i agree with you. I sent in my comptuer because the bottom left corner of the screen casing had popped open. It was from the torque of opening the screen and i guess defective fastners.
Anyway, i sent it in. Apple shipped it back to the local store the 5th. they got it the 6th. i called the 10th. they said it was still in transit (while the main apple call center said they should have it). I called the 11th, they said they still didnt have it. then the idiot at the apple store told me airborne express had probably lost it. he called me back 20 minutes later and said that no one had bothered to read the notes in my file and they had had it since monday!
what gets me is this: he then says to me "well we
tried to call you but no one answered so thats why we didnt get it back to you sooner." Like that was a good excuse for 2 days being too damn lazy to read a small note?
then the apple tech people scratched the screen hinges (i mean down to shiny metal) and i simple mentioned this, though not wanting to send my computer back with them. His response: "well technically this repair wasnt even covered by warranty so you should just be happy." I nearly took him out on the spot. It just popped open one day after no abuse at all and it wasnt covered?
anyway, id had it with him, he was giving me attitude because i look young. he simply said the manager would call me if i wanted. so i just dropped the card from my law office on the counter. at least he kinda turned pale when he realized i wasnt some 20 year old college student.
oh well, guess no company can make sure all of its employees are as outstanding as their products