Voice Mail Problem

[macrobat]

I just found out if my phone is turned off it does not go to voice mail instead I get "please check the number and try again" why doesnt it just go straight to voice mail?

[RidleyGriff]

I found I had this problem Saturday morning -- it had something to do with the way things were routing on AT&T's side. I called them up, and they fixed it up promptly (they first person I spoke to wasn't able to fix it, but they bumped it up to the next tech support level and they resolved the issue within 2 hours).

Have to say, I was VERY impressed with their customer service -- after reading all the consumer reports, I was expecting the worst, and had quite the opposite experience. Call them up, and they'll get you going.