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Hirsty
Jan 18, 2007, 07:59 AM
When I plug my iPod (2nd generation 40GB) into my iBook and open up iTunes the whole thing freezes. The multi-coloured wheel appears and it displays the iPod update screen. After some conciderable time a box appears stating that my iPod is being used by a different user. I can't force quit iTunes as it still believes that my iPod is connected.

I have tried logging out from my username, restarting the iBook, switching the whole thing off, running the batteries down, reloading iTunes, and swearing at it but to no avail.

The reasons it probably happened are that my girlfriend plug in her Nano on my user name, then unplugged it without ejecting. She also unplugged my iPod without ejecting after this.

Any suggestions on how to fix this would be apreciated.



netdog
Jan 18, 2007, 08:15 AM
Have you run the most recent updater for your iPod?

Hirsty
Jan 18, 2007, 08:39 AM
Yep, it is up to date as of last Tuesday.

iMeowbot
Jan 18, 2007, 08:55 AM
You can give this a shot. With iTunes not running, hold down the option key (keep it held down until it mounts) and plug in the iPod. This should let the Finder mount it, without iTunes starting up. After you see it in the Finder, then try launching iTunes. With luck, that will be enough to un-confuse iTunes.

Hirsty
Jan 18, 2007, 09:08 AM
thank you, I shall give it a try tonight.

Sorry for sounding stupid though, what does 'mount' mean and how will I recognise it when it happens?

iMeowbot
Jan 18, 2007, 09:16 AM
Sorry for sounding stupid though, what does 'mount' mean and how will I recognise it when it happens?

For our purposes, "mounts" means "shows up on the desktop or in the Finder sidebar".

Hirsty
Jan 18, 2007, 09:49 AM
Again thank you.

Shall try it tonight & report back tomorrow.

Hirsty
Jan 18, 2007, 04:08 PM
Still no joy!

It now states "The iPod is in use by another user on this computer."

Hirsty
Jan 21, 2007, 02:16 PM
Hello everyone, thought I'd shift this back up to the front again.

dllavaneras
Jan 21, 2007, 02:37 PM
Have you restarted your machine?

Hirsty
Jan 22, 2007, 06:25 AM
yes

Hirsty
Jan 25, 2007, 06:45 AM
Just thought I'd bring this around one last time before I have to spend 70/$139 minimum mailing this to a Mac repair specialist (there are no repair shops in Scotland for Apple)

iMeowbot
Jan 25, 2007, 07:28 AM
Okay, here are some last-ditch things to try before you send in your toys.

=-=-=-=

In Library/Preferences under your home folder, trash com.apple.iTunes.plist, com.apple.iTunesHelper.plist, and com.apple.iTunes.(lotsanumbers).plist if they exist, log out and back in. This will leave your library intact, but it will set lots of other iTunes settings back to their defaults (just remember for the next time you load up a new CD or anything like that).

=-=-=-=

If that fails, you can try forcing the iPod to forget its identity. If there are any files on your iPod that aren't also in your iTunes library, first fish them out with something like Senuti, or manually copying from Terminal, whichever you're most comfortable using.

Start up Disk Utility.

Manually put the iPod into disk mode as described here (http://docs.info.apple.com/article.html?artnum=93651), and plug it in, with the option key iTunes bypass thing. Click on the iPod's icon in Disk Utility and erase. Leave the name as Untitled, or snything that isn't your iPod's normal name.

Elect the iPod. When it says Ok to disconnect, reset it and let it start up in normal iPod mode (the scary flashing folder icon is expected at this point). when you again plug it in, iTunes should believe that it's looking at a brand new iPod, you'll want to pick Restore from iTunes.

MeWannaMac
Jan 25, 2007, 07:18 PM
I dont like your iPod either ;)

Hirsty
Jan 26, 2007, 06:29 AM
I dont like your iPod either ;)

:p :p :)

dllavaneras
Jan 26, 2007, 06:33 AM
I dont like your iPod either ;)

Yeah, it's got a real temper :rolleyes:

Hirsty
Jan 26, 2007, 06:34 AM
Okay, here are some last-ditch things to try before you send in your toys.

=-=-=-=

In Library/Preferences under your home folder, trash com.apple.iTunes.plist, com.apple.iTunesHelper.plist, and com.apple.iTunes.(lotsanumbers).plist if they exist, log out and back in. This will leave your library intact, but it will set lots of other iTunes settings back to their defaults (just remember for the next time you load up a new CD or anything like that).

=-=-=-=

If that fails, you can try forcing the iPod to forget its identity. If there are any files on your iPod that aren't also in your iTunes library, first fish them out with something like Senuti, or manually copying from Terminal, whichever you're most comfortable using.

Start up Disk Utility.

Manually put the iPod into disk mode as described here (http://docs.info.apple.com/article.html?artnum=93651), and plug it in, with the option key iTunes bypass thing. Click on the iPod's icon in Disk Utility and erase. Leave the name as Untitled, or snything that isn't your iPod's normal name.

Elect the iPod. When it says Ok to disconnect, reset it and let it start up in normal iPod mode (the scary flashing folder icon is expected at this point). when you again plug it in, iTunes should believe that it's looking at a brand new iPod, you'll want to pick Restore from iTunes.


Thanks iMeowbot.

I had a flash of inspiration at 3am last night. I took all none iTunes files off the iPod and then created a new user. I opened up iTunes on this new user wiping the iPod and then plugged it back into my normal user. Hey presto, job's a good 'un, and all that.

dllavaneras
Jan 26, 2007, 06:41 AM
[QUOTE=Hirsty;3291080I took all none iTunes files off the iPod and then created a new user. I opened up iTunes on this new user wiping the iPod and then plugged it back into my normal user. Hey presto, job's a good 'un, and all that.[/QUOTE]

Great! You can sync again :)