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tsmithgolf2000
Aug 24, 2006, 12:03 PM
Powerbook G4's and Ibooks. Just announced on CNBC.

Chundles
Aug 24, 2006, 12:05 PM
Powerbook G4's and Ibooks. Just announced on CNBC.

Erm, LINK?

sunfast
Aug 24, 2006, 12:06 PM
Really? It's not on their website. :confused:

Josias
Aug 24, 2006, 12:07 PM
WTF? Is this the thing about the 12" BP and 12/14" iB batteries they've had on their website for 400 years?

iGary
Aug 24, 2006, 12:09 PM
Uh huh. :rolleyes:

Batteries or the whole thing?

kretzy
Aug 24, 2006, 12:09 PM
Actually, here's a link (http://news.moneycentral.msn.com/provider/providerarticle.asp?Feed=OBR&Date=20060824&ID=5969723).

tsmithgolf2000
Aug 24, 2006, 12:09 PM
http://biz.yahoo.com/rb/060824/apple_recall.html?.v=1

sierra oscar
Aug 24, 2006, 12:10 PM
It was only hours ago I read that the batteries in Apple's products were cleared.

What is the source of this recall?

iGary
Aug 24, 2006, 12:11 PM
Apple's having a bad day.

Creative and now this.

macdaddy121
Aug 24, 2006, 12:12 PM
Interesting.....powerbooks and ibooks sold through this month but not the batteries in the Macbook or Macbook Pro....

clayj
Aug 24, 2006, 12:13 PM
Interesting.....powerbooks and ibooks sold through this month but not the batteries in the Macbook or Macbook Pro....I'm thinking the newer batteries (for MBP and MB) are OK because they use Li-Poly cells instead of Li-Ion.

sierra oscar
Aug 24, 2006, 12:14 PM
Link for MBP/MB batteries
http://macdailynews.com/index.php/weblog/comments/10660/

wordmunger
Aug 24, 2006, 12:15 PM
Hmmm... I wonder if I'm affected. I replaced my iBook G4 battery with a different brand. Wonder if they've got the same problem. I suppose it's possible that I could get a free new battery out of all this -- not bad!

balamw
Aug 24, 2006, 12:17 PM
CNET claims info will be here:

http://support.apple.com/batteryprogram

But it's not yet.

B

m-dogg
Aug 24, 2006, 12:18 PM
http://www.msnbc.msn.com/id/14500443/

clayj
Aug 24, 2006, 12:19 PM
CNET claims info will be here:

http://support.apple.com/batteryprogram

But it's not yet.

BHere's one Apple page for swapping out batteries:

https://depot.info.apple.com/batteryexchange/index.html?lang=en

Not sure if it's valid for today's announcement or not (there's no date on the page that I saw).

balamw
Aug 24, 2006, 12:20 PM
http://cpsc.gov/cpscpub/prerel/prhtml06/06245.html

Still only 12" iBook and 12/15" PB affected.

B

m-dogg
Aug 24, 2006, 12:21 PM
Interesting.....powerbooks and ibooks sold through this month but not the batteries in the Macbook or Macbook Pro....

The newer MB/MBP models use a different type of battery.

Sounds like I'll be impacted. Bought a refurb powerbook earlier this year. No battery problems with it though...

sierra oscar
Aug 24, 2006, 12:22 PM
The BBC link below - seems to suggest it's all batteries including the latest portables.... however it could be a reporter just not knowing the difference between a PB/iBook and MBP etc
http://news.bbc.co.uk/1/hi/technology/5283424.stm

durvivor
Aug 24, 2006, 12:31 PM
I for one salute Apple in its efforts to ensure a safe computing environment.

And, my salute has NOTHING to do with the fact that my 18 month old and very used iBook battery currently only holds a 10 minutes charge.

:) :) :)

Crossing my fingers I have an unsafe battery...

sasquatch98
Aug 24, 2006, 12:32 PM
Inaccurate title it's not the whole laptop only batteries here is the link to apple's website for the recall. http://www.apple.com/support/batteryexchange/faq/

kretzy
Aug 24, 2006, 12:34 PM
Bugger! Mine doesn't qualify. Right model, wrong serial number. :mad: :D

Felldownthewell
Aug 24, 2006, 12:35 PM
Just saw this as a header on CNN, no story yet:

"Apple Computer is recalling 1.1 million laptop batteries supplied by Sony, citing a fire hazard, The Associated Press reports."

CNN (http://www.cnn.com)


EDIT:This is my post/thread which got merged with this current thread

durvivor
Aug 24, 2006, 12:37 PM
Inaccurate title it's not the whole laptop only batteries here is the link to apple's website for the recall. http://www.apple.com/support/batteryexchange/faq/

When I go there, it says "These batteries were manufactured by LG Chem, Ltd. of South Korea." Is LG related to Sony? Or, is this a different older recall?

iGary
Aug 24, 2006, 12:38 PM
All my PB batteries are A1148. Crap. :rolleyes:

Felldownthewell
Aug 24, 2006, 12:39 PM
Heres a screenshot just for fun:

http://i24.photobucket.com/albums/c46/THE_notorious_WAFFLE/Picture1-1.png

MacRumors
Aug 24, 2006, 12:46 PM
http://www.macrumors.com/images/macrumorsthreadlogo.gif (http://www.macrumors.com)

News.com is reporting that Apple has issued a recall (http://news.com.com/2100-1041_3-6109198.html) for 1.8 million PowerBook G4 and iBook G4 Lithium Ion (Li-Ion) batteries that used technology from Sony. Batteries with the Sony technology (used in Apple, Dell, and Sony laptops, among others) have recently been catching fire, with Dell recently recalling 4.1 million batteries.

The recall affects a variety of machines manufactured from October 2003 and August 2006, but does not affect the MacBook or the MacBook Pro, as they contain different battery technology. Yesterday, Apple announced that it would be joining Dell and Lenovo in creating Li-Ion standards (http://www.macrumors.com/pages/2006/08/20060823153120.shtml).

More information can be found on the battery recall's site (https://support.apple.com/ibook_powerbook/batteryexchange/index.html).

Update: News.com had multiple errors in their original post. The number of recalled batteries is 1.8 million (not 1.3 million), and we have since corrected the battery recall site's link.

Affected models include:

• 12-inch iBook G4, Model #A1061, Serial #s: 3K429 through 3K611, 6C510 through 6C626
• 12-inch PowerBook G4, Model #A1079, Serial #s: ZZ411 through ZZ427, 3K428 through 3K611, 3K425 through 3K601
• 15-inch PowerBook G4, Model #A1078 and A1148, Serial Numbers: 6N530 through 6N551, 6N601

MacRy
Aug 24, 2006, 12:47 PM
Link is up on Apple.com now:

https://support.apple.com/ibook_powerbook/batteryexchange/index.html

jaduffy108
Aug 24, 2006, 12:49 PM
I *knew* there was a reason I bought the 17".... :p

spicyapple
Aug 24, 2006, 12:49 PM
Is it 1.1, 1.3 or 1.8 million laptop batteries?

MichelleAK
Aug 24, 2006, 12:51 PM
ETA: Deleted my first post, as there is now an updated Apple link. :p

I'll have to check my iBook tonight, to see if I have one of the batteries. I'm guessing I do; I purchased my iBook in February 2004, and am still using the original battery. Oh well; it was ready for a new battery, anyway.

mohaukachi
Aug 24, 2006, 12:51 PM
know what i find disturbing. this gets front page on cnn.com with a big picture and gloom and doom headline while dell gets a... oh by the way... dell recalled 4.1 million a few weekes ago but greased our palms so we wouldnt make a big stink about it. seems like a damn vendetta to me.

Manzana
Aug 24, 2006, 12:52 PM
new batteries for us!!! and i was wondering how much longer mine would last :cool:

Hattig
Aug 24, 2006, 12:53 PM
Arsicles.

http://www.cpsc.gov/cpscpub/prerel/prhtml06/06245.html

Ah well, free fresh battery.

edit: the serial numbers don't match on the above article and the Apple FAQ page.

bwilfong
Aug 24, 2006, 12:53 PM
The link to the battery recall is changing. I've got at least 2 printout that do not match up! First time the link took me to Depot.Info and then the last time it took me to Support.apple.com. These links are slightly different.

vand0576
Aug 24, 2006, 12:56 PM
This is the correct one:

https://depot.info.apple.com/batteryexchange/index.html

Fatal Darkness
Aug 24, 2006, 12:57 PM
Batteries with the Sony technology (used in Apple, Dell, and Sony laptops, among others) have recently been catching fire, with Dell recently recalling 4.1 million batteries.

Can Sony do anything right these days?

ssteve
Aug 24, 2006, 12:57 PM
Is it 1.1, 1.3 or 1.8 million laptop batteries?

I am glad to see someone else is a little confused and it wasn't just me. I have seen the 1.1 and 1.8, but not the 1.3 million batteries. I just want to know which number it really is.

ssteve
Aug 24, 2006, 12:58 PM
Can Sony do anything right these days?

NO! I bet that if given the chance, they will screw-up Blu-ray.

bwilfong
Aug 24, 2006, 12:58 PM
The one listed by Vand0576 is not the one currently listed by the apple site.

nydoofus
Aug 24, 2006, 12:59 PM
I am glad to see someone else is a little confused and it wasn't just me. I have seen the 1.1 and 1.8, but not the 1.3 million batteries. I just want to know which number it really is.

From engadget

"Apple has just recalled 1.8 million iBook and PowerBook laptop batteries, 1.1 million of those in the US and 700,000 abroad"

MacRy
Aug 24, 2006, 12:59 PM
This is the correct one:

https://depot.info.apple.com/batteryexchange/index.html

I don't think it is mate. The one I posted a few posts up includes batteries up to August 2006 whereas that link of yours is only to 2005. That one again is:

https://support.apple.com/ibook_powerbook/batteryexchange/index.html

bwilfong
Aug 24, 2006, 01:01 PM
Ridiculous that Apple would let this story post and NOT have it's site already configured to handle the inquries.

zap2
Aug 24, 2006, 01:03 PM
This is the correct one:

https://depot.info.apple.com/batteryexchange/index.html


No, its not.. that for a different recall..https://support.apple.com/ibook_powerbook/batteryexchange/index.html thats the right link

sierra oscar
Aug 24, 2006, 01:05 PM
Ridiculous that Apple would let this story post and NOT have it's site already configured to handle the inquries.

Yeah - I think that's really odd. In this situation...any company would want to be seen not only to be the source of said info but also be ready with the official response and instructions...

unless it was leaked many hours ahead of apple... or is a bogus story altogether - the latter is unlikely though

hob
Aug 24, 2006, 01:06 PM
*ding* I'm a winner!

*kablam*

:eek:

Now might also be a good time to say, I picked up this story about 25 minutes ago (http://www.thehobsite.com/blog/?p=258)!

(I've been playing with WordPress all day... please, just give me some comments, yeah?) :p

extraextra
Aug 24, 2006, 01:06 PM
Oh good, the 14" iBook isn't affected! I should tell some of my friends who have older PB's/iBooks about this recall.

mauricev
Aug 24, 2006, 01:06 PM
This is the correct one:

https://depot.info.apple.com/batteryexchange/index.html

That appears to be separate from the one at
https://support.apple.com/ibook_powerbook/batteryexchange/index.html

The first one look like an earlier recall although it affects some of the same model batteries.

nydoofus
Aug 24, 2006, 01:06 PM
Just to clarify, there are TWO battery recalls, one from a while ago, and one announced today.

The one announced today is located here

https://support.apple.com/ibook_powerbook/batteryexchange/index.html

The previous one is located here

https://depot.info.apple.com/batteryexchange/index.html

Do not confuse the two!!!

kenaustus
Aug 24, 2006, 01:06 PM
Will have to check the wife's iBook, my PB and the spare battery I bought for it. Would be nice if all three were replaced!

It's a bad year for Sony as they are going to be paying out the nose for the replacements. Apple will probably send the replacements overnight - adding to Sony's misery.

For even more Sony misery - they might be joining the party:

http://www.themacobserver.com/article/2006/08/24.5.shtml

nydoofus
Aug 24, 2006, 01:07 PM
Apple PR release link

http://www.prnewswire.com/news/index_mail.shtml?ACCT=104&STORY=/www/story/08-24-2006/0004421452&EDATE

flyfish29
Aug 24, 2006, 01:08 PM
Crossing my fingers I have an unsafe battery...

Yeah, you better be crossing your legs if you do!:D

Compile 'em all
Aug 24, 2006, 01:10 PM
Dang, my G4 Powerbook battery doesn't qualify :(. The battery's serial number starts with W.

jholzner
Aug 24, 2006, 01:11 PM
My roommate, sister and a good friend all have 12" powerbooks. I've called my sister and friend to let them know. I was home over lunch when this news broke and so I pulled the battery out of my roommates powerbook and it falls withing the SN range being recalled. This, for him, is actually a GOOD thing. His Powerbook battery is at 52% after only one year of ownership and 177 load cycles. Now it looks like he'll be getting a free battery from Apple. He never had a problem with it but free is free.

bwilfong
Aug 24, 2006, 01:11 PM
Just to clarify, there are TWO battery recalls, one from a while ago, and one announced today.

The one announced today is located here

https://support.apple.com/ibook_powerbook/batteryexchange/index.html

The previous one is located here

https://depot.info.apple.com/batteryexchange/index.html

Do not confuse the two!!!


So why is the other, older recall now missing from the page! It just makes the Apple site look stupid.

drewyboy
Aug 24, 2006, 01:13 PM
*Cue Price is Right music*
Come on down, you're the next contestant on the Price is Right...
(me)... I'M A WINNER, I'M A WINNER!!! NEW BATTERY!!!!

mdntcallr
Aug 24, 2006, 01:14 PM
there goes some of sony's good brand quality image.

one the good side. I once had to swap out a battery from apple before.

it was quick and easy. honestly i am a power user, travel tons.

could use a new fresh pair of batteries anyway. i am checking to see if any of my 3 are swapable.

hey not a bad thing. this is preventative. my batteries have been fine, aside from losing life after tons of charges.

Dustintendo
Aug 24, 2006, 01:15 PM
is anyone else having a problem validating thier battery? mine falls within the 6c rance and its saying its not eligible

Dr.Gargoyle
Aug 24, 2006, 01:16 PM
All my PB batteries are A1148. Crap. :rolleyes:
My A1061 too... damn

nydoofus
Aug 24, 2006, 01:16 PM
is anyone else having a problem validating thier battery? mine falls within the 6c rance and its saying its not eligible

Mine is in the range as well and won't validate. I think we crashed their server

OnceUGoMac
Aug 24, 2006, 01:17 PM
Looks like I get to send mine back. I'm actually not upset, I get a brand new battery! Hoorah!:D

gallagb
Aug 24, 2006, 01:17 PM
4-6 weeks
:)

i'm happy
new battery ordered

AlmightyG5
Aug 24, 2006, 01:18 PM
What are the serials that are affected? The Apple link is down....

Rower_CPU
Aug 24, 2006, 01:19 PM
sierra oscar - check your Private Messages!

All: Off-topic posts are removed from all news threads as a matter of course to keep the discussion focused on details and not sidetrack things with off-topic banter. We have a community forum for chit chat. Thanks! :)

flyfish29
Aug 24, 2006, 01:19 PM
4-6 weeks
:)

i'm happy
new battery ordered

I can't find out what number I call to get my new battery- what is it?????

scratch that- I found it, but not it is too busy to take my call and disconnected me and links all are broken right now too- I guess you can do it online as well- but can't get it to load.

mdntcallr
Aug 24, 2006, 01:20 PM
there goes some of sony's good brand quality image.

one the good side. I once had to swap out a battery from apple before.

it was quick and easy. honestly i am a power user, travel tons.

could use a new fresh pair of batteries anyway. i am checking to see if any of my 3 are swapable.

hey not a bad thing. this is preventative. my batteries have been fine, aside from losing life after tons of charges.

mostman
Aug 24, 2006, 01:20 PM
My 12" PB falls withing the 3K range (3K514) and wont validate.

The whole number is 3K5148QGR....

I wonder if the 8 makes a difference?

-Mike

nydoofus
Aug 24, 2006, 01:20 PM
What are the serials that are affected? The Apple link is down....



Computer model name Battery model number Battery serial numbers

12-inch iBook G4 A1061 3K429 through 3K611
6C510 through 6C626

12-inch PowerBook G4 A1079 ZZ411 through ZZ427
3K428 through 3K611
3K425 through 3K601

15-inch PowerBook G4 A1078 and A1148 6N530 through 6N551
6N601

mdntcallr
Aug 24, 2006, 01:21 PM
Heh, after checking all of my batteries are fine. darn! (or good)

was sort of hoping to get a free update on the battery. but to be honest. would be a waste of time, as i will probably buy one of the new macbook pro's soon.

whenever the new models are released.

AlmightyG5
Aug 24, 2006, 01:22 PM
My 12" PB falls withing the 3K range (3K514) and wont validate.

The whole number is 3K5148QGR....

I wonder if the 8 makes a difference?

-Mike
Wheres the link to see if I'm affected. The Apple link doesnt work. AAARGGH!

MrFrankly
Aug 24, 2006, 01:22 PM
Getting a new one too...shame that the Apple site is pretty much crashing under the load...

Actually now I took it out I notice a minor bump in the battery. I wonder if it's just a small little screw or a slightly inflated (about to explode) battery.

bbarnhart
Aug 24, 2006, 01:22 PM
Bummer - 14" iBook is not affected. No new battery for me.

nbs2
Aug 24, 2006, 01:25 PM
What are the serials that are affected? The Apple link is down....
From the Consumer Products Safety Commission Press Release:

Computer model name
Battery model number
Battery serial numbers



12-inch iBook G4
A1061
ZZ338 through ZZ427; 3K429 through 3K611; 6C510 through 6C626



12-inch PowerBook G4
A1079
ZZ338 through ZZ427; 3K429 through 3K611



15-inch PowerBook G4
A1078; A1148
3K425 through 3K601; 6N530 through 6N551; 6N601

Warbrain
Aug 24, 2006, 01:25 PM
Bummer - 14" iBook is not affected. No new battery for me.

My thoughts exactly. Makes me wonder why the 14" iBook isn't affected.

SpaceMagic
Aug 24, 2006, 01:25 PM
Mine IS affected but the site is down! So annoying!

Kinda happy though, my battery isn't going that strong anymore.. coconutbattery reports 85%

mostman
Aug 24, 2006, 01:27 PM
Mine IS affected but the site is down! So annoying!

Doesn't matter. I think the script they were using was broken anyway. I tried to enter my affected serial number a bunch of ways and it wouldn't accept it. My guess is that they took the site down to fix the issue.

Or it could be because the story hit the front page of Digg :)

-Mike

Cameront9
Aug 24, 2006, 01:30 PM
There seem to be varying reports of the serial numbers affected, and Apple's site seems dead right now. I'm hoping my battery IS affected, because I was getting close to ordering a new battery, as my year-and three month old battery is down to 25% of it's original capacity after 440 load cycles.

The site was up briefly and claimed 4-6 weeks for the new battery to ship. That's a LONG time to go without a battery.

Warbrain
Aug 24, 2006, 01:30 PM
Mine IS affected but the site is down! So annoying!

Kinda happy though, my battery isn't going that strong anymore.. coconutbattery reports 85%

You know, that 85 percent ain't all that bad. I've got the 14" iBook from that revision, and I'm at 87 percent. Considering that the batteries are supposed to last a year and a half - so says Apple - so that should mean we should be closer to 75 percent.

Warbrain
Aug 24, 2006, 01:32 PM
Doesn't matter. I think the script they were using was broken anyway. I tried to enter my affected serial number a bunch of ways and it wouldn't accept it. My guess is that they took the site down to fix the issue.

Or it could be because the story hit the front page of Digg :)

-Mike

Yea, the page is probably digg****ed as well as being destroyed by MacRumors, AppleInsider, Engadget, TUAW, Think Secret, Slashdot, etc.

willeekinz
Aug 24, 2006, 01:32 PM
FINALLY got through on the phone to APPLECARE and talked to Brett after being on hold for 25 minutes, he said the site and their phone lines are getting hit HARD right now, and that the site will be back up in one hour.

So until then lets be patient and think about those BRAND NEW BATTERIES we'll be getting at Sony's expense (of course, keep a fire extinguisher and a bottle of vodka in your backpack just in case.)

Take Care macheads :)

flyfish29
Aug 24, 2006, 01:32 PM
didn't see this mentioned- but I guess there are 1.1 million in US and 700,000 abroad so that of course totals the 1.8 mentioned on some reports.

So now we know exactly why apple didn't post their own link yet- site can't handle 1.8 million hits at once huh?:D

Warbrain
Aug 24, 2006, 01:33 PM
There seem to be varying reports of the serial numbers affected, and Apple's site seems dead right now. I'm hoping my battery IS affected, because I was getting close to ordering a new battery, as my year-and three month old battery is down to 25% of it's original capacity after 440 load cycles.

The site was up briefly and claimed 4-6 weeks for the new battery to ship. That's a LONG time to go without a battery.

Yea, but they send you the new one while you use the old one. And considering the capacity of your old battery, you probably live off the power adapter a lot anyway.

And they've probably got to manufacture a bunch of new batteries for this.

MrFrankly
Aug 24, 2006, 01:34 PM
the Apple battery exchange page I got before it went down. Including the serial numbers

http://www.onlijn.net/battery.htm

Warbrain
Aug 24, 2006, 01:34 PM
The site just loaded for me and it appears Apple made it pretty streamlined for the moment. No fancy tables or anything. Just a page.

dizastor
Aug 24, 2006, 01:36 PM
what no 17" recall. bah.

iGary
Aug 24, 2006, 01:39 PM
Oh, mine is affected.

nbs2
Aug 24, 2006, 01:39 PM
In other news, the Dell recall will cost Sony up to $430m. If all batteries are going at the same rate, Apple & Dell could cost Sony $619m. Add in what Sony will lose on its own machines...I'm guessing close to $1b. That would wipe out almost an entire year of profits (estimated at 130b Yen or $1,116,119,303). They may be screwed.

simon-says
Aug 24, 2006, 01:42 PM
Mine falls in range. But the website has been saying my serial number is ineligible for a recall. Weird?

bartelby
Aug 24, 2006, 01:43 PM
Oh, mine is affected.

Really?

iGary has an Apple product that's slightly dodgy?:eek:

You do surprise me!:) :)

runplaysleeprun
Aug 24, 2006, 01:47 PM
crap-o-rama, both of mine are a1045.

not fair, i want the possibility of fire erupting from my lap.




from the powerbook, that is.

mahonmeister
Aug 24, 2006, 01:49 PM
Yay. New battery for me. Do they really expect us to leave the battery out until then. It's been in there for a year and a half, just seems silly.

Seems like all 1.8 million people are triying to load the page just like me...

elook
Aug 24, 2006, 01:49 PM
Can anyone verify which serials are the right ones? The press release and the Apple site differed (before it died). I'm in the press release range, not the Apple range. :confused:

MarcelV
Aug 24, 2006, 01:50 PM
They may be screwed.

Maybe.....that softly spoken. They are screwed. Sony can't be too happy at this time. Delays in launching products, new product acceptance less than stellar, and while Consumer Electronics was doing a little better than past years, this is setting them back. Hopefully they will learn a lesson and do some more R&D next time.

flyfish29
Aug 24, 2006, 01:51 PM
Yea, but they send you the new one while you use the old one. And considering the capacity of your old battery, you probably live off the power adapter a lot anyway.

And they've probably got to manufacture a bunch of new batteries for this.


They say you are NOT supposed to use the old battery but instead remove it live off the power adaptor which sucks for me! But much better than burns you know where!$#@#!:eek: :eek:

Fotograffiti
Aug 24, 2006, 01:52 PM
My wife loved this announcement seeing as she has been complaining about the decreased battery life in our 12 inch PB lately.

I for one salute Apple in its efforts to ensure a safe computing environment.

And, my salute has NOTHING to do with the fact that my 18 month old and very used iBook battery currently only holds a 10 minutes charge.

:) :) :)

Crossing my fingers I have an unsafe battery...

lizard79
Aug 24, 2006, 01:52 PM
There seem to be varying reports of the serial numbers affected, and Apple's site seems dead right now. I'm hoping my battery IS affected, because I was getting close to ordering a new battery, as my year-and three month old battery is down to 25% of it's original capacity after 440 load cycles.

The site was up briefly and claimed 4-6 weeks for the new battery to ship. That's a LONG time to go without a battery.

don't worry 'bout that. they will send you a new one and then you return the battery - at least they did it this way with my battery..

shawnce
Aug 24, 2006, 01:52 PM
Battery Exchange Program iBook G4 and PowerBook G4

Apple has determined that certain lithium-ion batteries containing cells manufactured by Sony Corporation of Japan pose a safety risk that may result in overheating under rare circumstances.

The affected batteries were sold worldwide from October 2003 through August 2006 for use with the following notebook computers: 12-inch iBook G4, 12-inch PowerBook G4 and 15-inch PowerBook G4.

Apple is voluntarily recalling the affected batteries and has initiated a worldwide exchange program to provide eligible customers with a new replacement battery, free of charge. This program is being conducted in cooperation with the U.S. Consumer Product Safety Commission (CPSC) and other international safety authorities.

Identifying your battery

Please use the chart below to identify the battery model and serial numbers that apply to your iBook or PowerBook. If the first 5 digits of your battery’s 12-digit serial number fall within the noted ranges, please order a replacement battery immediately.

To view the model and serial numbers labeled on the bottom of the battery, you must remove the battery from the computer. The battery serial number is printed in black or dark grey lettering beneath a barcode. See photos below.

Computer model : 12-inch iBook G4
Battery model number: A1061
Serial number range: ZZ338 - ZZ427, 3K429 - 3K611, 6C519 - 6C552

Computer model : 12-inch PowerBook G4
Battery model number: A1079
Serial number range: ZZ411 - ZZ427, 3K428 - 3K611

Computer model : 15-inch PowerBook G4
Battery model number: A1078 and A1148
Serial number range: 3K425 - 3K601, 6N530 - 6N551, 6N601

The Exchange Process

To begin the battery exchange process, you will be asked for the serial number of your iBook G4 or PowerBook G4, the serial number of your battery and a shipping address.

Customers in Australia and Asia (excluding Japan) should contact their local Apple Authorized Service Provider to obtain a replacement battery.

After serial number verification, a new battery will be shipped to you, free of charge. When you receive the replacement battery, please use the same shipping packaging and included prepaid shipping label to return the recalled battery to Apple for proper disposal.

Note: If your battery serial number does not match any of the ranges listed above, you do not have to exchange your battery.

Frequently Asked Questions

Q. Where do I find the serial number of my iBook or PowerBook?
A. The PowerBook serial number is located on the side of the battery well in the top left corner. The iBook serial number is located underneath the keyboard. Or, you can use Apple System Profiler to confirm your serial number.

Q. How long will it take to receive a replacement battery from Apple?
A. It may take up to 4 to 6 weeks for your replacement battery to arrive. Shipping time may vary due to availability of your battery model.

Q. Can I use my computer without the battery in it?
A. Yes, once you've removed the affected battery, just plug in the AC adapter to power the computer until a replacement battery arrives.

Q. Do I have to send in my recalled battery before I can receive a replacement battery?
A. No, Apple will send you the replacement battery first and then you will send Apple the recalled battery.

yg17
Aug 24, 2006, 01:54 PM
Crap, mine isnt affected. I could use a new battery :D

hob
Aug 24, 2006, 01:54 PM
Ok, my earlier exclamation may have been premature. I'm also having problems - the battery for my 12" PB is in the range on both the press release and the apple support site, but when I put all the numbers in, it says "no mate" - seems a lot of people are getting this?

Warbrain
Aug 24, 2006, 01:56 PM
They say you are NOT supposed to use the old battery but instead remove it live off the power adaptor which sucks for me! But much better than burns you know where!$#@#!:eek: :eek:

The odds of the thing blowing up on your are slim. How many laptops have actually blown up? Not as many as some people think. All these companies are just trying to cover their asses and avoid lawsuits.

Spectrum
Aug 24, 2006, 02:06 PM
Seems pointless trying to do anything about it immediately. My PB serial number and battery serial numbers match the list, but I get:

"This computer serial number is not eligible for the Battery Exchange Program."

and

"This serial number is invalid or does not qualify for the program."

Looks like they need to fix the site.

_Matt
Aug 24, 2006, 02:07 PM
THERE IS A GOD! I WIN! I WIN!

Wow. This is fantastic. A free new battery. I was just on the phone with AppleCare the other day trying to force them to give me a new one. My current battery is at 9% capacity, giving me only 10 minutes of battery life.

This made my day. :D

Lgreer
Aug 24, 2006, 02:08 PM
Has anyone else noticed that Sony is a horrible, horrible company?
Ridiculous proprietary formats. (http://en.wikipedia.org/wiki/Sony#Proprietary_formats)
Offensive ad campaigns. (http://en.wikipedia.org/wiki/Sony#Advertisements)
Rootkits in their cd's. (http://news.com.com/Sonys+rootkit+fiasco/2009-1029_3-5961248.html)
Blueray outrageous copy protection.
Now exploding batteries?
If I can help it, I will never knowingly buy a Sony product again.

AvSRoCkCO1067
Aug 24, 2006, 02:09 PM
In other news, the Dell recall will cost Sony up to $430m. If all batteries are going at the same rate, Apple & Dell could cost Sony $619m. Add in what Sony will lose on its own machines...I'm guessing close to $1b. That would wipe out almost an entire year of profits (estimated at 130b Yen or $1,116,119,303). They may be screwed.

Not to mention the 200 dollars they're going to be losing on each PS3 they sell....:eek:

iGary
Aug 24, 2006, 02:09 PM
Really?

iGary has an Apple product that's slightly dodgy?:eek:

You do surprise me!:) :)

Ha!

I was thinking the same thing. :( :D

simon-says
Aug 24, 2006, 02:24 PM
It seems as if though Apple has changed the serial numbers that are effected.

Uh oh there is a 15" macbook pro exchange too

https://support.apple.com/macbookpro15/batteryexchange/

baleensavage
Aug 24, 2006, 02:27 PM
Bad day for Apple. Worse day for Sony. Seriously though, Sony just needs to realize that hot electronics are not good. Playstation 2's have always had problems overheating and now Sony's laptop batteries are blowing up. And think, the new Sony Playstation 3s have a souped up G5 (Cell) chip in them. You should be able to barbecue on those things! It plays games, blu-ray disks and cooks your breakfast!

amac4me
Aug 24, 2006, 02:31 PM
How to determine the model number:

http://www.cpsc.gov/cpscpub/prerel/prhtml06/06245c.jpg

http://www.cpsc.gov/cpscpub/prerel/prhtml06/06245d.jpg

nighthawk
Aug 24, 2006, 02:37 PM
About a year ago, my PowerBook G4 12" had a battery recall. Now I go to the website to check my replacement battery, and it appears to fall into the range of the recall again. However, I tried entering my information in the website and the form rejected the battery serial number even though I double-checked that it was within the range.

Now the website appears to be down (cannot connect, no timeout or anything).

thworple
Aug 24, 2006, 02:38 PM
Thanks to all you guys who have put up the relevant info. Couldn't log onto the aforementioned Apple support site, so you've been very helpful.

Fortunately I haven't been affected, but I do offer the best of luck to those that are. Not in the sense that you might catch fire, just in the waiting game sense!;)

macridah
Aug 24, 2006, 02:39 PM
Apple's having a bad day.

Creative and now this.

sony and creative are on my bad list right now and will be for a long time.

bryanc
Aug 24, 2006, 02:39 PM
But Apple's server is getting hammered right now... I got through to print out the affected serial numbers, then powered down my AlBook, just to be safe, popped out the battery to see if I had a lucky number, and now that I know I do, I can't get back onto the site.

Oh well. I'll try again later.

One thing I wonder about is what the consequences of keeping the 'dangerous' battery as a back-up would be... I'm not really worried about it exploding, but will the Apple police come after me for not returning the old battery once they ship me a new one? Obviously, it would be my own fault if my laptop exploded when using the old battery, but I'm willing to take that risk.

Cheers

LaMerVipere
Aug 24, 2006, 02:40 PM
Ugh, this is going to give my PC-loving friends fuel for YEARS. Just like every little crap article that comes out about ANY possible Apple security problem.

The taunts are already pouring in! "Ha! Ha! The shoe is on the other foot now!" "Oh how the tables do turn!" "Guess you can't act all high and mighty NOW, huh?" "Intel chips and now exploding batteries? Where do I sign up for a Dell—I mean, Mac again?"

AHH!!! :mad:

Teddy's
Aug 24, 2006, 02:42 PM
I am so confused.
I will check my old PBG4 which should be travelling somewhere in the world... If it needs replacement then it's ok.
So, I will sit still for the next 2 months, call apple care after that and relax.

Apple care = Worry Free

Ironic how the Sony Handycams had that "Worry Free" ad in their batteries.

mckvakk
Aug 24, 2006, 02:43 PM
Yay, i get a new battery :D

bbrosemer
Aug 24, 2006, 02:44 PM
Come on this is purley sony's fault... what else is new...

bartelby
Aug 24, 2006, 02:47 PM
Poo!
I thought I might get a nice new battery.
:(

ImAlwaysRight
Aug 24, 2006, 02:52 PM
Aaaahhhhhhhhhhhhhhh!!!! It BURNS, it BURNS!

Oh, I thought I had an affected computer but don't. Was just practicing. :o

Nice for the thousands who have had no problems with their battery but get a new one after a year or more of use.


Ugh, this is going to give my PC-loving friends fuel for YEARS.
Bud, you've got enough fuel on PC folks for dozens of CENTURIES so I wouldn't worry about it. ;)

pocketrockets
Aug 24, 2006, 02:53 PM
I'm so confused. My 15" G4 does match the battery model no, 1078. But, the serial number is no where close. Mine starts with W! Where in the world did they get 3xxxx??? Thanks.

ricgnzlzcr
Aug 24, 2006, 02:55 PM
It would be so awesome if this computer burst up in flames! I'm sure I would get a brand spankin' new macbook pro for my troubles.

shawnce
Aug 24, 2006, 02:58 PM
I'm so confused. My 15" G4 does match the battery model no, 1078. But, the serial number is no where close. Mine starts with W! Where in the world did they get 3xxxx??? Thanks.

Then your battery is not subject to the recall. The model number is specific to a type of battery while each battery produced gets a unique serial number. Looking at the serial number Apple can tell if your battery came from Sony and when it was manufactured (in this case the leading few digits of the serial number is enough).

pocketrockets
Aug 24, 2006, 03:02 PM
Well then I hope they change it and recall more. Because even though my serial # doesnt match, my computer still burns up AND I'm only getting 2.5 hrs on a full charge.

Silencio
Aug 24, 2006, 03:03 PM
Ugh, this is going to give my PC-loving friends fuel for YEARS. Just like every little crap article that comes out about ANY possible Apple security problem.

If that's true, strongly consider getting some new friends. The previous huge Dell battery recall should be enough to shut them up, at the very least.

I guess I hit the "jackpot": both my 12" Powerbook and 12" iBook battery fall within the recall parameters. Will have to wait for Apple to fix their site so the serial numbers actually work. I uselessly spent about 25 minutes on the phone with AppleCare for no good result: they said try the web site later or call again tomorrow.

I will also have to go to all of my clients and check their batteries. A tedious enough task, but more billable hours for me, I guess. :rolleyes:

Cameront9
Aug 24, 2006, 03:05 PM
I'm so confused. My 15" G4 does match the battery model no, 1078. But, the serial number is no where close. Mine starts with W! Where in the world did they get 3xxxx??? Thanks.

Are you sure you're looking at the Battery's serial number? My Powerbook's number starts with a W, but the battery starts with 3K...etc.

pocketrockets
Aug 24, 2006, 03:07 PM
Are you sure you're looking at the Battery's serial number? My Powerbook's number starts with a W, but the battery starts with 3K...etc.

Yeah, low and behold my battery still starts with a W. If I didn't have battery issues I wouldn't be complaining. But as of now my computer doesn't qualify but I DO in fact have battery issues.

p0intblank
Aug 24, 2006, 03:14 PM
I don't think 17-inch PowerBooks are affected, so it looks like I am clear to go. :)

Gizmotoy
Aug 24, 2006, 03:27 PM
Yeah, low and behold my battery still starts with a W. If I didn't have battery issues I wouldn't be complaining. But as of now my computer doesn't qualify but I DO in fact have battery issues.
I think every laptop ever made has battery issues. I'm about to get my third for my Rev. B 12" PowerBook if neither of my old ones is covered under this recall.

pocketrockets
Aug 24, 2006, 03:28 PM
I think every laptop ever made has battery issues. I'm about to get my third for my Rev. B 12" PowerBook if neither of my old ones is covered under this recall.

Your 3rd?? So do you have 3 year applecare warranty? Or did that all happen within 1 year?

prostuff1
Aug 24, 2006, 03:29 PM
Well this is good news for me.

The website works to some extent for me. I have two batteries and it says one qualifies and the other does not, even though i have checked it several time to make sure and i am positive that my battery serial number falls in the range.

Oh well, will just have to phone the line when it comes back up.

mfacey
Aug 24, 2006, 03:31 PM
Looks like a new battery for me too! Sadly I can't get onto the support page for the recall. Looks like all 1.8 millions users want to make their exchange at the same time!:D

I'm leaving my battery in in the mean time though. I really can't manage to use my powerbook as a desktop for the 4 weeks or more that it'll take to get the new battery. It's worked fine for the past 1.5 years so I don't see why it should suddenly now self destruct!

Quilentro
Aug 24, 2006, 03:34 PM
I switched to apple so I wouldn't have problems with customer support. This is ridiculous. The website is completely screwed up (Apple admits this) because of the hits from the battery issue. And the worst part is, the battery isn't my problem.

Sure, I have a defective macbook pro battery, but when I sent it in for repair on the 4th, it was for dark spots on the screen and some other random issues. They told me it would be fixed in a couple days. It's been gone for weeks, and after talking to people on the phone for hours, they finally told me that they weren't sure what was going on, but that they think it's fixed, and that it is just being tested (even though the site, when it was working days ago, said it had been repaired and was pending shipping on the 19th.) But they can't tell me when it will be back, and that it might take another week. I'm moving in a matter of days, and was told this should be a quick fix. This is really, really obnoxious. And all they can say is "sorry." At what point do they offer me a concession? At what point can the consumer say forget it, this computer is only a couple months old, give me a brand new one off the store floor. Ridiculous. I have more complaints, back my extreme irritation at the situation prevents me from launching a cogent argument.

I sincerely hope everyone else is having a much better experience than I/

- Quil

daneoni
Aug 24, 2006, 03:38 PM
Looks like im defo affected. Sigh....there is nothing wrong with my battery it works fine and has good recharge cycles. Looks like it's time to call Apple BUT might wait till waaay down the line when majority have done theirs

MrFrankly
Aug 24, 2006, 03:39 PM
Is there anyone who actually got his serial number to be confirmed as a faulty one? I keep getting a " This serial number is invalid or does not qualify for the program."

While my serial number starts with 6C5353... which as far as I can check fits into the range of valid iBook battery serial numbers.

heels98
Aug 24, 2006, 03:39 PM
I actually did get confirmation that my battery qualified. Took me awhile to get onto the page, but it finally worked. After that, it let me fill out a form to send me a new battery.


I'm not too bummed this has happened; after all, my battery is only holding about 90% of its original charge. However, it's funny that I've already had a battery recalled for my 18-month old PowerBook (15-inch) so this will be the third battery for me.

jorisx
Aug 24, 2006, 03:41 PM
These numbers don't mach:
• 15-inch PowerBook G4, Model #A1078 and A1148, Serial Numbers: 6N530 through 6N551, 6N601
From the image below also the numbers 3K425 to 3K601 belong to the 15" pbook !?
http://images.appleinsider.com/recall-aug2006-batteries.gif

eva01
Aug 24, 2006, 03:42 PM
nice to know that the website says my battery doesn't qualify, even thou it does, and i have tried other battery serial numbers and they also say it doesn't qualify.

So i call and they say it can't be done right now.

This is great especially since i will either be in school or at work during all times that applecare is open

buddhagoth
Aug 24, 2006, 03:43 PM
I sincerely hope everyone else is having a much better experience than I/

- Quil

Heya Quilentro:

Sorry to hear about your experience. No company is perfect and every one screws up sometime or other. In my years of experience with Apple, they seem to screw up a whole lot less than any other computer maker I've ever dealt with. For instance, I had to sue a certain Texas company to get them to honor their warranty. Never had to do that with Apple. :)

Cordially,
B.G., waiting for the support site to right itself so he can get a new battery for the 12" PB.

mtstaffa@gmail.
Aug 24, 2006, 03:43 PM
why are two different Apple websites giving slightly DIFFERENT serial numbers? one is 3K***** and the other is 3X*****

here are the two Apple websites:

https://depot.info.apple.com/batteryexchange/

https://support.apple.com/ibook_powerbook/batteryexchange/index.html

so one of those is right and one is not. and of course, one of those i have to send my battery back, and one i dont! ahhh, what to do?!

MrFrankly
Aug 24, 2006, 03:48 PM
why are two different Apple websites giving slightly DIFFERENT serial numbers? one is 3K***** and the other is 3X*****

I suspect someone has written down those numbers and gave them to the web designer...an X looks very much like a K sometimes when written down.

phytonix
Aug 24, 2006, 03:49 PM
My battery serial number is within that range but it says the serial number is not qualified. Guess i will have to call them?

eva01
Aug 24, 2006, 03:49 PM
why are two different Apple websites giving slightly DIFFERENT serial numbers? one is 3K***** and the other is 3X*****

here are the two Apple websites:

https://depot.info.apple.com/batteryexchange/

https://support.apple.com/ibook_powerbook/batteryexchange/index.html

so one of those is right and one is not. and of course, one of those i have to send my battery back, and one i dont! ahhh, what to do?!

the first one you linked is the recall from 2005 i believe

macgeek2005
Aug 24, 2006, 03:53 PM
What does it mean to "recall"?.

eva01
Aug 24, 2006, 03:56 PM
What does it mean to "recall"?.

what do you think it means?


And i called apple, they basically told me tough luck right now and i will have to wait basically till tomorrow to check the website because they are still updating it

Because the tech tried to input everything on his side and it wouldn't accept it either.

joepunk
Aug 24, 2006, 03:57 PM
Well here I go for my very first recall :(

I wonder how long those other batteries (the ones that failed of course) have been running because mine has lasted 2 years without any problems.

Interestingly that my father was telling me about the Dell recall and said that the info he read mentioned Apple. I took him seriously but was going to wait for an Apple recall to be confirmed.

Edit: Well c**p, looks like I shall have to call Apple as my computer is eligible but the battery is not even though it falls within the range.

After G
Aug 24, 2006, 04:04 PM
I had my battery recalled earlier.

Wonder if the replacement falls under this recall? :D

devilot
Aug 24, 2006, 04:05 PM
Hm. My older PB didn't fall into the 2005 recall, I wonder if it would fall under this current recall.


My iBook's battery does though. Sigh. Guess I'lll try to fill out that online form...

:Edit: Okay, looks like another Apple-side boo-boo. The battery's serial falls into the recall range but the site won't acknowledge it. Argh.

Cameront9
Aug 24, 2006, 04:08 PM
Well, I FINALLY got it to go through, only to have it say that my serial numbers aren't affected. Which, according to their page, they are. Looks like Apple has some work to do...

tristan
Aug 24, 2006, 04:12 PM
Maybe Apple's improving - the last two PBs I owned had their MOTHERBOARDs recalled. Now its just my battery.

Yep, I'm affected - web site was slow but accepted my serial, confirmed my recall status, and then asked me for my address.

I have a PBG4 15" 1.67ghz (SD 01/2006 model) purchased 10/06 as a refurb.

I don't think this will hurt Apple, but it will hurt Sony big time.

mkrishnan
Aug 24, 2006, 04:12 PM
Sweet! Free battery, Apple's battery mfr picks up the tab. Plus mine is what... three years old and half dead? Apparently not a big fire risk. :p

Warbrain
Aug 24, 2006, 04:14 PM
I wish I was getting a new battery. Just the fact that I could have one replaced for nothing is quite thrilling, but I have this feeling that more batteries are going to be recalled in the future from Apple.

mduser63
Aug 24, 2006, 04:18 PM
Like a lot of people, my serial (3K437...) falls in the stated range for 12" PBs, but the Apple site says it's not valid/doesn't qualify. It was doing that this morning when the story very first broke (long before the site went down or even got slow), and it's still doing it now. The battery has been going fine for almost 2 years, and I don't expect to explode tomorrow, but it would be nice to get a new one.

guez
Aug 24, 2006, 04:21 PM
I, too, have a number in the range affected but am getting turned down by the website. Interestingly, when I changed the last letter of the serial number I entered from "a" to "b," it was accepted! I am wondering whether in fact not all batteries in the range are being recalled and Apple is just doing a bad job of communicating (as someone on Macintouch suggested).

Kurt871
Aug 24, 2006, 04:22 PM
I'm not sure why so many people are having trouble.. the website worked (albeit very slowly) for me. It reported that both my computer and battery were elegible for the recall, I filled out the form, and voila. The confirmation email I just got said it might be as long as 4-6 weeks. Hope everyone's luck starts to turn around.

iGary
Aug 24, 2006, 04:24 PM
MY GOD

I just woke up from a nap and have at least a DOZEN e-mails from PC-owning friends and famailies saying stuff like "What's up with your boys?!?!?!"

I kindly link them to the 4.1 million Dell's being recalled. :D

Can someone link whatever is the VALID page for this?

Lots of conflicting information around...

hob
Aug 24, 2006, 04:28 PM
MY GOD

I just woke up from a nap and have at least a DOZEN e-mails from PC-owning friends and famailies saying stuff like "What's up with your boys?!?!?!"

I kindly link them to the 4.1 million Dell's being recalled. :D
My girlfriend is having a field-day. Being a Dell fan-girl, I was like nyahhhh your laptop's gonna explode.

Now she's getting her own back (http://www.thehobsite.com/blog/?p=258) :(

Ayre
Aug 24, 2006, 04:29 PM
My laptop has been very hot to the touch recently, and my battery only holds a 24% charge. I wonder if this has anything to do with it.

Oh well, my order for a new battery has been placed. Thank you, Sony!

beethovengirl
Aug 24, 2006, 04:34 PM
Do we have to shut down our computer before removing the battery?

thanks! :)

Charleson Mambo
Aug 24, 2006, 04:34 PM
This Apple page shows much shorter serial number ranges that the original MacRumors article.

http://www.apple.com/support/batteryexchange/faq/

So which is it? The Apple page has to be considered official, but the MacRumors article would get me a brand new battery. :confused: :p


Charleson Mambo

Silencio
Aug 24, 2006, 04:37 PM
My girlfriend is having a field-day. Being a Dell fan-girl, I was like nyahhhh your laptop's gonna explode.

Gotta watch out where you apply that schadenfreude. It often comes back to bite you in the end!

That's exactly how I felt when I first heard about Dell's big safety recall, knowing it was a matter of time before Apple followed suit because of their own extensive use of Sony batteries.

My girlfriend is also a Windows user, but she's no fan-girl. She says her ThinkPad T43 will be her last PC. :)

daneoni
Aug 24, 2006, 04:40 PM
The site is so un-usable it crashed safari! twice:eek:

Gizmotoy
Aug 24, 2006, 04:47 PM
Sigh. None of the batteries I have for my 12" PowerBook are covered, not even the one that the Apple store recommended I stop using due to the excessive heat (which died 5 days out of warranty and Apple would do nothing about). Sucks.

Chef Medeski
Aug 24, 2006, 04:50 PM
Yes, the numbers match


I WIN

this is better than the lottery. I needed a new battery for the new school year starting monday. Hoooray!

abhi_beckert
Aug 24, 2006, 04:52 PM
Wow! The battery on my october 2003 iBook completely died ages ago (killed by a faulty power supply), and I haven't been able to justify the cost of a new one. Now I'm getting a new battery free!! Sweet!

In the mean time... unplugging the little sucker. No exploding iBooks in my office! ;)

PS: iBook batteries ZZ338 - ZZ427 are also mentioned on the exchange website, but not in the MR front page story.

eleftherios72
Aug 24, 2006, 04:54 PM
on the official page
https://support.apple.com/ibook_powerbook/batteryexchange/index.html

Apple claims that for the ibook 12" the range is 6C519 - 6C552

The macrumors says: 6C510 through 6C626

which is the correct? Why apple changed it?

JimNoble
Aug 24, 2006, 05:00 PM
This Apple page shows much shorter serial number ranges that the original MacRumors article.
http://www.apple.com/support/batteryexchange/faq/
So which is it? The Apple page has to be considered official, but the MacRumors article would get me a brand new battery. :confused: :p
Charleson Mambo

Duff link I reckon. This one matches the main page:

http://www.apple.com/support/batteryexchange/2006/faq/

Jim

digitalbiker
Aug 24, 2006, 05:01 PM
I *knew* there was a reason I bought the 17".... :p

I wonder why it doesn't include the 17". I purchased the latest model G4 17" PB and I am sure it uses the same type of Sony batteries. It's just that the 17" runs a little cooler because there is more room and surface area to disipate the heat.

I hope this isn't just a money saving issue on Apple's part and that the 17" PB batteries aren't defective also.

davei
Aug 24, 2006, 05:04 PM
My iBook qualifies and I just went through the process. Website says Apple will send a new battery, then I have to send the old one back. My old one is doing just fine, does anyone know what will happen if I don't send it back? I'd rather have two good batteries, even if one may explode (1 in a million chance).

iGary
Aug 24, 2006, 05:04 PM
on the official page
https://support.apple.com/ibook_powerbook/batteryexchange/index.html

Apple claims that for the ibook 12" the range is 6C519 - 6C552

The macrumors says: 6C510 through 6C626

which is the correct? Why apple changed it?

Thank you for that. Bad links running around.

My two batteries are ordered.

cal6n
Aug 24, 2006, 05:08 PM
This Apple page shows much shorter serial number ranges that the original MacRumors article.

http://www.apple.com/support/batteryexchange/faq/

So which is it? The Apple page has to be considered official, but the MacRumors article would get me a brand new battery. :confused: :p


Charleson Mambo

Good question. The FAQ you've linked to quotes:

http://homepage.mac.com/calvindavidson/.Pictures/misc/FAQ.png

While the actual recall site, https://support.apple.com/ibook_powerbook/batteryexchange/ (which is linked from the FAQ site) quotes:

http://homepage.mac.com/calvindavidson/.Pictures/misc/Recall.png

I expect the dust will settle, eventually.

iGary
Aug 24, 2006, 05:13 PM
While the actual recall site, https://support.apple.com/ibook_powerbook/batteryexchange/ (which is linked from the FAQ site) quotes:

http://homepage.mac.com/calvindavidson/.Pictures/misc/Recall.png

I expect the dust will settle, eventually.

This is the one that worked for me.

Sesshi
Aug 24, 2006, 05:14 PM
I'm pretty surprised by coverage of these stories so far.

It's basically

Exploding DELL & APPLE batteries, manufactured by sony.



It really should be

SONY, who can't even build batteries worth a **** anymore let alone anything else, has screwed the pooch for Dell and Apple.

joepunk
Aug 24, 2006, 05:15 PM
Do we have to shut down our computer before removing the battery?

thanks! :)
Nope, you don't need to shut down before removing the battery.

I was just thinking of this

So you can't take any liquids on an airplane but you can bring your exploding Dell laptop? :)

iGary
Aug 24, 2006, 05:15 PM
I'm pretty surprised by coverage of these stories so far.

It's basically

Exploding DELL & APPLE batteries, manufactured by sony.



It really should be

SONY, who can't even build batteries worth a **** anymore let alone anything else, has screwed the pooch for Dell and Apple.


Well Apple certainly got more sensational coverage over their recall. Hence the Apple haters in my life barraging me with BS. :rolleyes:

Cameront9
Aug 24, 2006, 05:17 PM
I finally got through again.

First time, it came back and said both the computer and battery were ineligible. After checking the Pbook's serial number again, I realized I had a digit wrong. Fixed that, and it came through and asked for my address. I then got a confirmation page, and got an email a few minutes later. So keep trying.

For the record:
15 in. Powerbook G4 purchased in June 2005
Battery serial number started with: 3K521

macgeek2005
Aug 24, 2006, 05:23 PM
what do you think it means?


And i called apple, they basically told me tough luck right now and i will have to wait basically till tomorrow to check the website because they are still updating it

Because the tech tried to input everything on his side and it wouldn't accept it either.

Does it mean that apple takes your battery back whether you like it or not? Because it might explode?

SilentPanda
Aug 24, 2006, 05:25 PM
If your serial numbers don't work but they should...

I was just on the phone with Apple for about 45min to an hour (waiting). My battery serial number wouldn't take. The guy said it was because the page is bogged down. So you may want to save yourself a phone call and just wait until tomorrow, the next day, or late at night or something...

_Matt
Aug 24, 2006, 05:26 PM
Does it mean that apple takes your battery back whether you like it or not? Because it might explode?

They "recycle" the casing. As in use it again. They dispose the battery.

Apparently only nine cases of exploding/flammable batteries have been documented.

And if you don't send it back they will bill you. The cost for not returning the defected battery will be stated in the packaging of the replacement.

Spectrum
Aug 24, 2006, 05:27 PM
Well, I have a 15"PB, A1148, and serial of battery is 3K537xxxx..., but it says no-go on website....
Good question. The FAQ you've linked to quotes:

http://homepage.mac.com/calvindavidson/.Pictures/misc/FAQ.png

While the actual recall site, https://support.apple.com/ibook_powerbook/batteryexchange/ (which is linked from the FAQ site) quotes:

http://homepage.mac.com/calvindavidson/.Pictures/misc/Recall.png

I expect the dust will settle, eventually.

eleftherios72
Aug 24, 2006, 05:36 PM
But who is more specific in serial numbers of ibook 12" ?
Apple ?
https://support.apple.com/ibook_powerbook/batteryexchange/


or U.S. Consumer Product Safety Commission ?

Check out this
http://www.cpsc.gov/cpscpub/prerel/prhtml06/06245.html

cogsinister
Aug 24, 2006, 05:39 PM
My battery serial number was in the 3K437 range, but the website accepted my computers serial number, but not the battery...

So i changed the last letter of my battery serial number from an A to a C (B diden't work)

And it went thru.....

:D sweet

SilentPanda
Aug 24, 2006, 05:39 PM
Well, I have a 15"PB, A1148, and serial of battery is 3K537xxxx..., but it says no-go on website....

See my post 2 above yours.

4np
Aug 24, 2006, 05:40 PM
is anyone else having a problem validating thier battery? mine falls within the 6c rance and its saying its not eligible

Yeah, my A1078 battery from my 15" PB with serial 3K509 clearly lies in the problematic range (3K425 - 3K601) but is not being accepted by the web application... I'm gonna call Apple support tomorrow instead cause it looks like a buggy web app to me.

nbs2
Aug 24, 2006, 05:40 PM
Does it mean that apple takes your battery back whether you like it or not?
Yes. Failure to report to our masters in Cupertino will result in a squad of nerds in brown and black cloaks to appear at your door armed with swords, demanding you exchange your old battery for the one they bring you.

In other news, my A1078 cleared the gatekeepers...

zap2
Aug 24, 2006, 05:40 PM
it says my computer is effect(its model number) but it says my Battery is not...my number on my battery starts with 6C5393... any tell me if it is effected?

Edit- So other people are having this problem too.. damn i was just at the Apple store!

iGary
Aug 24, 2006, 05:41 PM
it says my computer is effect(its model number) but it says my Battery is not...my number on my battery starts with 6C5393... any tell me if it is effected?

The battery is paired with the computer - e.g. one battery goes with the computer serial (don't need to enter that battery serial, it matches up with the computer) and a spare uses its own.

4np
Aug 24, 2006, 05:43 PM
Computer model name Battery model number Battery serial numbers

12-inch iBook G4 A1061 3K429 through 3K611
6C510 through 6C626

12-inch PowerBook G4 A1079 ZZ411 through ZZ427
3K428 through 3K611
3K425 through 3K601

15-inch PowerBook G4 A1078 and A1148 6N530 through 6N551
6N601


Actually that's not right. You've put the A1078 range (3K425 - 3K601) next to the A1079 battery...

SilentPanda
Aug 24, 2006, 05:43 PM
Yeah, my A1078 battery from my 15" PB with serial 3K509 clearly lies in the problematic range (3K425 - 3K601) but is not being accepted by the web application... I'm gonna call Apple support tomorrow instead cause it looks like a buggy web app to me.

I was already on the phone with Apple and they said the page is bogged down and to give it some time to cool off. My battery was in the range, Apple told me it was, and the app still doesn't work. Save some time and try again tomorrow or later tonight when people should be asleep.

longofest
Aug 24, 2006, 05:44 PM
Update 2: Apple appears to have updated the battery model numbers listed on its site. The new models affected are as follows:



12-inch iBook G4 A1061
ZZ338 - ZZ427
3K429 - 3K611
6C519 - 6C552

12-inch PowerBook G4 A1079
ZZ411 - ZZ427
3K428 - 3K611

15-inch PowerBook G4 A1078 and A1148
3K425 - 3K601
6N530 - 6N551
6N601

zap2
Aug 24, 2006, 05:44 PM
The battery is paired with the computer - e.g. one battery goes with the computer serial (don't need to enter that battery serial, it matches up with the computer) and a spare uses its own.

It says i need to enter a battery's code, along with the COmputers..it won't let me go any farther without it...maybe SilentPanda is right? wait until tomorrow

edoates
Aug 24, 2006, 05:48 PM
Of course, the support web site serial numbers on the batteries "no not validate" even though they are within the ranges, and the phone line is busy (probably forever).

My opinion: for anyone who bought an Apple batter from the Apple Store (online), Apple should be required to have kept the serial numbers and contact information and then NOTIFY US rather than having me waste my time trying to get through and endlessly waiting on the phone or endure a faulty web site. Such practice on Apple's part will cause many to just give up and live with a potential fire hazard. :D

Ed

4np
Aug 24, 2006, 05:54 PM
But Apple's server is getting hammered right now... I got through to print out the affected serial numbers, then powered down my AlBook, just to be safe, popped out the battery to see if I had a lucky number, and now that I know I do, I can't get back onto the site.

Oh well. I'll try again later.

One thing I wonder about is what the consequences of keeping the 'dangerous' battery as a back-up would be... I'm not really worried about it exploding, but will the Apple police come after me for not returning the old battery once they ship me a new one? Obviously, it would be my own fault if my laptop exploded when using the old battery, but I'm willing to take that risk.

Cheers

Interesting question... You need to prove in some way you indeed had that defective battery

ssteve
Aug 24, 2006, 05:55 PM
Well Apple certainly got more sensational coverage over their recall. Hence the Apple haters in my life barraging me with BS. :rolleyes:

I have gotten a little bit of this as well today.

I just remind those individuals that Apple does not make batteries. Then I tell them where Apple gets their batteries from (i.e. Sony) then people usually are quiet after that. :)

bearda
Aug 24, 2006, 05:58 PM
Apple phone support seems to have entirely melted down. Hitting the battery recall options only tells you they've discontinued phone support and that you should use the "chat" option on the apple support webpage (which seems to be invisible). Trying to go through iBook support just manages to get me disconnected after a variety of error messages from the phone system

Andrew Beard

ssteve
Aug 24, 2006, 06:01 PM
My battery serial number was in the 3K437 range, but the website accepted my computers serial number, but not the battery...

So i changed the last letter of my battery serial number from an A to a C (B diden't work)

And it went thru.....

:D sweet

So does this mean that your battery is not part of the exchange program? Or is it part of the exchange program because you changed your serial number?

Friends, I am not too sure right now, but I think I have just discovered a smart person or a dishonest person?

Hattig
Aug 24, 2006, 06:04 PM
Yup, my iBook's battery is affected. Shame, it hadn't really run out of juice, even though I've been running my laptop 24/7 (lots of sleep though) in the year I've had it (running off of the mains a lot though):

graham@Phaedra ~/.bin$ ./BatteryInfo
IOBatteryInfo
Capacity: 4258
Amperage: 0
Cycle Count: 95
Current: 4236
Voltage: 12498
Flags: 838860805
AbsoluteMaxCapacity: 4400

Still, I'll ge about 200mAh back by having a replacement. Shame I have to send this one back though, but I haven't needed an extra battery yet. It'll delay requiring a replacement battery by a year, I should be good until late 2008, by which time I'll desire a new laptop anyway :)

4np
Aug 24, 2006, 06:05 PM
My battery serial number was in the 3K437 range, but the website accepted my computers serial number, but not the battery...

So i changed the last letter of my battery serial number from an A to a C (B diden't work)

And it went thru.....

:D sweet

Mine also ends with an A and doesn't work...:mad:

cardjoseph
Aug 24, 2006, 06:07 PM
I have a battery that seems to be on the recall list, I have a PB G4 - Model No. A1148 - Serial No. 3K542...A. But it says that the serial number is invalid. I did try to see if I could switch the last part of the number which is an "A" to "B" or "C" and while it did not take "B", it did take "C" as a valid serial number. I have had my battery for 10 months and it has worked fine and charges up to 100% with no problem and I have had no heating issues to date.

Anyway, I don't know what's up with their site. Just thought I'd contribute my two cents.

4np
Aug 24, 2006, 06:09 PM
The battery is paired with the computer - e.g. one battery goes with the computer serial (don't need to enter that battery serial, it matches up with the computer) and a spare uses its own.

unfortunately that's not true; the web app requires you to enter the battery serial as well... even though it is probably paired with the laptop's serial.

4np
Aug 24, 2006, 06:11 PM
I was already on the phone with Apple and they said the page is bogged down and to give it some time to cool off. My battery was in the range, Apple told me it was, and the app still doesn't work. Save some time and try again tomorrow or later tonight when people should be asleep.

I guess that you're awake when I'm asleep (and the other way round)... in fact... it's 01:10 right now and I need to get up at 7:45... better go to bed and give the rest an opportunity to visit the battery exchange pages ;)

cogsinister
Aug 24, 2006, 06:12 PM
So does this mean that your battery is not part of the exchange program? Or is it part of the exchange program because you changed your serial number?

Friends, I am not too sure right now, but I think I have just discovered a smart person or a dishonest person?


After doing this i am now wondering myself if i am smart or dishonest, i personaly have no doubt that my batterys serial number is valid for recall....it's apples site that is in need of attention....

IMHO.

ssteve
Aug 24, 2006, 06:16 PM
My battery serial number was in the 3K437 range, but the website accepted my computers serial number, but not the battery...

So i changed the last letter of my battery serial number from an A to a C (B diden't work)

And it went thru.....

:D sweet

Wow, I have already replied to this one above, but below is his brother apparently.

I have a battery that seems to be on the recall list, I have a PB G4 - Model No. A1148 - Serial No. 3K542...A. But it says that the serial number is invalid. I did try to see if I could switch the last part of the number which is an "A" to "B" or "C" and while it did not take "B", it did take "C" as a valid serial number. I have had my battery for 10 months and it has worked fine and charges up to 100% with no problem and I have had no heating issues to date.

Anyway, I don't know what's up with their site. Just thought I'd contribute my two cents.

So even though I have a MBP and not a PB I can probably get a new battery as well by changing the serial numbers despite what is really on my battery.

COOL!!!!!!!!!!

balamw
Aug 24, 2006, 06:23 PM
So even though I have a MBP and not a PB I can probably get a new battery as well by changing the serial numbers despite what is really on my battery.
1) The MBP doesn't use the same batteries.
2) If you don't return your defective battery they will charge you.

You sure you want to do that?

B

bearda
Aug 24, 2006, 06:26 PM
Wow, I have already replied to this one above, but below is his brother apparently.



So even though I have a MBP and not a PB I can probably get a new battery as well by changing the serial numbers despite what is really on my battery.

COOL!!!!!!!!!!

That's seriously not cool. For one, you're basically stealing someone else's replacement battery, since when they put in their number that happens to have a C instead of your B it's going to say they already sent the battery out. And second, when it comes time to return your defective battery don't you think they're going to notice it's entirely the wrong type?

Bad plan.

Andrew Beard

floriflee
Aug 24, 2006, 06:29 PM
Does it mean that apple takes your battery back whether you like it or not? Because it might explode?

You're kidding me, right? mg2005, for being enlightened, you never cease to amaze me about how little you know of a lot of the basic workings of the outside world. I am really beginning to worry about the day your parents cut the umbilical cord. :o

iTwitch
Aug 24, 2006, 06:36 PM
Just order my new battery. Hope it fits better. :)

dbhays
Aug 24, 2006, 06:38 PM
On the phone with apple support now. Got right through. No CC required.

kahos
Aug 24, 2006, 06:41 PM
Will this recall ever expire?
The reason im asking is that my 3k550 A1079 12" PB battery only has been through 18 battery loadcycles and still has 100% capacity according to cocounut battery...

Im wondering If I should get it replaced right now or wait untill my current battery starts running out of juice? What would you guys do?

edit: My pb warps every once in a while, could a new battery fix the problem?

mandis
Aug 24, 2006, 06:42 PM
Bugger!! Just checked the serial on my Powerbook G4...

A1078 - 3K4415RQRV8A

Should i grab the fire hose? :eek:

eva01
Aug 24, 2006, 06:43 PM
Will this recall ever expire?
The reason im asking is that my 3k550 A1079 12" PB battery only has been through 18 battery loadcycles and still has 100% capacity according to cocounut battery...

Im wondering If I should get it replaced right now or wait untill my current battery starts running out of juice? What would you guys do?

edit: My pb warps every once in a while, could a new battery fix the problem?


and risk having the battery catch on fire or actually do something worse? that would be stupid

martin1000
Aug 24, 2006, 06:43 PM
I've been picked for the team too. Yay team!

Was able to get right on the site and it went through no problems at 7:30 EST.

erikistired
Aug 24, 2006, 06:47 PM
my battery is one of the one's that needs replaced, but the website won't take the serial number (verified by someone at apple) and tech support is clogged for the day, so hopefully sometime later this week i can get a battery sent to me. anyway, if anyone else goes there and has the 5 digit number in the range but it won't take your serial number be sure to call apple because it could be a website error.

ssteve
Aug 24, 2006, 06:49 PM
1) The MBP doesn't use the same batteries.
2) If you don't return your defective battery they will charge you.

You sure you want to do that?

B

You need to see my first post regarding this bashing on the first guy who changed his letters on his serial number to get his exchange through. I essentially said he is either smart or a thief.


I would not do this. PLEASE PLEASE see my prior post.

Here it is:

Quote:
Originally Posted by cogsinister
My battery serial number was in the 3K437 range, but the website accepted my computers serial number, but not the battery...

So i changed the last letter of my battery serial number from an A to a C (B diden't work)

And it went thru.....

sweet


So does this mean that your battery is not part of the exchange program? Or is it part of the exchange program because you changed your serial number?

Friends, I am not too sure right now, but I think I have just discovered a smart person or a dishonest person?

dbhays
Aug 24, 2006, 06:50 PM
my battery is one of the one's that needs replaced, but the website won't take the serial number (verified by someone at apple) and tech support is clogged for the day, so hopefully sometime later this week i can get a battery sent to me. anyway, if anyone else goes there and has the 5 digit number in the range but it won't take your serial number be sure to call apple because it could be a website error.

That's what happend to me. Called Apple support. They were great. The lady I spoke with said that there were errors happening on the website, but she was able to get it through by changing my serial number. She said she was using the recall website.

ssteve
Aug 24, 2006, 06:54 PM
That's seriously not cool. For one, you're basically stealing someone else's replacement battery, since when they put in their number that happens to have a C instead of your B it's going to say they already sent the battery out. And second, when it comes time to return your defective battery don't you think they're going to notice it's entirely the wrong type?

Bad plan.

Andrew Beard

Below is my original post to the first person who decided to change his serial number to get a free battery:

Start:

Quote:
Originally Posted by cogsinister
My battery serial number was in the 3K437 range, but the website accepted my computers serial number, but not the battery...

So i changed the last letter of my battery serial number from an A to a C (B diden't work)

And it went thru.....

sweet . End quote.


So does this mean that your battery is not part of the exchange program? Or is it part of the exchange program because you changed your serial number?

Friends, I am not too sure right now, but I think I have just discovered a smart person or a dishonest person?

cardjoseph
Aug 24, 2006, 06:57 PM
Ssteve,

I wish you had read my post a little more closely. I did not go through with the exchange process because the form did not accept my serial number as is. I had changed the last letter to see if it would accept something else.

Regardless of that, I will wait til an appropriate time to call or try online again with my serial number. No doubt it will work later either online or on the phone.

eva01
Aug 24, 2006, 07:00 PM
Ssteve,

I wish you had read my post a little more closely. I did not go through with the exchange process because the form did not accept my serial number as is. I had changed the last letter to see if it would accept something else.

Regardless of that, I will wait til an appropriate time to call or try online again with my serial number. No doubt it will work later either online or on the phone.


odd works for me too changing the last letter to a B instead of an A

stewacide
Aug 24, 2006, 07:05 PM
My iBook G4s battery falls within the range on their page, but when I go to 'check out' it says the computer serial number is valid but not the battery? I think I'll call them tomorow...

drgnmstrnik
Aug 24, 2006, 07:38 PM
You morons, it's probably because of people like you that the PROPER serial numbers stopped working. Just typing crap in cause you want a free battery (or even changing your number so other people's stop working). I hope Apple catches on to you and charges you when you get your battery and they don't get the one that you entered the serial number in for.

BTW, to everyone who is just finding out and going to attempt calling, don't bother tonight. I have tried calling 5 times and each time the automated system hangs up on me because they can't take my call. One time the system was even slowed down, presumably from the large number of calls (it took about 30 seconds to say "Hello" and then there was a minute long pause before it said anything else).

nsbio
Aug 24, 2006, 07:40 PM
odd works for me too changing the last letter to a B instead of an A

The same is true for me. Is that supposed to be a glitch on their website, or they are that precise in picking out bad batteries from the bunch?

eva01
Aug 24, 2006, 07:42 PM
You morons, it's probably because of people like you that the PROPER serial numbers stopped working. Just typing crap in cause you want a free battery (or even changing your number so other people's stop working). I hope Apple catches on to you and charges you when you get your battery and they don't get the recalled one.

who said we hit submit and are waiting for the box on our battery?

I just tested it to see if it were true.

Sorry that i am a moron. get a hold of yourself buddy.

Multimedia
Aug 24, 2006, 07:48 PM
CBS News made a point of announcing this recall on their Evening News show tonight. :) Blammed Sony for making bad batteries Dell also had to recall earlier this month. :D

BBC also participated in announcing the recall as well. More Images from BBC Coming. Show mobile Macs on Fire. "This comes hot on the heels of Dell's announcement last week," she says deadpan seriously. :D Sony says this recall may cost them up to $250 Million. :eek:

Showing Dell melted battery and laptop images as well and saying laptop makers may suffer negative image as well. Dell's stock price has dropped another 10% since thier recall began. She tags with regarding Apple's situation: "an announcement like this is taking a bite out of its reputation."

Enjoy the Desktops. :cool:

kcmac
Aug 24, 2006, 07:50 PM
I will have to call Apple. My serial number is within the range and it says it is invalid.

Dang this is, I just bought a new battery to replace the one Apple will now replace for free. I guess I can try and return it for something else after it gets here. I don't really like having two batteries.

EDIT:
Mine finally went through. Yay!

powerbook911
Aug 24, 2006, 07:53 PM
Yep. Mine is within range, and it tell ms the battery is invalid! :(

Furthermore, tried calling support all day, and it said they couldn't serve me right now.

I want this new battery. My battery isn't very good anymore, and I wasn't wanting to spend $120. Now (hopefully) I won't have to! :)

cogsinister
Aug 24, 2006, 07:53 PM
I will have to call Apple. My serial number is within the range and it says it is invalid.

Dang this is, I just bought a new battery to replace the one Apple will now replace for free. I guess I can try and return it for something else after it gets here. I don't really like having two batteries.


Change the last digit of the batterys serial number to a "C" works every time.....

drewyboy
Aug 24, 2006, 07:56 PM
As already been posted, if you fall in the right # but says it won't be accepted... WAIT!!!! Apple has already sayed that its website is bogged down...so WAIT a day or two. Secondly, for those of you that are changing your "A" to "B" or "C", did you ever think that you might be taking someone elses valid serial # and are taking their battery away from them??? Just wait, not everyone has to put in their replacement request w/in 5 hours of it coming out... just chil out a day or two... seriously it's not gona go blow up on in you if u wait an extra 48 hours.

danny_w
Aug 24, 2006, 07:56 PM
When I go there, it says "These batteries were manufactured by LG Chem, Ltd. of South Korea." Is LG related to Sony? Or, is this a different older recall?
I think that is the older recall mentioned above. I exchanged mine (free) when I bought my used PB several months ago.

daneoni
Aug 24, 2006, 07:57 PM
Tried again now and the battery is recognised as valid for the program BUT i'm not sure i want to send this thing in...it works fine. Do i have to?

drewyboy
Aug 24, 2006, 07:58 PM
Tried again now and the battery is recognised as valid for the program BUT i'm not sure i want to send this thing in...it works fine. Do i have to?

simple question... why not?

britishempire
Aug 24, 2006, 07:58 PM
this is all very strange. there's nothing about the recall on apple's front page, and the recall page isn't easy to find.

I'm guessing that as soon as Apple sort out the recall page, they'll post a link on their main page and send out a "Hot News" page, etc.

I've tried entering serials for two laptops with their batteries, and both times the computer's SN was given the ok, but the battery didn't make it.

I'm just hoping that when they sort this out, my batteries go through, because one of them is totally dead. :P

asxtb
Aug 24, 2006, 07:59 PM
Will this recall ever expire?
The reason im asking is that my 3k550 A1079 12" PB battery only has been through 18 battery loadcycles and still has 100% capacity according to cocounut battery...

Im wondering If I should get it replaced right now or wait untill my current battery starts running out of juice? What would you guys do?

edit: My pb warps every once in a while, could a new battery fix the problem?
My guess is that the recall won't expire. Apple can't deny someone a new battery because they 'didn't know' they had a bad battery and found out a year or so later. The previous recall from (someone said) 2005 is still valid. I'm sure in a year or so you'll want a new battery.

My battery falls within the parameters but my battery is fine. Full charge and does not get hot at all. As soon as I notice something I'll file for a new battery. Until then, I'll continue using my battery as normal.

asxtb
Aug 24, 2006, 08:06 PM
this is all very strange. there's nothing about the recall on apple's front page, and the recall page isn't easy to find.

I'm guessing that as soon as Apple sort out the recall page, they'll post a link on their main page and send out a "Hot News" page, etc.

I've tried entering serials for two laptops with their batteries, and both times the computer's SN was given the ok, but the battery didn't make it.

I'm just hoping that when they sort this out, my batteries go through, because one of them is totally dead. :P
www.apple.com At the bottom of the page there is a link saying 'iBook G4 and PowerBook G4 Battery Recall'

cogsinister
Aug 24, 2006, 08:07 PM
Secondly, for those of you that are changing your "A" to "B" or "C", did you ever think that you might be taking someone elses valid serial # and are taking their battery away from them???

I'm not bothered as long as i get mine..........

daneoni
Aug 24, 2006, 08:08 PM
My guess is that the recall won't expire. Apple can't deny someone a new battery because they 'didn't know' they had a bad battery and found out a year or so later. The previous recall from (someone said) 2005 is still valid. I'm sure in a year or so you'll want a new battery.

My battery falls within the parameters but my battery is fine. Full charge and does not get hot at all. As soon as I notice something I'll file for a new battery. Until then, I'll continue using my battery as normal.

Dang! you're right...i knew i shoulda waited........then again its better to be safe than sorry. Im sure the exploding batteries were fine as well initially. if i run out of juice i'll just get a new one.

Will this recall ever expire?
The reason im asking is that my 3k550 A1079 12" PB battery only has been through 18 battery loadcycles and still has 100% capacity according to cocounut battery...

Im wondering If I should get it replaced right now or wait untill my current battery starts running out of juice? What would you guys do?

edit: My pb warps every once in a while, could a new battery fix the problem?

Just because its fine now doesn't mean it'll stay that way. Im sure the exploding ones were fine as well....initially. Better to be safe than sorry.

britishempire
Aug 24, 2006, 08:10 PM
Ah, I didn't see that.

It's hardly very prominent, considering this is meant to be a, potentially, very dangerous problem.

Anyway, I can't be bothered to call Apple, I'll just wait and see how this all pans out.

www.apple.com At the bottom of the page there is a link saying 'iBook G4 and PowerBook G4 Battery Recall'

eva01
Aug 24, 2006, 08:10 PM
I think that the webapp is working now, as my previous SN didn't work but now it does

daneoni
Aug 24, 2006, 08:14 PM
Won't it be weird if the replacement batteries are the ones that actually start to explode?.

I guess they plan to use Lithium Polymers from now on...or Lithium ions from other manufacturers

britishempire
Aug 24, 2006, 08:14 PM
I think that the webapp is working now, as my previous SN didn't work but now it does

Still not happening for me, but your sucess gives me hope :)

nsbio
Aug 24, 2006, 08:15 PM
I think that the webapp is working now, as my previous SN didn't work but now it does

All of a sudden my serial # started to work too. And no, I am not quoting eva01 on purpose repeatedly ;).

Deputy-Dawg
Aug 24, 2006, 08:15 PM
I'm not bothered as long as i get mine..........

But you sure would be bothered if some one got yours and you didn't get one! Probably could hear you scream in Hong Kong without an amplifier.:mad:

asxtb
Aug 24, 2006, 08:17 PM
Ah, I didn't see that.

It's hardly very prominent, considering this is meant to be a, potentially, very dangerous problem.

Anyway, I can't be bothered to call Apple, I'll just wait and see how this all pans out.
Yeah, not very eye-catching. It's the same size as the copyright info. Looks like some more insignifcant legal disclaimer stuff.

cogsinister
Aug 24, 2006, 08:18 PM
But you sure would be bothered if some one got yours and you didn't get one! Probably could hear you scream in Hong Kong without an amplifier.:mad:

Yes probably....but.......

I would just take the battery to the local applecare store and have my battery verified and get them to sort me out a replacement.......

Deputy-Dawg
Aug 24, 2006, 08:19 PM
Spent about an hour on the phone getting through to Apple. I too was having a problem with getting the web site to accept my batteries serial number. I was told that they were aware of the problem and to try later. I waited about two hours and tried again. This time the serial number went through fine. I suspect that matter is simply one of server overload.

There is no need to submit a bogus SN to get a replacement of a battery that is clearly within range. The only reason (if indeed it is a reason) to submit a bogus SN is one of greed.

britishempire
Aug 24, 2006, 08:21 PM
they've changed the error page now. instead of saying the serial wasn't valid, it told me that their systems are experiencing heavy traffic and I should try later.

cogsinister
Aug 24, 2006, 08:27 PM
Spent about an hour on the phone getting through to Apple. I too was having a problem with getting the web site to accept my batteries serial number. I was told that they were aware of the problem and to try later. I waited about two hours and tried again. This time the serial number went through fine. I suspect that matter is simply one of server overload.

There is no need to submit a bogus SN to get a replacement of a battery that is clearly within range. The only reason (if indeed it is a reason) to submit a bogus SN is one of greed.

Greed, i was entitled to a replacement battery........i did nothing wrong.....i am only getting what Apple and Sony owe me........

cerisier
Aug 24, 2006, 08:28 PM
I finally got through on the phone after waiting 45 minutes on hold.

On a side note, is this the same battery they're recalling (and still selling)? :rolleyes:

http://store.apple.com/1-800-MY-APPLE/WebObjects/AppleStore.woa/6094003/wo/pu4s0LBSeLyQ2JksHmXCH7WNl9u/1.0.19.1.0.8.25.7.11.2.3

devilot
Aug 24, 2006, 08:34 PM
I did phone in and after a mere 30 minutes on hold, spoke w/ a rather angry man (who is actually an iPod tech who got called over to handle this battery business) and he said my battery falls within the recall range, but to just re-try the website later.

I tried, and the web-app is still telling me I have an invalid battery. Argh.

britishempire
Aug 24, 2006, 08:35 PM
On a side note, is this the same battery they're recalling (and still selling)? :rolleyes:

http://store.apple.com/1-800-MY-APPLE/WebObjects/AppleStore.woa/6094003/wo/pu4s0LBSeLyQ2JksHmXCH7WNl9u/1.0.19.1.0.8.25.7.11.2.3


hahaha, that'd be a bit of an oversight. i wonder if the new batteries are being specially made for the recall...

Cameront9
Aug 24, 2006, 08:41 PM
For all you people calling Apple...Just wait a day or so and the web thing will get sorted out...It sounds as if Apple is just using the website too, so they can't do anything to help you.

iMeowbot
Aug 24, 2006, 08:42 PM
hahaha, that'd be a bit of an oversight. i wonder if the new batteries are being specially made for the recall...
Sort of. Sony corrected the defect in their cells, so that newly built battery packs using those cells won't have the problem.

doowrehs
Aug 24, 2006, 08:56 PM
Just wanted to add my voice to those who are now experiencing success in getting their serial number through. Mine wasn't recognised earlier this afternoon, but worked fine just now. Patience is all I can advise really - the website gradually seems to be getting up to speed.

Re Cogsinister and others using deliberately altered serial numbers - shame on you. Such selfishness and thoughtlessness could greatly inconvenience the legitimate owners of the battery whose serial you used.