and such) and give me your RAM and graphics card.

and a PCI USB card since the one i have hates my powermac and makes all my games freeze -_-

iGary
Apr 27, 2006, 05:56 PM
Demand a quad in exchange with equivalent specs (RAM and such) and give me your RAM and graphics card.

and a PCI USB card since the one i have hates my powermac and makes all my games freeze -_-

*slaps eva01*

I'm trying to wallow in self pity here, knock it off. :D

yellow
Apr 27, 2006, 06:02 PM
Gary, Gary, Gary... I'm quite glad this hasn't sent you running for the WindowsHills yet.
I'm also quite glad that I never ponied up the dough for a G5.
[hillbilly accent] Never trusted them thar thangs [/hillbilly accent]

Artful Dodger
Apr 27, 2006, 06:04 PM
I finally got to a "senior" agent yesterday, and he had me run a program that dumps all the error logs and cache so "engineering" could look at it. He said that we would probably hear something back last night, early today at the latest.

Not trying to be an impatient ass, I waited till 12 our time today to leave him a voicemail, and no return call yet. So one day has turned into two. I'm really really starting to lose my patience, and despite my "bitchy" cover here, that's extremely hard to do. I'm getting close to the part where I stop being nice (like I have been doing for six weeks now) and start yelling.

I can't even begin to explain how pissed off I am - I've had four kernel panics today alone. :confused:

Any suggestions?

My plan was to call him tomorrow, and if I get voicemail to call the AppleCare number until they transferred me directly to him.

You know Gary I hate to bring this up but it might be time to drop the old contacting the media card about this and I don't mean the local papers either when you talk to someone (if they call back). It seems that they forget people do interact with others (like in this forum) and word of mouth can really do harm. You have been more than willing to work around this problem but now it's cutting into your $$$ and maybe you should send them a bill for your down-time. Hey some places wouldn't think twice about saying this to someone in his position and give him a pinch of the real world responce time via a bill statement.

Sad to see this taking so long and worse nothing has helped out even a tad to get you by until a new machince can come in (if they even entertain it as it seems they can't even do that :rolleyes: ) Good luck.

iGary
Apr 27, 2006, 06:05 PM
Gary, Gary, Gary... I'm quite glad this hasn't sent you running for the WindowsHills yet.
I'm also quite glad that I never ponied up the dough for a G5.
[hillbilly accent] Never trusted them thar thangs [/hillbilly accent]

Well I'm at a loss as what to do - I mean this is the guy that basically decides if I'm stuck repairing and continuing to eff with this thing or giving me a new machine...but he's obviously got too many cases to deal with and I'm being blown off.

I really don't know if this is the time to start being an ass or not. :(

yellow
Apr 27, 2006, 06:12 PM
IMO, it's time... but you can still be nice about it. Just be firm.

How much of the internals have been replaced now (multiple times)?
How much downtime have you had bringing it in for this repair or that?
How much productivity have you lost with repairs, phone calls, and KPs?

Just tell the guy, I still want a Mac, but I want one that works consistantly... and this one is NOT it. I paid a TON of cash for this and I want a resolution now, no more jerking me around.

nospleen
Apr 27, 2006, 06:17 PM
Well I'm at a loss as what to do - I mean this is the guy that basically decides if I'm stuck repairing and continuing to eff with this thing or giving me a new machine...but he's obviously got too many cases to deal with and I'm being blown off.

I really don't know if this is the time to start being an ass or not. :(

I think you should just keep doing what you are doing. I think that they are more likely to help you if you express your concerns professionally. If someone was being an a$$ to me, I would not give him/her what they wanted. Maybe b/c I like to win, but still... I think you have a great shot at getting it replaced. I would save the f bombs for a later date. I think that the right thing for them to do would be to swap the mac out for a quad. Keep us updated...

rockandrule
Apr 27, 2006, 09:48 PM
I can really see where getting impatient with them would be the right thing to do, but I really don't think it's going to get you anywhere. Just tell the guy that you're tired of waiting, it's hurting your productivity infinitely and that you need to have this settled as quickly has he humanly can. Hell, if you make him fell like he's in control indefinitely then things might move quicker. Best of luck, and keep us updated..... *crosses fingers for you getting a new machine shipped to you tomorrow*

wmmk
Apr 27, 2006, 09:55 PM
You're being optomistic if you think IBM/Motorola can get through 49 revisions of the PPC in just 20years, you'll be lucky to see a 3Ghz G5 in that timeframe.

ok, thanks. i was not joking at all.

notice the system i state:
"i think a nice new rack of intel xserves with 4 HD ninty inchers hooked up and 100 TB total storage, 2TB RAM, and final cut super 16 HHHHHHHHHHHHHHHHHD should make everything ok."

that seems like a joke to me!
;)

rockandrule
Apr 27, 2006, 10:41 PM
ok, thanks. i was not joking at all.

notice the system i state:
"i think a nice new rack of intel xserves with 4 HD ninty inchers hooked up and 100 TB total storage, 2TB RAM, and final cut super 16 HHHHHHHHHHHHHHHHHD should make everything ok."

that seems like a joke to me!
;)

I think he was joking too......

mpw
Apr 28, 2006, 10:18 AM
I think he was joking too......
I was.

*sharpens sacastic stick*
**poks Democrat622 with it**

Chundles
Apr 28, 2006, 10:36 AM
but he's obviously got too many cases to deal with and I'm being blown off.

Now that's service :D :D

If it were me I'd be on the phone 24 hours a day going "fixed it yet? fixed it yet? fixed it yet? fixed it yet?"

Mind you, I'm an Aussie so I'd probably have already dumped a truckload of turds on the guys front doorstep just to give him the hint. Sounds like Mr AppleCare dude needs to get the lead out eh?

Once this is over go in every week with some old POS Apple hardware (Newton without a motherboard, PowerBook 5300 with burn marks etc) and ask him stupid questions, where can I change the handwriting prefs? Why can't my PowerBook run OS X when it says so on your website? He'll never mess with you again.

Oh, and the truckload of turds is a good idea.

iGary
Apr 28, 2006, 10:57 AM
Now that's service :D :D

If it were me I'd be on the phone 24 hours a day going "fixed it yet? fixed it yet? fixed it yet? fixed it yet?"

Mind you, I'm an Aussie so I'd probably have already dumped a truckload of turds on the guys front doorstep just to give him the hint. Sounds like Mr AppleCare dude needs to get the lead out eh?

Once this is over go in every week with some old POS Apple hardware (Newton without a motherboard, PowerBook 5300 with burn marks etc) and ask him stupid questions, where can I change the handwriting prefs? Why can't my PowerBook run OS X when it says so on your website? He'll never mess with you again.

Oh, and the truckload of turds is a good idea.

LOL

I decided this morning that I am not going to bother him at all today. That way when Monday comes around, it will have been 5 days since I gave them the cache and error logs with no response - just adding to the pile of reasons to give me a new machine.

So yeah, Monday is when I start getting a bit "firm"

yellow
Apr 28, 2006, 11:02 AM
So yeah, Monday is when I start getting a bit "firm"

Right on. I'm down with that logic. Just don't let it ruin your weekend, Rob will be pissed! :)

iGary
Apr 28, 2006, 11:08 AM
Right on. I'm down with that logic. Just don't let it ruin your weekend, Rob will be pissed! :)

I'm a bachelor this weekend - Rob has business in Dallas. Luckily there's a lot of sailing to shoot this wekend, so that will keep me out of trouble, and give me a chance to bench the PB on Aperture. :)

CanadaRAM
Apr 28, 2006, 11:11 AM
I'm a bachelor this weekend - Rob has business in Dallas. Luckily there's a lot of sailing to shoot this wekend, so that will keep me out of trouble, and give me a chance to bench the PB on Aperture...
..& arrange manure deliveries...

iGary
Apr 29, 2006, 07:04 AM
..& arrange manure deliveries...

So the guy never called back yesterday. So far I have left one voicemail and an e-mail; both very nice and courteous in nature. When I originally e-mailed him the logs for the machine on Wednesday, he said "I will put this as a high priority as you are a business" and said that we would probably hear something back that day or the next at latest.

So here it is (or will be) five days later on Monday. And no resolution or "answers" from engineering.

What should I do - seriously? I can't get ahold of this guy - goes straight to voicemail - I can e-mail him (already tried that)...

I'm really at a loss. I can't decide if now is the time to open a can of Whoopass or not. Five days with not even a callback to say "hey, sorry we're still working on it" is fracking crazy. Meanwhile my machine continues to kernel panic and require restarts...

Do I call AppleCare again and say that this guy has not called me back?

Dagless
Apr 29, 2006, 07:12 AM
Interesting. My 2005FPW was doing something similar. I counted 26 pixels that would crop up on the bottom left of the screen, but only against a black background.

I thought they were dead pixels at first but they seemed smaller than normal pixels, like someone came along and sprinkled sherbet dip over the screen. hmm. completely gone now though.

Chundles
Apr 29, 2006, 07:17 AM
Five days when you were told one = go totally apesh*t.

That's unacceptable iGary, you should be throwing stuff, yelling down the phone, calling every hour. It's really very poor service.

There better be an equal specced Quad in this for you.

iGary
Apr 29, 2006, 07:20 AM
Five days when you were told one = go totally apesh*t.

That's unacceptable iGary, you should be throwing stuff, yelling down the phone, calling every hour. It's really very poor service.

There better be an equal specced Quad in this for you.

Well I don't know if I can get it resolved today, as it is a weekend and my case got handed over to this "senior rep," but I will call today, so it is documented.

nospleen
Apr 29, 2006, 08:16 AM
Time to go nuts... Maybe you will make it on a TV show again!:D

iGary
Apr 29, 2006, 08:19 AM
Time to go nuts... Maybe you will make it on a TV show again!:D

LOL

mpw
Apr 29, 2006, 08:26 AM
...I can't decide if now is the time to open a can of Whoopass or not...
This can of whoopass, will there be t-shirts at the opening?

skunk
Apr 29, 2006, 08:31 AM
I can't decide if now is the time to open a can of Whoopass or not.Better check the "Whoop By" date on the label. It may go off if you leave it any longer...

iGary
Apr 29, 2006, 08:51 AM
Well I just spent another hour on the phone with Apple (re-explaining everything I've done etc.), and the guy said the engineering department had some questions..one of which was that there are some third-party apps on, including Internet Explorer.

So I tell the guy he must have the logs of another computer, because there is no Internet Explorer on this machine - never has, never will.

So he tells me that he is "lobbying" for me with the other case guy to get this resolved and get "something" (he didn't want to promise me anything) done for me ASAP.

I told him I needed this machine fixed or a replacement on the way early next week, as a big sailing race is in town and I can't continue to mess with the problem. (And I continued to tell him that if this big race wasn't in town, I would have just waited until Monday to hopefully hear something, but I have publications yelling at me and I have to get something done - you know, playing the Mr. I'm a Nice Guy card)

To be continued...:rolleyes:

FFTT
Apr 29, 2006, 08:59 AM
I would be talking directly to Apple Customer Relations at this point.

Meanwhile keep logs on those kernel panics.

My guess is that something is loose from when they rebuilt your machine.

This is really a shame. Most of the major G5 issues I've followed relate
to the original 2.5 GHz towers and the 2.7 GHz liquid cooled models.

The orginal 2005 "Rev B" 8DIMM PCI-X 2.0GHz and 2005 2.3 GHz models
have been much more reliable.

A few did have power supply issues causing the chirp, but that was fairly
easy to resolve with CHUD Tools.

Hopefully Apple will upgrade you to a Quad and that will be the end of your
troubles.

Generally when a machine undergoes this many repairs without solving the
problem Apple will probably " recover " it.

I'm thinking you should also run your system through a good power
conditioner if you aren't already doing so.

When I install the electric meters on most residential services, the voltage
can vary quite a bit, from 2-7 volts higher in many cases.
This can cause major problems for sensitive electronic equipment.

It wouldn't hurt to have your local power company come out and inspect
your meter base to make sure everything is ok in there.

Just tell them, you've been getting some voltage irregularities and want to
be sure there's nothing going on in your meter base.

It won't cost you anything and frankly many meter bases haven't been
opened for decades, so it's worth it for peace of mind.

I can't count how many services I've opened up to find loose connections
and completely cooked service entrance cables and meter blocks.

Considering the amount of money you've spent on your system, I wouldn't
think twice about a power conditioner and a whole house surge protection
set-up.

This may not be the cause of your current problems, but it may prevent
future headaches.

iGary
Apr 29, 2006, 09:06 AM
I would be talking directly to Apple Customer Relations at this point.

Meanwhile keep logs on those kernel panics.

My guess is that something is loose from when they rebuilt your machine.

This is really a shame. Most of the major G5 issues I've followed relate
to the original 2.5 GHz towers and the 2.7 GHz liquid cooled models.

The orginal 2005 "Rev B" 8DIMM PCI-X 2.0GHz and 2005 2.3 GHz models
have been much more reliable.

A few did have power supply issues causing the chirp, but that was fairly
easy to resolve with CHUD Tools.

Hopefully Apple will upgrade you to a Quad and that will be the end of your
troubles.

Generally when a machine undergoes this many repairs without solving the
problem Apple will probably " recover " it.

I'm thinking you should also run your system through a good power
conditioner if you aren't already doing so.

When I install the electric meters on most residential services, the voltage
can vary quite a bit, from 2-7 volts higher in many cases.
This can cause major problems for sensitive electronic equipment.

It wouldn't hurt to have your local power company come out and inspect
your meter base to make sure everything is ok in there.

Just tell them, you've been getting some voltage irregularities and want to
be sure there's nothing going on in your meter base.

It won't cost you anything and frankly many meter bases haven't been
opened for decades, so it's worth it for peace of mind.

I can't count how many services I've opened up to find loose connections
and completely cooked service entrance cables and meter blocks.

Considering the amount of money you've spent on your system, I wouldn't
think twice about a power conditioner and a whole house surge protection
set-up.

This may not be the cause of your current problems, but it may prevent
future headaches.

Thanks - yeah I tried to take a multimeter to my outlets the other day, but it doesn't have an AC volt option. The unit is currently plugged into a UPS/power conditioner, which does kick on from time to time.

If they give me a new machine, I will definitely have the power company test everything and get a new conditioner just to be sure.

ITASOR
Apr 29, 2006, 09:10 AM
The unit is currently plugged into a UPS/power conditioner, which does kick on from time to time.


Mine does too every once in a while...I think that's pretty normal.

FFTT
Apr 29, 2006, 11:05 AM
When people sign up for the whole house surge protection plan here, they
usually do a grounding survey as part of the set-up.
The surge protection hub is installed between the meter and the meter base.

The installation runs about $79-$89.00, then the protection plan bills the
account for $4.95 a month which covers any equipment damages up to
$10,000 caused by any power surge.

This is far better than filing a claim with your home owners insurance.

I lost a heat pump and drainfield pump and quite a bit of audio rack gear
from 3 major surges here on the mountain over the past 15 years.

I'm out $750.00 in deductables and needless to say, my home
owners insurance is less than pleased.

iGary
May 1, 2006, 07:53 AM
So here we are ladies and germs - five days later and no answer from my "buddy" at Apple.

Time till launch: 3:00:00.

Chundles
May 1, 2006, 08:00 AM
So here we are ladies and germs - five days later and no answer from my "buddy" at Apple.

Time till launch: 3:00:00.

Right-o.

Let me go make a cup of tea and get some nibblies. I want to see this unfold.

http://www.iwdn.net/images/smilies/paul_h_style/icon_popcorn.gif

iGary
May 1, 2006, 08:28 AM
It should be a spectacular show. :mad:

nospleen
May 1, 2006, 08:41 AM
It should be a spectacular show. :mad:

Or in Apple's case, you mean, spectacular SLOW... ;)

kretzy
May 1, 2006, 08:43 AM
I think it's time to threaten a law suit.

iGary
May 1, 2006, 09:02 AM
I'm thinking of not taking my medication until AFTER I talk to them. :eek: :D

kretzy
May 1, 2006, 09:03 AM
I'm thinking of not taking my medication until AFTER I talk to them. :eek: :D
Be sure to take it with alcohol. :p :D

Chundles
May 1, 2006, 10:22 AM
Can we move the timeline up a little bit Gary?

It's very late (1:20am) and I want to go to sleep.

iGary
May 1, 2006, 10:40 AM
Live coverage will begin in five minutes.

Mord
May 1, 2006, 10:50 AM
10 mins latter....

/me wanders if igary has exploded in agony.

iGary
May 1, 2006, 10:52 AM
Dialing my "special rep."

Ooooh...voicemail - surprise...

Calling Applecare's main line....

yoda13
May 1, 2006, 10:53 AM
I hope you are not taking any more crapola from these folks. They owe you a resolution ASAP...

Its time to go off if you haven't...(hopefully that is what you are doing now)

Good luck!!!

iGary
May 1, 2006, 10:54 AM
On hold for AppleCare "PowerMac G5" specialist.

Chundles
May 1, 2006, 10:55 AM
This is more fun than an Apple Special Event.

I reckon macrumorslive should be up and running from iGary's place.

hob
May 1, 2006, 10:56 AM
This is more fun than an Apple Special Event.

I reckon macrumorslive should be up and running from iGary's place.
We could just build an extra tab in across the top... pointing to igary.macrumors.com :p

Good luck man... we're all watching :)

iGary
May 1, 2006, 10:57 AM
On the phone with "Fred." (No that is not his real name.)

iGary
May 1, 2006, 10:58 AM
"Fred" went "Woah" when I gave him my case number...maybe because it is five miles long...He's being kind enough to get me to a product specialist (on hold while those two try and figure out the cluster-eff that is my case).

Mord
May 1, 2006, 11:00 AM
hows about we set up a igary live IRC channel, i can make one on krono.net #igary

iGary
May 1, 2006, 11:01 AM
Holding....

iTwitch
May 1, 2006, 11:03 AM
So here we are ladies and germs - five days later and no answer from my "buddy" at Apple.

Time till launch: 3:00:00.

I'm in Baltimore, wonder if I'll be able to see or hear this. :D

Good Luck

iGary
May 1, 2006, 11:04 AM
I'm in Baltimore, wonder if I'll be able to see or hear this. :D

Good Luck

Look toward the southern horizon.

I'm now 11 minutes into this call and so far I have gotten this far: "uh huh."

AlBDamned
May 1, 2006, 11:05 AM
LOL at your current "location".

This reminds me of that special event where we got text messages updating on announcements... :D

I'm now 11 minutes into this call and so far I have gotten this far: "uh huh."

That's because he's still reading the case file.

iGary
May 1, 2006, 11:08 AM
14 minutes on hold....this should be good...he was "surpirsed" when I told him I have been waiting for my "special rep" to call me back for 5 days now...

eva01
May 1, 2006, 11:09 AM
14 minutes on hold....this should be good...he was "surpirsed" when I told him I have been waiting for my "special rep" to call me back for 5 days now...

you have the best luck ever gary

so now who is taking bets for how long he is on hold?

i say 20 minutes

eVolcre
May 1, 2006, 11:10 AM
This is nuts man. I would even try emailing the STEVE@mac.com address AGAIN. It got you some action last week, maybe by bitching to it directly you can have someone ping your 'specialist'.


Your patience is incredible. I would have gone ballistic a LONG time ago ..

eV

hob
May 1, 2006, 11:10 AM
I'm now 11 minutes into this call and so far I have gotten this far: "uh huh."
It's so cheeky that they expect you to pay for all this, i always think...

CanadaRAM
May 1, 2006, 11:10 AM
Can I recommend opening another window on the Mac and playing a nice, soothing game of solitaire? Should be able to get several hands in between Uh Huh's

Eraserhead
May 1, 2006, 11:10 AM
14 minutes on hold....this should be good...he was "surpirsed" when I told him I have been waiting for my "special rep" to call me back for 5 days now...
Maybe we should all go out and buy Dell's for the customer care ;)

iGary
May 1, 2006, 11:11 AM
18 minutes...good thing I took a Xanax.

nospleen
May 1, 2006, 11:11 AM
Maybe they will give you a Powerbook G5, iphone, and an ipda for your trouble!!:D

iGary
May 1, 2006, 11:11 AM
Maybe they will give you a Powerbook G5, iphone, and an ipda for your trouble!!:D

*spits water on desk*

:D

eVolcre
May 1, 2006, 11:11 AM
DOOM might be a better idea. Imagine the person on the other end of the phone as the one you're shooting at ..

eV

iGary
May 1, 2006, 11:14 AM
21 minutes....

eVolcre
May 1, 2006, 11:15 AM
21 minutes....


I don't get this. Admittedly, my issues weren't as severe as yours, but when I had my issues last week with the MBP, they were fixed relatively easy as compared to you


eV

Chundles
May 1, 2006, 11:16 AM
Gary! Gary! Gary!
http://images.google.com/images?q=tbn:OgyzJO22zziopM:www.trsrockin.com/images/Gary_Cheerleaders_Card.jpg

Google "Gary Cheerleaders" on Google Images - this is the first one that pops up. I was trying to find the ones from the Nicorette commercial but I can't. This one will do though.

Mord
May 1, 2006, 11:16 AM
someone needs to demand a replacement.

iGary
May 1, 2006, 11:19 AM
I don't get this. Admittedly, my issues weren't as severe as yours, but when I had my issues last week with the MBP, they were fixed relatively easy as compared to you


eV

Well yeah - the thing is everyone has got a lot invested at this point - they have $2,000 worth of repairs invested in this POS, which will end up a refurb - and now they are looking at the prospect of a $3700 replacement machine for this customer relations nightmare...

I took this in four weeks ago for the reason - one of the biggest sailing races on the planet is here this week, and I now have about 2,000 frames of images to edit...and clients bitching at me...time for them to do something right - I've been jumping through hoops enough, and never raised my voice once to anyone...once...and I won't. I'm just not hanging up until I have an RMA label for this POS and a replacement on the way.

iGary
May 1, 2006, 11:20 AM
28 minutes....

eVolcre
May 1, 2006, 11:21 AM
Well yeah - the thing is everyone has got a lot invested at this point - they have $2,000 worth of repairs invested in this POS, which will end up a refurb - and now they are looking at the prospect of a $3700 replacement machine for this customer relations nightmare...

I took this in four weeks ago for the reason - one of the biggest sailing races on the planet is here this week, and I now have about 2,000 frames of images to edit...and clients bitching at me...time for them to do something right - I've been jumping through hoops enough, and never raised my voice once to anyone...once...and I won't. I'm just not hanging up until I have an RMA label for this POS and a replacement on the way.


Go Gary Go Gary Go ...

Good move on taking the lobster away from steve's head in your avatar. Why anger the Karma Gods ...

eV

iGary
May 1, 2006, 11:22 AM
Off hold.

AlBDamned
May 1, 2006, 11:23 AM
Well yeah - the thing is everyone has got a lot invested at this point - they have $2,000 worth of repairs invested in this POS, which will end up a refurb - and now they are looking at the prospect of a $3700 replacement machine for this customer relations nightmare...

I took this in four weeks ago for the reason - one of the biggest sailing races on the planet is here this week, and I now have about 2,000 frames of images to edit...and clients bitching at me...time for them to do something right - I've been jumping through hoops enough, and never raised my voice once to anyone...once...and I won't. I'm just not hanging up until I have an RMA label for this POS and a replacement on the way.


Yeah it shouldn't have come down to this really. They should have replaced it long ago. But you can imagine what "the rules" say: "Don't replace one of those mothers unless you really really have too." :rolleyes:

iGary
May 1, 2006, 11:33 AM
OK - the product specialis said that he would have to wait 24-48 hours to hear from engineering, and I told him that tha was unacceptable - I have already been waiting for five days.

He kept saying that he would get back to me, leave messages for the other guys...and I nicely told him that he's either going to have to hang up on me and I will call back or get this resolved with someone else...or he can help me because I am not hanging up until this is fixed.

I now have nearly an hour wrapped up in this and have gotten nowhere...

eVolcre
May 1, 2006, 11:36 AM
OK - the product specialis said that he would have to wait 24-48 hours to hear from engineering, and I told him that tha was unacceptable - I have already been waiting for five days.

He kept saying that he would get back to me, leave messages for the other guys...and I nicely told him that he's either going to have to hang up on me and I will call back or get this resolved with someone else...

I now have nearly an hour wrapped up in this and have gotten nowhere...


Ridiculous. You need to be shipped a replacement ASAP and given an RMA to return what you have ...

eV

eva01
May 1, 2006, 11:41 AM
Can't wait to hear his response

iGary
May 1, 2006, 11:42 AM
The thing that bugs me most (and I told him this) is that I have been really nice about this...jumped through all the hoops I have been asked to...never yelled at anyone...and it's getting me nowhere.

I even told him that I love Apple so much that I'm one of these nutjobs that sits out in front of Apple Stores for software releases...

On hold again.

Frack. He won't budge...wait to hear from engineering.

Time to call customer relations.

eva01
May 1, 2006, 11:43 AM
frack even i got a replacement after two phone calls on an ibook o_O

iGary
May 1, 2006, 11:46 AM
On with customer relations....

iGary
May 1, 2006, 11:53 AM
Transferring me back to Technical Support....


My head is about to explode.

eva01
May 1, 2006, 11:54 AM
Transferring me back to Technical Support....


My head is about to explode.

let me give you a hug

*hugs*

iGary
May 1, 2006, 11:56 AM
I'm in a foreign country now...

eva01
May 1, 2006, 11:56 AM
I'm in a foreign country now...


ooo maybe Delaware.

eVolcre
May 1, 2006, 11:59 AM
I'm in a foreign country now...


*aside*

If it's China tell them to apply the thermal paste on the 17" MBP's properly!:rolleyes:

*back to the debacle*

iGary
May 1, 2006, 11:59 AM
Well the automated voice was British an now I am talking with an Indian/Pakistani/I'm sorry I don't know the PC term guy.

nospleen
May 1, 2006, 12:02 PM
Well the automated voice was British an now I am talking with an Indian/Pakistani/I'm sorry I don't know the PC term guy.

Can you take it to the store and deal with them face to face? I wonder if they can make the call and swap it out there?

iGary
May 1, 2006, 12:03 PM
Can you take it to the store and deal with them face to face? I wonder if they can make the call and swap it out there?

I don't know....:rolleyes:

I'm about to throw the thing in the trash.

eva01
May 1, 2006, 12:05 PM
I don't know....:rolleyes:

I'm about to throw the thing in the trash.


i will take it from you.

Demand a replacement and tell them you are keeping the defective 2.7

This really is ridiculous Gary T_T

iGary
May 1, 2006, 12:06 PM
20 minutes on hold...again....

iGary
May 1, 2006, 12:07 PM
Product specialist #2. :rolleyes:

iGary
May 1, 2006, 12:11 PM
UGH

"Let me read over these case notes."

Hold please.

AlBDamned
May 1, 2006, 12:13 PM
UGH

"Let me read over these case notes."

Hold please.

I'd keep going up the chain with this guy until you get someone who's above "engineering" or can give you a clear response. If they've got the case notes they can see how screwed the machine is.

iSaint
May 1, 2006, 12:14 PM
UGH

"Let me read over these case notes."

Hold please.

Nice, but firm: "No, let me stay with you while you read over the case notes. I'll provide comment as to the accuracy of the case as reported in your computer."

Mord
May 1, 2006, 12:14 PM
you need to take legal action.

iGary
May 1, 2006, 12:17 PM
Basically from here, I am goin to play the "Everyobody works for someone - who do you work for, I want to speak to them card" if they try and blow me off.

iSaint
May 1, 2006, 12:22 PM
remind me how old this computer is...?!

ToddW
May 1, 2006, 12:22 PM
good luck with your endeavor, i think you should get a replacement. also, thanks for making my moday a little bit better. I started reading this thread over an hour ago and it was a nice lunch read. I will definately keep this refresh going.

iGary
May 1, 2006, 12:24 PM
OK - the not yelling part just went out the door. "You were told, sir."

Oh hell no.

He told me he was the highest tech support level at Apple I could talk to, and that there was no further person he could "escalate" this case to. I told him that if "escalating" something means waiting 5-7 days for a response....

I told him I want a replacement and that I don't have any time to waste on this, with all due respect.

I'm on hold.

4God
May 1, 2006, 12:24 PM
you need to take legal action.


I agree. Maybe even an all expenses paid triip to 1 Infinite Loop. ;)

iGary
May 1, 2006, 12:26 PM
remind me how old this computer is...?!

9 months...

iSaint
May 1, 2006, 12:37 PM
9 months...

maybe she's pregnant...

eva01
May 1, 2006, 12:39 PM
good for you gary yelling. That somehow worked for me on my replacement

zelmo
May 1, 2006, 12:44 PM
Gary, you have been incredibly calm, patient, and understanding through all of this. I would have had an aneurism or two by now.

Time to kick some Product Specialist Ass™ Just think of the person on the phone as your Friendly Southwest Air Customer Satisfaction Representative. You know what to do...;)

iGary
May 1, 2006, 12:46 PM
I'm going to end this here, because if I get any more involved with this I'm probably going to have a nervous breakdown...

The guy said that the repairs that have been done to my machine so far "do not warrant a replacement." So, in the mean time, I am being punished for their:

a) Inability to fix the problem.

b) Unwillingness to understand that waiting a week to two weeks for an "answer from engineering" is unacceptable.

c) Inability to acknolwledge that I have been treated poorly and compensate me for it.

And I have a $3500.00 hunk of **** on my desk that doesn't work, and they don't really give a ****.

The wanker even said "If this is a business critical machine, you ought to have a backup" to which I responded "Yeah, I did that last week and you guys shipped me a dented and scratched machine." *crickets*

All I can say is if you buy a pro machine from Apple, don't expect that you make a living off the thing to mean ****. Worst customer service ever. They won't call you back when they say they will, they wil deny there are any higher levels you can go to and basically make you miserable, even though you have done EVERYTHING they have told you to.

At this point, I wouldn't recommend an Apple to my worst enemy. And that's a real switch from where I used to be with these people. This has really tainted my customer relationship with Apple.

I'll just have to wait until I hear from them again *whenever that is.*

Eraserhead
May 1, 2006, 12:51 PM
I hope someone senior at Apple is reading this...

eVolcre
May 1, 2006, 12:52 PM
Your email to the steve address DID get a result. Email the address again and just link to this thread. It shows that you have jumped through hoops and been incredibly patient. Give it a shot ...

eV

iMetroid
May 1, 2006, 12:56 PM
This is tough, man. I live in Baltimore. This might sound a little far off, but there's at least two Apple Stores in this area. Not sure how many are close to you. Since this hasn't worked with the Apple Stores in your area, you should drive down (or over) here and try your luck. Of course, gas prices are too high. I don't think Apple Care would cover that (:p). If it comes to this, you should try calling one of them to see if they're any better.

iGary
May 1, 2006, 01:00 PM
This is tough, man. I live in Baltimore. This might sound a little far off, but there's at least two Apple Stores in this area. Not sure how many are close to you. Since this hasn't worked with the Apple Stores in your area, you should drive down (or over) here and try your luck. Of course, gas prices are too high. I don't think Apple Care would cover that (:p). If it comes to this, you should try calling one of them to see if they're any better.

I've hauled it off enough times...but thanks for the suggestion...I'm at their mercy at this point...I'll just wait and see what they have me do.

eva01
May 1, 2006, 01:08 PM
I really don't get why they are being so difficult with this.