Bought new 24" iMac yesterday and its going back today

[ParishM]

bought a new 24" 2.8ghz iMac last night. came home and upgraded to Leopard with the enclosed DVD. upgrade took about 40 minutes and had no problems.

first complaint is entire screen has a yellowish tint/hue, tried 3 different calibrations and nothing helps. i connected it to my 24" Dell using the video out and told it to mirror display. all i can say is "Yuck"
the iMac looks like crap compared to the Dell.

second complaint is it's no faster than my 2.5yr old Dual 2.3 Power mac G5. in fact some things i would say are slower.

all in all not happy after spending $2300





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[hankolerd]

sorry to hear you had a disappointing experience. maybe you will get to upgrade your macpro to a new one when they update them soon.:apple:

EDIT: I wonder if you don't notice a speed increase because your G5 processor were made with 64-bit in mind, and then intel processors before the penryn, were made with 16-bit in mind...

[Mindflux]

Sorry to hear. Hope they don't hit you with a restocking fee.

[ParishM]

they can charge all the restocking fees they want, all that will accomplish is a credit card dispute with Amex and i assure you they won't win !

i don't play those childish BS games !





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[Mindflux]

they can charge all the restocking fees they want, all that will accomplish is a credit card dispute with Amex and i assure you they won't win !

i don't play those childish BS games !





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When you signed for the product you voluntarily agreed to all fees associated with Apple products, including restocking fees. As much as restocking fees suck, you should have read the fine print.

[je1ani]

I must be one really lucky guy as i've had 0 problems.. and I here alot about the 24" iMacs..

[GimmeSlack12]

The yellow screen alone is reason to take it back. No doubt.
But how are you comparing if its faster or not? Please don't say through the Finder operations.

[ParishM]

When you signed for the product you voluntarily agreed to all fees associated with Apple products, including restocking fees. As much as restocking fees suck, you should have read the fine print.


unbelievable, there has to be a troll in every forum.

what are you the house lawyer ? get a life !

do you think Amex gives a rats a** about their fine print ?
i was sold a defective product is all Amex needs to hear.

i have backed Apple into a corner more than once over the years with some of their ridiculous policies and have always come out on top !!!




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[Mindflux]

unbelievable, there has to be a troll in every forum.

what are you the house lawyer ? get a life !



P....

And there's always someone out there willing to lie to their creditor that they 'knew nothing about a restocking fee' in order to save face.
:rolleyes:

[GimmeSlack12]

And there's always someone out there willing to lie to their creditor that they 'knew nothing about a restocking fee' in order to save face.
:rolleyes:

To be honest you're just adding fuel to an unnecessary fire. So knock it off.
And I'll be the first to admit I play as dumb as they come when talking to banks, or creditors, or whoever the hell it is when it comes to having to pay stupid hidden fees.

[Mindflux]

To be honest you're just adding fuel to an unnecessary fire. So knock it off.
And I'll be the first to admit I play as dumb as they come when talking to banks, or creditors, or whoever the hell it is when it comes to having to pay stupid hidden fees.

Apple clearly states it, it's not hidden.

If they'll take it back defective without the restocking fee it is all non issue.
:apple:

[FatSweatyBlldog]

i have backed Apple into a corner more than once over the years with some of their ridiculous policies and have always come out on top !!!

P....

Care to share some of your tales of victory over Apple and their ridiculous policies? You sound like you know what you're doing :rolleyes:

[Leon Kowalski]

When you signed for the product you voluntarily agreed to all fees associated with Apple products, including restocking fees.
The restocking applies if a product is non-defective, but the buyer just changes his mind.

In the case of defective merchandise, Apple can print all the fine print they wish, but their printing press doesn't trump the Uniform Commercial Code (or its equivalent in other quasi-civilized lands). OTOH, Apple's 'policy' statements clearly do have their intended effect on those who have been spared the ravages of intelligence.

Only a moron would pay a "restocking fee" on damaged goods.

...even Apple (probably) doesn't "restock" busted stuff,

LK

[ParishM]

Care to share some of your tales of victory over Apple and their ridiculous policies? You sound like you know what you're doing :rolleyes:


1. bought a G5 iMac a few yrs ago that had a bad logic board and hard drive failure within the first 3 months. Apple said that wasn't enough problems to warrant an exchange or replacement.
called Amex and 5 days later Apple agreed to a new iMac.

2. bought a new Powerbook Pro G4 2yrs ago that had a dead pixel and broken hinge in the first 2 months and touchpad problem the next month. Apple said send it in for repairs, I called Amex. 10 days later Apple agreed to a full refund.

3. bought a 30" ACD last year that had 1 dead red pixel. Apple said that's acceptable, Amex said it isn't. Apple offered exchange the next wk.


nothing is written in stone and Apple doesn't like dealing with disputes and legal problems.



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[Hello.there]

nothing is written in stone and Apple doesn't like dealing with disputes and legal problems.
P....

Congratulations on all those successes, and sympathies for your latest problem. I just find it curious, though, that you have persevered with Apple for so long when you seemingly have had no luck with their products and have been so unhappy with the manner in which they have dealt with you. I recently vowed never to buy from Dell again for similar reasons - and trust me, I won't buy from them again!

[ParishM]

Congratulations on all those successes, and sympathies for your latest problem. I just find it curious, though, that you have persevered with Apple for so long when you seemingly have had no luck with their products and have been so unhappy with the manner in which they have dealt with you. I recently vowed never to buy from Dell again for similar reasons - and trust me, I won't buy from them again!


because for the most part their products are awesome and i love OSX. all brands have some percentage of problems and i just got unlucky and got a few from Apple. all my other apple products are perfect.

[FatSweatyBlldog]

because for the most part their products are awesome and i love OSX. all brands have some percentage of problems and i just got unlucky and got a few from Apple. all my other apple products are perfect.

Very true. And, very lucky you're using Amex, I guess (perhaps all this falls within their purchase protection plan).

In any case, you'd likely be at the mercy of Apple in all those instances if you were using a "regular" credit card. That's reason enough to seek out an Amex card, though.

[Killyp]

sorry to hear you had a disappointing experience. maybe you will get to upgrade your macpro to a new one when they update them soon.:apple:

EDIT: I wonder if you don't notice a speed increase because your G5 processor were made with 64-bit in mind, and then intel processors before the penryn, were made with 16-bit in mind...

Nothing has been 16 bit for at least 15 years.

The current Intel CPUs are all 64 bit (bar the Core Duos, but the Core 2 Duos and anything in the MacPro/Xserve is 64 bit). Either way 64 bit doesn't make much difference for everyday tasks, it's only once you start using massive amounts of data that you're really going to see an improvement...

[HLdan]

I must be one really lucky guy as i've had 0 problems.. and I here alot about the 24" iMacs..

Make it two lucky guys, my iMac is great too. No weird coloring, no freezing and it's I had the same Dual 2.3 Ghz G5 as the OP and my iMac kicks the G5's butt in speed and Leopard just makes it all the better in terms of performance. :)

[Big-TDI-Guy]

To OP:

I've read about people experiencing slow performance on Leopard for a period of time (up to a day or so) after the first couple of boots. Something about Spotlight indexing the drive in the background. Also if you had Time Machine enabled, that too will draw down resources until it's completed the initial backup.

Did you experience the speed problems and yellow-tint issue with Tiger as the OS? Or did you just jump straight into Leopard before even testing this thing out? Any new OS is going to have quirks initially, I personally wouldn't expect the most fluid experience and top-notch speed in your situation. As for the yellow display - that sounds legitimate. I wouldn't like that either.

It seems you've exchanged a lot of products for "free". So if you don't mind, I'm going to blame you for the high prices of Apple products. Ok? :)

[HLdan]

1. bought a G5 iMac a few yrs ago that had a bad logic board and hard drive failure within the first 3 months. Apple said that wasn't enough problems to warrant an exchange or replacement.
called Amex and 5 days later Apple agreed to a new iMac.

2. bought a new Powerbook Pro G4 2yrs ago that had a dead pixel and broken hinge in the first 2 months and touchpad problem the next month. Apple said send it in for repairs, I called Amex. 10 days later Apple agreed to a full refund.

3. bought a 30" ACD last year that had 1 dead red pixel. Apple said that's acceptable, Amex said it isn't. Apple offered exchange the next wk.


nothing is written in stone and Apple doesn't like dealing with disputes and legal problems.



P....

Parish, I am really sorry to hear of your dismay's in your dealing with Apple products but at this point I have to question why do you keep buying Apple products? Try other computer manufacturers. Your argument starts to soften when you keep buying new Apple products but then you continually call Amex like you are calling the Feds on Apple or something.

[ParishM]

Parish, I am really sorry to hear of your dismay's in your dealing with Apple products but at this point I have to question why do you keep buying Apple products? Try other computer manufacturers. Your argument starts to soften when you keep buying new Apple products but then you continually call Amex like you are calling the Feds on Apple or something.


another Troll

you need to read the whole post before putting you foot in your mouth

look a few posts above

[ParishM]

i guess the yellow tint wouldn't be so bad to some people if they didn't have something to compare it to.

here are a few pics (reduced size for bandwidth) showing the Dell on the left and the 24" iMac on the right.

there is a definite yellow tint

[ParishM]

a couple more

[offwidafairies]

When you signed for the product you voluntarily agreed to all fees associated with Apple products, including restocking fees. As much as restocking fees suck, you should have read the fine print.

are you one of Apple's lawyers? I'm beginning to think there are a few Apple employees on this site...

[offwidafairies]

i guess the yellow tint wouldn't be so bad to some people if they didn't have something to compare it to.

here are a few pics (reduced size for bandwidth) showing the Dell on the left and the 24" iMac on the right.

there is a definite yellow tint

thats terrible

[HLdan]

another Troll

you need to read the whole post before putting you foot in your mouth

look a few posts above

You know what, just because you are unhappy about your purchases from Apple don't take your frustrations out on forum members that may not say what you want to hear, that doesn't make anyone a troll. I was merely asking you questions. You brought your concerns to a public forum so you have to be prepared for any responses but to call anyone a troll just because you didn't like what their reply was is just unnecessary. You won't get a lot of help being rude.

[Leon Kowalski]

In any case, you'd likely be at the mercy of Apple in all those instances if you were using a "regular" credit card. That's reason enough to seek out an Amex card, though.
A "regular" credit card is better protection than Amex Card. Technically, an Amex Card isn't a "credit" instrument, so it's exempt from some of the laws that protect "regular" Visa and MC users.

OTOH, it really makes no difference in practice. Apparently, ParishM gets the same results with his Amex as I do with my Visa. Over the years, I've had 6-8 disputes with vendors (not Apple) who "quoted policy" and told me to buzz off -- until I got their attention by promising to dispute the matter with my "regular" CC company. Usually, just the promise of a CC dispute is enough; I've only had to "pull the trigger" once -- and won that one, too.

..."you get what you pay for" (if you have the 'nads to demand it),

LK

[psychofreak]

are you one of Apple's lawyers? I'm beginning to think there are a few Apple employees on this site...

Officially at least, they are not allowed to post...

[QCassidy352]

thats terrible

indeed it is. I woulda taken it back too. That's just unacceptable.

[czachorski]

I am sure in real life your screen looks bad to you, and is worthy of a return/exchange/refund.

But to me, these photos illustrate the challenges of photographing screens and posting pics on the web as evidence of screen performance. When I look at those pics, it is clear to me that the iMac is more yellowish than the Dell. It is also clear to me that the Dell is more purplish than the iMac. Solely from the photos you posted (and not considering the strongest evidence which is how they look in real life to your own eyes), I would conclude that both monitors have a color shift and are defective. Placing them side by side makes the color shift of each more pronounced.

[offwidafairies]

Officially at least, they are not allowed to post...

hmm... i doubt that 'officially' would stop a big corporation like apple

[lcseds]

Good looking display. I like! I want one. What model Dell is that?

[Mindflux]

Those pictures of the Dell vs. Apple iMac display are interesting.

Firstly though, they are at different viewing angles. You can see how the screens are tilted differently (inward or outward, upward or downward). So this will affect light disbursement from one display to another even into the CCD of a camera.

The iMac does CERTAINLY look more yellow, however have you calibrated it at all?

[technocoy]

the iMac actually looks more neutral to me than the dell. The dell looks very cool to me, too much blue. the iMac does look slightly warm, but only when beside the dell with the blue tint does it become noticeable.

[psychofreak]

hmm... i doubt that 'officially' would stop a big corporation like apple

Apple make them not allowed to post...its in their hiring policy...

[Keebler]

wow. that is terrible wrt to the colour.

what tests did you run for speed? ie. do you try encoding a movie file or something that you normally do on the G5?

i'm not questioning you per say, but wondering what the tests were b/c i thought the new imacs were faster than the G5s on all accounts.

good luck.
keebler

[TheRuggedLion]

Damn dude, the iMac screen does look pretty horrible next to the Dell. Have you tried using the Adobe color profile in display settings? The default iMac color profile looked yellowish and washed out to me.

[offwidafairies]

Apple make them not allowed to post...its in their hiring policy...

cool :) but i believe what is written on paper and what is said behind closed doors can be quite different

[Lartymarf]

the iMac actually looks more neutral to me than the dell. The dell looks very cool to me, too much blue. the iMac does look slightly warm, but only when beside the dell with the blue tint does it become noticeable.


2nd that.

[Trout74]

You know what, just because you are unhappy about your purchases from Apple don't take your frustrations out on forum members that may not say what you want to hear, that doesn't make anyone a troll. I was merely asking you questions. You brought your concerns to a public forum so you have to be prepared for any responses but to call anyone a troll just because you didn't like what their reply was is just unnecessary. You won't get a lot of help being rude.


Agreed fully with above post, I read the whole thread and it seems like
Pmarsh just wants to fight,

You hate your iMac..........great
you love your Amex............Great

now go away.

Trout

[psonice]

Having 2 LCD screens from different manufacturers almost always causes problems. I have an imac and a cheap 19" screen, and it's near impossible to get them to look the same. Even after careful calibration on both screens with supercal, the imac tends to look a little yellow and the other screen looks a little blue. Messing with the colour temp on the small screen, I can get it so the imac looks blue, and the other screen looks yellow. It's near impossible to get them to look the same. (And try turning one off - the other suddenly looks nice and white!)

The imac should NOT be slower than an old G5 though, if it is, it's faulty and needs exchanging. Unless of course you're running some old PPC apps, and expecting them to run at full speed on an intel chip.

I really doubt there's anything at all wrong here.

[l33r0y]

2nd that.

3rd that.

While the differences are apparent and not acceptable to me in that state, I wouldn't expect them to be much closer unless they are both calibrated using the same colorimeter and software.

I would assume the OP was used to the Dell display as being normal (which may not have been calibrated properly) so the relative difference of the iMac in its default state looked 'wrong'.

Another point is that people should not be using the 'default' colour profiles (such as Adobe RGB) as monitor profiles. They should be used as target profiles only. The only useful colour profile for your monitor is a monitor profile that has been generated by using a colorimeter on your *specific screen*. This will compensate for the differences that your unique panel *can* produce and what it *should* produce, i.e. sRGB. Only the most expensive (e.g. Lacie) LCDs can get close to an Adobe RGB gamut. The Apple cinema displays are only capable of producing an sRGB gamut (aka 72% NTSC gamut).

Colour management is a head****, but worth reading about!

[Mr Skills]

Slightly off-topic, but I'm always seeing people mentioning 'restocking fees'. Now I can understand if you just change your mind about something, but here in the UK there are very strict laws that say you get ALL your money back if something is faulty, or not fit for purpose, or not as described (either in writing or conversation). Is there no similar law in the US?

[l33r0y]

Slightly off-topic, but I'm always seeing people mentioning 'restocking fees'. Now I can understand if you just change your mind about something, but here in the UK there are very strict laws that say you get ALL your money back if something is faulty, or not fit for purpose, or not as described (either in writing or conversation). Is there no similar law in the US?

The thread has covered this.

Apple only charges if the buyer changes their mind, not if it is faulty.

[Eric Piercey]

To be honest you're just adding fuel to an unnecessary fire. So knock it off.
And I'll be the first to admit I play as dumb as they come when talking to banks, or creditors, or whoever the hell it is when it comes to having to pay stupid hidden fees.

Amen! It's not like banks/ cc companies have the least qualms about sticking it to the people every chance they get. It's not like they don't build in traps, like allowing someone to transfer balances up to the credit limit, and then charging their fees on top of that which defaults the low interest agreement that brought you there in the first place. A very common trick these days. But we digress. Send it back if you don't want it by all means.

[DesignerOnMac]

The restocking applies if a product is non-defective, but the buyer just changes his mind.

In the case of defective merchandise, Apple can print all the fine print they wish, but their printing press doesn't trump the Uniform Commercial Code (or its equivalent in other quasi-civilized lands). OTOH, Apple's 'policy' statements clearly do have their intended effect on those who have been spared the ravages of intelligence.

Only a moron would pay a "restocking fee" on damaged goods.

...even Apple (probably) doesn't "restock" busted stuff,

LK

to restock as new any returned item. This is why Apple sells them as refurbished on their website.

Also, working retail, you have NO IDEA the BS I had to endure from customers who returned their computers. At one point so many computers were returned to the store that all the computer companies refused to take any of them back. The store has to eat the returns!

[l33r0y]

to restock as new any returned item. This is why Apple sells them as refurbished on their website.

Also, working retail, you have NO IDEA the BS I had to endure from customers who returned their computers. At one point so many computers were returned to the store that all the computer companies refused to take any of them back. The store has to eat the returns!

The customer is always right ;)

[Kuska]

i guess the yellow tint wouldn't be so bad to some people if they didn't have something to compare it to.

here are a few pics (reduced size for bandwidth) showing the Dell on the left and the 24" iMac on the right.

there is a definite yellow tint

Well PM these look as bad as mine have been, although at least you have consistent yellowing! Not sure why you are SO angry though - just send it back. Apple have had 3 sent back by me on the strength of a yellow screen with absolutely no questions. Not even the slightest creak from my 'flexible friend' ;)

[jose929]

I've just recently started learning about macs and have seen the problems with the iMacs. Alot of these issues are becuase of the leopard OS correct? Wouldn't it better to not upgrade and keep Tiger instead of upgrading into macproblems, lol?

For example, i'm new to the system, so i really wouldn't notice any difference if i just stuck with tiger because obviously i'm not a heavy mac user. Does it make sense?

Does anyone agree with me?

thank you for the respectful feedback.

[flopticalcube]

I've just recently started learning about macs and have seen the problems with the iMacs. Alot of these issues are becuase of the leopard OS correct? Wouldn't it better to not upgrade and keep Tiger instead of upgrading into macproblems, lol?

For example, i'm new to the system, so i really wouldn't notice any difference if i just stuck with tiger because obviously i'm not a heavy mac user. Does it make sense?

Does anyone agree with me?

thank you for the respectful feedback.

Leopard makes it WORSE than Tiger but if you have an iMac that behaves erratically, they are both bad.

[greenmeanie]

Getting replacements is nothing. Try getting the cash back with out restocking fee.
They told me when I tried to return a MBP with bad pixels replacement or restocking fee.
Hell I returned a G5 with a bad logic board and they sent me a new mac pro for a replacement after they lost it somewhere.

[l33r0y]

Getting replacements is nothing. Try getting the cash back with out restocking fee.
They told me when I tried to return a MBP with bad pixels replacement or restocking fee.
Hell I returned a G5 with a bad logic board and they sent me a new mac pro for a replacement after they lost it somewhere.

That is because there is a acceptable tollerance for bad pixels for all manufacturers. In other words, a certain number of bad pixels is not considered a fault.

[GSMiller]

the iMac looks like crap compared to the Dell.

WOW! Now there's something I can safely say I have never heard before :eek:

Sorry to hear it didn't work out for you though--Apple computers aren't for everyone...

[ParishM]

WOW! Now there's something I can safely say I have never heard before :eek:

Sorry to hear it didn't work out for you though--Apple computers aren't for everyone...


do you ever read the entire thread or just the first post ??????

i have had Macs for over 10years, i have a Mac-Pro and a Macbook Pro right now.

i was comparing the iMac display to the Dell, not saying I don't like Macs. The iMac had a bad display and the Dells was much better. Apple has used
some of the same LCD panels as Dell for years.





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[footballboy3]

its funny how you get a defective product (as I did twice and called it quits for a while) and people say "apple products aren't for everyone." I guess apple is infallible and all knowing and its my eyes that are poorly calibrated to the yellow tint that I too saw on 2 24" imacs. Sorry for your misfortune OP. maybe one day we will get used to subpar equipment and just go with the flow.

[khollister]

I bought my 24" 2.8GHz iMac to replace a 2.3GHz DP G5 - there is no comparison in speed. The iMac murders the G5 in everything. The iMac has 4GB RAM, the G5 had 3.5GB.

Something is very wrong if your Al iMac is slower than a G5

[GSMiller]

do you ever read the entire thread or just the first post ??????

i have had Macs for over 10years, i have a Mac-Pro and a Macbook Pro right now.

i was comparing the iMac display to the Dell, not saying I don't like Macs. The iMac had a bad display and the Dells was much better. Apple has used
some of the same LCD panels as Dell for years.





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Usually not...Especially when it's not something I'm researching and the thread is several pages long :)...