Ok so this is my story. i ordered an ipod touch 16gb on september 14th from bestbuy.com via giftcard. i bought an insanely big gift card since i don't have a credit card and had to preorder it online. So i got in on the 18th, via 1 day shipping and it was awesome at first. until i figured out i had the negative black problem. it is really bad too. so i delt with it for a day and now today i had a day off work so i tried to get an exchange. of course every best buy and apple store around is out and i called best buy and they were complete JERKS and told me i had to send it in and then wait on the backorder with everyone else. so i went to the store and they couldn't do anything since my store was told they WON'T be getting ANY touches. so i called apple and they said i could exchange it at a store but the stores don't have any touches. ha, wow. so i called best buy back and was like LOOK, i want an ipod sent to me but i'm not returning this thing til i know it is in the mail. so the lady ranted on and on and on. finally she ended up crediting my account 11 dollars (for my shipping since i complained that i paid for something to get here faster when it was defective) AND SHE RESHIPPED AN IPOD TOUCH. i have an ipod touch on my best buy account on backorder for ZERO dollars. so as soon as they come in stock they will ship it. here is the catch, i ordered via gift card without a credit card attached to my account so they can't charge me for my first one if i don't return it when i get the new one. so i guess i don't have to return it to the store and get a free ipod. i'm pretty happy.