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suneohair
Apr 21, 2007, 11:36 PM
Well, I have seen it on others, now it has hit my White C2D 2.0 Macbook.

What is Apples procedure on this?

Sorry about the crappy picture, my P&S has focus issues.



szsiddiq
Apr 22, 2007, 12:06 AM
Well, I have seen it on others, now it has hit my White C2D 2.0 Macbook.

What is Apples procedure on this?

Sorry about the crappy picture, my P&S has focus issues.

take it to the genius bar, they SHUD replace it, unless their policies have changed

Cybergypsy
Apr 22, 2007, 07:51 AM
Happend on my last two macbooks, and the left side ports, felt flimsy

mkrishnan
Apr 22, 2007, 07:55 AM
Wow! Makes me appreciate the iBook design! :( I hope you get it fixed soon. Did it break while you were using it, or did you open a bag or something and pull it out and find it broken? That's wow...

bigrell486
Apr 22, 2007, 08:22 AM
My Macbook has that crack too. It comes from the "feet" of the top of the lid. It happens if you close the lid too hard.

Think of a screwdriver pounding into an ice cube and you'll get the picture.

iaymnu
Apr 23, 2007, 10:06 AM
I believe that the crack is made by when the macbook is closed, and pressure is pushing on top of it. What I did is that I used the radtech keyboard covers and covered the whole keyboard+palm rest. Now when my MB is closed it sits on the cloth rather then on the top case. I figured if it can't touch the case it wouldn't crack.

2tallyAwesome
Apr 23, 2007, 11:30 PM
I Just noticed the EXACT SAME CRACK on my macbook, and came on here to see if anyone else had it.

Anyone have luck getting it fixed?

bdwolin
Apr 23, 2007, 11:36 PM
99% sure they'll fix it for you at the g-bar

stopandlisten
May 7, 2007, 05:00 PM
exact same crack here... it looks like it lines up directly with the feet of the lid.

the left side of my macbook looks to be weakening in the exact same area.

i made an appointment with the genius bar for tomorrow morning. :(

Andrew D.
May 7, 2007, 06:11 PM
Oh man, I'm planning on putting an order in for a refurbished MacBook real soon.. I hope I won't be affect by this. What is the percentage of cracks that do occur? Ahh!

MeatPopSci
May 7, 2007, 09:08 PM
take it in (http://forums.macrumors.com/showthread.php?p=3579338#post3579338) and they :apple: will replace it.

fraserdrew
Mar 9, 2008, 04:21 PM
Same has just happened to me... BUT mine is out of warranty since Jan 15th (I think- when I go on warranty checker it says "Our records indicate that your product is covered under a custom contract."- No AppleCare, however this is a replacement MB) but back to the point, ANY chance they will replace?

freeloader
Mar 11, 2008, 09:03 AM
Same has just happened to me... BUT mine is out of warranty since Jan 15th (I think- when I go on warranty checker it says "Our records indicate that your product is covered under a custom contract."- No AppleCare, however this is a replacement MB) but back to the point, ANY chance they will replace?

I just actually noticed mine today too..checked here to see anyone else got it. I haven't got apple care either...only had the macbook since Nov 07! Do u think it'll come up to one year warranty?? I would like to know the answer to your question too...cos me gettin a bit worried.i dont want to have to pay for a replacement or anything!

marvel2
Mar 11, 2008, 01:57 PM
I took my core duo macbook in to the genius bar and they replaced it out of warranty. Nice.

PDE
Mar 11, 2008, 02:09 PM
I took my core duo macbook in to the genius bar and they replaced it out of warranty. Nice.

As they SHOULD. It's great that you got it fixed, but it is really a design flaw that should be continue to be covered long after the warranty expires. Apple should extend teh warranty for this specific issue for at least three years to cover people who use their macbooks lightly and therefore take time to crack it.

Hope they've changed the material so that it doesn't happen again.

freeloader
Mar 12, 2008, 05:42 AM
As they SHOULD. It's great that you got it fixed, but it is really a design flaw that should be continue to be covered long after the warranty expires. Apple should extend teh warranty for this specific issue for at least three years to cover people who use their macbooks lightly and therefore take time to crack it.

Hope they've changed the material so that it doesn't happen again.

it would make sense if they changed the design or material as you said. If many people go to get there Mac refurbished, wouldn't it just save them extra costs if they resolve the issue by doing the above?!?!? So why dont they???

ianhawdon
Apr 1, 2008, 05:09 PM
I took my core duo macbook in to the genius bar and they replaced it out of warranty. Nice.

I'm having the same problem too, but I live in Newcastle Upon Tyne (UK) and my closest Apple Store is in Glasgow (some 144 Miles away!)

How would Apple handle a case like this?

freeloader
Apr 2, 2008, 06:03 AM
I'm having the same problem too, but I live in Newcastle Upon Tyne (UK) and my closest Apple Store is in Glasgow (some 144 Miles away!)

How would Apple handle a case like this?

have you rang Apple Care? If you explain the situation and how the nearest apple store is no where near, they maybe able to sort something out for you.

EMAGDNIM
Apr 2, 2008, 12:43 PM
Wow...that has happened to me as well. And here I thought it was my fault. I just stuck a sticker over it so that I didn't have to look at it HA!.

I did take it to my local Apple store and they said that they'd have to send it in on my dime (even though I have apple care).

I'm giving it to my GF and upgrading to a AIR or MBP...

Fiwi
Apr 8, 2008, 08:59 PM
Same thing has happened on my Mack book. It started out as a little crack that was barely noticeable and now the edge has completely broken away. I'm out of warranty and don't have AppleCare. I went to the G bar and was told they weren't allowed to fix them free of charge anymore. PDE, I can't believe they fixed yours. I took mine in months ago and that's when they told me they couldn't fix it for free. It was going to cost around $300. Obviously some stores are more willing to overlook the rules and help out more than others. I can't believe Mac hasn't recalled this known issue. I've been a long time Mac user and they've really disappointed me this time. :(

ryannel2003
Apr 8, 2008, 09:49 PM
Same thing has happened on my Mack book. It started out as a little crack that was barely noticeable and now the edge has completely broken away. I'm out of warranty and don't have AppleCare. I went to the G bar and was told they weren't allowed to fix them free of charge anymore. PDE, I can't believe they fixed yours. I took mine in months ago and that's when they told me they couldn't fix it for free. It was going to cost around $300. Obviously some stores are more willing to overlook the rules and help out more than others. I can't believe Mac hasn't recalled this known issue. I've been a long time Mac user and they've really disappointed me this time. :(

The Genius Bar saying they can't fix is it is a load of crap... they just don't want to take time to do it. Apple has been fixing a lot of out of warranty MacBooks, mainly because the plastic isn't of the highest quality. I would call up Apple and complain, because anybody who spends $1100-$1500 on a laptop shouldn't have this issue popping up. Especially after a little less than 2 years...

Indyrs2
Apr 8, 2008, 11:08 PM
The same thing happened to my macbook and i just brought it to the genius bar and they fixed it with a new keyboard no questions asked.

Fiwi
Apr 9, 2008, 02:11 PM
ryannel2003, you gave the push I needed to call Mac and complain again. I had called them several months ago and was turned down b/c I was out of warranty. Apparently they've had enough complaints since then that they are indeed fixing the problem even if you are out of warranty. They gave me a CS (customer satisfaction) code# so I could go into my nearest Mac Store and have it fixed. :D

kbmb
Apr 9, 2008, 03:25 PM
Does anyone know whether the current Penryn models have had the case modified inside to fix this issue?

-Kevin

sixtyone
Apr 9, 2008, 03:49 PM
ugh i hate reading about this...

i keep debating about what macbook to get (reg or pro) but seeing all the pics and reading all the threads about it... it's really turning me off of getting a macbook...

ryannel2003
Apr 9, 2008, 03:59 PM
ryannel2003, you gave the push I needed to call Mac and complain again. I had called them several months ago and was turned down b/c I was out of warranty. Apparently they've had enough complaints since then that they are indeed fixing the problem even if you are out of warranty. They gave me a CS (customer satisfaction) code# so I could go into my nearest Mac Store and have it fixed. :D

That's great! I'm always happy to help. I don't think anybody wants to spend $1000 or more on a laptop to have the palmrests cracking after a little more than a year. :)

cheekybobcat
Apr 9, 2008, 04:06 PM
They are only replacing the shell which probably costs like 50 cents to make the plastic. The G-bar really shouldn't make a big deal of it. Mine hasn't cracked yet though :)

mkstewartesq@co
Apr 9, 2008, 04:09 PM
I went to the Genius Bar here in Atlanta today, and they repaired my cracked palmrest, no questions asked, no charge and done in about 20 minutes. I have been out of warranty for 6 months. The tech said it was a free repair because it was a "known issue."

M

kbmb
Apr 9, 2008, 07:26 PM
So for anyone who has had their case replaced.....has anyone asked the tech whether the replacement SOLVES the issue.....or is the flaw still there and Apple will just keep replacing them over and over?

-Kevin

wannabe07
Apr 9, 2008, 07:36 PM
Any thoughts on whether palmguards (like Moshi) or using a cloth to cover the keyboard/palmrest when the laptop is closed will prevent the cracks?

cheekybobcat
Apr 9, 2008, 08:59 PM
I don't think that palm rest will keep it from cracking. Pressure is still being put on that are. Unless it's pretty darn cushiony, I don't see a small piece of rubber or clothe preventing the crack; it may delay it though.

heatmiser
Apr 9, 2008, 09:08 PM
I don't think that palm rest will keep it from cracking. Pressure is still being put on that are. Unless it's pretty darn cushiony, I don't see a small piece of rubber or clothe preventing the crack; it may delay it though.

Agreed. I think the only surefire way to keep the book from cracking is to Never Close It. Ever. I think people should start counting the number of times they shut their MBs the way software tracks the number of cycles on the battery. Perhaps the cracks occur after an average of ~500 shuts. It would be an interesting survey.

AlexanderTgreat
Apr 9, 2008, 10:37 PM
So for anyone who has had their case replaced.....has anyone asked the tech whether the replacement SOLVES the issue.....or is the flaw still there and Apple will just keep replacing them over and over?

-Kevin

I've had two replaced on my prior macbook. The first two cracked and I sold it before the third one had time to follow suit... so unless they have resolved the problem in the last 3 months, it's still an on going issue.

AlexanderTgreat
Apr 9, 2008, 10:41 PM
Agreed. I think the only surefire way to keep the book from cracking is to Never Close It. Ever. I think people should start counting the number of times they shut their MBs the way software tracks the number of cycles on the battery. Perhaps the cracks occur after an average of ~500 shuts. It would be an interesting survey.

As I take my macbook to work each day (weekdays) and therefore shut/open it twice on those days, I think that I should be able to fairly accurately judge how it takes to crack my my current one. I will keep everyone apprised.

wildwizard99200
Apr 11, 2008, 11:44 AM
I just found a hairline crack on my palm rest. Doesn't look major right now, but should I bother taking to the apple store?

ryannel2003
Apr 11, 2008, 11:46 AM
I just found a hairline crack on my palm rest. Doesn't look major right now, but should I bother taking to the apple store?

Personally, yes I would. Before long, the crack is going to become bigger and look terrible. Go ahead and fix the situation before it becomes worse.

OscarTheGrouch
Apr 14, 2008, 11:45 AM
ugh i hate reading about this...

i keep debating about what macbook to get (reg or pro) but seeing all the pics and reading all the threads about it... it's really turning me off of getting a macbook...

My 2 have the cracking issue popping up now, but I will say

1. it's minor, and
2. the computer is wonderful in every other possible way, so I would not let this turn you off. It does not appear to effect the performance of the computer.

Also, Like I said mine are getting the crack.. I don't have an apple store anywhere with 100 miles of me. Is this a user replaceable part for someone with some skills? Where can I get a replacement?

Simon1966
Apr 14, 2008, 03:49 PM
I'm having the same problem too, but I live in Newcastle Upon Tyne (UK) and my closest Apple Store is in Glasgow (some 144 Miles away!)

How would Apple handle a case like this?

Apple will tell you to take it to the nearest Authorised Repair Specialist, usually your local Apple Reseller. Think you can search the Apple support site for the nearest one yourself!

Apple no longer offer collection/delivery service for Laptops in need of repair in the UK :-(

AlexanderTgreat
Apr 15, 2008, 02:35 PM
My 2 have the cracking issue popping up now, but I will say

1. it's minor, and
2. the computer is wonderful in every other possible way, so I would not let this turn you off. It does not appear to effect the performance of the computer.

Also, Like I said mine are getting the crack.. I don't have an apple store anywhere with 100 miles of me. Is this a user replaceable part for someone with some skills? Where can I get a replacement?

Wow I'm glad you find the problem so insignificant

OscarTheGrouch
Apr 15, 2008, 05:22 PM
Wow I'm glad you find the problem so insignificant

Compared to other problems the machine could have, yes it is insignifigant. I would rather have a minor crack that does not effect the performance of my machine, than what i had with my compaq which was mobo/power problems that caused the machine to just randomly cut off etc. So, yes in the scheme of things, yes it is insignifigant.

pazreal
Apr 15, 2008, 06:51 PM
I had this problem and was within warranty. I called it in and had a box at my door in a day and had my MB with a new top case 2 days after that.

No questions ask. They are well aware.

XP Defector
Apr 15, 2008, 07:02 PM
Agreed. I think the only surefire way to keep the book from cracking is to Never Close It. Ever. I think people should start counting the number of times they shut their MBs the way software tracks the number of cycles on the battery. Perhaps the cracks occur after an average of ~500 shuts. It would be an interesting survey.

For sure, I know for one I'll be recording every time I close this thing!! Or maybe Apple should stop using cheap rubbish to fill their laptops, fire their whole hardware QA department and offer some apology for this issue.


My 2 have the cracking issue popping up now, but I will say

1. it's minor, and
2. the computer is wonderful in every other possible way, so I would not let this turn you off. It does not appear to effect the performance of the computer.



Some of you fanboys remind me of a girls I talk too whose boyfriend knocks them about 'awww, but I love' him'....

Compared to other problems the machine could have, yes it is insignifigant. I would rather have a minor crack that does not effect the performance of my machine

'Insignificant', are you joking? So it seems that most MacBooks are destined to crack at some stage of their product life, though most seem to be happening within the first 18 months. Making a product that is bound to break by design fault within 18 months is an absolutely unacceptable flaw on something like a laptop. Imagine if your car cracked down the middle after a few years of use.

ugh i hate reading about this...

i keep debating about what macbook to get (reg or pro) but seeing all the pics and reading all the threads about it... it's really turning me off of getting a macbook...

No I seriously wouldn't, I'd either save up for a MacBook Pro or take my money elsewhere. You shouldn't buy a MacBook and let Apple know why; mine broke yesterday. It's seriously been sitting on a shelf for a whole year, and previous to that was a few months old.

ki2594
Apr 15, 2008, 07:41 PM
For sure, I know for one I'll be recording every time I close this thing!! Or maybe Apple should stop using cheap rubbish to fill their laptops, fire their whole hardware QA department and offer some apology for this issue.




Some of you fanboys remind me of a girls I talk too whose boyfriend knocks them about 'awww, but I love' him'....



'Insignificant', are you joking? So it seems that most MacBooks are destined to crack at some stage of their product life, though most seem to be happening within the first 18 months. Making a product that is bound to break by design fault within 18 months is an absolutely unacceptable flaw on something like a laptop. Imagine if your car cracked down the middle after a few years of use.



No I seriously wouldn't, I'd either save up for a MacBook Pro or take my money elsewhere. You shouldn't buy a MacBook and let Apple know why; mine broke yesterday. It's seriously been sitting on a shelf for a whole year, and previous to that was a few months old.

just take care of the laptoppp

XP Defector
Apr 15, 2008, 09:04 PM
just take care of the laptoppp

By taking care you mean literally having it sit on a shelf for a year whilst I traveled overseas, and previous to that closing it gently, always picking it up with two hands and having it pretty much never leave my desk? Next MacBook I get I won't even bother opened the box... :confused:

AlexanderTgreat
Apr 16, 2008, 04:23 PM
By taking care you mean literally having it sit on a shelf for a year whilst I traveled overseas, and previous to that closing it gently, always picking it up with two hands and having it pretty much never leave my desk? Next MacBook I get I won't even bother opened the box... :confused:


I've come to the conclusion that not open the box is the only way to keep one from cracking.

AlexanderTgreat
Apr 16, 2008, 04:26 PM
Compared to other problems the machine could have, yes it is insignifigant. I would rather have a minor crack that does not effect the performance of my machine, than what i had with my compaq which was mobo/power problems that caused the machine to just randomly cut off etc. So, yes in the scheme of things, yes it is insignifigant.


Perhaps you'll change your mind if apple decides that replacing the top case multiple times on every macbook that they have sold is getting a bit expensive and cut you off. Trust me they are pricy little pieces when you actually have to pay for them;)

In any case if you only have the topcase crack on your macbook you should consider yourself lucky because even with that aside they are far from a robust machine.

dollystereo
Aug 7, 2008, 05:14 PM
One Month old Penryn MB has the crack....

KoolStar
Aug 7, 2008, 05:30 PM
Apple is pretty much replacing all cracks for free. I have had several of my friends with cracks out of warranty getting them fixed. I have IS on all my computers so I know they wont crack.

joshuaaaron
Aug 7, 2008, 06:57 PM
just thought id throw this out there. i made an appointment and went in the week after the iphone came out. and they were so busy, but still replaced the cracked case, same day. i was very happy

KoolStar
Aug 7, 2008, 07:01 PM
Im glad to hear that!:D

FCBarca
Aug 12, 2008, 01:20 PM
So, we had a chip on our palm rest on the macbook, a 2nd one, this week.

The first one happened last summer and it was still under warranty and they replaced it for free...This time, at the G Bar, they weren't going to and tried to charge us $200 but I complained pretty resolutely at the Apple reps and manager and they ultimately said they'd do it 'this time' for free...Seems like such a scam.

I've researched this problem a lot and it's an admitted design flaw from Apple...The magnetic latch for closing the macbook eventually wears down the plastic palm rest and it eventually cracks...They have no solution for it either which seems ridiculous as we spent the last year using a soft layer of felt to try and protect the surface on closing and it STILL cracked a year later (So, surprisingly, even with some sort of cushion layer it still broke in nearly the same amount of time)...This means it will definitely crack again and so I'm not sure what to do...I'm thinking of trying to unload the laptop and simply buy the aluminum version or something...Seems like such a joke...Any suggestions?

And to be honest, it does boggle the mind how Apple simply won't come out with a fix/solution to the problem instead of still peddle these plastic macbooks that will continue to have the same problem

Insulin Junkie
Aug 12, 2008, 01:24 PM
And to be honest, it does boggle the mind how Apple simply won't come out with a fix/solution to the problem instead of still peddle these plastic macbooks that will continue to have the same problem

Maybe the problem simply isn't widespread enough, despite what research on the internet makes it out to be.
Having said that, I agree, I think they should strive for a fix the moment such a problem becomes known to them.

FCBarca
Aug 12, 2008, 01:43 PM
And it does bother me that they intentionally feign ignorance on the topic, it's a well known issue...They know it's going on and they still try to charge me $200 for it until I complain...Seems like shoddy business practices from a company trying to set itself apart.

MacHappytjg
Aug 12, 2008, 02:39 PM
AHHH crap, im about to buy a version 2 macbook top i hope this doesnt happen to me, since i have a core duo and has a version 1 (aka Bronze connector) Im makin my macbook zebra :D

FCBarca
Aug 13, 2008, 10:45 AM
I'm honestly perplexed how this hasn't happened to EVERYONE with a plastic macbook...We don't slam the case shut or use it nonstop with constant opening/closing...Either way, this should be a feature that shouldn't harm the case instead of it cracking the way it does.

Shame too because otherwise, we LOVE this macbook

kbmb
Aug 13, 2008, 10:51 AM
I'm honestly perplexed how this hasn't happened to EVERYONE with a plastic macbook...We don't slam the case shut or use it nonstop with constant opening/closing...Either way, this should be a feature that shouldn't harm the case instead of it cracking the way it does.

Shame too because otherwise, we LOVE this macbook

And this is the exact reason why Apple hasn't officially listed this as a defect. If it happened to everyone, they'd have to address it. At this point, they can deal with it on an individual basis and basically wait it out until the last MacBook sold with Applecare expires.

-Kevin

MacHappytjg
Aug 13, 2008, 06:47 PM
the one i just bought for 100 better not crack or ill kill somone i have a rubber thing that goes over will it does anyone think it will help it from not cracking if it decides to?

FCBarca
Aug 14, 2008, 04:33 PM
the one i just bought for 100 better not crack or ill kill somone i have a rubber thing that goes over will it does anyone think it will help it from not cracking if it decides to?


The problem with that idea, unfortunately, is that anything too thick will prevent the magnetic latches from working properly much less allow a proper seal when closing the macbook

We tried a thin piece of felt that the Apple store actually suggested for a year and figured it was helping (And believe me, it's a pain to constantly place it there or not lose it)...In the end, it still cracked a year later.

Winter Charm
Aug 14, 2008, 04:39 PM
I believe that the crack is made by when the macbook is closed, and pressure is pushing on top of it. What I did is that I used the radtech keyboard covers and covered the whole keyboard+palm rest. Now when my MB is closed it sits on the cloth rather then on the top case. I figured if it can't touch the case it wouldn't crack.

not necessarily... force can be transmitted... for example.. if you cover your shoulder with bubblewrap, and then get someone to punch you there, you would still feel it... just not as much... so with the cloth there you should still take care and NOT slam the lid really hard... it could and still might break your macbook.

Winter Charm
Aug 14, 2008, 04:41 PM
what they should use is EITHER weaker magnets OR thicker plastic casing... just in that area... because it is HARD to open those lids without using force (atleast for me)

Winter Charm
Aug 14, 2008, 04:43 PM
I'm honestly perplexed how this hasn't happened to EVERYONE with a plastic macbook...We don't slam the case shut or use it nonstop with constant opening/closing...Either way, this should be a feature that shouldn't harm the case instead of it cracking the way it does.

Shame too because otherwise, we LOVE this macbook

its happened to me -- i mean really and i dont have a macbook at the moment... the casing of my Toshiba cracked... and im pissed... so im planning to get a macbook.

tompon1923
Aug 14, 2008, 04:44 PM
I read on a local (that means in Dutch) apple support website that apple got an extended warranty on this problem. Very nice to know that some stories confirm it.

Brien
Aug 15, 2008, 08:46 PM
How long? Applecare is up in a year and I've had the top case replaced 3 times.

MacHappytjg
Aug 15, 2008, 09:08 PM
The problem with that idea, unfortunately, is that anything too thick will prevent the magnetic latches from working properly much less allow a proper seal when closing the macbook

We tried a thin piece of felt that the Apple store actually suggested for a year and figured it was helping (And believe me, it's a pain to constantly place it there or not lose it)...In the end, it still cracked a year later.

well it did latch down when i had the rubber thing on because it was thinner where the magnets where just doesnt have a proper seal.

Brien
Aug 15, 2008, 09:38 PM
The problem with that idea, unfortunately, is that anything too thick will prevent the magnetic latches from working properly much less allow a proper seal when closing the macbook

We tried a thin piece of felt that the Apple store actually suggested for a year and figured it was helping (And believe me, it's a pain to constantly place it there or not lose it)...In the end, it still cracked a year later.

Well if mine cracks again, hopefully by then the Aluminum ones are out and then I might have a justified reason to upgrade. Heck, maybe Apple will be nice and replace this lemon.

iag48
Aug 16, 2008, 02:00 AM
I just took my macbook to the genius bar because the palmrest were cracking. They told me there would be a 7max turn around period. I am still under warranty. By the way I took it to the apple store on 5th ave in NYC.

opti
Aug 16, 2008, 02:42 AM
This subject is of interest to me, as I just bought a cheap MacBook on eBay with cracks on the palmrest AND the bezel. It's out of warranty.

I figured I'd have to replace the casing myself, but it looks like a lot of people have gotten free replacements at the Genius Bar? That would make me a happy camper.

tompon1923
Aug 16, 2008, 12:00 PM
This subject is of interest to me, as I just bought a cheap MacBook on eBay with cracks on the palmrest AND the bezel. It's out of warranty.

I figured I'd have to replace the casing myself, but it looks like a lot of people have gotten free replacements at the Genius Bar? That would make me a happy camper.

That would be awesome, how much did you paid for the macbook?

opti
Aug 16, 2008, 01:40 PM
That would be awesome, how much did you paid for the macbook?

$590 shipped for a C2D 1.83 GHz. I'm mainly targeting broken MacBooks, but the bidding seemed so low for a fully functioning machine. Even working Core Duo MacBooks typically go for close to $700.

iag48
Aug 16, 2008, 11:24 PM
Big thanks to the Apple team of 5th avenue NYC. I was told yesterday the turn around time would be 7 days but I received a phone call this morning from the apple store telling me my precious was good to go.
They also replaced the keyboard!!!

jjahshik32
Aug 16, 2008, 11:58 PM
My mom has had her macbook for 2 1/2 years now and even though the keyboard is very dirty and the screen is pretty dirty since she never cleans it and her dog is always on her lap with the dog's tongue hanging out.. the white macbook never had any cracks or any other problems..

I think alot of people who has had these cracks actually either dropped it at once point or did something for it to crack because it wouldnt just crack without force, it just isnt physically logical.

Brien
Aug 17, 2008, 12:28 AM
My mom has had her macbook for 2 1/2 years now and even though the keyboard is very dirty and the screen is pretty dirty since she never cleans it and her dog is always on her lap with the dog's tongue hanging out.. the white macbook never had any cracks or any other problems..

I think alot of people who has had these cracks actually either dropped it at once point or did something for it to crack because it wouldnt just crack without force, it just isnt physically logical.

Uh, no. This thing sits on a desk 90% of the time, and it's had the case crack 3 times. Many other people baby these laptops too, it's not abuse, it's a design flaw. Your mom is just lucky.

Brien
Aug 17, 2008, 12:34 AM
My mom has had her macbook for 2 1/2 years now and even though the keyboard is very dirty and the screen is pretty dirty since she never cleans it and her dog is always on her lap with the dog's tongue hanging out.. the white macbook never had any cracks or any other problems..

I think alot of people who has had these cracks actually either dropped it at once point or did something for it to crack because it wouldnt just crack without force, it just isnt physically logical.

Uh, no. This thing sits on a desk 90% of the time, and it's had the case crack 3 times. Many other people baby these laptops too, it's not abuse, it's a design flaw. Your mom is just lucky.

Mackan
Aug 17, 2008, 12:39 AM
Big thanks to the Apple team of 5th avenue NYC. I was told yesterday the turn around time would be 7 days but I received a phone call this morning from the apple store telling me my precious was good to go.
They also replaced the keyboard!!!

The topcase which they replaced comes in one piece, which includes the keyboard.

Abstract
Aug 17, 2008, 12:41 AM
Well, I have seen it on others, now it has hit my White C2D 2.0 Macbook.

What is Apples procedure on this?

Sorry about the crappy picture, my P&S has focus issues.

Mine has cracked there many many times. I had a rev A MacBook, and had 3 covers replaced for free (under warranty). Then I got my entire MacBook replaced for a lot of other reason (long story), and my new MacBook's keyboard cover has also cracked on the replacement. It's 1 year old now.

The reason they don't find a permanent fix for this is because they don't want to make the LCD "feet" thicker, or make it out of rubber, as it would make the laptop uglier. That's the only reason I can think of, because this really is a widespread problem, according to Apple resellers I've spoken to, and even some Apple people who secretly post at MR.

not necessarily... force can be transmitted... for example.. if you cover your shoulder with bubblewrap, and then get someone to punch you there, you would still feel it... just not as much... so with the cloth there you should still take care and NOT slam the lid really hard... it could and still might break your macbook.

Nobody said, or implied, that the suggested solution made it indestructible, or absorb all shock, pressure, and force. They suggested that it may help.

SBik2
Aug 17, 2008, 12:49 AM
me too.. sucks cuz i had it on my first mb (before it got replaced for screen issues) and now i have two on my 2nd mb.. sucks.. i just have scotch tape over them so they dont move.. ones on the left side of the keyboard and one in the exact place as my old one.. (towards the bottom right corner)
how long did it take for people to get it fix at an apple store because i dont want to be without a computer because school starts in less than a week

Mackan
Aug 17, 2008, 12:51 AM
I think alot of people who has had these cracks actually either dropped it at once point or did something for it to crack because it wouldnt just crack without force, it just isnt physically logical.

Of course the user pattern of the notebook affects the outcome, but in this case the basic problem is poor design by Apple.

Magnetic latch & plastic = Not good.

lovetheduns
Aug 17, 2008, 02:34 AM
well.... just great.

Ironically, I have never browsed in this forum--- but I was browsing in the iPhone forum and reading about the white iPhone crack issues (thankfully my white has no cracks-- so far).

I then heard for the first time about the macbooks cracking. I went over mine last night and could not find a crack---

and yet literally ten minutes ago, I have a crack (and now the sliver of plastic is separating completely) on the edge of the right palm rest where the right foot would hit.

As for "abuse" this macbook was purchased brand new in November 2007 and has rarely left my house (in fact has rarely left my upholstered coffee table in my living room-- if I got out in a public I bring my work laptop). The laptop has never been dropped and is in pretty immaculate condition.

How disappointing. I have made an appointment for Tuesday. :(

jjahshik32
Aug 17, 2008, 12:45 PM
Of course the user pattern of the notebook affects the outcome, but in this case the basic problem is poor design by Apple.

Magnetic latch & plastic = Not good.

I dont see how magnetic latch and plastic would cause a crack, unless you slam the s*it out of the lid to close it.

But I would think the screen bezel would break long before the palm rest areas will crack.

Seriously though I do believe that people are mistreating the macbook and complaining about it cracking.

Same thing goes for people who own mbps just that the aluminum dents rather than cracking.

bartzilla
Aug 17, 2008, 01:39 PM
ugh i hate reading about this...

i keep debating about what macbook to get (reg or pro) but seeing all the pics and reading all the threads about it... it's really turning me off of getting a macbook...

That's understandable, but it's worth remembering that all computers have problems of one kind or another, and the nature of these forums are that people will come here to post problems, not when their computer is working well.

FWIW, on the positive side of things, I got a Core Duo (not core 2) based Black Macbook when they were brand new and I've been very happy with it. I had to get a new battery but Apple handled that very quickly and with no fuss. The case on my computer isn't cracking or anything. It does look like it's done a few miles, mostly because it has.

It's been a fast and reliable companion and many of my colleagues who have seen it or heard me rave about how wonderful it is have been tempted to jump into the Apple camp by it - and none of them have regretted it yet.

You also can see case faults on machines from other manufacturers here and there. Dell and HP have been caught big time by problems with nvidia graphics cards too.

The issue isn't "who doesn't make mistakes" because they all do. The question is "how well do they handle those mistakes" and I for one have been pleased with how Apple have treated me up to now.

Whatever you choose, think about how well it does what you want it to do and whether or not the manufacturer will stand behind their product with decent support... and I hope you enjoy whatever you decide to get.

tompon1923
Aug 17, 2008, 03:59 PM
$590 shipped for a C2D 1.83 GHz. I'm mainly targeting broken MacBooks, but the bidding seemed so low for a fully functioning machine. Even working Core Duo MacBooks typically go for close to $700.

%$#&** ??? I just found myself a job. (just kidding, awesome though)

doctor pangloss
Aug 17, 2008, 05:58 PM
Maybe the problem simply isn't widespread enough, despite what research on the internet makes it out to be.
Having said that, I agree, I think they should strive for a fix the moment such a problem becomes known to them.

It is happening to my machine too. Less than one year old, hardrive failed last month, now the plastic is falling apart.
I use is very lightly, baby it in fact.
It's an outrage for an expensive piece of equipment like this to disintegrate so easily.:mad:

lovetheduns
Aug 17, 2008, 10:41 PM
I dont see how magnetic latch and plastic would cause a crack, unless you slam the s*it out of the lid to close it.

But I would think the screen bezel would break long before the palm rest areas will crack.

Seriously though I do believe that people are mistreating the macbook and complaining about it cracking.

Same thing goes for people who own mbps just that the aluminum dents rather than cracking.

I seriously hope jjahshik that you do not find your macbook cracking in the future. I can count on one hand how many times my macbook has left my house (I can only come up with two times quite honestly). I don't think my macbook could be babied anymore than it is.

ALL of my pieces of technical equipment are treated with kid gloves.

:(

Needless to say I am overwhelmingly disappointed in the condition.

FCBarca
Aug 18, 2008, 04:33 AM
I dont see how magnetic latch and plastic would cause a crack, unless you slam the s*it out of the lid to close it.

But I would think the screen bezel would break long before the palm rest areas will crack.

Seriously though I do believe that people are mistreating the macbook and complaining about it cracking.

Same thing goes for people who own mbps just that the aluminum dents rather than cracking.


You'd be wrong...The only explanation that is plausible in the event that it is indeed not happening to everyone is that there is a manufacturer defect with one of the pieces that is leading to the crack.

Otherwise, it's simply an ignorant conclusion to come to that people with cracks are having them because somehow they've mistreated it. :rolleyes:

Way to weigh in with constructive opinions :apple:

My mom has had her macbook for 2 1/2 years now and even though the keyboard is very dirty and the screen is pretty dirty since she never cleans it and her dog is always on her lap with the dog's tongue hanging out.. the white macbook never had any cracks or any other problems..

I think alot of people who has had these cracks actually either dropped it at once point or did something for it to crack because it wouldnt just crack without force, it just isnt physically logical.

Talk about illogical...Not physically logical?...Why?...Plastic being tapped over and over again, regardless of force, by a magnet can't cause a crack?...Meanwhile it's happened to many people all with the same sort of story?...Google around, it's widespread...Yeah, really illogical :rolleyes:

I've come to the conclusion that the best bet here is to simply flip it (CL or ebay) once it is fixed (Should receive it back tomorrow)...Not going to go through that again...Perhaps the new macbooks to come out will address this issue in an improved chassis/design

xUKHCx
Aug 18, 2008, 04:38 AM
I agree it is so obviously a design flaw you just have to look at where the screen rests sits on the bottom casing to see that it is going to cause a problem.

My MB crack a 2 inch strip off it about 2 weeks ago. Have yet to take it in for repair but when I phoned up apple they simply waved it through so it is a known issue.

Not best pleased about it as I know it will likely happen again in the future, although that said my MB has been to and from the apple store so much that if it does happen again I am certain I will be passed up though to customer relations.

doctor pangloss
Aug 18, 2008, 04:51 AM
MacBook=MacJunk:mad:

This is worse than just being unlucky to get a lemon, a design flaw means they're all crap.
WTF apple?

cogsinister
Aug 18, 2008, 09:56 AM
My 11 month old MB has allready had a replacement fan, a top case because of palmrest cracking on both sides.......and now the bottom case is cracking !!!

And i look after my MB like a baby !!!

And the DVD drive is constantly ejecting, even with no DVD in the drive.....

Thank goodness i have another 2 years of Applecare..........

MacHappytjg
Aug 18, 2008, 03:13 PM
Uh, no. This thing sits on a desk 90% of the time, and it's had the case crack 3 times. Many other people baby these laptops too, it's not abuse, it's a design flaw. Your mom is just lucky.

Well i think its not the people because i was rough on mine and well it never cracked i think they changed the plastic when the c2d models came out

cogsinister
Aug 18, 2008, 04:48 PM
Well i think its not the people because i was rough on mine and well it never cracked i think they changed the plastic when the c2d models came out

I dont think they have ever changed the plastic......my C2D cracked like crazy, and the replacenent top case looks and feels identical to the old cracking one ....

jjahshik32
Aug 18, 2008, 04:56 PM
You'd be wrong...The only explanation that is plausible in the event that it is indeed not happening to everyone is that there is a manufacturer defect with one of the pieces that is leading to the crack.

Otherwise, it's simply an ignorant conclusion to come to that people with cracks are having them because somehow they've mistreated it. :rolleyes:

Way to weigh in with constructive opinions :apple:



Talk about illogical...Not physically logical?...Why?...Plastic being tapped over and over again, regardless of force, by a magnet can't cause a crack?...Meanwhile it's happened to many people all with the same sort of story?...Google around, it's widespread...Yeah, really illogical :rolleyes:

I've come to the conclusion that the best bet here is to simply flip it (CL or ebay) once it is fixed (Should receive it back tomorrow)...Not going to go through that again...Perhaps the new macbooks to come out will address this issue in an improved chassis/design

How could a piece of plastic just sitting there never to get dropped or to get hit hard start to develop a crack?

So you guys are saying that apple manufactures their own plastic and one of them has a defect?? Or they use two different brands of plastic and one of them has a defect so that it'll crack without doing anything to it?? I find that impossible since every single item I've owned that are even cheaper in plastic never broke while just handling it even without care.

It has to be either you bumped hard or dropped it for that to happen.

Maybe its due to the heat? When the macbook heats up where the harddrive or optical drive is located and say you bump it hard or something it COULD develop a crack.

cogsinister
Aug 18, 2008, 05:09 PM
It has to be either you bumped hard or dropped it for that to happen.

Maybe its due to the heat? When the macbook heats up where the harddrive or optical drive is located and say you bump it hard or something it COULD develop a crack.

I have never bumped or mistreated my MB, and the palmrest cracked......so stop telling people that they are careless with there macs.......

bartzilla
Aug 18, 2008, 05:19 PM
How could a piece of plastic just sitting there never to get dropped or to get hit hard start to develop a crack?

Material defect. Not saying that's the case with the MB but you asked how could it happen, and that might be one way.

So you guys are saying that apple manufactures their own plastic and one of them has a defect?? Or they use two different brands of plastic and one of them has a defect so that it'll crack without doing anything to it?? I find that impossible since every single item I've owned that are even cheaper in plastic never broke while just handling it even without care.


So let me get this straight. It hasn't happened to you so therefore it couldn't possibly happen anywhere else period? I'm really sorry you had to find out this way but the world doesn't orbit you.

It has to be either you bumped hard or dropped it for that to happen.

Now you're just being offensive. Essentially you've said everyone who has come here and talked about how carefully they've treated their macbook is either a liar or a fool.

Maybe its due to the heat? When the macbook heats up where the harddrive or optical drive is located and say you bump it hard or something it COULD develop a crack.

And here you've just said that is a defect after all. Can you please make your mind up?

FCBarca
Aug 19, 2008, 01:16 PM
How could a piece of plastic just sitting there never to get dropped or to get hit hard start to develop a crack?


Apparently the sheer litany of posts here and around the net on this topic hasn't made clear the issue or the mechanism by which it is happening...Let me try, again.

The plastic on the palm rest area that is routinely cracking is the result of the magnet latches that are embedded along the top edge of the screen when closing and opening the macbook...It's either the result of the plastic not being able to withstand repetitive 'tapping' or contact from the magnets or the heat that is generated from the macbook simply makes the plastic more prone to cracks when making contact with said latches.



So you guys are saying that apple manufactures their own plastic and one of them has a defect?? Or they use two different brands of plastic and one of them has a defect so that it'll crack without doing anything to it?? I find that impossible since every single item I've owned that are even cheaper in plastic never broke while just handling it even without care.

In the first place it would be entirely inaccurate to conclude that Apple manufacturers their own plastic palm rests...I doubt they assemble them either...The reality, however, is that either in design or in practice with the plastic or lack of cushion is resulting in these cracks...Heat may also play a part....And, yes, things like plastic are notorious for having defects regardless of the stature of Apple, plastic is plastic...It can be brittle and it can crack.


It has to be either you bumped hard or dropped it for that to happen.

And once again with the myopic conclusion :rolleyes:

Midos
Aug 20, 2008, 07:53 AM
Sigh. This happened to me about a year ago on my Macbook (bought Nov '06) and I just put up with it, but last night I noticed that a similar crack had developed along the left-hand side of the palmrest.

It actually drives me insane. I can't claim to have treated my Macbook as well as some of the people on here -- I use it for university, so it gets a fair amount of use out of the house -- but I've always treated it within the normal range that you would treat any expensive, delicate piece of equipment.

I'm living in Ireland and don't have a "Genius Bar" on the entire island, unless I'm mistaken, is there any hope for me to have it repaired? I don't have Applecare, etc, but this is clearly a design flaw that Apple should repair. I'd really appreciate it if someone could advise me about what to do!

Thank you in advance.

Mackan
Aug 20, 2008, 10:17 AM
How could a piece of plastic just sitting there never to get dropped or to get hit hard start to develop a crack?

It's been pointed out before... For a trained eye, or someone with insight in for example material physics, or just common sense... having a strong magnetic latch apply focused pressure on plastic at that very position at the edge of the palmrest might lead to stress in the plastic material, and eventually it might crack.

This is completely logical. There is no need for anyone to have treated their MacBook badly. There are several variables that will affect when a crack will appear, such as how frequent you open and close the lid, how hard you close the lid, how long it remains closed, etc. And combination of heat or even cold conditions, might actually help the crack to develop faster.

The fact is that it is poor design and QA of Apple, because the cracks appear from normal user patterns. I don't see why anyone is still defending Apple over this, or still is accusing people of treating their MacBooks badly. I bet this cracking issue will go away once the MacBook comes in aluminium... ;)

I think Apple has not acknowledged this issue more openly, because it is particulary embarassing for them. They have acknowledged other issues (just recently the MagSafe problem), but never this issue with cracks...

doctor pangloss
Aug 20, 2008, 04:06 PM
You'd think they could engineer a piece of plastic which doesn't crack, given all the technical advances which exist these days.

Otherwise the simple solution is to never use the POS.
But according to the prognosis this crack could develop simply by leaving the lid closed.

So you don't even have to use this computer for it to break. Now that's innovation. Good thinking Apple engineers!

iRebecca27
Aug 26, 2008, 03:53 AM
took mine to the genious bar, they replaced it, no questions asked, for free. They gave me a new keyboard and tracpad too. it was sweet, since mine was getting pretty dirty

cogsinister
Aug 26, 2008, 06:23 AM
took mine to the genious bar, they replaced it, no questions asked, for free. They gave me a new keyboard and tracpad too. it was sweet, since mine was getting pretty dirty

They had to give you a new keyboaed and trackpad, its all ONE piece !!

IanHarold
Sep 7, 2008, 01:26 PM
I noticed a crack in my right side, damn near EXACT, to the first posts picture. I treat my macbook better than my girlfriend, but do open and close it frequently (pretty much everytime im done with it i close it and slide it under y coffee table) I noticed on the left side that isnt cracked there is an obvious indentation of where the left side magnet rests. Taking it to the apple store on Tuesday so I'll post back and let everyone know how an up to date visit is.

P.S. first post on here!

MacHappytjg
Sep 7, 2008, 06:55 PM
yea i put my new black top on it and no problems YET or maybe ever who knows just to waiit and see :)

Skeletal-dæmon
Sep 7, 2008, 07:15 PM
Heh wow... my BlackBook has been slammed around since the first moment I had it and I don't have any cracks, chips or scratches*, just one hell of a lot of fingerprints!

*okay there is one scratch on the bottom where it slid off of the edge of my desk... but that doesn't count :p

MacHappytjg
Sep 7, 2008, 07:33 PM
Heh wow... my BlackBook has been slammed around since the first moment I had it and I don't have any cracks, chips or scratches*, just one hell of a lot of fingerprints!

*okay there is one scratch on the bottom where it slid off of the edge of my desk... but that doesn't count :p

lol i use my black and white macbook on the desk most the time since i dont want finger prints on it lol

Dybbuk
Sep 7, 2008, 09:39 PM
Just got my second set of palmrests cracks. In addition, the part above the bumpers on the screen bezel is cracked as well, and I just got out of warranty. Apple needs to learn how to build a God damn laptop.

seanneko
Sep 8, 2008, 08:01 PM
Just got my second set of palmrests cracks. In addition, the part above the bumpers on the screen bezel is cracked as well, and I just got out of warranty. Apple needs to learn how to build a God damn laptop.

I only noticed the screen bezel crack on mine about 2 days ago, and the broken bit has already completely snapped off so there's now a hole next to the screen. Great build quality, Apple.

I will not be buying any more Apple products (at least not in the foreseeable future), nor will I recommend them to anybody. I'll probably keep this piece of crap for another year, assuming that it lasts that long, then get a different brand laptop when Windows 7 comes out.

macgirl82mjn
Sep 9, 2008, 08:26 PM
are new macbooks, like ones purchased very recently still doing this?
i'm about to get one and this almost makes me not want to.....

Vulcan
Sep 9, 2008, 08:45 PM
are new macbooks, like ones purchased very recently still doing this?
i'm about to get one and this almost makes me not want to.....

I'd recommend it. I just bought mine and no cracks - Apple will even replace it for free outside of warranty.

hogfaninga
Sep 9, 2008, 08:48 PM
are new macbooks, like ones purchased very recently still doing this?
i'm about to get one and this almost makes me not want to.....

I have had 2 and no problems. Apple has replaced my friends case that had a tiny crack and I think it was his fault.

johndoe588
Sep 10, 2008, 09:17 AM
Quite a long thread. Makes me sad because there is no reason we should even be talking about this. There's no excuse, it's a design flaw that never should have happened or at least should have been fixed with a redesign soon after problems started showing up.

But my story....I've had my Blackbook about a year and a half. It's very well used, goes all over the world and is opened and closed often. It's taken a beating. The day I got it I put on a Marware palm rest thing. Never really thought much about it but after reading about all the cracks I took a close look. The palm rest has two little cutouts for the "feet" on the top but otherwise looks just thick enough to provide support around the top part of the screen when closed. Also when closing the sound is kind of muted, like there's some cushoning going on.

Just a thought, but maybe thats why there's no sign of cracks on this particular very well used Macbook.

A guy in the office was showing me his two month old white macbook the other day. Cracked.

John B.

xUKHCx
Sep 10, 2008, 09:28 AM
But my story....I've had my Blackbook about a year and a half.

...

Just a thought, but maybe thats why there's no sign of cracks on this particular very well used Macbook.

A guy in the office was showing me his two month old white macbook the other day. Cracked.

I was looking at this thread the other day again because the other side has now cracked so I wil have to definitly take it in now :(, anyway it seems that most of the reports (if not all) are about the white macbooks cracking. SO there might be something different between the plastics used in the white vs black.

FCBarca
Sep 10, 2008, 10:38 AM
are new macbooks, like ones purchased very recently still doing this?
i'm about to get one and this almost makes me not want to.....

My advice would be to wait...October time frame is the projection for the updated macbooks...I'm flipping mine within the next few weeks, as well :cool:

FCBarca
Sep 10, 2008, 10:40 AM
I was looking at this thread the other day again because the other side has now cracked so I wil have to definitly take it in now :(, anyway it seems that most of the reports (if not all) are about the white macbooks cracking. SO there might be something different between the plastics used in the white vs black.

Very interesting point...I'm not familiar with any references to black cracks as it seems that most of the pics and reports on cracks have, indeed, been with the white macbooks...Might just be something to do with the white as you pointed out.

Dybbuk
Sep 10, 2008, 03:11 PM
Just spoke with a lovely woman named Jessica at Apple Canada who approved the repair for me. I'm still very upset and becoming wary of Apple's products, but I jut wanted to express some gratitude.

She also says that if it cracks again we'll need to look into something other than repair ... so here's hoping it cracks again, LOL

z0n3x
Sep 10, 2008, 05:19 PM
After reading this form I decided I would take my MB into apple and have it repaired. The geniuses were friendly and took care of it at no cost even though I am out of warranty. Thanks apple.

Bengt77
Sep 10, 2008, 05:29 PM
After reading this form I decided I would take my MB into apple and have it repaired. The geniuses were friendly and took care of it at no cost even though I am out of warranty. Thanks apple.
That's proof they acknowledge it's a common problem with the MacBooks. Very good news. I'm buying a new MacBook as soon as the new models are announced. Let's hope the (supposedly) aluminium models won't have this defect.

M4CBOOK
Sep 10, 2008, 11:30 PM
The answer to ur ? is here (http://www.google.com)

andyhargreaves
Sep 11, 2008, 12:48 AM
Apologies if this has been mentioned already.

I bought my white MB just after they were launched, and have had 5 different top cases (the keyboard, trackpad, and palm-rest areas) since then, all covered by Apple Care. The most recent one is noticeably revised, with a thicker, reinforced section around the sides, which tapers off to the edges. This, I noticed, had an updated part number on the genius bar paperwork, too. It has now lasted nearly 6 months, much longer than any since this problem began.

However, I have also got the problem with the bottom case splitting, on the side, around the battery area. An the intermitted airport problem. So back to the genius it is, again!

Andy

pmalexc
Sep 13, 2008, 09:57 PM
mine cracked recently on both sides and i took it to my local apple store and since it was still under warranty they told me they would fix it for free

im going to go back and give it to them as soon as i back up my hard drive just in case something happens to it

ill keep everyone updated

MacHappytjg
Sep 13, 2008, 10:03 PM
That's proof they acknowledge it's a common problem with the MacBooks. Very good news. I'm buying a new MacBook as soon as the new models are announced. Let's hope the (supposedly) aluminium models won't have this defect.

well if there aluminum thhere wont be magnets there for not slamming down, and will mostlikly have that little latch thing thats on every other apple laptop or is it still on the mbp, anywhos if *it* were to do something bad it would dent it and make it look just as crappy.

RTiii320
Sep 14, 2008, 03:12 PM
just got a macbook... im scared to have these cracks start happening to me. im obvioulsy going to be under warranty but dont want these to start! is it from being rough with the macbook or what>? what types of things should i AVOID!!!

FCBarca
Sep 14, 2008, 05:37 PM
just got a macbook... im scared to have these cracks start happening to me. im obvioulsy going to be under warranty but dont want these to start! is it from being rough with the macbook or what>? what types of things should i AVOID!!!

Can't speak for everyone but I can assure you that prior to the first crack, we were as careful as a person would be with a laptop...After the first crack, we went into hyper 'extra care' mode and even placed a thin sheet of cushion material between the top and bottom case to help cushion the palmrest from any potential distress...That too, I'm afraid, did little to abate the crack developing...And it developed almost exactly in the same amount of time (12 months) as the first crack (Also 12 months).

You can be ginger with it, IMHO, it will occur unless they've made a change to the material they are using for the palmrest of issue some sort of product recall to correct the magnet issue (Unlikely).

ref26
Sep 14, 2008, 11:07 PM
I think I'm seeing the start of a crack on my (6 month old) blackbook, a tiny hairline (maybe 1/2 inch) one on the right side where everyone else seems to be having the problem. Do you think I should take it in now or wait until it becomes more noticeable?

Dybbuk
Sep 15, 2008, 04:52 AM
I think I'm seeing the start of a crack on my (6 month old) blackbook, a tiny hairline (maybe 1/2 inch) one on the right side where everyone else seems to be having the problem. Do you think I should take it in now or wait until it becomes more noticeable?

Take it in now.

FCBarca
Sep 15, 2008, 08:13 AM
I think I'm seeing the start of a crack on my (6 month old) blackbook, a tiny hairline (maybe 1/2 inch) one on the right side where everyone else seems to be having the problem. Do you think I should take it in now or wait until it becomes more noticeable?

It won't be much longer now before that little crack will be far more noticeable...The decision to take it in will be a lot more clear to you then

doctor pangloss
Sep 16, 2008, 04:32 PM
I just got my new palmrest. Replaced under warranty.
I hope it lasts.

This is a pretty poor design for this to be happening so much.

This and the hard drive failure makes for a piece of crap, MacCrap:rolleyes:

Rondue
Sep 16, 2008, 05:33 PM
Just got my whole top cover replaced due to the same issue now im selling it since it looks brand new now and I dont use it anymore :)

r0flmonster
Sep 16, 2008, 11:19 PM
I recently got a Macbook, like last week lol, and I've been reading this thread and since I used to wear glasses(switched to contacts) I took the precaution to make sure that the crack hopefully wont happen and did this:
http://i6.photobucket.com/albums/y217/Rollingminority/0916082336.jpg
It's the 2 wiping clothes I used to use for my glasses. I just put them there whenever I shut my Macbook when I go from class to class or when Im going home or something like that. It works pretty well and it provides a nice soft cushion for the bezels to rest on, rather than making contact with the top of the keyboard/trackpad. =) My feet look weird haha, it's the type of socks im wearing, they like stretch a lot in the front for some reason...

hogfaninga
Sep 16, 2008, 11:36 PM
I use this when I close my Macbook and it also is used for cleaning my screen and case. It is perfect and comes in different colors. I highly recommend this if you want to protect your investment.

http://www.radtech.us/Products/NotebookScreenSavrz.aspx

BlueRazor2
Sep 17, 2008, 09:54 AM
How long does it take to get the palm rest crack repaired if you take it to an Apple store?

hogfaninga
Sep 17, 2008, 10:08 AM
How long does it take to get the palm rest crack repaired if you take it to an Apple store?

Depends on the store and how busy they are. My friends had his crack(tiny, tiny crack) after 2 1/2 years and no Applecare and they replaced it free in 2 hours.


My wife's Macbook is almost 3 years old and she takes it almost everywhere and no cracks. Believe me she doesn't baby it at all.

bsheridan
Sep 17, 2008, 10:19 AM
How long does it take to get the palm rest crack repaired if you take it to an Apple store?

Well I got mines fixed this week. I was quoted to expect 10-14 days (repaired at London Regents St store). I headed home and got a call 2 and a half hours after I left it in saying it was fixed and ready for pick up!

So all I can say is 'sometime in the future' :D

BTW, there are also these (http://www.radtech.us/Products/Wildeepz.aspx) available from RadTech. a bit pricey IMO.

FCBarca
Sep 17, 2008, 10:51 AM
I recently got a Macbook, like last week lol, and I've been reading this thread and since I used to wear glasses(switched to contacts) I took the precaution to make sure that the crack hopefully wont happen and did this:
http://i6.photobucket.com/albums/y217/Rollingminority/0916082336.jpg
It's the 2 wiping clothes I used to use for my glasses. I just put them there whenever I shut my Macbook when I go from class to class or when Im going home or something like that. It works pretty well and it provides a nice soft cushion for the bezels to rest on, rather than making contact with the top of the keyboard/trackpad. =) My feet look weird haha, it's the type of socks im wearing, they like stretch a lot in the front for some reason...

Good luck...I did something very similar a year ago with a material that was 'cushiony' as well although not that same kind of cloth/wipe you are using...I can tell you it did nothing to abate the crack formation...As I pointed out earlier in this thread, the crack actually appeared almost in the exact amount of time as it took for the first one did from the date of purchase (12 months for each month)...And, honestly, we were ginger as hell keeping that on (Which is a pain in it of itself) the entire year on opening and closing...Not sure it will ultimately help but no harm in trying.

FCBarca
Sep 17, 2008, 10:53 AM
How long does it take to get the palm rest crack repaired if you take it to an Apple store?

Varies obviously...If the part is in stock, they can theoretically do it within a couple of hours but typically quote 1-3 days...Never had to wait that long either time mine was replaced.

cogsinister
Sep 17, 2008, 10:57 AM
How long does it take to get the palm rest crack repaired if you take it to an Apple store?

My local Apple reseller/service center (we have no Apple store here) had the top case for my MB in stock and replaced it while i waited, took about 20 mins in all......

Trouble was they seem to have cracked the bottom case putting it back on ( my MB has been in twice, the fan died).......

http://farm4.static.flickr.com/3114/2706845709_2204591e68.jpg

*sigh*

CaptainCaveMann
Sep 18, 2008, 02:26 AM
This generation of Macbooks ::shakes head::

I think Apple should send out a MASSIVE recall and give everyone who bought a plastic macbook their money back. They truly are P'S OF &%$#. Of course this would never happen, because corporations are greedy and care nothing about the consumer or Americans in general. If they did, they would stop outsourcing jobs, and begin actually making a quality product for people. Instead of trying to make something as cheap as possible, to get it in the hands of 14 year olds. :rolleyes:

Dybbuk
Sep 18, 2008, 04:32 AM
My local Apple reseller/service center (we have no Apple store here) had the top case for my MB in stock and replaced it while i waited, took about 20 mins in all......

Trouble was they seem to have cracked the bottom case putting it back on ( my MB has been in twice, the fan died).......

http://farm4.static.flickr.com/3114/2706845709_2204591e68.jpg

*sigh*

!! I had this same issue. Apple will tell you that bottom cases aren't covered under warranty, but don't listen. They will replace it if you fight with them long enough.

freeloader
Sep 18, 2008, 06:52 AM
I need to get mine done too.

http://i236.photobucket.com/albums/ff288/go_ravens/IMG_0066.jpg

i taped it up cos it was falling off....but it end up coming off...i still got the missing piece so i'm going to take that with me... :)

I am having SOOOO much trouble reserving a time... the closest for me is the Bentall Centre in Kingston. I was about to reserve a time on Sunday and I needed to check if I was free and then clicked reserve it said TIME UNAVAILABLE!!! I was soo p'd cos i've been trying to reserve time for days!! Any advice??? Can ring up and reserve or do you think I should just go there and see if they can fit me in

cogsinister
Sep 18, 2008, 07:15 AM
!! I had this same issue. Apple will tell you that bottom cases aren't covered under warranty, but don't listen. They will replace it if you fight with them long enough.

That sounds unbelieveable, all parts of the machine are covered by warranty !!!

My local Apple service center are very good tho, they never argue, they just fix it.........unless it looks like deliberate damage, but in this case they caused the crack themselves.......

Mpulsive81
Sep 18, 2008, 07:21 AM
Ok so i'm planning on going up to my local Apple store and pleading my case. It's not under warranty (CD macbook, no applecare) so for the people who don't have a warranty, what are you telling them to get them to help out?

hogfaninga
Sep 18, 2008, 07:27 AM
This generation of Macbooks ::shakes head::

I think Apple should send out a MASSIVE recall and give everyone who bought a plastic macbook their money back. They truly are P'S OF &%$#. Of course this would never happen, because corporations are greedy and care nothing about the consumer or Americans in general. If they did, they would stop outsourcing jobs, and begin actually making a quality product for people. Instead of trying to make something as cheap as possible, to get it in the hands of 14 year olds. :rolleyes:


That is funny. While there has been some with problems I know 6 people with Macbooks (some have had them for 2 years) with no cracking. Of course we hear the ones whose did crack on here more often than those who didn't. Plus Apple has been good about replacing the cases of those who cracked.

To say the Macbook is crap is stupid. It is a fine computer. My wife has one and I do also. This is my second one and I haven't had any problems and I don't take care of it like I should. I travel with it often and take it almost everywhere. Can Apple do better? Of course, but any company can.

CaptainCaveMann
Sep 18, 2008, 11:46 AM
That is funny. While there has been some with problems I know 6 people with Macbooks (some have had them for 2 years) with no cracking. Of course we hear the ones whose did crack on here more often than those who didn't. Plus Apple has been good about replacing the cases of those who cracked.

To say the Macbook is crap is stupid. It is a fine computer. My wife has one and I do also. This is my second one and I haven't had any problems and I don't take care of it like I should. I travel with it often and take it almost everywhere. Can Apple do better? Of course, but any company can.

Just because Apple has replaced the casings for people, does not justify the defect in the first place. The people should get their money back, because they are using the laptop for it's intended purposes from the factory and the book is not holding up. That is breaking the consumer/producer contract. If Apple put on the advertisement that "By the way, some of these computers will crack, but we'll replace the top case when they do.", then people would have no right to complain. But as it stands people should complain, get their money back, and look into what they can do to destroy capitalism. That's my 2 cents, if you don't like it, welcome to America. :D

hogfaninga
Sep 18, 2008, 12:07 PM
Just because Apple has replaced the casings for people, does not justify the defect in the first place. The people should get their money back, because they are using the laptop for it's intended purposes from the factory and the book is not holding up. That is breaking the consumer/producer contract. If Apple put on the advertisement that "By the way, some of these computers will crack, but we'll replace the top case when they do.", then people would have no right to complain. But as it stands people should complain, get their money back, and look into what they can do to destroy capitalism. That's my 2 cents, if you don't like it, welcome to America. :D

Thanks for the welcome, but I have been in America for 3 decades.

I don't think it is a defect. Some people have had cracks, but I know numerous people with them and none have had the problem. Of course we will hear about the so-called problems on a Mac board. People need a place to vent and here it is. What we don't hear from is the millions who haven't had that problem. My good friend works at an Apple store and I asked her if this was a wide spread problem. She said they have a few coming in, but it isn't wide spread by any means. Plus there is no way to prove that it wasn't the users fault in many of these instances. Listen I know it is a problem with some(you hear them complain on here--but at least Apple replaces them fast even when out of warranty in many instances), but to suggest that Apple needs to refund everyone's money because of the "some" is stupid. If a company recalled/gave refunds because of every minor problem then no company could stay in business.

bassproguy07
Sep 18, 2008, 12:30 PM
yah my mom thinks I did this to her macbook, but its clearly not the case! I have two, one on each side of the track pad, both the exact same length!!

Mpulsive81
Sep 18, 2008, 01:45 PM
The people should get their money back, because they are using the laptop for it's intended purposes from the factory and the book is not holding up. That is breaking the consumer/producer contract.

What consumer/producer contract did you sign when you purchased it? I don't recall signing anything saying that I'm going to hold Apple responsible for any defect I may or may not incur. Defects are a part of any industry. From cars to PCs to plastic childs toys to, yes, even Macs. Sounds to me like you just wanna get something for nothing. I'll bet you're one of those people who raises hell to get their meal for free because they forgot to leave out the onions, aren't u?

Mac has been pretty good about standing behind their product. Microsoft's been just as helpful with the RRoD on the xbox360s. Have I been happy that I've had to send mine in twice? No. But I'm glad that then the fertilizing substance hits the oscillitating device, they've manned up and took care of things like a reputable company should.

But I don't deserve a full refund. That's like saying I should get a refund on my 5 year old car because something went bad on it last month. You had the option of getting a warranty. If you don't get it, then it's your fault when something goes wrong. (because EVERYTHING breaks in time, some just sooner than others) Be lucky Apple is trying to help and doesn't refer you to their "365 days to purchase Applecare" clause and shoo you out the door.


And next time, just let them remake ur enchilada with no onions and let the rest of us eat in peace ;)

CaptainCaveMann
Sep 18, 2008, 01:46 PM
Thanks for the welcome, but I have been in America for 3 decades.

I don't think it is a defect. Some people have had cracks, but I know numerous people with them and none have had the problem. Of course we will hear about the so-called problems on a Mac board. People need a place to vent and here it is. What we don't hear from is the millions who haven't had that problem. My good friend works at an Apple store and I asked her if this was a wide spread problem. She said they have a few coming in, but it isn't wide spread by any means. Plus there is no way to prove that it wasn't the users fault in many of these instances. Listen I know it is a problem with some(you hear them complain on here--but at least Apple replaces them fast even when out of warranty in many instances), but to suggest that Apple needs to refund everyone's money because of the "some" is stupid. If a company recalled/gave refunds because of every minor problem then no company could stay in business.

I understand what your saying. Here is where we differ. I believe this problem is not a matter of if it affects some macbooks, but WHEN will affect all macbooks. I think this is a design flaw, and since all the macbooks are designed the same, it will affect all of them in time. Yes you have friends with macbooks that have not cracked, and maybe they have had them for 2 years. But they WILL crack eventually. It's like saying tires will never wear out because they have lasted two years. They will eventually right? Well, I believe the macbooks will crack eventually due, to the magnetic latch, plastic bumpers, and weak/brittle casing.

CaptainCaveMann
Sep 18, 2008, 01:56 PM
What consumer/producer contract did you sign when you purchased it? I don't recall signing anything saying that I'm going to hold Apple responsible for any defect I may or may not incur. Defects are a part of any industry. From cars to PCs to plastic childs toys to, yes, even Macs. Sounds to me like you just wanna get something for nothing. I'll bet you're one of those people who raises hell to get their meal for free because they forgot to leave out the onions, aren't u?

Mac has been pretty good about standing behind their product. Microsoft's been just as helpful with the RRoD on the xbox360s. Have I been happy that I've had to send mine in twice? No. But I'm glad that then the fertilizing substance hits the oscillitating device, they've manned up and took care of things like a reputable company should.

But I don't deserve a full refund. That's like saying I should get a refund on my 5 year old car because something went bad on it last month. You had the option of getting a warranty. If you don't get it, then it's your fault when something goes wrong. (because EVERYTHING breaks in time, some just sooner than others) Be lucky Apple is trying to help and doesn't refer you to their "365 days to purchase Applecare" clause and shoo you out the door.


And next time, just let them remake ur enchilada with no onions and let the rest of us eat in peace ;)

That was entertaining. I'm sorry to inform you that I don't own a macbook. We are talking computers here, not cars. When you buy a car, it is stipulated in the contract under "wear and tear" that the car will eventually break down, or parts of it will. However, when you buy a macbook from Apple, it is not public knowledge that the "durable poly carbonate shell" will crack within a few weeks, months, or years, which seems to be the case. And actually if you want to talk about meals coming to you that are different from what you ordered, then let's talk about that. First of all, a restaurant is providing you, the customer, with a service. If it is not what you were paying for, than why should you pay? For example, and this is relevant since you like cars, when you go and get your oil changed, you paying for a service. Your paying for them to change the oil on your car so you don't have to. Would you still pay for it, if they put water in your engine rather than oil? Or would you still pay for the oil change if they only put in half the amount of oil that your car needs?

A service, is a service. No matter what. And if you pay for something you should get what you paid for, as it was intended. End of story.

Mpulsive81
Sep 18, 2008, 02:26 PM
We are talking computers here, not cars.

didn't you just bring up tires?

It's like saying tires will never wear out because they have lasted two years.

lol - i'll give you credit on a couple points, i see what you're getting at. But you're still looking for loopholes on how to get something for nothing. If I got onions or the wrong order, i'd tell the waiter and he's quickly make it right. It's not his fault, but he represents the company and will make it right for me. He does his part and i leave a tip showing my appreciation. If they're willing to make things right, why am I gonna try to have my cake and eat it too? Trying to go home with a full belly and a pocket full of change is a perfect example of capitalism in action...a concept you said people should try to destroy.

Now that differs if someone damaged my property, as in your instance of putting water in my oil. (or a banana in the tailpipe!) They'd pay for my repairs, but they wouldn't buy me a new car. If they only filled the oil half way, i'd tell them they need to top it off. They'd say "oh, sorry about that man...i'll get right on it" Theres no need to throw a temper tantrum and try to milk them into giving me my service for free. I'd drive away with a full crankcase of oil and they would've been paid. Same concept applies here...if Apple spilled water in my macbook, they would fix it at no charge to me.

stewartlittle
Sep 18, 2008, 02:32 PM
My gf's macbook just had the same crack/chipping occur. It is still under warranty, so I took it into the Yorkdale Apple store in Toronto. They said they would order the part, because they can't keep them in stock with so many needing replaced. Once its in, in a week, they will call and fix it, with another week of wait time. But at least its fixed for free.

Tutankhamark
Sep 20, 2008, 03:06 PM
I took my core duo macbook in to the genius bar and they replaced it out of warranty. Nice.

Was it free, or did you have to pay for the repair?
If you did pay, do you know if it is free when in the warranty?

Mpulsive81
Sep 20, 2008, 04:30 PM
Was it free, or did you have to pay for the repair?
If you did pay, do you know if it is free when in the warranty?

Mine was fixed yesterday outside of warranty, no charge. It should be fixed while under warranty just the same ;)

bsheridan
Sep 20, 2008, 04:33 PM
Was it free, or did you have to pay for the repair?
If you did pay, do you know if it is free when in the warranty?

Its free in warranty. The genius said to me when I was getting mines fixed, because it maybe 2 weeks to get fixed (although it only took 2 and a half hrs :)), it can still be fixed out of warranty for free even 6 months from now because it is a known problem ie- it is a manufacture defect, not user induced.

MacHound
Sep 20, 2008, 04:55 PM
My MacBook is a little over 8 months and it looks like all of the pictures in this thread. I'd take it to an Apple store, but the closest one is three hours away! It seems unfair that if I were to take it there they would quote me 10 days and I'd have to come back for it. The cracks are so annoying, I keep snagging them with clothes and it just rips more.

The guy at Best Buy told me to buy a keyboard cover for it on apple. com.... well, looks like they were just discontinued.

kimtrpt
Sep 21, 2008, 01:28 AM
Just as an FYI - while it may seem that not all macbook owners are getting the same answer, do ask or call Apple. As long as it isn't seen as accidental damage, most retail stores or service providers have seen this issue long enough to know what is or is not covered in or out of warranty.

Don't go to resellers for this - places like Future Shop/Best Buy in Canada in most cases will just take it to the place Apple uses for repairs in the first place.

Downtime for parts does vary by store, and usually will give an eta of when the part is expected - they can check to see if it is on back order. Most parts are expected to be in under 10 business days which is a general guideline used and if is still on back order, may need to expedite the part for you - service providers should know this.

Also non apple retail stores that provide service should NOT be asking you to call Apple to do their work > they can contact Apple for exceptions or asking about service options for you > can even send them pictures of your hardware issue > you may end up just being told to have the service provider contact Apple for that request!!!

I was a PC, now a Mac, saving for a macbook.:apple:

ec51
Sep 25, 2008, 10:47 AM
Just noticed my first palmrest crack. In addition to my cracks near the fan vents on the bottom piece already. I am just waiting for the new macbook to come out - then have this case replaced and sell it on the Bay. Ive only had my MB since March 08 and I treat it like a babbbby.....so sad. Not to mention my iPhone 3G cracking.....

Dybbuk
Sep 25, 2008, 04:11 PM
Welp ... my bottomcase cracked again as well ... :S

http://i20.photobucket.com/albums/b205/deuzma/crackbook/th_IMG_4925.jpg (http://i20.photobucket.com/albums/b205/deuzma/crackbook/IMG_4925.jpg)
http://i20.photobucket.com/albums/b205/deuzma/crackbook/th_IMG_4926.jpg (http://i20.photobucket.com/albums/b205/deuzma/crackbook/IMG_4926.jpg)
http://i20.photobucket.com/albums/b205/deuzma/crackbook/th_IMG_4927.jpg (http://i20.photobucket.com/albums/b205/deuzma/crackbook/IMG_4927.jpg)
http://i20.photobucket.com/albums/b205/deuzma/crackbook/th_IMG_4928.jpg (http://i20.photobucket.com/albums/b205/deuzma/crackbook/IMG_4928.jpg)
http://i20.photobucket.com/albums/b205/deuzma/crackbook/th_IMG_4929.jpg (http://i20.photobucket.com/albums/b205/deuzma/crackbook/IMG_4929.jpg)

noxtos
Oct 21, 2008, 05:03 PM
My palmrest cracked this weekend, and my warranty had expired five months ago. I called Apple, they gave me a reference number, I went to a local authorized repair shop yesterday, and they restored my baby to its former beauty within less then 24 hours. The new touchpad comes in handy since the damn button has gotten jammed, too.

Yippie :D

timestoby
Oct 21, 2008, 05:14 PM
how do they crack anyway. i just got a whitebook,so hopefully it doesnt crack lol,but ill say that it will so i wont get so dissapointed when and if it happens lol

typhoonoid
Oct 22, 2008, 03:25 AM
I got my macbook 2 years ago and the palmrest cracked within 2 months this was before they knew it was a recurring problem I had to pay $200 bux to fix it. I came upon this thread and I got them to refund me the money after half an hour!

gregdrummeraz
Oct 22, 2008, 03:29 AM
take it to the genius bar, they SHUD replace it, unless their policies have changed

Do they replace the computer or what??

soLoredd
Oct 22, 2008, 03:39 AM
Bought my late '06 MB in Feb. 2007. Just noticed this crack last Friday actually. I read so many of these threads and figured it wouldn't happen to me as I take real good care of my computers. But after getting my MBP I was cleaning the MB to give to my wife and noticed the crack (it was hard to see initially, I found it by putting a bit of pressure when wiping with a cloth).

I'll try to take it in to the Genius Bar and get it fixed.

xUKHCx
Oct 22, 2008, 03:40 AM
Do they replace the computer or what??

The replace the top part of the bottom case, i.e. the keyboard, trackpad and plastic palmrest area.


how do they crack anyway. i just got a whitebook,so hopefully it doesnt crack lol,but ill say that it will so i wont get so dissapointed when and if it happens lol

If you check out the pictures provided by Dybbuk above you can see the classic sort of crack that appears. It is from where the screen rests contact the bottom case. Over time this causes it to crack. I treated mine extremely carefully over the time I have had it and it cracked.

DannyBres
Oct 22, 2008, 03:48 AM
WOW im about to sell my Macbook as i bought a new one and so glad i can get it fixed for free so it will sell for more :D

noxtos
Oct 22, 2008, 11:19 AM
Just one question: Is it normal that Software Updates asks me to install Keyboard Firmware Update 1.0 again after the keyboard got exchanged?

cogsinister
Oct 22, 2008, 11:22 AM
Just one question: Is it normal that Software Updates asks me to install Keyboard Firmware Update 1.0 again after the keyboard got exchanged?

Mine did that as well, i guess it depends on how long the replacement top case has been in storage.......


I guess the keyboards firmware chip is on the replacement top case somewhere.......

noxtos
Oct 22, 2008, 11:25 AM
Mine did that as well, i guess it depends on how long the replacement top case has been in storage.......


I guess the keyboards firmware chip is on the replacement top case somewhere.......

Wow, that was quick. Thanks :)

cogsinister
Oct 22, 2008, 11:38 AM
Wow, that was quick. Thanks :)

You are very welcome :)

robert222
Oct 24, 2008, 02:35 AM
After waiting months for the Aluminium MacBook to be launched, I am now considering buying a second hand Plastic MacBook or a MacBook Pro as the new Aluminium MacBooks are amazing but extremely expensive in South Africa (they are starting at R19000 / $1680) I love like the plastic MacBook design but don't want to buy a laptop that will start cracking all over the place :(
So:
- Do the replacement cases use better plastics to avoid cracking?
- Would it be better to get a Black MacBook?
- Should I look for a MacBook Pro instead?

Thanks
(this will be my first Mac so I want to get it right :)

thetinman
Oct 24, 2008, 04:04 AM
After waiting months for the Aluminium MacBook to be launched, I am now considering buying a second hand Plastic MacBook or a MacBook Pro as the new Aluminium MacBooks are amazing but extremely expensive in South Africa (they are starting at R19000 / $1680) I love like the plastic MacBook design but don't want to buy a laptop that will start cracking all over the place :(
So:
- Do the replacement cases use better plastics to avoid cracking?
- Would it be better to get a Black MacBook?
- Should I look for a MacBook Pro instead?

Thanks
(this will be my first Mac so I want to get it right :)

Trying saving up and get the Alu MB. Not being funny but i wouldn't touch the white MB with it cracking and breaking all the time.

xUKHCx
Oct 24, 2008, 04:31 AM
So:
- Do the replacement cases use better plastics to avoid cracking?
- Would it be better to get a Black MacBook?
- Should I look for a MacBook Pro instead?

Thanks
(this will be my first Mac so I want to get it right :)

There are suggestions that the replacements do use better plastics however I can not say from personal experience.

All the reports I have seen about cracking are on the White MBs therefore getting a black one would be better in terms of the cracking issue.

Are you a student because you can get a discount that might make them financially viable for you.

Trying saving up and get the Alu MB. Not being funny but i wouldn't touch the white MB with it cracking and breaking all the time.

Rev A apple products are notorious for problems and the Alu MB hasn't really been around for long enough for problems to be known like the White MBs. Not saying that the Alu MB is going to break or anything but it hasn't stood the test of time.

Another benefit of the older MBs is that their price just decreased with them not being current so you may be able to pick up a real bargain, same applies to the previous gen MBPs.

However in the long term I think the new Alu MB would be a better investment, they have much better screens and a more powerful iGPU.

If you can get one that is less than a year old you should be able to get apple care on it which is well worth it in my opinion.

hogfaninga
Oct 24, 2008, 06:47 AM
Trying saving up and get the Alu MB. Not being funny but i wouldn't touch the white MB with it cracking and breaking all the time.

Need to get your facts straight. They don't break all the time(they are great laptops that have been very stable for most people--ratings for it has been great by independent sites). Yes some have cracked which is evident if you look at the threads off this site, but Apple fixes them (I have had 3 and no cracks--wife 2 and no cracks, 3 friends with them and no cracks). The previous gen of Macbook do have a different type of plastic which is tougher than previous ones.

I could easily say by all the threads about the new alu Macbook they have a lot of problems, but I won't b/c most people who post have a problem and most of the time that isn't an indication it is a widespread problem (could be, but not always).

Performance wise, the 2.1 and 2.4 last gen are the same in performance (besides graphics) as the new gen alu Macbooks in benchmark tests http://www.primatelabs.ca/blog/2008/10/macbook-and-macbook-pro-performance-october-2008/).

jc1350
Oct 24, 2008, 08:07 AM
For the life of me I can't figure out why Apple never used standard rubber rests like every other laptop maker. Instead they opt to use the hard plastic that basically acts like knives cutting into the keyboard cover every time it's closed.

A very simple fix would be for Apple to sell some rubber tabs that can be placed next to the "knives." I tried making some from rubber cabinet door stops, but they are too thick and all attempts to cut them to size resulted in ugly uneven garbage.

DannyBres
Oct 24, 2008, 09:07 AM
Just got back fro the apple store and they were happy to fix mine for me :D im gonna drop it in when my glassbook arives

thewallbanger
Nov 20, 2008, 11:56 AM
Walked up to the Genius Bar without an appointment. They had some extra service techs hanging out, so one of them was happy to run in back and swap out the keyboard/palmrest casing. Took about 15-20 minutes. They only asked for my name and signature. No address or phone number needed to be provided. Pretty good service!

showkati
Nov 20, 2008, 12:52 PM
Need to get your facts straight. They don't break all the time(they are great laptops that have been very stable for most people--ratings for it has been great by independent sites). Yes some have cracked which is evident if you look at the threads off this site, but Apple fixes them (I have had 3 and no cracks--wife 2 and no cracks, 3 friends with them and no cracks). The previous gen of Macbook do have a different type of plastic which is tougher than previous ones.

I could easily say by all the threads about the new alu Macbook they have a lot of problems, but I won't b/c most people who post have a problem and most of the time that isn't an indication it is a widespread problem (could be, but not always).

Performance wise, the 2.1 and 2.4 last gen are the same in performance (besides graphics) as the new gen alu Macbooks in benchmark tests http://www.primatelabs.ca/blog/2008/10/macbook-and-macbook-pro-performance-october-2008/).

Of course there are going to be things wrong with the new aluminum macbook. Its the first of its kind. Your basically comparing a 3 year old refined design to a 2 month old design.

FCBarca
Nov 21, 2008, 10:22 AM
For the life of me I can't figure out why Apple never used standard rubber rests like every other laptop maker. Instead they opt to use the hard plastic that basically acts like knives cutting into the keyboard cover every time it's closed.

A very simple fix would be for Apple to sell some rubber tabs that can be placed next to the "knives." I tried making some from rubber cabinet door stops, but they are too thick and all attempts to cut them to size resulted in ugly uneven garbage.

Part of the problem is that it is a magnetized closure...I'm thinking that any sort of rubber rest would negate that ability.

I tried several 'fixes' before I finally sold my white MB and regardless of how ginger I was, it still cracked...At one point (For nearly a year after the first crack), I used a thing felt like material that was included in the original packaging of the MB (An apple genius bar suggestion) to pad the closure and hopefully prevent cracking...We also were very careful each and every time to never close the macbook hard (Instead, ever so gently)...It still cracked in the same exact spot and in almost the identical amount of time.

I think clearly it's the opening and closing action that eventually wears the plastic down and as another poster mentioned, there has been speculation that the replacement plastic may be stronger (More durable) but cracks still occur so who knows.

And while Apple may replace the palmrests, especially out of warranty, it is not nearly as simple as asking for it...I believe Apple's standard protocol is to feign doing it for free until you complain and THEN doing it for free...In other words, persistence pays off as they KNOW it is a design flaw...So if you are turned away at first, go to someone else or be persistent (Not the same as be a lunatic :D)

Shame, because it's otherwise a beast of a machine

Cheers

OasisFanboy
Jan 6, 2009, 05:48 PM
My palm rest cracked in the regular place (iSight protector right side).

Booked myself a Genius Appointment for this coming Friday (Westfield, London). Do I need any paperwork/warranty? Cos the box/paperwork is at my folks' house, a couple of hours away.

Or can I just show up with the laptop?

PirateBob
Jan 6, 2009, 05:53 PM
just to clarify will this still be fixed when i am outside the warranty window with applecare?

i had it fixed before when i had apple care, but no longer have it. am i out of luck?
i know i could buy a replacement top case myself but arent they close to $300?

cogsinister
Jan 6, 2009, 05:55 PM
just to clarify will this still be fixed when i am outside the warranty window with applecare?

i had it fixed before when i had apple care, but no longer have it. am i out of luck?
i know i could buy a replacement top case myself but arent they close to $300?

I would give it a try, Apple seem very good at repairing cracked top/bottom cases even way out of the warranty period....

Good luck........let us know what happens.....

iRebecca27
Jan 6, 2009, 06:09 PM
Happened to my precious Olga, geniuses at the Apple Store fixed it for free, even though it was not under warranty

not to worry, it's nothing =]

Kebabselector
Jan 6, 2009, 06:15 PM
Mine was fixed (free) just before Christmas, out of Apple's warranty period.

OasisFanboy
Jan 6, 2009, 06:24 PM
Mine was fixed (free) just before Christmas, out of Apple's warranty period.

Your palmrest?

mynameisraj
Jan 6, 2009, 06:42 PM
For the life of me I can't figure out why Apple never used standard rubber rests like every other laptop maker. Instead they opt to use the hard plastic that basically acts like knives cutting into the keyboard cover every time it's closed.

A very simple fix would be for Apple to sell some rubber tabs that can be placed next to the "knives." I tried making some from rubber cabinet door stops, but they are too thick and all attempts to cut them to size resulted in ugly uneven garbage.

here you go (http://www.radtech.us/Products/Wildeepz.aspx)

slashjunior
Jan 7, 2009, 01:42 AM
Mine has done the same. Mine is over 2 years old. To be honest I am not really fussed, it still works fine. Apple users seem perfectly okay when there is a fault to go out and buy another accessory to try and prevent it. You would have thought Apple would have sorted it out by now.

My iPhone 3G had a stiff mute switch and after a month it started coming off, and I would have to put it back on. Eventually I ended up losing it. Took it to the store got a new iPhone 3G and had this one for a while and the mute switch is a lot better. So they can improve quality. Being the best selling laptop and such a widespread problem you thought they would have fixed it. The new unibodies look nice, but I see no benefit. My current MacBook works fine.

jc1350
Jan 7, 2009, 08:41 AM
here you go (http://www.radtech.us/Products/Wildeepz.aspx)

Excellent! Thanks.

RichArab
Jan 7, 2009, 09:36 AM
I have had the same problem for almost 6 months. I finally found out why this is happening

http://www.dineoxford.com/pics/img/1988/i08u1206uukw/thmbup.gif

paco36
Jan 15, 2009, 01:00 AM
Had the same crack develop on mine the month after my AppleCare was up.

Took it to the Apple Store this past week and got the keyboard replaced within half an hour for free :).

walldawg84
Jan 22, 2009, 10:48 AM
I just noticed a crack on my mid-2007 black-books' palmrest last week, so i took it down to the apple store in Belfast and the guy just took one look at it and filled out the repair work order ... still waiting for them to get the part in so i can get it fitted though.

The guy did say that it was the first time he had heard of it happening to a black macbook before, as he said they're usually made with a slightly tougher coating ... not sure what to make of that statement though, what do you guys think?? is there anyone else who's had this problem with the black macbook??

Also, my applecare's been up for about 8 months, the guy didn't even ask about that.

shady825
Jan 22, 2009, 10:53 AM
The guy did say that it was the first time he had heard of it happening to a black macbook before, as he said they're usually made with a slightly tougher coating ... not sure what to make of that statement though, what do you guys think?? is there anyone else who's had this problem with the black macbook??


I really doubt the black MacBook is made any different than the white one. The cracks might be harder to see on the black one or something but I'm sure the manufacturing process is the same weather it be white or black..

cogsinister
Jan 22, 2009, 11:17 AM
I really doubt the black MacBook is made any different than the white one. The cracks might be harder to see on the black one or something but I'm sure the manufacturing process is the same weather it be white or black..

Yeah i agree, i also doubt the "the replacement palmrests are made of a tougher plastic now" the new one looked and felt just the same to me.......

Jaredistheman
Jan 22, 2009, 11:17 AM
Well i thought i was having pretty good luck with mine, until i actually looked and sure enough, i have a crack! I'm thinking about getting an appointment to get it replaced but can they do it quickly or will i have to give up my macbook for a while? It seems like everyone else here got theirs replaced pretty quickly. Mine is very very small though, so idk if be replacing it they would mess something else up, that's my only other hesitation.

xUKHCx
Jan 22, 2009, 11:21 AM
I really doubt the black MacBook is made any different than the white one. The cracks might be harder to see on the black one or something but I'm sure the manufacturing process is the same weather it be white or black..

I don't know read through this thread, almost everyone who reported this issue had a white macbook.

Then if you feel the two computers side by side the plastic certainly feels different.

My new top case feels different to the old one but am skeptical if it will last (although I know have different issues with it, electric shocks, so don't know if it will last long enough to find out).

shady825
Jan 22, 2009, 11:22 AM
Well i thought i was having pretty good luck with mine, until i actually looked and sure enough, i have a crack!

Im under the impression this happens to a lot of people. Things you normally wouldnt notice until you see others complaining about it.

Like my new MacBook, I never noticed any slanted keys but after everyone talking about it I looked for it and sure enough i have a few that are BARELY slanted.
If your looking for something youll most likely find it..

ref26
Jan 22, 2009, 11:13 PM
I just noticed a crack on my mid-2007 black-books' palmrest last week, so i took it down to the apple store in Belfast and the guy just took one look at it and filled out the repair work order ... still waiting for them to get the part in so i can get it fitted though.

The guy did say that it was the first time he had heard of it happening to a black macbook before, as he said they're usually made with a slightly tougher coating ... not sure what to make of that statement though, what do you guys think?? is there anyone else who's had this problem with the black macbook??

Also, my applecare's been up for about 8 months, the guy didn't even ask about that.


I got a crack in mine, but it was like a tiny hairline crack that I got taken care of while having a separate issue, not the full-on breaking off of pieces some people have. Maybe because there are far more whitebooks out there, their cases are more prominent.

lostfan916
Jan 23, 2009, 12:01 AM
How long do the repairs usually take? I see above that it took 1/2 an hour for someone. Anyone else have times?

I've had the cracks for about two months now, but they don't bother me and I don't want to be without my laptop for too long as it's my main computer.

cogsinister
Jan 23, 2009, 08:44 AM
How long do the repairs usually take? I see above that it took 1/2 an hour for someone. Anyone else have times?

I've had the cracks for about two months now, but they don't bother me and I don't want to be without my laptop for too long as it's my main computer.

My local Apple service place (an Apple store is a 4 hour drive for me) had the top case in stock for my old whitebook, so they fitted it while i waited, took about 30 mins.......

Foxglove9
Jan 23, 2009, 09:06 AM
The crack happened on my white macbook. It was there almost the day I bought the laptop. Didn't think much of it but it got worse over the year and a half I've had the machine. And really it didn't bother me a whole lot but since I heard Apple was replacing the casings even out of warranty I brought my laptop in.

And even 6 months out of warranty the replacing the entire bottom casing, inclduing keyboard and trackpad. They also replaced the logic board at no charge, wondering if they found something else not right once they opened the machine?

Took less than 24 hours to be done, though I did have to leave it there.

And when I picked it up I did have to apply the keyboard firmware as well as other minor changes to my password manager and mail program since I guess the IP address changes on a new logic board.

hamzab
Jan 24, 2009, 07:13 AM
Mine took 3 days as they didnt have the part, going to pick up today

Slightly off topic but Apple failed to recognize the other problems I had, Faulty LCD (purple line running through it), Massive Overheating problem (70 degrees at running normal things such as Safari), Loose left side (where all ports are located) it goes in around 2-3mm and is starting to crack a little under a screw (I think It may be due to the heat), The hinge is completly loose, If i pick up my laptop like kinda just rise it 5 feet the hinge will close, it has no power in it what so ever, and what really ticks me off is the random power shutdown issue, tried SMC reset and and PRAM but still resets, Im on 10.5.6 and the genius said it was normal and being caused by some software, I formatted the whole hard drive and still I get these problems

Ah well, just a call to Apple CR, I hear their really good

Schaff318
Jan 24, 2009, 03:07 PM
My macbook I bought in the summer of '07 has cracks on the display bezel and large cracks on the palmrest. I'm pretty sure I'm going to drive the hour and a half to the apple store and see if they will repair it.

Do they normally fix the display bezel cracks when out of warranty along with the palmrest cracks?

SBik2
Jan 24, 2009, 09:39 PM
i had 3 cracks on mine.and just got another one a week or two ago. one right next to the thing on the top bezel that is said to wear down the plastic. one of the left side on the left left of the fn key. One in the bottom right of the palmrest and another one on the bottom left palmrest not far from the other one.

I have head them for a while and hasnt been able to take mine in to our apple store due to school and the fact I cant drive because i havent gotten my license yet. This is my 2nd white MB after a screen problem and got a replacement.. with the first crack happening on this one no later than 6 months abd the rest happening about 3 months apart. =[

I am calling Apple in the morning.

walldawg84
Jan 26, 2009, 05:23 AM
I just noticed a crack on my mid-2007 black-books' palmrest last week, so i took it down to the apple store in Belfast and the guy just took one look at it and filled out the repair work order ... still waiting for them to get the part in so i can get it fitted though.

The guy did say that it was the first time he had heard of it happening to a black macbook before, as he said they're usually made with a slightly tougher coating ... not sure what to make of that statement though, what do you guys think?? is there anyone else who's had this problem with the black macbook??

Also, my applecare's been up for about 8 months, the guy didn't even ask about that.

Well, I got it all done on friday past. I took the macbook down to my local apple store, but it took about half an hour to get someone to actually take the laptop off of me. The staff that approached me all tried to make me make a genius bar appointment for sunday, when their next free space was, just to leave it in. I kept telling them that I had been to the genius bar, ordered the part and had the work authorisation request to have it fixed. As I kept getting more infuriated at the lack of listening skills from the staff (most of whom were free, as the store wasn't that busy), eventually one of the guys at the genius bar became free, asked me what i was there for, printed off a copy of the work request, i signed it over to him and was out of the store within 3 minutes of him finishing with his previous customer.

They phoned me later that day to come and pick it up, and I went into the shop, was immediately approached by the guy i know is the duty supervisor, and i had my macbook in my hands and checked within 5 minutes, no hassle.

It is quite petty, I know, but the customer service in the morning combined with no-one taking note of what I was actually saying to them (plus waiting nearly half an hour just to give someone my machine) put me in the foulest mood I've been in for a long time.

Sorry ... rant over ... lol.

PS. I got an e-mail from apple asking me to feedback on my experience in store, I should be expecting a phone call any day now... :D

reubs
Jan 28, 2009, 04:56 PM
I've got this same problem on both sides of the palmrest on my 1st gen (Aug 2006 purchase date) white Macbook, and today I noticed a crack on the left hand side going down from the second screw from the front. There are no Apple stores around here, and I'm wondering if I can't just fix it myself.

Fortunately the next laptop for me won't have to be with a plastic casing, though, since we now have the unibodies!

walldawg84
Jan 29, 2009, 03:24 AM
There are no Apple stores around here, and I'm wondering if I can't just fix it myself.

Not totally sure if that's possible, although anything's possible so prove me wrong!! ... From the receipt I got back at the Apple Store in Belfast, they gave the values for parts and fitting (of course, I didn't pay anything) which added up to about £120, of which I think the part cost was about £65???? I don't have the details with me as I'm in work, but that's roughly the price, convert it into which currency you need and that should be at least a ball park figure

As for the actual fitting, I have no idea how you would go about it ... sorry!

canucksfan88
Feb 4, 2009, 12:59 AM
just to clarify will this still be fixed when i am outside the warranty window with applecare?

i had it fixed before when i had apple care, but no longer have it. am i out of luck?
i know i could buy a replacement top case myself but arent they close to $300?

From my understanding this crack issue, along with base cracks are covered by Apple regardless of having AppleCare or not. They realized the issue was based on flaw of design.

reubs
Feb 4, 2009, 07:54 AM
Not totally sure if that's possible, although anything's possible so prove me wrong!! ... From the receipt I got back at the Apple Store in Belfast, they gave the values for parts and fitting (of course, I didn't pay anything) which added up to about £120, of which I think the part cost was about £65???? I don't have the details with me as I'm in work, but that's roughly the price, convert it into which currency you need and that should be at least a ball park figure

As for the actual fitting, I have no idea how you would go about it ... sorry!

Yeah, I looked into it, and it's not going to happen. Too much mucking around for me to be comfortable with it. I think my best bet is waiting until I'm around a store and trying to set up a Genius appt. The computer still runs great; it just looks like hell b/c of the cracks and stuff.

reubs
Feb 7, 2009, 10:51 PM
So I'm having a problem here. I need to contact Apple about trying to send this thing back to be checked out and getting the casing replaced, but they don't have e mail support. When I try to send something online they want me to choose a service to be billed for; am I being unreasonable in thinking that's ridiculous?

Thanks for any info!

Chris3125
Feb 18, 2009, 04:59 AM
Sadly i've also fallen victim to this problem, thankfully apple are going to replace the upper casing free of charge even though im out of warranty :D

just wondering, when replacing the upper casing, does this mean the keyboard and trackpad is also replaced?

Chris

yoppie
Feb 18, 2009, 05:10 AM
Sadly i've also fallen victim to this problem, thankfully apple are going to replace the upper casing free of charge even though im out of warranty :D

just wondering, when replacing the upper casing, does this mean the keyboard and trackpad is also replaced?

Chris

Yes. It's all one piece.

Rondue
Feb 23, 2009, 10:04 AM
I cant believe this tread is still going, I bought a macbook white and realized getting my top cover replaced every 4-6 months would be a huge issue for me so I got it fixed and sold it.

reubs
Feb 23, 2009, 11:37 AM
Will be taking my Aug. 2006 MB to get looked at on Thursday. Any words of advice for what to say? I'll probably be headed to the Lenox Store in Atlanta. Anyone have experience there?

Also, I'm hoping it'll be able to be done in-store. I don't like being away from the MB for too long as it is my only internet-connected computer at home!

Heart Break Kid
Feb 25, 2009, 01:35 PM
I just took mine back yesterday

I had a crack in the palm rest and discoloration of the bezel around the display

Both were replaced at no charge (still under warranty)
Not only that, they were nice enough to get it back to me THE SAME DAY.

The Genius's really are great :)

harry454
Feb 25, 2009, 04:21 PM
ouch that looks bad, Id try getting that fixed, I wouldnt want that to happen to any of my apple products!

reebzor
Mar 2, 2009, 08:48 PM
ouch that looks bad, Id try getting that fixed, I wouldnt want that to happen to any of my apple products!

Hey, mine just cracked today! I'm making an appointment for Wednesday. They better replace it.

Prost264
Mar 2, 2009, 09:23 PM
Hey, mine just cracked today! I'm making an appointment for Wednesday. They better replace it.

Mine just cracked on Saturday. I was already taking it in next week to get a previous crack fixed along with a misaligned screen/lid.

I hope they don't mind the extra fixing.

Sul
Mar 3, 2009, 08:30 AM
My macbook's almost 3 years old now and also had this crack problem. Didn't realise they'd replace it for free till one of the Genius guys said they'd do it, so gave my mac in and they did it in 40 min whilst I browsed the net at the store, and now my macbook looks new again. :D

lostfan916
Mar 5, 2009, 10:23 PM
Well I finally got mine in today. Was 10 mins late so they had to "fit me in." An hour passes and I ask whats up and it turn out my name was somehow erased.... So he put me back in the system and 10 mins later I was helped. Said it would take about 3 hours so I left and was going to pick it up tomorrow. I was still in the area though so I just went and they bring it back. I sign the papers open it and the crack is still there, they did absolutely nothing. :rolleyes: They take it back and 5 mins later is on. Really wasn't worth the hassle but I got a fresh new keyboard and trackpad and it feels nice. :D

faizan
Mar 6, 2009, 02:23 AM
I had this problem with my black Macbook a long time ago. Took it to the Apple store and they replaced my keyboard unit. I was told that this was a manufacturing defect.

mrtune
Mar 7, 2009, 11:18 AM
Mine just developed a crack on the palmrest for the second time. First time was under warranty, so I wasn't worried about it. This time it's not. Seems every 6 months or so it happens to me. This time around there are also 2 cracks right on the 1 inch nubs at the top of the screen bezel too.

Got an appt at the local apple store at 3pm today. My fingers are crossed that I get a nice genius bar guy and they replace both at no charge.

I think it's time for me to step up to the computer I really wanted, but couldn't afford when I bought my macbook, a macbook pro.

faizan
Mar 9, 2009, 07:32 AM
You know what, I have a feeling that they might fix this for you despite no AppleCare. I'd let them know that this is a recurring issue and was an issue even when your MB was under AppleCare. If you have the case numbers handy for that repair, take it with you. (You can quickly find it in your Apple Support account). Tell them of how you were assured the first time that the problem was due to a manufacturing fault and would be fixed after a repair.



I think it's time for me to step up to the computer I really wanted, but couldn't afford when I bought my macbook, a macbook pro.

I quite like the Macbooks for their portability. Its a shame you've been compromising on your choice! Although with the unibody in, I think that nightmares like these are history. Also, Macworld benchmarks have put the 2.4 Ghz MB surprisingly close to the previous generation base MBP (which is what I'm guessing you wanted). So you could look into that in case you've grown used to the portability of the MB.

I'd love a MPB if I could afford one though. The MB is perfect for carrying around but I need something faster for hardcore processing. Desktops are a no-no because I move way too much.

ktmrocks
Mar 9, 2009, 12:49 PM
Wirelessly posted (Opera/9.60 (J2ME/MIDP; Opera Mini/4.2.13337/670; U; en) Presto/2.2.0)

I cant believe this tread is still going, I bought a macbook white and realized getting my top cover replaced every 4-6 months would be a huge issue for me so I got it fixed and sold it.

Exactly. Mine is off to repair for the second time and i'll sell it as soon as it comes back.

reebzor
Mar 9, 2009, 06:25 PM
Got mine back today, thanks apple!

kcunning
Mar 24, 2009, 05:56 AM
here you go (http://www.radtech.us/Products/Wildeepz.aspx)

Can anyone who has bought these wildeepz rubber cushions, or a product like it, confirm whether or not they have prevented palmrest cracks? Its been posted elsewhere on this thread that using screensaverz or some cloth to cushion the lid doesn't prevent crack. Thanks!

BillyBobBongo
Mar 27, 2009, 03:47 AM
Exactly. Mine is off to repair for the second time and i'll sell it as soon as it comes back.

I put mine in for the second time yesterday. The 'student' that took it off my hands wasn't very clued up to this long running issue. She kept stating that it was outside of the guarantee period. I pulled out my invoice (for 0 Euros) from the first time it was done which was also outside the guarantee period and she looked a little bemused. Should be interesting to see what happens.

If it proves a lot of hassle I too would consider selling it and getting a new model.

heatmiser
Mar 29, 2009, 12:40 PM
Both of my palmrests have cracked. Bought my MB on 12/07. I'm at least two hours from the nearest Apple store, and I can't be bothered to drive there to have them try to weasel out of fixing it due to my being past the one year mark. At any rate, I plan to stick with the laptop for at least four years, so...16 months down, 32 to go.

davhorgan
Apr 6, 2009, 12:45 PM
This is the third time mine has palmrest has cracked. Usually 10 months between each of the cracking incidents. I keep mine spic and span and it still cracks. Hopefully its replaced again. My friend and mine have synced cracking. We are both on our third time and by brother is on his second cracking incident. All the same I love my mac and apples service.

dontwalkhand
Apr 6, 2009, 01:22 PM
Both of my palmrests have cracked. Bought my MB on 12/07. I'm at least two hours from the nearest Apple store, and I can't be bothered to drive there to have them try to weasel out of fixing it due to my being past the one year mark. At any rate, I plan to stick with the laptop for at least four years, so...16 months down, 32 to go.

It is a design flaw, no weasling needed. Just take it into Apple, when you have the time.

BillyBobBongo
Apr 11, 2009, 03:01 PM
Woo Hoo!

It took two weeks this time, but today I got my MacBook back! It's all repaired and, for the second time, was free of charge! :D

cHOCO-pOCKEY,
Apr 18, 2009, 11:04 PM
Hey! I've had my WhiteBook for 10 months, and the plastic splintered on both sides 3 days ago. I made a reservation with the Genius Bar yesterday, and today, I got the topcase without the keyboard replaced free of charge. I still have my warranty plus my Apple Care plan, but they'll still replace it for free even if your warranty has expired.:D I'm planning to get a Moshi Palmwrest so it won't happen again, but if it does, you get an unlimited number of repairs, so no need to worry, guys!

macdom
Apr 20, 2009, 02:01 PM
I purchased my macbook from Future Shop in Winnipeg (Canada) and when I called apple 3 mos. ago, they said that they wouldn't fix my cracked palm rest. I've noticed several people claiming to have it repaired free of charge... but as I said, I have no store to bring it to. Futureshop will not fix this. What can I do. My macbook (white) isn't barely a year old.

Thanks

reubs
Apr 20, 2009, 09:58 PM
The problem I'm having here is that something always comes up when I'm getting ready to head to the Apple Store while visiting the in-laws (baby gets sick or tornadoes get spotted). I'm out of warranty, so I can't even schedule a callback from Apple, and I'm too far from a store to just go to it. I can't even find an e mail for Apple support. If anyone has any ideas how an out-of-warranty, too far away for an Apple store guy can get this taken care of, I'd love to hear it.

Snowmang
Apr 21, 2009, 06:50 AM
The problem I'm having here is that something always comes up when I'm getting ready to head to the Apple Store while visiting the in-laws (baby gets sick or tornadoes get spotted). I'm out of warranty, so I can't even schedule a callback from Apple, and I'm too far from a store to just go to it. I can't even find an e mail for Apple support. If anyone has any ideas how an out-of-warranty, too far away for an Apple store guy can get this taken care of, I'd love to hear it.

honestly it sounds like the only solution in your situation is to visit an apple store. I'd prepare to take a few hours depending on your drive and have them take care of it... the turn around time of spending half a day to have it repaired will be justified in contrast to the time/money it'll take to get replaced if you go another route.

ep2002
Apr 28, 2009, 12:10 AM
Just noticed the crack on the right side of my palm rest today. Took a closer look on the left side and see an indentation on it. It's ready to crack soon too.

Care to the MacRumors Forum and I didn't think it would be this BIG of a problem for everyone. WOW! I thought mine was a isolated case.

I LOVE this website. Great resource!

Just to note for all to know. This MacBook is babied to the extreme and have the Moshi keyboard/mouse pad cloth and it's placed in the MacBook case in-between uses.

Will take it to the Apple store soon to see if they will take care of it. Luckly I DO have AppleCare.

Follow up:
No need for AppleCare, this is a known issue according to the person at my Apple Store. I sent my MacBook end of the day this past Tuesday and got it back Thursday. No problems.
Perfect!
Thought you guys would like to know that.

Lizxtiger12
Apr 30, 2009, 09:07 AM
I'm having the same problem too, but I live in Newcastle Upon Tyne (UK) and my closest Apple Store is in Glasgow (some 144 Miles away!)

How would Apple handle a case like this?

Hi,

I am living in Sunderland and a friend of mine has taken her macbook to an apple service centre in Newcastle upon Tyne twice already =)

It is somewhere near the Manor Station.

Hope this helps

Takuta-Nui
Apr 30, 2009, 06:44 PM
This happened to me a while ago, around mid-January. I just took it out after a day at school and noticed the right-hand edge where my wrist would normally rest had a splinter. It was actually hanging off so much that I could bend it and expose a little sliver of darkness (where the purple elves reside inside).

All I had to do was take it to my local reseller, My Mac Dealer (it's only in Alberta, Canada, as far as I know) and they took one look and told me to come back in half an hour. They replaced the topcase along with the keyboard and trackpad/clicker to boot. It wasn't direct Apple service, but they had to buy all of that stuff from Apple, so that seems to say something about their policy.

Willis
May 10, 2009, 10:12 AM
Is Apple repairing the top cases free in the UK aswell?

I've put up with the cracking for about a year but its just started spreading again. I take ALOT of care with my products, it annoys me to see it like that.

Thanks

EDIT: just thought I'd look around the laptop and have found by the rear vents, there's a hairline crack running the length of the vents. URGHHH.. can this be repaired too for free?

xUKHCx
May 10, 2009, 10:22 AM
Is Apple repairing the top cases free in the UK aswell?


Yeah, they have repaired mine.

Willis
May 10, 2009, 10:28 AM
sweeeeet... just need to plan my trip up to Sheffield now. Which I can see as tricky (got a 10 day video shoot starting tomorrow)

Willis
May 11, 2009, 11:39 AM
Booked in, taking it down tonight. YES!

UPDATE:

After a little sweet talking, I've managed to get the bottom cased repaired for free too. DING! New keyboard and base for free. I love you Apple(Care)

Willis
May 12, 2009, 08:18 PM
Heres a thought.

With my Macbook being in for repair, will they put the same style keyboard (2006) on it, or will they use the newer/later design keyboard they used for the white Macbooks?

I miss my Macbook =(

SPEEDwithJJ
May 12, 2009, 09:49 PM
It is very nice to read that Apple is fixing this issue by replacing the palmrest for free. :) That is really very nice of Apple to do that, even though they could easily just as well have insisted that it is a cosmetic problem & charge an amount for the replacement of the palmrest. :) Go Apple Go! :D

Jasoco
May 13, 2009, 10:49 PM
I had this happen to both sides of my palmrest last year. I was able to get it replaced on literally the last day of my warranty.

I had hoped that was the last of it. But sure enough, the left side is starting to crack again. It is cracked, but holding on. I can't replace it again because I didn't get AppleCare. So I'm learning to live with it and not pick at it too much. I might get some glue and squeeze it into the crack and hope that holds it for a while longer until I am able to buy myself a nice shiny new Aluminum MacBook.

Curley
May 14, 2009, 04:47 PM
I had my case replaced today even i was 2/3 weeks out of warranty.

Went in to the store at half 4, made an appointment to see the genius at 6 and had my macbook with new case on back at half 7.

Top quality service!

Willis
May 17, 2009, 12:23 PM
I had this happen to both sides of my palmrest last year. I was able to get it replaced on literally the last day of my warranty.

I had hoped that was the last of it. But sure enough, the left side is starting to crack again. It is cracked, but holding on. I can't replace it again because I didn't get AppleCare. So I'm learning to live with it and not pick at it too much. I might get some glue and squeeze it into the crack and hope that holds it for a while longer until I am able to buy myself a nice shiny new Aluminum MacBook.

I never got Applecare for my Macbook, its 2 1/2 years old and I now have a new topcase (and bottom) for free

I had my case replaced today even i was 2/3 weeks out of warranty.

Went in to the store at half 4, made an appointment to see the genius at 6 and had my macbook with new case on back at half 7.

Top quality service!

It's an issue they're fixing for the life of the product and learnt it comes with a 3 month warranty too.


However, after getting my Macbook back, it feels ALOT heavier. Is it me or are they using a thicker grade plastic?

J2000
May 19, 2009, 01:44 PM
Yep... got mine done for free... I don't have Applecare either. Luckily they had the part in store so they replaced it for me within 20 mins!

bishely
May 22, 2009, 12:54 PM
I've just read through this whole thread and it's made me pretty angry tbh.

Here's some background - a few years back, my Dad decided to replace his ancient 1st Gen iMac and get a black macbook. I'd not been too impressed by the iMac (even when it was brand-new), so was a bit skeptical about him spending so much money on a laptop. When it arrived, I was fairly impressed by the build quality, and Tiger seemed like a decent (but not spectacular) OS. He had a couple of problems initially - the Airport got fried in the first few months, so he called up Apple and got a replacement sent out. The customer service really impressed me.

Autumn 2007, my home-built desktop PC began its death rattle, so I started looking round for a new computer. By this time I wanted simplicity and support, so Apple seemed an obvious choice. Leopard features like Spaces, BootCamp and TimeMachine sealed the deal, and I decided to get a macbook because I was at University and needed a computer I could take to seminars. I settled for a whitebook 2.2 core 2 duo, with AppleCare, and a foam-padded softcase sold via the Apple store.

One morning, about 6months after it arrived, I noticed the palmrest was beginning to splinter. I briefly panicked, but then reassured myself - it was an Apple, with AppleCare: this would not be a problem - I booked an appointment at the Genius bar in Manchester that weekend (just over 40miles away, an expensive train ride, but worth it, I hoped). When I arrived I showed the "genius" the damage, and asked if it could be repaired, and whether it was covered by the AppleCare. He asked a series of questions, making it clear that I must've mistreated my Mac, before agreeing to have it fixed for free "just this once".

At that point I wasn't sure - like I said, I'd used the computer a lot for Uni, so it had been in and out of my bag, on buses and trains a lot, and although I thought I'd been treating it carefully, I knew I hadn't been ultra-cautious with it, and (not knowing it was a fairly common problem) was willing to accept it might be my fault and simply be grateful that it wouldn't cost me any more money to fix. I was told it'd be in overnight, but as it happened they called me while I was on the bus to a friend's house nearby to say it was ready for collection, so I went straight back and picked it up.

Since then I've been as careful as humanly possible - I've used a cloth (as suggested by the "genius") over the keyboard, bought a new hardcase for it, and always closed the lid carefully, holding the top by the iSight lens so as to stop the magnets snapping the lid down. I've taken care not to put too much weight on the palmrest, and generally treated the thing like it's made of very-thin glass.

And yet, last month the palmrest started to splinter again - hairline cracks appeared on both sides around the same time, the right side looking a bit worse than the left. "Just this once" in mind, I taped up both cracks, annoyed at how ugly it looked, and furious at myself - but unsure what else I could've done to avoid it. My Dad's blackbook hasn't had the problem at all, but then, his palmrest feels somehow sturdier than mine.

So today I google 'macbook palmrest' and find myself here, and definitely not alone. It seems opinion here is divided, with some content that Apple have identified the problem and are fixing it when necessary, and others annoyed that the problem exists in the first place. I have to say, I fall into the latter category, and all the more annoyed that my "genius" experience left me blaming myself for a clear design flaw.

So what's the solution? Do I just keep taking it back every time it breaks, until AppleCare expires and they finally say they won't fix it again? By some people's accounts, to only have it break twice in the year and a bit I've had it is pretty good-going. Or can I trade it in somehow for a unibody model? What about if they installed a black keyboard instead? And if the only option is to sell it (once fixed) and buy something else, how much should I be looking to sell it for? I can't really go on using a computer that will repeatedly break, no matter how much I cotton-ball it - I bought an Apple because I didn't want to have to worry about repairs etc, within reason, but I don't think it's very reasonable to have it break every 6-12months when I'm being as careful as possible!

Sorry to rant like this, I'm just very very angry that I've been sold a product with a fundamental design flaw, and then been made to believe that the fault lies with me. Naively, I didn't expect this kind of thing from Apple - I thought the point was that you paid a high premium for excellent design.

I'd much appreciate it if anyone could answer my questions.

amabo
May 22, 2009, 01:24 PM
It's probably stated somewhere here in this thread that Apple will now replace the top case free of charge due to a manufacturing error with the splintering and cracks in the white Macbook.

jgbhardy
May 22, 2009, 07:04 PM
EDIT: just thought I'd look around the laptop and have found by the rear vents, there's a hairline crack running the length of the vents. URGHHH.. can this be repaired too for free?

I have that same hairline crack!:eek:
Also last week my palmrest cracked and so i'm now holding the piece in place with a bit of sellotape, hope to take it to the Mac Store soon but its over 2 hours away by train (U.K.)
Thing is though I need my macbook everyday for work so it's a real big problem to not have it.

firewater
May 23, 2009, 01:00 AM
refurbished MacBook is the way to go for your next purchase, I have perfect one :)

Curley
May 23, 2009, 07:56 AM
@ Bishely

Apple will still replace the case even when your applecare has ran out.

reubs
May 28, 2009, 08:50 PM
I finally got this taken care of today, and there was no problem at all getting the top case repaired. The guy even mentioned something about the recall only being for the top case, so they would not replace the bottom case which also had a crack in it. If I can get that bottom case replaced I'll be in good shape cosmetically speaking.

Again, absolutely no hassle getting it replaced even though I am nowhere near my original warranty (Aug. 2006). My lesson in all of this, though, is Apple Care is not too much of an expense. With Apple Care this would have been handled long ago since I could have easily mailed it off and had it back within days.

Shawny D
May 30, 2009, 01:33 AM
Got my palmrest and keyboard replaced earlier this month!

I had a crack on the edge of the right palm-rest that started as a slow peel before splintering off.

This happened two and a half years ago, shortly after I bought it! :mad: I didn't know back then that this was a common problem that was covered with or without warranty, but after I found out that they were replacing it for free, I just had to jump at the chance before it's too late.

The keyboard and surrounding area is brand-new! Looks (and feels) just like it did the day I unpacked it! :D

Next up: Moshi Palmguard so this doesn't happen again!

macindork
May 30, 2009, 05:35 PM
I just thought I'd look around the laptop and have found by the rear vents, there's a hairline crack running the length of the vents. URGHHH.. can this be repaired too for free?

Mine did the same thing...they replaced it but my macbook was under applecare, I know the white iPhones were doing this too so YMMV