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Mal
Jul 8, 2006, 08:29 AM
Yes, the thread title is accurate. My iPod (4G 20GB non-color) has just died, as far as I can tell. It begins the startup process, loads the Apple logo onto the screen for about 5-6 seconds, then clicks, goes blank, and starts over. It'll repeat this for 10 minutes or so, then shut off completely. I was hoping perhaps it would fix itself, but no luck there. I'm planning on going down to the Apple Store tomorrow, though I don't know if they'll be much help. I doubt it's quite worth repairing it, but has anyone else sent in their iPods for repair out of warranty? If it's $80 or so, I'd rather do that, but if it goes much past that it's not really worth it. Alternatively, has anyone had this problem and know what the problem is? The click makes me suspect the hard drive, it sounds like the dead hard drives I've seen in computers, except that it's just a single click instead of a repeated clicking, and it always occurs at the same point during the startup.

jW



mad jew
Jul 8, 2006, 08:43 AM
Before you take it to get repaired, you could try plugging it into your Mac and using Disk Utility to Repair the Disk. From there, you could try restoring the firmware with the latest iPod Software Updater (http://www.apple.com/ipod/download/), if you haven't already. :)

Mal
Jul 8, 2006, 08:50 AM
It doesn't start up enough to connect to the computer is the problem. If I could get it to connect, I'd probably be able to do something. It doesn't get that far though. :(

jW

mad jew
Jul 8, 2006, 08:57 AM
Bugger. I don't know about US prices but it wouldn't be worth fixing it here in Australia. :(

lamina
Jul 8, 2006, 09:00 AM
Try putting the iPod in diagnostic mode.

While it's booting, hold down the center and left buttons at the same time. From here, you can run a HDD test as well as several other hardware tests.

While it won't be able to repair a broken HDD, it will be able to confirm that the drive is in fact broken.

Good luck.

PS: If you're going to run the full HDD test, be sure to plug your iPod in to a power source, it takes quite a while. Also, the iPod will get considerably hot, but don't worry, it's normal.

Mal
Jul 8, 2006, 09:15 AM
Thanks, I'm glad to see it finally do something!

Here's what it says on the screen when I hit the first option:

5 IN 1
SDRAM PASS
CHKSUM: 64718 OK
RTC: 58
USBFAIL
NOCON

Anyone know what that means? I don't use USB to connect to the computer, so is there an internal thing or does that means something else?

jW

Mal
Jul 8, 2006, 10:50 AM
Also, it now displays the alert folder with the support link instead of simply shutting off, after I managed to get it into disk mode with that technique (thanks again, lamina), but won't actually load any songs onto it after I restored it. I guess it looks to me like some part of the interface has been broken. I wonder if taking it in and out of a docking speaker system could do that, because I've been doing that at work and the first hint of a problem showed up when I was doing exactly that.

jW

feelthefire
Jul 8, 2006, 12:21 PM
It'll be about $200-$250 for apple to fix it. That's pretty much their standard rate to fix anything out of warranty, plus $30 to ship and "handle" it.

sjpetry
Jul 8, 2006, 12:39 PM
It'll be about $200-$250 for apple to fix it. That's pretty much their standard rate to fix anything out of warranty, plus $30 to ship and "handle" it.
You better off using the force skywalker. Wouldn't it be cheaper to buy a knew iPod?

dmw007
Jul 8, 2006, 12:41 PM
It'll be about $200-$250 for apple to fix it. That's pretty much their standard rate to fix anything out of warranty, plus $30 to ship and "handle" it.

At that price, I think that I would just buy a new iPod. :o

ReanimationLP
Jul 8, 2006, 01:00 PM
I had this same problem.

Pry him open, unplug the battery, unplug the HD cable from both ends, then replug it into the mobo, pushing it in as HARD as you can, reassemble.

I did this and boom, happy iPod.

Mal
Jul 8, 2006, 01:35 PM
Yeah, if that's the case, I will definitely just buy a new one.

jW

Mal
Jul 8, 2006, 01:48 PM
I had this same problem.

Pry him open, unplug the battery, unplug the HD cable from both ends, then replug it into the mobo, pushing it in as HARD as you can, reassemble.

I did this and boom, happy iPod.

I'll give that a try tonight, if it doesn't work, I might get the new iPod tomorrow. I'm lost without it.

jW

dmw007
Jul 8, 2006, 08:57 PM
I'll give that a try tonight, if it doesn't work, I might get the new iPod tomorrow. I'm lost without it.

jW


Same here, I am lost without my iPod. :o :)

Mal
Jul 8, 2006, 09:14 PM
I had this same problem.

Pry him open, unplug the battery, unplug the HD cable from both ends, then replug it into the mobo, pushing it in as HARD as you can, reassemble.

I did this and boom, happy iPod.

You sir, are an angel. It works!!! (BTW, I almost managed to open it with my bare hands, I was so worried about damaging it with the screwdriver.) I just hope it continues to be so happy, and that I had my movies backed up (couple things I created that I lost the backups that were on the 'Pod). Time for a new name for it to, I think, any suggestions while I've still got the thread up?

jW

dmw007
Jul 8, 2006, 09:41 PM
You sir, are an angel. It works!!! (BTW, I almost managed to open it with my bare hands, I was so worried about damaging it with the screwdriver.) I just hope it continues to be so happy, and that I had my movies backed up (couple things I created that I lost the backups that were on the 'Pod). Time for a new name for it to, I think, any suggestions while I've still got the thread up?

jW


Glad to hear that your iPod is now working fine for you skywalker! :)

wmmk
Jul 8, 2006, 09:44 PM
Same here, I am lost without my iPod. :o :)
iPods have GPS?:eek:
sorry. couldn't help it:p

Mal
Jul 8, 2006, 09:44 PM
Actually, I hope I didn't speak too soon. It froze up at song 58 (of about 1900) when I tried to update, so I'm going to do it manually and see if it'll take the songs. It's working for the moment, but I hope it continues to do so...

jW

PlaceofDis
Jul 8, 2006, 09:47 PM
Actually, I hope I didn't speak too soon. It froze up at song 58 (of about 1900) when I tried to update, so I'm going to do it manually and see if it'll take the songs. It's working for the moment, but I hope it continues to do so...

jW

perhaps its a bad sector on the drive then?

ReanimationLP
Jul 8, 2006, 09:58 PM
Format it a few times as well.

Mal
Jul 8, 2006, 10:07 PM
I reformatted again, and now it's taken my collection, and seems to be doing alright, so I might just avoid messing with it any more than necessary. I'll be back if it doesn't hold up, though. :o

jW

dmw007
Jul 8, 2006, 10:08 PM
iPods have GPS?:eek:
sorry. couldn't help it:p

Mine does, it was custom built for my by Doctor Q. Us secret agents have all of the cutting edge gear! ;) :D

pianodude123
Jul 8, 2006, 10:18 PM
Same here, I am lost without my iPod. :o :)


I am lost without my Garmin Streetpilot 7200.

:D

dmw007
Jul 8, 2006, 10:42 PM
I am lost without my Garmin Streetpilot 7200.

:D

Another smart guy....:rolleyes: ;) :D

I guess that I opened myself up for some comments with that remark about being lost without my iPod. :o :D

Xander562
Jul 8, 2006, 11:45 PM
This happened to me, what you have to do is open your ipod, yes, you do, dont worry, its not that hard and is fun, unplug the HDD (its attatched with a ribbon typ thing going into the main board, just pull on it slightly and it will come free) then plug the hdd back in and reassemble. i'm telling you this worked for me, try it if your ipod stops working again. hey, you've got nothing to loose right?

dmw007
Jul 9, 2006, 07:09 AM
This happened to me, what you have to do is open your ipod, yes, you do, dont worry, its not that hard and is fun, unplug the HDD (its attatched with a ribbon typ thing going into the main board, just pull on it slightly and it will come free) then plug the hdd back in and reassemble. i'm telling you this worked for me, try it if your ipod stops working again. hey, you've got nothing to loose right?


Um, the OP already did this and it seems to be working for him Xander562. :o :)


But thanks for providing a good tip on how to get an iPod to work again. :)

Mal
Jul 9, 2006, 08:27 AM
Xander, look up the thread a bit. I did that, and yes, it's working now. Mostly. It wouldn't do an automatic update, so I've got it on manual now, and unless I really get something good, I won't even try to update it from now on. Seems like the safest route to me.

jW

dmw007
Jul 9, 2006, 11:34 AM
Xander, look up the thread a bit. I did that, and yes, it's working now. Mostly. It wouldn't do an automatic update, so I've got it on manual now, and unless I really get something good, I won't even try to update it from now on. Seems like the safest route to me.

jW


After this little incident, I am sure that you will think twice about upgrading the iPod's firmware. :o :)

weg
Jul 9, 2006, 04:49 PM
Another smart guy....:rolleyes: ;) :D

I guess that I opened myself up for some comments with that remark about being lost without my iPod. :o :D

In Soviet Russia, your iPod is lost without YOU!

Oh.. sorry.. this is not Slashdot (http://en.wikipedia.org/wiki/Slashdot_subculture#In_Soviet_Russia) :(

Mal
Jul 9, 2006, 05:12 PM
After this little incident, I am sure that you will think twice about upgrading the iPod's firmware. :o :)

I think I'll be more willing, actually. Might help the problem not come back.

jW

dmw007
Jul 10, 2006, 06:15 AM
In Soviet Russia, your iPod is lost without YOU!

Oh.. sorry.. this is not Slashdot (http://en.wikipedia.org/wiki/Slashdot_subculture#In_Soviet_Russia) :(


LOL :D , but no, this is not Slashdot. :D

I think I'll be more willing, actually. Might help the problem not come back.

Good, I was just afraid that this experience would scare you away from this sort of thing. Glad to hear that you are unfazed from this little incident with your iPod skywalker! :)