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View Full Version : Warning: Incase black rubber case scratched chrome bezel to hell *updated w/ pics*




jwa276
Jul 8, 2007, 04:18 PM
I've been cleaning my case every 2-3 days because the directions that came with the incase case said that it might collect debris and hold it in.

Well, I guess regular cleanings were not enough... My chrome bezel is now scratched to hell on the top & bottom. I would have been better off going case-less!

This is just a warning to others that have the Incase rubber cases! It will collect dust along the inner rim and you won't notice until it's too late!

Piece of crap! Maybe I can take it back...



diamond.g
Jul 8, 2007, 04:24 PM
Hmm, odd. I have the rubber incase grippy cover. No scratches on my chrome bezel (as far as I can tell).

opticalserenity
Jul 8, 2007, 04:32 PM
Can you post pictures? My inCase hasn't done anything to my iPhone?

hexonxonx
Jul 8, 2007, 04:33 PM
Not surprising since I have read other posts from people saying their is scratched also eithr from no case or by removing their case. Either way the chrome will eventually wear off, just keep a case on it and noone will ever know.

drew0020
Jul 8, 2007, 06:06 PM
Is there a way to polish the chrome on the iPhone? That would be ideal, but I am not sure what material it realy is (is it chrome?)

hexonxonx
Jul 8, 2007, 07:46 PM
Is there a way to polish the chrome on the iPhone? That would be ideal, but I am not sure what material it realy is (is it chrome?)

It just has a chrome like finish. Once it wears off, there is no way to bring it back.

Zman5225
Jul 8, 2007, 07:49 PM
Dang that really sucks, can you post some picks so I can show some buddies.

This is actually the case I went to the apple store to purchase today and they were out of the black ones, so maybe it was a good thing.

jwa276
Jul 8, 2007, 08:43 PM
Here is a pic of the bottom edge of the phone. The sides are actually ok, but I'll let the picture do the explaining for the top and bottom edges of the bezel...

Fortunately, it is not terribly noticeable unless you get within 2'. I guess my iPhone is going case-less from now on. I hope there is some sort of bezel replacement service available at some point- similar to how it is for iPods.

itsallinurhead
Jul 8, 2007, 10:12 PM
This is what I figured would happen. The same happened to my iPod so I chose the Invisible Shield instead.

BigPrince
Jul 8, 2007, 10:16 PM
Here is a pic of the bottom edge of the phone. The sides are actually ok, but I'll let the picture do the explaining for the top and bottom edges of the bezel...

Fortunately, it is not terribly noticeable unless you get within 2'. I guess my iPhone is going case-less from now on. I hope there is some sort of bezel replacement service available at some point- similar to how it is for iPods.

Holy **** thats so much more serious then I would of ever guessed.

jwa276
Jul 8, 2007, 10:26 PM
Yeah I know, right? Just when you thought your case would be protecting your investment from scratches... I know this has something to do with the case's rubber stretching out and being more susceptible to debris...

I'm just going to pray for a bezel replacement program! Everything else on the phone is in pristine condition, at least :)

krimedog
Jul 8, 2007, 10:35 PM
Thats unreal. And its been only 4 Days with the case on. 4 frickin days.

What do we do about it?

megfilmworks
Jul 8, 2007, 10:51 PM
Why does it matter what the bezel looks like if you can't see it?
I thinks I'll go naked until I scratch it up and then cover it up with the case.

hexonxonx
Jul 8, 2007, 10:57 PM
Why does it matter what the bezel looks like if you can't see it?
I thinks I'll go naked until I scratch it up and then cover it up with the case.

That shouldn't take more than a day or two.

jwa276
Jul 8, 2007, 10:59 PM
Thats unreal. And its been only 4 Days with the case on. 4 frickin days.

What do we do about it?

Damn man... Yeah something is not right here. Incase is probably not aware of this yet either. They are going to have a ton of pissed off iPhone customers.

I'm going to write them an email, then I'll talk to the people at the Apple Store tomorrow since I gotta go in there to pick up my monitor anyway.

D1G1T4L
Jul 9, 2007, 12:01 AM
That is the reason I stopped using my Incase today. Felt that the edge on the bezel just moved around too much and was going to cause problems. Sadly I see it has happened.

tjespo22
Jul 9, 2007, 12:28 AM
this happened to mee too. im so pissed!!
what can we do? im gonna just take mine out, but will it be more likely to get scratced than when its in the case?

opticalserenity
Jul 9, 2007, 01:49 AM
Not sure why its happening to you guys, but mine is just fine.

Although, I have the Slate colored one, but still...

z400central
Jul 9, 2007, 02:46 AM
Same happened with my blackberry 8800 and rubber case. The dust/lint/dirt/etc gets trapped inside the case and basically rubs against the phone.

jonG
Jul 9, 2007, 02:50 AM
Thanks for the heads up.I have the same case and will check it out often. sux

drew0020
Jul 9, 2007, 07:39 AM
I can't believe how fragile the chrome is. My chrome scratched and i have been babying the phone. Oh well i wish Apple used better material or a plastic instrad of the chrome.

I may try scotch tape to protect what is left of the chrome and then use the incase cover.

roland.g
Jul 9, 2007, 08:06 AM
I guess it is just a chrome finish or something. I wish Apple had made the bezel out of stainless steel like my Nokia 8801. I have had that thing almost 2 years and it doesn't have one scratch on it. I keep it in the soft pouch it came in in my pocket but I'm sure that gets a bit of debris in it. I guess the difference is that the Incase is rubbing the debris against the bezel. For what it's worth I ordered a case from www.foofshop.com and I think that will work just great. It's only a soft bag to protect it in your pocket. Just slide it out to use it. I also got a Griffin Elan Snap In which can be used screen in or out and that will work in the meantime till my foofpod bag arrives or for when I want a holster.

jwa276
Jul 9, 2007, 08:21 AM
The chrome bezel would have been fine had the Incase not stretched out to let in debris. My case used to be so nice and taut, but I think it was only 3 days after I had it on my phone I noticed I could move the phone up and down in the case slightly.

Then around the fifth day I noticed that the bottom part above the sync port was barely even touching the phone... and that is where my scratching is the worst!

drew0020
Jul 9, 2007, 08:41 AM
my chrome scratched without a case. The material sucks so i would blame apple before incase. Like I said I have been babying the phone too.

bembol
Jul 9, 2007, 08:54 AM
I can (sadly) admit this is why I avoided the iPod Movies, I hate seeing my toys messed up. I couldn't resist though and picked one up and have the Belkin Silicone case...I'm afraid to take it off. LOL I still have Apple's OEM Protective Film on it.

When I get the iPhone I will most likely pick up a similar case. I guess we all have to live with it. :mad: :apple:

Hammer God
Jul 9, 2007, 09:47 AM
I too have the Incase rubber case. And after reading this thread, I also noticed the beginnings of some scratches to the chrome. :(

Not wanting to go naked, and not seeing any other cases that I thought would do the job, I came up with this temporary solution:

Put a piece of scotch tape over the bottom part of the chrome bezel, then put the phone back in the rubber Incase.

I'm hoping this will do the trick for the time being, until newer cases come out that have tighter manufacturing tolerances.

drew0020
Jul 9, 2007, 10:55 AM
Damn man... Yeah something is not right here. Incase is probably not aware of this yet either. They are going to have a ton of pissed off iPhone customers.

I'm going to write them an email, then I'll talk to the people at the Apple Store tomorrow since I gotta go in there to pick up my monitor anyway.
Did you email incase? What did the apple store say? Apple should be ashamed at the quality of the bezel. It can't stand up to simply being in a pocket.

Bostonian1976
Jul 9, 2007, 11:24 AM
I can't believe how fragile the chrome is. My chrome scratched and i have been babying the phone. Oh well i wish Apple used better material or a plastic instrad of the chrome.

I may try scotch tape to protect what is left of the chrome and then use the incase cover.


yeah mine got a bit scratched up from the Belkin case, but I like the protection in certain situations, so I put scotch tape on the chrome. hopefully it doesn't pull off the chrome finish when I pull it off :)

drew0020
Jul 9, 2007, 11:34 AM
I am considering returning my phone. It cannot stand up to normal day to day use and these scratches are killing me i also tried the scotch tape to stop any nrw ones from occuring.

taylorwilsdon
Jul 9, 2007, 11:55 AM
I have this incase case and I'm starting to get a little worried. Should I be? I peeked under the rubber and the chrome still looks fresh. I've been using it pocketed since the minute it came out but I bought the case yesterday.

jwa276
Jul 9, 2007, 12:06 PM
I emailed Incase last night around midnight, still no response from them yet today.

I'm heading in to the Apple Store today after work, touching back here with any news.

I'll keep you guys updated.

Anyone having issues with their case becoming loose and/or scratching your phone please report about it in this thread, I sent Incase the URL to this thread. Thanks guys, hopefully some good comes of this.

earnjam
Jul 9, 2007, 12:22 PM
That shouldn't take more than a day or two.

I've been using mine since day 1 with no case....no major scratches on my chrome. I'm betting that after a while, it will probably build up tiny ones until it looks as bad as your picture. It definitley happend with my iPod and I treat that pretty well. I didn't want a case because I didn't like the idea of how it would feel with a rubber case or a thick plastic case around it. Only thing is I just gotta make sure I don't drop it...

Honestly though, who really cares as long as the screen looks fine. It doesn't hurt the functionality of the device.

drew0020
Jul 9, 2007, 12:29 PM
I've been using mine since day 1 with no case....no major scratches on my chrome. I'm betting that after a while, it will probably build up tiny ones until it looks as bad as your picture. It definitley happend with my iPod and I treat that pretty well. I didn't want a case because I didn't like the idea of how it would feel with a rubber case or a thick plastic case around it. Only thing is I just gotta make sure I don't drop it...

Honestly though, who really cares as long as the screen looks fine. It doesn't hurt the functionality of the device.

agreed that the screen is the most important but for this amount of money the quality should be better. I bet most of us this forum are taking care of this phone yet tons of nicks and scratches. Not acceptable from apple or incase.

korndog2003
Jul 9, 2007, 12:31 PM
I've been using mine since day 1 with no case....no major scratches on my chrome. I'm betting that after a while, it will probably build up tiny ones until it looks as bad as your picture. It definitley happend with my iPod and I treat that pretty well. I didn't want a case because I didn't like the idea of how it would feel with a rubber case or a thick plastic case around it. Only thing is I just gotta make sure I don't drop it...

Honestly though, who really cares as long as the screen looks fine. It doesn't hurt the functionality of the device.
Im sure peopl like me like to keep their stuff new.

jwa276
Jul 9, 2007, 12:31 PM
I've been using mine since day 1 with no case....no major scratches on my chrome. I'm betting that after a while, it will probably build up tiny ones until it looks as bad as your picture. It definitley happend with my iPod and I treat that pretty well. I didn't want a case because I didn't like the idea of how it would feel with a rubber case or a thick plastic case around it. Only thing is I just gotta make sure I don't drop it...

Honestly though, who really cares as long as the screen looks fine. It doesn't hurt the functionality of the device.

It hurts my feelings! :mad:

Buying a case to protect your phone should not result in worse damage than just being in a pocket without a case. :eek: Plus, this is a $600 phone we are talking about here, not some cheap free phone. The case wasn't all that inexpensive either. Judging by the cost, it should be a rather high quality cell phone case... Definitely at least one that actually protects your phone instead of harming it!

EDIT: wow... I am not alone!

earnjam
Jul 9, 2007, 12:58 PM
This post got cut off for some reason....reposted right below.

earnjam
Jul 9, 2007, 01:02 PM
It's the same as the ipod....I dropped $500 for a 20GB iPod and the back got scratched all to hell. I certainly wasn't pleased, but in all honesty, I didn't care that much because it was working fine. What really ticked me off was that the battery was toast in a year and a half...down to 5 min lifespan.

It was the same with the 80GB I got last fall. The back looks terrible already and I keep it in an Oakley Sunglasses bag that is designed for cleaning glasses lenses. I'm not happy that the back looks bad, but the screen looks great and it still works like the day I got it.

Now it's the same with the iPhone. Of course it sucks that the chrome is scratching, but what did you expect. Something that reflective is going to display every little nick. As long as it works well, I'm not going to complain.

I would be unhappy with Incase because it sounds like their product did the exact opposite of what it was supposed to, but I wouldn't be upset with Apple because it's not like we didn't know what we were getting into. They've been using the same material for years.

jsfried
Jul 9, 2007, 01:02 PM
mine is stretching as well, but no scratches yet, I think im going to return it and wait for the iSkin Revo to come out.

jwa276
Jul 9, 2007, 01:15 PM
...
I would be unhappy with Incase because it sounds like their product did the exact opposite of what it was supposed to, but I wouldn't be upset with Apple because it's not like we didn't know what we were getting into. They've been using the same material for years.

That is exactly why I'm upset, and I'm not upset with Apple whatsoever.. The whole reason that my phone is scratched right now is because of Incase. I take extremely good care of my products, and I've never owned something to get so scratched up within even the first month- and this is definitely the first time that taking a preventative measure ended up with nothing but damage.

Adobo
Jul 9, 2007, 01:34 PM
I'm not so sure this is a problem with the InCase sleeve. Chrome is pretty susceptible to blemishes from anything: fingernails, touching it wrong, etc. It really doesn't take much to scratch it up. I've used an iPod sock till I get my InCase sleeve and i'm starting to get some scratches on the side. Yeah, it ticks me off, but I think we're all in better shape than one person in another thread who jacked his up by dropping it on it's corner (could've been prevented by the InCase sleeve).

I think no matter what case you use, dirt will get in and scuff something up. The only thing we can do is keep our pockets clean and quit rolling around in the sand.

drew0020
Jul 9, 2007, 02:31 PM
That is exactly why I'm upset, and I'm not upset with Apple whatsoever.. The whole reason that my phone is scratched right now is because of Incase. I take extremely good care of my products, and I've never owned something to get so scratched up within even the first month- and this is definitely the first time that taking a preventative measure ended up with nothing but damage.

I think Apple shares some of the blame here. Mine scratched without the case. I bought the case and it scratched even more. The case did not help one bit but still I am anal about taking care of stuff and thus damage is disappointing less than a week in with minimal usage.

krimedog
Jul 9, 2007, 03:02 PM
agreed that the screen is the most important but for this amount of money the quality should be better. I bet most of us this forum are taking care of this phone yet tons of nicks and scratches. Not acceptable from apple or incase.

I also sent an e-mail w/ URL last night. PLEASE keep updates on what apple/inCase says. I hope inCase is panicing. The only way they can make this right in my mind is sending me the neoprene case for working out and a leather one for free.

krimedog
Jul 9, 2007, 05:07 PM
They basically told me that unless the CASE itself caused the scratching it isn't an issue. Typical. Here is their number:

Incase Designs
15751 Tapia St.
Irwindale, CA 91706

1-888-283-8288

Doesn't look like anything can be done. So everyone:

Before you shower, remember, WASTE YOU iPHONE CASE EVERYDAY

diamond.g
Jul 9, 2007, 05:18 PM
Are you talking about the Incase Protective Cover for iPhone (http://www.goincase.com/products/detail/protective-cover-cl59030)? If so on the fake iPhone it says to clean out the case to prevent dust and other particles from building up. If not then those particles may cause slight abrasion to your device.


Chances are it you are talking about the same case, then they could reasonably tell you that you didn't follow the directions.

jwa276
Jul 9, 2007, 05:27 PM
Are you talking about the Incase Protective Cover for iPhone (http://www.goincase.com/products/detail/protective-cover-cl59030)? If so on the fake iPhone it says to clean out the case to prevent dust and other particles from building up. If not then those particles may cause slight abrasion to your device.


Chances are it you are talking about the same case, then they could reasonably tell you that you didn't follow the directions.

I know what you are saying, and I did read the instructions prior to installing the case. I cleaned that sucker every 2 days for the past week- and I think thats also a big reason why it got so loose and worn out...

That is a possible argument from them, but hopefully they wouldn't just start calling me a liar. If there are so many other people having the same issue, it is no doubt their fault for either making a defective case or not making the directions clear enough on the packaging.

diamond.g
Jul 9, 2007, 05:36 PM
I know what you are saying, and I did read the instructions prior to installing the case. I cleaned that sucker every 2 days for the past week- and I think thats also a big reason why it got so loose and worn out...

That is a possible argument from them, but hopefully they wouldn't just start calling me a liar. If there are so many other people having the same issue, it is no doubt their fault for either making a defective case or not making the directions clear enough on the packaging.
No arguments from me, I have the same case and actually dug the box out to look. I am super paranoid about scratches and such. My wife has the clear protective shell cause she is prone to dropping phones (paid 650[times 2] for our Treo 650's and she was the first one to drop hers).

drew0020
Jul 9, 2007, 07:19 PM
Pretty weak response from incase. I decided to return my phone and pay the restocking fee. The phone is just not ready for everyday use (meaning even with a case I cannot keep it scratch/nick free). I have owned 20-25 cell phones and most are nearly perfect when I move on to the next one (average usage is between 6 months to 1 year).

I bought film protection, a case, etc and used the phone for less than 1 week and it looks like it has been abused. I love the design, the style, the o/s, but I cannot spend $500 plus and not be able to protect it.

Back to the Apple store for me and back to my trustly old Sprint phone. Bittersweet for sure, but so is life.

rwdebes
Jul 9, 2007, 07:48 PM
Pretty weak response from incase. I decided to return my phone and pay the restocking fee. The phone is just not ready for everyday use (meaning even with a case I cannot keep it scratch/nick free). I have owned 20-25 cell phones and most are nearly perfect when I move on to the next one (average usage is between 6 months to 1 year).

I bought film protection, a case, etc and used the phone for less than 1 week and it looks like it has been abused. I love the design, the style, the o/s, but I cannot spend $500 plus and not be able to protect it.

Back to the Apple store for me and back to my trustly old Sprint phone. Bittersweet for sure, but so is life.

ahhh dude cmon.. i use the incase case and have no problems, u guys are too worried my god. Screen is imposible to scratch , this case protects the back and the chrome border, i think is the way u guys use, so buy those blocks from sprint you can dive with them. Some people says cant see the screen dirty, so return the iphone , the screen works well even dirty and you cant scratch so i cant see a problem, now you gonna return because the iphone is not for everyday use ? its for what , a phone that have ipod , internet , camera , email ? if u use the case you will not see the chrome , or you need to look everyday to iphone and tell how beautiful he is.. in the end its just a PHONE ! nobody will stay with these for 3 years , in 3 years will have 2 or 3 new models. if people think like that you cant have a nice car, a nice notebook , everything is vulnerable to scratch, and the most important thing is that the iphone screen you cant scratch.. and people still complaining.. return the iphone its not for you really.

BTW this case is the best one so far out there.. the iphone looks sick on the black case.. all black and u see just the screen .. must buy in my opinion , just hope they launch more colors and models.

drew0020
Jul 9, 2007, 07:55 PM
ahhh dude cmon.. i use the incase case and have no problems, u guys are too worried my god. Screen is imposible to scratch , this case protects the back and the chrome border, i think is the way u guys use, so buy those blocks from sprint you can dive with them. Some people says cant see the screen dirty, so return the iphone , the screen works well even dirty and you cant scratch so i cant see a problem, now you gonna return because the iphone is not for everyday use ? its for what , a phone that have ipod , internet , camera , email ? if u use the case you will not see the chrome , or you need to look everyday to iphone and tell how beautiful he is.. in the end its just a PHONE ! nobody will stay with these for 3 years , in 3 years will have 2 or 3 new models. if people think like that you cant have a nice car, a nice notebook , everything is vulnerable to scratch, and the most important thing is that the iphone screen you cant scratch.. and people still complaining.. return the iphone its not for you really.

BTW this case is the best one so far out there.. the iphone looks sick on the black case.. all black and u see just the screen .. must buy in my opinion , just hope they launch more colors and models.

I realize scratches are going to happen, but I barely used this phone. If it looks this nicked up after 4 days of use (maybe 5 total calls) in a case, then I would hate to see the phone once I actually start using it.

Like I said I am returning the phone. For $500 it is just not worth it for me.

jwa276
Jul 9, 2007, 08:26 PM
I realize scratches are going to happen, but I barely used this phone. If it looks this nicked up after 4 days of use (maybe 5 total calls) in a case, then I would hate to see the phone once I actually start using it.

Like I said I am returning the phone. For $500 it is just not worth it for me.

Well you should have gotten the 8gb anyway! :p

There is no way in hell I would return this phone. You are a crazy man as far as I'm concerned :)

cfairbank
Jul 9, 2007, 09:18 PM
Scratches on mine as well. Have had the incase for a week and when i read the post I found the scratches along the bottom bezel. Dissapointed.....:mad:

macrobat
Jul 9, 2007, 09:55 PM
Me too I just checked and have a nice scratch in the upper left corner. Pity since it is such a nice looking case but I have to replace it

TheScappian
Jul 9, 2007, 11:49 PM
I got a ding on my car door so I am taking it back to the dealership. Cars must not be ready for everyday use. I am going back to my bicycle..... Cmon!

jwa276
Jul 9, 2007, 11:58 PM
I'm looking forward to the Griffin iClear's release. I emailed them and they said it probably wouldn't be out until later in July.

Until then I'm going to go caseless since my phone is no longer perfect anyway! If Apple was smart it would implement a bezel replacement program so incase could offer to fix my phone for me... and hey why not all the other iPhones that their products are in the process of screwing up, too :)

Thanks to all the other people taking the time to check and post about this case. Incase deserves to know if it is a serious problem so they can take adequate actions before everyone starts to think they make crappy products.

On another note, I still have not heard anything back from them. Maybe I should call tomorrow.

djinn
Jul 10, 2007, 12:18 AM
I noticed the scratches as well but I could careless. Its a phone so I would expect some wear and tear. I bought the incase to help grip.

A good way to compare the incase causing scratches is people that put car covers on their cars. Eventually the car will get scratches. Whether it be from the fabric or sand/dirt that gets trapped in the cover. Also hood covers to cars don't fully protect your hood.

Just don't use your phones if you are worried about scratches. Unless are affecting your signal. :o

0s and 1s
Jul 10, 2007, 12:50 AM
I also found a good amount of scratches as a result of this POS case. I don't mind that as much as the fact that it had stretched out to such extremes that the phone almost slipped out of the cover.


This is my second cover because I had hoped that the first was a defect, but I spoke to some Apple employees at the local store and they have told me that they have a received a fair share of returns due to the stretching and scratching.


Buyer beware. :apple:

djinn
Jul 10, 2007, 12:56 AM
Is Apple actually taking exchanges cause of the scratching? Its that really within spec?

My case doesn't show any problem with being loose. Curious as to how they are becoming loose for you guys.

RBilRamZ
Jul 10, 2007, 01:22 AM
I bought an Incase today, bit took it off after seeing those pictures. I am posting this from my now naked iPhone. Looks like I have to wait for some better cases to come out.
Any body else notice that OTB the Invisibleshield and the one Apple sells both cover everything BUT the chrome part? WTF?

AceTracer
Jul 10, 2007, 03:50 AM
Wow, I don't know what the hell you did to your iPhone that it could look like that after just four days. I've had my rubber Incase for longer than that and I just checked, there are absolutely no scratches on it. How does that even happen? What did you put your iPhone in? I don't think I could do that to my chrome if I even tried, you'd have to seriously be rubbing against that chrome.

There are definite cons to the case, it's too expensive for what you get and the case gets warped out of shape after removing the phone just a few times, but as far as cases go it's the only one I've seen that looks and works well with the phone.

And returning the phone because it has a couple scratches on it? Um, yeah, never buy an iPhone then, because Apple will not come out with a completely scratch proof device ever. Nor will anyone else. That's like saying you're switching to Windows because your Mac got nicked. It's going to take -a lot- more than that for me to return this phone.

Oh and for the record, I got my case after I -dropped- my iPhone on the brick foyer outside of my apartment building. Despite this, it only had one tiny scuff at the top of the brushed metal and a barely noticeable one on the side.

drew0020
Jul 10, 2007, 06:04 AM
The substandard quality of the chrome just sent me over the edge. The AT&T service in my area is poor and the call quality/volume is very poor.

When you couple those things together it made it an easy decision for me. I was willing to deal with the service issues and call volume/poor quality because I loved the phone as an internet device, but with such little usage and seeing the chrome detoriate I made my decision.

I am a big Apple supporter too, but the quality of these chrome pieces is disgraceful. Again I have owned 20-25 phones, I expect wear and tear through normal usage, but for what I have used this phone for these scratches sould not have occured. Just look at the pictures people are posting of their cased phones, the scratches that have appeared. Something is not right. The phone has only been out for about 10 days.

danny-bonaducci
Jul 10, 2007, 09:06 AM
Mine case is really streched out after only a very short time. I would like to return it, but I do not have the packaging or the receipt. I purchased it from an Apple store, will they take it back? Anyone have any experience with this?

jwa276
Jul 11, 2007, 10:12 PM
Tonight I returned my case and exchanged my iPhone because I noticed that I had about 7 stuck pixels... Needless to say now I can forget about the case and I've got a fresh scratch free iPhone :) The people at the Apple Store were so nice about everything. I am incredibly impressed with the ease of getting my phone exchanged. :)

View
Jul 11, 2007, 11:32 PM
I guess it is just a chrome finish or something. I wish Apple had made the bezel out of stainless steel like my Nokia 8801. I have had that thing almost 2 years and it doesn't have one scratch on it. I keep it in the soft pouch it came in in my pocket but I'm sure that gets a bit of debris in it. I guess the difference is that the Incase is rubbing the debris against the bezel. For what it's worth I ordered a case from www.foofshop.com and I think that will work just great. It's only a soft bag to protect it in your pocket. Just slide it out to use it. I also got a Griffin Elan Snap In which can be used screen in or out and that will work in the meantime till my foofpod bag arrives or for when I want a holster.

i was gonna say the exact same thing. I had my 8801 for a long time and had 0 scratch! Why didnt apple use a better material, it makes me sad:(

jecapaga
Jul 12, 2007, 12:43 AM
What's interesting to me is that the actual photo of the product, at least on apple's site is incorrect--assuming i have the right model. And it clearly shows the bezel not being covered at all.

http://store.apple.com/1-800-MY-APPLE/WebObjects/AppleStore?spart=TN563LL%2FA

whereas here on the incase site it's a different story. Bezel completely covered. Do i have the wrong cases here?

http://goincase.com/products/detail/protective-cover-cl59019

Perhaps the images on the apple site are photoshopped pre-release mock ups.

jersey
Jul 12, 2007, 08:05 AM
I'm in the same situation. Incase has scratched the bezel. I've been removing the phone every other day in order to clean the case, so of course its stretched out now too.

I'd return it, but not sure what I'd get in its place.

kwjohns
Jul 12, 2007, 11:29 AM
Ugh.

I'm having the same problem. Scratches along the chrome and my case stretching out where it no longer covers all of the chrome on either the bottom or top depending on which direction it is pushed.

jwa276
Jul 12, 2007, 11:58 AM
This case is terrible. I would recommend at least returning it while you still can so incase doesn't keep making money from them. Maybe once they see how many people are returning them, they will pay attention to the complaints?

I'm glad to be done with this case. ;)

kwjohns
Jul 12, 2007, 12:27 PM
I live an hour away from an Apple store. Would I be able to call them and return this through the mail?

I'm kind of like the guy above, though. I wouldn't know what to get to replace it.

hotsauce
Jul 12, 2007, 04:47 PM
Wirelessly posted (Mozilla/5.0 (iPhone; U; CPU like Mac OS X; en) AppleWebKit/420+ (KHTML, like Gecko) Version/3.0 Mobile/1A543a Safari/419.3)

Anybody know if the bezel is actually metal or plastic? I watched the will it blend video and noticed what appeared to be a mangled bezel frame. If it is indeed metal then it should easily be buffed out shouldn't it?

SteveM8
Jul 12, 2007, 06:20 PM
I didn't have it long enough to get scratches but the case stretched out after removing the phone a couple times. This case is worthless IMO, and I bought two and returned them both. The apple store told me they were getting a TON of these back as returns. Hopefully Incase will stop selling these and make a new version.

They scratch and stretch out.

I tried 5 cases and ended up with the incase hip case. I really do not like ANY of the current cases but the DLO hip case was good as is the iNcase hip case. Also tried the Elan holster (not enough protection, didnt like clip) , case mate premium case (horrible clip), incase leather case (did not fit well), Speck toughskin (attracted lint and belt holster did not secure phone good), and finally the INcase hip case, which I kept.

Im looking at some online options and there are a few that look really good, but not shipping just yet.

Does the perfect case exist?? Hopefully Iskin will release theirs soon.

Rooskibar03
Jul 12, 2007, 10:24 PM
Sign me up on the list of folks with a jacked up phone from this case.

Got it Sunday and took it out today for the first time to clean. The bezel is totally jacked, and there is a good section on the back that is rubbed raw.

Very pissed

Lurker
Jul 12, 2007, 11:23 PM
Well, my 4 day old red Incase rubber sleeve has started to stretch out (after removing and re-inserting the iPhone a total of twice in the last 4 days).
My black Incase rubber sleeve arrived via Fedex yesterday (have not tried it yet).

After reading this thread, seeing the stretching first hand and not wanting to risk getting scratches (none yet), these are both going back tomorrow.
Pity, though, the iPhone feels better w/ a rubberized sleeve, IMO :(

Incase = close but not quite perfect =NOcase

LizKat
Jul 13, 2007, 08:49 AM
My theory is that certain lawyers lacking something to do before lunch will all buy iPhones and jam the courts with trivial class action lawsuits over SOMETHING until the cows come home.

Oh, right, I forgot... I think those lawyers are busy trying to ban cows because of all that methane gas they emit. Talk about stones thrown from glass houses.

I do have an Incase, the black one. Maybe it's just if you store your Incased-iPhone in a gritty environment you end up with a problem, like failing to use common sense for instance. So far I'm ok with my Incase. I totally love the swirly stuff on the back that looks like a topo map of the hills around here. The Incase makes the iPhone nice and grippy for those parking lot demos to your friends...

Most likely when I'm not constantly letting other people handle my iPhone, I'll just use a slipcase. I love the design of the iPhone and want to let it speak for its uncluttered skinny self. I discovered that some original firewire iPod's slipcase, maybe it was my U2 one, more or less fits the iPhone. It was maybe a tiny tad short but it worked ok while I waited for my iPhone case orders.

For iPhone slipcases, I got the Griffin Elan and a Zuluworks Daytripper, and like them both. Or I'd like a hybrid of them both. They'll take turns on my iPhone.

I love the Zuluworks one for the center buttom cutout, the homey material of the outside part, and the color choices they offered. The coffee-lavender was my pick and it's perfectly me!

The Elan fits a bit more snugly but lacks Zuluworks' center bottom cutout. Over time the fit may ease on it. The Elan feels considerably more compact in the hand because the beltclip is relatively more flush to the case than the Zuluworks one. I think this is because the beltclip on the Elan is made to come out and be repositioned in one of two slots on the back instead of being rotated. This helps it protrude a lot less.

The Zuluworks beltclip, however, looks as if it would be quite a bit more secure in actual use. That's some serious clip pressure under a standard-width belt.

Personally I'm not a fan of clips anyway and usually take them off and leave them off. The Elan clip is flush enough I'll probably leave it on. The Daytripper I would actually trust for use and do have to leave on. For me, that's a ratings tossup.

As for ornamental ratings: the imprints on the leather of the Elan case add elegance (or funk, take your pick). But I'm not 100% charmed by the Griffin stamp on the front. It's so 20th-century. The Zuluworks one has that cute logo treatment on the front that looks like a snap and makes people ask what it's for... I tell them its for the laser transporter attachment. Apple has already beamed me up and I ain't comin' down so I don't actually need that transporter...

jecapaga
Jul 14, 2007, 02:06 AM
Well I made the plunge and checked my phone out even though it hasn't been in any pocket for any longer than an hour or two since purchasing it two weeks ago and I've seriously babied the iphone. I won't be putting the incase sleeve back on. The scratches were starting but I took it out in time. I'm annoyed because it is just a phone and it will get wear and tear but it feels very odd to put it into a sleeve only to damage it right out of the gate.

left
Jul 14, 2007, 04:29 AM
where does it say it is not suppose to be scratched up? when was the last time you bought a pair of shoes that didn't crease in less than 4 days?

Sobe
Jul 14, 2007, 05:13 AM
where does it say it is not suppose to be scratched up? when was the last time you bought a pair of shoes that didn't crease in less than 4 days?

...

You're kidding right?

The shoe analogy would be like you put on a pair of shoes and break out in blisters all over your feet...only they'd be permanent scars.

You wouldn't think much of shoes like that now would you?

left
Jul 14, 2007, 05:27 AM
...

You're kidding right?

The shoe analogy would be like you put on a pair of shoes and break out in blisters all over your feet...only they'd be permanent scars.

You wouldn't think much of shoes like that now would you?

So you get a ear infection from the phone?

My Ferragamos crease. They are worth more than a iPhone.

hotsauce
Jul 14, 2007, 06:02 AM
So you get a ear infection from the phone?

My Ferragamos crease. They are worth more than a iPhone.

It's "an" when it precedes a word beginning with a vowel.

Sobe
Jul 14, 2007, 06:50 AM
So you get a ear infection from the phone?

My Ferragamos crease. They are worth more than a iPhone.

...

The point of a case is to protect your phone.

If the case itself creases, not as big a deal that's sort of its job. But if the case itself is damaging the device it is supposed to be protecting, then that is a serious problem.

So to recap:

Expensive shoes creasing? fine
Iphone case creasing or being damaged somehow? fine
Iphone being damaged by case? not fine
Feet being damaged by expensive shoes: not fine.

Capiche?

jwa276
Jul 14, 2007, 08:08 AM
So you get a ear infection from the phone?

My Ferragamos crease. They are worth more than a iPhone.

Left, I'm sorry but your point holds no value in this thread. The point of this thread is that this is a terrible case and people should know not to buy it.

You obviously either have a scratch free iPhone or no iPhone at all, because so far in this thread I have seen nobody affected by this issue that is not upset about it.

Unless you are intending to start a flame war, I will politely suggest you stop :)

danny-bonaducci
Jul 14, 2007, 12:02 PM
Though I did not have my receipt or packing for this case, I did manage to take it back to the Apple store last night. I had to exchange it for something else that was from InCase so that they could send it back in an InCase package. I ended up with some folding case that I do not like either, but I figure it will be easier to sell than the original piece of crap. I did call InCase, only got to voicemail and asked them to please contact me.. Nothing.. What a crappy company, I would never do business with these guys again..

By the time I returned the case it was so stretched out that it could easily fall off the phone. I am less concerned about the small scuff marks on the chrome it left, and more concerned about how it stretched out so much. Though it does seem pretty lame that a "protective" case leaves the item it is "protecting" in worse shape than it started.

Anyone wanna buy a case?

-DB

Sobe
Jul 14, 2007, 12:42 PM
I'll pass thanks...

left
Jul 14, 2007, 01:50 PM
Left, I'm sorry but your point holds no value in this thread. The point of this thread is that this is a terrible case and people should know not to buy it.

You obviously either have a scratch free iPhone or no iPhone at all, because so far in this thread I have seen nobody affected by this issue that is not upset about it.

Unless you are intending to start a flame war, I will politely suggest you stop :)

That's not my only post in this thread. You did not read every post in this thread either because there is more people besides myself that does not care if the phone gets scratched. It's just a phone.

Can't really say it's a expensive phone. I had a first gen razr that was over $500. My last Nokia was also over $500. Although a case didn't do it, it got scratched. It's life.

jwa276
Jul 14, 2007, 02:09 PM
That's not my only post in this thread. You did not read every post in this thread either because there is more people besides myself that does not care if the phone gets scratched. It's just a phone.

Can't really say it's a expensive phone. I had a first gen razr that was over $500. My last Nokia was also over $500. Although a case didn't do it, it got scratched. It's life.

I still don't get your point at all... Did you buy a case that stretched out and scratched the crap out of either one? Didn't think so. :rolleyes:

What most people are angry about here is the fact that they paid money to "protect" their $600 iPhone and the case ended up doing nothing but stretching out and scratching their phones in less than a week of use... Generally the idea is you buy a case to keep your phone from getting scratched, and maybe the whole reason everyone who bought this case was actually looking to protect their phone...

Phones get scratched. Duh. But that's why you get the case, because it is supposed to keep things protected.

Tired of repeating myself... :mad:

left
Jul 14, 2007, 02:44 PM
I still don't get your point at all... Did you buy a case that stretched out and scratched the crap out of either one? Didn't think so. :rolleyes:

What most people are angry about here is the fact that they paid money to "protect" their $600 iPhone and the case ended up doing nothing but stretching out and scratching their phones in less than a week of use... Generally the idea is you buy a case to keep your phone from getting scratched, and maybe the whole reason everyone who bought this case was actually looking to protect their phone...

Phones get scratched. Duh. But that's why you get the case, because it is supposed to keep things protected.

Tired of repeating myself... :mad:

But people are putting rubber on their phones. When was the last time you rubbed clean sticky rubber on your car and it didn't get scratched? You don't buy a rubber case for your phone if you don't want it to get scratched. If you want to protect it from hitting the ground, then I can understand.

drew0020
Jul 14, 2007, 03:29 PM
The case sucks and Apple should have used better quality for the chrome.it should not scratch so easily. Read the heads most people and most cases are providing the same results.

hmp
Jul 14, 2007, 05:40 PM
Just wanted to chime in real quick..

I had bought the InCase with my original iPhone on the 29th. I noticed the case stretching out, but didn't pay attention to the chrome until I saw another thread about the chrome getting scratched. By that time, I had already exchanged my original iPhone (because of a speaker issue) and put my new iPhone in the case. The new iPhone was in the case for ONE day, and had some noticeable scratches when I took it out. I had cleaned the case prior to putting my iPhone in, so it's not as if the case had a large amount of dust.

Anyway, I returned the InCase yesterday. Until Vaja comes out with a better case, I'm going with the skin (best skins ever) I just put on and no case.

txmacfan
Jul 14, 2007, 11:08 PM
I've had the Incase for 2 weeks, no scratches on the bezel. Good luck with your class action lawsuit.

brendanlim
Jul 15, 2007, 05:40 PM
Why not use the Best Skin Ever to protect the bezel -- then put it in the Incase for drop protection?

I cut up some strips to run along the edges of my bezel (waiting on BSE to come in) -- and popped it into my Incase.

The Vaja is nice, but it looks like EVERY case is going to scratch the bezel as long as it covers it and has a chance to touch it.

HkyGrL2
Jul 15, 2007, 11:26 PM
if people complain enough, i'm sure something will be done. I bought an Ispeck cover and neither of the two that came in the pack fit. There is a thread out on it already. I was so excited to put it on that as soon as I got into my car I put it on. Didn't fit at all. Had to return it the minute I put it on!
A lot of people have complained about it and it's no longer on apple site. So, who knows. Maybe they'll recognize that the incase has problems too.
Although, ...knock on wood....i don't have problems with my incase YET.Though I do notice a lot of dirt collecting on it.
I wish apple would have put a cover over the port connector...er uh whatever you call it. It freaks me out to see dirt in it.

jersey
Jul 16, 2007, 03:47 PM
Just browsing the apple boards and found this post:

UPDATE: a friend just suggested i try my jewelry wipes that im always ranting about how good they buff my white gold and stailess steel, well, they buff out scratches on chrome too! just wiped my screthches free! there from Christian Bernard, bought them at Bloomingdales and therye call jewlerly wipes in a little round white container!

Link to thread:

http://discussions.apple.com/thread.jspa?threadID=1041613&tstart=15

Anyone want to give it a shot?

scotty588
Jul 17, 2007, 05:32 PM
The problem with this case is I usually keep the phone in my pocket and when I need to pull it out it usually ends up pulling out my whole pocket with it. The rubber makes it hard to put in or take out so I think I might end up returning it.

Anyone have any suggestions for a non rubber case. I would also like to stay away from the hard plastic ones.

mcdj
Jul 17, 2007, 06:02 PM
People crack me up. The concept of hiding a sleek phone inside a rubber case reminds me of old ladies who put clear plastic over their nice white furniture, to protect it from spills and stains, so that it will always look new, in case the President ever comes over, for whom the plastic comes off. But years go by, the President never comes over, and the plastic never comes off.

You rubber case guys are crazier than granny! You aren't even waiting until the President shows up. You're peeking under the rubber case NOW, then complaining that there are scratches, which no one will see ...because you keep the phone in a rubber case.

Use a case to protect the phone from *damage* folks...cracked glass, broken buttons, etc. A scratch on the chrome trim is *not* damage.

Ok, to be fair, maybe some of you are trying to keep the phone 100% mint in case you decide to sell it. You're excused. But the rest of you are grannies. :)

p.s. wanna see REAL scratches? Shine a flashlight on the chrome parts of your car. Do you keep your car in a rubber case?

LizKat
Jul 18, 2007, 10:22 AM
People crack me up. The concept of hiding a sleek phone inside a rubber case reminds me of old ladies who put clear plastic over their nice white furniture, to protect it from spills and stains, so that it will always look new, in case the President ever comes over, for whom the plastic comes off. But years go by, the President never comes over, and the plastic never comes off.

I loved that whole post. The drift of it made me laugh, thinking of people who come up here, buy a place for seasonal residence, buy a small pickup truck to decorate their driveway, then start hassling the town to oil (or even pave!) their road because the dirt and stones scratch their poor l'il trucks. WHAT DID THEY BUY THE DARN TRUCK FOR? A truck is to haul stuff around in. An iPhone is to haul stuff around in and to make phone calls and surf the web and watch TV and listen to music and make shopping lists and email pals and... Scratches, eh, wear them with pride! They're patriotic symbols of a pioneering spirit! ;-) Or anyway they're part of life, so grab your iPhone and get on with learning how to depend on it, scratches and all. When I buy a vehicle, I always kinda distrust those ones been detailed to the max. I start looking for the bondo...

L3X
Jul 18, 2007, 11:50 AM
haha

GnarleyMarley
Sep 13, 2007, 02:12 AM
I still might buy this. Scratches don't bother me. Just adds some personality to my iPhone!:)

linshiwen
Sep 13, 2007, 10:42 AM
People crack me up. The concept of hiding a sleek phone inside a rubber case reminds me of old ladies who put clear plastic over their nice white furniture, to protect it from spills and stains, so that it will always look new, in case the President ever comes over, for whom the plastic comes off. But years go by, the President never comes over, and the plastic never comes off.

You rubber case guys are crazier than granny! You aren't even waiting until the President shows up. You're peeking under the rubber case NOW, then complaining that there are scratches, which no one will see ...because you keep the phone in a rubber case.


Winner!

Sn0wleopard
May 11, 2009, 06:08 AM
Yeah dude I have the same problem. It's still an outstanding iPhone case but the good thing about it is that when you put the case on you can't see the scratches. But when I uses my vaja they're pretty clear in the right light.

But... If you have the 1 year warranty you can fake an excuse for a new iPhone and snag a new case while you're at it, haha. Just a suggestion. ;)

Warbrain
May 11, 2009, 09:25 AM
Yeah dude I have the same problem. It's still an outstanding iPhone case but the good thing about it is that when you put the case on you can't see the scratches. But when I uses my vaja they're pretty clear in the right light.

But... If you have the 1 year warranty you can fake an excuse for a new iPhone and snag a new case while you're at it, haha. Just a suggestion. ;)

Was it really necessary to bring up a thread that's nearly 2 years old?

slapppy
May 11, 2009, 10:52 AM
Go here. Looks like Radtech finally has stuff that can fix the chrome and the plastic back of the iPhone 3g.

http://www.radtech.us/Products/IceCreme.aspx

Sn0wleopard
May 11, 2009, 01:09 PM
Was it really necessary to bring up a thread that's nearly 2 years old?

Haha, sorry dude I just googles it and didn't realize the age.

Dr. Cabrera
May 11, 2009, 11:45 PM
Was it really necessary to bring up a thread that's nearly 2 years old?

No, actually

THANK YOU for using the search function !

The Californian
May 12, 2009, 10:12 PM
Was it really necessary to bring up a thread that's nearly 2 years old?


I think it's relevant, this thread was originally about the effects of the incase slider on the original iPhone, but I have experienced the same problem with the incase slider on my iPhone 3G. It's better than having someone start a brand new thread for the same problem.

TSX
May 16, 2009, 01:38 PM
it scratched mine too

Ferris23
May 18, 2009, 08:39 AM
I think it's relevant, this thread was originally about the effects of the incase slider on the original iPhone, but I have experienced the same problem with the incase slider on my iPhone 3G. It's better than having someone start a brand new thread for the same problem.

This thread was not about the Incase Slider.

Pared
May 18, 2009, 11:50 AM
Still, I can also say the Incase Slider has caused little scratches near the chrome.

psingh01
May 18, 2009, 02:00 PM
it scratched mine too. likely some dirt/dust got underneath and all the rubbing caused the scratch/scuff marks. i don't mind since I have the incase cover on all the time. without it I would likely drop the phone more times than not.