no internet access with pay as you go plan???

[princealfie]

I just activated my iPhone but I can't seem to get internet access working on it... apparently I get "cannot access server"...???

I am using the pay as you go plan but still... dunno what's going on here.:eek: :eek: :eek:

[unity]

Do you have a data package? With pay as you go, I assume not. If you do, restart the phone.

[princealfie]

Do you have a data package? With pay as you go, I assume not. If you do, restart the phone.

Yes, the data plan is required too but I restarted the phone and it didn't work :(

[unity]

seeing the blue edge icon? Either way call ATT and make sure the data package was added right. Have you tried multiple sites? Does the stock widget work?

[princealfie]

seeing the blue edge icon? Either way call ATT and make sure the data package was added right. Have you tried multiple sites? Does the stock widget work?

None of the widgets work :(
I called up ATT and they told me that they can't seem to do anything... they told me look at the ipod through itunes???

Should I do a restore? Everything else works fine. Even safari works via wifi but I need EDGE to work :)

[mjs975s]

The first thing you should check is that you actually see the little E at the top next to the signal indicator letting you know you have EDGE coverage, if not you will not be able to access anything internet related.

Next, you should call AT&T customer service and verify your account is set up correctly with the iPhone data plan. Many individuals are finding that some or all of their plan was set up incorrectly.

Hope that helps.

[princealfie]

The first thing you should check is that you actually see the little E at the top next to the signal indicator letting you know you have EDGE coverage, if not you will not be able to access anything internet related.

Next, you should call AT&T customer service and verify your account is set up correctly with the iPhone data plan. Many individuals are finding that some or all of their plan was set up incorrectly.

Hope that helps.

Yes, I have the little E in top and customer service told that I have the full EDGE access available on my iPhone... Hmm... I signed up at the genius bar this afternoon.

perhaps it's a bad tower in the area?

[unity]

edge may be indeed down. Customer service should be able to check the tower you are on. Otherwise have them remove and re-add the data plan.

[princealfie]

edge may be indeed down. Customer service should be able to check the tower you are on. Otherwise have them remove and re-add the data plan.

Hmm... yes I work in a rather spotty place honestly so hopefully EDGE will be up. Apple told me to travel a few miles to see whether EDGE works elsewhere :) Man, I think I really like Wi-Fi ideally :)

[mjs975s]

Yes, I have the little E in top and customer service told that I have the full EDGE access available on my iPhone... Hmm... I signed up at the genius bar this afternoon.

perhaps it's a bad tower in the area?

Definitely go to the Apple Store and avoid AT&T stores at all cost unless Apple instructs you to go there. Its my understanding there have been many SIM card issues and Apple can provide you with a replacement at the store.

[jwtseng]

Interesting... my network access (EDGE) is not working this morning either. And I am also on the GoPhone Pick Your Plan prepaid plan. Last night everything was working great, but no love this AM. Full signal strength here with the "E" symbol and everything! I'm wondering...

[princealfie]

Yes, the EDGE doesn't even work on my Treo 600 after I switched the SIM cards. I suspect that EDGE is down??? argh...

I suspect that EDGE must not be working. My iPhone is awesome otherwise! :) :cool:

By the way, my Treo 600 is unlocked and I know that the web works on it with my old SIM card. No EDGE there either...

Interesting... my network access (EDGE) is not working this morning either. And I am also on the GoPhone Pick Your Plan prepaid plan. Last night everything was working great, but no love this AM. Full signal strength here with the "E" symbol and everything! I'm wondering...

Was it working yesterday for you the net?

[princealfie]

maybe bad SIM card??? :mad:

[thetourist]

same exact problem in los angeles. on the phone with ATT now.

i've tried everything short of restore. it worked last night.

[jwtseng]

Was it working yesterday for you the net?

Yep, I was surfing along at 150-160 kbps last night around midnight with EDGE only. This morning....zip.

[thetourist]

what's your location? i had the gal on the phone check the tower and my provisioning, and everything is in order. my edge is lit and i'm now being transferred to and the transfer killed my call.


FRAK

[jwtseng]

what's your location?

Me? I'm in San Jose. My EDGE indicator is lit, but I still only get the "cannot connect to server" message.

[thetourist]

same deal, talked with a gal with AC and she said (much as i pointed out to the ATT rep) that its obviously an edge issue if i can use wi-fi...therefore apple can't deal with it.

back on hold to go back to an att rep. i'm gonna have them completely redo my account and see if that works. blah.

[princealfie]

same deal, talked with a gal with AC and she said (much as i pointed out to the ATT rep) that its obviously an edge issue if i can use wi-fi...therefore apple can't deal with it.

back on hold to go back to an att rep. i'm gonna have them completely redo my account and see if that works. blah.

Why would redoing the account help any?

[thetourist]

Why would redoing the account help any?

re-provisioning the data plan.

she said there are "edge issues" on the west coast.

[princealfie]

I just called ATT and they told me it's a browser setup issue? (yes I even called the local store too!)... they are now transferring me to Apple now :)

Hmm... browser settings? I didn't know that was required?

[thetourist]

you'll get the runaround since wi-fi works.

how can it just magically get ****ed up all the sudden when it worked a short time ago? hardly a browser setting. there arent really any browser settings.

if i could change the APN, i could probably get it to work.

[FreeState]

I think EDGE is down, I can not get on it here on San Diego either. (taken over 3 minutes to load http://www.apple.com/hotnews/ with nothing downloaded.)

1:00 local time

Edit: the page finally downloaded - took over 5 minutes.

[princealfie]

you'll get the runaround since wi-fi works.

how can it just magically get ****ed up all the sudden when it worked a short time ago? hardly a browser setting. there arent really any browser settings.

if i could change the APN, i could probably get it to work.

That's why I'm puzzled... ATT just transferred me over to Apple care specialist/tech support now... hmm... it is wierd that safari was working with wifi (when the signal was there) but on EDGE it's no dice.

[thetourist]

i'm still getting the "safari can not open page bla bla bla can not connect to the serverbla bla" message

[princealfie]

i'm still getting the "safari can not open page bla bla bla can not connect to the serverbla bla" message

Yeah once I get an answer via apple phone service I will relay their answer here... man I hate server denial messages.

I couldn't even impress my coworkers today because it wasn't working. dangit oh well :D

[thetourist]

thansk man, hopefully you'll get farther than my "edge is effed...we'll call you" from cingular.

[jwtseng]

So, are the 3 or 4 of us here having EDGE connection issues all prepaid customers? Hmm...makes me wonder.

[thetourist]

i'm about to call again and be really really really irate.

[princealfie]

i'm about to call again and be really really really irate.

man, talk about a freaky friday... not a dang clue... to the ATT tech team now...:) Even after a software restore!!!

[princealfie]

So, are the 3 or 4 of us here having EDGE connection issues all prepaid customers? Hmm...makes me wonder.

yeah I hope that they aren't discriminating against prepaid customers... or else munch munch like cookie monster.

[thetourist]

well, the constant reminder of how you decided to go prepaid with the "your balance is xxxx" is annoying as hell...that needs to stop too.

[princealfie]

well, the constant reminder of how you decided to go prepaid with the "your balance is xxxx" is annoying as hell...that needs to stop too.

Yeah I get that message too... okay now it's to the prepaid tech team (didn't know that ATT separated that from the contract (2 yrs) guys... hmm :p

[princealfie]

Okay, it was a bad SIM card!!! :)
Back to ATT store to switch it out... update later on tonite then :)

[jwtseng]

Okay, it was a bad SIM card!!! :)
Back to ATT store to switch it out... update later on tonite then :)

Thanks for the updates! How in the heck did they figure that one out??? Or maybe this is just something else that they recommend when they run out of recommendations??? Please post back when you get your SIM card replaced (and also tell us how the SIM exchange process for the phone activation goes).

Edit: So what are you supposed to do? Just stroll into your local ATT store and ask for a new SIM card?

[thetourist]

well, after having the sim swapped (actually they gave me one and said to change it and it should be fine)



my iphone is a ****ing iBrick

i'm going to raise god damn hell with the phone support now.

[jwtseng]

well, after having the sim swapped (actually they gave me one and said to change it and it should be fine)



my iphone is a ****ing iBrick

i'm going to raise god damn hell with the phone support now.

Sorry to hear about your troubles. I don't know much about SIM cards, but I didn't think you could just switch a "new" one into the iPhone and have it work. You probably have to activate it again as if you just got a new phone and swap the activation with the previous SIM.

As far as my own situation, I was thinking about trying to get a new card too. But suddenly and without any intervention on my part, my EDGE access started working again! So lucky me,I guess, and I hope your situation gets fixed soon!

[thetourist]

don't get a new sim. with any other phone in the history of the universe basically you could just swap the sim and be on your way.

the new sim sits in my iphone and i get 0 bars of service.

when i connect to my mac, it treats it like a brand new phone. i am not gonna go through an activation process to get another number and new account because i already have a number and an account. RARRRR ME SMASH!

[jwtseng]

thetourist:

I thought one of the options in the iTunes activation was to replace an existing phone with the new iPhone. That might do it for you. G'luck!

[princealfie]

Update: I got my finally working! The 3rd time was a charmer! :)

[thetourist]

after the nightmare of having to get a new number due to the retarded bricking of my phone/account by an att store employee...i think i'm ok.

[princealfie]

after the nightmare of having to get a new number due to the retarded bricking of my phone/account by an att store employee...i think i'm ok.

Sorry to hear that. Hope that you get everything working like I did. I did call up the ATT iPhone tech line a lot.