Can I return my scratched/black negative screen ipod touch to BB?

[scoot87]

This last saturday I bought a Touch from BB. It had the negative black screen problem. I recently dropped my bag which had the touch inside. There was a scratch on the top of the touch. Here is a link to the pic that shows the scratch.
http://allyoucanupload.webshots.com/v/2005646230291378199IMGhttp://aycu36.webshots.com/image/27195/2005646230291378199_th.jpg

Will i be able to have this exchanged or get my money refunded because of the negative black problem even though there is a scratch?

Thanks for the help

[zepharus]

o.. you are effed...

[scoot87]

o.. you are effed...

Are you serious...? :(

[madmaxmedia]

Worst comes to worse, when Apple figures things out you should be able to take it to an Apple store for replacement due to the bad screen (assuming that's what Apple ends up doing.)

That's if Best Buy won't take it back. Give it try-

[uburoibob]

or just run the update that will fix it. Why does everone want this soft/firmware problem to be a hardware issue? Flames begin..

[gloss]

or just run the update that will fix it. Why does everone want this soft/firmware problem to be a hardware issue? Flames begin..

What makes you think it's a soft/firmware issue? I'd love to see evidence.

[jmpage2]

I have the tiniest nick on mine but I doubt they will say anything about it when I return it.

Ordered one from Target for $365 including shipping/tax after Fat Cash and Target discount coupons.

It won't ship for about 2-4 weeks, hopefully by then Apple is shipping working units.

[gergc]

Just box it up and just don't say anything. Most likely you'll get someone who doesn't care.

If anything, you can call apple support and ask for a repair in which case they'll send you a box to send it to them in! (hopefully)

[Affe]

They won't say anything.

I once returned a nano with a big dent from a fall :( They accepted it without even asking me about it.

[jxdragon]

From what I've been reading its a hardware problem, but since the issue seems to be over contrast, I'm hoping that a firmware update will include a manual contrast which will make the screen appear normal even if the default looks like crap.

I hope that's the case bc I don't feel like exchanging mine and reupload everything...

[iDAG]

Just remember that Best Buy is not the Apple Store so you won't get the same level of service that you would get from Apple. BTW your link doesn't work.

[clevin]

Just remember that Best Buy is not the Apple Store so you won't get the same level of service that you would get from Apple. BTW your link doesn't work.
lol, how so? BB takes it back and refunds you 100%, apple store charges you 10% restocking fee, which is better?

[Roessnakhan]

Just remember that Best Buy is not the Apple Store so you won't get the same level of service that you would get from Apple. BTW your link doesn't work.

Sometimes that's a good thing.

[parrotheadmjb]

or just run the update that will fix it. Why does everone want this soft/firmware problem to be a hardware issue? Flames begin..

well its definetely hardware seeing as everyone is running the same firmware and some are messed up while others arnt

[parrotheadmjb]

lol, how so? BB takes it back and refunds you 100%, apple store charges you 10% restocking fee, which is better?

apple may not charge 10% since it defective and you are only getting it replaced, not getting a refund

[jmpage2]

I should add a couple of things. In the old days companies would take such an item and be forced to re-sell it as an "open box".

These days many large retailers have arrangements with their biggest vendors to send the items back to them OR to have the item destroyed at a facility that handles such things.

Nonetheless if the item is beat up or missing accessories the retailer is within their rights to charge a restocking fee.

Why Apple charges a restocking fee is beyond me. They already have the shortest return policy, so I don't quite get why they insist on dinging people with a restock on top of it.

[caMi]

I have the tiniest nick on mine but I doubt they will say anything about it when I return it.

Ordered one from Target for $365 including shipping/tax after Fat Cash and Target discount coupons.

It won't ship for about 2-4 weeks, hopefully by then Apple is shipping working units.

What is Fat Cash?

[scoot87]

heres the link for the pic since the first one didnt work:
http://allyoucanupload.webshots.com/v/2005646230291378199

[Roessnakhan]

It doesn't look too bad. If you had the original iPod touch plastic film that it was wrapped in on the iPod when you return it, I doubt they would even see the mark.

[864646]

i was just wonderin wat is the screen issue or negative black effect?? like can u explain wat it is?? and how u can tell if u got this problem
ty

[Roessnakhan]

It basically makes blacks look almost inverted, you can test it out here:

http://forums.macrumors.com/showthread.php?t=356695

[Arisian]

Worst comes to worse, when Apple figures things out you should be able to take it to an Apple store for replacement due to the bad screen (assuming that's what Apple ends up doing.)

That's if Best Buy won't take it back. Give it try-

It would be nice to know what there policy is going to be since I cant wait just a whole lot longer

Arisian

[jmpage2]

What is Fat Cash?

www.fatwallet.com

Create a fatwallet account (it's free and no spam) then click the store link for target to go to their store, and use the coupons floating about the fatwallet.com forums for the 10% off coupon.

You will immediately get the 10% off and then you will get the 4.4% fat cash available for payment via Paypal or check 90 days after your transaction completes.

[madmaxmedia]

Thanks for the Target info, that's a good deal!

Only problem I can see is that they charge a restock for returning portable electronics. But I'm assuming this screen issue will be taken care of anyway, o no worries.

[jmpage2]

Thanks for the Target info, that's a good deal!

Only problem I can see is that they charge a restock for returning portable electronics. But I'm assuming this screen issue will be taken care of anyway, o no worries.

Actually I called my local Super Target as well as one of their online CSRs and both assured me no restocking fee.

Seeing as I got their names I have a feeling Target won't harass me about a restocking fee if it came to that.

[madmaxmedia]

Why Apple charges a restocking fee is beyond me. They already have the shortest return policy, so I don't quite get why they insist on dinging people with a restock on top of it.

Step 1. Sell defective merchandise.
Step 2. Charge 10% restock fee when customer returns item. Box it up and sell again.
Step 3. PROFIT!!

Just kidding. ;)

[madmaxmedia]

That's cool...did you reference the screen thing (which could be classified as a defect), or was it for any returns? Their web page says a restock fee applies to portable electronics.

If so, I'm gonna order an 8GB tomorrow. My 16GB with bad screen is going back to Best Buy, and I decided 8GB and $100 works better for me. A few movies and 100 albums is enough for me.

I did return a portable DVD player once to Target that was actually broken, and they didn't charge me anything (I was expecting to pay the fee.) Seems like a loophole for the less scrupulous, but in my case the player really did break.

Actually I called my local Super Target as well as one of their online CSRs and both assured me no restocking fee.

Seeing as I got their names I have a feeling Target won't harass me about a restocking fee if it came to that.

[jmpage2]

No, I just told them that it was a gift and I wasn't sure if the person was like it. Since technically it's a gift to myself and I'm not sure if I'm 100% in love with the touch I don't feel that I was misleading them.

In any event they didn't seem concerned about a restocking fee of any kind and as I said if you're concerned about this get the names of the people that tell you there won't be a restocking fee and you should be covered in any event.

[madmaxmedia]

Thanks. I went ahead and placed an order for an 8GB. It won't ship for awhile anyway.

With free shipping, 4.4% Fatwallet cash back, and the 10% coupon, the price came to around $255 plus tax, that's pretty sweet!