EST US - FedEx Delivery Exception

[shoe11]

Anybody else have this reported in their Leopard package tracking? Originally I had this morning by 10:30am, but I was just recently updated with a Delivery Exception "Future Delivery Requested" and now my delivery time is pushed back to 7pm today. Apple trying to make sure EST folks receive it as close to 6pm as possible? Only thing I can think of as I surely never made a late delivery request.

~shoe

[canyonblue737]

mine continues to say by 10:30 AM here in Chicagoland. it is at the local sort facility but does not yet show on truck at 8:00 AM. my iMac is totally ready... the moment the disk comes in the door the massive ERASE begins.

[FJ218700]

that's unfortunate, perhaps you can go to your local FedEx place and pick it up anytime today.

[DoreanGrae]

As of 7:50 AM, mine's on FedEx vehicle for delivery.

(in Manhattan)

[shoe11]

well mine didn't update to reflect the change until 8:37am...Have to believe it's just a request that Apple made to get us as close to regular store release at 6pm. Mine only got to "At local FedEx facility".....Actually I suspect it could be also a matter of relation to major metro areas. I'm close to the airport sort facility, but not being say in DC proper might also be why the kickback.....just creates a minor headache for me having someone home to sign for it now that's all......kinda like 2nd Xmas emotions today if you know what I mean.

;-)

[DoreanGrae]

well mine didn't update to reflect the change until 8:37am...Have to believe it's just a request that Apple made to get us as close to regular store release at 6pm. Mine only got to "At local FedEx facility".....

You'll probably still get it before 6. FedEx doesn't update instantly. I checked at 7:30 and the last activity was at 8 PM last night. I checked when I got here to work and it was updated with activity at 5:30 AM and 7:50 AM.

[esco]

mine still shows as on fedex vehicle for delivery and on time for 10:30AM...I really hope they don't push it back though because the University's package center closes at 5pm:(

[stellarceltic]

Mine still says today by 10:30am. That's in an hour and 15 minutes.

It left Indianapolis at 7:06am (a little over 2 hours ago). I live in South Jersey.

I highly doubt it's coming before 10:30...

[KershMan]

Mine was delivered in Manassas, VA at 08:07 AM. The wife has it waiting for me:-)

[shoe11]

Mine was delivered in Manassas, VA at 08:07 AM. The wife has it waiting for me:-)

Alright then some other problem cuz if it can get to Manassas before Ashburn then something else is going on! :D

[seh80]

Mine just got pushed back to 5pm. I stayed up ALL NIGHT for this. :mad:

[ncshawng]

As of 7:50 AM, mine's on FedEx vehicle for delivery.

(in Manhattan)


Same here in Charlotte, NC.

[shoe11]

Mine just got pushed back to 5pm. I stayed up ALL NIGHT for this. :mad:

Feels like someone just yanked the "binky" right out of your mouth doesn't it???

:p

[malenfant]

FedEx just delivered me my copy of Leopard. :)

And no, in case you were wondering, it does not come with a t-shirt. If you want one of those, you will need to go to an Apple Store.

[ncshawng]

well mine didn't update to reflect the change until 8:37am...Have to believe it's just a request that Apple made to get us as close to regular store release at 6pm.

;-)

No way. If Apple wanted them delivered later in the day, they would have used a different shipping rate (overnight standard?). Believe it or not, Apple doesn't have that much clout with FedEx. Once the packages are in FedEx's hands, FedEx controls the delivery protocols, not Apple.

[thestaton]

could be due to the extreme fog / visibility this morning. Here in KY it's horrible this morning.

[stellarceltic]

Mine still says today by 10:30am. That's in an hour and 15 minutes.

It left Indianapolis at 7:06am (a little over 2 hours ago). I live in South Jersey.

I highly doubt it's coming before 10:30...

9:08 AM

At dest sort facility

PHILADELPHIA, PA

:D :D :D

[wordmunger]

Mine just got pushed back to 5pm. I stayed up ALL NIGHT for this. :mad:

What were you doing? Aren't you supposed to stay up all night *after* you get Leopard?

[ncshawng]

Mine just arrived, 9:34 AM in Charlotte, NC area.

[spyker3292]

Mine was out for delivery and then I got that... same times too.... WI

[SLAPSHOTW]

Mine is delayed also (sent to Manhattan). I called Fedex and they told me that a delivery delay had been requested by "ACI Management." I don't have an ACI Management, but do you know what is sometimes called ACI?

Apple Computer, Inc.

Looks like they're trying to hold up delivery.

[ichii]

I have the same message it was delivered by 10:30am, but now it say by 5pm Delivery Exception. I think Apple wants it close to 6pm as possible.
My tracking number doesn't seem to work now O.o

[sblasl]

Mine is on the truck taking a rainy ride through the Ozarks this morning.:cool:


The wife has it waiting for me:-)

She has what waiting for you?;)

No way. If Apple wanted them delivered later in the day,...

They would have used UPS.:rolleyes:

[ksgant]

The last tracking for mine was "Arrived at FedEx location INDIANAPOLIS, IN" at 2am...no update since then and it's 9:40am here now...yet it still says estimated delivery by 10:30am

[shoe11]

Mine is delayed also (sent to Manhattan). I called Fedex and they told me that a delivery delay had been requested by "ACI Management." I don't have an ACI Management, but do you know what is sometimes called ACI?

Apple Computer, Inc.

Looks like they're trying to hold up delivery.

A few more posts like this and we can call "Shenanigans"

:p

Maybe slowing delivery for locations in close proximity to Apple retail stores....Nothing else to do right now except speculate....

[seh80]

What were you doing? Aren't you supposed to stay up all night *after* you get Leopard?

Backing my stuff up. I had a big mess. :o I just wanted to be ready to run to the door, ready to play as soon as it was delivered. Guess I can go to bed now though. Arg.

[Kelleheretic]

8:23 AM On FedEx vehicle for delivery NEW CASTLE, DE

woooohooooo!

[desenso]

Mine was also on the truck, scheduled for a 10:30am delivery, and it just updated stating a delivery exception. The only problem is, mine now says the expected delivery is October 29th!

Not going to overreact yet, but if I don't get it by tonight Apple will force me to ***** a brick.

[DavidLeblond]

Boo.:mad:

[kbmb]

If this is truly Apple pulling this crap, I'll be pissed.

Why do they care so much about people getting it before 6pm? We all legally purchased it.

-Kevin

[desenso]

Update: 10 minutes after the "delivery exception" my package is now shown as delivered.

Home by 3pm to play with it. Woot!

[Chupa Chupa]

I just tracked mine and it's on the van BUT also has the "delivery exception" and notes "Future Delivery Requested." The estimated delivery time also went from "By 10:30am" to "By 6:00pm."

This kinda of annoys me as both a customer and an AAPL shareholder

As a customer Apple set up the expectation it would be delivered by 10:30pm. Then they backdoor a request for later delivery.

As a shareholder if Apple wanted later delivery then why did they pay for "priority" delivery when "standard" would have done the same thing and saved them a $1 or two per package?

Clearly the delayed delivery is just a "request" and FedEx has the option to honor it or not depending on the route. Some people will get it this AM others will not. It makes zero sense that Apple would do this except to be jerky. Again, they could have just sent them out "standard next day," rather than "priority."

Also given that Leopard has launched in most of the world by now I don't see why Apple is being so anal that a few get it a couple hours early. The people that pre-ordered are not going to their "party" anyway. And it's just an OS. In a year who will even remember.

Boo to Apple on this move.

[desenso]

@ Chupa Chupa – If this isn't just FEDEX being ******* at package tracking and Apple did try to orchestrate a late delivery, it would be entirely within their rights to do so. The product officially launches at 6pm delivery time.

Your anger as an Apple shareholder is founded on speculation alone. Steve didn't hit up his local FEDEX/Kinkos with 500,000 boxes under his arm, and he certainly didn't pay the standard rate. It's painfully obvious that a special deal will have been negotiated, and your presumption that you're paying a premium for a privilege later taken away is almost certainly wrong.

Anyways, as I noted, 10 minutes after the exception posted, mine got delivered. My new assumption is that FEDEX are dumb.

[DavidLeblond]

Perhaps so many people ordered leopard that it overloaded the carriers and they realized they couldn't possibly get the packages out by 10:30?

[MattG]

FedEx got here 10 minutes ago. I am Leopardizing my MBP as I type :)

[spyker3292]

I called fedex... they got a request to not deliver it until monday :mad:. But I asked if I could get it earlier and he said he sent a message to my local fedex place and they will call me. If I don't get a call in 2 hours I'm calling back. If It doesn't come before 6pm I am returning it once it comes and going to the launch party.

[spyker3292]

FedEx got here 10 minutes ago. I am Leopardizing my MBP as I type :)

what's your time?

[MattG]

what's your time?

10AM EST

[KershMan]

Mine is on the truck taking a rainy ride through the Ozarks this morning.:cool:




She has what waiting for you?;)



They would have used UPS.:rolleyes:

Leopard, and hopefully a nice glass of bourbon for when I get home after lunch to start the installs. We have the family pack and I have 5 installs to do today/tonight:-)

[shoe11]

Could also be a simple volume issue as well. I mean hard to imagine exactly how many each driver got hit up with this morning. Biggest issue for me was that I had signature coverage up to 10:30am based on what FedEx provided and so I didn't complete the Signature waiver that I could have. So now I have to rework how I'm going to receive it.

If it's Apple trying to play the delivery time that's a bit paranoid in my opinion. Course if it was in a big market close to retail stores how many would want to bet that some folks might try to head over to one and try to sell their copy before the 6pm release.

~shoe

[RRK]

I called fedex...

Oh come on, Apple wouldn't do that unless they were shipping a virus or something. Mine just got pushed back to by 12:00pm. :)

My guess is that they requested that drivers try to deliver at the end of their route rather then at the beginning.

[Chupa Chupa]

@ Chupa Chupa – If this isn't just FEDEX being ******* at package tracking and Apple did try to orchestrate a late delivery, it would be entirely within their rights to do so. The product officially launches at 6pm delivery time.

Your anger as an Apple shareholder is founded on speculation alone. Steve didn't hit up his local FEDEX/Kinkos with 500,000 boxes under his arm, and he certainly didn't pay the standard rate. It's painfully obvious that a special deal will have been negotiated, and your presumption that you're paying a premium for a privilege later taken away is almost certainly wrong.

Anyways, as I noted, 10 minutes after the exception posted, mine got delivered. My new assumption is that FEDEX are dumb.

Listen, I'm not some naive college kid that doesn't know how business works because I have my own. I ship a TON of packages via FedEx every week. Of course Apple has a contract rate with FedEx. DUH! But even contract rates are going to scale between levels of service. Whatever Apple's contract rate for "priority" service is, it's rate for "standard" service is lower. Maybe it's $.50, but it's lower.

As for the "Future Delivery Requested," that is a shipper directed request. FedEx has it's own delivery exceptions for delayed delivery caused on it's end or by weather.

Also, I'm not saying Apple doesn't have the right to request delivery any time it wants. Clearly it does. My point is that its bad form to give a customer the impression something is going to arrive by a stated time (10:30 for priority) when you are hiding the fact you requested a delayed delivery.

Had Apple just set the shipping for "standard," I'd have been fine with that. In business you under promise and over deliver, not the other way. I know Apple understands this philosophy because they do it with their earnings estimates each quarter. Why they didn't follow that rule here confounds me.

[Kelleheretic]

Should be here in the next 30 minutes... It's on the truck, I never got an exception notice, and the site still says delivery by 10:30. Thank goodness for Walker: Texas Ranger reruns...

[seh80]

Update: 10 minutes after the "delivery exception" my package is now shown as delivered.


Me too. Good times! :)

[DoreanGrae]

Mine is delayed also (sent to Manhattan). I called Fedex and they told me that a delivery delay had been requested by "ACI Management." I don't have an ACI Management, but do you know what is sometimes called ACI?

Apple Computer, Inc.

Looks like they're trying to hold up delivery.

They haven't gone by ACI for a few months now. They dropped "Computer," so now packages are listed as coming from "AI"

I just got the delivery exception now. Wtf. Been on the truck for delivery since 7:50 and at 9:47 the "future delivery requested" crap showed up. Now listed as by 3:00 PM.

[kkat69]

Mine shows the same exception, by 5pm.

That's fine. No harm. I'm not gonna sit and whine about it. I'm at work so nothing I CAN do about it. It'll be there for me when I get home. I've got lots of time in the future to play with Leopard.

[jbellanca]

Apple trying to make sure EST folks receive it as close to 6pm as possible? Only thing I can think of as I surely never made a late delivery request.

~shoe

Just got mine in Atlanta, so... No.

[kjr39]

Fedex had a 'customer not home or business closed' exception at 9:00AM. Funny, the driver said he was here at 8:53, which would be the time that I was sitting and eating eggs.

I called up Fedex and the guy said the driver never even came down my street! They are rescheduling the delivery for today.

Good thing I don't have anything planned....

[kbmb]

Well Live Free or Die here in New Hampshire....FedEx just dropped off my copy!

Woohoo....off to install!

-Kevin

[isalex]

Mine just got pushed back to 5pm. I stayed up ALL NIGHT for this. :mad:

same here, im in orlando, fl. booohoo! :)

[rob5]

No way. If Apple wanted them delivered later in the day, they would have used a different shipping rate (overnight standard?). Believe it or not, Apple doesn't have that much clout with FedEx. Once the packages are in FedEx's hands, FedEx controls the delivery protocols, not Apple.

Apparantly they do. Just got this on my priority overnight package that said 10:30am delivery:

"10:17 AM - Delivery exception - Future delivery requested"

[jbellanca]

I mean hard to imagine exactly how many each driver got hit up with this morning. Biggest issue for me was that I had signature coverage up to 10:30am based on what FedEx provided and so I didn't complete the Signature waiver that I could have. So now I have to rework how I'm going to receive it.

In my small delivery area in Atlanta, the driver said he already had delivered about 50 and had a hundred more in the truck. And I got mine at 10AM, so that could be the reason, just logistics. And my delivery area isn't very big over here either.

[island]

My copy came in this morning at 10AM from Fedex and I'm in Norwalk, CT.

Didn't really matter though since I downloaded Leopard GM last night! :p

[shoe11]

In my small delivery area in Atlanta, the driver said he already had delivered about 50 and had a hundred more in the truck. And I got mine at 10AM, so that could be the reason, just logistics. And my delivery area isn't very big over here either.

Yep, must be crazy volume for certain drivers. Just no physical way for them to make all the stops within the timeframe provided.

[rob5]

Now my delivery is pushed back to Monday:

Estimated delivery Oct 29, 2007 by 10:30 AM

[DoreanGrae]

Yep, must be crazy volume for certain drivers. Just no physical way for them to make all the stops within the timeframe provided.

I can't imagine how many trucks they have out for my delivery area (Manhattan).

[itguy06]

Mine is pushed back to by 4pm. Called Fedex and the person I spoke with stated that there was a service delay on Ingram Micro packages and that they are being pushed back because of that. (Apple does use Ingram for some of their distribution)

Mine came from CA, so I wonder if the wildfires had anything to do with it?

Guess I'll just have to wait. :(

[shoe11]

Now my delivery is pushed back to Monday:

Estimated delivery Oct 29, 2007 by 10:30 AM

This now will cause displeasure to lots of folks.

[shoe11]

Mine is pushed back to by 4pm. Called Fedex and the person I spoke with stated that there was a service delay on Ingram Micro packages and that they are being pushed back because of that. (Apple does use Ingram for some of their distribution)

Mine came from CA, so I wonder if the wildfires had anything to do with it?

Guess I'll just have to wait. :(

Yeah FedEx does have a blurb about the wildfires affecting deliveries....but while mine came from CA, it's already here local, but still delayed.

[desenso]

Listen, I'm not some naive college kid that doesn't know how business works because I have my own. I ship a TON of packages via FedEx every week. Of course Apple has a contract rate with FedEx. DUH! But even contract rates are going to scale between levels of service. Whatever Apple's contract rate for "priority" service is, it's rate for "standard" service is lower. Maybe it's $.50, but it's lower.

As for the "Future Delivery Requested," that is a shipper directed request. FedEx has it's own delivery exceptions for delayed delivery caused on it's end or by weather.

Also, I'm not saying Apple doesn't have the right to request delivery any time it wants. Clearly it does. My point is that its bad form to give a customer the impression something is going to arrive by a stated time (10:30 for priority) when you are hiding the fact you requested a delayed delivery.

Had Apple just set the shipping for "standard," I'd have been fine with that. In business you under promise and over deliver, not the other way. I know Apple understands this philosophy because they do it with their earnings estimates each quarter. Why they didn't follow that rule here confounds me.

Apple never indicated that it would arrive in the morning, FEDEX did. In fact, when I was on the phone talking to an Apple salesperson to change my billing information, he said (unprompted) that the package would arrive "at around 6pm" local time.

Your beef is with FEDEX, and it's entirely likely, as I've TWICE pointed out, that it's just a tracking issue, given that my delivery was 10 minutes after the exception.

I'm glad you're not naive, but your original post WAS based on pure speculation, and it came off as overly simplistic and sensationalist.

[stellarceltic]

It is currently 10:39 AM EST. My estimated delivery still says Oct 26, 2007 by 10:30 AM.

At 9:08 AM, the status was "At dest sort facility" in PHILADELPHIA, PA. I live in South Jersey, so Philly is about 10-15 miles.

It's been there for an hour and a half now :(

[itguy06]

Yeah FedEx does have a blurb about the wildfires affecting deliveries....but while mine came from CA, it's already here local, but still delayed.

Mine is local as well. Actually about 10 mins away from here. That's the hard part - If I knew it was going to be delayed, I could have picked it up on my way in to work.

[desenso]

Now my delivery is pushed back to Monday:

Estimated delivery Oct 29, 2007 by 10:30 AM

Mine said the same, and then got delivered a few minutes later. I wouldn't stress too much.

[ksgant]

Mine is still stuck at Indianapolis it looks like. I called FedEx and they're showing the same thing. 10:30am (which I know, is an "estimate" only) has come and gone and still nothing has been updated on my tracking.

No hold, no exception. Just last scanned at Indianapolis at 2am and then it went into the nether it looks like. :rolleyes:

But FedEx has done this before. Seems their tracking isn't really up-to-date on things. I've had stuff delivered when the tracking web-site hasn't even shown it's shipped yet.

If this gets pushed back to Monday, I'm going to be pissed.

[miranda.danny]

SO DISAPPOINTED!!!!

WAS: Estimated delivery Oct 26, 2007 by 10:30 PM
NOW: Estimated delivery Oct 26, 2007 by 12:00 PM

Oct 26, 2007
10:00 AM Delivery exception WARWICK, RI Future delivery requested

8:10 AM On FedEx vehicle for delivery WARWICK, RI

7:51 AM at local FedEx facility WARWICK, RI

4:04 AM Departed FedEx location NEWARK, NJ

Oct 25, 2007
2:54 PM Left origin MIDDLETOWN, PA

2:15 PM Picked up MIDDLETOWN, PA

6:53 AM Package data transmitted to FedEx

[jtbrighten]

Same here. I called both companies. The lady at Fedex was nice and apologetic. She explained that Apple put in the request for delivery exception.

My telephone call with Apple was very awkward because the dude kept denying that they had put in the request. He gave me three different answers during one telephone call. I don't see why they wouldn't just give me a straight answer. I expect this from HP, Dell, etc., but not Apple. I filed a complaint and I will also be sending a letter. (Yeah, I am one of those people)

Now, I feel that I have wasted the first part of my morning waiting for something that isn't going to come when originally promised. If they wanted it delivered by 5PM, then I should have been told this somewhere. If they had put in this exception yesterday or even early this morning I would have gotten over it. But they put it in at 10:13. 17 minutes before scheduled delivery.

PS: I am blaming Apple instead of FedEx, because if it was supposed to be shipped this way, then it should have been changed as soon as it went out, not 17 minutes before delivery.

[shinji]

Same here, but mine says until 2. I called Fedex and they told me that was the driver's way of saying it was delayed. Jerks.

[spyker3292]

I just called Apple, the person seemed all pissed and said how it's all fedex.

[GutBomb]

My delivery exception came in at 10:04, after it had been on the truck for delivery for 2 hours. It says it will arrive today by 3. This is the first thing I've ordered that has been shipped via FedEx since I moved to my new apartment so of course they have no standing order for signatures for me. I had to take the morning off of work for this, so now it looks like I'm taking the whole day off.

A Penske van just showed up and delivered 2 fedex packages to people in my apartment building but neither package was for me.

[DoreanGrae]

I just called Apple, the person seemed all pissed and said how it's all fedex.

I'm sure you were the 12098123074th person that's called about this today. Can't say that I feel bad for the CS people at Apple though. If they're going to do this, they should expect the backlash for it.

[spyker3292]

I'm sure you were the 12098123074th person that's called about this today. Can't say that I feel bad for the CS people at Apple though. If they're going to do this, they should expect the backlash for it.

Ya, now I just called fedex (again). The person said that it should come within the guaranteed delivery time of 10:30 (30 more minutes) but that some messages have to sent to the driver and I should get a call back sometime. Now I'll just go watch some shows I EyeTVed and wait ;).

[rob5]

Now my delivery is pushed back to Monday:

Estimated delivery Oct 29, 2007 by 10:30 AM

Just an update to this - the lady on the phone said it should arrive by end of business day, and as she said that the FedEx truck pulled up with my package :)

[Chupa Chupa]

Apple never indicated that it would arrive in the morning, FEDEX did. In fact, when I was on the phone talking to an Apple salesperson to change my billing information, he said (unprompted) that the package would arrive "at around 6pm" local time.

Your beef is with FEDEX, and it's entirely likely, as I've TWICE pointed out, that it's just a tracking issue, given that my delivery was 10 minutes after the exception.

I'm glad you're not naive, but your original post WAS based on pure speculation, and it came off as overly simplistic and sensationalist.

Sorry, they did indicate AM delivery. My order from Day 1 listed "Prority Overnite" as the delivery method. "Priority" is a 10:30am delivery service for a metro area. OTOH "Standard" is a 4pm delivery service for businesses, and 6pm for residential. Furthermore since I rec'd my tracking number yesterday it said "Delivery By: 10:30am."

My beef IS NOT with FedEx (at least not this time). The delayed delivery request is just that a request, but it is a request made by the shipper. FedEx will still deliver based on its own logistics. That is why some are still getting their copy at 10:30.

And it's not a tracking issue either. It's past 10:30 here and the AM FedEx guy has already made his deliveries. He didn't have any Leopard pkgs w/ him. The pkg is probably with the PM FedEx guy.

My post was made on speculation, yes, but educated speculation based on my own long experience with FedEx, not just pulling junk out of my backside. I was just commenting. You are the one getting all bent out of shape that I'm criticizing Apple here.

[kjr39]

Fedex had a 'customer not home or business closed' exception at 9:00AM. Funny, the driver said he was here at 8:53, which would be the time that I was sitting and eating eggs.

I called up Fedex and the guy said the driver never even came down my street! They are rescheduling the delivery for today.

Good thing I don't have anything planned....

So, it just arrived and the fedex guy said that the shipper requested that Fedex not deliver until the afternoon, but he had no other way to put it into the computer. Apple is trying to delay us from getting it in the morning...

Also, he had 9 of the same exact shipments to deliver today. Wow. 9.

[Khryz]

Westchester, NY here. I also received the future delivery request at around 9:07. Says it'll arrive by 4:30 PM.

I really don't care when I get it, so long as I get it today. If it gets pushed back till Monday I'm going to be pretty aggravated. Not a smart move to release something like this on a Friday, where one slip up would cost the customer a weekend to wait.

I also don't get why they're delaying us when people in Japan already have it!

[ksgant]

Just got off the phone with FedEx's tracking department and they state that it's stuck in Indianapolis and won't be delivered today! :mad:

They said it was a package miss-labeled or something and that they apologize blah blah blah. Even though the web-site still indicates that it will be delivered today by 10:30am.

So I said, when will it be delivered then? She said she didn't know. :mad:

FedEx really screwed up on me here.

[RRK]

Sorry, they did indicate AM delivery. My order from Day 1 listed "Prority Overnite" as the delivery method. "Priority" is a 10:30am delivery service for a metro area. OTOH "Standard" is a 4pm delivery service for businesses, and 6pm for residential. Furthermore since I rec'd my tracking number yesterday it said "Delivery By: 10:30am."

My beef IS NOT with FedEx (at least not this time). The delayed delivery request is just that a request, but it is a request made by the shipper. FedEx will still deliver based on its own logistics. That is why some are still getting their copy at 10:30.

And it's not a tracking issue either. It's past 10:30 here and the AM FedEx guy has already made his deliveries. He didn't have any Leopard pkgs w/ him. The pkg is probably with the PM FedEx guy.

My post was made on speculation, yes, but educated speculation based on my own long experience with FedEx, not just pulling junk out of my backside. I was just commenting. You are the one getting all bent out of shape that I'm criticizing Apple here.

If it was Apple then why are the "delivery exceptions" made at different times? Mine was made at 8:44am and pushed my delivery from 10:30am back to 12:00pm. It seems more likely to me that the drivers are making these requests as some others have been told.

[mrbrown]

Mine was delivered at 9:53 this morning in Baton Rouge, Louisiana, and I left a signature waiver at the house.

Hopefully, "ACI Management" doesn't make them come back and take it away before I get home... lol

[dvdrtrgn]

She said that she knew something was odd when everyone, she delivered these little boxes to, was at home. I mentioned the delivery exception (future delivery requested). She said that happens sometimes when they don't think they can make it by 10:30.

I infer from this that FedEx gets an exception from Apple to deliver later due to sheer volume of deliveries. :o

[spyker3292]

Wow! How last minute can she be. Truck just got here. The time 10:27, 3 minutes to spare. Talked to the person, apparantly they had too many and decided not to deliver all of them now BUT since I called a bunch she delivered it. So CALL FEDEX A LOT ;)

18004633339

[DoreanGrae]

She said that she knew something was odd when everyone, she delivered these little boxes to, was at home. I mentioned the delivery exception (future delivery requested). She said that happens sometimes when they don't think they can make it by 10:30.

I infer from this that FedEx gets an exception from Apple to deliver later due to sheer volume of deliveries. :o

That's actually a very, very good point. Everyone's assuming that the request went from Apple to FedEx, but it's easily believable that it actually went the other way and FedEx requested from Apple to deliver later because they were having trouble meeting the 10:30 target.

[bob5820]

No way. If Apple wanted them delivered later in the day, they would have used a different shipping rate (overnight standard?). Believe it or not, Apple doesn't have that much clout with FedEx. Once the packages are in FedEx's hands, FedEx controls the delivery protocols, not Apple.Not so sure about that. This morning around 6am tracking showed my package would be delivered by 10:30. At 10am I checked again and saw that my package was on the truck for delivery, but that there was an exception error and the time had been pushed back to 5pm. I called FedEx, and the representative said she didn't see any reason for the exception and that my package should have been delivered by 10:30. She told me she would call the delivery facility, who in turn would check with the driver. She then told me that the delivery facility would call me back when they learned something. The driver showed up with package at 11am and told me that he delivered in as soon as he could. About 15 minutes latter Fedex left a message on my machine that the shipper, "Ingram software" gave them the OK to deliver the package after 10:30am, and that my package would be delivered sometime to day. I'm not sure who Ingram Software is, possibly one of the companies pressing disks, but apparently they instructed FedEx not to deliver before 10:30 am

[chadbarbe]

And they said that their drivers are requested future delivery exceptions because they're so overwhelmed by the number of leopard shipments they have.

[GutBomb]

I'm not sure who Ingram Software is, possibly one of the companies pressing disks, but apparently they instructed FedEx not to deliver before 10:30 am

They are one of apple's distributers, and No, they did not "instruct" FedEx to not deliver before 10:30, but they told fedex that if they can not make all their deliveries by 10:30 that they will grant an exception, and they can deliver after 10:30.

Apple doesn't care what time we get it, Ingram doesn't care what time we get it. They just need to have these "delivery exceptions" documented for when they get the fedex invoice so they know how much to pay.

[cuanurse]

My copy of Leopard was out for delivery before 8am. As of 10:20 it says delivery exception by noon. It is almost 12 and nothing.. I just checked! I live in a building where there is someone at the front desk at all times who signs for all packages so I have no idea why this 'delivery exception' is coming up. I do live near an Apple Store but that seems ridiculous that my location would be holding it up.

Ohhh... thanks GB- that makes sense!!!!

[robaround]

My FedEx delivery got pushed back to "expected by 3pm" after showing 10:30am since the shipment got entered. The "delivery exception requested" happened after it was on a FedEx truck. Who knew that FedEx/Apple had that sort of Big Brother control over the delivery systems.

In the same line of thought, it's also interesting that Apple.com has taken down the discussion thread on this issue. On their support/discussion boards it says "We'll be back soon. We are busy updating Apple discussions for you and will be back shortly." But thanks to Google, you know that the discussion used to exist. One Big Brother disagreeing with another Big Brother.

[diamond.g]

I still haven't gotten mine (wife is supposed to call) and the tracking site hasn't been updated since yesterday...

:( I am really excited and worried all at once.

[essinad]

At 10:09, I got the "Delivery Exception - Future Time" thing. At 11:21 I got "Delivery Exception - Customer Not Available" with a note saying it will be attempted again on Monday. I am sitting right here -- no one knocked.

At 11:30 I called FedEx and got a rep on the line without much of a wait. She couldn't figure out what the driver had done or why, but determined that my package is at a nearby FedEx facility. They have it sitting out waiting for me and I am on my way to go get it.

BOTTOM LINE: If you are getting the Exception notices, call FedEx and find out where your package is. You may be able to pick it up yourself today since it looks like they are dead serious about delivering on Monday.

By the way, I'm in Atlanta and I noticed someone upthread got theirs delivered this morning in Atlanta. I guess whether you get yours depends on how busy your particular driver is today or how hard he hit the bong this morning!

[vanny]

I live in Seattle. Today I got this:

Oct 26, 2007 8:26 AM
Delivery exception
SEATTLE, WA
Future delivery requested

I called FedEx and the woman said I wasn't there to sign for it. However, I completed the pre-sign online form and taped it to my door. The FedEx woman tried to argue that I probably taped it to the inside of the door where the delivery guy couldn't retrieve it. I said no and that he'd have to have x-ray vision to know it was there if that was the case. She apologized and said it will be attempted again around 4:30pm. Frustrating. What's up?:confused:

[Khryz]

I don't care if it's 9 PM as long as I get it today. I had it shipped to my house 1 hour away (I'm at college), and my parents are coming up tomorrow to bring it to me as well as watch the football game. If it comes Monday I'll have to drive home and then back here again to pick it up, which isn't really THAT bad but I still wanted it for the weekend.

[desenso]

Sorry, they did indicate AM delivery. My order from Day 1 listed "Prority Overnite" as the delivery method. "Priority" is a 10:30am delivery service for a metro area. OTOH "Standard" is a 4pm delivery service for businesses, and 6pm for residential. Furthermore since I rec'd my tracking number yesterday it said "Delivery By: 10:30am."


I see your point. Despite the "priority overnight" which was listed on my account, the Apple sales rep I spoke to still emphasized 6pm.

While I concede that your expectation in this light was reasonable, I think you could still argue that there might not have been sufficient flexibility in the systems to properly describe the shipping method Apple is using in this case, i.e. a "deliver at 6pm if logistically possible" method of delivery. Neither FEDEX, nor the Apple order status page allows for this.

Still, I concede in retrospect that your expectation of an AM delivery was more reasonable than I previously would have thought. But I don't think you can make the leap from frustration at your neglected expectation to outrage as a shareholder.

[onebloodonelife]

I got off the phone with a Fed Ex representative, and she promised that it won't be delayed past the 1pm mark for me. Hopefully, she's right.

[shoe11]

Just got back home from work early to pick up the wait. Status for me is still by 7pm. Out of curiosity did anyone notice if Apple provided a deadline time for delivery by the 26th?

[Ibjr]

I got off the phone with a Fed Ex representative, and she promised that it won't be delayed past the 1pm mark for me. Hopefully, she's right.

I had a 10:30 that was excepted at 9:15. I called, they said it will still on for 10:30. Then it moved to 12:30, i called and they said yes it will be by 12:30. It is now at 5:30. I hate fed ex. I had stuff I needed to do today (like fly down for the Florida Georgia game).

[DoreanGrae]

Tracking says delivered at 12:04 PM after the exception at 9:47 AM. I'm in Lower Manhattan.

[sorryiwasdreami]

Carlisle PA delivery:

10 a.m. Delivery exception

Estimated delivery
Oct 29, 2007 by 10:30 AM

I do admit I will pissed if it doesn't come until Monday.

[FreeState]

Errrr

Im supposed to be able to pick it up this morning.... sucks... its 9:40am here and its still in Indianapolis... strange route seeing I live in CA...

[shoe11]

So Dorean you got your copy now?

[VoodooDaddy]

Wow! How last minute can she be. Truck just got here. The time 10:27, 3 minutes to spare. Talked to the person, apparantly they had too many and decided not to deliver all of them now BUT since I called a bunch she delivered it. So CALL FEDEX A LOT ;)

18004633339

Mine is even better. Was sitting at home waiting, talking to wife on the phone.

- 945am I said "he has 45min left."

- 10am "30min left."

- 1020am "10min left. If hes not here at 1030 Im going to call FedEx and complain about priority overnight that I didnt pay for" (kidding)

- 1026am "4min left, I dont think he is going to make it"

- 1030am "hes late"....hear a low rumble from a truck on my street, look outside, hes just pulling up. Literally, 1030am delivery on the money.

:D

[EricBrian]

I get the same message.... saying delivery exception. FedEx told me that the will not be able to get it to me today. The guy was unable to say when I would get it.

:(


Also, he told me that the exception was at the request of the shipper.

[desenso]

Mine is even better. Was sitting at home waiting, talking to wife on the phone.


I'm sure your wife was very glad that to hear that it arrived. :p

[Clix Pix]

My Leopard arrived at the door at 10:15 AM sharp! :) Even as I type on this machine my MBP is beginning the installation.....

[DoreanGrae]

So Dorean you got your copy now?

Sadly not in my hands, as I'm at work for another 2 hours, but FedEx says it's waiting for me at home.

So yes. :D

[spyker3292]

2 minutes remaining! Installing now. If you get the exception CALL FEDEX the driver said she wouldn't deliver it if I didn't call

[DoreanGrae]

2 minutes remaining! Installing now. If you get the exception CALL FEDEX the driver said she wouldn't deliver it if I didn't call

Mine was delivered fine without calling.

[PlaceofDis]

mine still says that it'll be delivered by 10:30 am, even though thats an hour ago. i wouldn't be so upset if i would've woken up with an exception. or a change to 3pm. it was on the truck for delivery as of 8:15am this morning. and nada. no change.

just frustrating. and its not like this came out of anywhere. i'm sure apple has special terms and conditions with fedex. why wouldn't they have some extra people staffed for this morning? or would that just make some extra sense?

[ichii]

I just got mines at 12:25pm installing on my MacBook right now :D

[mrweirdo]

arg same thing happened to me here in Sacramento, CA. Mine now says deliver by 5pm. I too decided to stay up all night waiting for it since I was up half the night anyways. I'm very tempted to take a nap till this afternoon but of course if I do they will come and leave before i can get to the door or not ring the doorbell so i sleep right through it. Looks like I wont be installing leopard today as I'll be to damn tired ;)

[JNB]

Leopard just arrived, and I talked with the FedEx guy.

He said that Apple had authorized (not requested) delays beyond the 10:30am time because of the quantity going out. They had to do this because if FedEx couldn't meet the delivery time, there's penalties.

[stellarceltic]

mine still says that it'll be delivered by 10:30 am, even though thats an hour ago. i wouldn't be so upset if i would've woken up with an exception. or a change to 3pm. it was on the truck for delivery as of 8:15am this morning. and nada. no change.

just frustrating. and its not like this came out of anywhere. i'm sure apple has special terms and conditions with fedex. why wouldn't they have some extra people staffed for this morning? or would that just make some extra sense?

Same deal here. I've had a 10:30 AM EST delivery time since last night, and it is now 12:30 PM.

I still don't have an exception. It has just been sitting in the "dest sort facility" in Philly since 9:08 AM. I'm a freakin 15 minute drive... what's the deal?

[trinigodzila]

Wirelessly posted (Mozilla/5.0 (iPhone; U; CPU like Mac OS X; en) AppleWebKit/420.1 (KHTML, like Gecko) Version/3.0 Mobile/3A109a Safari/419.3)

as per the fed-ex website mine was delivered(left at the front door) at noon here in Long Island NY

[Crawn2003]

Yeah, same here...

Delivery by 10:30 a.m. EST.

Now says....

Delivery by 5 p.m. EST.

I'm going to be gone to a Leopard party by then!

~Crawn

And yes, I'm that much of a nerd! ;-)

[shoe11]

Called FedEx, seems like they have a "canned script" they're now using on all Leopard order calls as it was pretty clear to me from my call center days that she was reading right off a piece of paper. I was told that Apple and FedEx are working hard to ensure that all packages would be delivered by today as expected. So I specifically asked her to verify that I would receive mine by the stated time of 7pm and she said yes I would. We'll see.

Seems to me like Apple might get caught over-promising with this one though given the volume that FedEx is apparently handling for this rollout. Honestly instead of pissing people off with either having to take off longer from work or perhaps not getting it until after the 26th, really would have been better for them to only release it at the stores at 6pm and after that allow orders online.

[squeeks]

it dosent offically get released until 6PM so i dont know why everyone is getting so pissy about it already, chill...

i got mine
Oct 26, 2007 9:21 AM
Delivered

but a buddy of mine who pre-ordered panther like this said that when it was shipped it had a big sticker on it saying do no deliver until 6pm and just after 6 a fedex truck pulled up, the guy wasent their regular driver, and he asked what the deal was casue it was the only thing on the truck...so like i said..chill people.

[Telp]

I have the same message as the OP. This sucks. I wonder what it means.

[ksgant]

At least you guys are lucky, FedEx lost my package. They still don't know what happened to it after it arrived in Indianapolis.

Here's the web-page just taken 5 minutes ago:

http://myskitch.com/scottgant/skitched-20071026-124011.jpg

Notice that it still has the Estimated delivery for today at 10:30am. The tracking department called me and informed me that it will NOT be delivered today and that they're still looking for it. :mad:

[PlaceofDis]

it dosent offically get released until 6PM so i dont know why everyone is getting so pissy about it already, chill...

i got mine
Oct 26, 2007 9:21 AM
Delivered

but a buddy of mine who pre-ordered panther like this said that when it was shipped it had a big sticker on it saying do no deliver until 6pm and just after 6 a fedex truck pulled up, the guy wasent their regular driver, and he asked what the deal was casue it was the only thing on the truck...so like i said..chill people.

no it gets released today. and people are pissy because fedex says "by 10:30 am" and then doesn't show and no change in status. its frustrating. now if the orders had said "by 6pm" or "by end of day" i would agree with you.

[GutBomb]

it dosent offically get released until 6PM so i dont know why everyone is getting so pissy about it already, chill...

Some of us took a half-day off of work to stay home and sign for the package because sometimes fedex drivers don't honor the signature forms.

[blehpunk]

ok they didnt send mine out until late last night, and its in pennsylvania and i'm in california, so my delivery estimate is 11/1.....wtf?!!?!?

[desenso]

Some of us took a half-day off of work to stay home and sign for the package because sometimes fedex drivers don't honor the signature forms.

You, and others like you, are really the only victim of this whole charade. That burns.

[cuanurse]

Mine has been on a truck since 8am (the center is about 10 minutes away). The delivery was "excepted" and estimated time of arrival was 12pm. It is almost one and nada! I have to admit that I am a little anxious because I spent an extra $20 and got it from apple (rather than paying $110 and getting it from Amazon) just so I could have it today.

To anyone who has theirs- does the FedEx tracking sight saying "delivered" when it has been delivered or is there a lag with that? (I live in a building where the front desk accepts my mail. I have been down twice already and I ridiculous keep checking my empty mailbox. I would rather sit up here and keep checking online if it the status valid). Anyone?

[VoodooDaddy]

I'm sure your wife was very glad that to hear that it arrived. :p

She's out of town, just talking to be talking. I didnt call to specifically discuss the delivery.

[shoe11]

Some of us took a half-day off of work to stay home and sign for the package because sometimes fedex drivers don't honor the signature forms.

Or was it to recover from watching the Sox win game 2????

:)

[Cookiemonster]

Delivery Exception almost 30 minutes ago, just called in and asked them why my packages have a delivery exception problem every time
its getting annoying

She sent a request in for the driver to drop it off today sometime over the rainbow! I want my package!...

[Radam]

I just called and they said that fedex called apple and asked if they could push the delivery time back because of how many people were getting it today. I asked if there was anything she can do to get it to me soon, and she said there is nothing they can do. Apple has officially broken Fedex!!!

[Crawn2003]

Wirelessly posted (Mozilla/5.0 (iPhone; U; CPU like Mac OS X; en) AppleWebKit/420.1 (KHTML, like Gecko) Version/3.0 Mobile/3A109a Safari/419.3)

$100 rebate for early Leopard adopters!!!

I kid, I kid!!

~Crawn

[Khryz]

My Tracking was updated at 12:37 with On FedEx vehicle for delivery, whereas the estimated arrival time still says 4:30. The location is coming from about 15-20 minutes from my house but I'll bet they won't deliver it until the end of their route.

Most of your orders might have been updated as well.

[xBerserker]

I got the same thing. I called FedEX and explained everything. And they came back at delivered it at 11:06 A.M.

Bug FedEX! Let them know you need it today.

http://i22.tinypic.com/33uqrlv.jpg

[essinad]

At 10:09, I got the "Delivery Exception - Future Time" thing. At 11:21 I got "Delivery Exception - Customer Not Available" with a note saying it will be attempted again on Monday. I am sitting right here -- no one knocked.

At 11:30 I called FedEx and got a rep on the line without much of a wait. She couldn't figure out what the driver had done or why, but determined that my package is at a nearby FedEx facility. They have it sitting out waiting for me and I am on my way to go get it.

BOTTOM LINE: If you are getting the Exception notices, call FedEx and find out where your package is. You may be able to pick it up yourself today since it looks like they are dead serious about delivering on Monday.

By the way, I'm in Atlanta and I noticed someone upthread got theirs delivered this morning in Atlanta. I guess whether you get yours depends on how busy your particular driver is today or how hard he hit the bong this morning!

Success! I have it my grubby paws!

If you are in doubt of whether you will get it today and live anywhere near a FedEx distribution center, call and tell them to hold it for you and go get it!

[GutBomb]

Or was it to recover from watching the Sox win game 2????

:)

I'm from colorado and have been here for only 6 months. Recovering yes, but not from celebrations, LOL

[flir67]

I just called too, the fedex women was very nice and asked their team. she told me the product from apple since being so big and so many was late delivery to them and they were unable to guarentee a shipment date by 10:30am.

BUT

it will be delivered today sometime( they hope)

:)

oh well. fedex should have know they hit there limit with such a apple following. they just got a dose of apple and how big there following is. :)

I'll install it tonight after I get off work(if it comes today)

[flir67]

I wonder what fedex exec made that deal have all delivered by 10:30am.

I wonder since fedex is not following through on some orders what kind of refund for a mass shipping APPLE will get.

[megfilmworks]

Mine was on time for 10:30am, now @ 10:13am PST, I now have the dreaded delivery exception delivery by 4pm.
Hmmmmmm

[megfilmworks]

Mine was on time for 10:30am, now @ 10:13am PST, I now have the dreaded delivery exception delivery by 4pm.
Hmmmmmm

[boobooq88]

Mine was on a truck set for delivery by 10:30 am and then it got delayed til 4 pm by requested delay? WTF. Dam Apple. I wanted to be able to install it and play with it before I had to go to work. Now that doesnt look possible. :mad:

[keirmeister]

I too have been awaiting my delivery. I came to work and checked the FedEx tracking.

It had a "Delivery exception" as 8:43am ("Incorrect address").

Needless to say, I was PISSED, especially since the Apple receipt for the order clearly states my address.

I called FedEx, and the very nice and apologetic lady said they only had my apartment number listed.

How in God's name is that possible?

Well, she said I could pick it up in Moonachie, NJ later today or tomorrow. I live in Hoboken, NJ and don't have a car. I wasn't in the mood to pay for a Zipcar just to pick up software. The reason I pre-ordered Leopard from Apple (instead of picking one up at the Apple Store, CompUSA, or J&R) was because of the corporate discount. Having to get a car to drive to Moonachie to pick it up would be stupid.

So I gave her my proper address. At first I thought they would still deliver today, but she said it would have to be delivered on Monday.

That, like, totally ruined my morning.

I'm...glad...?...that I'm not the only one who is experiencing this problem, not that I wish this ill on anyone else. But reading this forum, I decided to check the FedEx tracking again.

Strange. As of 12:09pm, it's "On FedEx vehicle for delivery". Perhaps I called early enough to fix the problem. I might just get it today after all (I wanted to have the weekend to upgrade my MPB with Leopard on the new 250GB HD I bought for it).

As someone else noted, it indeed sounds like Apple broke FedEx.

Whatever. Just get me my bloody software delivered! ;)

[kevinwiz]

this is really stupid
http://i22.tinypic.com/so2sle.jpg

[DoreanGrae]

Mine was on a truck set for delivery by 10:30 am and then it got delayed til 4 pm by requested delay? WTF. Dam Apple. I wanted to be able to install it and play with it before I had to go to work. Now that doesnt look possible. :mad:

Oh for cryin' out loud, this is not Apple's fault! These were shipped via Priority Overnight, which is supposed to guarantee delivery by 10:30 AM the next day (as opposed to Standard Overnight, which is by 4:00 PM the next day). The "future delivery requested" is not a request from Apple, it's a request to Apple. FedEx is having a lot of trouble handling the massive amounts of shipments and they can't get them delivered by the 10:30 deadline, so they're requesting that Apple waive that deadline so they can have more time to get them out. Otherwise FedEx will get hit with all sorts of penalities for missing the time deadline on about 1 million packages.

Calm down. You'll get it today.

[TheSpaz]

Mine said Exception as well but, then it arrived about a couple hours later... Unfortunately I'm at work and can't install it until I get home tonight... It's gonna be a long day indeed.

[xBerserker]

Agreed, this will be a lonnnng day.

Mine said Exception as well but, then it arrived about a couple hours later... Unfortunately I'm at work and can't install it until I get home tonight... It's gonna be a long day indeed.

[shinji]

Oh for cryin' out loud, this is not Apple's fault! These were shipped via Priority Overnight, which is supposed to guarantee delivery by 10:30 AM the next day (as opposed to Standard Overnight, which is by 4:00 PM the next day). The "future delivery requested" is not a request from Apple, it's a request to Apple. FedEx is having a lot of trouble handling the massive amounts of shipments and they can't get them delivered by the 10:30 deadline, so they're requesting that Apple waive that deadline so they can have more time to get them out. Otherwise FedEx will get hit with all sorts of penalities for missing the time deadline on about 1 million packages.

Calm down. You'll get it today.

They deserve to get hit with the penalties as well as cancer and they should've allowed some people to pay for priority overnight and made free shipping standard overnight. I would gladly have paid for actual service and for Fedex to make the real commitment time.

Getting it today is not the issue, I should've gotten it by 10:30. If I only wanted to get it today, I would've gone to the Apple store and just bought it in person.

[megfilmworks]

Oh for cryin' out loud, this is not Apple's fault! These were shipped via Priority Overnight, which is supposed to guarantee delivery by 10:30 AM the next day (as opposed to Standard Overnight, which is by 4:00 PM the next day). The "future delivery requested" is not a request from Apple, it's a request to Apple. FedEx is having a lot of trouble handling the massive amounts of shipments and they can't get them delivered by the 10:30 deadline, so they're requesting that Apple waive that deadline so they can have more time to get them out. Otherwise FedEx will get hit with all sorts of penalities for missing the time deadline on about 1 million packages.

Calm down. You'll get it today.

I have to agree with this. If it says delivery by 4pm you may get it at anytime today.

[DoreanGrae]

They deserve to get hit with the penalties as well as cancer and they should've allowed some people to pay for priority overnight and made free shipping standard overnight. I would gladly have paid for actual service and for Fedex to make the real commitment time.

Getting it today is not the issue, I should've gotten it by 10:30. If I only wanted to get it today, I would've gone to the Apple store and just bought it in person.

That's fine, but that's not Apple's fault. This is a FedEx issue. I'm sure if Jobs sat down with the FedEx guy and asked if they could handle all of these packages via priority overnight and Mr. FedEx said "hmm..dunno," Steve would not have done it this way.

[megfilmworks]

They deserve to get hit with the penalties as well as cancer and they should've allowed some people to pay for priority overnight and made free shipping standard overnight. I would gladly have paid for actual service and for Fedex to make the real commitment time.

Getting it today is not the issue, I should've gotten it by 10:30. If I only wanted to get it today, I would've gone to the Apple store and just bought it in person.
The release is at 6pm, if you get it sooner without paying for shipping then you have NO complaint.

[DoreanGrae]

The release is at 6pm, if you get it sooner without paying for shipping then you have NO complaint.

True.

[shinji]

That's fine, but that's not Apple's fault. This is a FedEx issue. I'm sure if Jobs sat down with the FedEx guy and asked if they could handle all of these packages via priority overnight and Mr. FedEx said "hmm..dunno," Steve would not have done it this way.

I never said it was Apple's fault, the conspiracy theorists who thought Apple wanted to make us wait until 6 said that.

[DoreanGrae]

I never said it was Apple's fault, the conspiracy theorists who thought Apple wanted to make us wait until 6 said that.

I thought you were blaming that on Apple. Apologies for misunderstanding.

[shinji]

The release is at 6pm, if you get it sooner without paying for shipping then you have NO complaint.

I would gladly have PAID for shipping to get it sooner. That was my point. I don't really like the way this was handled- let free shipping be what you said and let paid shipping be when Fedex actually makes the 10:30 commitment time. Standard Overnight is still by 3 (4:30 in some areas).

[crees!]

Anybody else have this reported in their Leopard package tracking? Originally I had this morning by 10:30am, but I was just recently updated with a Delivery Exception "Future Delivery Requested" and now my delivery time is pushed back to 7pm today. Apple trying to make sure EST folks receive it as close to 6pm as possible? Only thing I can think of as I surely never made a late delivery request.

~shoe

Yep, I got that. It went from 10:30AM to 4PM. I called up FedEx and they said since it was priority overnight shipping it was to be delivered like when everything else that's priority overnight, but Apple made them delay it till later in the day. Plus they waived the required signature too.

Edit: The guy also said they had some 250,000 deliveries of Leopard to handle too.

[Khryz]

Do you think Vista had the same effect? :p

[megfilmworks]

I would gladly have PAID for shipping to get it sooner. That was my point. I don't really like the way this was handled- let free shipping be what you said and let paid shipping be when Fedex actually makes the 10:30 commitment time. Standard Overnight is still by 3 (4:30 in some areas).

I would have gladly paid to have it delivered last week...that wasn't an option Apple gave me. When you ordered it online it clearly stated delivery on the 26th.

[flir67]

Do you think Vista had the same effect? :p


LOL... thats funny.... Not even close.............

[shinji]

I would have gladly paid to have it delivered last week...that wasn't an option Apple gave me. When you ordered it online it clearly stated delivery on the 26th.

And I'm saying there SHOULD have been an option to pay for better shipping on the release date (and not any other date), obviously we all know what the options were, and I wish they were different. Not sure what part of this you feel the need to argue.

[VoodooDaddy]

Oh snap, it was logged that he was 1min late. REFUND, REFUND on my shipping charges!!! :p

Sucks for you all with the delivery issues. Id be pretty hot under the collar myself. And the one person that said there was a note but no one ever knocked. Ive had that happen several times with USPS, annoys me to NO end. They leave a note in the mailbox that they attempted delivery when in fact they didnt.

[megfilmworks]

And I'm saying there SHOULD have been an option to pay for better shipping on the release date (and not any other date), obviously we all know what the options were, and I wish they were different. Not sure what part of this you feel the need to argue.

The fact that the OS does not release until 6pm, not 10:30am. Why should there have been an option?? I think they should have an option for delivery last week. Doesn't mean it makes sense.

[flir67]

how is UPS handling it, any info from them on this issue, or amazon.

also I wonder if the apple store have enough stock now or they just another fedex number with large shipment.

[crees!]

And I'm saying there SHOULD have been an option to pay for better shipping on the release date (and not any other date), obviously we all know what the options were, and I wish they were different. Not sure what part of this you feel the need to argue.

Okay, then. What about at the retail stores. Are you going to go in there before 6PM and say, "Give me Leopard now. I'll pay extra."? No, and if you did they wouldn't sell it to you and you'd have to wait. So this FedEx, I'd pay for sooner shipment, discussion is quite pointless.

[gr8tfly]

Another one with "exception". Thought they misread or otherwise ignored the pre-sign form on the door. Also thought it meant Monday :( , not later in the day.

Called the station - got the explanation and an apology. They're delivering as soon as possible (probably within the hour).

[cuanurse]

I can't believe this! So the FedEx site says that estimated delivery was before 12pm. Since it is almost 2pm and I haven't received my package yet I decided to call FedEx. Apparently the driver attempted to deliver by 10:30am (as promised), and "Apple has requested a later delivery." She said she couldn't even really give a time when it should be delivered because Apple didn't give a specified time- only later. She was very nice and apologetic and said it was out of their hands and that I should call Apple for more information since it was their request.

I specifically got it from Apple (not Amazon) to get it today so I think I have a bit of a right to irked. I am not pissed but definitely a little irritated. Can you blame me? The FedEx truck has already delivered to my building. errrr.

Anyone see this on the Apple email:
Delivery Time Frames

Overnight Delivery:

Products shipped before 5:00 p.m. EST are normally delivered by 3:00 p.m. local time one business day after shipment.

[rob5]

I can't believe this! So the FedEx site says that estimated delivery was before 12pm. Since it is almost 2pm and I haven't received my package yet I decided to call FedEx. Apparently the driver attempted to deliver by 10:30am (as promised), and "Apple has requested a later delivery." She said she couldn't even really give a time when it should be delivered because Apple didn't give a specified time- only later. She was very nice and apologetic and said it was out of their hands and that I should call Apple for more information since it was their request.

Btw... I paid for shipping (how did people not?!?) and I specifically got it from Apple (not Amazon) to get it today so I think I have a bit of a right to irked. I am not pissed but definitely a little irritated.How did you pay for shipping? It was listed as free, and Apple automatically changes all orders to priority overnight so it will get here on time.

[bob5820]

They are one of apple's distributers, and No, they did not "instruct" FedEx to not deliver before 10:30, but they told fedex that if they can not make all their deliveries by 10:30 that they will grant an exception, and they can deliver after 10:30.

Apple doesn't care what time we get it, Ingram doesn't care what time we get it. They just need to have these "delivery exceptions" documented for when they get the fedex invoice so they know how much to pay.While your explanation makes sense I was simply stating what I had been told by FedEx, that Ingram Software OK'd the delivery for after 10:30. FedEx's tracking system told me the package was on the truck out for delivery at 7:20, and then an exception at 8:45. I believed this to mean that Ingram had told them not to deliver before 10:30, but it certainly makes more sense that what was meant was that it would be OK to deliver after 10:30 am.

[gr8tfly]

I can't believe this! So the FedEx site says that estimated delivery was before 12pm. Since it is almost 2pm and I haven't received my package yet I decided to call FedEx. Apparently the driver attempted to deliver by 10:30am (as promised), and "Apple has requested a later delivery." She said she couldn't even really give a time when it should be delivered because Apple didn't give a specified time- only later. She was very nice and apologetic and said it was out of their hands and that I should call Apple for more information since it was their request.

Btw... I paid for shipping (how did people not?!?) and I specifically got it from Apple (not Amazon) to get it today so I think I have a bit of a right to irked. I am not pissed but definitely a little irritated.

I think you'll still get it today. My ship status was changed to "by 3:00". They said Apple gave them the exception, but it was for later today, not another day.

I just got a phone call saying they wouldn't be here until "before 2:30", but told them I'm leaving town and need it before then. So, she's sending the driver another note. I was hoping to have it actually installed before hitting the road.

[blueflame]

Mine which was slated to arrive on TODAY is now going to arrive on the 31st. I called apple and they will do nothing. I am so very upset. They basically said, OOPS! sorry. It accidentally didnt ship out.

Not only that, but the first person I spoke to before the supervisor, didnt even know when leopard was launching today. AM I mistaken or is the apple main page a giant countdown?

Such terrible service. I asked if they could same day deliver to rectify it, nope, let me goto the store today before work at 3pm and get a copy? NOPE, give me a refund today? NOPE I have to wait till I return the one that will be here on the 31st.

This is really crap.
Sorry, I am mad. the grinch stole Christmas.

[outkaste25]

I'm confused :confused: I'm a new mac switcher and i've never ordered from Apple before. I placed my order for Leopard on the 19th through Mac OS Up-To-Date and now when I pull up the online order status it says "Not yet shipped" What gives? Will I get it today or later? :confused:

[megfilmworks]

Mine which was slated to arrive on TODAY is now going to arrive on the 31st. I called apple and they will do nothing. I am so very upset. They basically said, OOPS! sorry. It accidentally didnt ship out.

Not only that, but the first person I spoke to before the supervisor, didnt even know when leopard was launching today. AM I mistaken or is the apple main page a giant countdown?

Such terrible service. I asked if they could same day deliver to rectify it, nope, let me goto the store today before work at 3pm and get a copy? NOPE, give me a refund today? NOPE I have to wait till I return the one that will be here on the 31st.

This is really crap.
Sorry, I am mad. the grinch stole Christmas.
Yours never got to Fedex then?? Did you get a tracking number?

[VoodooDaddy]

I'm confused :confused: I'm a new mac switcher and i've never ordered from Apple before. I placed my order for Leopard on the 19th and when I pull up the online order status it says "Not yet shipped" What gives? Will I get it today or later? :confused:

Did you order the standard version or the up-to-date disc? Meaning, did you buy your mac within this month? I dont think the up-to-daters were ever promised delivery today.

[shinji]

w00t! just got it :) :)

[cuanurse]

How did you pay for shipping? It was listed as free, and Apple automatically changes all orders to priority overnight so it will get here on time.

Ah.... I must have only paid sales tax (forgive a ex-Delawarean who still isn't accustomed to sales tax). Duh!

[diamond.g]

I can't believe this! So the FedEx site says that estimated delivery was before 12pm. Since it is almost 2pm and I haven't received my package yet I decided to call FedEx. Apparently the driver attempted to deliver by 10:30am (as promised), and "Apple has requested a later delivery." She said she couldn't even really give a time when it should be delivered because Apple didn't give a specified time- only later. She was very nice and apologetic and said it was out of their hands and that I should call Apple for more information since it was their request.

Btw... I paid for shipping (how did people not?!?) and I specifically got it from Apple (not Amazon) to get it today so I think I have a bit of a right to irked. I am not pissed but definitely a little irritated. Can you blame me? The FedEx truck has already delivered to my building. errrr.
Pre-Orders were free (overnight) shipping. I called as well as my copy didn't get to Richmond, VA till 1147. It is now 1408 and the fedex lady wasn't sure of where it was. The Fredericksburg sorting facility is expecting it though. I may have to drive there to pick it up if they aren't gonna deliver it by truck today.
Overall I am most concerned that the Estimated Delivery date hasn't been updated at all. It still says 1030, which obviously is misleading. so for the next 3 hours no one is at my house, luckily I live in an apartment so the front office would sign for it if it does come before I get home.

[outkaste25]

Did you order the standard version or the up-to-date disc? Meaning, did you buy your mac within this month? I dont think the up-to-daters were ever promised delivery today.

I ordered the up-to-date disc. I just figured it would be here today. There is no delivery date listed at all. :(

[keirmeister]

Well, it looks like I was the victim of the FedEx overload, but not really:

8:43 AM - Delivery Exception (Incorrect Address)
9:30 AM - I call FedEx, ask Whaddup Widat?!? and update my address
12:09 PM - On FedEx vehicle for delivery
1:25 PM - Delivered

Strange. Well, at least it's safe at home (or so I'm assuming that that was my wife who signed for it). I guess I can't complain in the end. I didn't expect to touch it until I got home from work this evening.

All in all, it's like this morning's "drama" never happened. But it would have been nice to not have my morning ruined with such an admittedly trivial thing.

(...trivial now that's it's been delivered) :o

[megfilmworks]

Oh Yeah!! Doorbell. Fedx, it's here!! 11:14 (I had the delay until 4pm)
Fedx guy said their truck is full of Leopards and he laughed at how long a day it would be. So if you have it coming today, I bet you will get it. You are just part of the swelling success that is the current Apple.

[crees!]

Overall I am most concerned that the Estimated Delivery date hasn't been updated at all. It still says 1030, which obviously is misleading. so for the next 3 hours no one is at my house, luckily I live in an apartment so the front office would sign for it if it does come before I get home.

Apple waived all required signatures, so you don't have to worry about that. I'm in Springfield, VA and my est. delivery is 4PM.

[megfilmworks]

Okay, I'm going to sign off and install. Hopefully I'll be checking back soon.
Good Luck to everyone who is waiting!

[easenski]

I had the same Delivery Exception after it was en-route at 9 this morning. My estimated delivery is now 6:45.

[diamond.g]

Apple waived all required signatures, so you don't have to worry about that. I'm in Springfield, VA and my est. delivery is 4PM.

Sweet, I am refreshing the tracking page like it has gone out of style :D. Hopefully my delivery time will update itself. I now am attemtping to get my old neighbor to buy a mac :D.

[cuanurse]

Apple waived all required signatures, so you don't have to worry about that. I'm in Springfield, VA and my est. delivery is 4PM.

So close! On the FedEx tracking sight does it say yours went through the Dulles sorting facility? (Mine does). My package went through sorting at 5:45am and has been on a truck "out for delivery" from Alexandria since 8:40am. My estimated delivery time hasn't been changed from 12pm.

Hahaha... I, too, am updated by tracking page over and over again :)

[rob5]

Ah.... I must have only paid sales tax (forgive a ex-Delawarean who still isn't accustomed to sales tax). Duh!

If it makes you feel any better, mine was changed to "delivery exception" with a new date of Monday at 10:30 am, but it came about an hour after that message. :cool: So there's hope...

[blehpunk]

Mine which was slated to arrive on TODAY is now going to arrive on the 31st. I called apple and they will do nothing. I am so very upset. They basically said, OOPS! sorry. It accidentally didnt ship out.

Not only that, but the first person I spoke to before the supervisor, didnt even know when leopard was launching today. AM I mistaken or is the apple main page a giant countdown?

Such terrible service. I asked if they could same day deliver to rectify it, nope, let me goto the store today before work at 3pm and get a copy? NOPE, give me a refund today? NOPE I have to wait till I return the one that will be here on the 31st.

This is really crap.
Sorry, I am mad. the grinch stole Christmas.

Hey the same thing happened to me. When I called and asked for a supervisor they said he would try to have it sent out today for a Saturday delivery, but couldn't promise that. I had to pay a 2nd time for Leopard (but not the Saturday delivery) and I'll get my refund when I send back my first copy of Leopard (to arrive on 11/1!!!). I'm hating apple today too, but if i can get it tomorrow morning i'll be fine. If it doesn't ship again today for Saturday delivery I'm going to call again and tell them to take it back.

[blueflame]

No, mine never got to fed ex. I called again, and they cancelled my order.
Basically, just out of luck. No offer for saturday delivery, said ONLY mon-Fri.
Now i cant get it till sunday earliest
this stinks
Yours never got to Fedex then?? Did you get a tracking number?

[megvid124]

i just called fedex, they are delayed because of the SoCal fires.
i live in so cal. and they are really behind on delivering packages, apple isnt trying to push delivery back so you get it closer to 6pm. they said i can go pick it up later if i would like too.

[crees!]

So close! On the FedEx tracking sight does it say yours went through the Dulles sorting facility? (Mine does). My package went through sorting at 5:45am and has been on a truck "out for delivery" from Alexandria since 8:40am. My estimated delivery time hasn't been changed from 12pm.

Hahaha... I, too, am updated by tracking page over and over again :)


4:29 AM Departed FedEx location INDIANAPOLIS, IN

6:25 AM At dest sort facility DULLES, VA

10:16 AM Delivery exception WEST SPRINGFIELD, VA Future delivery requested

1:35 PM Delivered SPRINGFIELD, VA Left at front door. Package delivered to recipient address - release authorized

I did have a release auth form taped to the door, but that was before I was told signatures were waived.

[ksgant]

Mine is still missing and FedEx is giving me the run-around.

It's still listed as in Indianapolis...as it has been since 2am this morning. I called them up and asked exactly where the package is at the moment and they keep telling me "it's being tracked". Okay, that's not a location...WHERE is it in the world? Again, she just keep telling me "it's being tracked". Is it missing I ask? "No, it's not missing, it's being tracked".

No lie, this woman at FedEx tells me 5 times that "it's being tracked" and never did tell me anything more than what I was getting from their website package tracker. It's like she's just reading the same thing and isn't privy to any other information other than what the public is seeing.

I doubt I'll get it anytime soon. It must have been one of those shipments that "fell off the back of the truck". Right now the Indianapolis Mob is probably selling it on the street for 20 bucks. :eek:

[pdjudd]

I just re-checked Fed-Ex, they dropped it off. Now I have to wait to get home to install it. Don't like the fact that I wasted a morning of vacation to personally get it only to find that it got delayed.

I really can't wait to pick it up at 5:00 (hopefully earlier if I get done).

[Khryz]

Delivered at 2:08 while it was estimated for 4:30. Not bad!

Still a little nervous about upgrading with everyone saying there's some issues with it. How long until Apple usually fixes these initial issues? This is my first Mac.

[diamond.g]

Okay, now it is at the local facility in Fredericksburg :D. They are supposed to call me if it won't make it out for delivery today so I can pick it up. I am tempted to leave work early just so I can get it :o.

[stonedgrace]

Fed Ex ignored the pre-sign form and left a tag on my door.....

real nice

[GutBomb]

mine arrived at 2:15 and I was able to get to work so I can at least get 3 hours in today.

[shoe11]

Still waiting since delivery exception at 8:37am.

Status still shows by 7pm today.

[Green Butterfly]

Mine just arrived at 11:44 PDT.

I had the future delivery exception (new delivery time was 4:30) on the tracking too and called Fedex. At first they told me it was weather, then California fires. I said no, I'm in Northern California and it is a beautiful day here, and the tracking indicates the package is in the area. The rep then called the local facility and was told that the package is on the truck and that they will ask the driver to deliver it as soon as possible.

The driver told me that Fedex got Apple to let them change to delivery by 4:30 pm due to the volume of packages.

Now the question is, do I go over to the Apple store at 6 pm to get a t-shirt?

[tribulation]

my status was even listed at 9am as "On FedEx vehicle for delivery". But around 10am it changed to the exception crap.
this better come today or i am gonna be po''d

[ski2moro]

Another delivery exception. Mine says that "Courier was dispatched before package arrived."

I called Fed Ex. She said that Apple had given them a notice that all of these packages MUST be delivered on the 26th. She told me it would be there today. She took my name and phone number and said that the station would call me.

I asked her point blank if this was Apple's doing. Was something happening to keep me from receiving it before 6? I patiently explained about the 6pm release time. She said she didn't know anything about it.

She said that if it didn't come today, it would come on Monday.

Ya sure.

[squeeks]

no it gets released today.

i beg to differ, if you check the front page at apple.com you will see that it dosent get released for another 2 hours and 48 minutes

[cuanurse]

I GOT IT! Hope it gets to everyone else soon:)

[diamond.g]

I GOT IT! Hope it gets to everyone else soon:)

I will be leaving work to pick it up from the local facility in a little bit.

[davekarn]

I was getting frustrated too because my delivery was supposed to be by 1200 and FedEx has traditionally showed up at around 1030. My wife just left to GA for some Army training and took the printer with her so I couldn't print out the pre-sign sheet and had to miss two classes hoping it would show up. I had a mid-term at 1400 and the damn thing still didn't show up and I had to go to class.
While walking to class I was going down the main street and saw the FedEx truck. I asked him if he happened to deliver to my subdivision and he asked me what my address was. I told him and he said that he had my package and that ironically enough it was put on his truck by mistake and was supposed to be on another one! I asked if it would be alright if I signed for it there on the street because I didn't think I would be home in time to make the delivery and he let me sign for it and will now be installing it once I press "submit reply".

Good luck to everyone else and enjoy it!

~Dave

[Justin205]

Mine just arrived! Was suppose to be here at 10:30AM but I had the delivery exception too. Going to install now.:)

[rtracey]

Like many people who have posted, I was upset that I didn't see mine get delivered this morning--but was willing to wait till this afternoon.

Now, however, FedEx is randomly showing my package in Memphis, TN, when this morning it was "Out for delivery" in Menlo Park, CA. Is anybody else getting this? I'm hoping this is just a weird error. It still says expected delivery is today by 5pm.

Oct 26, 2007

1:12 PM Arrived at FedEx location MEMPHIS, TN

10:28 AM Delivery exception MENLO PARK, CA - Future delivery requested

8:18 AM On FedEx vehicle for delivery MENLO PARK, CA

7:30 AM At local FedEx facility MENLO PARK, CA

6:27 AM At dest sort facility SAN FRANCISCO, CA

3:55 AM Departed FedEx location MEMPHIS, TN

12:52 AM Arrived at FedEx location MEMPHIS, TN



Oct 25, 2007

8:50 PM Left origin MIDDLETOWN, PA

12:02 PM Picked up MIDDLETOWN, PA

6:55 AM Package data transmitted to FedEx

[Zianac]

I'm getting really tired of waiting for it to show up... Got pushed back to 5:30... it's 4:30 now. We'll see if they push it back again :(

[ChrisME]

Just got mine. I had a "delivery exception" too - I was starting to worry that I wouldn't get it today. The driver actually asked me what it was - he said they had been absolutely inundated with tons of these little boxes from Apple and had gotten permission from them to push back delivery if they couldn't get them all delivered today. He seemed a little frazzled. (And this is in a sleepy little town on the coast of Maine.) So I guess it's not Apple's fault, after all. Leopard's just too popular. :)

[cyclingplatypus]

Got mine around 1:00 EST, was originally pushed back to 4:30, this was after seeing the FedEx guy this morning at about 9:00 and me fighting back tears as he drove by...

[hassiman]

I preordered Leopard and was told it would be deivered today... FEDEX priority overnight 10:30am delivery.

Well 10:30am came and went... and I called FEDEX and I was told that my delivery had been delayed by request from APPLE! It will not be delivered until MONDAY!

I called Apple and they said that I was not the only one whose pre-order had been delayed but they would not confirm that it had been delayed by Apple... only that they were "Aware" of the situation.

The FedEX people made no bones about it. They said thay had been instructed by apple to delay all of these shipment because they didn't want the software deliverd prior to the release time of 6:00PM ( the Apple customer service rep said that she was aware that many opre-orders got shipped a few days ago...)

I am more than a little upset..... :mad:

[fern784]

Just got mine. I had a "delivery exception" too - I was starting to worry that I wouldn't get it today. The driver actually asked me what it was - he said they had been absolutely inundated with tons of these little boxes from Apple and had gotten permission from them to push back delivery if they couldn't get them all delivered today. He seemed a little frazzled. (And this is in a sleepy little town on the coast of Maine.) So I guess it's not Apple's fault, after all. Leopard's just too popular. :)


It seems like everyone has different explanations.

Mine was already on the truck out for delivery when the "Delivery exception" happened. And when I talked to FedEx they said Apple had requested that delivery be postponed. Then when I talked to Apple they said they are aware of the issue but refused to give any explanation and that I would most likely get it tomorrow but even that is not certain. At which point I requested a refund and they said they'll email me a return label. So far, no return label and no leopard.

Oh, and they won't waive the signature requirement here in Vegas, so I'll have to keep wasting my time waiting for FedEx. I'll be thinking twice and trice before ever buying something from the Apple Store again.

[sulhaq]

Mine showed on vehicle for delivery at 8:05am this morning. Delivered to my door at 9:15am. The Fedex lady said her truck is full with little packages like mine from Apple and all are gonna be delivered throughout the day. No delays here, not only for me, but for all the people covered by the Romulus, MI branch of Fedex.

[tooeasytoforget]

I live in southern California and my copy got delivered this morning at 10:00am. The truck driver didn't say anything about it being delayed..

However, he did say "I have a present for you!", if that means anything. Although, he probably just says that to everyone.

Im sorry to hear that everyone else has been delayed.

[Billy Boo Bob]

I wish I could say mine was delayed by FedEx... Looking it up on Apple it says that my order (2 upgrade $9.95 copies) have not yet shipped. Ships by: OCTOBER 26TH.

I'm hoping that's just a lack of updating on the site and that it's really on its way.

[88Keys]

Mine came in at around 9:15AM EST, woke me up just in time for class.

[Deputy-Dawg]

Well there is always another side to a story, so here is mine. I am a 74 year old person on hemodialysis. I leave for my treatment Mon, Wed and Fri at 5 AM and don't get home until about noon. When I pre-ordered I requested afternoon delivery or in the alternative that the package be held at the Fedex depot for me. Guess what? Fedex attempted delivery at 10:10 AM and will not re-deliver now until Monday!! Guess Apple and Fedex figures it easier for me to adjust my schedule to accomodate them than try to send a package a bit slower. Some how it seems to redefine the expression "Haste makes waste!"

Enjoy your new OS, I will have to wait for mine

[freedevil]

Lame My package will come on Monday 29th San Diego, CA it's not even here yet. Sigh!

[jmingin]

I was very impressed with FedEx today. They first came at 8:15 am but didn't leave the package since we weren't in yet (even though I left the pre-signed notice on the door - he even left a note saying he would return today). Then they came back about 1/2 hour later - still too early. Then they came back at 2:45 pm and I now have the box on my desk. I have never had FedEx try to re-delivery on the same day. DHL, yes - FedEx no.

I didn't think it would show up today so I was planning on heading over to the Apple Store. I kinda want the t-shirt :-)

[Tom J]

Got mine around 1:00 EST, was originally pushed back to 4:30, this was after seeing the FedEx guy this morning at about 9:00 and me fighting back tears as he drove by...

Funny, but true. :p

Makes me think about all the times I've been expecting a package and having my emotions run from excited anticipation to disbelief to despair all within 20 seconds as the truck goes on by.

[tribulation]

Someone made a MAJOR mistake. My order is now pushed back until MONDAY as well!!! :mad::mad::mad:

What idiot made the decision to release the system on a FRIDAY??? No way in hell that i'm ever ordering online again. i could be at the release party tonight and get it over 2 days earlier and i'm more than annoyed.

if this was Apple's doing, that is TOTALLY STUPID. if it is fedex's doing, i hope Apple gets a huge refund of their shipping fees for the idiotic mistakes. this obviously wasn't some last minute shipping order. it was planned months in advance. no excuse for this

i didnt think so at first but now i have a feeling this was some stupid stunt from Apple. Come on guys you should know better. they just screwed over thousands of their best customers that couldnt wait to get Leopard in their hands. if it was monday - thursday it wouldnt even be AS bad. But some idiot picked FRIDAY to release it meaning any shipping screwups wont get redelivered until MONDAY. that's a LONG time when you are waiting and were excited for it.

plus like someone else said, i took off a full day of work just to be home to get it and play with it. and now i don't even have the damn thing. :mad:
someone needs to be fired for this. over exaggerating? no , they said it would be here if we ordered early. it said in bold letters ARRIVES ON THE 26. i paid more to get it from Apple than i could have at Amazon just so i could get it earlier. now i paid more for nothing. idiots

[ChrisME]

It seems like everyone has different explanations.

Mine was already on the truck out for delivery when the "Delivery exception" happened. And when I talked to FedEx they said Apple had requested that delivery be postponed. Then when I talked to Apple they said they are aware of the issue but refused to give any explanation and that I would most likely get it tomorrow but even that is not certain. At which point I requested a refund and they said they'll email me a return label. So far, no return label and no leopard.

Oh, and they won't waive the signature requirement here in Vegas, so I'll have to keep wasting my time waiting for FedEx. I'll be thinking twice and trice before ever buying something from the Apple Store again.

I wonder what the story is. Now that I think of it, FedEx wasn't just late - they were headed the opposite direction they usually are when they stop here. Which makes me wonder if they tried to hold off on delivering the package as long as possible, and the guy exaggerated the number of them they had to deliver just because he felt sheepish about having to make me wait until the end of his run to let me have it. I had to put off seeing a sick family member today because I had fully expected to have this stupid package by early afternoon, which is when I usually have FedEx packages by. If it turns out that Apple deliberately tried to manipulate the exact hour it was delivered, I'm going to be furious. It's an OS, not a Harry Potter book, and I'm not twelve years old.

[matticus008]

It seems like everyone has different explanations.

Mine was already on the truck out for delivery when the "Delivery exception" happened. And when I talked to FedEx they said Apple had requested that delivery be postponed.
That's because the level one support people at FedEx don't have a clue. They've only got what their computer system says, and you can bet almost none of them have any idea what is going on at a corporate level. The computer system is going to say "delivery exception" because it's an overnight package, and if it didn't go to exception, then it would be a late delivery (which FedEx doesn't want flooding their statistics when they've clearly cut a separate deal about deliveries of Leopard).

The bottom line is that the 10:30 delivery time is based on the shipping method in the system and not based on an actual guaranteed time of arrival for the Leopard packages (because FedEx wouldn't be able to make its regular full-rate deliveries in addition to delivering however many hundreds of thousands of copies in the first 2 hours). Most will probably get delivered by end of business, and some will have to wait until Monday for whatever reason (full trucks, failed delivery attempt, didn't quite make it onto the truck from processing, whatever).

It's free overnight shipping; there's little to complain about. If it's not delivered by 7pm, you can always go to the Apple Store and pick up a copy, then return the one that is delivered next week if you absolutely must have it today.

[FreeState]

Lame My package will come on Monday 29th San Diego, CA it's not even here yet. Sigh!

Call Apple and they will give you a credit for it. I got a $50 credit (got family pack).

Seems everyone here in SD got screwed by more than the fires this week... :(

[jaw04005]

1. Apple did not delay package delivery today.
2. When Leopard was distributed from FedEx's regional hubs to our local sort facilities, drivers started complaining because of the amount of Priority Overnight packages.
3. Local sort facilities then complained to FedEx's regional hubs because of the lack of warning.
4. FedEx Corporate called Apple and requested additional allotment time for delivery.
5. Apple complied, as long as deliveries were made today.

[autumnsong]

I am so mad I could scream! I got an exception on my delivery, but it said incorrect address. I immediately called FedEx and verified that my address was in fact correct. The driver somehow decided my zip code was wrong. I gave the CSR directions to my house. An hour later, someone from the local FedEx called and asked for directions and re-verified my address. He said that my package would be delivered today and he would call back if they needed any further directions. I had to leave for work shortly after that, but left a signed note on my door, as I was told to do by the CSR. When I got home from work at 7 tonight, NO LEOPARD! My tracking page said "returned to FedEx at 5:20" I called FedEx and found out the driver didn't bother to even try to redeliver, when it was his error in the first place! And when I asked to speak to a supervisor, I was put on hold for several minutes then told there were no managers on duty all night. Yeah, right. So they might deliver it tomorrow. Who knows. I feel like my head is going to explode. :mad:

[freedevil]

Call Apple and they will give you a credit for it. I got a $50 credit (got family pack).

Seems everyone here in SD got screwed by more than the fires this week... :(

I didn't get offered any credit he just told me it will come on Monday then.

[freedevil]

I am so mad I could scream! I got an exception on my delivery, but it said incorrect address. I immediately called FedEx and verified that my address was in fact correct. The driver somehow decided my zip code was wrong. I gave the CSR directions to my house. An hour later, someone from the local FedEx called and asked for directions and re-verified my address. He said that my package would be delivered today and he would call back if they needed any further directions. I had to leave for work shortly after that, but left a signed note on my door, as I was told to do by the CSR. When I got home from work at 7 tonight, NO LEOPARD! My tracking page said "returned to FedEx at 5:20" I called FedEx and found out the driver didn't bother to even try to redeliver, when it was his error in the first place! And when I asked to speak to a supervisor, I was put on hold for several minutes then told there were no managers on duty all night. Yeah, right. So they might deliver it tomorrow. Who knows. I feel like my head is going to explode. :mad:

They don't deliver Saturday, they are saying Monday to everyone.

[autumnsong]

Great. That means they lied to me about it arriving by noon tomorrow too. Either that or the person I talked to has no clue what day it is. Scary.

[dethl]

My campus bookstore was supposed to sell Leopard at 6:00pm MST on our campus. I waited a good hour to be at the front of the line and when the bookstore employees came in they told us that they did not receive the shipment of OS X 10.5 and that we could pre-order and pick up a copy when it does come.

I pre-paid and promptly went back to my place and wrote a complaint and sent it to sjobs@apple.com.

I hope those of you who got Leopard tonite enjoy it. For those of you who are waiting (EDIT: and have no other choice but to wait) like me please write a complaint.

[fern784]

So now Apple won't give me a refund. They want me to return it first but I can't return something which I don't have.

And I'm not bothering with FedEx anymore. I already wasted one day waiting for them, I'm not gonna waste another. I have classes all day and I can't miss more.

Funny how Apple can instruct FedEx to postpone delivery, but they claim they can't tell them to return the thing so they can give me a refund. This is ridiculous.

I'm gonna have my credit card deal with this from now on. Apple is pathetic.

[rolex54]

Anybody else have this reported in their Leopard package tracking? Originally I had this morning by 10:30am, but I was just recently updated with a Delivery Exception "Future Delivery Requested" and now my delivery time is pushed back to 7pm today. Apple trying to make sure EST folks receive it as close to 6pm as possible? Only thing I can think of as I surely never made a late delivery request.

~shoe

i got the exact same message and boy did that tick me off, i called up fedex and let them hear what was on my mind, came 30 minutes later :)

[fern784]

Great. That means they lied to me about it arriving by noon tomorrow too. Either that or the person I talked to has no clue what day it is. Scary.

Yeah, I mean everything they say is conflicting or makes no sense. The second time I called Apple to complain how my morning had been wasted because I had to wait to sign for the delivery, they transferred me to a supervisor who talked to FedEx and assured me that in spite of what the FedEx tracking web page said, I will get it today. Well, I still don't have it and according to FedEx, it's in one of their facilities but the FedEx "supervisor" I talked to doesn't know if that particular facility of theirs works on saturdays so she can't tell me when it will be delivered.

I would urge everyone who didn't get it today to send it back to Apple for a refund and buy it somewhere else (you can find it cheaper online anyway). If Apple can't deliver on the 26th like they guaranteed they would, they should lose all that money on shipping charges so they know to get their act straight next time.

[fern784]

"Future delivery requested" :rolleyes:

Don't you just love it when companies pull crap like that and then complain about people pirating software :confused: I never do that but right now I'm really tempted.

[sliceofman]

Call Apple and they will give you a credit for it. I got a $50 credit (got family pack).

Seems everyone here in SD got screwed by more than the fires this week... :(

if you could tell us how to get the credit i would be happy to get it. I sat home all day waiting for it. Called up FedX and they told me they had complications and that i the plane was somewhere in ontario, canada. Pft whatever. I decided to take it into my own hands. Went down to the UTC mall in SD and bought another one so i could have it tonight, then when i get the package i'll bring it back unopened with the receipt and get my money back.

There's ways around everything if you are willing to work for it :). Maybe now that i have already bought something i wont feel like i spent the money and i'll just buy an itouch when i'm there… yes i always find the bright side of everything and i never give up on my apple. Plus i got the T-shirt that i so wanted, sized and everything :)

[jolaca]

after all the explanations of yesterday, still no LEOPARD. maybe monday now. next time, i'll not order online anything from apple if the carrier can't handle and live up to the delivery. I can understand them being overwhelmed, but when they tell me that they attempted delivery and I was waiting all day, that's when my patience ends. DHL for all my overnight stuff from now on. My friends were right FEDEX has gone way, way, way down.

[PlaceofDis]

1. Apple did not delay package delivery today.
2. When Leopard was distributed from FedEx's regional hubs to our local sort facilities, drivers started complaining because of the amount of Priority Overnight packages.
3. Local sort facilities then complained to FedEx's regional hubs because of the lack of warning.
4. FedEx Corporate called Apple and requested additional allotment time for delivery.
5. Apple complied, as long as deliveries were made today.

thats about right. i'd say its more or less a bit of being underprepared on FedEx's part. with a pre-order this big Apple surely worked out a deal with them beforehand. as i said before i don't know why they didn't have more people scheduled for delivery duties this morning.

i'm not sure which arm of FedEx was handling this. the 'ground' service which is the green and purple trucks, or the 'air' service which is the orange and purple trucks.

i work in a warehouse and the ground stuff always gets here earlier than the air. :eek::confused:

they're a pretty disjoined company if you ask me, but they're better than UPS in some cases, such as shipping expensive/heavy things like computers, other than that UPS is more reliable for on-time deliveries imo.

i certainly wouldn't be blaming apple on this one.

[fern784]

So FedEx seems to be backing away from their initial claim that Apple made them postpone deliveries. Now, according to what they say are "notes from Apple," Apple and their distributor Ingram Micro did not deliver the shipments soon enough for FedEx to deliver on Friday. But this doesn't explain why they listed the packages as "On FedEx vehicle for delivery" early Friday morning and you can't get an explanation from them about that :mad: