Carphone Warehouse O2 customers - how long to port your number? [Archive]

Deadhead

Nov 15, 2007, 02:32 PM

How long did it take to port your number to the new iPhone O2 direct service?

Activated my iPhone yesterday and wondering if it really takes 5 business days...

jontucker

Nov 15, 2007, 03:33 PM

How long did it take to port your number to the new iPhone O2 direct service?

Activated my iPhone yesterday and wondering if it really takes 5 business days...

Bought mine on launch day, it STILL hasn't ported but I have received a couple SMS messages stating that it will take place on Monday which is the 19th. Thats 10 days but it'll will only be the 6th working day so they say (when I phoned them about it!) that it takes 5 days to get ready and then it happens the next day (working day). I told her that I thought they should chanege the wording from "UP TO 5 days" to the actual truth!

pittster

Nov 15, 2007, 03:35 PM

yup same for me.
activated at 00:08 last Friday night/Saturday morning.
Being ported on the 19th.

moel

Nov 15, 2007, 03:45 PM

Mine ports tomorrow apparently :D

but I got home and registered by 8pm fri evening!

I'm assuming that you guys have already been pestered by people wondering if you want insurance. At least I assume CPW have already sold my 'as new' o2 phone number to their affiliates despite me ticking the box otherwise.. Still come tomorrow i will be off the radar!

Deadhead

Nov 15, 2007, 06:34 PM

Oh dear.

I had hoped that "up to 5 business days" meant that it might take less than that...

benfilan

Nov 15, 2007, 06:37 PM

Oh dear.

I had hoped that "up to 5 business days" meant that it might take less than that...

jeez louise. mine took about 30 seconds to activate and port my number across! I was so impressed!

CD3660

Nov 16, 2007, 12:43 AM

In my case I wasn't able to port at the time of activation because of a glitch in the system. I had to wait from then (last Friday night) until Monday to be able to speak to the right department.

Should go through sometime today, 5 days later.

Deadhead

Nov 16, 2007, 02:37 AM

jeez louise. mine took about 30 seconds to activate and port my number across! I was so impressed!

Just to be clear: you didn't need the temporary number at all - your old number worked on your new iPhone within 30 seconds?

jontucker

Nov 16, 2007, 02:47 AM

Just to be clear: you didn't need the temporary number at all - your old number worked on your new iPhone within 30 seconds?

I highly doubt he was an O2 CPW customer. My brother was with O2 and his ported straight away too.

page3

Nov 16, 2007, 03:09 AM

Bought mine on launch day, it STILL hasn't ported but I have received a couple SMS messages stating that it will take place on Monday which is the 19th. Thats 10 days but it'll will only be the 6th working day so they say (when I phoned them about it!) that it takes 5 days to get ready and then it happens the next day (working day). I told her that I thought they should chanege the wording from "UP TO 5 days" to the actual truth!

Monday 19th seems a popular day - I've been quoted that for my t-mobile number transfer, that's 10 working days.

merlinmagician

Nov 16, 2007, 03:35 AM

I'm an O2 CPW customer and my number ports on Monday 19th.

Bit annoying to be carrying 2 mobiles at the moment. Although provides a great contrast between crap O2 XDA and the iPhone.

CD3660

Nov 16, 2007, 07:38 AM

I'm an O2 CPW customer and my number ports on Monday 19th.

Bit annoying to be carrying 2 mobiles at the moment. Although provides a great contrast between crap O2 XDA and the iPhone.
Why bother carrying two mobiles? I've just put a divert on my old phone so that calls automatically come through to the iPhone.

siz98

Nov 16, 2007, 07:59 AM

Why bother carrying two mobiles? I've just put a divert on my old phone so that calls automatically come through to the iPhone.

What about text messages though? I get more texts than calls.

CD3660

Nov 16, 2007, 08:09 AM

What about text messages though? I get more texts than calls.

Good point. I don't really send or receive texts so it's not relevant for me. Anyway, problem will be gone soon. :)

emotion

Nov 16, 2007, 08:28 AM

Monday 19th seems a popular day - I've been quoted that for my t-mobile number transfer, that's 10 working days.

That's actually 6 working days.

I'm not a CPW customer but was on Vodafone. My number comes across today apparently (16th Nov).

I activated around 7:30pm on the 9th Nov, so 5 working days. I'd kinda hoped that was the maximum, not the norm.

Deadhead

Nov 16, 2007, 11:42 AM

How far ahead did your text from O2 announcing the date arrive?

emotion

Nov 16, 2007, 12:46 PM

How far ahead did your text from O2 announcing the date arrive?

Mine came through on 12th.

Now my number has ported over SMS no longer works. Great, thanks O2.

Project

Nov 16, 2007, 01:26 PM

Similar to other people - bought my iPod on launch day yet it will take until the 19th for it to transfer.

Annoying as I desperately want to skim this N-Series Nokia across Manchester Ship Canal

gonz

Nov 16, 2007, 04:56 PM

I bought mine yesterday and the number was ported today. So, uh, unlucky for you early adapters...

Took them roughly 12-18 hours to port it. Bought at CPW in Cambridge.

page3

Nov 16, 2007, 05:20 PM

That's actually 6 working days.

I'm not a CPW customer but was on Vodafone. My number comes across today apparently (16th Nov).

I activated around 7:30pm on the 9th Nov, so 5 working days. I'd kinda hoped that was the maximum, not the norm.
Not for me it isn't! Pish, these people who do a 5 day week... ;)

Deadhead

Nov 17, 2007, 09:47 AM

I bought mine yesterday and the number was ported today. So, uh, unlucky for you early adapters...

Took them roughly 12-18 hours to port it. Bought at CPW in Cambridge.

Were you previously a CPW O2 customer?

Bought mine last wednesday and I haven't even had a date for the port quoted. I've got days and days to wait yet, haven't I?

wavazey

Nov 17, 2007, 10:51 AM

bought on iday and number is transferring on the 19th

gonz

Nov 17, 2007, 12:20 PM

Were you previously a CPW O2 customer?

Bought mine last wednesday and I haven't even had a date for the port quoted. I've got days and days to wait yet, haven't I?

I was on pay as you go with o2. Maybe easier to port those numbers, who knows.

chrisap

Nov 17, 2007, 02:34 PM

Bought mine at Carphone Warehouse in The Strand on Launch evening.
Still on temporary number.

page3

Nov 17, 2007, 05:36 PM

CD3660

Nov 17, 2007, 06:07 PM

Weird, I assume my number is in the throws of being transferred (I was told Monday) because when I log in to my account, I don't now see my iPhone account but my old O2 account I had last year, before transferring over to T-mobile!
I have a feeling that our problems are nothing to do with CPW, but are actually the result of O2's inefficiency. I bought from the Apple Store on launch night and, as I have mentioned before, I was unable to port at the time of activation because of a computer glitch. I then had to wait until Monday morning to speak to customer services. They promised that my number would transfer on Friday. Guess what?

That's right: Nothing at all! :mad:

So now I have to wait until Monday to try again. I'm sorry to say that O2 are totally useless.

Incidentally, do they always send a text to confirm when the port is to take place, because I've received nothing?

emotion

Nov 18, 2007, 03:47 AM

I
Incidentally, do they always send a text to confirm when the port is to take place, because I've received nothing?

No text on porting over for me (voda -> O2). SMS stopped working then started again on Friday. I'm sure they'll get you sorted on O2. Well, fingers crossed anyway.

Now I wish EDGE was more sorted than it is.

CD3660

Nov 18, 2007, 03:50 AM

No text on porting over for me (voda -> O2). SMS stopped working then started again on Friday.
O2 did explain to me that this would happen after the port. Now I just need the port to go through, hopefully tomorrow!

emotion

Nov 18, 2007, 03:59 AM

O2 did explain to me that this would happen after the port. Now I just need the port to go through, hopefully tomorrow!

Seemed you had more info than me. It was fixed within a couple of hours but not before me moaning about O2 to anyone who would listen.

It is for reasons like this these companies should make sure everyone knows the full details. It's bad for customer satisfaction (and PR).

I think all phone networks suck, so why did I expect anything else?

O2 could easily redeem themselves by sorting EDGE now. It's not like I live out in the sticks.

Back to your point. Let's hope they sort you out tomorrow.

CD3660

Nov 18, 2007, 04:05 AM

It was fixed within a couple of hours but not before me moaning about O2 to anyone who would listen.

That made me laugh as that is what I do too!

Let's hope they sort you out tomorrow.
Thanks. :)

page3

Nov 19, 2007, 10:29 AM

Number now transferred as notified :)

Deadhead

Nov 19, 2007, 06:09 PM

OK. Last wednesday after I activated my iPhone using the generic CPW/O2 customer PAC-equivalent I received an email from the iTunes store saying my existing number would be transferred in "up to 5 business days".

Have existing CPW O2 customers who have already ported their old numbers always received a further message sometime before the port actually takes place giving more info about when that event was going to happen?

Deadhead

Nov 21, 2007, 11:58 AM

My 5 business days were up today and still no port or any port-related contact from O2.

When I rang them they couldn't find any records of my temporary number even though they could see from Caller ID that I was actually calling from it!

Eventually the friendly and helpful scottish person that I was speaking to discovered that I was expecting to port from CPW. She said that there had been a "glitch" on Friday which had injected two extra days into the porting process for CPW customers. So I can expect to port on Friday. Porting apparently happens twice a day - at 0900 and 1700. And I might need to switch the iPhone off and on again to make it work. She said that I was lucky because if I had registered my iPhone any later I would have to wait until after the weekend!

Does this extra two days glitch story chime with anyone else's experience?

CD3660

Nov 21, 2007, 12:06 PM

Does this extra two days glitch story chime with anyone else's experience?
Sadly, O2 are riddled with 'glitches'. Just keep chasing them: It's the only thing that works!

Deadhead

Nov 23, 2007, 01:39 PM

I take it all back [well, most of it anyway]. My number ported today just as O2 said. The whole process from my old service stopping to the new one being fully available took 15 minutes.

CD3660

Nov 23, 2007, 01:45 PM

I take it all back [well, most of it anyway]. My number ported today just as O2 said. The whole process from my old service stopping to the new one being fully available took 15 minutes.
How easy one forgives and forgets when the garden is rosy again! :D