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DarkNetworks
Jun 27, 2007, 07:41 AM
If my Xbox 360 is still under warranty, will I get a replacement on my faulty accessories such as my Xbox Live Headset? If so, how can i get it replaced / repaired? I bought it from Amazon and I'm not sure what I can do about it. Thanks in advance.



wwooden
Jun 27, 2007, 07:53 AM
I bought my 360 from Target and my headset went bad in about a month. I just called xbox support and they sent out a box with a new headset in a week. I placed the old headset in the box and send it back, I thought it was a pretty painless process.

steamboat26
Jun 27, 2007, 08:07 AM
On a related matter- if your 360 gets fried, do you have to send the hard drive with your XBL info and save data back?
If your hard drive were to fail in the 360, is your gamertag and other info saved on a XBL server somewhere?

zero2dash
Jun 27, 2007, 09:44 AM
On a related matter- if your 360 gets fried, do you have to send the hard drive with your XBL info and save data back?
If your hard drive were to fail in the 360, is your gamertag and other info saved on a XBL server somewhere?

If it has to be sent in for repairs, you just send the console itself with the standard faceplate. No accessories...no cables, no controllers, no memory cards or hard drives. (They specify to send only the console.)

As for the HD failing...I don't know what happens in that case. I would assume since you're able to sign into Live on any Xbox or 360 even if it's not yours, the account data is stored on Microsoft's end; you'd probably just sign in on a 360 with the new HD and it would then store the account info on the new HD. The only other problem I'd see is you'd have to re-download your Live purchases...arcade games, media stuff, etc.

DarkNetworks
Jun 27, 2007, 04:13 PM
What's the support number for Mobiles? I couldn't get in touch with the normal ones and the email service took YEARS.