How many UK'ers waiting for TNT? [Archive]

liketom

May 9, 2006, 04:28 AM

So how many of you guys are in the UK waiting for a TNT delivery?

Looks like TNT have f***ed up big time and my MBP17 is still sitting in Shanghai airport, even though they picked it up from Apple on the 6th... :mad:

Pete
thats not TNT who is doing that part of the delivery its the nagal+ someone -
as soon as you mac reaches europe then TNT will take over

normal ish times

china to europe - from 2-6 days
europe to you - 2-4 days

smile though as TNT WILL F*** it up for you somewhere alone there small line;)

icecavern

May 9, 2006, 04:37 AM

Well originally the order said ship by the 8th, delivery by the 10th. Then it shipped on the 6th and delivery changed to by the 12th. Now it's the 15th... I've never bought from the Apple store before and I have to say the experience isn't that great, if FedEx can deliver them in the US why can't TNT get them to the UK sooner.

Wish they'd used UPS, it would be here by now :(

m2uk

May 9, 2006, 04:49 AM

Shipping to Europe is a joke with Apple Store and their "logistics partner".

So many bad experiences :( The Yankees wouldn't put up with it though.

icecavern

May 9, 2006, 04:54 AM

Well once it arrives I'll definately be giving Apple some feedback, at this rate it'll be mid next week before I get it, which is some way off the 2-3 days shipping they quoted.

Pete

harrinp1

May 9, 2006, 04:54 AM

Well originally the order said ship by the 8th, delivery by the 10th. Then it shipped on the 6th and delivery changed to by the 12th. Now it's the 15th... (

My order is the same. Took the slow rickshaw from factory to Airport
and is now stuck there. Was originally meant to ship on the 12th with
delivery on the 18th so I can't really complain too much.

assscat

May 9, 2006, 05:47 AM

icecavern

May 9, 2006, 05:52 AM

Yeah that's what mine says... Basically it sounds like they screwed up and didn't put the crate on the plane :mad:

harrinp1

May 9, 2006, 06:00 AM

08 May 2006 12:00 Pudong International Airport Potential Connection Delay
06 May 2006 22:00 Shanghai Shipped From Originating Depot
06 May 2006 15:40 Shanghai Consignment Received At Transit Point

Potential connection delay!!! What does that mean? Stupid couriers... :mad: :mad:

Same here. I noticed that the Date on the Apple tracking page changed from the 12th to the 15th a long while before the update to the TNT tracking.

SamJ

May 9, 2006, 06:14 AM

assscat

May 9, 2006, 07:48 AM

i got an iMac delivered on the 29th March. Funnily enough mine went throught the nagel+ peole but actually got transferred to UPS instead of TNT. My order confirmation even said it would ship with TNT. You might be in luck with UPS after all...

No such luck - the info above is from TNT's tracking, so they've aleady got hold of the shipment in Shangai.

If they simply forgot (or whatever!) to put the crate on the plane, then we should see some movement ASAP. I do hope that's all that went wrong...

icecavern

May 9, 2006, 08:13 AM

Doesn't matter why it's not left shanghai, it hasn't and it's not looking hopeful for this week now :(

assscat

May 9, 2006, 08:21 AM

Doesn't matter why it's not left shanghai, it hasn't and it's not looking hopeful for this week now :(

Yeah, that's pretty poor from TNT/Apple. I was hoping to get it by the weekend at least, and now it's looking like next Monday :mad: But there's nothing we can do except sit and wait... My worry is that it's going to be one of those snafus where the consignment goes AWOL and noone takes responsibility for it i.e. we don't see our MBPs until sometime late June.

Rant: honestly - putting a consignment on a plane; just how difficult do TNT find that?! It's their business, it should be a core competency. And what's worst is that I have no option, no choice to use a more reliable carrier - I've got to accept the carrier of Apple's choice. :mad: :mad: :mad:

XIII

May 9, 2006, 08:23 AM

TNT were pretty great with my iMac. Took just over 2 days from Shanghai to my house (arrived at 7 in the morning on the 3rd day).

assscat

May 9, 2006, 08:24 AM

To be fair, TNT have been fine in the past with all of my other Apple purchases. No complaints there. But that doesn't get my MBP out of Shanghai any sooner...

icecavern

May 9, 2006, 08:29 AM

I've never really had good experiences of TNT, almost as bad as ANC in my book :eek:

FireArse

May 9, 2006, 08:51 AM

Can I just add that I've just had excellent experience with TNT.

They tried to frop off my Miglia USBTV thingon Friday afternoon - I had just missed them. Anyway it was like 23:00 that Friday, and I thought, "Would it hurt to call the number and see what they can do?"

I hadn't expected anyone to pick up - but a bloke picked up and askedfor my reference. To cut a long story short, he said he'd try to put it out for the Saturday delivery - it was in my hand 10hours after that!

Well done bloke in the Luton TNT place - you're a legend. Even the guy who delivered the thing seemed in a great mood. Great service, well done TNT, very happy!!

FireArse

PatrickF

May 9, 2006, 11:10 AM

To be fair, TNT have been fine in the past with all of my other Apple purchases. No complaints there. But that doesn't get my MBP out of Shanghai any sooner...
I found the tracking between Shanghai and Amsterdam/Arnhem non-existant when I ordered my 15" MBP. I couldn't even use the old method of checking Kuehne & Nagel's tracking for that part of the journey.

Took about 4 days I think for mine to get to The Netherlands (although part of that was over the weekend).

dcv

May 9, 2006, 11:16 AM

icecavern

May 9, 2006, 11:30 AM

Your "shipping" email from the Apple Store should give an estimated arrival date. In most cases (and from previous purchases) I think this is approximately a week for macs and a couple of days for any other hardware bits to the UK. I've had only positive experience purchasing from the Apple Store and I'm sure it was TNT who delivered on at least one of those occasions. Patience is a virtue ;)

Yes the shipping email does, but the apple site and TNT are now moving this date as it appears they're still stuck in Shanghai. I'm sure it's a cock up on someones part or customs holding the shipment and it'll soon work it's way here.

I'm just peeved that I don't have my shiney new toy :(

assscat

May 9, 2006, 04:26 PM

This from Apple:

"Estimated Delivery Date: 15 May 2006 (Subject to change)
Current Delivery Status: In Transit to Customer - Shipment on Schedule"

It sure is easy for the shipment to be "on schedule" when the estimated delivery date keeps changing to compensate for the "scheduled" delays in delivery… :mad:

Wellander

May 9, 2006, 05:00 PM

Hi,
I am sorry for asking this off topic question.
And sorry if I am stupid.
But what is TNT? A shipping company? Soemthing different?
Thanks.

assscat

May 9, 2006, 05:03 PM

But what is TNT? A shipping company? Soemthing different?

Yep, it's a courier service, like UPS, DHL etc. (only it's not all that good at shipping out of Shanghai…).

harrinp1

May 9, 2006, 05:03 PM

Hi,
I am sorry for asking this off topic question.
And sorry if I am stupid.
But what is TNT? A shipping company? Soemthing different?
Thanks.

Trinitrotoluene or a courier company.

robert-a-hudson

May 9, 2006, 05:50 PM

tnt originally couldnt find my shipment

then one of the delivery connections had a receiver on holiday, so it was delayed by a day!

oh well, i sent it back by tnt yesterday, but i cant get the damn tracking to work!

icecavern

May 10, 2006, 03:28 AM

assscat

May 10, 2006, 06:19 AM

Ditto here.

It seems increasingly unlikely that they're going to arrive by Monday. Stuck in Shanghai since Saturday...

If you get no satisfactory response from your email, I'll call the apple store and find out what they're going to do about it.

icecavern

May 10, 2006, 06:21 AM

Might be worth you contacting them as well anyway, multi pronged attack and all that.

Pete

icecavern

May 10, 2006, 06:52 AM

10 May 2006 10:29 Amsterdam Consignment Received At Transit Point

Whoooo hoooooooo :D

harrinp1

May 10, 2006, 07:24 AM

Same here - guess its time to update your sig.

Lets hope they aren't too busy smoking in Amsterdam and
forgot to load it on the plane!

icecavern

May 10, 2006, 07:43 AM

Indeed I've updated my sig just now...

Surely it must get here before the weekend now...

assscat

May 10, 2006, 08:04 AM

Clearly the email to Apple, and the very mention of my calling them has got things moving. Thus is the influence wielded by the MacRumors forum members :p

Yes, from Amsterdam (in my experience) means the consignment should be in the UK tomorrow, and then possible final delivery tomorrow too. But yes, by the weekend is a definite likelihood now. :)

icecavern

May 10, 2006, 08:09 AM

Final delivery tomorrow would be cool, but I'll settle for friday :D

icecavern

May 10, 2006, 08:36 AM

Well I just had a reply from the apple store. Now I won't hold my breath but... :eek:

Dear Peter,

Thank you for shopping at the Apple Store.

At your request, we checked the status of your order. TNT expects to deliver your order today. The consignment number is xxxxxxxxx. For more details, please contact TNT at Freephone 0800 100 600.

Alternatively, you may track the shipment at <http://www.tnt.com>. Be prepared to provide the above consignment number.

Please do not hesitate to contact us if you need further assistance from Apple.

Answers to many post-sales questions can be found at the Apple Store Customer Service website:
<http://promo.euro.apple.com/promo/help/uk/consumer>

Kind Regards,
Susan

Susan Ahern
AppleStore - Execution,
AppleStore Europe,
Cork,
Ireland.
Uk:0800 039 1515
Ire: 1800 88 20 29

assscat

May 10, 2006, 10:39 AM

That'll be impressive performance if indeed the consignment is still in the Netherlands.

Maybe Apple know something TNT tracking isn't telling us...

icecavern

May 10, 2006, 10:44 AM

Well TNT still says it's in Amsterdam so either the TNT tracking page is out of date or TNT are lieing to Apple :confused:

harrinp1

May 10, 2006, 11:03 AM

Well TNT still says it's in Amsterdam so either the TNT tracking page is out of date or TNT are lieing to Apple :confused:

I think the tracking page only seems to update every couple of days and
is only accurate to what continent the package is in.

I'll be happy for delivery on Friday and delighted if before. Not sure if TNT would try to delivery at the weekend.

icecavern

May 10, 2006, 11:49 AM

I think the tracking page only seems to update every couple of days and
is only accurate to what continent the package is in.

I'll be happy for delivery on Friday and delighted if before. Not sure if TNT would try to delivery at the weekend.

Well today isn't going to happen despite what Apple might be telling me. But I'm hoping for tomorrow.

assscat

May 10, 2006, 01:09 PM

10 May 2006 17:37 Arnhem Hub Consignment Received At Transit Point
10 May 2006 10:33 Amsterdam Consignment Received At Transit Point
08 May 2006 12:00 Pudong International Airport Potential Connection Delay
06 May 2006 22:00 Shanghai Shipped From Originating Depot
06 May 2006 15:40 Shanghai Consignment Received At Transit Point

Progress...

Hopefully it'll transfer to the UK overnight, out for delivery tomorrow? At least, it's looking good for delivery by the weekend (barring any more "Potential Connection Delays").

icecavern

May 10, 2006, 01:12 PM

Yours has got further than mine now lol

mpw

May 10, 2006, 01:26 PM

...I've had only positive experience purchasing from the Apple Store and I'm sure it was TNT who delivered on at least one of those occasions....
I guess you're blessed with luck and looks then 'cause they've always screwed up deliveries to me somewhere. My iMac got from China to the UK in something like 2days then took 5days to complete the last leg of the journey that I can do in about 1½hrs.:mad:
They had such a hard time not fucikng-up deliveries to me they threw in the towel and AppleStore Online doesn't even take orders from Jersey anymore.:mad:

harrinp1

May 11, 2006, 05:06 AM

Yours has got further than mine now lol

My MBP still seems to be in Amsterdam :(

icecavern

May 11, 2006, 05:11 AM

Mine too according to the TNT tracking page. I've emailed Apple again, this is getting silly really. They're telling me one thing and TNT tracking is telling me something different.

Pete

assscat

May 11, 2006, 05:51 AM

Mine's still in Arnhem...

Prospects for pre-weekend delivery are not looking so bright now. Unless the tracking is misleading us, of course. Who knows. Let's see what Apple have to say this time!

icecavern

May 11, 2006, 07:00 AM

I'm betting if I get a reply from Apple it will say the same as yesterday. TNT should deliver today. And I bet they'd say the same now every day until it gets delivered.

Oh and mine still says Amsterdam so yours has got further than mine lol

assscat

May 11, 2006, 08:25 AM

Actually, the tracking seems pretty flakey compared to the last few times I've bought from the Apple Store. I seem to remember that usually the TNT tracking notes when consignments have left places (hubs etc.) - not just when they've been received - and when they're in the air; being transported from the Netherlands to the UK, for example. Some of those things appear to be missing this time, which is strange... :confused:

I would have expected the transfer from the Netherlands to the UK to at least be in progress (and noted in the tracking) by now; the MBPs have no reason to remain Amsterdam/Arnhem longer than overnight.

And that some individual consignments are still listed in the tracking as being in Amsterdam raises futher doubts about TNT's tracking credibility. It seems unlikely that the UK-destined MBP consignment has been split up.

icecavern

May 11, 2006, 08:48 AM

I have no words...

Dear Peter,

Thank you for shopping at the Apple Store.

Your order shipped on 06.05.2006. Please allow an estimated 5 to 7 working days for delivery.

We currently have an estimated date of delivery of between 11/05 and 12/05.
The goods are in transit from our European hub and are not out for delivery to your shipping address today 11/05.

There are two ways to check the status of your order:

1) Click "Check Order Status" on the right side of the home page of the UK Apple Store. You will be asked for your Apple ID and password.

2) Visit <http://store.apple.com/Apple/WebObjects/ukstore?orderStatusSelfService=yes>. Enter your Web Order Number (or Apple Sales Order Number) and the Post Code, then click Find.

To track the shipment of your order, visit <http://www.tnt.com>. Be prepared to provide the consignment number xxxxxxxx.

You can also call TNT on freephone 0800 100 600. Thank you for your request, your invoice has been sent to you at peter.stewardson@newport-networks.com emailAddress

Answers to many post-sales questions can be found at the Apple Store Customer Service website:
<http://promo.euro.apple.com/promo/help/uk/consumer>

Kind regards,

Patrick
Apple Store
Direct Sales Support
Hollyhill Industrial Estate
Cork
Ireland

UK -0800 039 15 15
Ireland - 1800 88 20 29
Finland - 0800 975 30
Denmark - 802 000 48

icecavern

May 11, 2006, 10:33 AM

11 May 2006 15:24 Northampton Hub Consignment Received At Transit Point

Well at least it's in the country now...

If it's not here tomorrow I'll cry I swear

harrinp1

May 12, 2006, 02:58 AM

Well at least it's in the country now...

If it's not here tomorrow I'll cry I swear

Looking hopeful:-

12 May 2006 07:31 Liverpool Out For Delivery
12 May 2006 07:12 Liverpool Airport Consignment Received At Transit Point

m2uk

May 12, 2006, 03:05 AM

icecavern

May 12, 2006, 03:10 AM

New Update:

12 May 2006 07:59 Liverpool Vehicle Stolen: Police Alerted. Customer/Shipper to be advised like
12 May 2006 07:31 Liverpool Out For Delivery
12 May 2006 07:12 Liverpool Airport Consignment Received At Transit Point

:D :D Hey I used to live up there... Why do you think I'll have mine today :D

Just checked the status of mine and is says out for delivery too... So fingers crossed... Just cleared a space on my desk :D

m2uk

May 12, 2006, 04:22 AM

Hope you are right :) When mine says "out for delivery" it means next working day due to the dumb way TNT is organised. If only they'd use DHL or UPS!

icecavern

May 12, 2006, 04:24 AM

It's here! :D

Sat on my desk right now...

:D

icecavern

May 12, 2006, 04:30 AM

Just done a pixel check and it has a dead pixel :(

m2uk

May 12, 2006, 04:49 AM

Guessed a Scouser would come and have something away :)

Seriously though. Bummer. This is also what pees me off with Apple's poor logistic service (compared to what one sees happens in the US). If you get something DoA or not quite right you have to waste even more time getting it replaced and waiting equally as long. Hope you can shout at them and get a resolution.

icecavern

May 12, 2006, 05:17 AM

Yeah but don't companies deem up to a set number of pixels as exceptable?

PatrickF

May 12, 2006, 05:21 AM

Yeah but don't companies deem up to a set number of pixels as exceptable?
I believe Apple's specs are either up to 5 dark pixels or 3 light pixels (or a combination of 7) are acceptable. This is quite standard for all LCD/TFT manufacturers.

Although this gets blurred a bit because they usually also take into account the position of the dead pixels, so if you had a few right in the center they'd be more inclined to replace it than if the pixels were around the edge of the screen. With one dead pixel I doubt they'll replace it unless they're in a very good mood.

Try massaging the pixel. This has been discussed before on this forum.

icecavern

May 12, 2006, 05:25 AM

I've given it a quick massage but will try a few times. TBH it's hardly noticable with it being black and only one pixel.

All my previous displays have been perfect though, guess I'd been lucky until now

icecavern

May 12, 2006, 06:22 AM

two hours later and it's pretty hot, much hotter than my powerbook ever got. The bar above the function keys is very hot, you can't hold your fingers on it for too long without it being uncomfortable. I have had it sat on top of the cloth bag it comes in so have put it straight on the desk to see if it cools down.

All I've done so far is format the drive and start a reinstall so nothing too intensive.

It is plugged in though.

Max on Macs

May 12, 2006, 01:33 PM

I have always had bad experiences with TNT with new products, but with products that are a few months old it seems fine. Maybe it's the extra load? Still, I went to the shops and bought my MBP the second one of the stores had them in stock, and while I got mine a week or so after most people in the US who ordered them, I got mine a few weeks before most people on these forums in Europe who ordered one and complained about the delivery time. I always buy new products from the store as soon as they have them, I seem to get them quicker. Anything that's not new I order online.

assscat

May 13, 2006, 06:56 AM

So it came yesterday! :)

And it's going back ASAP –*the latch is not working properly: the one on the right hand side doesn't click into place and allows the right side to open up when I pick up the MBP. :mad:

I can go through this whole process again now, since they've ordered me a "high priority" replacement.

Other than the latch it is a blazing fast machine. It got hot above the F keys, but not excessively so. No probs with the screen – it fairs very well against my 20" iMac screen.

assscat

May 13, 2006, 09:09 AM

Although "high priority" appears to be a relative term:

Estimated Shipped By May 24, 2006
Estimated Delivered By Jun 1, 2006

Alan Taylor

May 14, 2006, 02:04 PM

assscat, I know how you feel!

I had terrible problems through MBNA, so the apple store told me that they would have my order shipped out as priority. The estimated date was the 16th according to the Apple store, but TNT keep changing between the 19th and 22nd. It currently says 22nd despite ariving in Amasterdam at 8am this morning....

assscat

May 14, 2006, 03:47 PM

It currently says 22nd despite arriving in Amsterdam at 8am this morning....

Well, hopefully your's'll be in the UK tomorrow morning…

assscat

May 15, 2006, 04:36 AM

Although "high priority" appears to be a relative term:

Estimated Shipped By May 24, 2006
Estimated Delivered By Jun 1, 2006

Or maybe not…

15 May 2006 15:27 Shanghai Shipped From Originating Depot

:)

harrinp1

May 17, 2006, 05:33 PM

Has anybody contacted the UK Apple store about a refund following the price reduction? I have sent an email but not had a respone yet. I couldn't find a similar 14 day price guarantee statement on the Uk store web site.

assscat

May 18, 2006, 04:19 AM

Yes, I phoned Apple on Tuesday and the sales rep said no problem, £100 refund on my credit card.

But… since my first MBP was DOA, I am still waiting for the replacement. Only when that arrives will the cash actually be refunded. If the MBP delivery is delayed beyond the 14 days, then he said I don't get the refund! Weird policy…

Assuming you have your MBP in hand, getting the refund should be no problem.

harrinp1

May 18, 2006, 06:06 AM

Assuming you have your MBP in hand, getting the refund should be no problem.

While I was on hold to Apple I received an email saying that they will
refund the difference :-)

Should go some way towards buying some more memory - has anybody ordered
any, will probably go with crucial but just checking my options.

assscat

May 18, 2006, 10:37 AM

harrinp1

May 18, 2006, 10:44 AM

Cool, good for you!

My replacement MBP is getting closer…

17 May 2006 19:18 Arnhem Hub Consignment Received At Transit Point
15 May 2006 15:27 Shanghai Shipped From Originating Depot
15 May 2006 15:25 Shanghai Consignment Received At Transit Point

Seems to be moving a bit quicker than the first shipment. Hope this one is okay!

So far mine seems fine apart from getting rather hot.

wyrmintheapple

May 19, 2006, 07:02 AM

Well no updates to the TNT tracking, so still looks like it's stuck in Shanghai.

I've emailed the apple store through there online form to see whats going on. When I ordered it I was told it would be with me today, and the estimated delivery date appears to be slipping daily with it still aparently not moving from shanghai. At this rate it would have been quicker to wait until the local John lewis had one in and nip over for one in my lunch hour...

Pete

Its NEVER faster to wait till John Lewis get them in. I used to work at the Southampton branch, trust me, this is one example of a company sooooo not equipped to handle electrical goods.

It takes around 4 days to transfer from a local warehouse only 1km away to the branch itself, then maybe a further 2 days to get one up to the shop floor.

In the cut throat, high priced, fast paced world of consumer electronics, John Lewis treat DVD players and stocks of iPods with the same priority as packs of pencils and picture frames.

dantay

May 19, 2006, 08:01 AM

Well i'm waiting on my second replacement MBP and as there has been a model upgrade i'm getting the 2.16Ghz and a £100 refund and they threw in a USB Modem too. I kept on at them and have been moved from priority 2 to 1 and they have shipped my replacement today with TNT. I fully expect this unit to whine and have poor build quality too.....I really don't know why its so hard for them to get a straight keyboard and a lid that closes flush?! I also decided to go for a glossy screen as this is now an option and I found the matt one looked a bit washed out. Well here's hopeing I get one of the few perfect units!

assscat

May 19, 2006, 08:48 AM

I kept on at them and have been moved from priority 2 to 1 and they have shipped my replacement today with TNT.

All replacements should be priority one! I called Apple last Saturday to report my DOA MBP and the replacement arrived today. Not checked it yet, though…

dantay

May 19, 2006, 09:00 AM

All replacements should be priority one! I called Apple last Saturday to report my DOA MBP and the replacement arrived today. Not checked it yet, though…

Good luck....let us know....and the week of build.

assscat

May 20, 2006, 04:56 AM

Good luck....let us know....and the week of build.

Week 18.

No whine. No excessive heat. Latch works as it should. Top aligns with base when the lid is closed. All super! And stunningly fast. The assscat is officially happy :)

Bogey

Jun 23, 2006, 09:30 AM

Here's another one for the collection:

Ordered Macbook on the 3rd of June. Realised pretty quickly that I'd accidentally neglected to mention that the billing and shipping addresses were different. Called them up, they told me that they couldn't (be arsed to) do anything because the order had been processed, and that I should call them when I get my shipment email. Got that on the 10th but missed it that day, following day was a Sunday so called them on Monday the 12th, they said they'd sort it out. Fine.

TNT then attempted to deliver the thing on the 14th to the old address, and failed. Goes back to depot. Call TNT to make sure they've got the new address. They haven't. Email apple who tell me that they'll deliever to the new address the following day (15th). Nothing. Call TNT on Friday 16th, they tell me it'll definitely arrive on Monday. Feeling slightly irritated, but grudgingly accept.

Monday 19th, nothing turns up. Notice that evening that there's a voicemail message on my phone. What TNT do in these situations apparently is to call the customer before sending the goods out, and if the customer isn't waiting by the phone, they don't send the goods. No one told me to expect a phone call. Call them the next day (tues 20th) to rearrange delivery for Wed 21st in the morning. Nothing happens. Call them, they say they tried to call me again that day (untrue, or at least no message this time), but that I should get it the next day.
Call them again on Thursday after nothing turns up. No one seems to know where the package is. Speak to a different person each time, get passed around, wait on hold for ages, eventually told to wait for a phonecall from customer service. No call. Call Apple, they say they'll "put in a request" to TNT, but I'm unlikely to get my computer till Monday 26th, but they'd call me the next day (today) and let me know what's happening. Totally unapologetic, and so far, at 2.30pm, no call. If I get the thing on Monday, it'll be with a sense of weary relief, rather than the giddy excitement I was feeling a week before.

To recap:

3 Jun - Ordered
10 Jun - Shipped from Suzhou
13 Jun - Arrived in UK

26 Jun - Delivered?

So, two questions:

1. Who would people recommend I complain to? Apple presumably, or maybe them and TNT. Can anyone suggest a good email address, someone as high up as possible ideally.

2. Is this eating into my warranty and my 90 days of free tech support?

Thanks for reading, and, yes, TNT are spectacularly, monumentally useless and Apple don't seem particularly bothered about it.