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Sevv
Oct 3, 2007, 06:15 AM
Has anyone been able to get through to the Regents Street Store today? I have been trying for the last 2 hrs.

It is pathetic customer service, I mean seriously how difficult it is? They know everyone wants a Touch so why dont they put a small note on the start of there oh so annoying answer machine message saying if they have any in stock or not.

Rubbish! Or... have more than one person answering customer calls.


Jaffa Cake
Oct 3, 2007, 06:19 AM
If they have a message saying that Touches are in stock, then they sell out and people hear the 'in stock' message before they're able to change it, there'll be a load of irate people posting here that they had a wasted trip to the store.

They're only thinking of us and I applaud them for it. :)
dcv
Oct 3, 2007, 06:36 AM
They could have a facility on their web page to show availability of the most popular products though, like they do with the iPhone on the US Apple retail (http://www.apple.com/retail/fifthavenue/week/20070930.html) pages.
Sevv
Oct 3, 2007, 06:49 AM
Does anyone know if Regents Street has any ?
pogwilson@ntlwo
Oct 3, 2007, 07:37 AM
Hi - they didn't have any yesterday. I was told to try again Friday. It would be helpful if the Apple Stores did have an online indication of stock status for their products. You'd think it would show off their IT support :D
Sevv
Oct 3, 2007, 07:52 AM
Still! cant get through, terrible terrible customer service!
Lost Hammer
Oct 3, 2007, 08:09 AM
I was in there 5 mins ago and they had them in stock.
jonnyb
Oct 3, 2007, 08:23 AM
Does anyone know if Regents Street has any ?

It's Regent Street. No 's' ;)
tompy
Oct 3, 2007, 10:14 AM
i picked up 2 ipod touches from the regent st store today at about 2 o clock, they only had a few though.
Kernow
Oct 3, 2007, 10:18 AM
I had a similar problem last week trying to call the Kingston store to see if they had any MacBook Pros in stock - took me five attempts across the space of a couple of hours to actually get hold of someone I could ask - it just kept ringing and ringing.

They could have a facility on their web page to show availability of the most popular products though, like they do with the iPhone on the US Apple retail (http://www.apple.com/retail/fifthavenue/week/20070930.html) pages.

Now this would be a great idea :)