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actionslacks
Sep 22, 2003, 09:13 PM
I have the new 1.25 G4 Powerbook and it does not seem to fully close. It latches, but there is a gap. i ahve already become one with it and I don't want to even exchange it for a new one.

1. Anybody else having a problem?
2. What do you think Apple will do about it if I take it in?

TEG
Sep 22, 2003, 09:25 PM
Check out this thread, He is having similar Problems

http://forums.macrumors.com/showthread.php?s=&threadid=39225

BTW.... 500th Post

actionslacks
Sep 22, 2003, 11:16 PM
Originally posted by TEG
Check out this thread, He is having similar Problems

http://forums.macrumors.com/showthread.php?s=&threadid=39225

BTW.... 500th Post

Thanks for the link. Luckily, mine is a different problem. the screen is fine, but there is just a gap when the lid is closed. It isn't a snug fit as it should be. Anyone else?

hugemullens
Sep 22, 2003, 11:20 PM
same thing on my 12 inch. The screen is even slightly crooked, not very much but a little, and it takes once or twice to get it to close occasionally. Its annoying, but nothing tooooo major.

technocoy
Sep 22, 2003, 11:51 PM
only mine has the light spot in addition to the screen being warped and not closing properly. It's like a gap on either side and the screen is kinda loose feeling.

This is not good!:mad:

Tommy Wasabi
Sep 23, 2003, 12:10 AM
Same 1.25 PB, it doesn't close all the way (it's not snug by even a stretch), but it is latched.

Daveman Deluxe
Sep 23, 2003, 12:14 AM
I have a gap when my iBook's lid is closed, but it's less than a millimeter. Can you tell us how big the gap is?

actionslacks
Sep 23, 2003, 02:20 AM
Originally posted by Daveman Deluxe
I have a gap when my iBook's lid is closed, but it's less than a millimeter. Can you tell us how big the gap is?

A mm? i am guessing. I can't measure that small but I bet there are a bunch of us that have this problem.

Anybody think that it is worth the trouble of returning the machine? I just hope it isn't a sign of more thiins to come.

RajK
Sep 23, 2003, 08:06 AM
I got mine yesterday and have the same problem.

VladDracul
Sep 23, 2003, 11:19 AM
Is this the same gap that is found in the 1GHZ 17" Al PB?

It is designed to work that way.

crees!
Sep 23, 2003, 11:33 AM
If you watched the stream of the keynote Steve said you don't have to worry anymore about the screen pressing against the keys. So giving a little space between the keys and screen would make sense to solve this issue.

Xero
Sep 23, 2003, 12:45 PM
oy! people, this is totally normal, theres SUPPOSED to be a gap. dont get your shorts all in a twist. this is so the keys dont touch the screen... its made to have a gap and its there for a reason.

i think its hilarious how, when a new updated machine like a laptop comes out, a bunch of "newbies" come on to this board with the weirdest "concerns", like "uh oh my track pad button makes a 'click'ing noise. maybe i should return it!". c'mon kids, just because the machine doesnt act EXACTLY the way you thought it would, doesnt mean you should immediately return the mahcine!

sorry if that sounds harsh, but seriously, all it takes is a little common sense. :rolleyes:

rhpenguin
Sep 23, 2003, 03:54 PM
On a totaly unrelated note, my iBook that was purchased recently has a simular problem. Just make sure nothing squishes it so the keyboard doesnt scratch the screen.

technocoy
Sep 23, 2003, 04:45 PM
what someone else's problem is! This is NOT the gap to keep the screen from hitting the keys... if it were it would be horrible engineering! The screen claps it is so far apart from the body, which actually make the keyboard come into harder contact than it would with no gap at all. It also wobbles and unlatches. Mine also has some type of lcd defect on the screen that resembles a light smudge. "newbies" ??? bite your tongue, I've been using macs since the apple II and I am very active on these forums. No such thing as naive to the Mac here. I also just sold my Ti 1ghz to get this Al book so i am very familiar with the laptop problems.

don't judge so harshly those things you don't experience first hand.

technocoy

crees!
Sep 23, 2003, 04:58 PM
edit: post taken the wrong way.

microrario
Sep 23, 2003, 05:43 PM
Wow...Why do you guys care so fricking much? And don't tell me it's because you spent $2,000 on a computer, it should be perfect. Everything has a slight manufacturing defect in one way or another. Just deal with it, its not like your powerbook is adversely affected by it. When I get my 1.25 GHz, you won't hear me bitching about it.

actionslacks
Sep 23, 2003, 06:20 PM
Originally posted by Xero
oy! people, this is totally normal, theres SUPPOSED to be a gap. dont get your shorts all in a twist. this is so the keys dont touch the screen... its made to have a gap and its there for a reason.

i think its hilarious how, when a new updated machine like a laptop comes out, a bunch of "newbies" come on to this board with the weirdest "concerns", like "uh oh my track pad button makes a 'click'ing noise. maybe i should return it!". c'mon kids, just because the machine doesnt act EXACTLY the way you thought it would, doesnt mean you should immediately return the mahcine!

sorry if that sounds harsh, but seriously, all it takes is a little common sense. :rolleyes:

Sorry if this sounds harsh, but you son't know what you are talking about.

1. The gap that exists is larger than that which has been designed to accomodate the screen so that it does not touch the keys.

2. The latch problems have been discussed in multiple forums here and on Apple Insider. It is being addressed by Apple.

3. There IS something to be said for spending $2500 on a product that you know will last. It SHOULD be perfect from the beginning. People buy Apple computers because of the way they are designed.

4. Assuming someone is a "newbie" (by the way, that is that lamest term in interenet vocabulary as well as a sign of elitist BS ) just becausee they have a low post count or are buying their first Powerbook, is frankly laughable.

Grow up and son't post unless you have something of worth to add to the discussion.

technocoy
Sep 23, 2003, 06:27 PM
ok some choose not to care, but i work hard for the money i spend and it wasn't 2,000 it was 3,000 and no it doesn't have to be perfect, but i shouldn't have a freaking white halo on my screen along with a clapping lid... I don't need any applause from my powerbook just quiet companionship. I also go through this everytime with apple, and while i love them and continue to support them even though they keep trying to screw me, that does not make it ok to get an subrate product. I don't know how much money you or your parents make, but i don't make that much so when i spend it, it's important to me what quality of product i'm getting, especially when it's from a company that I'm practically an evangelist for! If all my friends and family see me getting crapped on by my favorite company, then it doesn't help me convince them to buy from that same one!

It F*&%$ kills me when people say crap like "don't say it's because you spent 2,000 dollars on it" IT IS BECAUSE I SPENT 3000 FREAKIN' DOLLARS ON IT.

This computer makes my money, i have to work on it day in and day out, and MY eyes have to look at the big white dot in the middle of it and MY hands have to feel the screen shifting back and forth as i carry it.

Have some compassion for others, just because your life may be peachy, doesn't mean everyones is. Don't be a naysayer.
I hope your powerbook is great, I have loved all three of mine to this point, but this one just isn't quite right. Good luck with yours and I wish none of the problems we are exeriencing on you or yours....

sincerely,
Technocoy

Schiffi
Sep 23, 2003, 06:57 PM
Oh, about that smudge, take it to an Apple Genius and he'll ship it to Apple to be fixed. My TiBook had a "smudge" and it got repair under AppleCare. If you don't have an AppleGenius to back you on your story. Good luck! They didn't believe me until they called the AppleGenius I saw. Would've costed me $1200.

(this "smudge" is actually manufacturing glue used in the lcds)

microrario
Sep 23, 2003, 07:35 PM
Originally posted by technocoy
I don't need any applause from my powerbook just quiet companionship.

MY hands have to feel the screen shifting back and forth as i carry it.


What do you push it closed repeatedly once it is already latched? It makes me wonder how smart you are if you buy a $3,000 laptop and don't buy a case for it.

technocoy
Sep 23, 2003, 08:25 PM
Nah...

I have two cases and a sleeve for it as well as a screen protector. But it i'm using it and moving from one room to the other , or if I'm on location and need to close it and walk with the client somewhere, It isn't very effecient to put it back in the case every single second. I'm OCD (papers to prove it) and even i am not so CARELESS and STUPID that my powerbook should have to have a bullet proof vest at all times.

man, all the off-topic, nothing to do with the problem posts are really bothersome.

The point is I, and others have paid 3,000 dollars of OUR money for a HIGH-END laptop, and having had EXPERIENCE with other laptops from apple, recognize that something is not right, and as a consumer who fully supports this company and it's HIGH-END products, we should recieve a quality product.

Nothing special, no whining, people just want to make sure they aren't crazy and that the problem is legit, so that they may have a better chance at getting it corrected.

No need to make snide, personal attacks or remarks about others.

These are discussion forums.

one thing discussion forums are good for are DISCUSSING problems. That way you have a better idea how to rectify them.

I don't need to explain myself, my powerbook accessories, or powerbook handling. I guess if you bought a 3,ooo dollar plasma and it had a defect in it, you should put it in a case so that you don't damage it or look at the screen.

Did that make sense or get us anywhere with helping anyone on this forum...Nope

NEITHER DID YOUR POST.

if you don't have a powerbook with this problem, or if you problem makes you happy and isn't bothersome to you, thenyou don't have to read our discussion.

Thank you,
and thank you to those who have tried to remedy our situation without being mean and unproductive to people you don't even know, nor walk in their shoes.

just for public knowledge, i called apple care, and the guys said that there should be a gap, but that the nubs on the inside corners of the screen should make contact with the body of the powerbook. NOT seesaw about 1/8in as mine does.

NOR should it have a big glowing spot on the right center of the screen.

and yes they have had people calling with problems of warped screen and faulty latches. It has yet to be verified, as they have not recieved any of the defective units.

I contributed... hope it helps...

good day,

technocoy

:)

Powerbook G5
Sep 23, 2003, 09:05 PM
I should hopefully get my 15" tomorrow and I hope so much that it doesn't have this latch problem. The 12" at the Apple Store had a similar problem and I remember seeing lots of reports on Apple's own support forums back then. I was hoping since this was basically a second rev. edition, it might be fixed. I suppose I'll see tomorrow...

rt_brained
Sep 23, 2003, 09:33 PM
Originally posted by actionslacks
I have the new 1.25 G4 Powerbook... i have already become one with it.
I've heard it feels just like warm apple pie. Is that true?

bosongluon
Sep 25, 2003, 09:47 AM
My week old 1.25 15" PB also has the latch problem. More noticable are the 3 white blotches on my screen--one dead center.

I called AppleCare and they told me the spots were not normal and that I should have it repaired, but first to try an exchange at the AppleStore where I bought the machine. I'm just waiting for the store to get some machines in stock. Hopefully they will not give me a hard time. The spots are simply unacceptable.

I had the same problem with my Dell two years back. It started out as four spots and then later you could see what I was told was a 'wire' connecting the spots. Guess they were pressure marks from something pushing on the panel from the other side. Dell did replace the panel.

The latch problem--it closes better now than it did last week. But it still pops open every now.

Hopefully by tomorrow I will have a new machine.

iPC
Sep 25, 2003, 03:50 PM
My iBook has the same basic problem, but it is uneven! Gap on left side is acceptable (I have iSkin keyboard cover), but the gap on the right side is double that of the left! Is the hinge adjustable in any way that I am unaware of??

pimentoLoaf
Sep 25, 2003, 05:00 PM
Does Apple still put a bit of foamy-plastic between the keys and screen when it comes out of the box?

I've used that sheet in my iBook for two years now, just to keep the screen relatively clean, and to keep stuff off the keyboard when it's running Folding@home overnight.

If they still include it, I'll probably do the same when I get my 15-incher (hopefully, in a couple of weeks).

Marlon_JBT
Sep 25, 2003, 06:31 PM
My 12" PB also has this "problem". I didn't think much of it when I first received my PB, because I was so happy! Hey, wait..I'm STILL happy!

But lately, I've been paying more attention to a "warp" on the screen shell, or is it the bottom of the laptop? I'm not sure, and I don't care.

My latch operates with perfection, and I haven't had any problems with it not locking, or unlocking.

I just got a compliment yesterday about how small and convenient my laptop was.

I'm happy.

pimentoloaf: Yes, Apple still puts the sheet of thin foam between the keyboard, and screen when you pull it out of the box. Occasionally, I still use that sheet.

drjekyl
Sep 27, 2003, 02:37 AM
My 15 alBook has the problem with the latch not catching. Just curious what some of you others have done to fix it/who you called and what the outcome was.

virtualsid
Sep 27, 2003, 05:55 AM
Hi,

(I have a 3 day old 15" superdrive PB)

I also seem to have a latch problem, where the lid bounces up of its own accord a few seconds, or minutes after I've shut the lid. I think I've narrowed that down to being too gentle, and the latch catching at an angle. If I do it a bit quicker, the latch catches fine it seems.

I also have another problem that I noticed a day after I got the powerbook...

I have small imperfections in the backlight at the bottom of the screen. Unfortunately I do not have a high resolution image of the problem, so I took a quick grab with my extremely low resolution mobile phone:
http://www.mindless.co.uk/~sr/powerbook-lower-screen.jpg
If you look at the border at the bottom of the screen, you will see two dark patches (and what seems to be a bright patch).

Anyone else got this sort of issue? I've got a replacement reserved at a store for Tuesday when I'm next off work, but I'd like to know if someone else is seeing this...

Thanks,

Sid

robbents99
Sep 27, 2003, 07:48 AM
My bro had his new 15" superdrive powerbook for a day and had to send it back due to the cover not closing/the latch not catching, Apple suggested they could fix it and send it back but he suggested a whole new powerbook. Apple complied and once Fedex picked up his old one they sent out a new one....
One of his friends order the same book and ipod he did, hopefully he won't have the same problem.
When you pay that much money for something like that from a company like Apple you would think their QC should be flawless. At least they're looking into the problem....

technocoy
Sep 27, 2003, 09:33 AM
well, guys

i took it back.

i will wait for revision b. my 15 was replaced three times. the first time it was for three stuck pixels, the second was for white "pooling" and the third was for the same plus the screen being warped.

My 1ghz superdrive ti has served me flawlessly, and feels much more solid and refined(well, it is more refined) it just seems like a more solid machine to me. as much as i liked the speed and built in bluetooth,as well as the new graphics card, i just couldn't allow myself to accept the second rate manufacturing that is taking place here. The apple genius (a great guy by the way) even told me that they have had far more first run problems with this book than with any other. he then gave me a full refund with no restocking charge.

I love the book, and i really want it, but i'll just have to wait.

I bought a canon rebel digital SLR instead.

I'll just revel in you guys enjoyment for now, and then by a g5 powerbook next fall!

cheers, and good luck with your great new books!!!

technocoy:D

spice weasel
Sep 27, 2003, 09:46 AM
Technocoy, man I feel for you. It must have been hard to give it up and not get a new one in exchange.

I have a 12" on order (which was pushed back a week), and I hope it doesn't have any problems. I've been without a laptop for several months now, ever since my old TiBook 400 died. I waited patiently for the new ones to be released, only to have my order pushed back. Sounds like Apple is having some serious quality control and engineering issues. Going by the internal documents, it seems like they are still having problems with wobbling PBs, feet coming off, latch problems, etc. You'd think that this would all be worked out by now, given that the aluminum case design is going on almost a year old now.

If my new 12" comes in defective I'm going to kill someone. Ok, no murder, but I will scream very, very loudly.

AlecJ
Sep 27, 2003, 05:31 PM
i dont know what to do...i got my first apple, and moreover, my first laptop ever yesterday. and i had no problems yesterday but today the latch will catch and it will seem firmly shut but then it will randomly pop up. does anyone have any idea what can be done about this? i really dont want to send it back but i really dont want my computer to wake up when its in my bag because the latch came undone

Eric Szilagy
Sep 27, 2003, 07:42 PM
Originally posted by actionslacks
I have the new 1.25 G4 Powerbook and it does not seem to fully close. It latches, but there is a gap. i ahve already become one with it and I don't want to even exchange it for a new one.

1. Anybody else having a problem?
2. What do you think Apple will do about it if I take it in?

If the latch catches and holds the lid closed, the spring of the screen hinge keeps the screen from resting on the keyboard. If it latches, it's within the needed tolerance. I will not return mine which is working as you have noticed, because everything is working flawlessly. this my fourth PB (the first a 520) and it is the best by far.

Perfection is the enemy of excellence.

quixotic
Oct 9, 2003, 03:16 PM
Originally posted by virtualsid

I also seem to have a latch problem, where the lid bounces up of its own accord a few seconds, or minutes after I've shut the lid. I think I've narrowed that down to being too gentle, and the latch catching at an angle. If I do it a bit quicker, the latch catches fine it seems.
Sid

Yup, this worked for me too! Thanks for posting. I was so gentle with closing it that it wouldn't latch at all, I thought it was defective. But after pushing quicker it did indeed close. I do notice that it looks like the latch isn't quite all the way under, but no big deal, it still seems secure. If I was really concerned a little nudge with a card is all it takes. Awesome machine so far!:D