PDA

View Full Version : Friends engraved 3rd gen nano came as a lemon...




grizzlybrice
Oct 8, 2007, 02:35 AM
So my roommate just splurged for a black iPod nano, he got it engraved from the website, but it came in as a lemon.

The connecting port on the bottom connected fine at first but on a second try it didn't fit right and we think something inside the bottom got bent. Now the connector kind of "smushes" in and doesn't connect with the computer at all, nor to his new Nike+ he got to go with it.

So what we were wondering, what should he do? I mean, the apple store for repairs is the most logical decision, but how will the engraving hinder things? Could he exchange it in store if repairs can't be made? He's getting pretty frustrated with it now (kind of fun to watch actually...) and I thought I'd lend a hand by reaching out to the community I can trust.:D

gB



rockthecasbah
Oct 8, 2007, 05:36 AM
Just simply returning engraved iPods are what causes trouble with engravings from my experience. If you just bring it to the genius bar and tell them the problems you're having with it, they should just take it and treat it like any other iPod in need of testing/service.

synth3tik
Oct 8, 2007, 05:53 AM
You will not be able to get a replacement, but they will look at it and give you a course of action.


PS tell your friend- Engraving is a gimic to keep the flood of used iPods down (a very small amount). It gives Apple more money. Thats all.

Fuchal
Oct 8, 2007, 07:33 AM
You will not be able to get a replacement, but they will look at it and give you a course of action.


PS tell your friend- Engraving is a gimic to keep the flood of used iPods down (a very small amount). It gives Apple more money. Thats all.

Of course he will be able to get a replacement. It just wont be engraved.

techlover828
Oct 8, 2007, 07:47 AM
Of course he will be able to get a replacement. It just wont be engraved.

I'm pretty sure you can get the new one engraved as well.

Maccleduff
Oct 8, 2007, 11:41 AM
Maybe somehow you damaged the dock donnector by pulling it out too forcfully? Theres two "buttons" on each side of the connector head which need to be pressed before the cable can be pulled out of the ipod.

grizzlybrice
Oct 10, 2007, 11:05 PM
Well, Apple sent him a box to return it. We'll see if anything happens :) Took one day for it to show up, and they said up to seven days for it to come back to him. Hopefully they fix it, I can't stand his huffing and puffing anymore. :D

gB

mrkramer
Oct 10, 2007, 11:16 PM
Of course he will be able to get a replacement. It just wont be engraved.

I think they can take off the engraved back and stick it onto a new good iPod.