Originally posted by deadpixel
I really don't want to cause any trouble. I have been silently listening on these boards and have received great advice that has allowed me to switch.
I have already contacted my Apple sales rep who is looking into the matter. Worst case I will take the 10% restocking hit. Just so I am clear in the last 12 months I have personally bought the following items and have had no pixel problems:
12" PB
12" 800 ibook
15" 1ghz tibook
17" 1ghz iMac
17" 800 iMac
However, with the limited distribution of this new product i would have expected a better screening process before shipment. Long story short my track record with Apple related LCD's has been stellar, but this was a bummer. I just wanted to let people know my initial reaction with the flagship product that I was waiting for.
But I'm sure when you call apple you'll find out EXACTLY what we all know here, and which you could have searched for before slamming your PB 17"?Apple has a policy stating that they ALLOW a certain no. of pixels to be dead on a screen, due to imperfections in the way LCDs are manufactured.
Wanna be leading edge? Well.. you're prolly gonna see a dead pixel at some point.
I had two powerbook g3's, an original blue LCD 15", a 15" LCD studio, a 17" LCD studio and a 15" tibook... and i had two dead pixels on the tibook.
Apple gave me the spiel, the 6 dead pixels magic number, etc etc etc. Told me i could send it in and probably pay whatever an hour of time was to look at, and probably fix it, which in the long run was cheaper than a restocking fee, and before I did, I managed to rub them both out.
I had to stop this thread before it started?seemed we were headed for "Class Action Lawsuit Against Apple for 17" PB dead pixel"
Instead of whining, call apple, get it taken care of. Massage that baby, maybe send it back (you lived without it this long, another week shouldn't hurt you) and for chrissakes, why no pictures?????
And i don't wanna hear your machine is defective?according to Apple, it's not. Just needs a little extra love somewhere.