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View Full Version : my sisters ibook just went up in smoke




Mord
Jul 20, 2006, 06:36 AM
ok, so i just got a call from my sister and she just told me her ibook literally went up in smoke which came out of the keyboard after the screen blanked out, the smoke smelt nasty and metalic and came out near the num lock key.

now i'm thinking what to do, i can take the thing apart identify damaged components (probably the logic board) buy some parts off ebay and replace them (i am an apple cert tech but parts are cheaper on ebay) though this would cost a fair amount.

or

i call apple and try to snag a macbook from them, by doing the "no product should be able to do this it was unsafe could of hurt her blah blah blah" has anyone tried such a strategy with out of applecare macs that go in dodgy ways?

oh and it's a two and a half year old 800MHz g4 ibook.



Sun Baked
Jul 20, 2006, 06:45 AM
People usually want to act quick enough to prevent damage to other things, but getting Apple to react quickly from their end usually means that the failure has to be quite dangerous or actually damage something.

Could still have been the battery since those are the things most likely to smolder besides the power bricks ...

Mord
Jul 20, 2006, 06:52 AM
highly unlikely seeing as the battery came out looked and smelt fine and the smoke came from the back of the keyboard.

dmw007
Jul 20, 2006, 06:53 AM
This issue seems to be a bit dangerous (the laptop smoking- "where there is smoke there is fire"), so I think that I would call Apple and see if they would do anything. :o :)



Otherwise, you have to go the eBay route..... :o

Mord
Jul 20, 2006, 07:03 AM
i just gave my sister a call and i told her to call apple and talk with them and act scared and concerned that it could of started a fire is she was not their to pull the plug and to try and escalate the issue as much as possible.

dmw007
Jul 20, 2006, 07:14 AM
i just gave my sister a call and i told her to call apple and talk with them and act scared and concerned that it could of started a fire is she was not their to pull the plug and to try and escalate the issue as much as possible.


I hope that this works...... :)

michaeldmartin
Jul 20, 2006, 07:26 AM
Don't worry; it' just the apocalypse :)
Is it possible the logic board was covered under the replacement plan? (it wouldn't be anymore)

Kardashian
Jul 20, 2006, 07:32 AM
Tell your sister to tell Apple that regardless of a products age, and whether it still be within its 12 month warranty or not - computers and other products are not supposed to blow up. They will probably say its own of its 12-months, ask directly - ''So, your basically saying its fine for your products to burn out, and release harmful smoke after 12 months? Apple are fine with that?"

Go as far as to say the smoke made her eye burn. Anything. It can't be right it exploded, and I'm sorry, I don't support making up problems to get new computers free of charge - but something blew up - they can't brush that aside.

Say small children are on the premises, and God forbid what could have happened should one of them been around at the time of the 'burning'.

If they aren't very sympathetic, talk about going to a Dr for the smoke in the eye, a Lawyer and Trading Standards, as well as posting it to every forum, and that as well as having heat issues, Apples previous gen laptops also blow up.

michaeldmartin
Jul 20, 2006, 07:41 AM
Tell your sister to tell Apple that regardless of a products age, and whether it still be within its 12 month warranty or not - computers and other products are not supposed to blow up. They will probably say its own of its 12-months, ask directly - ''So, your basically saying its fine for your products to burn out, and release harmful smoke after 12 months? Apple are fine with that?"

Go as far as to say the smoke made her eye burn. Anything. It can't be right it exploded, and I'm sorry, I don't support making up problems to get new computers free of charge - but something blew up - they can't brush that aside.

Say small children are on the premises, and God forbid what could have happened should one of them been around at the time of the 'burning'.

If they aren't very sympathetic, talk about going to a Dr for the smoke in the eye, a Lawyer and Trading Standards, as well as posting it to every forum, and that as well as having heat issues, Apples previous gen laptops also blow up.
You couldn't say that if it was covered by the logic board replacement program and she decided not to take advantage of it.

SteveRichardson
Jul 20, 2006, 07:48 AM
hm. i have an ibook with the same specs.

keep us posted.

p0intblank
Jul 20, 2006, 07:54 AM
I can't wait to hear how this ends. :)

Mord
Jul 20, 2006, 10:46 AM
no word back yet, though it's a G4 ibook, so thus not covered by the program.

clasicks
Jul 20, 2006, 10:57 AM
FIRE FIRE! demand satisfaction! haha. good luck with this one :)

Mord
Jul 20, 2006, 11:06 AM
yeah, if the call does not work i'll do the old steve jobs email trick.

JBot
Jul 20, 2006, 11:15 AM
im interested to see what apple will do for you.
you would hope/think they would cover it, but im sure it will involve you to send the machine in to them, and have substancial proof that there was smoke/fire produced. Thus meaning they have it for months before having anything done.
keep us posted.

iBookG4user
Jul 20, 2006, 11:17 AM
You should bring it in to the apple store and see if you can convince them there, if the phone call doesn't work.

benthewraith
Jul 20, 2006, 12:00 PM
ok, so i just got a call from my sister and she just told me her ibook literally went up in smoke which came out of the keyboard after the screen blanked out, the smoke smelt nasty and metalic and came out near the num lock key.

now i'm thinking what to do, i can take the thing apart identify damaged components (probably the logic board) buy some parts off ebay and replace them (i am an apple cert tech but parts are cheaper on ebay) though this would cost a fair amount.

or

i call apple and try to snag a macbook from them, by doing the "no product should be able to do this it was unsafe could of hurt her blah blah blah" has anyone tried such a strategy with out of applecare macs that go in dodgy ways?

oh and it's a two and a half year old 800MHz g4 ibook.

Hector, it's time your sister got a new comp. Just chew out Apple big time. And hey, if Dell replaced the notebook that blew up in Japan, I'm sure they'll replace this one.

Sorry to hear about what happened though. I hope things work out well in the end.

Mord
Jul 20, 2006, 12:06 PM
yeah, i'm not sure if she made the call today she was rather swamped, i'll take pictures and post them when i go up to bristol tommorow, if i'm sober.

DarkNetworks
Jul 20, 2006, 12:16 PM
now i'm worried about my 24-7 ON iBook G4...

jamesW135
Jul 20, 2006, 07:39 PM
When your on the phone with Apple start rambling and say something about a lawyer.

i.e

"so smoke came out and it smelt really bad"

"smoke came out?"

"Yes my lawyer will be notified.

"A replacment is on the way"


This prolly won't happen but it's worth a try.;)

Felldownthewell
Jul 20, 2006, 07:45 PM
You definatley want to call apple before you take it apart to find out the problem yourself. If you take it apart they can blame you and say the fire was started BECAUSE you took it apart. Try to milk it first, then you can try a DIY replacement.

Keep us updated!

Rasheem
Jul 20, 2006, 08:39 PM
:mad: thats unnaceptable! RAISE HELL!!!

nickelbackmac
Jul 20, 2006, 08:51 PM
Dell took care of it for me, so tell Apple "Well, I heard Dell replaces smoking notebooks for free. Does Apple?". I had an Inspiron 5150 smoke and burn a hole in my couch and they sent me a 17" Inspiron 9300 :D. I love it, and Dell did it OUT of warranty. Try to convince Apple to do the same.

DarkNetworks
Jul 20, 2006, 08:56 PM
just tell them, "nuff said, let me talk to your manager"...

eidrunner247
Jul 20, 2006, 10:32 PM
If you want, just ship the burned out machine to me, I'll take care of it...
Me: "Hello Apple?" :)

*Three weeks later* ::changes Sig to: MacBook Pro 2.16Ghz::

Aperture
Jul 21, 2006, 01:02 AM
If you want, just ship the burned out machine to me, I'll take care of it...
Me: "Hello Apple?" :)

*Three weeks later* ::changes Sig to: MacBook Pro 2.16Ghz::

haha. that made me crack up

Mord
Jul 21, 2006, 04:18 AM
as for takeing it apart i will whatever happens seeing as i am an apple certified technician.

Josias
Jul 21, 2006, 09:50 AM
Wow, sad for the iBook, but yeah, try and lurk a replacement out of them, 'course an MB.:D

Mord
Jul 27, 2006, 10:14 AM
no responce from the SJ emails so i took the thing apart to whip the HD out and back stuff up and take a look at the damage, this is a quick pic from my isight, it's not very dramatic but whenever you try turning the ibook on it gets very very hot at that point.

http://img63.imageshack.us/img63/2961/photo86jp5.th.jpg (http://img63.imageshack.us/my.php?image=photo86jp5.jpg)

generik
Jul 27, 2006, 10:18 AM
Dell took care of it for me, so tell Apple "Well, I heard Dell replaces smoking notebooks for free. Does Apple?". I had an Inspiron 5150 smoke and burn a hole in my couch and they sent me a 17" Inspiron 9300 :D. I love it, and Dell did it OUT of warranty. Try to convince Apple to do the same.

Well, the Inspiron is cheap! Probably costs Dell $1 to produce and $10 to pay UPS to ship to your door... :rolleyes:

On the other hand the same Mac will probably cost Apple a lot more!

miniConvert
Jul 27, 2006, 10:18 AM
Ooer, nasty! Looks like someone stubbed a cigarette out on there :p

Mord
Jul 27, 2006, 10:30 AM
am i correct in thinking steves email is sjobs@apple.com?

rjphoto
Jul 27, 2006, 10:32 AM
am i correct in thinking steves email is sjobs@apple.com?

I figured it was @mac.com...

Mord
Jul 27, 2006, 10:33 AM
edit: igary does not accept emails or PM's. damn.

Lau
Jul 27, 2006, 10:39 AM
I got a response from sjobs@apple.com, although it took a couple of days. See this (http://forums.macrumors.com/showthread.php?t=137998) thread for details.

Mord
Jul 28, 2006, 09:48 AM
just got a "hello I'm calling on behalf of SJ" email, they are taking it in on monday and then will be "remedying the situation"

freeflydrew
Jul 28, 2006, 10:00 AM
I have called in a couple of machines that have smoked or produced a burning smell and APPLE WILL IMMEDIATELY ESCALATE THE ISSUE. You don't have to threaten them or anything like that. Let them know the machine started smoking very badly and produced a caustic smell that quickly filles the room. they will pass the call onto a prooduct specialist and then some rep from apple who will ask you a series of questions, ie: did any get hurt, did you call the fire dept, etc. They should offer you a replacement, or repair for free.

Apple takes things like this very seriously...

Drew
ACHDS
ACDT
ACPT

Mord
Jul 28, 2006, 10:18 AM
yeah, thats basically what they did, though what's slightly worrying me is my sister said she hasn't heard the fan go on in the last few months, though it always did run cool and she does like no intencive stuff and uses it on a desk and the fan apears to be relatively clean and in working condition, i'll run 5v through it to see if it spins, though where it failed is no where near where the fan blows.

oh and i hold all the certs you hold and more, just never had a mac go up in smoke.

JBot
Jul 28, 2006, 10:30 AM
oh and i hold all the certs you hold and more, just never had a mac go up in smoke.
http://sefer.sunyconnect.suny.edu/olis/sunyergy/images/hands-clapping.gif

shonuff828
Aug 1, 2006, 11:27 AM
Hi,
New poster here... My G3 IBook is admittedly getting long in the tooth and I was getting set to buy a new Macbook in the near future. I just took my laptop with me on my honeymoon to synch the iPod, etc, and one day it shut down in my lap suddenly. Weird... then we went to plug it in and see if it was a battery issue, and powered on, got the boot chime and then nothing again... So I pressed the power button once more, got a small flame from the back of the keyboard near the num lock key and some acrid smoke, so I freaked out, yanked the plug and the battery and was left to scratch my head.

I'm quite soured now on the prospect of another Apple laptop after this... Even 3 year old laptops shouldn't be doing such dangerous things! FYI, I've taken my laptop to get the logicboard replaced not once, but TWICE so I don't think this is the issue.

Interested to see how your ordeal turns out, Hector.
Shawn

Mord
Aug 1, 2006, 11:30 AM
definately call apple, at the moment engineers are thinking about stuff and they said they'll call to take the thing in soon.

this is the oldest ibook g4 available, so it's not that much newer than yours.

shonuff828
Aug 4, 2006, 11:31 AM
so i used the "email steve jobs" trick ... got a reply from an apple executive relations rep within 12 hours ("calling on behalf of our CEO steve jobs") and i found time to talk to a product specialist within 2 days (just got off the phone now). the original rep promised to call back within a few hours, will post the result soon. granted, i did not exaggerate the damage since i was there at the incident and extinguished the potential fire quite quickly with a smother... whatever the resolution, at least the company gave me significant attention on this issue. my local apple repair centre was not very helpful!

shawn