a rant..
having perservered with my (crap) mighty mouse, the down scroll has finally given up the ghost. so I phone the applecare line. after being kept on hold for quarter of an hour, i get through to a mancunian assistant who quite clearly see's me as an inconvenient inturruption to his day...
' can i take your name..'
name given
' whats the problem?'
' my mighty mouse doesnt scroll down, its scrolls up and to the side, but not down'
'whats the serial number'
given
'no. of your computer'
starting to count to ten, bearing in mind the amount of time ive been on the phone and i can see how this is going to go...serial number given
' can you clean the ball with a slightly damp cloth'
'oh, ive already tried that'
'.....turn it upside down and shake it gently'
done..'nope still not working'
'hold the line'
7 minutes of silence passes. I do hope im not paying for this call, however I suspect I am..
'ive been reading about this problem, your going to need to do a re-install to see if its a software problem..
'what?!? the disc's are up in the loft, is that neccesary?'
'yes'
'hold on, i'll try it on my ibook. nope still doesnt work'
'hmmmm. right. i''l get another one sent out. what are your credit card details?'
'why?'
'if you dont send back the faulty one in ten days we will charge you for it.'
credit card details given through gritted teeth.
'youre credit card bill may show up as us having taken the funds. this is making sure the money is there to pay if you dont return it. ok. heres your order number..'
'can you email it to me please?'
'no. i cant do that'
'why?'
' i cant do it on this system, the number is ...'
number given
'ive emailed you details on how to track your order'
'but you couldnt email me the order number?'
'no'
silence...
'anything else i can help you with'
'oh, no. absolutely nothing'
'ok. thankyou for calling apple...'
all in, the call lasted 27 minutes. to get a mouse replaced.
anyone having to phone apple uk? my commiserations...
having perservered with my (crap) mighty mouse, the down scroll has finally given up the ghost. so I phone the applecare line. after being kept on hold for quarter of an hour, i get through to a mancunian assistant who quite clearly see's me as an inconvenient inturruption to his day...
' can i take your name..'
name given
' whats the problem?'
' my mighty mouse doesnt scroll down, its scrolls up and to the side, but not down'
'whats the serial number'
given
'no. of your computer'
starting to count to ten, bearing in mind the amount of time ive been on the phone and i can see how this is going to go...serial number given
' can you clean the ball with a slightly damp cloth'
'oh, ive already tried that'
'.....turn it upside down and shake it gently'
done..'nope still not working'
'hold the line'
7 minutes of silence passes. I do hope im not paying for this call, however I suspect I am..
'ive been reading about this problem, your going to need to do a re-install to see if its a software problem..
'what?!? the disc's are up in the loft, is that neccesary?'
'yes'
'hold on, i'll try it on my ibook. nope still doesnt work'
'hmmmm. right. i''l get another one sent out. what are your credit card details?'
'why?'
'if you dont send back the faulty one in ten days we will charge you for it.'
credit card details given through gritted teeth.
'youre credit card bill may show up as us having taken the funds. this is making sure the money is there to pay if you dont return it. ok. heres your order number..'
'can you email it to me please?'
'no. i cant do that'
'why?'
' i cant do it on this system, the number is ...'
number given
'ive emailed you details on how to track your order'
'but you couldnt email me the order number?'
'no'
silence...
'anything else i can help you with'
'oh, no. absolutely nothing'
'ok. thankyou for calling apple...'
all in, the call lasted 27 minutes. to get a mouse replaced.
anyone having to phone apple uk? my commiserations...
