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View Full Version : uh-oh, forgot to deauthorize exchanged MBP




jvencius
Aug 28, 2007, 07:51 AM
I recently had to exchange my MBP under warranty b/c of a hardware issue and I forgot to deauthorize iTunes on it before I did the return. Is there any way to deauthorize it remotely or within iTunes? Is that something the Apple tech would do when they format it?:confused:



edesignuk
Aug 28, 2007, 07:54 AM
Unless you've used up all your authorisations*, who cares?

*even if you have, you can reset the lot anyway.

Meecrob
Aug 28, 2007, 07:54 AM
You can log into the itunes store and reset all your authorizations from there.

wordmunger
Aug 28, 2007, 07:56 AM
You can log into the itunes store and reset all your authorizations from there.

I think they only allow this once a year -- so don't make the same mistake again...

jvencius
Aug 28, 2007, 08:45 AM
I tried resetting my authorizations, but the only machine it worked for was my current MBP, not the exchanged one or my old Dell box.:confused:

ftaok
Aug 28, 2007, 08:47 AM
I tried resetting my authorizations, but the only machine it worked for was my current MBP, not the exchanged one or my old Dell box.:confused:

You will only see the "Deauthorize All Computers" selection in the menu if you have used up all 5 authorizations. Otherwise, the selection will be to only deauthorize that specific computer.

Any I've read that you can only use the deauthorize all computers once a year. Not sure if that's a 12 month period, or a single calender year.

ft

MovieCutter
Aug 28, 2007, 10:00 AM
You can always email iTunes Store support and they'll reset it for you...

jvencius
Aug 28, 2007, 11:08 AM
You can always email iTunes Store support and they'll reset it for you...

I might just do that. I don't really have a need to deauthorize the two 'puters I don't have anymore, but I do like to keep things neat and tidy and having my only machine now (current MBP) as the only authorization appeals to me.

aloofman
Aug 28, 2007, 04:00 PM
You can always email iTunes Store support and they'll reset it for you...

What is the iTMS support email address? Does anyone know?