iMac Software Update 1.1

[imacan]

Do you know what it fixes, recommended for 20 & 24" new iMacs?

[Eidorian]

It's more then likely video driver updates.

I'd view the package contents but I'm on a Windows machine.

[trayloader]

Finally:

the new ATI driver are here.
My XBench score is now 15% better.
User interface test 30%.

Here is what they changed:

[Eidorian]

Time for new benchmarks then.

[MacRumors]

http://www.macrumors.com/images/macrumorsthreadlogo.gif (http://www.macrumors.com)

Apple posted (http://www.apple.com/support/downloads/imacsoftwareupdate11.html) an iMac Software Update 1.1 on Thursday.
This update provides important bug fixes and is recommended for 20-inch and 24-inch iMac models with 2.0, 2.4, or 2.8GHz processors.


Article Link (http://www.macrumors.com/2007/09/14/imac-software-update-1-1/)

[aswitcher]

Finally:

the new ATI driver are here.
My XBench score is now 15% better.
User interface test 30%.

Here is what they changed:

Well thats a nice update to get.

[ATG]

My iMac is definitely more snappy after installing this. Highly recommended.

[Porshuh944turbo]

From TUAW, here is what gets updated:

/Library/Receipts/iMacSoftwareUpdate1.1.pkg/Contents/Archive.bom
. 41775 0/80
./System 40755 0/0
./System/Library 40755 0/0
./System/Library/Displays 40755 0/0
./System/Library/Displays/Overrides 40755 0/0
./System/Library/Displays/Overrides/DisplayVendorID-610 40755 0/0
./System/Library/Displays/Overrides/DisplayVendorID-610/DisplayProductID-9c6a 100644 0/0 4127 2078667664
./System/Library/Extensions 40755 0/0
./System/Library/Extensions/ATINDRV.kext 40755 0/0
./System/Library/Extensions/ATINDRV.kext/Contents 40755 0/0
./System/Library/Extensions/ATINDRV.kext/Contents/PlugIns 40755 0/0
./System/Library/Extensions/ATINDRV.kext/Contents/PlugIns/ATY_Hypoprion.kext 40755 0/0
./System/Library/Extensions/ATINDRV.kext/Contents/PlugIns/ATY_Hypoprion.kext/Contents 40755 0/0
./System/Library/Extensions/ATINDRV.kext/Contents/PlugIns/ATY_Hypoprion.kext/Contents/Info.plist 100644 0/0 2297 1650846376
./System/Library/Extensions/ATINDRV.kext/Contents/PlugIns/ATY_Hypoprion.kext/Contents/MacOS 40755 0/0
./System/Library/Extensions/ATINDRV.kext/Contents/PlugIns/ATY_Hypoprion.kext/Contents/MacOS/ATY_Hypoprion 100755 0/0 679460 2902294699
./System/Library/Extensions/ATINDRV.kext/Contents/PlugIns/ATY_Hypoprion.kext/Contents/PkgInfo 100644 0/0 9 2853408188
./System/Library/Extensions/ATINDRV.kext/Contents/PlugIns/ATY_Hypoprion.kext/Contents/version.plist 100644 0/0 465 2135851948
./System/Library/Extensions/ATINDRV.kext/Contents/PlugIns/ATY_Iago.kext 40755 0/0
./System/Library/Extensions/ATINDRV.kext/Contents/PlugIns/ATY_Iago.kext/Contents40755 0/0
./System/Library/Extensions/ATINDRV.kext/Contents/PlugIns/ATY_Iago.kext/Contents/Info.plist 100644 0/0 2262 2893439862
./System/Library/Extensions/ATINDRV.kext/Contents/PlugIns/ATY_Iago.kext/Contents/MacOS 40755 0/0
./System/Library/Extensions/ATINDRV.kext/Contents/PlugIns/ATY_Iago.kext/Contents/MacOS/ATY_Iago 100755 0/0 679376 572194728
./System/Library/Extensions/ATINDRV.kext/Contents/PlugIns/ATY_Iago.kext/Contents/PkgInfo 100644 0/0 9 2853408188
./System/Library/Extensions/ATINDRV.kext/Contents/PlugIns/ATY_Iago.kext/Contents/version.plist 100644 0/0 465 2135851948
./System/Library/Extensions/ATIRadeonX2000.kext 40755 0/0
./System/Library/Extensions/ATIRadeonX2000.kext/Contents 40755 0/0
./System/Library/Extensions/ATIRadeonX2000.kext/Contents/Info.plist 100644 0/0 3048 2430932426
./System/Library/Extensions/ATIRadeonX2000.kext/Contents/MacOS 40755 0/0
./System/Library/Extensions/ATIRadeonX2000.kext/Contents/MacOS/ATIRadeonX2000 100644 0/0 857084 2526009243
./System/Library/Extensions/ATIRadeonX2000.kext/Contents/PkgInfo 100644 0/0 9 2853408188
./System/Library/Extensions/ATIRadeonX2000.kext/Contents/PlugIns 40755 0/0
./System/Library/Extensions/ATIRadeonX2000.kext/Contents/version.plist 100644 0/0 465 2135851948
./System/Library/Extensions/ATIRadeonX2000GA.plugin 40755 0/0
./System/Library/Extensions/ATIRadeonX2000GA.plugin/Contents 40755 0/0
./System/Library/Extensions/ATIRadeonX2000GA.plugin/Contents/Info.plist 100644 0/0 1216 3495896374
./System/Library/Extensions/ATIRadeonX2000GA.plugin/Contents/MacOS 40755 0/0
./System/Library/Extensions/ATIRadeonX2000GA.plugin/Contents/MacOS/ATIRadeonX2000GA 100755 0/0 52044 3429959767
./System/Library/Extensions/ATIRadeonX2000GA.plugin/Contents/PkgInfo 100644 0/0 9 668541015
./System/Library/Extensions/ATIRadeonX2000GA.plugin/Contents/version.plist 100644 0/0 465 2135851948
./System/Library/Extensions/ATIRadeonX2000GLDriver.bundle 40755 0/0
./System/Library/Extensions/ATIRadeonX2000GLDriver.bundle/Contents 40755 0/0
./System/Library/Extensions/ATIRadeonX2000GLDriver.bundle/Contents/Info.plist 100644 0/0 865 760727836
./System/Library/Extensions/ATIRadeonX2000GLDriver.bundle/Contents/MacOS 40755 0/0
./System/Library/Extensions/ATIRadeonX2000GLDriver.bundle/Contents/MacOS/ATIRadeonX2000GLDriver 100755 0/0 2555664 2670489101
./System/Library/Extensions/ATIRadeonX2000GLDriver.bundle/Contents/PkgInfo 100644 0/0 9 668541015
./System/Library/Extensions/ATIRadeonX2000GLDriver.bundle/Contents/version.plist100644 0/0 465 2135851948
./System/Library/Extensions/ATIRadeonX2000VADriver.bundle 40755 0/0
./System/Library/Extensions/ATIRadeonX2000VADriver.bundle/Contents 40755 0/0
./System/Library/Extensions/ATIRadeonX2000VADriver.bundle/Contents/Info.plist 100644 0/0 861 2764508562
./System/Library/Extensions/ATIRadeonX2000VADriver.bundle/Contents/MacOS 40755 0/0
./System/Library/Extensions/ATIRadeonX2000VADriver.bundle/Contents/MacOS/ATIRadeonX2000VADriver 100755 0/0 113040 2537283261
./System/Library/Extensions/ATIRadeonX2000VADriver.bundle/Contents/PkgInfo 100644 0/0 9 668541015
./System/Library/Extensions/ATIRadeonX2000VADriver.bundle/Contents/version.plist100644 0/0 465 2135851948
./usr 40755 0/0
./usr/libexec 40755 0/0
./usr/libexec/oah 40755 0/0
./usr/libexec/oah/Shims 40755 0/0
./usr/libexec/oah/Shims/GLEngine.bundle 40755 0/0
./usr/libexec/oah/Shims/GLEngine.bundle/GLEngine 100755 0/0 509452 366441641
./usr/libexec/oah/translate 100755 0/0 3210060 3888826477

[Luap]

Oh lord.. I hope the freezing problems have been fixed! I didnt find the graphics performance lacking to begin with, but the freezing was making me pretty mad to say the least.
Just installed on my iMac now, so will report back later..

[twoodcc]

My iMac is definitely more snappy after installing this. Highly recommended.

glad to hear it. Those kind of updates are the best kind

[djc6]

Came across in Software Update this morning:

http://www.apple.com/support/downloads/imacsoftwareupdate11.html

Anyone want to speculate what it does?

[AlexisV]

Yeah, that appeared in mine last week.

I don't know what it was for, but I installed it and everything went fine.

[freediverdude]

Is this just for the brand new aluminum imacs, or also for the previous version?

Edit: Nevermind, I see on the Apple support page that the requirement is "iMac (mid 2007)"

[mrgreen4242]

Well, this is fantastic news considering the iMac (2.4ghz 20") that I ordered yesterday shipped this morning, as opposed to the 2-4 business days the Apple store lists. Have to see how this effects real world game and GPU utilizing applications like Motion, etc.

Surprised they didn't just do this with 10.4.11, but of course not complaining.

[IBitePrettyHard]

I just installed it, gonna run some apps and games to see if there's a noticeable improvement. I'm also hoping it fixes some of the resolution problems I've been having.

[AlexisV]

If it's only just come out today, I must be thinking of another update.

I'll have to try it tonight...

If it's graphics drivers I'm more interested in Bootcamp drivers though.

[jellomizer]

Well, this is fantastic news considering the iMac (2.4ghz 20") that I ordered yesterday shipped this morning, as opposed to the 2-4 business days the Apple store lists. Have to see how this effects real world game and GPU utilizing applications like Motion, etc.

Surprised they didn't just do this with 10.4.11, but of course not complaining.

10.x.y updates are normally for OS Changes across all platforms. This only fixed some iMac modles so it is probably easier to distribute it out to the people who need it. Then add to the complexity of a 10.x.y upgrade.

[cliffjumper68]

Finally:

the new ATI driver are here.
My XBench score is now 15% better.
User interface test 30%.

Here is what they changed:

Great news now we just have to wait for leopard.

[overcast]

Oh lord.. I hope the freezing problems have been fixed! I didnt find the graphics performance lacking to begin with, but the freezing was making me pretty mad to say the least.
Just installed on my iMac now, so will report back later..
You must not have been doing anything related to graphics then.

[pavelbure]

why is this on page 2 ? i guess only ipod and iphone news gets page 1 on a MACrumors site.

anyways, hopefully this fixes some freezing issues we have been having.

[Eidorian]

why is this on page 2 ? i guess only ipod and iphone news gets page 1 on a MACrumors site.

anyways, hopefully this fixes some freezing issues we have been having.It's a minor software update.

[barefeats]

The "Aluminum" iMac Update 1.1 installs a later version of the Radeon HD 2400/2600 driver (1.5.8.9), but it is NOT faster. We just reran all our 3D game tests. Doom 3 is 8% faster, Quake 4 is 9% faster, and Prey is 18% faster under the OLD driver (1.5.6.12) compared to the newer driver. This update may include bug fixes but it is obviously NOT the performance optimized version that is supposedly being developed by AMD.

[Eidorian]

The "Aluminum" iMac Update 1.1 installs a later version of the Radeon HD 2400/2600 driver (1.5.8.9), but it is NOT faster. We just reran all our 3D game tests. Doom 3 is 8% faster, Quake 4 is 9% faster, and Prey is 18% faster under the OLD driver (1.5.6.12) compared to the newer driver. This update may include bug fixes but it is obviously NOT the performance optimized version that is supposedly being developed by AMD.Thanks for the update.

[RRK]

It's a minor software update.

If this is the reasoning behind making it a page 2 story then I think that policy should be changed.

[Eidorian]

If this is the reasoning behind making it a page 2 story then I think that policy should be changed.What do you mean exactly?

It's a minor software update limited to only one model. Even Pro Applications updates make it here onto Page 2.

[tom5304]

I installed the update, restarted, and ran Ghost Recon, and I couldn't notice any difference at all.

P.S. Eidorian, you're being a bit officious. :)

[ViperDesign]

Finally:

the new ATI driver are here.
My XBench score is now 15% better.
User interface test 30%.

Here is what they changed:

May I ask what your using to test this? I have always wondered what benchmarking products you can use in mac

[Eidorian]

May I ask what your using to test this? I have always wondered what benchmarking products you can use in machttp://www.xbench.com/

[Hopstretch]

Looking at my before and after Xbench scores, the update considerably boosted performance on the Quartz Graphics Test and the User Interface Test and slightly degraded performance on the Open GL Graphics Test.

Overall score increased from 123 to 140.

Make if this what you will.

[flopticalcube]

The "Aluminum" iMac Update 1.1 installs a later version of the Radeon HD 2400/2600 driver (1.5.8.9), but it is NOT faster. We just reran all our 3D game tests. Doom 3 is 8% faster, Quake 4 is 9% faster, and Prey is 18% faster under the OLD driver (1.5.6.12) compared to the newer driver. This update may include bug fixes but it is obviously NOT the performance optimized version that is supposedly being developed by AMD.

That's rather disappointing. On the other hand, if you don't know what the margin of error in your tests are, percentage differences can be meaningless.

[barefeats]

Added note: We found out that the old driver ignored Anisotropic Shading settings in Prey. If you turn off Anisotropic shading under both drivers, the framerate difference drops from 18% to 1%.

[barefeats]

That's rather disappointing. On the other hand, if you don't know what the margin of error in your tests are, percentage differences can be meaningless.

The real news here is that AMD has confirmed to me that this Radeon 2xxx driver version/build is NOT optimized for performance. It is a bug fix release.

My testing is only meant to confirm that.

[flopticalcube]

The real news here is that AMD has confirmed to me that this Radeon 2xxx driver version/build in NOT optimized for performance. It is a bug fix release.

My testing is only meant to confirm that.

That's great but don't you think that without margins of error, its difficult to determine whether anything has improved or not? Furthermore, comparing results with different graphics cards is similarly difficult.

[Virgil-TB2]

My iMac is definitely more snappy after installing this. Highly recommended.To those wondering if this update will fix the "washed out profile problem" though you should know that it doesn't.

The closest fix I have found is that just bumping the gamma ten points in the profile returns the dock to a more normal appearance, but since the real problem is the strong gradient from the bottom to the top of the screen, this really screws up the top half. So you have a choice between "mostly normal" screen with a washed out dock, or "mostly normal" dock with over-saturated middle and a very dark top.

Vastly under-whelmed by the quality of this screen and very glad I still have my ACD at home. :(

[zorinlynx]

Could you perhaps ask them why they're releasing less than beta quality drivers?

Why AREN'T the drivers optimized for performance? Were they not given enough time to test and optimize? Are they being told to concentrate on leopard drivers?

Nvidia has been releasing shoddy drivers too (Macbook Pro santa rosa) and I'm just wondering why they seem incapable of getting them right before release.

The real news here is that AMD has confirmed to me that this Radeon 2xxx driver version/build in NOT optimized for performance. It is a bug fix release.

My testing is only meant to confirm that.

[pavelbure]

anybody else have some weird box on their screen after coming back up from sleep mode ? i use a password to come out of sleep mode also. only way to get rid of it is to use another a window to wipe it off the screen. kinda like erasing it.

[LaDirection]

Just like the barefeats tests, my tests shows a 5% fps drop in quake 4 and doom 3 time demo AFTER applying the update on a 24" iMac. Lame.

Apple updates it's flagship consumer PC with a graphic card that is SLOWER than the previous iMac's card, and then updates it with slower drivers. Awesome.

[RRK]

What do you mean exactly?

It's a minor software update limited to only one model. Even Pro Applications updates make it here onto Page 2.

I think any software update from Apple should make first page, this one in particular addresses a lot of the chatter on the forum. Though it may not have sufficiently improved the problems it does address the display issues and the graphics drivers. I am sure that there is more discussion on these issues then say, "Exclusive Preview: Ambrosia Software's WireTap Studio" or "HD Radio: iTunes 'Tagging' Feature Announced".

[Luap]

[EDIT] Still crashes here :(

[Hibbsy]

see: http://barefeats.com/quick.html

Apparently new driver is SLOWER not faster for the GPU.

Hmm Leopard it is then :)

[BlakTornado]

I was hoping it would fix the "faded screen" thing and cure my dead pixel... but no.

[NEiMac]

It fixed the iTunes freezing problem allot of the iMac where having. The bug was when you go to the tv shows, or movies in iTunes and scrolled up and down it would freeze the hole computer up. It doesnt do it anymore with the fix. What else it fixed I dont know.

[mmccaskill]

The real news here is that AMD has confirmed to me that this Radeon 2xxx driver version/build is NOT optimized for performance. It is a bug fix release.

My testing is only meant to confirm that.

So does Apple actually write the video drivers or does AMD? When do you think a performance optimized driver will be released? You seem to be more on the inside here than the rest of us.

[strikeinsilence]

I don't know what it's supposed to do, but it keeps crashing my imac.

[Luap]

My imac would crash a lot before the update, and it still crashes after the update. And I now get weird screen artefacts into the bargain.
Its a disaster.

[NEiMac]

Strange I have no problems at all now. Which is nice I thought I was going to have to return the thing there for a while. Hope you guys get it fixed.

[strikeinsilence]

My imac would crash a lot before the update, and it still crashes after the update. And I now get weird screen artefacts into the bargain.
Its a disaster.

I'm getting screen artifacts with the crash as well

[jwp333]

Ran the update on my 20 inch. The old iMac profile is gone from my list of color profiles in display preferences. There is now a "color LCD" profile, which mine started up with. A little lighter than 2.2 gamma, 6500 white point. Looks pretty good to me. Still not good enough for the "pros" out there? Surprised that I'm the first to comment on this.

[barefeats]

So does Apple actually write the video drivers or does AMD? When do you think a performance optimized driver will be released? You seem to be more on the inside here than the rest of us.

AMD writes and updates the driver and sends it to Apple for "qualification" before release. I know AMD is working feverishly to optimize the driver but don't know when it will make it to the end users. Hopefully soon.

[puckhead193]

guess us 2.33 peeps aren't loved.

[300ZX]

I am no longer able to change my color profile after the update. When I click on the profiles, it makes the critical stop, beep noise. When I try to calibrate, it says "The factory profile for this display cannot be found".

The iMac color profile is gone too.

[HLdan]

I mentioned this on another thread. Apple mentioned bug fixes. After the update I went into the iTunes music video store and scrolled up and down which always caused the iTunes to crash the system. Everything works fine now.:)

[aristobrat]

It fixed the iTunes freezing problem allot of the iMac where having. The bug was when you go to the tv shows, or movies in iTunes and scrolled up and down it would freeze the hole computer up. It doesnt do it anymore with the fix. What else it fixed I dont know.
FWIW, mine now locks up when EyeTV is displaying live TV. Sometimes immediately, sometimes a few minutes into a show. Definitely repeatable.

I can still move the mouse around, but all OS X does is beachball. The Force-Quit hotkeys don't work. I have to reboot to recover.

Yay. My first OS X issue since I switched 2 years ago. Does calling AppleCare about this do any good (i.e. to report the issue)?

[pavelbure]

yeah, it seems i am having more crashes than before. 1 crash happened 30 seconds after a reboot when i right clicked something on the dock. screen artifacts, i guess they are called that, appear after coming back from sleep. i'm glad they fixed the itunes thing. overall i wish i hadn't installed this update.

being a mac owner for only 1 month, i thought this system was more stable than windows, especially since the os has been out for so long, but that does not seem to be the case for me.

[brop52]

I haven't had any crashes as of yet. All I can say is to make sure that your permissions are clean, keychain first aid, and colorsync repairs. Last is try onyx to clean things out.

[brasscat]

First time my new iMac crashed as after applying this update, then running iTunes visualization for about five mins.

[RRK]

I haven't had any crashing or even heard about it yet. Is there any common traits that all of your iMacs share. My 2.8ghz hasn't "crashed" since I got it. Do you mean the whole OS is restarting or freezing or is it just Applications unexpectedly quitting?

[imacan]

I haven't had any crashing or even heard about it yet. Is there any common traits that all of your iMacs share. My 2.8ghz hasn't "crashed" since I got it. Do you mean the whole OS is restarting or freezing or is it just Applications unexpectedly quitting?

Same here ... apps yes, but OS no.

[aristobrat]

I haven't had any crashing or even heard about it yet. Is there any common traits that all of your iMacs share. My 2.8ghz hasn't "crashed" since I got it. Do you mean the whole OS is restarting or freezing or is it just Applications unexpectedly quitting?
For me, the only problem I have is when EyeTV starts running. At some point after that, my mouse remains fine, but everything else is locked up. Nothing I click on does anything, nor do any keyboard shortcuts (like trying to bring up the Dashboard or Force Close window, or even CMD-TAB to try to cycle through the programs). Turning the iMac off is the only way out.

Without EyeTV running, my iMac is just as solid before.

[MacinDoc]

The real news here is that AMD has confirmed to me that this Radeon 2xxx driver version/build is NOT optimized for performance. It is a bug fix release.

My testing is only meant to confirm that.
Thanks for the useful insights you have been providing lately, barefeats.

Love your site, BTW.

[strikeinsilence]

I haven't had any crashing or even heard about it yet. Is there any common traits that all of your iMacs share. My 2.8ghz hasn't "crashed" since I got it. Do you mean the whole OS is restarting or freezing or is it just Applications unexpectedly quitting?

My 2.8 has never crashed until this software update. The whole OS is freezing, and theres nothing to do about it but hold the power button. Is there any way to remove a software update?

[techie4life]

All I know is that after this new update, Tech Tool Deluxe FAILS my video RAM test.

[Virgil-TB2]

Ran the update on my 20 inch. The old iMac profile is gone from my list of color profiles in display preferences. There is now a "color LCD" profile, which mine started up with. A little lighter than 2.2 gamma, 6500 white point. Looks pretty good to me. Still not good enough for the "pros" out there? Surprised that I'm the first to comment on this.I updated mine yesterday as well and the old profile was still there and there was no new profile for "color LCD." There is just the same old iMac profile and a bunch of other useless Adobe stuff from 1998.

Does this "color LCD" profile show up when you tick-off "Show profiles for this machine only"? Maybe it's just an old profile from when you had a different monitor connected to your old machine that you hadn't noticed before?

Sadly, no profiles and no calibration is going to alter the main source of the "washed-out icon problem" which is that this screen has a strong gradient from top to bottom. If I paid for this thing myself (I got it as part of my job instead), I would be taking it back to the Apple store. It's hard to see how any new drivers, profiles or any kind of software fix is going to affect this base problem with the screen.

[Stridder44]

Wow this is effing ridiculous. I hate ATI.

[Marble]

Now am having freezes and screen artifacts, especially when using the dock. Can still move the mouse around, but all apps are unresponsive.

Grrrr.

[pavelbure]

seems alot of people are having the same problem.

http://discussions.apple.com/thread.jspa?threadID=1131571&tstart=0

[Luap]

What are peoples opinions on these problems so far? Like the locking up and screen artifacts?
I do start to wonder if shoddy graphics hardware is trying to be masked by software patches. Many new iMac orders are reported as delayed now, which makes me think Apple are looking into hardware issues before sending them on.

All I discovered so far by looking in the system logs, is what appears to be a ton of graphics related memory addresses get thrown up (Theres hundreds per freeze, but if anyone is interested, i'll post a short section of them). This along with the screen artifatcs suggests graphics ram contents corruption. Im no techy, but thats how it appears to me. However I guess software as well as hardware faults could cause this.

Thoughts?

[jwp333]

I think that the new "Color LCD" profile may be for 20"iMacs only. We were the ones with the big complaints about the iMac profile.

[*GG*]

I was having the problems of crashing, especially when viewing the tv shows on iTunes. I haven't had those problems at all since the update. No crashes, no freezes (all of which were happening before).

I don't know if it is coincidence or not. (I have the 24" 2.8GHz if that is of interest).

[maestrokev]

Now am having freezes and screen artifacts, especially when using the dock. Can still move the mouse around, but all apps are unresponsive.

Grrrr.

I had the same thing happen, everything froze, couldn't force quit. After a few seconds mouse moved but couldn't click anything as if apps were unresponsive. Finally I decided to shutdown bluetooth mouse by sliding the cover underneath, then turned it back on, iMac came back to life and I was able to use mouse again.

I think the unresponsiveness is due to the mouse losing the click ability. Rebooted and no problems so far.

[pavelbure]

I had the same thing happen, everything froze, shouldn't force quit. After a few seconds mouse moved but couldn't click anything as if apps were unresponsive. Finally I decided to shutdown bluetooth mouse by sliding the cover underneath, then turned it back on, iMac came back to life and I was able to use mouse again.

I think the unresponsiveness is due to the mouse losing the click ability. Rebooted and no problems so far.

interesting. next time mine freezes i will try disconnecting it from the usb. although i have tried connecting the mighty mouse in while my other mouse was plugged in and still could not get it to work.

[DesignerOnMac]

yeah, it seems i am having more crashes than before. 1 crash happened 30 seconds after a reboot when i right clicked something on the dock. screen artifacts, i guess they are called that, appear after coming back from sleep. i'm glad they fixed the itunes thing. overall i wish i hadn't installed this update.

being a mac owner for only 1 month, i thought this system was more stable than windows, especially since the os has been out for so long, but that does not seem to be the case for me.

Constant crashes is not the norm on a MAC. What software have you installed? Have you verified and repaired permissions on any installs or upgrades? Did you install 3 party RAM?

Any or all of the above could be your problem. Have had OS X on my MAC since day 1 and have never had a crash! (Spinning beach balls, yes!)

[Yuppi]

For those that have as many problems with the update like I did, here is a way to restore your old driver. I guarantee for nothing.
Download the 1.0 update from: http://www.fileavenue.net/index.php?action=categories&cat=1&pl=mac
Download Pacifist if you do not yet have it installed: http://www.charlessoft.com/
Drag the update package onto pacifist. Select the root named: Contents of iMacSoftwareUpdate1.0.pkg. Press install.
It will override all files that have been updated with 1.1.
Since then I did not have any further trouble.

[kkat69]

Constant crashes is not the norm on a MAC. What software have you installed? Have you verified and repaired permissions on any installs or upgrades? Did you install 3 party RAM?

Any or all of the above could be your problem. Have had OS X on my MAC since day 1 and have never had a crash! (Spinning beach balls, yes!)

These problems are not "his/her" problem. They are happening on a lot of people's alum iMacs.

Even in Applediscussions there are a bunch of posts regarding more and more frequent crashes after the 1.1 update.

[pavelbure]

can someone tell me how to check which driver i have installed for my video card ? also, if you installed version 1.1 tell me what version number you have. i want to see if what i tried worked out.

[aristobrat]

For those that have as many problems with the update like I did, here is a way to restore your old driver. I guarantee for nothing.
Download the 1.0 update from: http://www.fileavenue.net/index.php?action=categories&cat=1&pl=mac
Download Pacifist if you do not yet have it installed: http://www.charlessoft.com/
Drag the update package onto pacifist. Select the root named: Contents of iMacSoftwareUpdate1.0.pkg. Press install.
It will override all files that have been updated with 1.1.
Since then I did not have any further trouble.
Good information. Would have saved me from 20 minutes of doing an "Archive and Install" yesterday. :D

[craig1410]

Hi,
I've had my 24" 2.4G iMac since the weekend after release and I had my first two lockups last night in quick succession. The first caused the mouse to freeze completely and no amount of force close or any other keypresses would help. I had to hold the power button to power off and on. I think I was doing a spotlight search when it froze.

After reboot I repaired permissions and there were a couple of repairs required but it locked up again a little while later where the mouse would still move but I couldn't click on anything and the keyboard was not responsive. Again I had to use the power button to reset. This time I also pulled out the power plug and waited 30 seconds before restarting - I did notice that the bootup time was much faster this time than after the first crash.

Okay since then but if I get any more crashes I intend to rollback my update until this issue is fixed. I'll check my log files for any information tonight and report back.

Cheers,
Craig.

[craig1410]

Hi,
Well my machine just crashed again twice tonight - second time it crashed before it had even fully booted up... Not impressed Apple!!!

I have rolled my update back out and so far it seems to be back to normal. If only Apple would give more detail on what they are fixing in each update then at least we could decide if we are experiencing the issue in the first place.

I must say I am very disappointed in this - I perhaps naively expected that I could trust Apple to issue only quality updates. Come on guys...

Craig.

[Marble]

After reverting to 1.0, things are working must better. What a drag.

[Chris Welch]

For the record, I think.... THINK... that this update fixed the issue I was having with my new 24" iMac.

http://www.chris-welch.com/imac

I haven't experienced it since the update.

[craig1410]

Well, even though I reverted to update 1.0 using the method posted earlier in this thread I got another lock up this morning. As usual my mouse could still be moved around but nothing else would respond. I also got the ASIC error message in my system.log.

I have sent a complaint off to Apple via the feedback page and I hope to god they sort this out soon as it is really getting to be frustrating!

Cheers,
Craig.

[Luap]

For those of you with new iMacs suffering from freezing problems and graphical glitches, I strongly urge you to call AppleCare (If you didn't already).

I just did this, and was surprised when the chap said "I've not heard of that before" when I described the problems to him. However, I spent quite some time describing in detail what the problem was, and ultimately it was decided that my brand new iMac was faulty and would need to be sent in for repair.

I dread to think how long a repair is going to take, given how many new iMacs evidently have the same fault as mine (UI Locking up, graphical glitches/corruption etc). I would rather get an exchange or refund, but im outside the 14 day return plan.

Anyway, Call AppleCare, and see what they say to you. Then there is no excuse for Apple not knowing about the problem.

Good luck..

[craig1410]

Luap,
I appreciate your suggestion but with the greatest of respect this may not be quite as simple as you are suggesting. The AppleCare people will certainly not be allowed to confirm that this is caused by a bug in software update 1.1 although this certainly appears to be the case. Either that or the software update has caused a hardware issue to surface. Applecare's only option is to suggest a replacement machine and by the time this has been completed there will most likely be a new software update to resolve the issue.

I personally intend to wait a little bit longer to see if a new update appears before I even think about going to the hassle of returning my new iMac. I would be more likely to take it to an Apple Store for repair too.

Cheers,
Craig.

[pavelbure]

yeah, the fact that alot of people with version 1.1 are having lockup problems and version 1.0 people are not says to me it is a software issue. mine has been up for 3 days now after reverting back to version 1.0 and still no lockups.

[Luap]

Craig, thats just it. Im not saying its simple at all. Personally, I find it a massive inconvenience (not to mention highly disappointing) that my brand new iMac is likely faulty, as confirmed by Apple themselves. I wish very much that a software patch would fix it instead, as it would be much less hassle, and i'd be prepared to ride the problems out a bit longer until such a patch is made available.
However, i've installed 2 patches now, and the fault is still very much there, which doesn't bode well.

If you take a look on the Apple discussion forums, you'll find not only many very similar reports there (i've posted there too btw), but also reports from people saying that almost identical issues happen on their new iMacs when booted into windows.
So the fact it happens in 2 entirely different operating systems would suggest a hardware fault too. It could of course still be shoddy graphics drivers in OS X and XP of course, but by this point its starting to look rather more unlikely.

As for AppleCare staff not being allowed to confirm bugs and whatnot.. If that is true, then its absolutely ridiculous.
If you would prefer to wait before returning yours, then by all means do so. But I still think that if your iMac shows these symptoms, then its a good idea to at least log the problem with Apple.
The longer people leave it unreported, then the less pressure Apple have to get on with fixing the problems (be it hardware or software). Leave it too long, and you also lose option to get a refund or exchange. I say, the sooner its reported, the better it is for everyone affected.

[craig1410]

Craig, thats just it. Im not saying its simple at all. Personally, I find it a massive inconvenience (not to mention highly disappointing) that my brand new iMac is likely faulty, as confirmed by Apple themselves. I wish very much that a software patch would fix it instead, as it would be much less hassle, and i'd be prepared to ride the problems out a bit longer until such a patch is made available.
However, i've installed 2 patches now, and the fault is still very much there, which doesn't bode well.

If you take a look on the Apple discussion forums, you'll find not only many very similar reports there (i've posted there too btw), but also reports from people saying that almost identical issues happen on their new iMacs when booted into windows.
So the fact it happens in 2 entirely different operating systems would suggest a hardware fault too. It could of course still be shoddy graphics drivers in OS X and XP of course, but by this point its starting to look rather more unlikely.

As for AppleCare staff not being allowed to confirm bugs and whatnot.. If that is true, then its absolutely ridiculous.
If you would prefer to wait before returning yours, then by all means do so. But I still think that if your iMac shows these symptoms, then its a good idea to at least log the problem with Apple.
The longer people leave it unreported, then the less pressure Apple have to get on with fixing the problems (be it hardware or software). Leave it too long, and you also lose option to get a refund or exchange. I say, the sooner its reported, the better it is for everyone affected.

Sorry, I thought you were only talking about issues arising from update 1.1 (as per the thread title) which is why I was taking the view that the update caused the problem and therefore another update might fix it again.

However, if you are talking more generally about video artefacts and locking issues then fair enough, it may be a hardware problem. In any event I would prefer to have a clear understanding of the problem before I go to the hassle of an exchange or refund. The iMac I have just now seems to have a good screen with no dead pixels and there are no strange noises or other problems so the last thing I want is to exchange my machine for one with 4 dead pixels only to find that it was a software update issue that was at fault.

I have experienced the video artefacts and locking problem when running bootcamp and 3D games (counterstrike and FIA GTR racing sim) but bootcamp is still in beta and the iMac is only just out so I think it only fair to give Apple some time to sort this out first. The odd thing is that the problem only occurs sometimes and if it happens then it happens almost immediately and if it doesn't happen within a couple of minutes then I can play games for hours without any issues. I am hopeful that future graphics driver updates will resolve this.

Anyway, good luck with your replacement, I really hope it goes well for you. I don't know if Applecare will admits bugs or not but Apple usually keep their cards close to their chest don't they, especially if they potentially have a design flaw on their hands (see recent press about issue in Denmark for example).

Let's hope it's just software issues or the iMac reputation will take a knock!
Cheers,
Craig.

[pavelbure]

In any event I would prefer to have a clear understanding of the problem before I go to the hassle of an exchange or refund. The iMac I have just now seems to have a good screen with no dead pixels and there are no strange noises or other problems so the last thing I want is to exchange my machine for one with 4 dead pixels only to find that it was a software update issue that was at fault.



yeah, that's why i have not taken mine back. i figure i still have 3 years left on apple care anyways. version 1.0 runs terrific for me and as it stands now i have no issues.

[Cheffy Dave]

Oh lord.. I hope the freezing problems have been fixed! I didnt find the graphics performance lacking to begin with, but the freezing was making me pretty mad to say the least.
Just installed on my iMac now, so will report back later..

let us know in a week, please:o:apple:

[Luap]

let us know in a week, please:o:apple:

Hmm? Why a week? I thought I had updated after that post already. If not then perhaps it was another thread. But on my iMac the problem still exists. But after the 1.1 update it appears to only be UT2004 that suffers now. Everything else works as it should. So perhaps its just a minor glitch that lurks and only affects limited software like UT.

I spoke with some senior Apple tech today. He wanted to take the iMac in to check it out, and offered to send me a new iMac in exchange. I didnt take them up on the offer, as im not sure a new replacement iMac will be any better in my case. Plus i don't want the hassle of reinstalling everything etc. Instead i sent him some crash log files and screen shots. If they still want to take it back after that, then so be it.
[EDIT] Does exactly the same in XP now.

[Luap]

Another update.. My iMac is going to be exchanged for a new one. Apple requested I return my iMac in its current state, so that they can reproduce the problem and look into it it themselves. Evidently they still dont know what the problem is and need to research it.
The technician I spoke to said it was not a widespread issue, but that there are a 'couple' of known cases of problems.
His words, not mine ;)

Heres hoping the replacement is good..

[craig1410]

Another update.. My iMac is going to be exchanged for a new one. Apple requested I return my iMac in its current state, so that they can reproduce the problem and look into it it themselves. Evidently they still dont know what the problem is and need to research it.
The technician I spoke to said it was not a widespread issue, but that there are a 'couple' of known cases of problems.
His words, not mine ;)

Heres hoping the replacement is good..

Hi,
Thanks for keeping us posted on progress and I too hope that you get your issue solved with a new machine. Well actually, I hope that it's a software issue but either way lets hope that we all get things back the way they were... ;)

I must say again, as a convert from Linux to OS X I really miss the "openness" of Linux with respect to fixes and issues. I just don't understand why Apple don't publish their issues and fixes like the open source world does. They don't need to divulge technical details or source code and they wouldn't need to provide this information to everyone actively - just make the information available for those who feel the need to know.

Good luck,
Craig.

[intelliot]

Another update.. My iMac is going to be exchanged for a new one. Apple requested I return my iMac in its current state, so that they can reproduce the problem and look into it it themselves. Evidently they still dont know what the problem is and need to research it.
The technician I spoke to said it was not a widespread issue, but that there are a 'couple' of known cases of problems.
His words, not mine ;)

Heres hoping the replacement is good..

Were they actually able to reproduce? I'm still waiting for the Apple engineer who is handling my case to call me back...