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Offspring992
Jul 12, 2007, 05:54 PM
Because an unknown error occurred (0xE8000025)

Has anyone got this before?



dieselyute
Aug 21, 2007, 11:44 PM
Hello and good day, this is my first post. I need help with the error mentioned below for Mac OS. This happens when Itunes is loaded and the iphone is plugged in.

iTunes could not connect to the iPhone "iPhone" because an unknown error occurred (0xE8000023).

I'm running this on a PPC and I have had an issue prior to this message when I tried jailbreaking the iPhone. It had disconnected and was tryin to reconnect. Ever since then, the iphone has been moving very slowly and when I push the home button it responds but the menu takes a looong while to load, after it loads I do not have any difficulty with it. I have been tryin to unlock it to work in Jamaica, where I reside. Please guys, I really need your help on this one,

Thanks

bistro
Aug 23, 2007, 08:33 AM
Have exactly the same problem here, with the same symptoms as described
http://www.everythingiphone.com/forum/iphone/iphone-help-error-8960.html


Hello and good day, this is my first post. I need help with the error mentioned below for Mac OS. This happens when Itunes is loaded and the iphone is plugged in.

iTunes could not connect to the iPhone "iPhone" because an unknown error occurred (0xE8000023).

I'm running this on a PPC and I have had an issue prior to this message when I tried jailbreaking the iPhone. It had disconnected and was tryin to reconnect. Ever since then, the iphone has been moving very slowly and when I push the home button it responds but the menu takes a looong while to load, after it loads I do not have any difficulty with it. I have been tryin to unlock it to work in Jamaica, where I reside. Please guys, I really need your help on this one,

Thanks

loko3610
Jan 18, 2009, 03:49 PM
Hi My Ipod Touch Has An Error Called:
itunes could not connect to the iphone ** because as unknown error occured (0x8000035)

On The Screen It Come Up With A Image With The Itunes Sign And The Usb Cable. I Cant Do Anything On It And When I Try To Plug It in All It Comes Up With On The Computer Is:
itunes could not connect to the iphone ** because as unknown error occured (0x8000035)

Please Can Someone Help Me.
I Have A Pc With Vista.

SFC Archer
Jan 18, 2009, 03:51 PM
Hi My Ipod Touch Has An Error Called:
itunes could not connect to the iphone ** because as unknown error occured (0x8000035)

On The Screen It Come Up With A Image With The Itunes Sign And The Usb Cable. I Cant Do Anything On It And When I Try To Plug It in All It Comes Up With On The Computer Is:
itunes could not connect to the iphone ** because as unknown error occured (0x8000035)

Please Can Someone Help Me.
I Have A Pc With Vista.

RESTORE IPHONE:
Step-by-Step

1) Close all programs and restart computer.
2) Open iTunes and plug in powered off iPhone with direct USB connection.
3) If iTunes fails to connect to iPhone...continue to #4, if it does...restore.
4) Shut DOWN iTunes again.
5) Power OFF the iPhone & Disconnect from computer. (Power off two ways-one will work, hold home and sleep button until off or just hold sleep button until off)
6) Hold down Home button & connect to computer using direct connected USB cable (keep holding down the home button until iTunes sees it).
7) It should go into recovery mode and iTunes should recognise it.
8) If you want to recover to previous software version, Hold Alt/Shift and click restore in iTunes. Then select the old update version.

DFU MODE:
Step-by-Step

1. Turn the iPhone ON
2. CONNECT it to the computer with a DIRECT USB connection.
3. Make sure iTunes is open so you'll know when it enters DFU mode.
4. HOLD the Power/Sleep-Wake button AND the Home button for 10 seconds.
5. RELEASE only the Power/Sleep-Wake button and continue to hold the Home button.
6. WAIT until iTunes recognizes the phone in DFU Restore mode (in Windows a bubble pops up saying it recognized new hardware "DFU Mode" or something to that effect)
The last step may take SOME TIME, like, say, even 60 seconds or so.
The screen should be OFF (black), if you see the "Connect to iTunes" logo, START OVER.
It may take a few tries to do the steps just right, just reboot
(hold both Power/Sleep-Wake AND Home until the Apple logo appears and the phone turns back on) then try again.
7. Then restore the iphone


-Plug one end of the cord into your phone and the other in your computer
-Remove the cord in your computer, leaving the cord in the phone still plugged in
-Hold both the home button and on/off button on the phone
-Once the screen turns off, let go of the on/off button but continue holding the home button
-Plug in the other end of the cord in your computer while still holding the home button on the phone
-Once the apple logo appears, continue holding until you see the plug into itunes screen on your phone
-Click restore.

loko3610
Jan 18, 2009, 04:08 PM
Thank you so much my dad probably would have killed me, thank you!

SFC Archer
Jan 18, 2009, 04:19 PM
Thank you so much my dad probably would have killed me, thank you!

NP...which one fixed it...the DFU or Restore? Please post so others know which one to use.

loko3610
Jan 19, 2009, 12:28 PM
The Restore Fixed It I Think. The One Where You Restart Your Computer.

phamdinhnguyen
May 9, 2009, 12:15 PM
The Restore Fixed It I Think. The One Where You Restart Your Computer.

I'm not as lucky :mad:
I attempted the same process "RESTORE IPHONE".
It went thru step 7, I selected to recover. It took a long while telling me that it's preparing, then eventually it failed with dialog saying "...iPod could not be restored..."
See attached images.
I probably will try the second method DFU. Btw, what does DFU stand for?

gadgethacker
Jun 28, 2009, 12:15 PM
I'm not as lucky :mad:
I attempted the same process "RESTORE IPHONE".
It went thru step 7, I selected to recover. It took a long while telling me that it's preparing, then eventually it failed with dialog saying "...iPod could not be restored..."
See attached images.
I probably will try the second method DFU. Btw, what does DFU stand for?

Sorry if you already fixed it, but just wanting to help other people in need to complete this post.

DFU means "Device Firmware Update" which lets Apple to restore any phone to a clean, factory setting phone with any firmware required. This is used worldwide to jailbreak an iPhone or an iPod Touch.

When it said that "iPhone could not be restored", that meant that iTunes is not capable to handle that software (firmware) on your iPhone. I restored my friend's iPod Touch at school to OS3.0 and with iTunes 7.5. It kept cancelling the restore at "Verifying iPod Software" because it does not have the newest drivers that is capable to run the new firmware.

If your iPhone was restored to, let's say, 2.2.1, on the same iTunes, then your iPhone software is corrupted. You would have to use the DFU mode restore to fix your iPhone. But it is mostly recommended that you update your iTunes to the latest. If you jailbroke, then you should stick with iTunes 8.2 beta because it is capable with Jailbreaking applications and is compatible with the new iPhone OS3.0

ratbatblue
Jun 28, 2009, 01:27 PM
Sorry if you already fixed it, but just wanting to help other people in need to complete this post.

DFU means "Device Firmware Update" which lets Apple to restore any phone to a clean, factory setting phone with any firmware required. This is used worldwide to jailbreak an iPhone or an iPod Touch.

When it said that "iPhone could not be restored", that meant that iTunes is not capable to handle that software (firmware) on your iPhone. I restored my friend's iPod Touch at school to OS3.0 and with iTunes 7.5. It kept cancelling the restore at "Verifying iPod Software" because it does not have the newest drivers that is capable to run the new firmware.

If your iPhone was restored to, let's say, 2.2.1, on the same iTunes, then your iPhone software is corrupted. You would have to use the DFU mode restore to fix your iPhone. But it is mostly recommended that you update your iTunes to the latest. If you jailbroke, then you should stick with iTunes 8.2 beta because it is capable with Jailbreaking applications and is compatible with the new iPhone OS3.0

Hmm...I dunno. When I had that error (except that the code was 6 or 13 instead of 1611), I made an appointment with the Genius Bar and they replaced my iPhone. They mumbled something about flash memory probably having gone bad. But mine got past "Verifying iPhone Software" and kept failing at "Installing iPhone Firmware".

Libralove
Feb 7, 2010, 12:35 PM
Because an unknown error occurred (0xE8000025)

Has anyone got this before?

Mine is "iTunes could not connect to this iPhone because an
unknown error occurred (0xE800006B)."

And that hangs iTunes and message box cannot be escaped and so I have to force quit iTunes from the Apple menu.

I am soooooo sick of this horsesh*t! It happens a lot! I should not have quit all programs, reboot the Mac and do that dance posted here to reinstall and reboot, hold my mouth just right, then jump through some hoops to get iTunes to recognize my iPhone. Nonsense!! Can't someone at Apple code this mess correctly.

Stoner
Mar 25, 2010, 05:44 AM
Mine is "iTunes could not connect to this iPhone because an
unknown error occurred (0xE800006B)."

And that hangs iTunes and message box cannot be escaped and so I have to force quit iTunes from the Apple menu.

I am soooooo sick of this horsesh*t! It happens a lot! I should not have quit all programs, reboot the Mac and do that dance posted here to reinstall and reboot, hold my mouth just right, then jump through some hoops to get iTunes to recognize my iPhone. Nonsense!! Can't someone at Apple code this mess correctly.

Got brand nu 3gs on Monday last and as soon as i connected it got error 0xE8000065. Similar error to the posts here. I did a full restore (as instructions above, Thanks SFC Archer)) etc. But to no avail, i am still getting the same error. I think this error is a flash memory fault (mentioned above) So it's going back to the shop today for a replacement.

champssmith
Mar 26, 2010, 12:24 AM
Here are steps for this stuff:
1. From the Start menu, choose Control Panel.
2. Open the Internet Options control panel.
3. Click the Connections tab.
4. Click the LAN Settings button.
5. Select the "Automatically detect settings" checkbox.
6. Click OK in both windows.
7. Reopen iTunes and connect your iPod or iPhone.
8. Update or Restore your iPod or iPhone.

Cheaptrick
Apr 5, 2010, 04:37 PM
I'm having the same problem. "iPhone cannot connect ... " but I do not think it's the iPhone. I can get my work computer, my friends' computers, and my brother's computer to reckognize the iPhone.

My computer is the only one I use that is giving me this error. I'd be surprised if the fixe is wiping the phone. Does anyone have a fix that involves iTunes?

-aggie-
Apr 5, 2010, 04:44 PM
^^^^^^^
You didn't say if you have a pc or mac. You may just need to reinstall iTunes. Also, it could be due to the USB port your using. Try those fixes first. There are others.

JBron23
Apr 5, 2010, 11:48 PM
Same problem with me,just bought the iphone that was unlocked with 3.1.2 software and accidently clicked upgrade to 3.1.3 when itunes popped up now it has the picture of the usb cord pointing to itunes.I'm using windows and itunes says that the sim card is not supported with this iphone.Any help would be appreciated,thanks

-aggie-
Apr 6, 2010, 05:43 AM
^^^^^^^^^
You've lost your unlock for the foreseeable future. There's nothing you can do but wait.

Stoner
Apr 6, 2010, 05:14 PM
I'm having the same problem. "iPhone cannot connect ... " but I do not think it's the iPhone. I can get my work computer, my friends' computers, and my brother's computer to reckognize the iPhone.

My computer is the only one I use that is giving me this error. I'd be surprised if the fixe is wiping the phone. Does anyone have a fix that involves iTunes?

Totally agree, My iPhone 3gs 32gb works on everybody else's pc but mine. Brought the fone back and it worked on the pc in the shop. I have uninstalled etc done soft.hard resets etc. And over the wknd i reinstalled xp comletely,,,,still no go. After all that i did discover in device manager in properties for imaging device (only when iphone connected) it made reference to missing/lost or corrupt iphone registry entries. I even have Uniblue registry mechanic, Didn't fix it either. Conclusion (IMO) the blame lies with iTunes/Bonjour/Quicktime/apple application support/apple mobile device support.

Thank god i have an external hard drive. I synced all music podcasts etc to it and synced to iphone on another pc. ;)

Cheaptrick
Apr 7, 2010, 11:09 AM
I'm on a PC I built myself. I'm using a P55 chipset which seems to be giving everyone with the same chipset this issue. I updated my BIOS drivers and that issue went away.

reinstalling iTunes - didn't work
restoring iPhone - didn't work
switching USB ports - didn't work
switching versions of iTunes - didn't work
switching Firmware on iPhone - didn't work

**IF your on a P55 chipset, try updating the BIOS**

DragonOrb
Jun 23, 2010, 01:46 PM
I was looking at this problem today on a XP Pro SP3 machine and noticed in the system error log a bunch of COM errors I went into the services and started the COM + System Application. When we reconnected the IPhone it was recognized by iTunes and started syncing. This IPhone had not been able to sysnc to this computer in over a month. Made her happy, and I hope this helps someone because I registered just to put what worked for me out here.

rwtlover
Jul 19, 2010, 03:55 AM
hello all, I experienced the exact same issue with my iphone.
As weird as it sounds, changing the cable fixed the problem !

Hope this helps someone

telcomtechie
Jul 24, 2010, 08:56 PM
I never would have thought this was it.. but it worked like a charm.. Magic.. Thanks Much!!


Here are steps for this stuff:
1. From the Start menu, choose Control Panel.
2. Open the Internet Options control panel.
3. Click the Connections tab.
4. Click the LAN Settings button.
5. Select the "Automatically detect settings" checkbox.
6. Click OK in both windows.
7. Reopen iTunes and connect your iPod or iPhone.
8. Update or Restore your iPod or iPhone.

Macalw
Jul 28, 2010, 02:39 PM
I see some suggestions for PC what about on a mac?

I am getting this after restoring my i-phone 3g won't put my itunes back on the phone?

Any suggestions would be so helpful!
thank you

spidervye
Jul 29, 2010, 05:47 PM
I was looking at this problem today on a XP Pro SP3 machine and noticed in the system error log a bunch of COM errors I went into the services and started the COM + System Application. When we reconnected the IPhone it was recognized by iTunes and started syncing. This IPhone had not been able to sysnc to this computer in over a month. Made her happy, and I hope this helps someone because I registered just to put what worked for me out here.


Confirmed. Starting the "COM+ System Application" service worked for me.
Closed iTunes.
Unplugged iPhone.
Started the service.
Plugged in phone.
iTunes started and detected my phone.
Running WinXP Pro, SP2, iTunes v9.2.1.5

Thanks for your post!!!

zippinglou
Aug 1, 2010, 08:43 AM
I was having the same issues, then I read I should try a different USB port and this worked.

Normally, I sync my iPhone 4.0 on my iMac but I'm trying to connect it to a PowerBook G4 I have and it was giving this problem.

Try connecting to a different USB port and make sure that if you have a passcode on your device, you connect it after you have input your passcode.

Hope this helps!;)

rumonootnoot
Aug 12, 2010, 02:36 PM
Had exact same problem, switching USB ports did the trick. EVERYONE TRY A DIFFERENT USB PORT BEFORE DOING OTHER STUPID STUFF THAT TAKES LONG :D

jevin0
Aug 14, 2010, 12:27 AM
I hv iphone 3gs with os 4.0....

My case of the problem is can't connect to itunes then I got massage as follow:

We're sorry.The phone you're connected is not recognize and be active
pls contact apple store for more information

Btw I got info can be active/unlock iphone without original simcard,that case I already try but still same ( doesn't work ).I also buy the simcard where the call a phonebook card.

I already " give up " of my case
I try many way & solution until now

So plsssss help me!!!!

Before i want to say thank you for all of you a kindly attention

B.rgds
John

Simas
Oct 9, 2010, 08:00 AM
:apple:iTunes could not connect to the iPhone because an unknown error occurred (0xE8000025):apple:


:apple:RESTORING IPHONE/IPOD TOUCH/IPOD::apple:


Step-by-Step

0) Calm down. All things with software can be fixed.

1) Close all programs and restart computer.
2) Open iTunes and plug in powered off iPhone/iPod Touch/iPod with direct USB connection.
3) If iTunes fails to connect to iPhone/iPod Touch/iPod...continue to #4, if it does...restore.
4) Shut DOWN iTunes again.
5) Power OFF the iPhone/iPod Touch/iPod & Disconnect from computer. (Power off two ways-one will work, hold home and sleep button until off or just hold sleep button until off)
6) Hold down Home button & connect to computer using direct connected USB cable (keep holding down the home button until iTunes sees it).
7) It should go into recovery mode and iTunes should recognise it.
8) If you want to recover to previous software version, Hold Alt/Shift and click restore in iTunes. Then select the old update version.

PREVIOUS SOFTWARES VERSIONS (chose your version):

Download iOS 4.1 ipsw from direct links:





Download iOS 4.1 ipsw for iPhone 4 :

http://appldnld.apple.com/iPhone4/061-7939.20100908.Lcyg3/iPhone3,1_4.1_8B117_Restore.ipsw.




Download iOS 4.1 ipsw for iPhone 3G S :

http://appldnld.apple.com/iPhone4/061-7938.20100908.F3rCk/iPhone2,1_4.1_8B117_Restore.ipsw




Download iOS 4.1 ipsw for iPhone 3G :

http://appldnld.apple.com/iPhone4/061-7932.20100908.3fgt5/iPhone1,2_4.1_8B117_Restore.ipsw




Download iOS 4.1 ipsw for iPod Touch 4the generation :

http://appldnld.apple.com/iPhone4/061-8490.20100901.hyjtR/iPod4,1_4.1_8B117_Restore.ipsw




Download iOS 4.1 ipsw for iPod Touch 3G :

http://appldnld.apple.com/iPhone4/061-7941.20100908.sV9KE/iPod3,1_4.1_8B117_Restore.ipsw




Download iOS 4.1 ipsw for iPod Touch 2G :

http://appldnld.apple.com/iPhone4/061-7937.20100908.ghj4f/iPod2,1_4.1_8B117_Restore.ipsw








DFU MODE:
Step-by-Step

1. Turn the iPhone/iPod Touch/iPod ON
2. CONNECT it to the computer with a DIRECT USB connection.
3. Make sure iTunes is open so you'll know when it enters DFU mode.
4. HOLD the Power/Sleep-Wake button AND the Home button for 10 seconds.
5. RELEASE only the Power/Sleep-Wake button and continue to hold the Home button.
6. WAIT until iTunes recognizes the phone in DFU Restore mode (in Windows a bubble pops up saying it recognized new hardware "DFU Mode" or something to that effect)
The last step may take SOME TIME, like, say, even 60 seconds or so.
The screen should be OFF (black), if you see the "Connect to iTunes" logo, START OVER.
It may take a few tries to do the steps just right, just reboot
(hold both Power/Sleep-Wake AND Home until the Apple logo appears and the phone turns back on) then try again.
7. Then restore the iPhone/iPod Touch/iPod


-Plug one end of the cord into your iPhone/iPod Touch/iPod and the other in your computer
-Remove the cord in your computer, leaving the cord in the iPhone/iPod Touch/iPod still plugged in
-Hold both the home button and on/off button on the phone
-Once the screen turns off, let go of the on/off button but continue holding the home button
-Plug in the other end of the cord in your computer while still holding the home button on the iPhone/iPod Touch/iPod
-Once the apple logo appears, continue holding until you see the plug into itunes screen on your iPhone/iPod Touch/iPod
-Click restore.





OK if this didn't worked then try:

1. From the Start menu, choose Control Panel.
2. Open the Internet Options control panel.
3. Click the Connections tab.
4. Click the LAN Settings button.
5. Select the "Automatically detect settings" checkbox.
6. Click OK in both windows.
7. Reopen iTunes and connect your iPod or iPhone or iPod Touch.
8. Update or Restore your iPod or iPhone or iPod Touch.







OK there are one more fix that can repair your iPhone/iPod Touch/iPod:

You may just need to reinstall iTunes. Also, it could be due to the USB port your using. Try those fixes first. There are others.








:apple:Hope this helps!:apple:

srbh
Oct 14, 2010, 05:27 AM
i restored.. that was easy and I have done that 5 times now :(

iTunes detects ans syncs iPhone fine..

but as soon as i JB again, it gives same error on connecting to iTunes..

somebody help me plss..

KiraXD
Oct 21, 2010, 02:37 PM
hello all, I experienced the exact same issue with my iphone.
As weird as it sounds, changing the cable fixed the problem !

Hope this helps someone


hahaha this helped exactly.... i was using a dual firewire/usb cable... and as soon as i switched to my charger usb cable it worked flawlessly... i hope this helps more people!


also i unplugged my webcam from one of my USB ports (having multiple things plugged in seemed to mess things up in i tunes.... so try unplugging other USB devices and see if that fixes the problem


(one last edit... yeas my iphone 4 is JB with 4.0.1 firmware)

jwilcox
Nov 22, 2010, 12:14 AM
Just got my iPhone connecting to iTunes again. After hearing that someone else fixed it by getting a new cable I realized there was some pocket gunk covering a few of the connection pins. Cleaned them off and the problem was solved.

Flavius111
Jan 11, 2011, 07:02 AM
Hi, i have to some problems with my 3GS 32GB UK, i was install the last FW 4.2.1 and unlock it but i was connect my iPhone with another PC that has auto sync and from that day i cannot do nothing with him, i just have on the display logo iTunes + Cable, i was try to restore and upgrade with iTunes on another PC, i was try to Shift+Click restore i was try FW version ( 3.1 , 3.1.2 , 4.0 , 4.2 and 4.2.1 ) every time just ( An unknown error occurred 1015 ) PLease help ...

Malagirl
Feb 4, 2011, 01:31 AM
Hi can someone please help, when I connect my iPhone 4 to itunes it shows:
Set up my iPhone
Set up my iPad
Set up my iPod touch
I click but it won't let me do anything, it's like it's frozen..
:confused:

269991

Flavius111
Feb 4, 2011, 01:35 AM
Hi can someone please help, when I connect my iPhone 4 to itunes it shows:
Set up my iPhone
Set up my iPad
Set up my iPod touch
I click but it won't let me do anything, it's like it's frozen..
:confused:

269991

Hi Try Not Now

Malagirl
Feb 4, 2011, 01:39 AM
Hi Try Not Now

Yes I tried that 2, same thing happens, freezes..

Flavius111
Feb 4, 2011, 01:48 AM
Yes I tried that 2, same thing happens, freezes..


Do you have last version of iTunes ?