iMac Delayed?

[Huwrobs@mac.com]

Hey,

I ordered a CTO 20" imac from the UK Apple store on the 1st of July, and was told that the estimated shipping date would be the 5th, and that I should recieve it by the 8th. When I checked this morning though, the estimated shipping dates gone up to the 14th of July...Has this happened to anyone else? Anyone have any idea why my imacs being delayed?

Cheers Guys! :)

[Eidorian]

Updates coming soon maybe?

[BlizzardBomb]

*Bell ringing* July the 14th is Conroe's release date... but surely... it can't be! :confused:

[rudy]

Happened to me as well, I bought i on the 30th June over the phone with an estimated shipping date of the 4th July to be received by the 6th.

On the 4th they changed their minds, it was to be shipped by the 7th and received by the 18th! I called them up asking what they were playing at and they said they'd "prioritise" my order, later that day the dates changed again to be shipped by the 6th to be received by the 14th.

The latest is it shipped yesterday(5th) and when I called today they said it was on its way to England from Cork,Ireland. Estimated delivery time anywhere from the 7th to the 14th, thats 6 working days yet it'll be in England by now.

This is shocking from what I thought would be a company with a very good customer service and as this is my 1st purchase from apple I wont be in a hurry to do it again.

[twistedlegato]

*Bell ringing* July the 14th is Conroe's release date... but surely... it can't be! :confused:


But if it is gonna be released on July 14 apple would not have time to make new imacs if it was just released:confused:

[mjstew33]

I have a feeling that Apple might be able to get the chips. :p :rolleyes:

[puckhead193]

I have a feeling that Apple might be able to get the chips. :p :rolleyes:
i hope your right. and their will be an update. puckhead needs a good birthday present

[GFLPraxis]

Updates coming soon maybe?
*Bell ringing* July the 14th is Conroe's release date... but surely... it can't be! :confused:

Oh please yes! I'm about to buy an iMac...

[Huwrobs@mac.com]

Cheers for the replies guys!

Yeah, I was kinda hoping that there may be a possibility of an imac upgrade, and that is the reason for my imac's delay!

Knowing my luck though, they'll have just run out of RAM or something, and I'll end up not having an upgrade! :(

I'm sure we'll find out soon enough though! :D

[BlizzardBomb]

The latest is it shipped yesterday(5th) and when I called today they said it was on its way to England from Cork,Ireland. Estimated delivery time anywhere from the 7th to the 14th, thats 6 working days yet it'll be in England by now.


Well if its already shipped, then the chances that the delay is due to an upgrade is slim.

[Huwrobs@mac.com]

Well if its already shipped, then the chances that the delay is due to an upgrade is slim.


But mine hasnt shipped yet, and is not going to until the 14th (According to Apple store anyway)...I'm just thinking that its quite a long wait, 14 days, for there to be no reason for the delay :confused:

[BlizzardBomb]

But mine hasnt shipped yet, and is not going to until the 14th (According to Apple store anyway)...I'm just thinking that its quite a long wait, 14 days, for there to be no reason for the delay :confused:

Wait a second. By ship date, do you mean arrive at your house or Apple's dispatch date. I'm pretty sure its the latter.

[Huwrobs@mac.com]

Wait a second. By ship date, do you mean arrive at your house or Apple's dispatch date. I'm pretty sure its the latter.

Yeh sorry I meant Apple dispatch date is the 14th, its not meant to arrive in my house until the 18th :o

[BlizzardBomb]

Yeh sorry I meant Apple dispatch date is the 14th, its not meant to arrive in my house until the 18th :o

Well then, there is a possibility of an update after all :D

[Huwrobs@mac.com]

Well then, there is a possibility of an update after all :D

Heres Hoping!! :D

[Mac the knife]

I ordered mine yesterday. The 18th is what my date is too. An upgrade would so rock!!!

[rudy]

Thats all very well for you guys but that means theres still no reason as to why mine is being delayed. They said in their email it was due to high demand of that item, hmm a 17" imac and logic express, dont they stock high volumes of their standard products?

[dmw007]

I have a feeling that Apple might be able to get the chips. :p :rolleyes:

I am sure that they will have no problem getting them either lilstewart. :)

[rudy]

Ok the latest update is, my order is now due to arrive today according to the online shipping status. Yet when I called Apple's helpline to check who the courier is they said that my Logic Express was not yet in the country and it needed to merge with my mac before delivery. Then saying that it should merge within the next 24/48hrs and should then be allocated to a courier. Once all this has happened they'll have a better idea of how long it will take estimating the 13th/14th.

The carrier details have been updated twice today but still not with either ups or tnt and I was advised by Apple it would be one of those to deliver it. And as one final word Apple told me to keep on checking the website for updates....

[Huwrobs@mac.com]

Ok the latest update is, my order is now due to arrive today according to the online shipping status. Yet when I called Apple's helpline to check who the courier is they said that my Logic Express was not yet in the country and it needed to merge with my mac before delivery. Then saying that it should merge within the next 24/48hrs and should then be allocated to a courier. Once all this has happened they'll have a better idea of how long it will take estimating the 13th/14th.

The carrier details have been updated twice today but still not with either ups or tnt and I was advised by Apple it would be one of those to deliver it. And as one final word Apple told me to keep on checking the website for updates....


rudy, was the imac you ordered their standard spec, or did you customise it by adding more RAM etc?

I remember when I ordered my mini last year (it was their standard spec, no extras), but I also ordered MS Office for Mac, and my order took quite a while to be delivered because they were out of copies of Office! On your order status, you should see "Shipping Options" which will probably say "Items will be shipped when all items are available.", which would mean that eventhough your iMac had been dispatched, there could still be delays, depending on whether they have Logic Express in stock...

Also, I'm pretty sure that software and macs ship from different locations for the UK store, so that could have also meant there were delays? :confused: :confused:

I could however be speaking compete rubbish :D That's ^ a bit of a guess I'm afraid!

Let us know how you get on with your order though! :)

[rudy]

I did upgrade the RAM to a gig, and it is apparently Logic I'm waiting on getting to the couriers. It does however specify on the apple website 2-5 days delivery time, its had 5 and is eating away at its 6th. As a new apple customer though I was under the impression they would be efficient, but regardless of when it gets here chances are the second I have it I wont care how long it took. And its still saying it will be delivered today according to their website.

[discoforce]

I did upgrade the RAM to a gig, and it is apparently Logic I'm waiting on getting to the couriers. It does however specify on the apple website 2-5 days delivery time, its had 5 and is eating away at its 6th. As a new apple customer though I was under the impression they would be efficient, but regardless of when it gets here chances are the second I have it I wont care how long it took. And its still saying it will be delivered today according to their website.

The wait is always the worst part. Hang in there, and you'll be a happy puppy once it arrives. Congrats on your new mac!

[deltrotter]

I ordered my iMac (20" - 256mb graphics - 1gb single chip ram) on the 4th July and for the next 3 days it had shipped as 7th July, arrive 11th July.

Check this morning and it is ship 18th July, arrive 27th July!!!!!!!!

Whaddyareckon?????

Only non-standard is the ram and graphics card. Quite a jump in terms of the ship date.

Update coming????

[Huwrobs@mac.com]

I ordered my iMac (20" - 256mb graphics - 1gb single chip ram) on the 4th July and for the next 3 days it had shipped as 7th July, arrive 11th July.

Check this morning and it is ship 18th July, arrive 27th July!!!!!!!!

Whaddyareckon?????

Only non-standard is the ram and graphics card. Quite a jump in terms of the ship date.

Update coming????

I"m seriously hoping we get some sort of update! Also ordered a 20"imac with maxed out RAM, graphics, and HDD, and I also had a massive jump in my dispatch time (as you can see in the posts above). I cant see any other real reason as to why there would be such a delay to be honest...but I'm trying not to get my hopes up...too much :D

[deltrotter]

I'm from the UK, so maybe it is a UK thing?

Anyway - like usual, we'll just have to wait and see.

Cheers

Del

[BlizzardBomb]

I'm from the UK, so maybe it is a UK thing?

Anyway - like usual, we'll just have to wait and see.

Cheers

Del

Mac the knife lives in Kansas and has their delivery delayed, this is looking more and more like an upgrade to me.

[Mac the knife]

Well, Mine has shipped now. estimated to get to me on the 12th. Strange. May not be upgrades.

[deltrotter]

Crikey - mine now says shipped - eta 18th July.

Dunno what is happening!

[Huwrobs@mac.com]

Crikey - mine now says shipped - eta 18th July.

Dunno what is happening!

Mine still hasnt shipped!! Its a conspiracy, I swear, apple don't want me to have my imac!! :(

Damn You Apple! :p :D

[BlizzardBomb]

Well, Mine has shipped now. estimated to get to me on the 12th. Strange. May not be upgrades.

Crikey - mine now says shipped - eta 18th July.

Dunno what is happening!

Looks like a false alarm then :p Although updates are due for around about now.

[rudy]

I finally have a ups reference and according to them its in Nuneaton, England. Due to arrive Monday, fingers crossed.

[Huwrobs@mac.com]

I finally have a ups reference and according to them its in Nuneaton, England. Due to arrive Monday, fingers crossed.


Thats great, so you'll have it tomorrow?! Let us know what you think of it!

Mines still delayed, god knows why! I'm tempted to give them a ring tomorrow to see what they say? you reckon thats a good idea? :confused:

[dmw007]

Mines still delayed, god knows why! I'm tempted to give them a ring tomorrow to see what they say? you reckon thats a good idea? :confused:


I think that is what I would do at this point. Call up Apple and say where the heck is the iMac that I paid for? (asking politely of course). :)

[rudy]

Definately call them up, when I called them they said they'd prioritise my order which shaved 4 days off the estimated delivery date. Still waiting its now 11.50, UPS cant give me any more info than it should be here by 7pm. great

[Huwrobs@mac.com]

Well I gave them a ring, the woman on the phone said she couldnt really tell me much, I asked her if there was any reason for the delay and she said she couldnt really say :confused:

Apparently she's e-mailed the people who are responsible for assembling the computers asking the reason for the delay, and that she'll give me an e-mail when she knows something! Heres hoping it'll be dispatched some time this week :eek:

[Shadow]

My MacBook is taking aaages to ship. I ordered it a week ago (Monday 3rd July) and it was ment to ship on Friday 7th, but its now Monday 10th and it still aint shipped :mad:

[rudy]

It's here! It arrived about an hour or so ago, have only had a few minutes to tinker as I'm at work, seems to be everything I've dreamed of and more. It's worth the wait but I still wish I hadnt had to wait so damn long. Good luck guys it is eventually worth it, now how do you use a mac?

[deltrotter]

Hi Rudy

How did you track this, I can see the applestore.bridgepoint page and see the tracking number, but it ain't too helpful.

Cheers

Del

[rudy]

If you've logged into your account from the apple store then you'll see the tracking options. However until your order is with UPS or TNT the tracking number is usless. I tried a million places with the number they give from the shipping company but they were crap. Even when I phoned apple they seemed to know very little more than the website tells you, as previously stated their customer service was crap.

All you can do is sit there and pray, it does become an unhealthy addiction sitting at the window waiting for a delivery van. It did come before the estimated date, however that will change once its with a courier and be more accurate. Its usually from what I've heard the next working day once UPS has it but that could be 2 or 3 days and it sucks waiting over the weekend for the next working day.

[deltrotter]

Hi Rudy

Yep, UPS just shown up on the tracking page. iMac left Holland yesterday and due to be delivered tomorrow.

Cheers

Del

[rudy]

Ok I bought this mac to record my music on as I'm gonna be doing a music course in the fall. I plugged my guitar into my out of the box ready imac and.... nothing. After sodding around with the sound prefs for ages I opened up logic and mucked around with some settings in there. Finally after an hours worth of messing and reading manuals I could get some sound. However, the sound was delayed by a very noticable fraction of a second, so noticable I couldnt continue to play. So I went on a hunt for a "usb audio interface", spending a further £65 on a firewire one from my "local" music store I await to test this.

Thought it was worth mentioning as I bought this mac with the sole intention of recording music which I thought kinda obvious considering I bought it with logic express. Yet they failed to mention it would not quite go to plan, oh well hopefully it'll work now.

To summarise all my posts I think Apple need to try a little harder considering the amount of money they make you part with.

[Huwrobs@mac.com]

To summarise all my posts I think Apple need to try a little harder considering the amount of money they make you part with.

Couldn't agree with you more rudy! I'm really starting to get annoyed at apple now, you know my imac still hasn't shipped, and I ordered the damn thing on the 1st of July :eek: Phoning them up did no good, because all they could tell me was 'they may be waiting for some hardware parts, because your machine was CTO' :rolleyes:

I think its pretty bad that my order STILL hasnt shipped, especially since it was meant to ship on the 5th of July :mad:

[rudy]

Sometimes they respond a little better if you threaten to cancel your order and go to your "local" apple store. As they have this competition thing going on against the physical stores they want to keep their online sales. It might not do anything but it's sometimes worth a try, just drop it in conversation.

[Huwrobs@mac.com]

I swear to God, Apple is taking the p**s with my iMac order now! First of all, it was meant to be dispatched from apple on the 5th of July, that changed to the 14th. I've just checked my order status, and its now gone up to the 18th of July before the damn thing is dispatched?! :mad:

I mean come on seriously, I ordered this thing on the 1st of July, and the way things are going I probably wont get it until the end of the month!!

After spending £1500 ($2,757.46) on an iMac, I would have expected better service, instead of the date just going up and up, with no explaination from apple, apart from 'theres a parts availability issue'. I even phoned apple up this morning, asking if my iMac was going to be dispatched today, which I was assured that I would recieve a dispatch notification today.

So I just dont know what to do now..I mean I dont want to cancel my order, because if I cancel and re-order it'll just take longer again :mad:

Do you think phoning Apple, and informing them that I am not amused at how my order has been delayed would make any difference? Possibly they'd compensate me somehow for having to wait 3 weeks for a computer that I was told had a build time of 1-3 days?

Any help would be greatly appreciated :)

By the way, the spec of the machine is

20" iMac
2Gb RAM
500GB HD
256MB Graphics

[Macky-Mac]

....Do you think phoning Apple, and informing them that I am not amused at how my order has been delayed would make any difference? Possibly they'd compensate me somehow for having to wait 3 weeks for a computer that I was told had a build time of 1-3 days?...


sure, call them

do you have any other options for where to buy it? local resellers?