I got a black refurb MB a few days ago, and the moment I turned it on I got the screen flickering issue within a minute of booting it up. If you're not familiar with this, just do a search for "macbook screen flickering" here, or in Google. I guess that's why it was a refurb. Luck of the draw, I suppose.
Anyway, so I wasn't aware of this issue before I made my purchase. It doesn't affect all MBs, but from all that I've read around the web it's an issue that isn't being acknowledged by Apple, and there's just too many reports from people waiting up to 2 weeks while it's repaired, only to have the problem come back.
So I'm looking for opinions on what to do, as I'm not that familiar with Apple's return policies, etc.
On the one hand, I'm ready to just return it and eat the 10% restocking fee ($100 in my case), then just grab one of the new white MBs and be done with it.
On the other hand, I just don't feel this is right. I just bought this, and it's got issues out of the box. The $100 restocking fee itself isn't the issue, it's the principal of it. When I checked the return of defective items section of Apple's website (I still have 12 days to return it for a refund) they just refer you to their service centers to have it repaired. And I won't go into the plethora of nightmare stories I've heard from people showing up at the Apple store to have the issue not occur, because it is random. They just get sent home with a big SOL. Also, two weeks is a chunk to wait for them to fix it, only to have the problem re-surface again. Not to mention the risk of anything else happening to it during the actual repair.
So I guess my question is, if I call the Apple store and plead my case, do you think they would be willing to take it back for a full credit towards another new MB? I'm just concerned over giving them my info, denying my request, and then flagging that MB as defective and un-returnable. I feel like I just fell for a trap, so I'd appreciate any input.
Thank you.
Anyway, so I wasn't aware of this issue before I made my purchase. It doesn't affect all MBs, but from all that I've read around the web it's an issue that isn't being acknowledged by Apple, and there's just too many reports from people waiting up to 2 weeks while it's repaired, only to have the problem come back.
So I'm looking for opinions on what to do, as I'm not that familiar with Apple's return policies, etc.
On the one hand, I'm ready to just return it and eat the 10% restocking fee ($100 in my case), then just grab one of the new white MBs and be done with it.
On the other hand, I just don't feel this is right. I just bought this, and it's got issues out of the box. The $100 restocking fee itself isn't the issue, it's the principal of it. When I checked the return of defective items section of Apple's website (I still have 12 days to return it for a refund) they just refer you to their service centers to have it repaired. And I won't go into the plethora of nightmare stories I've heard from people showing up at the Apple store to have the issue not occur, because it is random. They just get sent home with a big SOL. Also, two weeks is a chunk to wait for them to fix it, only to have the problem re-surface again. Not to mention the risk of anything else happening to it during the actual repair.
So I guess my question is, if I call the Apple store and plead my case, do you think they would be willing to take it back for a full credit towards another new MB? I'm just concerned over giving them my info, denying my request, and then flagging that MB as defective and un-returnable. I feel like I just fell for a trap, so I'd appreciate any input.
Thank you.
