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iShane
Jul 14, 2006, 10:10 PM
Hi Guys,

My friend has a 4GB iPod Mini, which I actually sold to her and it has been acting up. I was wondering if you could diagnose the problem for me. Here are the symptoms. Oh and she is using Windows XP if that makes a difference. She added new songs to the library, and plugged in her iPod to update the songs. Everything was going okay until the iPod froze, and no matter what she did she couldn't get the computer to eject it. She said that she tried shutting down the computer and everything, and the iPod still wouldn't say it was okay to disconnect so she disconnected it anyways and then restarted it. So everything was okay after she reset it until she plugged it back in again. When she plugged it back in it began to overheat and it froze again, then she just unplugged it again like last time and reset it again, but this time all her songs were gone, and she kept trying and trying but the songs would not come up, only on iTunes but not on her iPod. Oh yea. And an alert came up saying that the disk couldn't be read. I have no ideas as to what this may be. Any help and suggestions are appreciated!

Thanks! :)



mad jew
Jul 14, 2006, 11:21 PM
Get her to try some of the 5 Rs of iPod troubleshooting (http://www.apple.com/support/ipod/five_rs/). Hopefully it's not a failing drive. :o

iShane
Jul 15, 2006, 11:40 AM
Get her to try some of the 5 Rs of iPod troubleshooting (http://www.apple.com/support/ipod/five_rs/). Hopefully it's not a failing drive. :o
Okay, Thanks I'll tell her to check that out. Also if it is a failing drive will Apple replace it? I do believe its under warrenty.

JosiahPB
Jul 15, 2006, 12:06 PM
If the hard drive fails and it's under warranty, they should replace it. I recently had a friend with a 5G hard drive failure and he had it replaced and back to him in a little over a week.

iShane
Jul 15, 2006, 01:05 PM
If the hard drive fails and it's under warranty, they should replace it. I recently had a friend with a 5G hard drive failure and he had it replaced and back to him in a little over a week.
Okay Thanks! I may take it into the Apple Store sometime this month.

dmw007
Jul 15, 2006, 01:28 PM
Okay Thanks! I may take it into the Apple Store sometime this month.


Yes, if the iPod is still covered by a warranty, then bring it in to Apple for them to take a look at it iShane. :)